[000:00:04;00] one of the issues that is always raised in government organizations and companies, and it is also one of the most important parts, is the issue of responding to clients in this regard . you see, in the past we also had the 193 system, the 1923 telephone system, which, alhamdulillah , the processes that we created, the new smart processes that we created , increased our accuracy and quality and increased the satisfaction of our customers.

my colleagues provided me with approximately 40 we were able to express more satisfaction and our response was much easier and better, but we still have a long way to go until the so-called ideal position that we have to reach. we can tell you more about the positions that your people are raising. usually , it is the responsibility of the post office to track and track them, which many people may not be able to use through the system . call the same 193 code they can read, they can also find the route by dialing the phone, they can even give their codes so that they can be tracked by a system or car

. explain to them what their products are or if they can. our operators need to be able to handle phone losses, and they may have people's criticisms or complaints in which to handle complaints, discuss requests for fees, these are all among the tasks that our 193 system is doing , if anyone has a complaint about our service, they can he should register there by phone, or if he may have asked for a gift, send it to him, for example on the way he can get guidance or follow up on how he can get his dignity sooner. what are the issues of dealing with this issue ? i mean, maybe they have a request, what should they do? how long will it take until we finally do this systematically ? 193 our phones can follow up this way

, but due to the process, i can't now. let me tell you that it takes a long time to determine the value of the damage . we try to deliver the value in the shortest possible time with the consent of the sender or the receiver, but finally, a certain amount of time. there is time to prove that, as the famous saying goes, in which direction this mansoura was damaged , it will take some time. the number of figures you mentioned is in the same area. yes, the number of figures, if you allow me, now i have written it from now . our registration has increased by about 12 % compared to last year, and we had a 13% increase in the traffic of e-commerce products. we had systems that showed this

it is the quality. for example, there may be a number of critics who say that we did not do our duty properly, but in general , when we look at the statistics, we call this decrease a clear disorder, and this expression of satisfaction is clear among most of the customers. one of the topics that can be said to have grown very well in recent years is shopping. there is internet in internet shopping , how is iqbal compared to post? well, we are one of the most important postal operators. to explain electronic products, i can almost say that one-third of e-commerce products are on the market by the national post company. it can be explained or moved, well, we are doing our best to give this share to the private sector as much as possible, that is

, to get help from the private sector to be able to do this. it can be done by providing better services to the people at lower costs , but unfortunately, due to the fact that the postal definition rate is not the real rate, we are too late to achieve this goal. the private sector does not have enough economic justification to be able to provide these types of services that we are providing at such low prices. because of this we expect to be able to make postal service rates as fast as possible and more realistic, so that we can improve the quality and speed of our products, and what is the percentage difference between your rates and the rates that the private sector insists on? i can claim that there are almost twice as many posts of postal operators in the private sector as compared to our postal definitions

. they calculate their services. they are right. i say they are right. we can partially compensate for the difference in tariff rates , but this is possible to some extent. it is us we anticipate that there will be something around 40 that we can fill this gap with intelligentization and digital transformation , but after all, many jobs are physical work, which may not be smart, for example , the cost of the truck, which is now increasing drastically , has nothing to do with there is no intelligentization. after all , there is a truck that needs gas oil, tires , spare parts, and the right and hard work of the driver. after all, these are proportional to inflation or more than inflation because it is increasing, so it does not make much economic sense to the private sector should come and invest in this area it is possible that you will provide a part of the cost. well, we are a company that earns from expenses. we are obliged to spend according to our income

. well, if we cannot compensate these expenses , we have to, as the famous saying goes, not to accept people's messages, which we can explain because after all, we may have a loss, but our effort is that we did not leave any request and we did not respond. in addition, we are a national operator and we are obliged to provide basic postal services to the citizens of our country in less developed or underprivileged areas, that is, the postal service rate. you you cannot increase the rate of the postal service , it is subject to its own rules, the organization of the regulatory commission approves and notifies it by the regulatory headquarters. it is a market, and we have completely implemented this procedure and laws so far, and this issue we talked about is

how much iqbal's interest in using mail in online shopping has increased income. electron compared to 1402 compared to 1401 we had almost 500 increase in luck compared to. the rest of our postal services, well, this shows that people are turning away from many people now they may even buy their mineral water by mail, because it is economically justified for them to spend time now , because of the price, and on special occasions, for example, in the new year or other occasions that occur throughout the year. we know that there may be more purchases and shipments in the middle. what is your plan ? last year , we had the so-called black friday experience, so now , despite the planning that we had done, it was a bit of a surprise. people usually do a lot more shopping on eid nights than in the past

i have a place in this platform to thank all my colleagues who were present at their work during the holidays . we in the postal company do not have more than 7 days off, and that is during special days, maybe many companies do. government offices are closed during these hot days, but none of my colleagues were closed and they were ready for their work so that they could not close down their services even in this heat and be able to deliver the enclosures to the people on time. it was your previous department that got help from the private sector, that is, you as a national company and by nature a public sector company you don't know the private sector as your competitor, not us . let's open a post office, either as an operator or as a help to the rest of the postal processes. right now, 80% of the processes of accepting our postal products are done by the private sector. the majority

of the delivery of our products is done by some private companies. we are almost half of our distribution. it is being done by the private sector. and our effort is to increase this percentage and increase the power and use of the private sector . popularization of the economy, and we do this we have put our work in the way and we are doing our best to open the doors of the people of the private sector to the postal process and involve them in this process from the point of view of cultural formation . private mail also had a service that people look at to see if they need more speed or

less cost or more quality. well, the people themselves choose the market. well, the national post company is usually the first choice of the people of the post company of course, there are some services that i have to get from the postal company, like the issue of the passport that we talked about in the previous section, or the authentication that you mentioned. to the private sector , or the ability of the private sector is not at all to the extent that they can provide this service in the whole country, well , look at the capillary network that we have in the whole of iran, which is about 12,000 postal points, no company has the facilities and the infrastructure to be able to

provide this service in 12 thousand shell points even in villages, usually other postal companies when it comes to postal products, they should be placed in postal packages, that is, if i give an example, for example, if a private sector pistachio company does not have an office in a city or does not have the personnel to explain the package , it will accept the package with its own tariff and deliver it in the form of postal transport. we give and we enter our own postal network and organize or analyze their products or

deliver them. this can happen in all the approximately 30 companies that have a license for postal activity, which, well , in the past, these two companies were not more than one. in the last two years, this number has increased to 30 companies , which we are very happy about we do that competition makes us work harder , as the famous saying goes, and it becomes more visible . . we are not looking at it, we are looking at it as a colleague because

we are all supposed to provide a service to the people of our country. their services are different from the national company, yes according to the type of their activities , they may not be able to provide the variety of postal services that we had in the national post company and cover all of them, but for example, what do you see? i will give an example of these services. now this is happening in some provinces , it is being done by another part of the postal operators, well , the number of services is more in some places, but in some places it is less by the private sector. in the path of transformation

in the provision of postal services that we talked about in the first part or the smartness that we talked about earlier what kind of transformation is needed in the national post company in other areas, considering the global developments and international interactions, we discussed the approach of digital transformation and from the beginning of our activity, we made it the top of our work and agreed that with the culture building that takes place in our managers. the first step is for us to train our managers and familiarize them with the topic of digital transformation, and help us to spread this digital transformation throughout farahand. post and even to train our customers so that they can make the most of this digital transformation , that is, what kind of services can you see specifically. it is not a type of attitude, which means that the party he expects is to receive his service through digital tools, so to speak. for example, if

he was able to track his product through the phone 193 before, for example, he can now use his mobile phone or sms. or through the sites , he can use the same service that he used to receive non-digitally, that is, we must say that in a way, the services provided by the post office are the same. it will be easier, or the same example you gave, maybe another pie if the device doesn't want to go or if the earth doesn't want to be able to track this route, it's a service or you can see all the tracking products. i gave an example of the famous saying of calling our mobile counters . i will give an example, how many do you have? now, we have identified almost 10 provinces in which we can activate the mobile counters, which, in addition to

visiting the people to explain their products, you can visit them in the specified area to get their products. there is a kind of digital thinking behind this case , so people should understand that digital thinking they can use applications to call up the programs they have on their mobile phones, the mobile post office that comes to their house or they can go to the nearest mobile phone service. mobile locations are working now in 10 provinces, we determined that by using the capacity. the private sector is buying vans and providing them to the private sector, which in the form of mobile kiosks are in charge of distributing postal products and receiving products , which means that it has not yet been fully implemented. do you think when will the country become national ? we are trying our best to

implement this infrastructure in the whole country, but because we expect the private sector to come and invest, we are waiting for the private sector . we have arranged for the private sector to come and use these infrastructure conditions and this will help us to provide this service. the private sector is ready . let's bring the rest of the private sector into this as well let's suggest them to enter another issue that will be discussed later about postal packages. maybe now, for example, an inaccurate address or the absence of the owner of the package at the time of delivery is one of the reasons for the return of the package at the post offices, but sometimes it happened that , for example, the owner of the package was at the address, the address was also accurate and at the destination, but the

package was returned. how do you check it, and in a way , there are many reasons, you see, according to our laws, we are obliged, we are obliged, for example, we must have had a case where, for example, the passport was delivered to the owner's wife, for example, the wife of the owner's wife is the recipient of the complaint. he said that why did i have the passport even in my wife's hand, we should have handed it over to myself, well, you see , these are things that can happen a lot, or the owner of the parcel was not in possession of his house . it is a very normal thing and it happens a lot. the first thing you mentioned is the issue of addresses, not using correct addresses. my expectation here is that people

should definitely use the postal code when sending their postal products. this is also for the convenience of our colleagues. also, a lot more precisely it is easier for the recipient to receive it. very well, thank you very much, mr. d. thank you for your presence on the front page program. thank you for your attention and companionship. dear viewers, have a good time and days . god protect the chaos of the last two weeks in england. it led them to conclude that the deepening of problems and crises in england and the attitude of some politicians. it has provided the ground for recent riots. the crisis of high living costs,

low economic growth, increasing government debt, rising bank loan interest, long queues of patients waiting for treatment, increasing crimes, are just some of the problems of society. this is the country. however, a number of people and experts say that british parties, especially some members of the conservative party, are the perpetrators of riots in this country. the conservative government with slogans of opposition to immigrants and opposition to asylum seekers is to blame for these riots. the conservative party, which recently lost power after 14 years , linked all the country's problems to immigrants and prepared racists to attack immigrants and muslims. the conservative government that was in power in england until two months ago blamed immigrants for the country's problems. prevention of he calls the arrival of refugees to this country as one of his main goals to

hide problems and crises. in my opinion, the previous government, which wanted to increase its popularity among the rightists , advertised that all the problems of this country are related to immigrants, a large number of whom are muslims. in this way, by blowing anti-immigrant propaganda , he legitimized the hostility towards the non-british. and provided the ground for rioters. in recent days, in dozens of british cities, extreme right-wing extremists started violent demonstrations against mosques, islamic centers, shops and car houses. muslims as well as aid centers attacked immigrants and even police officers and vehicles and made this country face chaos and chaos. the number of countries that travel to england due to the spread of chaos and insecurity. exporting has increased and so far at least 10 countries from different continents of the world have asked their nationals

not to travel to england and if they are present in this country to leave british soil let me share. everything comes from iran. it's wonderful . i saw places that were many centuries before us all the materials here are natural . there is so much carving and elegance here. i feel like i am touching history. he is one of the russian tourists who recently traveled to iran. his trip to iran is the result of the new round of interactions between the two countries in the field of tourism. it is possible to cancel the group travel visas between the two countries and boost new markets in iran through a joint meeting with the governors. let's be respectful, let's have a road map , let's reach an agreement with each other. i firmly and proudly

say that all our provinces are full of tourist attractions. russia is one of the newest markets. which is invested in for iran's tourism industry. we stayed in iran for a week and after tehran we went to kashan, isfahan, shiraz and qeshm island. this trip was like a discovery for me. mehram local people. in traditional houses , it was the thing that drew my attention the most . in iran, urban life is full of excitement and at the same time there is an original culture and customs. in my opinion, an iranian breakfast in an iranian garden is the share of all tourists. in the seventh plan, the number of tourists to iran is targeted at 15 million people. this figure is now 6 million people. 15 million from perspective we are not far away. let the government open the hands of the private sector. our ambassadors are trying to make it

possible for more tourists to travel to the country by defining new markets and creating education such as canceling tourist visas. elham goran radio news. how do you observe the current reality in israel at the political and military level? yes, don't start, on the popular level, there is a state of extreme fear in the night hours, and the tension creeps into the atmosphere. many of them are bottles of mineral water, as well as supplies such as vegetable oils, etc. , perhaps because of their fear of being forced to stay in the shelters for a few days, and we hear statements, for example, about giving satellite phones not only

to the ministers but also to the mayors and our senior officials. many israelis are also eager to buy these phones for fear of power cuts, cell phones, and the internet, and all of these things show us the extreme state of fear and the response of hezbollah and the response of iran every hour. the iranian response, which we do not know yet, neither the timing , nor the source, nor the nature, but we have also heard a lot from the far-right saying since when is israel sitting powerless and waiting for an attack on it and waiting for these responses , the streets are almost empty in these hours. maybe in the coming days, if

there are hundreds of rockets, for example , there will be a problem with the air defense system, because the large number of missiles will scatter the air defense system. you can't deal with the number of all this number of missiles, this is this, these are the scenarios that

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azadi square, facing tehran. welcome to noon news. the honorable government introduced the list of proposed ministers. important letter from the sender of the president to the recipient of the speaker of the parliament. mr. bizikian introduced 19 proposed ministers to the parliament did from tomorrow morning, according to the tables that have been predicted, there is a timetable, at what time, which