major it outage cripples industries worldwide, grounding flights and shutting down banking and retail systems. a faulty global update by a global security firm crowdstrike appears to be the cause of the problem. theyjust said a fix is in place. it does not appear to be a security incident or a hack, but experts say that fixing the problems could take some time. hello, welcome to bbc news, we continue with the breaking news of a major problem with computer systems that have caused a severe global it outage, disrupting business and government services. planes have been grounded, train delayed and tv channels have gone off air, banks,

supermarket chains and mobile phone operations have also been hit. microsoft says it is investigating theissue microsoft says it is investigating the issue which appears to be linked to the global cybersecurity firm crowdstrike. microsoft says it is taking what it is calling mitigating actions. the full scale of this problem still isn't clear, but we have had a statement from crowd strike and we can cross over to my colleague who joins us from the newsroom with that statement from crowdstrike. just bring us up to date with exactly what they just said within the past few moments. good morning. yes, this is a truly global cyber breakdown. the effects are being felt across the world. in the last few moments, we have heard from the company crowdstrike. it seems that cyber security update is behind this problem. they said that they are actively working with

customers who have been impacted by this. this is not a security incident or a cyber attack. the issue has been identified, isolated and a fix has been deployed. but for lots of people across the world today, this is causing absolute carnage. the travel sector in particular has seen chaos today, overin particular has seen chaos today, over in america, a number of major airlines have had to not run flights, also in countries like india and japan. here in the uk, airports like gatwick, luton and edinburgh have also had to do things differently this morning because of this cyber breakdown. it has been causing a lot of trouble on the rails here in the uk. i have got a list in front of me of the train companies that have been affected by this. avante west coast, great western, whole train, northern, southern, tenzing, transport for wales and transpennine express have all said they have been affected by

this and have told customers they could be delays today. it is also been held in the health sector as well. hospitals and gp surgeries telling us that doctors are having to carry out previous electronic work manually instead. this gives you a sense of the truly pan— industry effect that this is having. it is being felt across the globe. health care all affected. gp surgeries in england experiencing problems and all over the world. we have got correspondence that various airports. we have got people at hospitals, correspondence all of the world as well. this is of course a global it i to glimmer outage. the

statement from crowdstrike just to remind everyone as sam fisher saying, crowdstrike is actively working with customers affected. just distress, max and linux... this is not a cyber attack, the issue has been identified and a fix has been deployed. crowdstrike now working on this, what has been a global it issue. we can speak to the ceo of the cyber and fraud centre in scotland and you are currently waiting at palma airport in spain to return to edinburgh, so let's talk to you on two fronts. what information are you getting in terms of the flights there?— of the flights there? everything seems to be — of the flights there? everything seems to be going _ of the flights there? everything seems to be going smoothly. i of the flights there? everything - seems to be going smoothly. there were big queues when we arrived and then when we went to check in your bags, everyone was being checked in

manually. we asked will the fight go and they didn't say it was going to be delayed on any of the apps are anything but it did say some of the stuff was down on some of the apps as well. they said as long as you can get everything processed manually than the flight should take off on time but there were huge queues and all different types of flights. we are waiting to board now says there are people queueing but a normal thing in an airport, people like to queue so i don't know. i’m like to queue so i don't know. i'm lookin: like to queue so i don't know. i'm looking behind you and it looks really empty actually, free killie empty. i really empty actually, free killie em . . really empty actually, free killie em . _ ., ., really empty actually, free killie em . ., ., ., really empty actually, free killie em , ., ., ., , really empty actually, free killie em _ ., ., ., , we empty. i have got a quiet spot! we really appreciate _ empty. i have got a quiet spot! we really appreciate that _ empty. i have got a quiet spot! we really appreciate that and - empty. i have got a quiet spot! we really appreciate that and we - empty. i have got a quiet spot! we really appreciate that and we wish | really appreciate that and we wish you the best of luck with the journey. you are the ceo of a cyber and fraud centre. normally based in scotland, of course we have caught you in this moment when you're trying to get away but crowdstrike, talk to us about what it is. for those laypeople who potentially don't have a clue about what this

is, can you help us understand what crowdstrike does? this is not a cyber attack. it is an it glitch, an it update. it seems to be affecting the falcon the products within the crowd strike family. it seems to be compatibility with microsoft. there is an update from... i microsoft. there is an update from. . . ~ microsoft. there is an update from... ~ ., , from... i think we are 'ust losing ou. you. we appreciate your patience and your

time. it’s we appreciate your patience and your time. �* , ., ., we appreciate your patience and your time. �*, ., ., ., , ~ time. it's great that crowdstrike have issued _ time. it's great that crowdstrike have issued a _ time. it's great that crowdstrike have issued a statement - time. it's great that crowdstrike have issued a statement to - time. it's great that crowdstrike have issued a statement to say| time. it's great that crowdstrike - have issued a statement to say they are working on a fix and customers willjust have to hold fire for that fix, and hopefully by the time people come back into monday to friday 9—5 that everything will be “p friday 9—5 that everything will be up and running. but that will not tell people at airports, hospitals, trains, buses were butjust be patient, it is not a cyber attack, it is not an armageddon type situation. they have issued that statement. an awful lot of stuff has gone down, but not magically everything. no, and it would just be there customers. not in body would buy crowdstrike. global situation, how many customers? we have seen the complete range of different customers. yes. which isn't very good, and

there is hackers looking at this as well. exactly that. obviously the crowdstrike statement has said that this is not a hack, not a security incident, not a cyber attack. but in a way it makes it quite worrying that this is a product update. and we always see this to people. it doesn't matter what you do around cyber security, doesn't matter what you do around cybersecurity, how doesn't matter what you do around cyber security, how much you invest in products, there is always human error at the back of something that can cause glitches like this. we will probably find out in the next weeks or months to come as to what happens, i will be on to the next lecture at that stage as well. the queue is going down. hopefully we are boarding.

good to talk to you. we wish you a successful journey good to talk to you. we wish you a successfuljourney back. crowdstrike seen this was caused by an update, not the security incident or a cyber attack. we can go back to our correspondent in singapore. you have been on this from the very beginning, obviously with the time difference there you are impacted a lot earlier than the uk, and now arguably the us. bring us up to day with the statement from crowdstrike. until now we were not sure exactly what happened.

yes, we thought we would be in for the long haul with this, the longer time went on without finding a fix. now the city has identified this issue and they are fixing it. so it seems like the end of the beginning of this issue, if that makes sense. hopefully for the sake of the many millions of people affected all around the world, on pretty much every competence, this will get resolved reasonably quickly. but if you speak to people who know a lot about these things, the consensus seems to be that you are going to have to do some kind of manual reboot. so even if there is a patch applied to this corrupt and software, it is a hands on keyboard situation where you have to get on each individual end point, basically computer, and restart it. ok, if you are in a small shop or something like that, that is fair enough, you can do that quickly. but that you and a massive organisation with 500 checkinis and a massive organisation with 500 check in is at an airport that is

going to take considerable amount of time. we do at the moment seem to be moving in the right direction. moving in the right direction. when crowdstrike in their statement said that mac and linux hosts are not affected, we are just talking about microsoft, but we are seeing how many parts of our lives are dictated by that, are supported by that. yes, when that does not work, the source of the problem is that to protect systems from attacks, it is software which is anti—cyber attack, when that doesn't work, because it is right at the heart of the system, everything seems to go down. because so many countries, so many organisations, banks, airports,

financial systems, supermarkets, hospitals, emergency services, you name it, you name the place, you name it, you name the place, you name the system, they seem to be using it, and if that goes down it has all these kinds of widespread effects. when the news started to come through a few hours earlier in the newsroom it was all from australia initially. this is a localised issue in australia, we thought. then it slowly but surely, as the world started to wake up, and get on with its day, we started to hear reports from here, in singapore, a newspaper website went down for a while. as you guys started to recap in the uk and europe you are getting more and more reports as people started to switch their computers on, and this blue screen of death, that we keep talking about, started popping up in every city around the world. it shows you how interconnected and reliant we are on these systems,

but, like you see, hopefully a fix now is being deployed, and could have to wait and see how long it will take to weed through all this disruption that we have already seen any matter of a few hours. when you are talking about disruption, the uk transport secretary has just issued a statement, saying, we are aware of it failures affecting several transport operators and terminals, we are working at peace across industry and governments, there are no known security issues at present. i'm referring back to what crowdstrike, their statement, this is not a security breach. but it just shows the amount of impact across so many different sectors. while we have got you in singapore, what is the transport situation like there? you are tied to the desk, obviously. but around you, what have people been seeing? right here in our newsroom, everything has been pretty can.

nothing has gone down so far. i'm able to talk to you and give you updates. outside of our bureau, and are building, one of my colleagues so an electronic advertising board which had gone completely blue and people were taking pictures of it because the news had been spreading. in our newsroom everything fine so far. but there are some organisations that have been affected. one of the biggest airports in asia, in the world actually, has had some disruption. i think it kind of depends on the airline at the terminal you go to. the budget terminals which require you to check in once you arrive, or some of the airlines require you to check in, the saw some pretty big disruption, and i have seen images and videos we are the queues have been getting bigger and bigger, staff actually writing flight numbers on white boards. but if you are in a terminal where you can check—in online, and most people who

have checked it electronically beforehand, it seems pretty smooth. singapore airlines, the biggest airline here, has said there has been no disruption to flights, there has been disruption to some of their booking hotlines. the latest i have seen is that 20% of flights were disrupted which compared to some airports we have seen around the world like delhi and some of the australian airports at the beginning of this problem, it is not too bad, so things so far are not too bad, so things so far are not great but they could be a lot worse and things do seem to be getting smoother and smoother, at least that is what i am hearing the last time i heard when i was checking on what was going on at a chang e airport. checking on what was going on at a chang e airport-— chang e airport. grew to get that u date chang e airport. grew to get that update from _ chang e airport. grew to get that update from you _ chang e airport. grew to get that update from you and _ chang e airport. grew to get that update from you and thanks - chang e airport. grew to get that update from you and thanks for l update from you and thanks for holding the fort there and keeping us up—to—date. —— chiangi airport. i am just looking at some of the details about crowdstrike itself and our economics editor, faisal islam,

has said this company has lost a fifth of its value in premarket trading in the united states, down 21% in unofficial trading so obviously a huge impact on this company which is an american cyber security technology company based in austin, texas, so huge reverberations when it comes to this company itself, but as i say, at the moment they are trying to fix this update, this problem. we will go back to someone we have been catching up with throughout the morning, since the situation was developing, simon atkinson, a producer who is r is truly a producer who is r is truly a producer and you were flying from sydney and you had massive delays and you have just arrived in brisbane. —— our australia producer. how is it going? brisbane. -- our australia producer. how is it going?— how is it going? yes, here in brisbane. — how is it going? yes, here in brisbane, things _ how is it going? yes, here in brisbane, things seem - how is it going? yes, here in brisbane, things seem to - how is it going? yes, here in brisbane, things seem to be| how is it going? yes, here in - brisbane, things seem to be going back to normal and when i looked up

at the departure boards most flights have some delays and there is only one cancellation and some passengers are looking at three or four hour delays for their plight but there is a sense things are getting back to normal and the local airline jet star seems to be the one struggling the most and when i was in sydney a few hours ago i first became aware of this situation from an announcement from jet start telling their passengers they would be unable to check in and would be unable to check in and would be unable to check in and would be unable to pause their passengers onto planes and that was about seven o'clock in the morning uk time, about four o'clock in the afternoon here on the east coast of australia, the first sign we had of things going wrong. but planes got in the air pretty quickly and i am proof of that and i have travelled here from sydney this evening but the sense is that things are certainly a little bit delayed and some people are queueing up and you may even be able to see i'm to be people queueing up and trying to sort out flights that have been delayed and cancelled but for the most part, things seem to be getting back to normal. we for the most part, things seem to be getting back to normal.— getting back to normal. we pleased ou have

getting back to normal. we pleased you have landed — getting back to normal. we pleased you have landed safely _ getting back to normal. we pleased you have landed safely and - getting back to normal. we pleased you have landed safely and got - getting back to normal. we pleased you have landed safely and got to i you have landed safely and got to where you need to be purchased to give you an update, american airlines are back up and running, they have said, they have been able to safely re—establish their operation following what they described as a technical issue with a vendor, arguably going back to crowdstrike, but we are told by the rich consumer group that this is one of the biggest days of the getaway summer here and the uk. —— the which consumer group. do you feel, given that you guys in knew it was some of the first to experience this because of the time differences, i've been settling a little bit now you have arrived in brisbane? —— our things are settling. arrived in brisbane? -- our things are settling-— are settling. over the past few hours, are settling. over the past few hours. things— are settling. over the past few hours, things do _ are settling. over the past few hours, things do seem - are settling. over the past few hours, things do seem to - are settling. over the past few hours, things do seem to be . are settling. over the past few l hours, things do seem to be and spare a thought for my colleagues in the australian broadcasting corporation, the abc, few went for hours without auto queues and information and there were certainly earning their money keeping the news

updated without a lot of technical help and we have had supermarkets where people haven't been able to use cards for payments and we have had reports of people abandoning their shopping because they couldn't carry cash and so looking at it, it is kind of minor inconveniences on the whole and we have had similar situations as you will be heard from nick and others, screens going blank in sydney airport and the information screens went down which was one of the main causes of confusion but we haven't had that situation in brisbane and everything looks to be ok and it seems things are getting back to normal, as i say, you mention the progress made by the us airlines as well but certainly, one of the first countries along with new zealand to really pick up on this because everyone of course was awake and seeing their daily routine is disrupted and certainly from what you are seeing, it seems like in other parts of the world things are returning to a more even keel perhaps. returning to a more even keel --erhas. , ~' returning to a more even keel --erhas. , ~ ., perhaps. does sound like that, simon. iwill— perhaps. does sound like that, simon. i will read _ perhaps. does sound like that, simon. i will read from -

perhaps. does sound like that, simon. i will read from a - perhaps. does sound like that, - simon. i will read from a statement from the australian president, apologies, the prime minister, anthony albanese e on this outage, saying, i understand australians are concerned about the outage affecting a wide range of services globally and my government is working closely with the national cybersecurity coordinator and there is no impact to critical infrastructure, government services or 000 services at this stage and the national cooperation mechanism has been activated and is meeting now. that is the australian prime minister giving that statement on the social media site x. the national coordination mechanism, i am putting you a bit on the spot i now appreciate you have just arrived after a delayed flight, but the national coordination mechanism, is that something a bit like the cobra operation here and the uk where all the special services and top people come together to look at an ongoing, arguably, a crisis or developing

situation such as this?- arguably, a crisis or developing situation such as this? yes, and i think it is — situation such as this? yes, and i think it is slightly _ situation such as this? yes, and i think it is slightly less _ situation such as this? yes, and i think it is slightly less extreme . think it is slightly less extreme than when cobra gets together and uk but it is certainly that sense of government bodies and of course here in australia we have a federal system so we have lots of states and territories who are in charge of various parts of government, schools, hospitals, emergency services, so a lot of what happens when you have a bit of disruption in australia, it is about bringing together those authorities in different parts of the country to share information and do what they can and we saw that very clearly during the pandemic and so this statement from anthony albanese, certainly it suggests there are no major issues and you reference 000 and that is the equivalent here 999 in the uk or 911 in the us for example and that is great news that emergency services aren't affected and i've seen reports in the uk of hospital scaling back the patients they are seeing an gps only seems particularly ill patients and we haven't had any reports about that

industry earlier so perhaps things are much worse in the uk, it may be that a lot of the services are now closed for the day, things like gps and so aren't actually being impacted at the same way that you are in the uk as people wake up so look, there is nothing from the prime minister of new zealand so far and the sense is that things are pretty similar and there are no major problems but we will keep watching it throughout this evening and what you —— let you know. watching it throughout this evening and what you -- let you know. simon atkinson, r — and what you -- let you know. simon atkinson. r is — and what you -- let you know. simon atkinson, r is truly _ and what you -- let you know. simon atkinson, r is truly a _ and what you -- let you know. simon atkinson, r is truly a producer - atkinson, r is truly a producer whose flight from sydney whose flight has just arrived and he was experiencing delays there but has now arrived safely in brisbane, i am pleased to say. —— i will australia producer. we have heard from australia and singapore and we have correspondence all across the world and we are monitoring the hospitals and we are monitoring the hospitals and also the travel services. we did have a statement from turkish airlines and let me just bring you

up—to—date with that, they have cancelled 84 flights after this outage and we also heard from the uk transport secretary seeing that they are aware of the it failures but there are no known security issues, just critical to say, no known security issues. in an aside, i am pleased to say that cbbc, our children's channel, is now back on air after being down all morning. the children's channel, and also sky news worthy only british channels that have problems but they are now back on air, i am pleased to say. we are covering the situation across the globe given this was a global it situation and we had this report from indira gandhi international airport in india from samir hussein.

i'm at indira gandhi international airport and i am flying on holiday from delhi to kolkata with my family, and we are absolutely affected by this global outage. and what they're doing here is manually entering everybody�*s passenger information. now, complicating issues for myself is that my children don't have seat assignments just yet, so we're trying to work that out. now, if you want to just take a look at my boarding card, you can see that all the information had to be entered in manually. the same thing for baggage tags. they were all entered in manually, so it's anyone's guess whether or not i'm actually going to get the luggage at the end of this trip. but i will say that in terms of mood, people are getting a little bit snippy now. but overall, most people are just taking this all in stride given that it is a global outage. yes, samira hussain, absolutely a global outage and we are hearing on the situation in australia and that is what is happening in delhi and we know turkish airlines have cancelled

flights and the us airline united airlines is resuming some flights but expect scheduled disruptions to continue throughout the rest of today. as i was saying earlier, cybersecurity firm crowdstrike blames an issue with one of its updates for windows and this isn't affecting mac or lenox users. it is blaming the issue with one of its updates for windows and says the problem has been identified, isolated, and a fix has been deployed. —— linux users. we wait to see how long that will take to be implemented and we will see some of the positive benefits from that. let's go to news correspondent sam harrison who has more lines for us. what is the latest that you have been monitoring? has what is the latest that you have been monitoring?— been monitoring? as we have discussed. — been monitoring? as we have discussed, this _ been monitoring? as we have discussed, this is _ been monitoring? as we have discussed, this is a _ been monitoring? as we have discussed, this is a pan- - been monitoring? as we have . discussed, this is a pan- industry discussed, this is a pan— industry problem and sectors across the globe are reporting problems here today.

let's focus more on the travel and transport chaos that has been emerging around the world and here in the uk. globally, we have seen mass airport disruption and airlines having to cancel or at least delay their flights today. having to cancel or at least delay theirflights today. here in having to cancel or at least delay their flights today. here in the having to cancel or at least delay theirflights today. here in the uk, we know that gatwick airports, luton, edinburgh, have all had to do things differently because of the it outage and we can now add stansted airport to that list as well, they have said some of their online check—in services aren't working as usual because of this problem and they are instead having to revert some of those services to manual instead. we have had a statement, as you were saying earlier, from the uk's transport secretary who says that they are aware of it failures impacting several transport operators and terminals today and we are working at pace with industry and across government on the issue and across government on the issue and she stresses as well, this is important to say, there are no known

security issues at present, reassuring news for all of us to hear. that is the uk's transport secretary, louise haigh, there, giving an update on what has been a chaotic day for travel here in the uk and around the globe. it turns out it is one _ uk and around the globe. it turns out it is one of _ uk and around the globe. it turns out it is one of the _ uk and around the globe. it turns out it is one of the busiest - uk and around the globe. it turns out it is one of the busiest days i uk and around the globe. it turns| out it is one of the busiest days of the summer getaway and many schools have already broken out in the uk and of course scotland broke up much earlier but schools finally breaking up earlier but schools finally breaking up and people trying to get away and consumer group which has been giving practical advice, consumer group which has been giving practicaladvice, keep consumer group which has been giving practical advice, keep an eye on communications from your airline and you may be advised to arrive at the airport early, but that sort of ongoing reassurance that this was not a security breach, this wasn't an incident, it is an it update. but things are disrupted, as you are saying. things are disrupted, as you are sa inc. , ., , , , things are disrupted, as you are saina. , , , , saying. things massively disrupted, and i think saying. things massively disrupted, and i think it _ saying. things massively disrupted, and i think it is — saying. things massively disrupted, and i think it is important _ saying. things massively disrupted, and i think it is important to - and i think it is important to reflect on that statement from

crowdstrike earlier, they have identified a cyber security update which is at fault for this problem and they have said they are actively working with customers impacted and this is not a security incident or a cyber attack. the issue has been identified, isolated, and a fix is being implemented. so some reassurance what is today, but as you were mentioning, this is a pan— industry problem and we have heard from the travel sector, the education sector, health seriously impacted today in the uk and we have heard from different hospitals and gp surgeries saying their doctors that would usually be carrying out some work electronically are having to shift some of that work to manual practice instead so it is being truly felt across all sectors, and people will obviously be hoping for a very quick fix to get life back on track, because we are also dependent on using the internet.— on using the internet. absolutely, sam, thank— on using the internet. absolutely, sam. thank you — on using the internet. absolutely, sam, thank you very _ on using the internet. absolutely, sam, thank you very much - on using the internet. absolutely, sam, thank you very much for- on using the internet. absolutely, - sam, thank you very much for keeping

across all the different developing lines because there are so many of them, because as sam was correctly saying, this is a global, world it outage which has caused chaos not just across the travel industry but banks, media outlets, all suffering from what has happened. the cybersecurity firm crowdstrike admitting one of its updates because this problem and it is affecting microsoft, windows devices, so mac and linux users are ok but you can see the scope of the reach of the microsoft windows customers when you see just how much disruption there is. just to add, i was describing that the consumer group which was giving practical advice for travellers, keep an eye on communications from your airline, you may be advised to arrive early at your airports, avoid checking in at your airports, avoid checking in a bag as queues are check—in will be long and it failures typically lead

to lots of lost bags, according to the consumer group which an travel editor rory bowden saying if you do checkin editor rory bowden saying if you do check in bags, make sure you keep medication, keys and other essentials in your hand luggage and they should re—route you as quick as possible though given the global nature of the problem this may not be immediate, but if you can avoid checking in that luggage then do, but we obviously know that is not always possible. it is likely to not be malicious. but it might be a very well—planned cyber attack and maybe did not cause a huge amount of disruption. and maybe people knew they'd cause a huge amount of disruption if they did it now. but actually, i think it's more likely to be a human being,

more likely to be a team of people that were trying to rush