to lots of lost bags, according to the consumer group which an travel editor rory bowden saying if you do checkin editor rory bowden saying if you do check in bags, make sure you keep medication, keys and other essentials in your hand luggage and they should re—route you as quick as possible though given the global nature of the problem this may not be immediate, but if you can avoid checking in that luggage then do, but we obviously know that is not always possible. it is likely to not be malicious. but it might be a very well—planned cyber attack and maybe did not cause a huge amount of disruption. and maybe people knew they'd cause a huge amount of disruption if they did it now. but actually, i think it's more likely to be a human being,

more likely to be a team of people that were trying to rush an update before they went on holiday, ironically enough. as you say, it's likely, but maybe not 100% to be crowdstrike, they had an issue, as you say, with the azure thing behind the scenes, which of course is microsoft's cloud platform. and because microsoft is such a huge company with such a global monopoly, it means it touches pretty much everything. i think that's the most probably one of the bigger things is we've got to start looking at, is that idea of a centralised... i mean, don't get me wrong, this is not microsoft—bashing. it's just the idea alone that you can have one company and one point of failure that can affect so much. luckily for us all, of course it's not completely microsoft and therefore there is competition in the market and therefore there are other providers so the whole place, the whole world isn't crippled. but you know, if you're working from home and a lot more of us do in the future of work,

and we're working globally and we're working online more and more and this kind of thing happening will be costing billions of dollars. and i suppose the question for us all is, is who foots the bill? because, you know, when you see this bsod, this blue screen of death, you know, is that an act of god? and i don't think it is. is it? it's an act of circuit. it's an act of software going under or going down. uh, but who do you claim? can you claim it on the insurance? they're the big questions for tomorrow. yeah, absolutely. you mentioned that microsoft blue screen of death. if it is an update that has got a rogue file in and has hit the computer, and we've got the blue screen there. how do you go about fixing it when it is in that sort of loop of blue screen of death can't do anything? well, again, i'm not into the kind of cybersecurity or the tech update side. i'm afraid you'd have to talk to microsoft. and of course, ironically, of course, you most probably can't. so one of the things you've got to start doing is maybe using non—microsoft things to find the fix. but the reality is just like it was with myself when teams had a problem last week. the reality is that this is down to microsoft and the company. now, my guess is that all they're

going to do is they're going to stop that update. they're going to roll it back to a previous update that crowdstrike or other people may have done, and roll the whole system back. and it may sound like an oversimplification, which it most probably is, but it literally is going to be turning it all off and on again and then hoping it resets the whole global system. it mightjust be as simple as that. however, you know, i wouldn't want... there are thousands of people and millions of hours that are going to be going into making sure that this is a solution that comes to you really quickly. so i would say right now, be patient, turn your machine off, come back to it again. there is very or nothing you can do except as other people are finding, maybe use a different type of computer, use a different type of operating system, you know, and this is what, you know, much bigger organisations are realising now that perhaps not everything should be rely on just one player, but it'll be interesting to see what the share price of microsoft does. but of course, the stock exchange is down at the moment as well. so we could we couldn't find out anyway. it does again, show you just how

reliant we are now in every part of our everyday life on computers. yeah. and i don't think that that's a bad thing. and i don't think we should be throwing the baby out with the bath water. and i don't think we should be going back to putting things on whiteboards and, you know, and using pens and paper to fill out things. don't get me wrong. we have to do while the when the electricity is out, you know, you have to use a candle or a torch, i understand that, but let's not be bashing the idea of progress and computers. think about all the hours where there aren't problems and of course they are much higher. you know, it might be 99.99% of the time, we have a great time with computers and they add a huge amount to all our lives. it's just this moment in this day, and we hope it's not a whole day. and i have a feeling, a gut feeling, because there are some very clever brains behind the scenes, that it won't be a whole day. but isn't it amazing thatjust in a couple of hours this can happen? i love the fact the resilience of people around the globe. i love the power of the human spirit that we don't rely on computers too much. and human beings have come together

and collaborated and done some pretty sensible stuff to to keep the world going. that was a czech expert, and he was right in calling it was not a malicious strike, this was basically something that happened because of an update. and that is certainly what crowdstrike has been seeing. they blame the issue on an update for windows. the problems identify have been isolated, effects has been deployed. it wasn't malicious, it wasn't as cyber attack. but we heard they from that guest that the prices of shares dropping, crowdstrike shares are now down by 20% in unofficial trading and united states, equivalent to $16 billion worth of loss, so the repercussions notjust repercussions in terms of people having so much disrupted,

serious things like hospitals that have been affected, but also travel, and will be talking to simon colder and will be talking to simon colder and a moment, but banking, people cannot use credit cards, so at the moment this global outage has had huge repercussions. we are hearing also that governments are coming together as well. i know that the uk cabinet minister pat mcfadden is seeing he is in contact with teams coordinating a response through cobra, adding that ministers are working with their sectors and industries through this issue. we also heard from the prime minister of australia, who said that the national coordination mechanism has been activated and is meeting now. of course, australia one of those which was the first to experience test, given the time differences. a global impact, that we believe

that crowdstrike has no got some form of solution in place. how long it will take for that to become visible is that million duller question. let us cross over to germany. my colleaguejoined us question. let us cross over to germany. my colleague joined us from bear when. travel disrupted they are, as everywhere else? i good thirds of flights are cancelled, further flights disrupted for appellant the problem here is that school holidays have just started this week. even at the best of times we find here at this airport in particular every school holiday there are stories of the queues at the airports, so this would have been a difficult week for travel anyway. you add this global

it outage, and it is pretty distressing for people. inside the terminal, we had to move out, we could not get reception, everyone is trying to rearrange their plans, but inside it is very crowded. lots of anxious —looking faces. it is not chaotic. there is a calm scene. there are people with high viz vests walking around the airport dry to calm people down and give them information, but a lot of concern, people wondering what to do now, they cannot get to their holiday on time. and very much like in britain, some hospitals have been affected. northern germany, quite a lot of hospitals have cancelled pre—planned operations. emergency services still carrying on. certain regions being massively affected when it comes to public services, particularly transport, particularly airports in places like berlin. i'm looking at a statement from john

f kennedy airport, jfk airport in new york is actually seeing the authority has issued a statement saying that they are not affected by ongoing global network outage, but some airlines are experiencing delays or cancellations. it just goes to delays or cancellations. itjust goes to show your points, some areas more hits than others. but when you are talking to people, are they getting the information that they need? are they aware of the global impact that this is happening question market is not just their in berlin? or are people frustrated, and that is also understandable? when i have looked at people and talk to people just now, the impression i get is that people are in problem solving mode, try to figure out, stay at the airport, leave the airport? try to figure out what is going on. everyone is by no completely aware of this global story. they are very much aware it is not necessarily the fault of the

airport or the airlines. everyone is just try to get information. i don't see much sign of frustration, certainly i have not seen any aggression here. but a lot of concerned faces. people just try to figure out what to do next. also here in germany, some airports are working fine. frankfurt airport is working out at the fine according to spokesman this thatis the fine according to spokesman this that is good news, because a lot of people from britain or other countries are flying into frankfurt and out through to other destinations. that is very good news. the stanza again a lot of international travel will be using that, say they are not affected. but bell and massively effective. other smaller airports in germany, cologne, dusseldorf, hamburg has been hit. it does depend who is using what software. that is what it seems like. what we are seeing now is an awareness of the problem, that are separate people resolve it. and a sense of people just trying to deal with it.

but no real signs of aggression or any kind of real upset here, or certainly no chaos, just quite a lot of crowds try to figure out what to do next. problem solving, you go into that motorway travel plans don't go as had been hoped. damien in berlin, thank you so much. talking about problem solving, one company which is definitely trying to solve this problem, that is crowdstrike. they say that they have identified and isolated the problem, and a fix has been deployed. and they say, we refer customers to the support portal for the latest updates and will continue to provide complete and continuous updates on our website. a fix has been deployed. let's see how long it takes for that fix to move all the way through all of the different systems that have been impacted. but you are talking about travel in berlin. we have got the absolute travel expert, the travel guru, simon

calder. let as start, we had damien saying people are being calm and patient, they understand it is a global thing, but they will want to know, what are the rights? to put this into context, it is the busiest day for five years for flights from the uk. we haven't seen anything like this since covid. we were expecting problems with air traffic control. actually, the airlines are doing all right. at the key airports, heathrow, the busiest in the uk, gatwick, manchester, and stansted, as well as edinburgh, yes they are being slow, yes, ryanair is seeing get their three hours early if you can't check in online they will check you in for free at the airport. i am now seeing cancellation starting to build up. that is the

big worry. if you get to your destination, i'mjust big worry. if you get to your destination, i'm just looking at the gatwick departures here. many people will arrive two our slates, which is unfortunate, but you should get there. unfortunately, what we will see, is later on during the day a lot of these delays building up, may be caught up with problems at other airports abroad, and we have already seen a couple of cancellations, one on easyjet, one on the fisheries to bellerin, another couple to zurich, quite a lot to and from amsterdam. if the planes, cabin crew, pilots, are out of position, they may well run out of hours before they can operate the final flight tonight. but unless you are the most from your airline, assume it is going to go ahead. and if you are one of the thousands of people whose flights have been cancelled today, then your rights are very clear. you are entitled to be flown to your destination as soon as possible on any airline that is

available. for example, we have got available. for example, we have got a virgin atlantic cancellation to new york, they would have to find you a seat either on one of their flights or on a british airways or delta american, whatever, to new york. furthermore, the airport has to provide hotels and meals for you. you're not going to get any cash compensation because this is truly out of their hands, but on the first big getaway weekend we are having similar problems to the august bank holiday last year, everybody trying to get back, and the air traffic control computer field, as to the back—up system, and we saw days of chaos. i'm hoping it is not going to be this bad this time. yes, it is the beginning of the summer holidays in this area, in this part of the world. of course scotland broke up much earlier. interesting that you see that ryder will check you in for free. good to know that. just an update on

one of our colleagues, joshua, reporting from luton airport, see after the delay to his eight o'clock take—off, eight o'clock local time, it is now midday local time here, he is pleased to see checkouts are now open for the flights to vilnius from luton. there is an update. well done, was here. we heard from jfk earlier and they said there were a few delays and they had been impacted. why are some airports are affected more than others? it airports are affected more than others? . , , ., others? it all depends on the extent to which your _ others? it all depends on the extent to which your systems _ others? it all depends on the extent to which your systems which - others? it all depends on the extent to which your systems which cover l to which your systems which cover everything from online check—in before you get to the airport to sorting out your baggage to the flight dispatch procedures. those will be stored somewhere in the cloud probably because that is the most efficient way to do it and therefore you are in a position if you are reliant on those for your

airport systems, then