global internet infrastructure to its knees, causing chaos and confusion overnight and now industries around the world are scrambling to fully recover. good afternoon. i'm kristen sze

this software update was made by the american cybersecurity firm crowdstrike, whose services are used by thousands of businesses and government agencies. the glitch caused computers running microsoft windows to crash. windows software is used by more than half of fortune 500 companies. payment systems and hospitals. getting systems back online has been slow, as many computer networks require manual rebooting. crowdstrike has apologized and says this was not a cyber attack. travel took the hardest hit from the outage, stranding millions of people at airports around the world. that includes right here in the bay area. at sfo. some travelers had to sleep at the airport overnight waiting for the glitch in its impact to fully resolve. abc seven news reporter lena howland spoke with many stranded people. >> passengers from across the globe left stranded at sfo amid a software outage causing worldwide disruptions. >> i mean, this is a mess, i get it, but it's very frustrating.

>> the faa says united american, delta and allegiant airlines were all grounded overnight. now they're slowly coming back online. but both delta and united are warning passengers to expect disruptions throughout the day. on friday. >> so i got here at 530, checked in. they checked all my luggage uh- went to sit down. in about a half hour later, they came up and said all flights canceled, including mine, even though the plane's sitting at the gate. >> frank desimone drove up from san jose early friday morning. his 20 year old daughter is in the hospital, nearly 2400 miles away in honolulu. still, he couldn't get rebooked on another flight until tomorrow. >> it's not fun, and i'm going to have to talk to my daughter, it's definitely a tough situation she's in. she's going in for surgery. so now i'm praying that they delay the surgery. maybe it would happen today. >> then there's andrew martin here on a layover from australia. i landed in san fran about 4:30 p.m. yesterday, forced to sleep here overnight. he's been stuck for more than 12

hours as he waits to get rebooked. >> look disappointed i obviously it's a long way from australia to the us to start with which sucks, but i'm going to make the most of it. >> so despite long lines at every ticket counter, everett kelly managed to remain calm. he's the national president of the american federation of government employees, the largest union representing 750,000 federal workers nationwide. >> it's not pleasant, but i just ask people to be patient and consider the other person, right? consider that, you know, these employees, it's easy to lash out at them. right. but they had nothing to do with it, right? they couldn't do anything. so, you know, we have to be patient and just wait until they resolve the issue. >> both delta and united said they are working to issue travel waivers in order to help passengers get rebooked on new flights at sfo. lena howland, abc seven news. >> and joining us live right now for more insight. cybersecurity expert and former fbi

counterintelligence operative eric o'neill. eric, thanks for joining us. oh, we can't hear you right now. i'm not sure if your mic is muted, you want to try turning it on or hear keep talking. still cannot hear you. still can't hear you. >> what should be on there? you are. >> all right. live television. what are you going to do? got to love that. eric, thank you so much for joining us. what exactly is crowdstrike? what role does it its software play in cybersecurity? >> so crowdstrike is one of the preeminent cybersecurity software companies on earth. they have a massive market share in protecting customers all over the world. i think they make up a 2023 numbers, about 15% of the entire market. the next is microsoft, which is 40, and they have 25. that's a quarter of the market of what's called endpoint detection and response software. and that's unfortunately the kind of software that was

responsible for the glitch we're seeing all over the world. >> without getting too complicated, how can a software update lead to such widespread outages? >> well, think of endpoint detection and response software. you know, if you want to use a very visceral way of describing it, it's like the bouncer that stands at the door in front of your most important club, right? this is where your secure data sets and nobody gets by this bouncer without being on the list. and that's sort of a shorthand for what edr does. now that sits sort of in front of the of all of the rest of the applications that load in an operating system. and it's checked when your version of windows boots up because they want to make sure that cyber attackers aren't inserting themselves right at boot up and getting in the most important part of windows, the kernel. and so when windows boots up, it has to look at the sensor. and when crowdstrike sent out a patch to every user through the cloud, that patch had an error in it. and so when your windows machine tries to boot up, it reaches out

to the crowdstrike sensor, sees a problem. there's a glitch. it didn't work with windows, and everything crashes. now the problem is you're in a crash loop. every time you try to boot up, it crashes. and so you physically have to sit down at the computer, boot into safe mode so no applications run, then delete that problem and crowdstrike actually reach in and delete the file and then reboot. it reaches to crowdstrike, gets the right update. the better the one they switched out and everything's fine. but that takes a lot of time. and time, unfortunately. and cybersecurity is never a great thing. >> i saw that with our it guys who worked heroically to get the system back up for us too, and it was cumbersome. and thank you. by the way, that analogy was so easy to understand. so thank you for that, okay, so the result was, you know, all these airlines were affected, but a few seem unaffected, like alaska and southwest. does that mean they don't run windows, or do they have some sort of backup system that makes them more resilient, that maybe everybody

else should think about? >> well, it's one of a couple of things they might not be using crowdstrike as their cybersecurity solution. they could have, logged into windows after the attack. so if you actually before the attack, after the attack. so if you were logged in after a certain time in the morning, if you booted your windows, then you were fine. i suspect they don't use crowdstrike and that's why they they weren't a problem. they only have 25% of the market share. and it wasn't everyone who deploys the falcon sensor. so look, if you're a mac user, you were golden. like i had no problems today. but a lot of people who use windows and use this particular cybersecurity vendor ran into problems. >> i see eric, before we let you go real quickly, what are the lessons that we can learn from this? right. so if you're a business, what do you have to do? and if you're a cybersecurity company like crowdstrike, what do you have to do? >> well, this is just an example of how companies, all companies, not just crowdstrike, have to be very careful about the patches they deploy because they can have flaws that cause this kind

of chaos. so there has to be a lot of testing ahead of time. and we're in an environment right now, a global society that is in a what we call hybrid. first, we all work from home and it, you know, by the way, it didn't help that this happened on a friday when no one's in the office, everybody's working from home and it can't get their hands on any computer systems. that causes more problems. so we have to be a little bit more careful. companies have to be careful when they're deploying patches. but this doesn't mean that consumers should not patch or should wait to patch, because what happens is cyber attackers, as soon as a company says we've deployed a patch, look at the patch and find out how to exploit the flaw that the patch is trying to fix. so if you wait, you might be a victim of a cyber attack. >> all right. eric o'neill, thank you so much. really appreciate your insight. >> thank you for having me on. >> turning now to the other big story of the day growing calls from democrats for president biden to drop out of the race. two members of the bay area congressional delegation issued

statements this morning asking him to pass the torch. that includes south bay representative zoe lofgren, who tells abc7 it doesn't appear biden can beat former president donald trump. >> we need to beat donald trump full stop. he's a threat to the democracy. he's unfit to be president. and i'm concerned from the data that president biden will fall short of that. the first step is to try and focus on winning this election and making sure that we keep the senate democratic and turn the house democratic so that we don't end up with really some very adverse, outcomes for the american people. >> lofgren says it's ultimately up to president biden to decide if he wants to continue, and if he does, she will support him in the north bay. congressman jared huffman joined three other members of congress in sending this joint statement to the president. it reads, it is now

time for you to pass the torch to a new generation of democratic leaders. democrats have a deep and talented bench of younger leaders, led by vice president kamala harris, who you have lifted up empowered and prepared for this moment. meanwhile, former president trump has formally accepted the republican nomination for president during a more than 90 minute speech at the rnc last night, the longest on record. he spoke about everything from the economy to the middle east and immigration. cnn reports he also made more than 20 false claims. all right. it's hot outside in many parts of the bay area, with some places exceeding 100 degrees. so abc seven news meteorologist drew tuma has more on how this heat is going to last, how long it's going to last, and what the weekend looks like. >> heat advisories do continue today. the afternoon is hot out there. these will last until 11 p.m. this evening for areas in orange, that just means take care of yourself. drink lots of water, find ways to stay cool

because we'll go above 100 degrees for daytime highs in our inland communities. there's about a 40 degree spread from the coast to our inland cities. so the coast is going to be popular certainly throughout the afternoon as those temperatures stay in the 60s and in the 70s. the heat risk today is moderate in most areas. we have some pockets of major heat risk where those temperatures are above 100 degrees. so again, just listen to your body, those most sensitive to the heat do take those precautions overnight tonight limited fog out there. our warmest areas still staying in the 60s. so it is a mild evening tomorrow though is much cooler and we'll have even cooler weather moving in for the upcoming weekend. a quick look at the accuweather seven day forecast shows you that heat advisory today. nice and cool over the weekend, but next week will likely have a fresh round of heat advisories, as are some summer sizzle. rather does return for several days. >> our week long focus on the san francisco mayoral race continues today. in just a few minutes, we're joined by san francisco's district three supervisor and president of the board, aaron peskin. later, a

rooster robbery. the mystery that's playing out in the south bay that's really

in the san francisco mayoral race will impact not only the city, but the entire bay area. so this week, we're talking with each of the top five mayoral candidates on abc7 news at three. wrapping up the week and joining us now is san francisco district three supervisor and president of the board aaron peskin. supervisor peskin, nice to have you in the studio. >> thanks for having me. >> all right. well, you've been supervisor, obviously, a long time in the city. you ran for mayor in 2011, and i never ran for mayor in 20. oh, okay. my

apologies. it's okay. that is bad research on my part. i run supervisor five times and i have never lost. >> and i love this city and it's my community. and i actually think i have a lot to offer it as mayor, i want to make this town more affordable. i want to make it safer. i want to make it a more livable home for all of us. >> but why right now at this juncture, san francisco has some very serious challenges, and i have more legislative experience than anybody else on that stage. >> i have a lot of solutions and creative ideas, and i've been the person who's been able to bring people together to get things done and solve problems. >> just to frame it for our viewers, would you describe yourself as the most left leaning of the top five major candidates? >> i have actually been the middle of the board of supervisors, which is why i've been elected three times as its president, twice unanimously by my colleagues, because i've been

able to bring people together to reach agreement, to move things forward. and that's what i'm going to do as mayor. >> okay. so let's talk about some of the big issues facing the city right now. top of mind is public safety of course, you've criticized mayor lyndon breed's approach, but what specific plans do you have to improve public safety and also ones that you haven't seen implemented in the past? >> well, as you know, i've been the supervisor for district three, the densest part of san francisco chinatown, north beach, ground zero for tourism, fisherman's wharf. and when i first started, 25 years ago, we didn't have any officers who spoke any chinese in chinatown. now we have and i've insisted in the community has insisted on making sure that we have officers who do real community policing, who know the names of the shopkeepers and the shopkeepers know their names. that's something that i have brought to district three, one of the safest districts in san francisco. and that's a promise that i want to bring to the rest

of san francisco. real community policing, real engagement. it makes people not only safe, it makes them feel safe. >> hello, officer ma. right. >> hello. officer william ma and his sergeant colbert chu and talent tang. >> yeah. >> so more of that, all right? absolutely. >> i do want to ask you, you know, i think you've sponsored an ordinance in the past that bans police from using new surveillance without board approval. i wonder, and also, you supported the recall of the past d.a. chesa boudin. i wonder if you still feel the same on those issues. >> so, actually, i've had meetings as recently as yesterday with the police. the law that we passed unanimously by the board of supervisors that requires departments to let the public and decision makers know how they're using surveillance technology, how long your personal information is stored, who it's shared with has actually made san francisco safer. it has actually given people and departments the tools to think about how this is being used, and make sure that it is

not misused. >> all right. in terms of another big issue then homelessness. yesterday, you heard mayor breed talk about starting next month, there will be some aggressive encampment sweeps. do you think that is the right approach and what would be your approach? >> listen, anybody who tells you that they're going to wave a magic wand and fix this problem in six months isn't telling you the truth. we need systemic answers. you can sweep, and then people come back. what we need are longer lasting solutions. and that is precisely why i worked with the communities of district three to stand up a 250 person homeless shelter, and there is now today less homelessness, less tent encampments in the surrounding area. because we did our part and that's the kind of work that i want to do as mayor with communities, not against communities. and ultimately, that is a more permanent solution than a sweep that brings people back in a week or moves them to the block away or the next district. those are not

long term solutions. >> okay, let's explore your plans for housing, increasing housing stock and also affordability. and i want to also just point out that you have sometimes been criticized in this area in terms of some who feel like you choose preservation over, you know, more development. so i guess this is a 2 in 1, if you could respond to that. >> sure. i have actually authorized in my 24 years since i was first elected, more housing than all of the other candidates combined all over this city. but we did it with neighborhoods. when we rezoned the eastern neighborhoods, we went to those neighborhoods and those leaders and asked them what they wanted, and they wanted parks and playgrounds for their kids. and child care centers. and we built that into the plan. more recently, it's really been the city and mayor breed against those neighborhoods, not listening to them, not incorporating their plans. when i first became a supervisor, we got three of those parcels that were the

former embarcadero freeway parcels, and i insisted that all of them be not just housing, but that they be affordable housing. and today there are over 400 units of family affordable housing. former homeless, affordable housing, all of that on those parcels. that's exactly what i'll do as mayor. >> okay, let's talk about economic development and recovery from the pandemic. right. it's been a little slow in the city. what is your pandemic recovery strategy? i know some of the talking points i've seen, i think from you, correct me if i'm wrong. you know, focuses on mixed use in downtown and, you know, and the mayor herself has said, well, let's do bring hbcu hbcus to the downtown area. let's create mixed use. let's do entertainment zones. do you echo some of those ideas, or do you think yours are remarkably different? >> so i think that this is an opportunity, albeit a challenge, to re-envision san francisco's downtown and bring in the best aspects of what we have in our neighborhoods. i used to work downtown for decades, and the

reality was at 6:00, downtown kind of rolled up, and if we wanted to have a good time, we went to north beach or we went to the mission. true. and that's always been the problem with san francisco's downtown. this is an opportunity to have restaurants, to have nightlife and arts and culture and entertainment and even some recreation and open space and playgrounds in the downtown. and with the drop in values that opportunity exists there. now, i also have some big ideas. let's envision a center for international tech diplomacy in the same way that new york is the headquarters for the united nations, for global politics. in the same way that geneva is the international headquarters for human rights. let's lead with what we have here in san francisco and make san francisco the international center for tech diplomacy. research institutions, academic institutions, market players. let's see if we can do that. fill empty office buildings, bring conventions to san francisco. so, yes, let's attract universities. i know

i've been working on that, and the mayor has been working on that. but let's think outside the box. those are the kind of ideas that i bring as much as the next mayor, supervisor aaron peskin. >> thank you. so much. thanks for having me sharing your ideas. and as we mentioned, we've interviewed each of the top five san francisco mayoral candidates this week here on abc seven news at three. if you missed any of them, all of the interviews are posted on our website, abc7 news.com. then in september, abc seven news and the san francisco standard are joining forces to co-host a live debate with the top candidates. watch it live on septe

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look at him, look at them, look at them. that's that's a nice shot right there. see >> surveillance cameras captured thieves stealing a six foot metal rooster in broad daylight. i was in in the shock and disbelief because it's. >> this has been here. >> nasser carolla owns california home and garden, off winchester boulevard in campbell. every morning for the past nine and a half years, carolla and his wife have wheeled this large rooster out in front of their store and wheeled it back at closing. >> it's not quite heavy. it's probably about 85 pounds to 90 pounds. >> on wednesday afternoon, carolla said his surveillance cameras captured a man lingering around the rooster, his neighbor. surveillance cameras captured a better shot of the man running down winchester with it and then stuffing it in the back of a car. >> well, i really like to tell that guy, how the hell is he able to fit it in that little civic? >> carolla would bring that rooster with him to garden shows and events, i take it because a is a is a show stopper and it

makes people happy, especially with kids. >> when you think of campbell landmarks, you may think of the water tower or the pruneyard, but people we spoke to were familiar of the rooster. >> it's like stealing a mascot that is kind of iconic, i believe, because, you know, every time i go by there, i see it now. now that i know it's not there, i won't see it. >> i drive by it every day. on my way home from work, we spoke with ken johnson, executive director with the chamber of commerce. >> he said it was just on wednesday, campbell police held a meeting with business owners regarding retail theft. police said carolla did report the rooster stolen on thursday. >> we have him, we got him, we got the license plate. we're gonna get you, buddy. it's not about the materialistic value of it. it's more about sentimental value. >> in campbell, lauren martinez, abc seven news. >> abc seven news is streaming 24 over seven. get the abc7 bay area app and join us whene

encampments next month. breed made the comment at a debate yesterday hosted by the san francisco firefighters union. our media partners at the san francisco standard were there. they say breed applauded the supreme court's decision in june that allows cities to enforce rules restricting unhoused people from just sleeping outside. breed says the city may start issuing criminal penalties for violations. the clock tower in san francisco's ghirardelli square will get its first new roof in over a century. during a regular inspection, officials found a leak in the tower, according to the chronicle. the problem started during heavy rain in 2022, but the permitting process for a long term fix took some time. more than 1300 tiles will be removed and inspected,

then either replaced or repaired. a brand new indoor mini golf club is now open in san francisco's mission district. holy moly golf club is taking the space of the closed urban putt at 22nd and venice. the club has 18 themed mini golf holes, plus food and some creative drinks. thanks so much for joining us today. world news tonight with david muir starts now and i'll see you back here at four. tonight, the global tech outage now being called one of the worst in history. tens of thousands of flights canceled or delayed around the world. a new wave of democratic lawmakers now pressuring president biden to step aside in the race for president. and what we've just learned about the attempted assassination o