iran is the paradise of nature. at five o'clock, the country's law enforcement commander announced the implementation of the noor project with the aim of legally dealing with social anomalies from saturday, the 25th of farvardin. according to this notification, all citizens, especially girls and women, are requested to observe the legal, ethical and religious standards of chastity and hijab. in this announcement, the police

will deal legally with those who violate the law based on the duties of the assigned missions. the deputy minister of energy said that starting the largest biomass power plant in the west of tehran will save gas consumption in addition to electricity generation. according to mr. kamani, about eight another power plant is under construction, and it will be put into operation by the end of the 13th government. about 50 per year. and preventing the emission of greenhouse gases equivalent to 24 million cubic meters in fact , due to the production of electricity from this type of gas, we have a reduction in gas consumption across the country. it is equal to the power plants where the specialists of daneshmian company succeeded

in designing and localizing the industrial switches or the communication equipment needed by the industry, a product that is applicable in various industries such as petrochemical, refinery and a power plant that prevents one and a half million dollars from leaving the country every year. switch industrial or network communication equipment are hardware for connecting different devices and sending information packets in the network. a company of scientists in the science and technology park of tarbiat modares university managed to localize this communication equipment to increase efficiency and security. generally, network cameras are used for video surveillance to transfer network data images. previously, these industrial switches were completely imported from different companies.

and it was used in various companies of industrial centers fortunately, we were able to gain the trust of our customers and be a very suitable alternative for foreign products that do not have representatives in iran due to sanctions and do not provide services to consumers. this knowledge-based product is reinforced for proper performance in harsh environments. stable performance is supported by two sources. it is a suitable network product and device for projects and networks that have harsh environmental conditions. with the help of these network switches, it is possible to transfer data from 1 gigabyte to 10 gigabytes over optical fiber up to a distance of 120 kilometers. it is possible in many industries. grand mother. the country is the customer of this product

because of the protocols and standards, such as the explosion standard that our product has, petrochemicals , refineries, oil dependent industries, power plants, and railways . it includes the majority of our customers. the percentage of returns from customers is below 1%. we can provide a guarantee for this product because of the quality of the product that we have, this product is available at an affordable price for consumers . to produce an industrial switch that is a third of the price of a reputable foreign brand, and by producing only 2 thousand devices per year, we were able to sell one and a half million save dollars in currency. those interested can contact tarbiat modares university science and technology park for more information. afrooz islami of sed and cima news agency. introducing 3 iranian books as the best russian books of the year for the participants in the exhibition. international

moscow thought literature considered the literature in iran very rich and rooted and said that with the publication of iranian works in russian, access to the history of iranian civilization and culture has become easier for russian audiences. the moscow international exhibition of thoughtful literature is one of the most important events in the field of non-fiction works it is considered in russia and eurasia that attracts many enthusiasts every year. this exhibition was held this year when more than 2 thousand publishers from russia and different countries presented their latest works in this popular field . it is not ibn sina foundation for islamic studies and sadra publications, which

have published about 400 books in the fields of history, civilization, islamic philosophy, persian poetry and literature, holy defense, children and adolescents, and quranic sciences in russian, with the introduction of new works. , sweetened the palate of lovers of islamic iranian culture. the best books of the year in russia are also three new works of the foundation ibn sina's islamic studies and sadra's publications stood out. books with the title of contemporary history or iran in the 20th century, persian tales of shahrzad and ibn sina's book of theology in two volumes. the book

"iran in the 20th century" written by mr. gramov, which is now among the best books of the year in russia, is one of the best-selling works published. it is from ibn sina islamic studies foundation and sadra publishing house in russia. seyed ali, property of sed and sima news agency, an exhibition of intellectual literature in moscow. the us congress plans to permanently close the united nations relief and works agency for palestinian refugees slow down jim reusch, a member of the foreign relations committee of the us congress, said: we should shut them down and more. senators are senators in congress. the us congress recently approved the country's aid to that country at least until the end of 2025. boycott of zionist goods by

the german presenter, according to the report of the german volt channel , german presenter helen wartz filmed herself buying her favorite cocoa drink, which is made by the zionist regime. has become social. a film by helen faris mezheri on german tv has made a lot of noise these days. he says on his social network page: he does not intend to drink anymore kakaish's love is to buy altpro. because the company that produces this product. show the manufacturer of the products and it is easy to understand whether the product in question

is on the list of prohibited goods in israel or not. yes , alpro logo is in this list and now it 's time to decide whether to buy this chocolate drink that i like very much or not.

in the context of israel's situation in gaza, the next section is at 6 o'clock.

greetings, politeness and respect, dear viewers , welcome to a special conversation in the news about the connection of production and supplier companies to the comprehensive after-sales service system. according to the manager the entire office of technical and engineering services of the ministry aims to create transparency in the provision of after -sales services for automobile companies. in tonight's special news talk, we will examine this issue. mr. hamid mahalei, director general of the technical and engineering services office of the ministry of semit, is in our studio . in december 1402, the general manager of the technical and engineering services office of the ministry of semit announced that a number of car companies have been connected to the after-sales service community system. from about

22 producers we had. 21 companies entered this after-sales service system. office assistant according to the technical and engineering services of the ministry of samit, the connection of automobile companies to this system has an important position in addition to the legal obligation. one of the benefits of entering these companies. the after -sales service system is creating transparency for the people as well as for the government. in march , one of the two largest car companies in the country was fully connected to this system, but the other was not. saipa company created an after-sales service certificate for its imported and domestically produced cars and introduced its repair centers, and iran khodro company should also apply if iran khodro by the end of the year. proceed to complete the birth certificate if he does not give a guarantee, the import of his cars

will be stopped, and he will not be able to continue the process, and he will also face problems in the position of declaring domestic production. with the joining of iran khodro, considering that it has the largest network of service providers, this project was also completed in this phase. of the 24 car companies that existed, whether they were manufacturers or importers, almost all of them connected their information to this system. register including networks providing their services and all the visions and types of cars that i had when we entered and did their work . we almost prepared the report you saw

. he is with us. mr. elhari. the system of the after-sales service community was completed last year and it was extended to this year. why did this process take so long ? yes, hello, i am serving you and the viewers. the special news discussion of the after-sales service community system started its serious services and activities last year , and the ministry of industry, mining and trade to the groups products such as mobile phones, household appliances and cars had announced that after-sales services should be done in this system, and in august, when we checked this issue, we found out that car companies are not connected to this system, and this issue was reported from the service office. we followed up with the secretary of the ministry of technology and engineering, mr. mahale aye, and they

told us that all car companies should be connected to this system by december. in december , most of the car companies connected to this system , but there was no news about iran khodro saipa, and until march , saipa brought all its products into this system. and with entering the new year, iran khodro was also connected to the after-sales service community system. yes , thank you, but as i said to the dear viewers, mr. hamid mahlehi, the general manager of the technical and engineering services office of the ministry of semit, is present in our studio. let's talk more about this , mr. mahale, god is strong , what does the connection of car companies to the after-sales service community system mean ? please explain this to our viewers. the concept of joining the after

-sales service community system is a step closer to transparency. company of course, car companies have been providing after-sales services for years and are still doing it now , but in order to have this transparency and to be able to measure and evaluate where the companies are present and whether they provide services or not, they should be in this system. they would register all the points of supply of their services and enter them as well as obligations. which they are uploading to the consumers, which we call the formation of the after-sales service certificate, which means that now all the companies in these fields are registering for their production or import certificates. the after-sales services are completed and their tasks are characteristic . in fact, for

the consumer, see what will change from now on. we, the consumer , expect that, of course, this has already happened, but the speed of follow-up on matters related to after sales services will increase and my accuracy in this area will increase and we can better follow whether these services which are attached to the supplier or manufacturer are being offered well or not and the after sale service community has brought its services there, explain it there. there is data about it and this side of the consumer, and this is actually a measurement now it is easier for you to know whether this service will be offered or not, how will this be done, how will this measurement be done

? beshen , there is already a field evaluation by standard inspection companies to see if they are able to provide services or not. well, it will be done at some point, but we must always monitor and evaluate this during the service delivery. through this community system, we provide after-sales service on the consumer's side, anyway, we had other products, and the consumer sometimes does not know exactly what his rights are, especially since we have different visions, anyway, we have different products, and these are different in terms of what are the obligations and what

are the rights of the consumer, well, this system offers this easily, on the other hand, it is for the consumer. he says that where are the service agencies for these cars that you bought and where can you go to actually receive the service from them and finally for the manufacturer or importer? the provider also provides these services, and those centers that they introduce themselves as agents are in fact completely clear here , because they are in the service community system. from our sales , we brought even those points that mistakenly and in any case wrongly introduce themselves as agents, so that in reality it is clear that all these sets mean more transparency for the person who is providing the service. what about those who have to leave this area, well, first of all

, tell the address of the after-sales service system, so that those who want to refer to this matter now. be informed if all the series of products that you have received so far with their national codes in fact. it has been matched, they can see what products and what guarantees they have there, now they can do this for the car, of course, how long does it take to connect, i wanted to ask this. there are about 24 five cars , all of which are not 245 automobile manufacturers, yes, we have 245 companies, of course

, we have a car manufacturer, why is it true, iran khodro, saipa, they are late to connect, but most of the brands, from most of the visions, belong to these two giants, for every single one. these car models should form a grant certificate every time which yes, they have about 600-700 service centers, in any case, the delay that occurred in the connection was the same. yes, yes, it was mostly because of the amount of work that had to be done, and we are actually a step from this pyramid project. we have progressed well, of course , we should thank you and everyone involved in sedasarama. i think it was one of the examples that the media was able to help in the implementation of our project. maybe you helped a lot, maybe you did 10. sometimes we couldn't make it to the conference. inshallah, this issue will continue. now there are reports that my colleague, mr. allah allah, the confirmation

was effective in this regard. as you said , you raised the issue of complaints. now, what is the order of complaints in this system? if someone has a complaint about the after-sales service regarding the car, what should they do? i would like to mention a very important point , the service community system after posh is not a basis for complaints, that is, it is not designed for complaints, but one of its features is this, but because both service providers and service applicants know what rights they have, there is a communication space. one-sided and even three-sided created, now we call it a complaint or protest means that you are going to say that i went to merck. someone should give me these services. well, this is the title. first , the car manufacturer realizes that there is a place that

quickly checks these issues because we have experts who check them in the shortest time possible. even if the consumer's request is not right , according to the rules and regulations, they will tell them that those rights and what you had and earned, but what you are saying is not covered, for example, after-warranty services or such things. period when will this issue be dealt with ? the ministry of sabbath will deal with it within 7 days at the most. issue. you have to solve it quickly, fortunately, in most cases, because they finally receive a feedback quickly, it is mostly solved, but if

it is not solved, we will continue the process in the field of complaints for a week , the service provider must come to solve this problem, and now we have come. this was not resolved in a week. if it is not resolved, we will apply for it areas of consideration. the provider, such as the protection and punishment organization, can file a case, in any case , the area of ​​investigation is being followed there, but in any case, the suppliers of goods should know that we have the number of appeals or the number of complaints and the number of lack of consumer satisfaction as indicators that we in the evaluation of companies offering full services. and this in itself is an important indicator for us to see which one of the service providers are providing better services and

what effect it will have for these service providers to increase consumer satisfaction for themselves. renewal in fact, we consider these areas to be complete , we may not renew the renewal of the license to provide after-sales services, where do you find out that now , finally, a compromise has been reached between the after-sales service provider and the customer, the work has been done, so the customer himself will open it. it informs in the same system , yes, in the same system, it records that i was satisfied anyway or i reached my rights anyway , the law has not been passed, it goes to the punishment organization , yes, but we are in contact by phone with mr. mohammad ali esfanani, the spokesperson of the punishment organization. mr. esfanani's government, in the hope of god, the complaint process. company how are the providers of after-sales services followed up in damages? salam alaikum and may allah's mercy be upon you from sally and colleagues.

dear viewers , i offer greetings and respect, and in the name of god, i would like to serve you that according to article 4 of the consumer protection law, which states that all appraisers are manufacturers and importers of capital goods , including automobiles. heavy or light machine , industrial conditions, agriculture, road construction, women's accessories , electronic and audio products, the image of these are required to have an official representative and authorized distributor to supply parts. remembering and providing after-sales service . naturally, all these dear people who are also car manufacturers are obliged to, or in fact are car suppliers, are obliged to be the official representative for

the procedure, when a complaint is made in this regard by the support organization will become a case and it will be sent to the experience organization, but if the loved ones remember it, on the date of 161 1399. he announced that a violation under the title of non-fulfillment of obligations by car manufacturers, which we had a significant number of cases, about 30,000 cases in this field, was filed and dealt with, considering that it has a contractual basis and the discussion is a civil and legal discussion and there is no criminal discussion. this should

be handled in the legal courts, and the jurisdiction was taken by the penal system and given to the courts. therefore, from that date onwards, usually the cases filed in this field it can be under the title of non-supply of parts or comparisons in this regard, usually it should be raised in the courts, but in others. the cases in articles 3 to 8 of the consumer protection law are considered as punitive violations and according to article 19 of the same law, the producer is obliged to provide the goods and if there is any damage in this field if there is, he will cover the damage. and

as a violation that he has committed , he will be punished with twice the amount of damage he has caused and as a fine. a set of handled violations.

product groups can be connected to the after-sales service community system. apart from cars, of course, we have also checked these in other programs. you mean in the system, that's right, the system. which are connected and now, like the car you said, customers can state and if they have a complaint in this regard, they can enter it in the system. we will talk about how it was, that is, how people received this system and how much they came now.