for the first time, we used postal vans , we were able to create our motorcycle fleet with priority on electric motors in the postal network , as well as renewing the motors that our postmen are using, and also using newer equipment that makes letter delivery easier. for the name this method that we saw in the report is in the whole country or it is like smart building in some provinces. it is suitable for the position and traffic of that province. our next plan is to use robotic sorting in kermonshah province, which is this type or this sorting model. it is mostly for places that have less space at their disposal, because the installation of smart sorting equipment requires larger spaces.

we saw in the report that it is in how many provinces . currently, it is in two provinces. yes , you have expansion plans in the near future. yes, very well . it is much easier to use , it improves the accuracy and quality of the work of our colleagues, and this is continuing throughout the world. among the things that can

be used in our postal networks, the poses that our colleagues have now are the poses that do almost 7 things at the same time. since it is a card reader , it receives your money cards, it has a blood barcode, fingerprints can be registered in it, so that it can identify the identity and the jeep used in it, it is possible that it can send a location letter and inform our management that what is the status of our courier now , and does it provide us with the possibility of monitoring it, and also the various facilities that this device that you mentioned , the visits that your colleagues have to different addresses, in addition to sending products and sending postal products, other tasks have been defined for them. like the same identifications you mentioned in toyz plak i think this is the authentication of a place that we can easily monitor and manage with these devices

. it is in this way that our delivery letter goes to the door of the customer's home or workplace, indicating that the customer is in that place of residence. for now, the abir paya service that you mentioned, and in the future , there is the issue of handover of checks, there is the issue of tax work , there is the issue of company registration, and also the issue of registration. the students should specify in which field of education they are in, so that they don't need to take a rent certificate or show a document. the location of their school is within that radius of the education area, or from the point of view that people's traffic will be less in the city, very good, but let's talk about the issue of arbaeen, which is ahead of us .

it has been a few years since he had a prominent presence in the issue of arbaeen, clearly , what services did he provide to the postal company in the previous years and what are your plans this year? arab and the fact that this year is the third year of his activity, we should be at the service of abu abdallah's pilgrims, so we are the priority this year, we discussed the timely and quick distribution of people's passports. fortunately , since the last few months, people have found the readiness to apply for their passports and do not leave it until the last days, which will cause traffic in the issuance of passports. cause traffic in the explanation of passports. fortunately, with the very positive interaction that took place between us and the colleagues of the police force, this process became much faster and better year by year, and we

were able to start issuing passports this year. let's agree that the processes that existed in the past cause sedimentation or delay in the explanation of passports, and we had identified them and this year we were able to correct them. god willing, none of them will be stopped from traveling because of their passports , and god willing, the passports will reach them on time , because of the definition of a smart process, which is done because of commitment. the opinion of the service that our colleagues have in the postal network, so that they can deliver these passports very quickly, some of my colleagues sometimes on friday nights, as the famous saying goes, in order to serve the pilgrims of abi abdullah, they deliver the passports

to their homes or receivers outside of the numbered hours . at what time interval does this happen? after delivering their documents, they can receive them from the post office. you see, as soon as the passport is received, it means that the passport is printed and delivered to the mail. this year, for example, we were able to break the record of 9 hours, that is, after the passport was printed, the passport was handed over to the recipient 9 hours later . and the cities are a bit longer. i am in the capital city. it is 9 hours. yes , it is 9 hours in the capital city. for example, two days after the passport is printed, the passport is delivered by the compatriots in a normal company . how is this time? it usually

takes about a week in the cities. they are explaining and analyzing the post so that they can get the passports to the people much faster. considering that it is the second year that the pilgrimage passes as the famous saying has been issued , it has become somewhat easier to differentiate it compared to normal passports because in the past it was not clear whether the holder of the passport applicant is going to go on the arbaeen trip with this passport or to go on another trip, and maybe, for example, this there was no hurry, but thank god. since this separation has taken place, we are relieved that we are trying to get the pilgrimage passports at least to the applicants on time, that is, normal passports will reach their owners in the same way as usual. passport

pilgrimages are also being explained, but since our priority is the explanation of the passports, we are trying to get our passports much faster, and there are other programs in addition to the explanation you mentioned. in the matter of arbaeen, you are following in the headquarters. yes, well, fortunately, due to the very good reception that both the country of iraq and our compatriots have received in the past years from the postal service that was carried out under the title of "postal", this year we are serving the pilgrims of abi with the zair post project. we are abdullah, so god willing , all the compatriots or visitors of abi abdullah will not need our services, but. if the documents their identity, such as their passports, national id cards , their mobile phones, their backpacks, or even this year, the new service that we provided, as soon as we found the missing persons, we provided them as part of our service and in the system that was designed and in 8 processions

from najaf to karbala are established, and on the way , people can go and ask for lost or found , as the famous saying goes, or enter our system. similarly, we have negotiated with many messengers such as yes, aygap, and ina . we can put the system in the hands of the general public, that is, for example, if someone is in the way of a passport if he finds it, he can find it on his own , he can even go to the pilgrim office of our post and register on the way there, and in the first place. the base or moke can deliver it, which might help a lot to find the owner of that document or mobile phone or the person who is lost in iraq more quickly. we

are in karbala, and fortunately, with the positive interaction that we started with iraq post last year , the karbala post office is also at the disposal of our colleague. we are planning to settle the colleagues of the company our national post office in iraq post office can offer this service to you in the iraqi post office, which, god willing, promises that in the coming years we will be able to run this service jointly with the iraqi post office, and also invite shia countries that are part of the postal companies. shia countries can cooperate with us in providing this service at the borders. there is a need for them to be your colleagues. at the borders, they are also our colleagues. or their documents were lost, they can easily go through it

the numbers that are available to them can be quickly checked on my mobile phone . you designed a smart program specifically for arbaeen . according to the upgrade that we were able to give in our software this year , we made the process of finding their owners much faster. okay , there is one thing left about arbaeen. we expect this service for pilgrims and all our compatriots to build culture as they say. and available provide the information to the rest of the compatriots, which means that they can introduce and explain that there is such a service, so that if there is a need for this service, no one

will have to wait because they don't know where to go , where can they get this information. get the information we have on the national post company website, and also in the procedures that we specified on the way . very well, thank you very much . let's follow the other issues with the presence of your excellency . one of the most important parts is the issue of accountability clients in this field , what did the post company do in the 3 years that you were in charge, sir, what program did you follow? in the past, we had the 193 system, the 193 telephone system, which , thank god, the processes that we created , the new smart processes that we created, are also accurate. and it raised our quality and increased the satisfaction of our customers. i can almost say that the number of documents that my colleagues gave me

was almost 40. the famous ideal that should we still have a long way to go, but god willing , by installing and using new smart systems , which will happen in the near future , we can do it faster . many people may not be able to use the system. in the app , they can call the 19 operator, they can read the code , they can also get the route by dialing the phone, even the code. in the form of a system or a machine, explain to them

what their products are, or if they need it , our operator can talk to them over the phone , and possibly the criticisms or complaints of people. dealing with complaints, discussion of requests for fees, these are all among the tasks that our 193 system is doing . register there by phone, or if he may have requested compensation , send it to the courier, for example, on the way to send it, for example, if he is injured , he can get advice or follow up on how to get his dignity sooner. how is the issue of handling this matter that is , if they have a request for dignity, what should they do, how long will it take until finally in a systematic way we do this as well. in our 193 phone system, they can follow up in this way

. considering the process, i can't say now. it takes a long time to determine the damage of the item. there is a certain amount of time to prove that, as the famous saying goes, in what direction it was damaged, this mansula will take a certain amount of time. the number of figures that you mentioned is in the same area. yes, the number of figures, if you allow me, now i have written it from now. our registration is about 12 times higher than last year , and we had a 13% increase in e-commerce traffic. we thought that this

shows that the quality of sending our packages has increased, maybe, for example, the number. there may be critics who say, for example, that we did not do our duty properly, but in general , when we look at the statistics, we call this reduction a clear disorder, and this expression of satisfaction it is clear that among the majority of customers, one of the topics that can be said to have grown very well in recent years is online shopping . we are one of the most important pistachio operators. for the description of electronic products, i can almost say that one-third of the e-commerce products in the market are explained or transferred by the national post company, so we are doing our best to give this share to the private sector as much as possible.

we need help from the private sector so that it can take this burden off our shoulders and provide better services to the people. with you can do this with lower costs , but unfortunately, due to the fact that the postal rate is not the real rate, we are too late to achieve this goal. the private sector does not have enough economic justification to provide these types of services at these low prices. that is why we expect to be able to make the rates of postal services more realistic as soon as possible, so that we can increase the quality and speed of our products, and what is the difference between your rates and the rates that the private sector uses. they emphasize, i can claim almost high twice as many posts of postal operators have private sector, compared to our postal definitions , they calculate their services, they are right, i say

they are right. part of this is to compensate for the difference in tariff rates , but this is possible to a certain extent . we predict that there will be something around 40 that we can fill this gap with the intelligentization of digital transformation , but after all, many of the jobs are physical work, which is fine. it may not be smart, for example , the cost of the truck will increase drastically it has nothing to do with intelligentization, after all, it is a truck, it wants tires, it wants tires. these are proportional to inflation or more than inflation, because it is increasing , it does not make much economic sense. for the private sector to invest in this area, it is possible that you will cover part of the cost. well, we are a cost-income company. we are obliged

to spend according to our income. well, if we can't compensate for these expenses, we have to, as the famous saying goes, not to accept hair products that we can explain , because in the end, it might be harmful for us. ok, but our best effort is not to leave any request unanswered. besides , we are a national operator and we are obliged to provide basic postal services to the citizens of our country in less developed or deprived areas. from this procedure and laws, we have fully implemented and this issue we talked about is how much iqbal has increased the income of using mail in online shopping. well, look, i

can almost say that e-commerce services compared to the new year or other occasions that during the year , we have the possibility of these purchases and these shipments anyway, what are your plans ? last year, we experienced the so-called black friday, so now we were a bit surprised despite the planning we had done. people usually do a lot more shopping on the eve of eid than in the past, so i have a place to thank all

my colleagues who are ready for their work during the holidays . and government offices are closed during these hot days , but my colleagues. none of them are closed their work is ready because they can not close their service even in this heat and can deliver the products to the people on time. and there was a point in your previous speech that you got help from the private sector, which means that you, as a national company and in your interpretation a public company , do not consider the private sector as your competition. no, we are trying our best to open our private sector in this postal process, no matter what.

almost half of our distribution is done by the private sector, and we are trying to increase this percentage and this ability. let's make more use of the private sector. this year , his highness the supreme leader has given the slogan of the year and the slogan of popularizing the economy, and we have put this in the way of our work, and we are doing our best to open the private sector's feet to postal processes and involve them in this. in terms of process and culture, it can be said that the issue has become established among the people that they do not necessarily go to the postal company from the private postal companies. well , there is a competitive market where people look to see if they need more speed or less cost or better quality according to their needs.

people choose the market , it is a completely competitive market, but with a brand as old as the national post company, usually the first choice of the people is the post company. some services naturally have to be obtained from the post company, such as the issue of the passport, which was mentioned in the previous section about the first we talked, or the authentication you mentioned, sometimes these are necessarily completely sovereign, so the government does not trust the private sector, or the power of the private sector is not at all sufficient to provide this service in the whole country. capillary explanation that we have in the whole of iran there are about 12,000 postal points, no company has the facilities and infrastructure to be able to provide this service in 12,000 postal points, even in villages. usually, other postal companies explain their own postal items in provincial centers and important cities. and

the places that do not have access and the delivery of the skinning company , for your explanation, in addition to the effort to interact with the private sector that you mentioned , the private sector itself has the same interest that we are defining this interaction with new postal transport services. we do let's do the same thing it is happening in the mobile phone operator between conversations , the same thing happens in the case of mail in postal packages, that is, if i give an example, for example, if the private sector postal company does not have an office in a city or does not have the personnel to explain the platform , it will accept the parcel with its own tariff. he does it and delivers it to us in the form of postal delivery and we enter. we will post our own network and explain or analyze their messages or send them. this can happen in all postal carriers, the four main types of postal mail

, our future approach, the discussion of the use of postal transport between there are postal operators nearby, yes, yes, this is happening now, but we are generalizing it in all postal processes, from accepting the parcel to the end of the postal process, which is how many postal companies explain the parcel. privately, we now have approximately 30 companies that have a license for postal activity . well, in the past, there were not more than two companies. in the last one or two years, this number has increased to 30 companies. as the famous saying goes, we should try harder, and our activities will be more visible if we are competitors before we didn't have it, perhaps as the saying goes. we didn't see each other much , but alhamdulillah, now that our competitors are increasing , alhamdulillah, we don't look at them as my competitors, of course , we look at them as colleagues, because

we are all supposed to be doing a service to the people of our country. there is a regulatory organization that issues their activity license. the type of service or the provision of their service is different from the national company. yes , depending on the type of activity, they may not be able to provide the variety of postal services that we had in the national postal company and cover all of them. for example, see this i will give an example of services. for example, in the past , we used to explain all the single-page documents of the registry office, for example, the postal company, but now this is happening in some provinces , and it is being done by another part of the postal operators, so this number of services is more in some places. it is by the private sector in some places, it is less in the path of evolution in

providing postal services. which we talked about in the first part, or the intelligentization that we talked about before and other areas, what kind of transformation is necessary to happen in the national post company, considering the global developments and our international interactions. from the beginning of our activity , we put the approach of digital transformation on our agenda and agreed that with the culture building that takes place in our managers , we will first train and familiarize them with the topic of digital transformation, and with the help of this digital transformation, we will penetrate in all postal processes and even to educate our customers so that they can make the most of this digital transformation , that is, you can clearly see what service it is, it is not a service, it is a kind of attitude, that is, what the party expects is to receive its service through digital tools, as it is famously said. example

i mean, if it was like this before, for example, now some cases can be facilitated and the provision of service will be easier now , or the same example you gave, for example, it may or may not want to go to the device anymore. up to the province, we determined that we can activate mobile sites that, in addition to referring

to people for