the connection of car companies to the after-sales service community system was supposed to be completed last year , but it was extended to this year, why did this process take so long? started its serious activity and the ministry of mining industry and trade had notified product groups such as mobile phones, household appliances and cars. they wanted to perform their after-sales services in this system and in august when we checked this issue, we found out that car companies are not connected to this system and this we followed up on the matter from the technical and engineering services office of the ministry of samat, which was entrusted by mr. mahale aye, and they told us that all car companies should have been connected to this system by december. in december , most of the car companies were connected to this system.

became but there was no news about iran khodro saipa, and until march, saipa brought all its products into this system, and upon entering the new year, iran khodro was also connected to the after-sales service community system. yes, thank you, but as i said to the dear viewers, mr. hamid mahlehi, the general manager of the technical and engineering services office of the ministry, is in our studio. are present to talk more about this , mr. mahlei khoda. what does the connection of automobile companies to the after-sales service community system mean , please explain this to our viewers. it means a sad approach to the transparency of car companies, of course, from the past years of providing after-sales services. they used to do it and are still

doing it now. however, in order to have this transparency and to be able to measure and evaluate the company where are they present and whether they provide services or not , they should register in this system , they would mention and include all the points of supply of their services , and also upload the obligations they have towards consumers there, as we tell them. forming the after-sales service certificate means that now all the companies that register for their production or imports in these areas have completed the after-sales service certificate and their tasks are specific for the consumer. from now on, that will change. what is it? see, we as consumers expect that of course this has happened so far it has fallen, but it should be more and better, the speed of following up

on the after-sales services will increase , and my accuracy in this field will increase, and we can better follow whether these services, which are attached to the supplier or manufacturer, are being offered well. the car maker has entered the after-sale service community system and brought its services there. ja has explained about it, and this side is also a consumer, and it is actually easier for you to measure now that this service will be offered or not, how will this be done , how will this assessment be done? yes, check your service. let me tell you that in fact, all car companies that want to provide services before they enter this field are already evaluated by inspection companies. but we must

always monitor and always evaluate this during the service provision and we do it through this after-sales service community system. sometimes he doesn't know exactly what his rights are, especially since we have different visions, anyway we have different products and these are different in terms of what obligations and rights the consumer has, well, this system is offering this convenience, on the other hand , it is telling the consumer where the car you bought is sold. there are service providers and

where can you go to actually receive the services from them, and finally , the manufacturer or the importer provides these services, which are actually unreliable centers that present themselves as agents. they introduce here, it is completely clear, because in our after-sales service community system, even those points that go to it is wrong and in any case, they are introducing themselves as an agency, so we brought it there so that it is clear that all these things mean more transparency.

make them have cartables, like in their own cartables, and refer to them. if all the series of products that they have received so far match their national code, they can see what products and what guarantees they have there. now they can do this for the car as well. of course , i wanted to ask how many self-connecting cars we have about 24 five cars, all of which are not made by car manufacturers.

yes, it was mostly because of the workload it should be done, and we actually took a step forward from this project, the pyramid project of rome. of course , we should thank your excellency and all the small hands in our sedasarama. in my opinion , it was one of the examples that the media was able to implement our project. help us, maybe you did that help , but sometimes we couldn't do it in 10 conferences. god willing, this issue will continue. now, the reports prepared by my colleague, mr. allah, were effective in this regard . as you said, you raised the issue of complaints . now, what is the order of complaints in this system, if

what should someone who has a complaint about the after-sales service do about the car? let me tell you a very important point , the complaint-based after-sales service community system. it is not designed for complaints, but one of its features is this, but because both service providers and service applicants know what rights they have , a two-way and even three-way communication space has been created. now we call it complaint or protest, which means you are going to say that i went to a center and they should not give me these services. this title is the first that the car maker will understand which is a place that is quickly examining these issues because we have experts who examine these within the minimum time and even if

the consumer is not entitled to the request according to the rules and regulations they say that those rights and what you had and earned, but this is what you are saying. for example, it does not include after-sales service or warranty , or how long does it take to deal with such issues , the ministry of registration will deal with this issue within 7 days, at most 7 days. where do we apply ? they call the car manufacturer or the service provider . sometimes they explain that you need to solve this issue quickly. the process in the field of complaints is that the service provider should come to solve this problem within a week, we have come to solve it, and now this

is not solved in a week, if it is not solved, we will appeal to the investigating areas, such as the protection and punishment organization, which can file a case. anyway, the area of ​​investigation is being followed, but whatever now the suppliers of goods should know that we consider the number of complaints or the number of complaints and the number of lack of consumer satisfaction as indicators that we consider in the evaluation of full service companies , and this is an important indicator for us to see which one of the service providers are providing better services and more consumer satisfaction for themselves, what will be the effect of this for our service providers in the renewal. in fact , we consider these areas to be complete, we may not extend the renewal of the license to provide

after-sales services, where will you find out now , finally, a compromise was reached between the after-sales service provider and the customer, the job was done, and the customer informs this in the same system. i have not been satisfied myself . how can the after-sales service provider be followed up on complaints? salam alaikum and may god's mercy be upon you , dear colleagues, dear guests, and dear viewers of the show. greetings, courtesy and respect, and in the name and memory of god, i would like to serve you that according to

article 4 of the law on the protection of consumers who express all suppliers, manufacturers and importers of capital goods, such as heavy or light vehicles, industrial conditions, agriculture , road construction, household appliances, electronic and audio products , are required to have an official representative authorized to provide spare parts and provide services . after the sale, naturally, all these dear ones who are also car manufacturers are obliged to , or in fact are car suppliers, they are obliged to have an official agency to provide after-sales services and also to supply the sectors. the rule is that when a complaint is made in this regard

it will be turned into a case by the support organization and it will be sent to the obeisance organization, but if the loved ones remember, on 16 october 2019 , a unanimous decision was issued by the court of administrative justice , which declared that there was a violation under the title of non- fulfilment of obligations by car manufacturers. we had a significant number of cases, about 30,000 cases were filed and dealt with in this regard. this is because it is based on a contract and the issue is a civil and legal issue and there is no separate issue. this should be dealt with in legal courts and the jurisdiction of penalties were taken and awarded to the courts

therefore, from that date onwards, usually the cases that are filed in this field under the title of non -supply of parts or comparisons in this regard should usually be raised in the courts, but in other cases, except for the car, i mentioned the other cases. in articles 3 to 8 of the consumer protection law , they are considered punitive violations, and according to article 19 of the same law, the producer is obliged to provide the product and if there is any damage in this field, to provide the damage and to the punishment for the offense committed is twice the amount of damage it has caused a fine will be considered for him. mr. esfanani

, how long will it take to deal with these cases , it can't be too long , considering that, as you said , it has already been dealt with in a series, and usually , if the organization is quick to deal with the violation, mine trade or the support organization usually declares a violation , considering that the violation is a seal, to a large extent, if work is required

, and in any case, the same goods are connected , they are goods that are identical. yes, you mean in the system , they are connected to the system. and now, like the car that you said, customers can say and if they have a complaint about this, they should enter it in the system. i asked about it. the most important thing is home music and mobile phone, and the car was also added . god willing, the next step is our own. how has it been, i mean , how have people received this system, how much have you come here to register a complaint, do you think this system has been effective, so far you can see that it has been effective, it has been 100% effective, but we are not satisfied with the level of participation, there is still room for

people to participate more, maybe to it is because in our country, after selling these services , i don't know if people expect anything more from it a lot of people are not sure about this issue, that 's okay, but maybe there are some technical issues that we are following, and that is that i do n't follow people's services on the website. . the last point that people contact the most , we have to reach there. that way, we need your request . for example, if we assume that someone has bought a mobile phone for a place

, he goes there to look for after-sales service. instead of there or let's say that you go to such and such a place we can put a link there so that it can be accessed through that. now, the statistics of the complaints are recorded in this system. in what time frame, how much was handled? no, because i didn't do anything , but the number is not high, and it cannot be said that it is something. we expect that it has been done, but it is interesting that most of the people who have been sued have reached peace and passed anyway. it is very important that last year , after months of coordination efforts, which happened at the end of the year, we have a national association, which i would like to say, finally, the private sector owns a national

and comprehensive service association. of course, it was already sold out we had his son's service association in the field of household appliances , yes, and now we have a car after-sales service association, but all the goods were not in one place , in fact, they did not have an association, which was done with the agreement and also because it was not in the chamber of commerce, it was done with the agreement and help of the chamber of commerce. . and 7 positions were defined for different products there. the election was well received. the election was held . i think it was the 22nd of esfan month and the members were formed. 7 product lines, seven product groups. yes, you can tell what

it is . vehicle and machinery equipment groups i would like to inform you about the product group, cooling and heating products, one of the groups of the same group as others, which is followed there, like our furniture and those that have not yet been organized, and one or two other products are being followed there. with mr. seyed vahid najafi , the head of the after-sales service association. follow-up issues. in the name of god, in the name of god, in the name of your excellency, in the presence of the studio , dear viewers of your program , i offer my greetings, politeness and respect, and i congratulate you on the holidays

. in any case, you know that whenever an industry grows and excels it needs institution building and it is one of the most important tools. the prerequisites for the growth and excellence of any industry is institutionalization between the activists of that industry and that economy. in this regard, as he said, the iranian sales service association was formed at the end of last year after a lot of efforts and pursuits . associations are the link between the private sector, the public sector and the governing sector, which

can play a role in aligning and creating convergence between economic actors and influential factors in that industry. yes, earlier now any product group or several product groups attractively. for themselves, in fact, they have an association , they have organizations for after-sales services. now, in fact , this is centralized. yes, as mentioned , anyway, this association is a national association, comprehensive and specialized, and it will be the only association that is formed after the chamber of commerce and all follow-up covers the products that the after-sales service finds relevant. how will it be in this forum? i would like to say that this association is newly established , but anyway, it has a root and a history in 1994, as the sales service association said.

household appliances were formed and good activities are happening. now, large and famous companies were formed and created, and activities in the field of revision of laws and regulations as well as the creation of standards in clothing services, which in any case were decided to find this comprehensiveness and there are various areas in the work plan, which god willing, will be presented at the right time to serve friends and loved ones. one of the most important activities that should be done is identity building , anyway, as you said, in the public opinion of the service. it doesn't have a lot of status, a lot of positive mentality is not said about it, despite the fact that it is a big company there are reputable and well-known companies that are

performing significant activities in this field and sometimes they are operating at the level of international standards , but in any case, it is necessary to add smaller companies that do not operate under these rules and with a comprehensive approach to be able to position. the main issues are that in any case, due to the economic problems that our society has always been involved in, the discussion of allocation issues has been unintentionally reduced to the level of production and provision of after-sales services, which we hope to be able to do with all-out efforts. service industry after sales to the place. actually , i think that it should be done in this area, some of the services are actually after-sales service companies

that do not have much of an identity, and in fact, they are in the middle of making money for a series of issues, and these are only in fact. they are at the level of the board and they do not have the services that should be provided, which means that they can be separated from the main companies.

the after-sales service community has joined and now needs to be followed up. if someone has a complaint about this service , the follow-up will be done according to the process you mentioned. what is the executive guarantee, which means a a company that provides after-sales services , how can it be said that you must do this, sir, and if you don't do it, this will happen to you, see here what this executive guarantee is, if you mean the legal guarantees, as mr. esfanani said. the four laws of consumer protection have specified complete tasks for penalties and these, before that ministry , what tools does it actually have that can actually persuade the company to perform the services it promised, now this can be a car manufacturer. okay, whether it's a mobile phone or a home appliance a different product. yes, you see, fortunately, due to the fact that the trade community system

has found its place, all the processes are connected, we have established a very good after-sales service, for example, an importer who does not have any after-sales service at all. he does not get permission to import, he does not get permission to register an order. if he wants to register an order , he must first introduce his service provider, a service provider who can do this job well. if anyone is active in this field, the reasons we have presented or can be created later, services if it is not good, we will remove him from the jirga of service providers , he must introduce another person, so this matter is considered important, and the importer or producer must be aware of this importance. fortunately, this happened last year. great work.

we have done, including in the field of domestic products , the production permit or the permit to declare production in the trade society system, which is sometimes related to the fact that you could receive based on those raw materials. if he wants to work, he should if the after-sales service is suitable, if it is not suitable , the after-sales service. for example, his license can be revoked, and on the other hand, he can't import, he can't produce , just like that, he can't produce, he can't import , his work will be locked. it is possible, or someone does not know how to provide services in most cases, the more he has heard the name, the more he is doing it, but really

, if you want to provide services , there is a mechanism for providing services, and you need training. in this forum, yes, this is my last question, mr. mahale , currently, car companies in the field of light cars are connecting to the after-sales service community system . during the program, you said that heavy cars are also going to be connected. when is this going to happen ? i would like to take this opportunity and thank all those areas that have participated in the service after appearing in the program, our time has ended. also , thank you, dear viewers, for accompanying us. have a good night. .

in the name of god, mrs. hello, my name is alireza hashem zadegan with the world, i am with you today. in the first case of tonight's program , we will examine the details of the assassination of ismail haniyeh's children and grandchildren, and we will discuss this with mr. vahid khadab, an expert on resistance groups . false news in space