>> we're living this now for live. >> thank you, thank you, president meyers. so i'm thinking we have meyers, eisenhower, and glickman. you know what ties us three gether? nsans. some are more distinguished than others, but great to s the eisenhower foundation is joined with us on this particular initia anyway, tom vilsack is governor of iowa, secretary, pretty cl he'll be the longest serving secretary of agriculture if he stays on another four years. i haven't asked him what he's going to do. >> we are leaving this now for live coverage after crisis engagement summit. mmunity

we'll hear from the head of the federal emergency management agency, deanne criswell, and■,p live on c-span2. >> that today's topics and themes matter to the country. and more than that, all the communicators across federal government and across the nation are doing life saving work every day that matters. in addition to thanking the co-sponsors that help shape every aspect of this event, i must also thank my team, external affairs, for6 working every day to help the nation and work to help produce■9 this incredible summit. i also have to our fema office of chief counsel, and you engage your lawyers, early,

often and thank them all the time. so thank you to fema lawyers for keeping them on the straight and narrow, marcus coleman, incredible, incredible, incredible, jessica weeder, jessica hubbard and nicole. and thank our fema original administrators with us today, as well as leaders across the agency who was supported this even specifically calling out our u.s. fire administrator, and our fema administrator deanne criswell. and thank you to all of our presenters. we've assembled some of the nation's leading communicatioie agents of change in our field and thank you all for come. thank you for being here, thank you for showing up. you represent the best, the highest pre-file, --

profile, some of the leading community organizers in the field today. you come from all levels of government. you come from nonprofits, the private sector, emergency managements and the international community. some of you travel just down the road to get here today, others of you flew in f califor hawaii and beyond. we have convened communicators who share a common devotion and duty to communicate effectively, to engage with our communities in ways that work for them, and to helpful fill our role to build resilience nationwide like never before. this is urgent for all of us because climate is a risk multiplier, from day-to-day issues to the community level to transnational threats and

environmental, and challenging conditions into chao the extra complexity of all we face from cyber attacks and public health emergencies create abnormal obstacles for communicators. set the stage with some context. globally 27% of people disasters flood, hurricane, tornado, earthquake or fire in just the past five years. here in the united states, one in 70 adults in 2022 alone, were estimated to have been displaced from their home because of a disaster and these statistics further threatened by the fact that as we look at the disaster landscape in years will continue to impact everyone, but especially those underserved communities, the left out, cut outorgotten communities among us that will continue to bear the brunt and burden moving forward. from a communicator standpoint, these trends are even more alarming when you also consider the hurtles we face indeliverino

the right audience at the right time. across the country, information and the landscape that we work within continues to change rapidly. for example, research shows media and media consumption habits are splintering like never before forcing us to consider what's working in our engagements, where we missed the mark, and where we must completely innovate and pivot. now, they're a cross-sector, cross-disciplinary leaders working across government before, during and after these incidents yet, there's not one national forum designed exclusive for communicators on to learn, to share and to connect. and if you're a communicator in the room that hasn't yet grappled with these issues, a matter of time before you're thrust into the hot seat where you have to lead in extraordinary ways. that's this summit to bring us

altogether with the issues at the forefront. i kno each of you, myself included, take oursves-- not ourselves, our roles. we don't take ourselves, we take our roles very seriously as communicators. we work to strengthen, adapt and work our skills because we know at that done well, in our profession, we have the power to transform the roles around us and save lives. in fact, ae started talking about the summit and took a hard look at fema's role and our role as a convener, our role to help fill the gap of people coming together to share, to listen, and wanted an opportunity to look ahead with all of you and think boldly about the future of our field and reflect on how communications must continue t adapt. risk communications, crisis communications and engagement are not just resigne

the pillars onhich we build our collective resilience. and it's valuable and so is exposure to the wide variety of approaches, platforms, tools, issues and opportunities like art, film, behavior change strategies from leaders andrts best practices from the domestic international lands and beyond. these and so much more are the be exploring today. we very iential liqueur intentionaly curated this, and we don't have the opportunity specific grasp and consider it all how we're woven together to communications work.

that's also what today is about. each of you sitting here today an important part of the summit. how you spend your day andactio i know you're all incredibly busy people and have lot going on and right now i'm sure many of you are thinking aboutheram, you want to hear from. i think some of you are probably answering work e-mails. i see you. [laughter] >> i think some of you are texting colleagues or beyond. i also see you. and some of you are thinking about what you did this weekend, what the rest of your chaotic work week looks like and the herculeanoom today. i acknowledge all of this because i'm going to ask that we all set intention to be present. we're gathered here in this

magnificent room with this feeling, the national academy of sciences with the purpose to grow, to connect, to learn and take what we're due through the lens of the hazards that impact our communities. together, with the judgment-free minds to honestly challenge or confirm what we know, how we think and what weh you're met with moments are inspiration, tactics to strengthen what you do. connections to help you reach your goals and insight■m into hw your colleagues, those on the stage and throughout the room communicate your difference and viewpoints. we have to acknowledge that these viewpcoints are part of our worlds. this is your commission to get everything you need out of this summit today and more. with that, let's get started. it is my honor to introduce my boss, the administrator of the

federal emergency management agency, deanne criswell. any of you who have seen her do an interview in the press briefing room, discuss or talks one-on-one with survivors at a disaster site know she's one of the nation's top communicators. as one of the top problem solvers in the nation for president biden, cnn recently featured the administrator in the washington series, given impacts in washington d.c. with bottom-up, commune-based, and■í i'm proud to have her kick off the summit today. help me welcome the fema administrator, deanne criswell.

[applause]. >> well, good morning, great turnout. ank you very much nor that introduction. thank you for organizing such an incredible event. as i think you heard from justin, and i just want to reiterate. today's convening is truly af i it's the first time that we, as an agency, have pulled together communicationsd professionals from across the federal family. from across a variety of different sectors to discuss the importance of risk communication, crisis communication, andommunity engagement. you are going to hear from s spe day today. from professionals across a variety of fields and sectors with different

different areas of expertise. and frankly, i think, as you heard some of the staffs that justin talked about in his opening remarks, there's urgency to have these today. as the nation's leading response recovery and resiliencely agen working nonst of you here in this room rapidl escalating tempo of natur disasters and hazards across the country. i would say gone are the days of a typicalr season. we are now dealing with per tent extreme heat, drought, extreme cold. we have seen weeks ofnd tornado just in the last few weeks. just in e or so. and i have visited four

different states on four different storms and just last week, we had a tornado that touched down right up the road in maryland. wildfires, they are also now happening year round. oklahom all the way back in february and flames t year, we had a hurricane in a desert of all places. all of this to say, we are constantly communicating to a variety of stakeholders of indidu partners to try and get our messages across, messages that save lives, changeo] futures, and hep mitigate risk. disaster sites. strator, i i'm on the ground, face-to-face

with the aftermath just days after they pass. and you might ask, why do i do that? why do i spend so many hours on planes, flying across the country, visiting communities on their worst days? well, that's what i want to talk about with all of you today. i want to start with the story from one of my recent visits that i made to a small town just outside of des moines, iowa. i was walking governor kim reynolds, visiting a residential area, and speaking with survivors from one of the most devastating tornados thate area. we saw pink tank top, working to clear a debris pile that was taller than me. next to a massive hole in the ground that used to be her home. i listened as she told me her tale of survival.

i listened as she told me she had been watching the news and heard that a storm was coming. i told me that her mother had just called minutes before the tornado went through to make sure that she went into the basement to stay safe. and how heeding her mother's warning had probably saved her life. i listened as she told me that while she was sitting in that basement under nothing more than just a few blankets, something flew through a low window, hit her in the head and knocked her out and i listened as she told me when sheoke up all she could see then was blue sky above. no more house. as the administrator, a lot of my day is spent listening to others because listening matters, because listening is the foundation of

communication. i look out into this room here this morning, and i see some significant power players in the d.c. and in the communications realm. too often, i would say though, time, doing our best to make decisions, developing a bubble in our nation's mfcapital. it's not that different from the many other bubbles that exist in cities across the country, in conference rooms and other various places across america. in these bubbles, we look at data. we do the best we can to make decisions that data. but if we're operating solely from a central command center, we miss the rest of the story. we need to look into the eyes of the we need to hear their stories, see the truth on the ground and

then couple that anecdotal information with data to better inform our decision making. we can only fully grasp the impact of disasters by meeting people who live through them. these experiences, they help us make the best decisions possible to support the communities that we serve strategic communications is not one size fits all. it considers the audience, their stories, their backgrounds. it requires us to consider the listener and to do some serious listening ourselves. because only by knowing our audience, can we get our message across, and the first step is opening the lines of communication so we can get our foot in the ■door. then we need to pick the time to learn about our audiences,

understand their their concerns, so we can shape communication to meet them where they are. let mae give you just a couple of examples. when i briefed president biden, being able to sharespf all of t difference. it helps me paint a picture and put a finer point on the human impact disasters have on communities across the nation. so i know when i am communicating up, i need to come armed with stories, not just data, to help drive my point home. we also communica families to a resources, our our messaging. and we communicate down to our work force, to make sure that we are all marching forward together. to do this, requires message discipline, shared data, a

common understanding of our mission, our stories, and our goals. communications, they hep us get on the same page. they require us to bring the right people into the room to amplify and coordinate our messaging. this is how we ensure that we are operating from the same playbooks, when we need to communicate out to the communities that we're serving. where listening comes back in because the best reach these different communities, to communicate directly to meet them where they are, listen to their build our communications plan around them. let me give you another example. when america ida was bearing down on louisiana, land was predicted to impact a of v

previously we had our psa in english, spanish, and american sign language. we knew to reach that communication, we had to take thei needs, their culture into consideration, so for the first time ever, we developed a psa in vietnamese. we then distributed this video ty through media outlets in the area and aoss media channels to ensure that we could reach our audience. the result, it was our most watched video in 2021. people were anxious and hungry for the information that we were putting out there. this is what communities both need and deserve. they deserve to be listened to. they deserve to be met where they are, to have barrierelp th

more effectively. and as leaders, it is on us to do this work, to put people first and listen to what they need especially as we look to a more challenging future. let me give you another example from one of my more recent trips. i was joined by senator bosman during my visit to arkansas last month, to assess tornado damage, and i was really surprised by what he told me, that the community that we were in, had the largest population of marshalees. from the marshal islands. i don't know about any of you, but translation into maha when responding to a community in rural arkansas. this is why listening and understanding and taking the

time to find out about the communities we serve is so important, the whole community. we have to be ae to do this work. it's also why today's convening is so critical because the people in this will be tasked with figuring■f out how o solve whatever problems come their way and helping to keep these communities in mind. i want everyone in the room today to think about what those future challenges may be and how we can leverage the partners that surround you, the and the lessons that you will p i want you to ask yourselves. how do we make sure we're leading through crisis instead of being driven by them? how do we ensure that we are meeting commuti with intention, hearing their stories, and using them to paint a clearer picture of the

work that needs to be done? how do we use our resources to break down barriers of access, including language barriers so people canor help that they need? how do we find out their inform that's the news, a phone alert, social media, or like the woman i met in iowa, from other family, from their caregivers, so we can help keep them safe? how do we improve our communication tools, our strategies and our platforms moving forward? now, i know it can feel overwhelming, especially as justice clearly pointed out, you have very busy schedules and i know you're listening with intent right now, but i want to assure you that none of us are in this alone. we all have each other that we

can depend on and get support from. this is why we brought you all here today, to build networks, to expand your networks, to share stories and to help you help others. because we are so much stronger when we do it together. thank you all for taking time out of your busy schedules and being here today. i wish you the best of note it forward to partnering with you in the future, but honestly, i hope i don't have to. with that, have a great day. [applause] >> this is why we love the commissioner so much. thank you, ma'am. another priority for all of us in the room who are communicators, we know that

important part of e disaster, during disaster or after or on days like today where we're all gathered to learn, connect, and grow, is to be flexible and to remain flexible and so, we will be hearing from the white house press secretary later this morning because there's a lot going op on today in the world and we have to be flexible. and i'm excited for the presenters you're about to see, what you're going to learn, exposed to, the discussions and ideas that today those on the stage will help to ignite and with that, let's continue our program, thank you, so much. [applause] ♪♪

♪♪ ♪♪ >> people and community are at the center of our work. this first section of presentations will focus on community and credibility. please welcome the deputy spokesperson for the u.s. department of state, nathan

tick. >> good morning, everybody. it's such a pleasure to be with you today and thank you all so much for having me. it's an absolute pleasure to be speaking with you today on this incredibly important topic. my name is nathan. i have the honor for working with the department of state we inspect prosperity, and democratic values and shape and international environment in which americans can thrive. we use the tools of diplomacy to implement foreign policy that delivers results for every american and we do that by taking on the biggest challenges they face and seizing the biggest opportunities that can improve their lives and no challenge more clearly captures the two sides of this coin than the climate crisis and how we communicate at home and abroad about its attendant disasters. as risk and crisis communicators, you're operating on a global stage, in a global context as part of a global

community of practitioners. that can be sometimes hard to remember as you go about your day-to-day work, putting out fires, figuratively, maybe with this crowd sometimes figuratively. it bears repeating here, as you know, the united states does not have a monopoly on climate-driven crisis. hurricanes, wildfires, pandemics know no and they don't care about the nationalities of the communities they ravage. no one country can address the problems alone. while we deal with shared threats that cross borders, we can identify shared solutions that cross borders as well. every challenge that you all face inline with regard to publ communications and community engagements around disasters and climate change has probably been about by someone else in some other country. actually i was delighted to see there were attendants from

gauna, saudi arabia, and others, i think that cross-collaboration is exactly what we need more of. at the department of states, we work with colleagues at the u.s. agency for international development and the department of defense to■) collaborate, to fill facilitate respoeen foreig joint exercises with partners around the world that are aspe disaster response, including commat engagement. the state department's professional exchange programs bring foreign communications professionals and first responders to the united states to learn o best practices and we send american experts overseas to engag exchanges with their foreign colleagues. communications professionals with expertise in crises, ie yo seek out to collaborate internationally in win-win exchanges in experiences, best

practices and knowledge. our view at states is that every domestic crisis in the united states has international dimensions from foreign citizens, students or embassies affected to even geopolitical implications. large, catastrophic u.s. emergencies like hurricane sandy, deepwater horizon oil spill and wildfires in hawaii andffers of assistance, inquiries foreign citizens, or foreign property in the affected area or expression of sympathy for international governments for counterparts. 20 years, for example, hurricane katrina devastated the united states coast states, particularly louisiana, alabama, mississippi. thousands of miles away, qatar, a small state on the persian gulf were impacted and by the images and decided to help. they were in new orleans and

areas across the gulf with the donation around $100 million theyith americans to aid in the rebuilding efforts. this act of generosity started a relationship between expressed sentiments saying we saw what happened to the city. we're all neighborsñ6# in a sma and fragile world. 20 years later today, qatar is a major non-n.a.t.o. ally with the united states and partner with nonpolitical issues and i like to think that the partnership 20 years ago helped laid the cornerstone for that international cooperation. another example after t and tsu japan, american urban and rescue teams in fairfax counties played a leading role with japanese counterparts to find survivors. one of the japanese survivors of that earthquake, was so moved by america's efforts to help his community, that he

joined a group of japanese volunteers w travedle to new york in the aftermath of hurricane sandy and helped with the efforts there. this was more than just a gesture of thanks, a testament to the deep cnections forged in times of crisis and showing how it can ripple across the globe and bring people together in solidarity. while individual acts of kindness bridge communities, thele of the united states shapes international opinion and policy. the fact is watching how the united states responds to the climate crisis in complex emergencies. the department of state has seen over the past few years, a steadily growing presence of foreign judge journalists, reporting on news media around the world. and the continuinedia as the pr window into the united states for billions of people around w

the end result you all are ambassadors for the country. your success has a direct impact of our ability it lead on the global stage. the perception, for example, that there was a botched response to a disaster or crisis inside the united states could lead governments and peoples around the world to we' in decline or worse that our democratic open and liberal gov deliver from citizens and that benevolent are better. you don't have to take our word for it. take a look at our adversaries have put resources into propaganda and misinformation for crisis and disaster to advance their own aims. and russia's intelligence services to providing guidance to a fake news agencies focused on africa-russia relations, and the one of the major campaigns

launched was to target u.s. and western health initiatives in africa, and beginning with disinformation regarding an outbreak of a mosquito-borne viral disease. and western pharmaceutical organizations and the spread of disease in western and east africa. and we've seen them attempt to deflect from the fact that russia's further invasion of ukraine is what in fact exacerbated that crisis in the first place. if they spread this misinformation during crisis abroad. and what do they do at home. while disinformation and rumors are a problem, the foreign actors are jumping into the disinformation is for all of

us, and the department of state has resource toss counter foreign malign disinformation overseas, but every communicator need to deflect inaccuracies before it's a firestorm. and i had alike to leave you with words drawn from our experiences communicating with both domestic and born audiences about crises as wide ranging as the covid-19 pandemic, withdrawal from afghanistan, the outbreak of civil war in sudan and our response toafghanistan, morocco and new filling the vacuum is critical. others will move to fill the space. if you want to shape the narrative don w for a perfect an. preparing are keyso gti go accog

to plans. what communication does, obtain any advanced avahich are even m important for large organizations, don't create an overly detailed plan and expect to make them ready instantly. something very important especially for us as diplomates. are you ensurin that your message is reaching populations that may be typically overlooked and i think the administrator offers examples of communicating with the in th states. are you soliciting feedback within that community to test your messages and sensitive to the context of the audiences how they receive or perceive yomention? you need to be at the table as any policy or operations are being developed because the public and journalists expect you to be able to explain issues substantively and have the background. you also need to serve as an alarm bell if the policy or

operational decision is being made and it will n muster with the press. a policy idea that works, but that doesn't pass muster with the media is in fact not a good policy idea. set a rhythm and tell your■! audience what to expect in terms of messaging, even if you need to adjust a cadence, how you build missions here at the state department is to protect americans overseas and during crises, we do exactly that. we communicate frequently and often so that we can ensure that they're getting the information that they need. inconsistency in messaging, for instance, when multiple u.s. agencies aren't coordinate is a challenge for many. and utilizing at the federal level or state and local level, but everybody has the responsibilities to make sure that the mechanisms are working and that they've been tested. another point, don't hide behind legal or technical

jargon. at the state department we call it iences no what they need to take action. of course, all communicators need to engage in a wide spectrum of external stakeholders, civil society, foreign embassies, et cetera, they need to engage with cohesive messaging and engagement. as an emergency grows in scale and complexity, speaking across one of the stakeholder groups are increasingly complicated as they have interactions and absolutely essential. ultimately, of course, there's no magic formula for what we do making work effectively. as long as the fundamentalal elements in place as long as we our work, we maximum our efforts for success. and thank you for what you do to ensure leadership on the global stage. thank you very much. have a great coverage.

thanks, everyone. [applause]. >> please welcome to the stage. monica sanders, founder of the undivide project and professor at georgetown university. [applause] >> thank you. good morning and thank you so much to administrator criswell and all of our wonderful colleagues at fema for putting having me here. e my name is monica sanders and what i want to talk to you about today is the undivide project and how we communicate, incubate, and create resilience in communities that have been divested when the organizers asked me what was the title of my presentation going to be, i said, it's going to be our tagline, rebuilding, reclaiming and connecting and it's not

just a catchy freeze to go with an organization on their website, it is our equation for resilience. rebuilding, reclaiming, connecting communities, generates hope and movement. so what do we actually project? we call it to be teeup. because we tee up people for success. we look at the intersection of digital divestment and climate risk because we have marginalized communities that are facing these existential challenges at the same time. how does this work? everywhere public comments are poor, rural community has less or no access to those public commons, you'll find that those same communities have an outside risk of disasters and the knock-on effects of climate change. so, for example, in heavily red lined community you don't have good bridges, you don't have

buildings, you don't have good public infrastructure the internet is attached to tall buildings, good bridges, good public infrastructures. and researchers and scientists i work with and i mean some times of the day, need to put up sensors and other technology to measure risk. without a strong wi-fi connection, you can't m sensor network, you can't measure. communities can't access public services or resources, appropriately oronsistently to get the money they need, honestly, to mitigate against ■ yourself in an area where you don't have continuous blue sky access to public common. you find yourself facing heat like on a day like today. can't actually go online and research onready.gov or

fema.gov, it's hard to apply for resources. what do we about these cascading risks? well, in order to communicate it and resrcit, you have to be able to measure it. so we work with communities to get temporary, sometimes alternative to broadband wi-fi connections. we then help them understand the risk and work with them to decide what kind of solutions they want. once we can measure and we can design solutions start to undet resourcing looks like. and then we can start to build hope. so, let's go down this equation one piece at a t i love this origin story, and i'm grateful that our colleagues also move this ori project starn west baltimore in an area called fantown. some of you might have known it

from the television show "the wire", some of you might have known it from the freddie gray tragedy. some of you mig because of the flood work in the community. during the height of the pandemic and i a fellow researchers were asked to come to sandtown, why they couldn't get internet. and early days, trance sixing to go to school online and work online, into essential and nonessential workers. when we got there we realized there was no broadband in that part of baltimore. as i'm walking around the neighborhood, i'm looking at the steps and there are stains a lead containment facility and the lead is not contained properly, it's just sitting on the ground. then we realized that,oh, this is a low lying part of baltimore in a coastal city

that's already sinking, this is a low lying area of baltimore where i'm looking at is aure of water when it's flooded repeatedly in the neighborhood. what are we going to do about it. ongoing environmental issue and happening in one section of this one u.s. american city. here is the rebuilding part of it, right? whenever we have an event, we saye' to rebuild. a lot of times that means repairing physil infrastructure. and it's good to communicate to people the numbers of what number of people who are going to come, how much stuff are we going to bring to them, but part of rebuilding is also building back the social infrastructure of a community. reminding folks that they have needs to be respected, and so part ofing is respecting community sovereignty. and that's a special place, not because of all the tragedy

we've heard about happening there. it was an early-on incorporated community, thanks to an ambitious student of mine she realized this and when we're talking about how we're going to do wi-fi and the mechanics of the physical things we were going to do,■ some of the elders knew about it, but never had the information. so while the early risk communication wasn't about the thing, it was about who they used to be in a different narrative, a resilience of sovereignty, of the capacity that was already in the community, that could also be e basis of a partnership for rebuilding, which leads us to equation, which is reclaiming. es we talk about disaster victims, disaster survivors, always in the disaste communicate to people, but never in the context of all of

the talent and capacity and hop find and hope that we find when we enter a place. as we're earning to construct the community wi-fi, some of the most interesting groups of people came to help us. we had returning citizens who struggledowork, who had been trained for technical the were people in the communi■ty to do it. we had kids struggling to go to school because of the wi-fi issue. they're digital natives, and how long do you think it took for the kids in west baltimore to cona wi-fi and take over the maintenance and work with us ondistribution. that's another piece of communication is lisning and honoring sovereignty and seeing people and allowing them to

participate, because had we not done that, we would have looked at leader resource, spent money, snttime, brought outsiders into the community, right, to do this work, but another aspect of building resilience is who do you think all of t now, not just in terms of owning the physical infrastructure, but o has control over how it's used, how the community network. how the community collaborates on the issue of the lead factory, they've not been shy about once they got internet, about petitioning for it. the next piece of it is connecting in the same community. we started off working with■÷ mostly african-american folks. then we realized there's a huge dominican population in the community, there are a number of african migrant and lots of old polish and italian immigrants in the same community that have the same issue so as we began build

out and solve together, then■v former catholic community center offered up their rooftop to us. the dominican ladies who are undefeated, were doing hair care kits during the pandemic and delivering in person and worked with them to set up electronic store fronts so they could market their things and not put themselves at risk for covid, right, and also became some of the people who would eventually check our networks where we're measuring the air and lead quality around the lead factory. and communicating that this is yours, you can do this, you're part of your own rebuilding and reconnecting in the face of these challenges, an important part of that. so where are we now? when it comes to building bridges, those folks in baltimore are not just our

origin story, they've become mentors to other communities. right now, two of my students are headed up there because they gathered with folks we worked with in washington d.c. and southeast louisiana and came up with a concept that internet access is a human right, similar to what we heard in international, that certain members of the legislature have said, but they're contextualizing it in climate change disasters saying we're frontline communities not just from an environmental justice standpoint, but whenever there's a need. to be able to communicate, to check to rapidly give information about the status of the neighborhood is critical. so we want an internet bill of rights. one of my law students is figuring out what does this look like? again, we don't want it to be a change.org petition we do our

internet performance on, right, and then it goes off into the wind. the other thing they've done with us is we're now dxhoing an asset map around some of the root causes of divestment and matching it to the agency and jurisdiction and people in the community can pinpoint who need to reach out to for resources and government agencies can better understand thurs of some of these communities. while every community is unique, when they're taking the divestments and hopefully many of you are doing, there is some consistency, and trends, we talked about red lining, and lack of access to public mmons. we're going to asset map that, and people in baltimore mentored people in d.c., in louisiana, held up accountable to their of that, which is honoring sovereignty and listening and connecting and driven us to a place to

where now we have a network of resechthe young people, the acronym is called the drip and it stands for disaster researchers in e, which is so that like myself, i'm a native of south louisiana, are thelaces doing the research and supporting each other, so that the information you all get to communicate andn governmo communicate is enriched with a lived experience. and so, we owe all of this, this equation, the becoming of this organization, to a community that we first learned about through a narrative that was not a posive one, but has become a beacon for resilience and how together as communities of communities, to communicate and collaborate and engage in self-care. from that we get hope, we get movement, we get solutions and i think i'm at time. so thank you all for your

attention. [applause] >> and have an amazing rest of the conference. [applause] >> let's welcome angela, the executive directorpt for north america at the climate group. [applause] >> this year's conference, what can people do together today, to move the ball forward? >> the roadblocks and stop that money from being spent and stop from being invested. >> we know a number of businesses are ready to step in for the future and transition everything from their fleets to their industrial sites to the way they actually manufacture things. >> that to do this work, you have to fuse equity into these solutions. >> just announced $6 billion of billion of private sector funding, to do first ever a kind demonstrations for clean energy and clean manufacturing

technologies. >> policy and implementation have come together and what's being done, being done on the stage live in people. >> this is what's not just going to power the u.s. economy and lead to strong votes, but lead to the economy. >> we need to work with other states and countries internationally, globally. >> what i've seen today are a lot of people from the administraon, from the private sector from the nongovernmental sector combining andki transformation is happening. >> have the power and the will to change things right■ now. >> hope is not just something that feels good, it's a very effective tool that we actively deploy. fast. deploy, we need to go >> honestly, we all need each other to make these things happennd■r these collaborations are going increase our impact.

>> all right. hello, everybody. how are■ú a doing? so i like starting with that video because to me, we're time breaking this down. so fun, yeah, collaboration, we're going to get this done, this is amazing. how do you actually get there? what are we doing? and we arrive at a really particular moment for climate, right? climate is impacting every community today. the time for action is absolutely now and we, as an organization, have arrivedytdo, we have to sort of look under the lens of immediacy. if you look at our website, our mission to drive climate action fast. our goal is net zero carbon emissions with 2050 with greater prosperity for all. and we focus on systems that have the highest emissions and focus on our networks, including governments and businesses that have the

greatest opportunity to d and h avoid just sort of talking çá g something done? so our power as conveners, and this is what i'll spend a little time about talking about today, bringing the right people together at the right time. two major events, u.s. climate action summit which you saw her and climate week new york city every year with the u.n. we bring in influential people across climate who are interested in talking about climates from business, cal collaboration is it's pretty simple. people.out engaging the it's about bringing them together at the right time.

congress reflecting with the community and creating a space. let's do a bit of a climate time machine reline. the paris accord. we believe climate change was the message. something needed to be done. it was great but then what.earsn acknowledgment that we are not ther yet. we are not moving fast enough. so, wen this transitional moment. we know what we need we have a series of tools and solutions available at the prive sector. we really can't convening sake any more.

discussions are not enough. we are out of time. so, how do we get access, roll-up our sleeves and get messy. what i will say in my experience we are in the messy middle. no magic wand. need to rapidly scaleup. this is where all of you are apart o that solution today. so, what do i talk about when i talk about radical collaboration. first, don't be afraid to fail or leave. a wonderful example to see all of this in one place. it took commitment to make this happen. the real failure is not to do

anything. identify your stakeholders. every single one of you and us and people you convene have something to give. they have resources and intel. they have money, power, and influence. you as the convener, it's your job to get that out of them. who needs to be at the table? bring the right people together they have the ability to solve problems and change policy at that moment right then. you as theo their problems. identify the solutions coming up. many are in existence. commit and hold people to a commitment to move forward. ultimately, what i found, it's simple barriers the way.

am i able to push themhere. am i comfortable with the messinú0ess of uncertainty. it's not the issue i thought i'd bring up. in the middle of a trucking issue. they are impacted single day. pollutions and it's caused by hours on the border. the trucks contribute significant amount of greenhouse gas and local social justice community issues. it's also a technology and innovation issue. not one can fix this. if you add canada 3 countries. to tackle.blem that no o

so, what we thought about is why not bring it altogether. last week, climate week in september. we hosted our first ever close door round table. everyone walked in, this is all of the people thatmove this. we won't solve it today and haven't solved it.h a tough conversation. how together, ideas and commitments followed. that's real progress in realtime. it's not done. we are absolutely in the middle and we are makinggress. the truth is, especially in climate, we are in completely unchartered territory and everyone is needed and can. theolutions are here.

the beginning the failure is not do to anying oratory. or try. look at what you can do with proguess. have a tough conversation with your stakeholders and get them to commit to action and growth. they are accountable for action. absolutely crucial we work together to innovate. as indid i havial. incredible convenient■y todaypd. you never say hi to somebody you

don't know. be open, be vulnerable. what do you need from someone else in the room here today. what are you struggling with that someone can help you solve. if you don't have an answer you have someone that you can talk that through. make a plan to meet five new collaborators today. you can do it. commit to following up with two of them. i think you can do it and that's some incredible radical collaboratioat starts right here in the room today. thank you so much.■5 [ applause ] >> setting the stage for our panel dr.lorie moore moral.

>> good morning. congratulations. community engagement i instrumental to crisis. the key is that engagement, es establishing a relationship isñj much more. at fema and the fire administration, community engagement is part of what we do and who we are. our mission, c authorities require us to build relationships that develop and straighten our partnerships and collaborate with stakeholders. at all levels within each component and every facility we work with the communities everyday deliver programs,

straighten communities, and ultimately, build resilience. all of the work hingeless on successful community engagement. they are big cities and small neighborhoods. made up of diverse groups. they are cultureld. they involve a typical partnerships and mobilize resources during crisis. as communicators, responders, and emergency managers, we must understand the cultural dynamics of specific groups to build relationships, identify ways to effectivelyrate and build respect and trust early to be effective during a time of

crisis. uniting people where they are and involving them in achieving a solution. one of the key roles we play at the u.s. fire administration is identifying those trusted voices within each community and lean on them to navigate the ■w challenges. we rely on community based organizes. nonprofits and cultural groups. advocates and health entities. they are powerful voices and amplify our messages and they know their communities best. earlier this year along with the office of internal we embarked on a fire stop tour.h local fire departments to carry fire s messages.

we met with leaders an listened to the stories that contributed to fire the winter. during those time we were able to infiltrate local social media with fire safety messages. our local fire departments have a level of credibility in their community that surpass that. that's why i'm happy john will be presenting this afternoon. this is how we can better understand our community we are trying to serve. to be effective, we must be clear about our& purpose. be knowledgeable about our communities histories and values. social networks and it's

political and power structures. another factor we must realize is crisis communicators is that the competition for attention is vast. the world is busy, communities are busy. people are busy. communities and people■+■ñ as f, the feeling of it won't happen to me will resolve. that can lead to les awareness of hazards. practices become the norm and false sense of security sets in and limited motivation to reduce

risk and prevent incidents listen. at last, we must forge ahead. ongoing commitment is to engage. active listening and learning. including cultural awareness anu sensitivity. humility and strong network of community partners to lay the groundwork of the successful collaboration in the time of crisis. engaging with openness and inclusivety to offer resources of assess answer and more accessible. reliable and reflective of the communities we serve. i'd like to introduce a groupmgf people extremely effective at community engagement. summer silva the advisor.ted by

in includes marcus coleman for d partnerships. also maracela rodriguez. please welcome them to the stage. summer, i'll turn it over to you. [ applause ] gratings and thank you so much being ready for discussion on community en engagement.

for the last 10 months i have been privileged to assist in navigating discharging it's mission in a cultureally competent way in my home state grandmother was raised in maui. family of lane makers. before i left on this trip from hawaii my mother insisted i wear one of the lays she made. it's a lay made of 1,000 paper thin flowers. these bushes are not that prolific any more. it takes a few days to gather enough flowers to

i get self conscious wearing them outside my home state. i never know if people will appreciate it's raredy or what it means to my cultural inheritance and how much love goes into it. so, this morning, i was debating. she's knot here. she wouldn't know. i put it on because i thought this is the perfect audience and discussion toe bring forth something as authentic as this lay. we are about embark on a conversation of community engagementment. it's understanding. deep understanding a readiness to meet communities where they

are with the mixture o anxieties ande. it's a readiness to do something different. one of the deadliest wildfires hit our home. 101 fatalities. 2,000 structurestroyed. 13,000 people displaced. in the first few days, weeks, months following the disaster. people are so overwhelmed with grief and trama, they weren't ready to let federal resources in. we knew theyould be a solution. we could do it in significant volume and exspeedance. they self protected. they preferred jet skisndkayaks.

went to costco and did resilience hubs and relied on the resources first. it's instructive of what it means to build trust and understanding of community beforee lend all of our best efforts and intentions into providing them solutions. 100 months in. it's a remarkable testament to in. we intergraded cultural navigators as. all three speakers should share their achievement stories so we can start this conversation with inspired and thoughtful discussions around where we have seen successes, and why the possibilities and conversation is so important.

i'll begin witharasala. s >> thank you for being here. i'm happy the conference is happening. it doesn't always happen. i'd like to give a shout out to everybody that worked on this. i think it's rare andt. thank you for everyone who had a part in putting this together. i wanted to, i think, weo this? oops! how do i go back. there we go. >> they shouldn't give me this. bare with me. it was hard to pick one. i wanted to highlight the work happening in the state of california. california is the most diverse state. different languages and

culture. the size is enormous. we have to be really thoughtful and intentional about how we do community engagement. an achievement i wanted to highlight the anchors a lot of the work is the establishment of the office of partnership. i spelled spearhead the establishment. it's been going for two years. the reason why this is something i wanted to highlight it is a reflection of the work we do in california. we formize the partnership with community based organizes. a trusted messager network. it's human centered and data and community informed. it's equity centered. just wanted to highlight how we

do the work. one i part of the values, meeting people where they are and the language they speak and through messengers. i wanted to do a bit of show and tell of how we meet people where they are. you create surround sound and be where people are. we are reaching people that are disconnected and undersevered. it'smunity based oregons. going to where they work and commute. anywhere and everywhere we can touch folks. communication and community engagement help with a larger. assuring the information is accessible.

this is community informed. my parents were immigrant farm workers and didn't speak english. i call my parents and ask if this makes sense. in here you see collateral, inlanguage. you see information thatóa anotr great partner delivering information in language showing

people here, you know we have workers meeting people where they are. content creators. there are a lot -- the diversity it's meeting people where they are. folks are getting information through social media. how do we make them connected. connecting a social influencer. delevering information. a years of covid-19 oh, i think i went too far. i'll stop there and pass it on. that's my cue happy tuesday

-- >> today's monday. >> it's only monday y'all. happy monday. i'm dr.martin. in addition to being the ceo, i'm the executive director of a nonprofit called next leadership did development. hang on tight, i'm going fast and apologize in advance. if i can work the clicker. and foremost, i was the chief officer for the city of boston. the first chief officer and we were were the first to have a strategy that centered racial and social justice. not just a preamble but intergraded into every initiative within the strategy. we were able to accomplishment that because we engage over 11,000 bostonians with a small

budget. we had 100 community based members that were apart of the not only did they tell us what to do and how to do it. they partnered to make sure we were able to implement the process well and they partnered with us on the initiative that came out of that strategy. that's example number one. in my role as executive director, excuse me, reframe. as the ceo we partnered with the collaborative and consulting firm arib to create a regional climate action strike that. that combined a■m social vulnerability assessment with a critical infrastructure

assessment. the way we accomplished that and by the that, i mean the strategy being completed, the plan. also the process to have such a. that was with partnerships and community engagements. they dedicated■> one-third of te budget to subcontract it with community based organizes on the ground who then■z partnered with us. we got other resources to fill those gaps in within communities we have the capacity to actively engage in the process. as a result of that, we had 450 completed surveys by economically and socially diverse communities. they engaged with community

based organizes on the ground that they have and trusted. they were guided throughout the process. finally, over 70 private infrastructure managers participated in the process thro exercise. happen that's the lower mysc regional climate effective. executive director. we convene the national coalition of black lead oregons. there are several members in the room with usoday. if you could race your hand.

the first example is with our shortly after the black. event with a wonderful human being marcus. called dr.coleman in our circle. after the round table, we immediately jumped into action through the emergency operation center one of the founding members represented by the amazing worked very closely with us and still working community based organizes. ry port the recovery process. we convened of the organizes and those we worked

with. able to help them build relationships with each other and bring in the center for philanthropy. meet the organizes and people on the ground that are part of the ecosystem. example, also wearing the same hat of the black resilience network, we were connected with the historic black community in lincoln heights. what we see on the screen is the devastation from the 2022 fire that leveled the entire community. this is one year later that's the rebuilding that happene to that point. we partnered witxñh the commuten several ways.

we bring in clinical mental health services as requested. they found someone that could help them telehealth a services. we coordinated on the come memmive event after the one year anniversary. with the support of dr.coleman's office and working with brandy in the front row here. we were able to support their event. dr.coleman helped. we helped with fliers to social media stuff. our logo is nowhere on the flier, intentionally. we are here to be of service to the community. we worked on establishing their

own organize. they have the black hawk foundation that's very precious to them of people from the community. the black hawk a webpage. working with■p someone setting p donation links. more to come later in the conversation as we transition over to the wonderful director marcus. >> happy monday, everybody. i thought about the great accomplishment. i thought about a lot of different things you will help me accomplish the greatest thing i can do today. if you are able can stand. everybody is getting a stretch in. ifaise your hands like this. go like this. greatest

accomplishment is shaking hands with everybody at the national risk crisis communications conference. i'm marcus o coleman. i work with neighborhood partnerships i am honored to serve, of course, president bidean harris. department of home hand security and chris well. the add ming strait tor has said about, not just our office but the time it was fema. this is a storery of a dear friend of mine jacki paterson planted seeds about evolving our roles to focus on this is a

collaboration where another■ person, ashley pinned an article that was entitled stop calling us resilient. that you see were suppering disaster after disaster to call resilient ashley pinned the article. she invited me down and connected me with robert taylor. this was with the concernedhe p. we are at a church in louisiana. shortly after hurricane ida. if you know that area.

it's known to some as cancer ally. for the conversation prospective is how do we address the issues compounding■1 it's made worst because of the disasters that occurred. the second other end of the spectrum. we can listen, learn, and we are on a shared journey to make sure we are thoughtful about our role to address how we engage to not only help people understand their risk but take action what you see is a visualh partners and community based rtners i'll say the thr

things i want to leave you with as we think about communityenga. one will be awkward. someone will have to move first. we must find unique opportunities to do things at once. the third piece, i'm looking forward to talking about, noted in both examples, it takes■" the government having a posture to listen and act alongside communities. we also must finds ways to iterate how we are engaged. >> i'll talk about community engagement thought of in terms of outreach, it's run directional or transactional kind of communication with feedback in a well-intentioned engagement invites broader

participation we discussed partnerships and listening in a thoughtful way a allowing them to form decision making. why is this difference so important? how does an organize accustom to the outreach model transition to be more engaged. >> sure it's great themes. active listening and partnerships. spoke those are two key things. engagement, i think for me, building relationships. that'se state. whoever you belong to. buildingm relationships with oregons. the partner you are working

with. at the same time, they are able to build relationships with community. they are all interconnected. it shouldn't be transactional. i give you funding and do this. it's interconnected. we have to recognize they are embedded and makeso incredibly valuable. we are all room because we recognize the government isn't the trusted messenger and it's vital in being abl to breakthrough with communities. recognizing that means we need to listen and create spaces where that needs to happen. community understands. these partners are embedded. they understand them. at t they are knocking on

doors and making phone calls. it's a continuum of engagement.r daughter. they connect with a number of resources. not just i'm here to do this one job. they know the fancifullies and communities. they understand the barriers and challenges. again, from communities. that's why i wanted to offer the community of partnerships. there is an incredible partnership with community■c organizes through our labor work force and development agency. we recognize it's a relationship

and not a checking the box sort of thing. it will resonate. going back to how does this information work for particular populations. in some cases, you know, it's going to be through a trusted messen plane language you have to understand the complexities. the examples we shared before resonate. when we did our work around covid-19 we had partners connected to vaccine clinics. they saw a familiar and trusted.

during the pandemic our communityas able to figure out how to adapt to what we are going through and meet people where they are and go to grocery stores where there was still foot traffic. i mentioned just because you have to engage with these partners because they understand community and how they will reach community in a way that will resonate. i think we can't emphasis enough the fact they are trusted messengers and bring a trusted voice to the table. i started working with the first lady maria schriver. it was focused on the earning capacity. we would bring in other programs. we sett with a community based

oregon. they brought others to the table and create public/private partnerships around them. to be effective and connecting and community. we have to view this as a relationship. not necessarily as a check the box. it's a sort of assignment. >> you know, she brought up up the value and how do we go about identifying the messengers in the community. how do you maintain that trust with the messengers overtime. how do you insert cocreating the messaging once the trusted relationships are established. i'll help the people in the room first.

if you can raise your hand if as a trusted messenger.alle we have a quarter of the room. i know people are faith leaders and communed leaders. one thing that's true when i meet i get three questions. one, when they look at any oregon are there working with the communities they are trying to serve. you have done a great job to bring that reflection to just say, look, we get it. it's hardnd a lot we have to do. this makes a huge difference to connect with people because you can serve as a trusted voice as well. the second, insuring are clear about what we can and want to do.

we are on the heroes journey where we want to put-on the cape. we can't do it. when we talk about community engagement and sustaining. it goes back to what dr.martin was talking about. the economic leg up through an outside organize or fillen topic oregon. we are hiring in the communications space. to just reflect the communities and provide sustaining opportunities for people maybe you can work for a nonprofit. they can't be relied on from one particular sid b all sides.

>> that's excellent look at our next question around being a trusted messengercommunities lod messengers that seek to serve or help them. how do you navigate the steps and role if they identified you. how do you remain accountable to the community the institution they rely on. it's a good faith partn relatiot event on challenge. you can illuminate on what it's

like to be ask to pick up that role. >> thank you, for full disclosure to everyone. i don't work for the government any more. in multiple roles. whether it's the society or leadership development. there is a network that are constantly interfacing with institution and on the other side of that, having formally been rip senting institutions and communities. that's the lens that i share what i'll share. number one, it's not about you. you are representing a institution that has a long history you may or may not understand the full context of. when you walk into a community space you bring all of that into

the room. doesn't matr what your identity is. how wonderful of a person you are. you are bringing all of that with you. with that, don't take it person nal people don't just say. ere and fall to their needs$2 the community s not responsible. they are there to support community members. it might not always be wrapped in a beautiful bow. it will with. community members are under deas lived trama■a them if they

don't interact in a way you would prefer. the other part is that how you chose those trusted members matters. in most instances there is never one person that represents every member of a community. if you fall into that trap you are propetating the highlander syndrome. i watched movie when it came out. the tag line is there can only be one. we fall in the trap of picking the one oregon to be the partner this is to the other communities

doing work in that community as. always chose multiple pathways if you fall into the trap, keep your ear to the ground about who the oregons are. connect w■h them. make sure you are honest to marcus coleman's point. don't make promises you can't keep. finally, what i is the other imt reason why we need to be careful trusted messengers. b seone is a member of a community doesn't mean they have that communities best interest at heart. it's very important we have a diversity of mem beg your pardons from a community so you

don't fall into the trap of additionally causing har■l while trying to do right by a community. >> thank you so much. i wish we had more time. i don't want to stop. >> we have lunch. empower this audience with next steps. >> take a minute, minute and half to provide some strathcegyr the low hanging fruit that will make a world of difference if approached in a thoughtful and respectful way.leading with peo, empathy and humility.■ i hope it doesn't stop here.

i hope there are ongoing ways to stay connected. this is an incredible network. lesson learn we can agree on. somebody else will know something we don't know. one of the things, you know, the team doing outreach around covid-19 is how to apply best practices to address the information. there is a series that ■íhappened. that was easy to do. something that came together we were really grateful to share information and also macon nexts with other space. i think, even locally in california part of what we dos

try to create content that's something anyone can left up whether it's, you know, a different oregon or state. sharing resources are helpful to share and do that. so, i'd hope that's a really great thing. i think taking bits and pieces of what everyone will hear. it's community and faith based. it will meet the needs of the community. we talk about communities that are under severed hardest to reach. really being creative with your

trusted messenger network is important. if you■v have the opportunity hw to create that surround sound if you have resources whether it's earned or paid giving cover to your partners on the ground. i have so many community partners. it's great when we knock on the door. it's seen on social. i think that's an takeaway to insure your network is diverse and find ways to build the surround sound. >> we are about to get kicked off in 1 >> you will pick up on one of them. >> i'll stop. >> i'll jump in. my last comments are going to sound strange because you won't

know the context. always listen to honorary mayor tonya from independence heights of houston, texas. she's showing community mem beg your pardons that hold folks accountable to do the right thing and show up as their best selves and challenges us to be better and do better. she's been sick and recently was cleared to be with us here today. i wanted to honor tonya from independent heights houston, texas. thank you f all you have done. >> i have 30 seconds lt. your p.

i'm got you doing a bunch of stuff today. find your five, put them in your phone. county emergency managers from ramsey county. we have people leading efforts nationally in places like the island of puerto rico. we have business leaders here. find your five and put them in the phone. continue to stay connected with us. >> i'm putting these here. thank you for joining us. [ applause ]■ >> please welcome micheal s. george the associate administrator forema office

and continuity programs. >> the continuity guy gets to follow. i know you are sited. i get inspired listening to intentional dialog from community and thought leaders in their space i saw myself getting caught up in their comments and prospective. i appreciate it. i could listen to that for the rest of the morning. good morning, how are been good thus far. i appreciate the opportunity to i amex sited to welcome you to the nationalon of the

risk in crisis. communicators and community engagement summit. time to attend the event. being here not only showso the w we engage, listen, and communicate, but also to the safety of our communities.is isy and the hazards that are ergo growing. we are joined by parers at the fed rat, state, tribal nations that have a variety of insightdd

range we saw only but including professionals in broadcasting, psychology, communication. policy, and communication. faith leaders and more. all of us your seasoned emergency manager and communicate error new to your field. they each a role to play in communication with the public. this event is a rare opportunity to collaborate and hear from our colleagues and learn in a communication space. this wouldn't be possible without the leadership and hard work. i specifically would like to thank administrator for her leadership and laboring support.

the crisis and communication space. community engagement and assessable education on all hazards. the office of external affairs for their■+ excellence. so, before i took some thoughts foronsideration, i'd like to highlight this. one of the tools mentioned earlier, the public alert a warning system. today, the national public warning system that provides■ extended emergency alerts and warnings to 90% the public. the program connected to 20,000 broadcasters. 65 wireless and 100 different internet connected applications and devices. our partnership with the

national ocean antic administration noaa allows us to access 1,000 weather transmitters. today 40,000 alerts are st through i pause through the network of 1800 alerting authorities. this injury cludes amber alerts through the wireless alert system. lead to theory coughry of 180 children. we have collaborated with several technology providers to collaborate with digital photo displays. smart refrigerators. lottery key i don't say be and warning sirens.e in partnership we developed the message design dashboard. this is grounded in risk mmunication behaval science

and easy to implement. we have also updated trainings developing new alerts and building software certification and training certification programs that will increase the quality and timelessness of alerts throughout the country. these developments were made possible through the insights and partnerships of local alerting authorities, media, technology, and industry leaders, academics and many en government. government.

short emergency messages disseminated and reach the latest oculus. we have many goals for the program including promoting better management and expansion6 the warning system and learning coverage. we continue trainings for learning and empower them in the most timely alert in one area we are especially excited so what is the matter?

not just highlight the program which the continuity based, i want to eventually take the full spectrum and take into account in a timely plan for, communicate, mitigate is looking for this. it is essential to change the comes the last communications you the.

all hazards framework from the water main break on a national scale and we are at inflection as you have heard emerging threats become to know warning and fast-moving dynamics. he can be domestic and violentw+ extremist. we as a country crisis facing us china, huge risk,or. these can be genetic alone were in social will so how are we

coordinating now what are we going to say when minutes matter? threat is slow-moving since as they are with hurricanes we have the luxury of time and rush out messaging and evacuation warnings position warnings. now take away the p element of time. we seen what happens wnwildfire. when false alerts go out. when moments are lost low and poor planning evening interest in managing or confusion or contract was flat because of lack of understanding or

appreciation of intended audience, many of the same challenges not the element of communicating product information operations in the environment were traditional needs the modes of mitigating our greatest so when we say hazards, we do mean inclusive extreme events, domestic man-made, how are we going? will continue to search for new ways to bring communities together and optimize alerts and notifications and what is delivered to the public. the most coked way to learn out and hear about your unique perspectives and. i look forward to the rest of

today will now hear more about developing content from different challenges for first, welcome to the stage, outer the trade work product. >> hello, everyone. thank you. i want to thank you for improvinthe funding for this special shout out to justin, i know how hard it is to get this together so thank you. it's nice to talk you all because you understand what went

into this but a lot of people don't. you understand how important this and will galvanize millions to participate in this action we will need so i am the owner and founder and we are a production company but essentially underpins our work,t there are also people look through their practice showing ways that are bewildering and hilarious but it reminds us we are ... participate so that is important because in times like

this we need those people to be the decision-makers have a clear vision for the future. i think it's not working yet) literally people to the future will on this. a single all sorts of crisis when they are trying to get reproductive act in children and the welfare system and get their wages past and these are not organizations that have a long history being creative but they understand like a lot of you do in ways these traditional modes we are used to or not. when we are facing this tim i'm going to start with a familiar example i hope

and when you know. my 90s babies so whether you believe it or not, millions to think about so how do we get people to pay attention? al gore on this is a very visual and engaging way these crises. already on the same page create these communities and allows this around places, an example of a project, this is an art son

installation or surveilling the neighborhood understand the community is abo and for artists in the area so it is critical for this connection. this is a 70000 square-foot near front of the freeway to commemorate the farrsar and all sorts of peopleut it was dark and we wanted to create a space for more is possible so our relay operator and so many compelling is that are happening before. she wanted people to get cited about tender politics she had

this question on one block in brooklyn so she invited these conversations so not only was it a way to get people to know the organizations, it lays the groundwork around other issues at the time so does the potential communities to come together in a way to make traditional methods mark engaging and relevant. it's a project called in plain sight in a way to get people to understand across the natio>0n that we don't even see to do messages that allow people understand what is happening to them a guarding to understand

we see you so something. >> thank you, this was very, very meaningful and impactful. typically not so engaged so they partner create was culturally competent would get them to participate as they were so standoffish from before. a lot of you are on the front lines and you understand what it means. we are looking at you o instagram and it's really hard

to show what iteans■o■]yi >> this is the way you can understand exactly. we're talking about hidden history and it's something that is readable. from those communities, i became a visual the travel around the■e

nation and in front of the capital and visual lengthening the experiences the conversation. so again it's an incredible role yo agreement and put them in front throughout. new what was happening his tangible. it gets you in mostly in ways that they over blanche is a time so can understand the new york times when you see they can't find

clean water. during these communications that make the human cost of these crises something i think is very effective. communications, we can make creative solutions to the problems themselves. they literally see it as part landscape and not only as a

gesture, it's very small scale when addressing it. kelly dumped waste in the transd they are allowed to and it takes it out of the community and abroad. people most impacted facing the ns of these, they're the ones in charge as we tackle humongous problems so it's a lot of work to do and the stakes are high and people are motivated we need to reach them where they are. i look forward to working with all of you.

thank you. [applause] >> help me welcome to the stage, white house director of digital st [applause] >> hi, everyone? thank you for having me. i want to give you few examples from things we've done in the white house, it might be outside of what their expectations are for new ways how it might apply challenges. the primary thing i want to

bring a process the goal for our team has been digital ways i have here a floor plan on what it looks like and i show it because one of the single largest on the upper right part pertains to the press, broadcast and journalism and white house press are press secretary close you all today. journals have developed but also

quite literally the way we approach and work with traditional television and others very familiar to you, real almost and promote their broadcast see how it plays hopefully in a positive light and how to amplify the state of the union as well as how we got out service them we really put out our own we built an entire

brand we build a brand the creative director for the white house around with the visual seems to be something we can carry to help. great had for people not familiar with what the state of the union is they follow the president does.>> your communication needs and may not be something we assume in the same way we think about

people that might be familiar with them. >> some of you know about the speech. >> i will play the whole thing left mark. advice about how they handle their time in the idea in one of these television shows he jokes about how and with first but our goal is to take a step back all

about administration focus on the mechanism of what happened at the capital makati billing). best of them with at the end of the video and famously played the president. really inspiratid great guy. but the state of the union and television broadcast partners shared it, he did it as well.

the first one is from the white house website support of challenge has been, hold make the person or make the choice to make this lifestream as opposed to any other number of places? we created an interactive features for you can see in the bottom of the screen three different buttons depressed, thumbs up prophetic type of thing you allow people to do that and if you watch in real br others., "for our side they came from a good amount in the political

world onhe extreme itself. they reflect the volume of number of engagement throughout. we lifestream the entire remarks for the first time a pare think is the only social and the huge way we get out theo meet instagrame at, otherwise contorted feature of conciliar and we saw in my typically is our a number of them in the

industry and the place it is the most so some of these big national brands at the end of the runway of the fashion show and lifestream there show. so he noticed a track hundreds of thousands so he wanted to do the same thing. a few other pieces the state of the union. the guilty are the white house ■uconcerted effort around digitl so you want to be in the know, influencers is not exactly the t

ings with the digital creator community, some which were brand-new this year. the first one was we brought a number of political greeters to the white house so they heard in the white house the idea is to get them in advance in this response but as you all know it is best set up for when it's needed. our reach when needed so it is these digital creators but have enormous reach, some more than

traditional news and publishers on the farm and arch information sharing accounts and something to be news but not to and so many people follow them. so we have them at the white house. the thing we did was invited to a number of people with the record conversation and it was a round table with digital creators help them feel in■ the

dark about the last thing is we hosted 70 or so, upwar of 70 million. it is leading up to the balcony thank them for helping the message and it got about people with a wide scale of reach but also topics when they built one-to-one relationship with the audience.wí

i'll close with this, we put th out in the hours directly after the provide something interestind different from what otherwise might be more c. make it more jesting. >> when you get to be my age, some things are better than ever. i know the american story. again and again closer to battle between those who want to make move america to the future. embracing freedom and democracy and core values respect everyone give everyone a fair shot.

>> hopefully this was even if you take the basic■v asset, thee might be a press conferenc infoo prepare for think about ways where it is relatively simple edits■ teleprompter it might initially stand out all think so thank you all for your time and appreciate it. thank you. [applause] >> please welcome kennedy. [applause]

[inaudible] i am a proud citizen of oklahoma on amazed my nations reservation starting at the first e be met national tribal affairs, i am so excited to be. [applause] the tornado was tonight and house, my tribe was the only show up. when a fire was racing across the firm, the fire department showed up. i called for help years ago in this conference they respond in

the country. so important about this communication today. i'm going t a couple of you but i alws feeling of my audience. here is ever worked with the tribal natio before? perfect. so all of you have your entire life so an affirmative word from the language security you been working in your field, you been doing work in some way, shape or form that has an impact on tribal nations across the

country one of the present i want to highlight a couple of photos look lower 48574 in alaska, there are over 200 and even more in the data center but i want to give you the context because often times people feel there's not tribal members, it took all the land together you have a state that is in montana and it comes with a lot of

complications. obscenity for religions and trust responsibility but no less with your time and communication. the budget report additionally context and they have been underfunded and homeland security. it is broke downhat every single day is about a little over $100 in the country. so we learned quickly that because there is historic underfunding, a lot of tribes

didn't have emergency management everybody tried to call the manager. other jobs i wanted to give you but unless they had a good economy and invest they will not have just one job. how about your fellow colleagues. you overcome? versus learning about the tribal nation you want their own

perspective and some things they cannot say they can't talk about a disaster com■ing there way. the way we work with those tribal nat they can tal it is a way to work with these and figure out to get this out. as for your specific message, is there a travel manager?

figuring out who is the best communicator. and a lot of tribal governments for everybody. they have so many people coming in, not just native americans but also not just alabama but states across the u.s. and walking here to get your covid shot but i trust the truck is not just communicating with this information but communicating with tribal nations to get information on community you may never have been able to talk to before but they trust.

former governor in the middle is ryan britney. and it is very different so the best way of communication was word-of-mouth. and they are easier but sometimes the word-of-mouth in the tribal communities. i plan on the importance of cell phone and text trees disasters and becoming more and more available but ensure you have

the numbers to get the information out.■/■1 the had a lot with the radio stations, or date anything in native-language, check with the tribal■9 nation before you put t out. very different than mississippi, they are just different. work with tribal nations need to translate into a native-language. in a people probably say they don't get their information from facebook, everybody is on facebook. i was following my own emergency management last night. medicaid across the country especially in crisis.

lastly all of it comes back there is not just one. you learn about individual tribes from the community and ask appropriate thi26ngs to say. and literally say this meaningtd

foremost spending so much time on this. learn about the tribal nations and a couple nations are not just areas back out but they are resilient and change so many lives during the pandemic when they had little to no money. just remember, you came in today, you have been speaking that's not entirely like in some

way, shape or form your work and communication is something impact in some way just like when you walk in today. thank you so much for being he■ >> please welcome to the stage, the ark of northern virginia. [applause] >> i am so excited to be here and i can immediately turn reset it the with y'all today. been working with people with developmental disabilities my

whole life. we are anywhere and everywhere mcdonald's adjuster mark, diagnosis but if you want the presentations alike agreed thousands and thousands will there are thousands in our community and chronicle every layer community angiography. they want to talk■b aut that. we all know the understanding of our community is complex, really layered the intersectional. if you have a development of disability, we expected to continue forever in significant impacts on various areas of her life. development of disabilities on the scroll but there are all these other layers from people are more likely to have

communication needs and more likely to be people of color, impoverished. we are getting a lot of numbers of people traditionally enfranchised in different situations. i want to talk a little bit today people i know personally but development of disabilities into the challenges they have had navigating the world. the press is clear, there works with me in my office but the nb of officers, i hope you would expect the ark and 88 client state. accessible parking so when we hired there, we expected no issues. clear as you can see the old

mechanical wheelchair. she has been her entire life like a lot of people in wheelchairs, everything their needs for the is on the back of her wheelchair and she carries it with her at all times. the result is that of the rework also policy the realtor sometimes coming into the office she can't reach to do the motion activated door and you can call one of the other way is a real jerk bumped into the wall is technically compliant. it happened so easily. people develop mental disabilities are visual learners if you talk about the places where people can go to get information.

i think of you to help someone with a physical disability in the space. and it's accessible and is more than one entity is the parking space if you keep all your vanity but not unload, it's not. work out cap the experience you make sure there are places to charge the devices it's a huge big deal for us.

the nextk person, then is autistic, self identifies that way mitigates with letters, you can see him working with his mom care. it's exactly what it sounds like. on his chart from of the letters a through z and c■r049 uses the letters to communicate have amazing patients, and for we can all talk about how much time if we had to spell out letter by letter tingling every single day and how frustrating it would be two thirds of the way through the work says this? and you have to start all over again and give a little time and space that is unreliable so he can hear you and can communicate back with you but sometimes the.

[background noises] are always a great way to engage when trying to share and i don't mean typing so we are t emergency, it is the importance of pictures and stoes but also making sure when we go out automatically read. urls in their somebody with a disability to write down, is it an bite-size chunks we can understand and appreciate? or are more likely to a bunch of real questions back, is there a way for somebody to work and asked those

will willing to get patients and time and space? this is technology sometimes, to. the next lesson this charlie and i don't know if you can tell, his mom often says this is the least of his issues. charlie was given a diagnosis i've ever met and that's really saying something is had a lot thousand : promote, he threw a g-tube and neural tumors that grow in his stomach. charlie credited high school and is a force of nature but when you talk about someone so immune optimized, absolutely going to

need a vaccine can thanks, who is the expert to answer the note vaccines have been td people? who is the person who's going to walk through and look at your list of■2■g years, i will look t your list of unusual medications and make sure you're going to be safe. i will walk through it with you and listen to you and for him and his family, gladys so important. charlie raised tens of thousands his backpack would you see him wearing here and i can tell you mark charlie's family will not be evacuating anywhere unless they know they are refrigerators and somy will help them order medications and get medical supplies charlie needs is less risk in his home in the midst of a disaster than leaving

without the medications keep them alive though are so important to him. his uncle is genius spends hours of day navigating little layers of programs as he has the supplies and it is a full-time job.ere will be a way to take things with him on. the medical supplies charlie's family has filed for bankruptcy trying to cross cover the cost of medical they need to have it communicated that we are to help you if you ate shipping address and understand these things will be impactful to him and wanted

to mention connor with his mom. a lot of the, when i talk about layers of laxity and alerts■9, maybe we need to be reminded more than one set of changes, reminded and was in spanish they are related layers of people, for communicating with commerce partners want to thank you for everything you do in the disability community, i appreciate your time today. [applause] >> please welcome senior vice president and group director.

[applause] >> thank you. had the privilege of overseeing our partnership on the credit campaign want to thank justin for the support and artwork today and poied a grounding with the money campaign. i will leave you with best practices for pain is built on the fact that 50% of americans say preparation for disasters important for them but only 19% prepared an emergency and we know this barrier becomes even worse when you look at audiences based on audio groups impacts we need to make sure we have

communications. our campaign goal is to empower people emergent and we do that by showing tangible steps you can take to prepare and everyone has a role to play. our strategy reports. we want to reframe attitudes around preparedness as something relevant and we don't want to waiting until the last minute. we need the understanding of med steps go beyond need to understand something cost money. there are many steps to take. begrudge people to access resources. gaamily and community preparation can take all of our

strategy the layer to motivate action. we do this by going that agency will are competent in three different areas. hispanic, black a a the older adult groups, a black-owned agency on the black audience having currently working on our asian audience effort. our latino audience was launched october 2021 and is complete in english and spanish. latinos, wed and recognize the importance of

emergency membranous but they don't feel like they have enough information to prioritize that we heard, i doubt it will ever happen to me. i know it's wrong but sometimes i'd rather not think about, he stresses me out. we love to enjoy life, we don't worry about tomorrow. usually late for the news tell me what we need to do and would love to enjoy life so we don't worry about tomorrow, these are things we heard and export strategy which have the insights to prepare ahead disaster for everyone you love. the same way you plan each detail for special moments in your life, start planningo protect you and your loved ones from disaster because protecting your family is the best you can have.

so let's walk on. ♪♪ >> when it comes to making plans, you are the best. 21503 days of planning. it was out of this worl barbecues. the surprise party for your parents -- ♪♪ you get the golden the same way you plan detail master planning protect you and your loved ones onset for local weather prepare medications but. protecting your families the

best you can make great. >> that was a full range english and spanish and i wanted to show you because it is a successful effort. we look for tik tok and can't wait to take it up with you one day soon. you never know when you will seek so don't relate to this. go to pretty dark goat/plan spherically launched 2022 with the understanding there constantly facing racial justice and the assumption that disasters are unlikely, cleaves them preparation. that audience proportionally lives in areas that are exacerbating the problem.

the same that is what planning is about making sure they can get to your family or you or you have a common place to meet up. that is one of the big issues i can prepare for the biggest thing is having the family on one page the idea that families most important black communities and what they value ofe was fror legacy for emergencies. ♪♪ is what you asked for in the school project. the blood wiped out

neighborhood. believe all. this will leave a legacy. >> we should make an emergency communication. i'm sure there is something more.■ù■ we know older adults are not their own cultural groups but

they believe effect their lives. we heard them say things like, i have extra canned goods to keep my husband's cpap going. just a few necessities. you don't think it will happen to you. we have thoughts about preparin. they need to inform us of where we need to go especially if we have dogs. the insight was here to help plan for disaster is done according to age related needs and allow them to remain independent longer. before disaster strikes, take needs, make a plan, and engage the network. >> one heat wave will you you powerless to cool insulin. >> when the storm rolls in

things will hundred out. >> it's on my side. >> when it comes to disasters and emerg's not a matter of thit we have a better story to tell. >> we psas. fema gave us a step-by-step guide because we heard that was important to have. we create a new round of w for an audience in the united states. that work will be done in english only. there is a opportunity to customize some of the resources and psas and languages for needs they have the challenge is 35 people believe a step to■z prepare will make a difference.

they have a low confidence. it feels like a first world problem concern. my parents was make sure you get buy. get good grads. i grew up in hong kong we had typhoons. you get an umbrella and go outside. most experience a natural disaster. it's a time and full-time jobs. we are working on asians in the united states are likely to prepare for a disaster if equip with resources and reminded this aligns with core values, community, and taking care of loved ones.

we are seeing great resul the work we have done. we had an increase of visits from the launched. 48% of our audience and national tracking survey are very prepared for a natural disaster verses 35% that haven't seen ou. when you go to the black audience 28% feels extremely prepared. we are seeing good movement there and 38% of people reporting they will take steps to prepare. at the beginning the first seek ultural expertise. this is just reinforcing you he.

engage diverse partners when you can. people who have expertise with our audience or communicating with. engage with stakeholders and those that work with the audiences and consider the resource they need. also hear the resource they have to offer you. gain additional insights. mighte same. assemble local and community partners to amplify the message in different ways. the keep the it centered. start by gaining insights. qualitative andá# quantitative.

communicg. you have mess messaging and get back in front of them. when you are ready to produce. it's grounded in the audience. they are there to feel it's authenticity what you are saying. just like we did with older adult audience. lastly, this is super important. know and understand there is no mon livic audience within any cultural group. thank you. [ applause ]

please welcome monica precludes with society of america incorporated. [ applause ] >> be climate was very much top of my mind exactly at that moment. it wasn't because i had been in india. degrees. it wasn't because i did in the path of the tornado. anywhere near the glacier. you saw it earlier. those. it's on my mind my homeowners

insurance went up $1400. my husband said clearly, this is a mistake we call the compa thes and no problems. this will b reduced. no, that's now how it went. it's on the number of claims they are getting. the rising cost replacement and fixing problems. the number of climate related issues a■■ over the cnt we have a thing something isn't news. guess what, climate got and personal at my

house. think of the issues people are facing. not just insurance but my friend that can't get a company to take diseased trees because there are too trees that priority.° something a little less dangerous, gardner wondering why the flowers don't flower any more because there is a change in the hardiness zone. yard in t grow our favorite varieties of lilac. ths communicators. the problems that seem far away or scientific are not local and person nal. we have infrastructure they can now amount to things

with the access road. about thed council. these are things that we can bring home. it's also going to allow us to create the connection between dealing with risk communication and dealing with crisis communication. we can sound the alarm without being alarmist. we can inform people without alienating people.■b it's being intuned to community t relative to the climate risk conversations we have this afternoon threads perfectly.

all of you and your colleagues of the people you danger an adrenaline. climate and communications are everybodies business financial businesses.ons how that effec■b colt colleagues have to talk about the health risks our

internal colleagues dealing with community basis or consittents within com■rpanies. they have to figure out how to talk to employees. of course everyone has to figure out how to talk to shareholders you are of the university your colleagues need your help to do their jobs. i'll give you an example. last year a reward winner was florida power and it wasn't going to decrease. they wen year-round

campaign where they showed on the hyper local basis communication aro going on. they did drone footage so they can see what's happening. when they had the shift into storm preparation in advance of hurricane ian. they had people's attention and g. what that resulted in was increased consumer satisfaction. increasede detention to the storm preparednessmessages. also importantly for those dealing with trust relations. the increase to the hotline deceased. hurricane ian they had 167. the hotline inbe■ crease deceasd but the positive coverage

increased. they were able to manage that outreach and press relations through this year-roundhairman pain. they have a great opportunity to partner with the organizes. one is communications. they released the study on global communications. what group played a positive role these are the different constituencies. they are the top bar the badge bar. the consumers trust nonprofit and local news much more than national news. probably not a surprise to most. when you talk about local influence and reaching those folks with trusted messages at a

time they need to hear and be prepared between a current crisis andt else they can do to be ready when they thread the needle between being reactive those trusted sights are local news and on the federal side. you didn't stack up very well. i'm sure this is not a surprise to you. dr.hannah richy at the of oxford about how communications can be used to reach people with posive messages. she spoke about how the fact when you get to dune laiden communications on climate issues you actually turn people off from taking positive action. nuance in these

matter. when of the campaigns that happen and part of it is around gun violence. udeing words like gun safety and helps people tune much better way than gun control. great example. think about that as it relates to the issues of preparedness. climate risk mitigation. i mention the florida power and light case study. there are■n number of resources we make available to our members are very intune to people of misinformation. it's abuse of a.i. as it relates

to constituents. the resrc available at the links here and also a where we part a lot of case studies it's available to all of you. we are happy to be here today. i couldn't think of a more important room to be in. i have two boys, two young men. i think about the world we want to leave them. what you are doing everyday and not just helping a local gets td build a world, thank you very much. [ applause ] >> pleaseco to the stage justin to introduceday's .

we are so present and all around of a [ applause ] and totally brought out. we had conversations and panel conversations and presentations and different viewpoints. other colleagues and approaching the work and it's my pleasure and honor to introduce.

[ applause ] >> yesterday. it was a great few days in normandy. i know, many of you probably caught and saw the amount of coverage that the president was able to get. i couldn't be prouder to work for this president and administration. it's been an amazing 3.5 years. i think this past few days we saw world leadership. it was important for everyone to

see. thank you for the introduction justin and thank you for all you do peopleñu i'm honored to be talented and dedicated community leaders that become trusted messagers when to crisis hit. i think that's really important trusted messengers. that's we all do day in and day out. that's the first thing i'd like

to highlight here. we insure we are communicating in a w trust with the public. that's because the currency of communicators is indeed trust. i'm going through here, if you don't have trust, you don't have anything. we have seen the consequences of what happens when communities don't know where to turn for trusted information. there is calamity and chaos. even catastrophe. i have shared the behind the lectern many times with administrator well appraisals. as we know, we had quiet our share of disasters over the past unfortunately, the fires maui.

we have seen when dangerous miss information drives a wage between communicators and the we have seen how trusted communicators that meet people where they are are able to breakthrough the noise and give people critical life sinformati. when i addressed the press from the white house podium the obviously thing standing between me and getting our message out e people sitting in the chairs and folks watching at home feel like they can trust me and the information i'm providing is good for them and they can trust that information. building that trust is not about getting accurate information ac or live streams. it's about, rapport, empathy

and building relationships. everything i say at the podium. many of you understand what i mean. you have to try to yourself in the shoes of the person or people i'm talking to. have that empathy. it's key in communicating so people hear exactly what it is you try to share with them. important critical information. when we get it wrong. there are times we get it wrong that trust insures we try to get it right. at the same time we know that communicating risk with your audience. complii started my remarks. i misinformation and disinformation. it's not enough to message and n oneave to adapt our approach.

we learn that lesson very much so during the covid-19 period during the pandemic■r successful in the historic vac vaccination efforts. doctors, communicators. hearing a message fromvk=l: some in washington d.c., but hearing it from a member of our own community can make a big difference. that's exactly why i'm thrilled to have a trusted message liket. join me when disaster strikes.o she's able to talk about her experience and what it's like on the ground for americans for people who areuffering.

goes directly to the disaster area and has that represents the administration. because of the work that's been done by all of youy administration that has a trust that comes with the actions she's able to do on behalf of the administration. our nation is lucky to have trusted messengers like you on the front line very thankful fo" that. before i close, i'd like to ke to acknowledge many of you got to the place where we are today many of you followed my career. i say this a lot. i stand on so many shoulders and

the people ta came before me. for me to be where i am today. i'm sure many of us do what we do early in our lives and put-on the path of service.■0 we had people in our lives to serve others people we trusted. we are here today. think about the role models as we are here today that waived the way for you to be communicators. i think about those role models that do something daily. how does it feel to be at the podium, i always say every time i go to work i walk thrgh the west wing lobby. i go in my office right between

the white and oval office. a young woman col lor grew up in a immigrant household that was told by many people that wouldn't make it. who was told by many people andd states and it's not lost on me to do the job day in and day out. it's an it's a preledge. i'm thrilled to be doing that. we should think about the people we trusted to light our own

path. let us also commit to paying it forward. thank you so much for the havin. have one. [ applause■ ] >> thank you, again for your time and leadership. you are our nations spokesperson lessons apply to all of the communicators in the room as they lead conversations in their own communities. the daily work of9f the public relations is diverse and every changing. next our colleagues from the office of external affairs. matthew, director of

communication. sarah smith managing of listening and analytics and ryshida, deputy chief. >> hi, everyone. we are working on wrapping up this amazing morning. i'd like to thank our incredible speakers. i cho justin thank you for being present and apart of these important discussions. we heard from the top communicators and how to engage with communities and understand their utilize the channels andartners people . the common trend i heard is the concept of listening and engagement looks different for everyone. there is no before you see print for what we do. as you thizz about what engagement and listening looks like for you, go into

considering how to expand on that and thinkutside the box. now more than ever, we need to get creative. i'll hand it off to see what's ■(■.coming up for the rest of te afternoon. >> thank you, sarah. this morning was awesome. this afternoon was shifted. along with the panel discussion. public health and meteorologist and eledgercy alerts. be inspired to fires. chitchat and build connections and talk about the great ideas. take that time to do so and don't forget to network our

program will resume at 1:30 don't leave beh valuable. stop-off at the tables outside. there is a map for food options within walking distance. we have the ipads and external affairs recruiting tables we will see you back again. please enjoy lunch. [inaudible chatter] >> today the world bank chief of

economy has a cversation on economicrowth and the wor and w. stn. app. c-span.org. >> it's time to play ball. get ready to look at your favorite team and congressional against democrats. watch live play-by-play coverage from whington national park on wednesday and 7:00 p.m. eastern on c-span. our free mobile video app or online. c-span.org. >> this is a ball hit deep into left field, it's bouncing up and into the bullpen.

funded by these television companies and more. this is along with television providers. democracy. a front row seat >> recently, a pair of senate committees heard testimony on ways to improve government caregivers. they recommend giving credit