investigating an issue with its been investigating an issue with its services and apps in particular its cloud service in the us. we have also got a company called crowdstrike. there are lots of reports this company is an antivirus company. it is used by lots of people and there are reports that it has pushed out an update which has badly affected pcs and devices running microsoft software, which is obviously an awful lot of them because millions of people around the world use things like microsoft 365. so it is looking like either a combination of those two things or those two things are connected and thatis those two things are connected and that is what has caused this problem. often when you hear about an outage, by the time you have had the chance to think that is annoying it has rebooted and everything is fine and it is gone away. i don't think we're going to see this in this case. even if the core issue itself is resolved, the knock—on effect we are seeing this morning is so considerable that it will take quite a while i think for everything to settle down and get back to

normal. and i think lots of people are going to find that this touches their lives in some way today. if you are just waking their lives in some way today. if you arejust waking up, just starting work and perhaps you are onlyjust starting work and perhaps you are only just about to become aware starting work and perhaps you are onlyjust about to become aware of the problem it is going to affect you today. we the problem it is going to affect ou toda . ~ ., ., the problem it is going to affect outoda. . ,. , you today. we had a cybersecurity exert on you today. we had a cybersecurity expert on a _ you today. we had a cybersecurity expert on a little _ you today. we had a cybersecurity expert on a little earlier _ you today. we had a cybersecurity expert on a little earlier and - you today. we had a cybersecurity expert on a little earlier and he i expert on a little earlier and he thought that it might be a corrupt file part of an update to crowdstrike and the fact that that was now on individual pcs. and if you get the blue screen of death it would mean a human having to go and reboot that pc. if that is the case, this will cause problems for days to come. i this will cause problems for days to come. ~' . ., , ' . come. i think it is really difficult to ut a come. i think it is really difficult to put a timeframe _ come. i think it is really difficult to put a timeframe on _ come. i think it is really difficult. to put a timeframe on something come. i think it is really difficult - to put a timeframe on something like this. i mean, if it is a matter of rebooting the pc and you can do it yourself that is fine. if you need more specialist help then yes you are right they too will take longer. there may well be somebody sitting there who is regretting pushing out an update at goodness knows what time. it is interesting to see

exactly when this started. we know the initial reports were coming out of australia over night and now we can see that it is a lot more widespread. i think it is going to be testing the patience of lots of people today and i think it is a really timely reminder isn't it of how dependent we are on the services that are run by these enormous tech firms and how little we can actually do when something goes wrong that has happened at their end. i think we might see a lot of creativity and innovation today as people try to work around the problem if their computers at that. but as you say, we will have to wait and see whether this problem starts to affect vital industries. we are ready know it is affecting travel, airlines, tray lines stop it is affecting broadcasters, we know that our friends at sky news were off the air as a result of this earlier today. so the list goes on and that is going to get longer as we goes on. i should also say that our children's channel cbbc is also offer chat dilemma at the moment full stop it

is the only one, crossed fingers, thatis is the only one, crossed fingers, that is currently affected. the big companies that are affected like microsoft will have teams of people trying to fix this as quickly as possible and roll out an update if they need to because their business relies on it being secure and keeping going 2a seven. the relies on it being secure and keeping going 24 seven. the services are bombarded _ keeping going 24 seven. the services are bombarded all— keeping going 24 seven. the services are bombarded all day _ keeping going 24 seven. the services are bombarded all day every - keeping going 24 seven. the services are bombarded all day every day - keeping going 24 seven. the services are bombarded all day every day with malware, people trying to do harm, people trying to hack stuff. they have pretty robust systems in place over something this catastrophic to happen at this scale is hugely unusual and it is something that must got through an awful lot of walls before it was able to cause this enormous digital destruction that we are seeing this morning. but i think there will be a lot of people who will not be getting a lot of sleep in the next few hours at least while there is certainly going to be a worldwide scramble to get it

fixed as soon as possible. and then i think after that the postmortem will really begin as to exactly how this started and which company is responsible directly.— responsible directly. sorry, iwill let ou responsible directly. sorry, iwill let you go _ responsible directly. sorry, iwill let you go and — responsible directly. sorry, iwill let you go and work _ responsible directly. sorry, iwill let you go and work on - responsible directly. sorry, iwill let you go and work on your- responsible directly. sorry, iwill. let you go and work on your sources and i know you will come back to us if you get any more on that. thank you for the moment. i want to bring a few updates that are happening. governments are starting to respond to this because it is affecting infrastructure. we have an comment from the indian government. it says microsoft 365 is used by millions of indians. any outage on this platform disrupts the business of millions. i hope microsoft will restore the systems quickly. i'm confident that the governance of india will engage with microsoft to ensure services are restored back at the earliest time. that from the indian government. also the reuters news agency reporting the uk government security source say not treating the outage as a cyber —related issue. so

that tending to suggest not a cyber attack. also, it is affecting not just airlines and banks. we have talked about train services. we are hearing from the port of dover, one of the big ports here in the uk. they are experiencing those it outages. they are processing traffic through border control and time slightly longer the check—in. that at the port of dover. now, as i said, we have teams of our correspondence trying to work out what is going on. one of those is our cyber correspondence who joins me now. joe, as far as you can tell is it pointing, as a number of the experts that we have spoken to, this crowdstrike product? it experts that we have spoken to, this crowdstrike product?— experts that we have spoken to, this crowdstrike product? it seems to be, eah. if it crowdstrike product? it seems to be, yeah- if it was _ crowdstrike product? it seems to be, yeah- if it was a _ crowdstrike product? it seems to be, yeah. if it was a wider _ crowdstrike product? it seems to be, yeah. if it was a wider windows - yeah. if it was a wider windows issue i think it would be even worse thanit issue i think it would be even worse than it currently is. crowdstrike is a massive cyber security company, one of the biggest in the world and ijust one of the biggest in the world and i just checked one of the biggest in the world and ijust checked on the one of the biggest in the world and i just checked on the website about 24,000 customers around the world. that doesn't mean 24,000 computers,

that 24,000 customers. she can times by 100,000 200,000 whatever, to the number of end points, which is computers or servers that are protected by crowdstrike. it makes sense that we are seeing this level of destruction. what so we just said is true, we will possibly see this get worse before it gets better because as countries around the world wake up and login that is when the problem starts and that is when the problem starts and that is when the update, if indeed it was an update overnight, will take effect. and that's why everyone is seeing this, we call it the blue screen of death, which is a reboot loop that goes round and round, there is nothing you can do to stop it. at the moment there is a lot of technical advice going around on reddit, on a forum that is dedicated to crowdstrike customers. interestingly, i can't see much on the crowdstrike social media feed that properly points of the fact that properly points of the fact that they working so hard to fix this because this will affect the company had a big way. we have seen the share price drop already and these are companies of course built on trust. if you go on their website is all about we will stop the

outages, stop the breaches and in this case if it looks like it was indeed a crowdstrike problem it has been the opposite. we indeed a crowdstrike problem it has been the opposite.— been the opposite. we haven't had any confirmation _ been the opposite. we haven't had any confirmation from _ been the opposite. we haven't had any confirmation from crowdstrike| any confirmation from crowdstrike other than that they are looking at an issue. as you say, this is a product that is designed to stop cyber attacks and it looks like maybe that has caused this global outage. maybe that has caused this global outa . e. ., , ~' maybe that has caused this global outaue. ., , ~' ., outage. you might be thinking how can a piece — outage. you might be thinking how can a piece of— outage. you might be thinking how can a piece of antivirus _ outage. you might be thinking how can a piece of antivirus software i can a piece of antivirus software really bring down the computer and companies all over the world in the way it is doing. but if you think about the way they are designed, these end point protection systems, they are very insidious, they are right inside the innards of your computer or your server or your it system because that's what they're designed to do. they're designed to watch for any unusual activity, for example data being taken from a folder and sent to china, north korea, russia wherever, to criminals. and if they haven't got the access, if they haven't got that insight in the real heart of your it system then of course they're not doing theirjobs properly. so when something goes wrong like this that

would kind of explain what we're seeing now, where the computerjust falls over because they have got such a grip in the roots that system. such a grip in the roots that s stem. ., ., , ., . system. so what would be the advice if ou system. so what would be the advice if you know — system. so what would be the advice if you know you _ system. so what would be the advice if you know you have _ system. so what would be the advice if you know you have got _ system. so what would be the advice if you know you have got this - if you know you have got this product on your computer at the moment, is itjust don't turn it on at the moment? it moment, is itjust don't turn it on at the moment?— at the moment? it is really difficult- — at the moment? it is really difficult. yes, _ at the moment? it is really difficult. yes, i— at the moment? it is really difficult. yes, i suppose. . at the moment? it is really i difficult. yes, i suppose. but at the moment? it is really - difficult. yes, i suppose. but then difficult. yes, isuppose. but then of course were as soon as you do turnit of course were as soon as you do turn it on it is going to have the problem anyway. i think if you are a crowdstrike customer and we still don't know of course it is a problem here but it looks like it might be. i suppose if you wanted to carry on your day and not worry about this today then, yeah, don't turn on your computer but if you are just delaying the problem because of course when you next turn on that is when it will cause issues. these things are done through automatic updates and ironically the advice in cyber security is you always take the updates when they come. so the updates are designed to make the software better, to protect your computer and your it systems more robustly. and that is why in this issue people have of course i

accepted the automatic updates and that's what's causing problems. we have had similar situations, i think the biggest most similar one we had was in 2017 with a cyber attack. it was in 2017 with a cyber attack. it was malicious and deliberate. it was launched, allegedly, from north korea. that took out hundreds of thousands, i think 300,000 different computers, end points, around the world and about 150 different countries were affected by this crypto worm that spread uncontrollably. that cause similar problems to what we are seeing today but that was, as i say, malicious and deliberate and people on their computers when they logged on they had... we are not seeing any of that with this. we are seeing as everything has fallen over. we doesn't seem to be any kind of ransom note or anything like that. i think the chances of it being a cyber attack at the moment are slim. slight caveat on that would be a month after the attack in may 2017 we saw another attack which was

almost the same in scale and that was a similar uncontrollable worm that spread around the world, bringing down computers. that didn't have a ransom note, it wasn't a kind of like... there wasn't a flag or a waving situation from the hackers in that sense. that was designed to cause disruption. again, we're not seeing that here but ijust bring it up seeing that here but ijust bring it up in case maybe down the line we see something like that. and up in case maybe down the line we see something like that.— see something like that. and if crowdstrike _ see something like that. and if crowdstrike do _ see something like that. and if crowdstrike do have _ see something like that. and if crowdstrike do have this - see something like that. and if crowdstrike do have this issue| see something like that. and if- crowdstrike do have this issue with this file and we don't know that for sure, are they then able to send out an update to the computers around the world to say stop using this or send a new version and will automatically update on the machines that haven't been turned on versus the ones that have the blue screen of death? ., . the ones that have the blue screen of death? ., , ., . ., of death? that is the idea. what will be happening _ of death? that is the idea. what will be happening right- of death? that is the idea. what will be happening right now, - of death? that is the idea. what will be happening right now, if. of death? that is the idea. what will be happening right now, if it is a crowdstrike issue, and even if it is a windows issue it will be the same thing, they will be rewriting the piece of software to try and patch that out, send it out as quickly as possible around the world. at the issue we have a course

is that first of all the engineers that created this update, they need to work out what went wrong with it and that is extremely complex. they wouldn't have put something out if they had seen a big bug for example in the code. this went out in the hope it would make things better. it hasn't, it has broken a lot of machines run well. now they have to work out what the problem is, rewrite it and then send it out. the issue i think we are seeing and i'm seeing this from some of the reddit discussions from people try to harmless right now is when you get this blue screen of death, things go round in a loop and it is hard to reboot the system to make it wake up to actually install the new update as and when it comes.— to actually install the new update as and when it comes. yes, that is the issue i — as and when it comes. yes, that is the issue i suppose _ as and when it comes. yes, that is the issue i suppose if _ as and when it comes. yes, that is the issue i suppose if you - as and when it comes. yes, that is the issue i suppose if you are - as and when it comes. yes, that is the issue i suppose if you are a - the issue i suppose if you are a large firm you will have the experts that can do that but smaller individuals and smaller firms might not have that expertise that are able to do that.— not have that expertise that are able to do that. yeah, small and medium-sized _ able to do that. yeah, small and medium-sized businesses - able to do that. yeah, small and medium-sized businesses will i able to do that. yeah, small and i medium-sized businesses will have a medium—sized businesses will have a small it team. they might even outsource their it to other companies around the world. and of course that is a big problem because

today those small and medium—sized businesses, the third parties that manage their software, manage their systems, they will be rammed and they potentially won't have the capacity to deal with all these customers. i think actually if you are a bigger company it might be a worse situation because although you might have a better support team in it you have more end points, you have more computers. some companies are so big of course they have hundreds or thousands of computers. if they get in the blue screen of death on every single one, potentially, and i don't erase for sure, potentially you might have to redo the updates on every single computer. redo the updates on every single comuter. ~ . ., , redo the updates on every single comuter.~ . ., , .., , computer. which does sound crazy in this day and — computer. which does sound crazy in this day and age- _ computer. which does sound crazy in this day and age. the _ computer. which does sound crazy in this day and age. the question i i this day and age. the question i keep coming back to is how can they let this happen as a firm that, we don't know, but generally there will be a big team of people in these big firms checking and checking and checking to make sure that these updates are ok.— checking to make sure that these

updates are ok. yeah. and as i say, this is really — updates are ok. yeah. and as i say, this is really bad, _ updates are ok. yeah. and as i say, this is really bad, if— updates are ok. yeah. and as i say, this is really bad, if indeed - updates are ok. yeah. and as i say, this is really bad, if indeed it - updates are ok. yeah. and as i say, this is really bad, if indeed it is i this is really bad, if indeed it is a crowdstrike problem because of course the horrible irony is that you install these products to protect you from outages and if that is what has happened here then of course there is a big issue. of course there is a big issue. of course there is a big issue. of course the other thing to bear in mind as well as they could be a potential insurance problem down the line as well. let's say in a few months' time everything is solved and everything is fixed, there will be lots lots of companies around the world to try and claim insurance, on their insurance because of the damage in the outages in the cost they have incurred. of course insurance companies, they often mandate that large companies or medium—sized companies they also have to have cyber security detection. so in a sense they do in the mandated thing by having a piece of cyber security protection like crowdstrike. so i can see some really complex legal wrangling is on this when the dust settles and people try and claim on insurance because make no mistake this is going to cost a hell of a lot of money. we are seeing huge amount of problems for example in the

airports. i think that is going to be a really long tail. because if you are in a company and all your computers are down, let's say you are back up and running today maybe all the next couple of days, you will be able to quickly catch up to where you were. of course we know when there is a problem in airlines and airports, physically so well at heathrow which is so oversubscribed and the planes landing every minute. when there is an outage like this it has huge knock—on effects for days which are very costly. jae. has huge knock-on effects for days which are very costly.— which are very costly. joe, i know ou're which are very costly. joe, i know you're going _ which are very costly. joe, i know you're going to — which are very costly. joe, i know you're going to go _ which are very costly. joe, i know you're going to go and _ which are very costly. joe, i know you're going to go and work- which are very costly. joe, i know you're going to go and work on i which are very costly. joe, i know. you're going to go and work on your sources to try and get to the bottom if we can get it confirmed as to what has happened. thank you very much for the moment. i want to take you to live pictures. we were talking about airports, this is delhi airport in india. it has had to go manual, so basically there are no electronic terminals available for check—in and as you can see the queues are beginning to build. we have spoken to some agents there who are dealing with this and they say the queues are long and unwieldy.

samir hussein who is at delhi airport says they were given blank boarding cards and asked to fill in the information manually. baggage tags were then printed black and with and also entered manually. samir hussein was saying after going through security there was one person at terminal three who was in charge of updating a whiteboard by hand with the gate information. so of course these electronic boards in airports tell you which gate to go to. so in delhi they have gone back to. so in delhi they have gone back to having a whiteboard and writing the flight number and what gate it is at. samir hussein saying that at the gate where the plane especially from there are no agents and nor is there a plane. the gate across from there a plane. the gate across from the one i out there as a captain and crew waiting for ground crew to start the boarding process but because everything here is being done manually things are very slow. but the airport is open. so the bit

you can see on your screen from delhi airport as people queue. our correspond in their sane everything having to be done manually. she has sent us a picture which you can see on the bbc news live page. because we have a live page up and running on the bbc news app. and the website. we should say that this scene will be replicated around the world. singapore airline saying some airlines interrupted there and we heard from swiss port, one of the big carriers that deal with baggage at airports and they are having problems and that is causing them problems. i can show you some pictures from madrid airport. again, you can see that that there are a lot of people waiting there. they

are also having problems. just literally in the last few moments, seeing that flights are partially resuming at berlin airport. berlin airport had problems earlier, saying that their flights are partially resuming, but airlines are one of the ones that had really big problems, particularly in america, american airlines, the biggest globally in terms of numbers saying that it has grounded all of its flights at the moment. we have heard from gatwick airport that the bar codes are not working there. it is all having to be done manually. just getting a line from united airlines, another of the big american ones and it is saying that it is down to a third party software outage impacting computer systems. again, that seems to tie in with the fact that seems to tie in with the fact that this software from crowdstrike seems to be causing the problems.

again, we have had no confirmation from crowdstrike on that, but that is what the experts we have spoken to and our correspondent has said that, it is notjust airlines having problems. there are banks having problems. there are banks having problems. german banks having issues because of this. we have heard that it might be some atm machines are not working in some places. also, staying with germany, hospitals and health services having problems. we are hearing from the german cities of lubeck and koln they have cancelled operations scheduled for fridays because of this global outage and say that elective surgery, emergency services are being maintained. we are hearing here in the uk that hugh pym, our health editor who spoke to a gp said they were only seeing urgent patients and any perceptions i had

to write where by hand because a lot of the services operating on computers and hospitals have patient information that would be key to treat the patient and if that has gone down or they cannot log into it, it is really hard to find the information. going back to pen or paper in some gp surgeries here in the uk. let's go back to nick marsh who is monitoring the situation in singapore. nick, i know you have been checking what is going on there. we saw singapore airport affected and we know that we first got wind of this from australia because i suppose that was one of the nations that was waking up and turning on their computers and finding that this problem had happened. finding that this problem had happened-— finding that this problem had ha ened, ., �*, , finding that this problem had hauened. ., �*, , . happened. that's right, exactly. we were getting _ happened. that's right, exactly. we were getting reports _ happened. that's right, exactly. we were getting reports from _ happened. that's right, exactly. we were getting reports from australia | were getting reports from australia that supermarket checkouts, seven elevens, airports and other are experiencing all kinds of difficulties, the blue screen of death as it is known was appearing

in several different locations. naturally, our first conclusion was that this was a localised issue, it was only happening in australia, but slowly but surely, we were getting more and more and more reports of different organisations, systems experiencing these issues here in singapore the airport has had some problems, some check—in has had to move to manual check—in. singapore airlines have just come up with a statement saying that their flights are unaffected. that suggests that the flights, the actual planes themselves don't rely on this microsoft software, are not affected by the issues, but any software that does rely on it, call hotline, booking systems, check ins, they are affected. it is not like they are cancelling flights, it is not like they are grounding flights at the airport, but there are technical issues being experienced there as there are in airports around the world. . ~ , ., there are in airports around the world. w , ., ., there are in airports around the world. , ., ., , world. nick, i “ust want to bring

ou a world. nick, i “ust want to bring you a line — world. nick, ijust want to bring you a line that _ world. nick, ijust want to bring you a line that we _ world. nick, ijust want to bring you a line that we are _ world. nick, ijust want to bring you a line that we are getting i world. nick, ijust want to bring i you a line that we are getting from microsoft because there was talk of a zoo, one of their cloud products being affected. they said, they are aware of an issue impacting virtual machines running the crowdstrike falcon agent. we have had some confirmation there from microsoft that it confirmation there from microsoft thatitis confirmation there from microsoft that it is a linking back to the crowdstrike falcon agent and this is what we have been talking about with microsoft, saying they are currently investigating options that azure customers can take. it does seem to be pointing all the times as crowds strike software. if be pointing all the times as crowds strike software. ii i be pointing all the times as crowds strike software.— strike software. ifi am not mistaken. _ strike software. ifi am not mistaken, that _ strike software. ifi am not mistaken, that is - strike software. ifi am not mistaken, that is the i strike software. ifi am not mistaken, that is the first | strike software. if i am not i mistaken, that is the first time that microsoft is actually named crowdstrike. it is a name that we have heard mention quite a lot in the past couple of hours. crowdstrike themselves say they are aware urban issue. this is the first time microsoft themselves actually name checked the crowdstrike falcon

software. as outlined earlier, ironically, it is there to protect systems from attacks. it security software. because it is security software, it is buried very, very deeply within the system because it has to be the first and last line of defence. when something goes wrong with that, any kind of corruption issue, it makes a big, big problem intrinsically where the piece of software and intrinsically causes issues. crowdstrike is working very hard to get to the bottom of what happened and try to correct that was some kind of patch or update on the software. clearly this was some kind of update that has gone wrong. it does seem that if and when they find a solution to this issue, it is going to be a case of rebooting every individual end point, as they call them, each and every individual computer. forsome

call them, each and every individual computer. for some situations, that might be quick, but for other situations that might take an awfully, awfully long time. that does not explain why certain organisations such as the london stock exchange for example have had issues or the straits times here, their website, and then seem to have been able to recover. but at the moment is a bit of a mystery. i don't know if any cybersecurity experts would be able to enlighten us on that. but it does just show, doesn't it, how fluid the situation is and how few solutions there are right now for all around the world. yes, absolutely. i am just seeing, we reported earlier that sky news here in the uk is off air. we are now hearing that it is back on air after struggling to broadcast this morning. it has affected a number of tv operations as well as banks and supermarkets, it seems to be across the whole of our lives.— the whole of our lives. absolutely. yes, the whole of our lives. absolutely. yes. banks. _ the whole of our lives. absolutely. yes, banks, airports, _ the whole of our lives. absolutely. yes, banks, airports, hospitals- the whole of our lives. absolutely. yes, banks, airports, hospitals inl yes, banks, airports, hospitals in germany as you just said, very sick

patients then understandably being prioritised there. there seems to be organisations all around the world moving to a manual system. it shows you how deeply reliant we are on the automated electronic systems that don't give a moment's notice to when they are working well, but seen as they are working well, but seen as the system goes down, we had to rely on the old methods and clearly because we are so reliant on this way of working, the disruption is huge. in some cases, it may be an inconvenience at an airport, missing a flight, in other cases, you know, when it comes to emergency services, health care services, we are talking about and much, health care services, we are talking aboutand much, much health care services, we are talking about and much, much more serious situation. and that's why, for all kinds of reasons, technicians and people looking to find a solution, they will want to be fixing this as soon as they possibly can. stan; they will want to be fixing this as soon as they possibly can. stay with us, nick, soon as they possibly can. stay with us. nick. i'm _ soon as they possibly can. stay with us, nick, i'mjust_ soon as they possibly can. stay with us, nick, i'mjust showing _ soon as they possibly can. stay with us, nick, i'm just showing that i soon as they possibly can. stay with us, nick, i'm just showing that the l us, nick, i'm just showing that the paris olympics it system has been affected. of course, just a week to

go till the games to go. the paris city commission says they have contingency plans. this is the point. a lot of big companies will have contingency plans for when things like this happen. that de-ends things like this happen. that depends on _ things like this happen. that depends on how _ things like this happen. that depends on how time i things like this happen. t�*isgt depends on how time contingent and how urgent your operations are. if you are an airline, it seems that there are not really many effective contingency plans to getting your planes running on time when you are honest tight schedule and you have thousands of people, in london in the uk, one of the busiest days of the uk, one of the busiest days of the year in terms of travel and say there is contingency, but up to a degree. i suppose the parents olympics committee have got contingency plans because their work is not as incredibly time critical as a hospital and emergency services would be. , ' as a hospital and emergency services would be. u ., ., ., , would be. different organisations affected in different _ would be. different organisations affected in different ways. i would be. different organisations affected in different ways. ok, i affected in different ways. ok, nick, i know you will keep an eye on

the situation in singapore. you mention the uk. david waddell is monitoring what is coming into the newsroom. what is the latest you are hearing? i newsroom. what is the latest you are hearin: ? ., ., newsroom. what is the latest you are hearin? ., ., , ., ., hearing? i have a statement from microsoft are _ hearing? i have a statement from microsoft are saying _ hearing? i have a statement from microsoft are saying it _ hearing? i have a statement from microsoft are saying it is - hearing? i have a statement from microsoft are saying it is treating | microsoft are saying it is treating the situation with the highest priority and emergency, but users will only see gradual relief as it tries to solve a problem. i also have here a crowdstrike statement. they say they are aware of reports of crashes on windows hosts related to the crowdstrike falcon sensor. there is no need to open a support ticket, we are all very well aware of this issue. you mention sky news, that was down for a bit. we have been reporting to our 112 million viewers but the bbc is not without its problems. cbbc, the children service has been off air and the bbc is suggested that children's content, people should turn to the iplayer in the uk to see the content. doctors surgeries, many are

struggling, the nhs has said that those gp surgeries using its e m is computer system, that is currently down in gp surgeries. many gps are having to handwrite prescriptions. many doctors not best known for the handwriting skills are the best of times i've been using computers in recent years and have to turn to handwriting. you've also mentioned at delhi airport, that a whiteboard is being used to handwrite terminals that passengers should had to come and departure gates, rather. let me mention airlines, american airlines, biggest by passengers, it carries the most passengers a day, it currently has no flights taking off. the federal administration says that delta and united have also asked for their flights to be grounded. there

have been difficulties in hong kong. the german airline lufthansa said it has been only slightly affected. zurich said it has been affected. in the uk, morrisons has said they have experienced pain issues and there have been issues publishing news announcements on the stock exchange. many other things that have been happening. thatjust the pleasure of what is happening here in the uk and around the world. —— a flash. ii what is happening here in the uk and around the world. —— a flash. if you around the world. -- a flash. if you are “ust around the world. -- a flash. if you are iustioining _ around the world. -- a flash. if you arejust joining us. _ around the world. -- a flash. if you arejust joining us. let _ around the world. -- a flash. if you arejust joining us. let me - around the world. -- a flash. if you arejust joining us. let me recap. around the world. -- a flash. if you arejust joining us. let me recap on arejustjoining us. let me recap on what we know. there is a major it outage that has been affecting a number of industries around the world. airlines, banks, mobile phone operators, tv channels and also hospitals and health services. it is, microsoft have issued a statement on the piece of software that we think might be responsible is crowdstrike. the latest we have

from microsoft azure, their cloud —based services, they are saying that they are aware of an issue impacting virtual machines running windows running the crowdstrike falcon agent. it is at the moment pointing back to that. it is at the moment with airports affected at the moment. these are live pictures from madrid airport. there is a problem there. i think we can show you delhi airport as well. here, they have had to go to manual check—in so they are manually checking in all of the people there. they are writing baggage labels and indeed, it is a problem where you don't even know whether you have a gate number. that is being written at the moment on a whiteboard at delhi airport. a mass it outage across the world. we will continue to bring you latest here on bbc news. life in london, this is

bbc news. life in london, this is bbc news. life in london, this is bbc news is start with the breaking news of major problems with computer systems around the world that have caused severe global it outages, disrupting businesses and government services. planes have been grounded, train services delayed, tv channels have gone off the air. banks, supermarket chains, mobile phone operators and also hospitals and health services have also been hit. microsoft says it is investigating theissue microsoft says it is investigating the issue which appears to be linked to the global cybersecurity firm crowdstrike. microsoft says it is taking what it is calling mitigating actions. the full of the problem still isn't clear. it is developing as we continue to bring you the news of this global it outage. let's cross back to the reporter nick marsh in singapore because nick, this all began in australia where we first had reports of problems

happening.