id, oh, mom, lisa's missing. what do you mean lisa's missing? this is just unfathomable. she can't be missing. >> what do you mean leases missing? this is just unfathomable.

she can't be missing. >> we started in immediate search at the surrounding area. things happened so fast. we need to find her. >> so her body was found -- >> right here. >> why would anyone do? this >> -- words were thrown out like jealousy, some kind of love triangle. >> did you keep getting new tips in all the? time >> tips for coming. and >> we kept hitting dead ends. >> that ends. >> a massive law enforcement project had gone on over 25 years. >> god, could you give us a little something here? we just got to keep going. >> for the first time, we had a face to put with the bogeyman. >> what are you thinking? >> i took a big deep breath, and my mind began racing. >> your job must have dropped. >> to say the least. >> i picked up a rose, and i put a card on it. it just said, lisa, it's the dawn.

>> it's a pretty little thing, whimsical, frivolous, but three decades ago, this music box meant something else. a symbol of deadly intent. >> did that give you a chill scene that music box? >> yes, absolutely. >> a gift from an evil soul. >> he had bought the music box prior to her being abducted. >> and a clue for the homicide investigators who never gave up on this case. >> women grew up afraid had heard the story, and they deserve an answer. >> the whole community deserves an answer. >> agawam in western massachusetts is the home of the six flags, new england's biggest theme park. the town itself is small with the wholesome vibe. generations of families have grown up here. but on april 16th, 1992, agawam

was in the spotlight for all the wrong reasons. >> is this just like any typical day, you're on your way to work? >> exactly, just another typical day. >> just another typical day until it wasn't. sophia maynard, back then, a clerk at brittany's card and gift shop. notice something strange as she pulled up to the store that thursday morning. a parked car that shouldn't have been there. it belonged to lisa ziegert. lisa worked evenings at the store. during the day, she was a teacher zaid. >> drove in and really couldn't quite figure out why she would be there at that time we. she would be at the agawam middle school teaching. >> was that obscene or car? >> definitely odd, yes. >> sofia parked and went inside. >> the door was unlocked and the music was on, the lights were on. >> so that's weird. >> yeah. >> so maybe she had opened the store? >> maybe she forgot something there and, you know, maybe had

a break between classes, or you know, whatever, something, maybe. >> she called lisa's name, no answer. went up and down the narrow aisles, past the coffee mugs, the porcelain knick-knacks, the music boxes and cards. >> i walked around the counter where the cash register was and her purse was there. so, then, i started thinking, that's odd. it's not. why would her purse be there and she's not? exactly. >> she checked the back of the store, saw one room was a mess. >> were you worried that you are going to look into one of these rooms and possibly fined with lisa in there? >> that was the first thought in my head, was if something that did happen to her, that i was going to find her there. >> but 24-year-old lisa ziegert wasn't there, wasn't anywhere in the store. >> is your heart pumping? are you just -- >> i was pretty panicked at that point he. i knew something obviously happened to her she.

so, my first instinct was to just run and call the police. >> she ran to a store across the road to call 9-1-1. >> they told me that i needed to go down right away to brittani's card shop. >> detective wayne macy of the agawam police department was assigned the case. >> you head over the right away? >> i did, i did. >> how much information do you have? very little at this point? >> not at the time, just that somebody was missing from a store. >> >> once inside, makes the salt leases code as well as her purse. the messy store room, the untouched cash register. >> and it doesn't take a detective even to know when somebody's belongings are all left behind like that, it's not a good sign. >> right, you know in your heart and in your mind that when those kinds of things are left behind, obviously, this is not going to be a good thing. >> missy and his colleagues had their video camera out, searching for clues. >> meantime, the news spread to

lisa's mom, d ziegert. >> i got a phone call first from the school. >> the school where lisa worked during the day as an aide. >> she said, a, you know, do you know where lisa might be? she didn't come in? and i said, i don't know, maybe she overslept. >> big d didn't think anything of it. but then lynn rogerson, the older sister, got a call. this one from an a friend who said that lisa was nowhere to be found. >> my anxiety was through the roof. -- right away? >> from the phone call onward. >> is this because their personal belongings were left behind and her car? >> and the store was open. yeah. she would never do that. she would never have left that store, and leave her car unlocked, never. >> lynn raced over her mom's office. >> when lynn came to the office to tell me, she said oh, mom, leases missing. and portland, my response was

what do you mean leases missing? this is just unfathomable bruno? it's just unfathomable. what do you mean she's missing? >> it's just not at all what you're expecting to hear and agawam, massachusetts. >> not at all. >> but what was coming in was even more incomprehensible and even more than they could bear. we're coming up -- >> we started looking in the store for clues as to what could've happened there at the scene. >> detectives turned up evidence of a fierce struggle in the gift shop, triggering a massive search for the missing lisa. >> there was a door that actually had what appeared to be a he'll mark in it, and there was a little bit of bloods pattering. >> you don't know what you're going to find, but you just keep looking. >> and later, a picture of a killer painted by dna. >> it doesn't tell you who the killer is, but it can tell you what the killer looks like? >> correct. >> when dateline continues. ar depression.

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goli, taste your goals. turn ideas into i-did-its. lisa ziegert disappeared in april 1992, during her evening shift at a gift shop. >> lisa ziegert disappeared in

detective wayne macey was called to the store april 1992 during her evening shift at a gift shop. detective wayne macy was called to the store the next morning. >> you are worried immediately? >> very much so. so we started looking in the story for clues as to what could've happened there at the scene. >> police swarmed the place. >> there was a back room. there was a door that actually had what appeared to be a he'll mark in it. where somebody might have kicked it. the boxes were actually flattened down like somebody may have been on those boxes. and there was a little bit of blood spatter rain on some of the boxes. >> so you're looking at the beginnings of an abduction? >> yeah. >> they believed the boxes, the denton the door, and the blood spatter all pointed to a struggle. >> we started an immediate search of the surrounding area, dumped or areas, back eiley areas.

this was kind of a strip mall type area, and there was a lot of little nooks and crannies that somebody could put -- >> did you team find anything? >> no. >> they talk to everyone who is in the area that night. >> did anyone see anything? >> there were not any significance. >> detectives developed a timeline. >> what time are you thinking this happened? >> we're thinking somewhere between 8:30 and ten minutes to nine on that evening. >> that's a really accurate, small window. >> the last transaction on the cash register was that a 20 pm. a customer told police she came into the store at nine, but it was empty. she thought she heard a noise in the back left. >> so she was about 40 minutes from closing when this happened? >> yes. >> they soon had a working theory of what happened. >> it was an assault that took place in that store. to gain some kind of control over lisa. there was also a side door, and the side door led to an alley, and they probably went out the

side and just pulled the car out and left from there. >> and then just vanished? >> and then just finished. >> but where was she now? the one agawam pd, the massachusetts police, and the fbi launched an intensive search. her parents, siblings, and friends gathered at the family home to weigh. they were terrified. who would hurt their fun, friendly lisa? the girl with the corn flower blue eyes. >> she was bubbly and -- when she laugh, she laughed like this. >> she always covered her -- >> but if she was laughing, you were laughing to. she had an infectious giggle. and she was small, but her personality was pretty big. >> i did hear she had a bit of a mystery beside to her? >> oh yeah, she does in fact, we found a paper where she had written when she was supposed to be writing a poem, for an assignment, and she obviously had writers block, so she wrote this whole paper piece of paper

on why she was wasting time. she just wasted an hour on this piece of paper, and she wasted a piece of paper, and she had nothing done, nothing. >> police's life was full, packed with her many interests. >> so this is leases artwork? >> yes, yes. some is from college, someone's room high school. >> these are pretty colors. >> it has to have blue. everything has to have blue in it according to lisa. >> she was always sketching in her spirit time? >> yes. >> mr. something she loved to do? >> she did. >> something else, lisa loved to dance. here she is that our parents anniversary party a year before she vanished. kim murray, one of her oldest friends. >> we would go out, you know, to clubs and we would listen to music and dance and she had her favorites, but if we were in a car even driving and a song came on that she loved, she would pull over to the side of the road and go into a parking lot and turn off the radio and get out and dance. >> really? >> she really would.

>> she would pull the car over? >> this sounds like a dance like everybody is watching. >> yeah, kind of like that. >> dance like nobody's watching. >> yeah. >> the middle school kids she taught were drawn to that saying, the fun loving spirit. david ziegert is her younger brother. >> she decided to come a teacher because she was always around children. she was kind of a big kid herself. she was ready to enjoy life and see the silliness and things and, you know, to be able to relate to kids that well. at the time she vanished, later wasn't love. her boyfriend, blair must weigh, or with computers. he lived in the house with a bunch of roommates, including edberg audi. >> was your house kind of other gathering place for all the friends? parties, dinners? >> yeah, we were young so all our friends would come there and we had a lot of fun. a lot of different parties and had family over a lot, which was unusual. >> adam and blair were good

friends and co-owners of the house. are you happy that lisa and blair found each other? >> absolutely, i had never seen him happier, she seemed really happy. they were great together, everyone talked about it. >> lisa's sister, leon, was another roommate. >> so you all knew each other? this was a tight-knit circle of friends? >> very. >> had lisa spend a lot of time out your house? >> yes. >> in the days after she went missing, lisa's friends formed their own search parties. ed went out with at's boyfriend. >> i remember it was raining and cold and we walked through the woods and he didn't want to stop looking and i said, we were soaking wet, he didn't want to stop looking. i wasn't going to stop. so we just kept looking. >> what was the mood like? >> it was stressful, like a second feeling that you don't know what you're going to find and you wonder why are we doing this, what happened? she must be somewhere. but you just keep looking. >> did you think that maybe she

was okay for you starting to lose hope? >> things happen so fast. it was just, we need to find her. >> those were probably the longest days of our lives. i mean, in order to help the police there was constant calls from them with questions. could you come down and look at this, or does any of the sound familiar to you? i think that they were so much of that that your anxiety was kind of on high all this time. >> that was especially hard for her group of friends. >> four days passed in a heart thumping, hand wringing, visible blur. then, on easter sunday, the ziegerts got the news they never wanted to hear. coming up -- >> there were tires rocks going in and coming out of here. >> possibly from the person who took lisa here? >> very possibly, yeah. >> one mystery about to be solved. another just starting. this could be someone you knew? >> yes.

>> that is a scary feeling. >> it is very scary. >> our parents were horrified and they started not letting us walk to our cars after dark alone. >> when dateline continues. n dateline continues g with significantly clearer skin... skyrizi helps me move with less joint pain, stiffness, swelling, and fatigue. and is just 4 doses a year, after 2 starter doses. skyrizi attaches to and reduces a source of excess inflammation that can lead to skin and joint symptoms. with skyrizi 90% clearer skin and less joint pain are possible. serious allergic reactions and an increased risk of infections or a lower ability to fight them may occur. tell your doctor if you have an infection or symptoms, had a vaccine, or plan to. thanks to skyrizi, there's nothing like clearer skin and better movement... and that means everything. ♪nothing is everything♪ now's the time to ask your doctor about skyrizi.

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it was easter sunday 1992, four days after lisa it was easter sunday, 1992, ziegert disappeared. four days after lisa ziegert disappeared. >> i think we were all in kind of disbelief at the time. >> stephanie berry, who later became a reporter for the local newspaper, the republican, was just 20 years old when lisa disappeared, working at a restaurant in town. >> of course, we were trying to sort through is it really threw, sifting through the rumors. we just couldn't really believe it because agawam it's such a sleepy little town and it is insular. >> detective wayne macy was worn out that day. he and his team, along with the state police and fbi, had been

working long days searching for lisa. then they got the call that changed everything. >> the call came to the dispatch that a man walking his dog after dinner had observed what he believed to be a female body laying in the woods on a small hill. >> did you head right over there? >> yes, four of us jumped in a car and headed over there to that location. >> it was a scant three miles from the gift shop where lisa had been abducted. when they got there they found a dirt path leading into the woods. >> a pass you could easily miss if you're just driving past here? >> especially at night. we suspect that the suspect knew exactly where he was going because you would have to, or you'd go right by it otherwise. >> the landscape has changed since that great spring day. it was much more open back then, and muddy. >> it has been rained on for basically three days and some sleet and a little bit of snow.

so what we did, the four of us that came in here, we walked in each other's trucks. >> not to disturb the ground? >> right. we are about up to our angles and mud coming out there. >> the retired arts? >> they're retired tracks that had been going in and coming out. >> possibly from the person who took lisa here? >> very possibly, that's what we figured. >> they didn't have to go far before they came upon a grisly scene. >> so her body was found -- >> right in here. >> right in this area? >> right here. >> what is the scene telling you? >> she was partially clad. she had a pair of boots on and some of her clothing had been pulled down. >> sexual assault? >> obvious sexual assault. defensive wounds on the hands, things like that. >> did you believe she was still alive when she came here? >> there was evidence that there had been a scuffle in this area and that she had entered up over there and that is where the assault actually

took place, where she was killed. >> how did you know for certain it was lisa? >> we had a description of her on that particular evening. what she was wearing and also a particular charm bracelet that we all were aware of and the charm bracelet was still there. >> a young woman with her life ahead of her, brutally assaulted and stabbed multiple times. detective mazy had the dreadful task of telling the family. >> i can remember jumping into the car and racing at a very high rate of speed down to the ziegerts house, because i thought that if i ever slowed down and stopped i might turn around and let someone else do it. but >> he kept his nerve and kept driving until he got to the ziegert house. >> when i got there, as i was walking up to the door i remember thinking to myself, what is the easiest, safest, the best way to say the word dead? >> the ziegert spare time that.

>> when he came to the front door i looked at him and i said you found her? he said yes. i said, she's dead isn't she? hi, to this day i think how brave he was. what courage that took to come. i went down to my knees and it was something -- you really didn't expect to hear. your mind doesn't want to go that far. it's always like, it could be this, it could be that, it's not going to happen. >> i actually did something similar to mom and i almost went to my knees and then i took a deep breath in and said to myself i've got stuff to do. >> there is a lot of stuff to do. sad stuff. hard stuff. that night, investigators brought leases body out of the woods and the ziegerts began making arrangements so that a shattered community could say its goodbyes.

how many people do you think came out, strangers, loved ones, friends? >> thousands. >> and it was raining. >> there is rain outside the funeral home. they were so good. you couldn't talk with anyone, yet you didn't feel like talking. >> for lisa's brother david, who had flown home from california, it was a reminder of the tight-knit community he knew as a child. >> when big tragedies happen, communities kind of join together and have each other's back and in agawam is no different. they did that, they did that for us. they put themselves in our position. imagine if my daughter or my sister or one of my family members had this happen to them. how would i feel? >> a sleepy little town learned about real fear after lisa's murder. >> our parents were horrified, they started not letting us walk to our cars after dark alone. some of the parents wouldn't let their daughters even go to work for a few days after she

was kidnapped. >> everyone knew there could be a killer living among them. someone who knew the area, it's side alleys, it's unmarked pathways. >> this could be someone you knew? >> yes. >> could be a resident of agawam? >> right. >> that is a scary feeling. >> it's very scary. it changed the way all of us functioned. it definitely had a huge impact on our safety, feeling safe, feeling safe alone, feeling safe just being a woman. >> many women felt the same way, signing up for self defense classes and carrying mace. >> i know that i stopped talking to many of my male friends at that time. i was afraid to even carry on friendships with people because i didn't know what had happened to her. >> investigators worked flat out for months. little did they know that decades later they would still be at it. coming up --

>> we found dna and the analysis came back. >> so this could be your ace in the hole? >> this could be our suspect. exactly. >> a possible motive. >> motives or thrown out like a jealousy, some kind of love triangle. >> and a possible suspect. >> i would hear that definitively that he was the one who killed lisa ziegert. >> when dateline continues. continues i felt like my movements were in the spotlight. #1-prescribed ingrezza is the only td treatment for adults that's always one pill, once daily. ingrezza 80 mg is proven to reduce td movements in 7 out of 10 people. people taking ingrezza can stay on most mental health meds. ingrezza can cause depression, suicidal thoughts, or actions in patients with huntington's disease. pay close attention to and call your doctor if you become depressed, have sudden changes in mood, behaviors, feelings, or have thoughts of suicide. don't take ingrezza if you're allergic to its ingredients. ingrezza may cause serious side effects, including angioedema,

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hour's top stories. trump ally rudy giuliani has been ordered to pay 100 and $48 million in a civil defamation suit brought by two former georgia election workers. ruby freeman and shaye moss faced a barrage of violent threats after giuliani and former president donald trump accused them of fraud in the 2020 election. freeman spoke after the verdict saying, quote, others must be held accountable, to. and, a new autopsy report reveals friends actor matthew

perry died of crowning, as well as a coronary artery disease, and acute effects of the opioid ketamine. now back to dateline. now back to dateline the lonely wooded area on we have no less than 15 detectives assigned. the edge of agawam where lisa's body was found was lonely no more. >> we have no less than 15 detectives assigned. >> investigators fanned out across the muddy patch of land, searching for anything that would help them catch lisa's killer. >> at this time we are analyzing all of our evidence, we're continuing to follow up on leads, and we have investigators assigned to work around the clock. >> the first piece of evidence we have is a button. >> they found buttons from lisa's clothes and her denim skirt. they took molds of their track spotted on the pathway and they studied the autopsy report, which said lisa died of night foods on the neck.

but her body had another story to tell them. did you find mail dna on her? >> we found dna and the analysis came back, we always assume at the time that it was going to be a male. >> so this it could be your ace in the hole? >> this could be our suspect, exactly. >> as they questioned leases circle of friends, investigators asked the man to give dna samples. they scrutinized the boyfriend closely, as they always do in cases like this. but blair's dna was not a match and he had an alibi. they ruled him out. the ziegerts and their friends, for their part, never once suspected him. was there any part of you or anyone else who had to at least look at blair? >> no. >> just because? >> i mean, no. i can honestly -- know. never, ever. >> in fact, as investigators drilled deep into lisa's life there seemed to be nothing troubling. >> did you learn anything about

lisa as far as maybe an angry ex-boyfriend, an enemy, somebody that may have wanted revenge on her? >> no. a lot of cases we find out that there were just some difficult situations in the relationships. with lisa that wasn't the case, she was just a regular person, a school teacher, a person who worked nights. she had a lot of friends, she was a great family. >> one account did give them pause. lisa's a good friend kim marie told investigators that lisa often talked about an eerie feeling that she was being watched. >> yeah, thursday night, before all of this happened i stopped by the store and she was there alone. i remember standing in front of the big windows in the store and she said that she was having that feeling again -- >> that someone was watching her? >> i said there's nobody out there. >> we never really got much more information out of kim or anyone else with regards to the particulars about that feeling. in this particular case it was

probably significant. >> significant, maybe. but not enough to go on. and, anyway, agawam detectives were swamped with tips. they followed up on everyone. you found lisa, you're job now is to find her killer? >> right, that was correct. >> i can't imagine what else was more important than that in agawam? >> nothing was going to be more important in this particular homicide. you have to understand, as a police department as small as we were, we have a lot of information coming in about other things that were happening that needed to be investigated. but we had a dedicated force of officers that were just specifically assigned to this case. we worked around the clock, sometimes 6 am until 2 am we would go home and get a few hours sleep, shower up, and come back at six a.m. and do the same thing for six, seven, eight weeks a row for seven

days. week >> as the weeks passed without an arrest some of the locals became obsessed with a terrible thing that happened in their town. >> they would gather at the local county -- coffee county. >> stephanie berry. >> at the time you get smoke in restaurants and they would smoke endless cigarettes and drink endless cups of coffee and just talk about a series endlessly. >> one theory about the killer's identity tore through town. >> i do vividly recall people saying that kid, his father own ebc, he did it. >> abc was a popular restaurant in town, just steps from the gift store where lisa was working when she was abducted. the owner of the restaurant was edberg ottawa, his son's edberg audi junior. >> i would hear definitively that he was the one who killed lisa ziegert. >> the same head as the one who owned the house with lisa's boyfriend, the same head that search for her, who comfort her

family after her death, who carried the coffin at her funeral. >> motives were thrown out like jealousy, some kind of blood triangle. >> people recalling and saying that he might have been involved in this crime in one way or another. >> why did they believe that he might be involved? >> well, in a small community, there is a lot of imagination and a lot of active minds. i think a lot of people assume is something about people, and then start to make decisions in their mind about what could have happened because of these assumptions. >> detective macy says many of the colors pushed the love triangle theory, but it was a triangle with a twist. >> the rumor that was coming in from in of a lot of people was that ed had a relationship with lisa's boyfriend and that, at one point, lisa might have come home and found them in a compromising position, both ed and blair. now something would have to be done with lisa. this is what we were getting. >> if possible motive?

>> exactly. everything had to be investigated to its fullest. >> edberg adi was so close to the ziegerts, he was like one of their own. could this be possible? coming up -- >> people were calling from agawam or stating it was because his father was a police chief, that he wasn't, that we were hiding. it >> a link police leads to accusation of a cover-up. the dad was a detective? >> he was a detective. and we're going to cover it up because of somebody's relationship with somebody in the police department? >> that is a direct and serious allegation against you. >> all of us, that wear the uniform, to think that anyone would do that. >> when dateline continues. continues ♪ introducing finish ultimate. engineered for the toughest conditions. dry burnt-on stains. old dishwashers. very hard water.

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why are we the only birds heading this way? ♪ ♪ what is that? duck à l'orange. what's duck à l'orange? it's you, with l'orange on top. ed borgatti was one of lisa ziegert's close friends, but now many in the community believed ed borgatti was one of lisa he may have killed her. ziegert's close friends, but now many in the community believe he may have killed her. did you have anything to do is lisa's death? >> absolutely not. but ed says that he understands why the police have to look at him in the early days after lisa was killed. >> that's what the police have to do, they had to talked all

of us. you've got to start somewhere, and i was more than happy to talk to them, tell them anything i could tell them. >> well ed was cooperating with police, the rumor mill went into overdrive. one of the rumors that first tested was that you were in a relationship with blair and that lisa caught two together and so you had to get rid of her. what is your reaction to that? >> the reaction is ridiculous, it's a rumor, and it's all i'm going to say. it's ridiculous to even address that. >> the borgatti family name was well known in town. its father, and senior, was not just the owner namesake of the family restaurant, he was also a retired agawam police detective and prominent member of the community, says his daughter. shelley >> my father was on the town council, he has a park named after him, he did a lot for the town. >> i think i was an easy target. an easy name to remember because the name was known in town, and then it is spread. it snowballed. i think that is what happened.

>> shelly says the rumors about her brother were hard to ignore, particularly whenever somebody called the restaurant to threaten or confront him. >> we are going to egg his car, why did he do this? the frustrating part is that you can't stop it. you can't stop it. they didn't even have a social media. i don't know how it went around that fast. >> making it even more frustrating, says shelley, is that she knew it was impossible for her brother ed to have killed lisa. >> where was your brother that night? >> he was here working with me and a whole crew of people. >> never left, never disappeared for a time? >> no, absolutely not. he was here working with all of us. there are plenty of witnesses. >> not only did ed seem to have a solid alibi, he also had the ziegert's support. >> how did you feel when his name started emerging in public as the person who may have killed lisa? >> i was angry with a people who are making that comment.

very angry. because i knew he'd never did it. but the course of accusations against him was almost deafening, says detective mazy. when you have everyone beating in the drum in the town that this guy did it, you can't ignore that? >> no and we wouldn't. until we absolutely were sure that he had no involvement in it. they had to follow up on information that his truck was similar to a suspicious vehicle seen by witnesses. and, of course, they had to ask him for dna. you took a dna sample from ed borgatti? >> yes. >> was it a match? >> no, it was negative. and his father, who i knew very well, ed senior, had said wayne can't you just go forward and let the community know that ed didn't do it? i told ed, you know i can't do that. the policy of the department is not to admit to who you are people of interest are, period. because at some later date if something happens and you have to change the story.

>> they had to consider whether ed might have had an accomplice, or if evidence could surface implicating him later. he wasn't crossed off the list. >> it was so frustrating when you're in that position and they're spending time on you and there is sinking yourself, this guy's getting away. >> for those who were thinking that it was ed getting away with lisa's murder, the rumors turned into conspiracy theories. >> so many people were calling from agawam stating that it was ed borgatti and it was because his father was the police chief, which he wasn't, that we were hiding it. >> the dad was a detective? >> he was a detective. and we're going to cover it up because of somebody's relationship with somebody on the police department? >> that is a direct and serious allegation against you. >> all of us that wear the uniform, to think that anyone who had to do anything like that. >> many in agawam continue to believe that ed borgatti was involved in lisa's murder. but, detectives had to move on. they had other tips to follow, other leads to pursue.

hoping that one of them would reveal lisa's killer. coming up -- -- >> there was one thing missing in the abduction of lisa, and that was a key off of her key ring. so we assumed that very possibly the suspect had the key. >> detectives may have unlocked the mystery. >> one of his keys fit to the lock. >> that is kind of an aha moment. >> yeah, and then i'm saying, bingo. >> did you think you might be looking at the killer? >> when dateline continues. hen dateline continues n't always been easy. i was constantly itching. whatever i was doing now, i'm staying ahead of my eczema there's a power inside all of us to live our passion. and dupixent works on the inside, to help heal your skin from within. it helps block a key source of inflammation inside the body that can cause eczema. so, adults can have long lasting, clearer skin and fast itch relief

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despite having dna from lisa ziegert's likely killer, detectives tasked with solving the case despite having dna from had so far come up empty. lisa ziegert's likely killer, detectives tasked with solving the case had so far come up empty. but it wasn't for a lack of great. >> we had 10 to 12 in our immediate detective bureau meeting on a daily basis.

>> and it also wasn't for a lack of attempts, those kept pouring in. >> each one of those tips out to be followed up and discounted, or kept going, one of the two. >> one such tip led investigators to bring a local man in for an interview. along with the questions they had for him was an unusual request. they wanted to see his keys. >> there was one thing missing in the abduction of lisa, and that was a key off of her caring. a key belonged to her apartment, so we assumed that, very possibly, the suspect had the key. >> detectives had taken the lock from lisa's apartment and brought it to the station. whenever they interview to someone they would see if one of the persons he's fit the lock and this time it worked. >> one of the other officers came in and whispered in my ear that the key fit to the lock. >> who? >> one of his keys fit the lock.

>> that kind of an aha moment. >> then i'm saying bingo. i came up with a key and said what is this key for? he said that is a key to my apartment. i said, well then let's go to your apartment. >> did you think that you might be looking at the killer? >> absolutely. >> but when they got to the man's apartment -- >> the keefe it is lock, it was the key to his apartment. >> wow. >> turns out the man's key also fit leases locked because their buildings were run by the same management company, which are sometimes used the same locks. it was a deflating moment. >> we had so many of those moments. >> like the call about a man who seemed fixated on the women coming in and out of leases health club, or the tipster who said a man borrowed his truck only to return it with bloodstained all of the inside. detectives determined that neither of those men killed lisa. they also used hypnosis to help to women try to recall the license plate of a suspicious

vehicle they had each seen the night lisa was abducted. nothing. and with the help of interpol, they traced an suv from agawam all the way to russia, to check its tires against the track left of the crime scene. no match. may see even met with fbi profiler,'s hoping they could help focus the search. so what were they telling you, as far as who the profile of this could be? >> it would've been somebody between the ages of 22 and 30. probably on the lower end of that age who was from around the area of where the dump site was, where he left lisa. and also the card shop. >> but the fbi profile didn't get them any closer to lisa's killer. >> in an investigation, you usually start out getting this much information. eventually it starts to go like this and you come to the point where you actually have the person involved. this investigation kept going like this.

>> it was getting bigger? >> getting bigger and bigger and sending us in different directions and every one of those directions has to be followed up. >> whether they wanted to or not, detective macy and his team found themselves tangled up in that break ups and ugly divorces as numerous women called in tips pointing to their husbands and boyfriends as lisa's killer. >> some of them had ulterior motives. whether their husband had beat them or abused them or the ex boyfriend had gone with another girl. >> like revenge reporting? >> right. we actually had to kind of make a determination here as to what we were dealing with. >> case and point, the call that came in from an attorney across the country in seattle. >> he's dated that both he and his private investigator had come across some things that might be of interest to us. >> kevin healy was that attorney. he was calling on behalf of his client, joyce sierra who confided in him or darkest fears about her estranged

husband, gary. >> he was involved in the murder. >> lisa's murder, the couple lived in massachusetts one easy was killed. one town over from agawam. despite having no connection to her or the ziegert family. >> anytime any news came out, they said that he would be glued to the television. he needed to know every single detail about the murder and the progress of the case of catching her. >> joyce and her husband were going through a nasty divorce, fighting over custody of their young son. and healy knew full well the lengths spouses sometimes go to gain the upper hand, but he says it was different with joyce. >> everybody makes allegations, but she had a visceral response that was so pained, it was clear there was something more to it. it wasn't like she was just pulling something out of the news to use it as ammunition in the custody battle. it was real for her. >> that is why healy felt

compelled to reach out to the agawam police department. >> this is the first time you're hearing about this man? >> right. >> detective mazy want it to speak with gary schara. he didn't wait long because the same day healy called, so did gary. >> he calls the station and wants to know if he is in fact a suspect. >> eager to clear his name, gary said he would come by the next day to meet with macy, but instead macy heard from another lawyer. this time it was gary's divorce attorney. she said gary wouldn't be talking to police because the accusations against him or a set up, concocted by his estranged wife. >> you had seen a bunch of those before? with all of these girlfriends you talked about calling in and saying their boyfriend had done this or that. >> at some point to the credibility of the witness comes into question. >> that credibility took another hit after detectives spoke with gary's friends, who described the demons joyce was struggling with.

>> she was an alcoholic, she was depressed. suddenly things entered into this. >> where does league go at this point? >> at this point we take it as far as we can and, barring anything else coming in, we don't have enough to get a search warrant or a subpoena to get gary in and have him give us his dna. so it kind of goes on the backburner. >> another name, another accusation, with no direct evidence implicating him in the murder. so it was filed away among the boxes of expanding case files and the detectives moved on to other leads. in the fall of 1993, a year and a half after lisa's murder, the investigation got a national boost when the tv show unsolved mysteries aired a segment devoted to the case. >> agawam massachusetts is, near the western connecticut border is a small town. >> did the show give you? hope >> it did. >> it had such a wide range and

was a popular show. >> we were ecstatic when they agreed to do the show. >> we picked it up because it was the family who is affected and the town that was affected. i mean, the more we looked into, it it became a crime against the town. >> the show generated hundreds of tips. many, again, pointing to ed borgatti. >> were you aware that after unsolved mysteries paired that more tips were called in about you again? >> i was aware of that and, again, that frustration of their spending all that time answering the phone about me when you just wanted to get tips on somebody else, like, move on. but, for some reason, it just wasn't. i don't know why. >> ultimately, the show failed to provide the breakthrough investigators were hoping for. >> at this point we are getting used to lockdowns. we have just got to keep going and keep moving ahead with any and all information that is coming in. >> while investigators kept searching, kept following leads,

filling more boxes. >> i want to thank you so much for coming out. >> lisa's family kept hope and her memory alive. >> we want people to know that we will not forget, we will not give up. someone knows something and we hope that they will find the courage to come forward. ♪ ♪ ♪ >> coming up. >> sometimes you have to no one to pass on the torch and give it to someone else. >> a new face on the case. even after ten years, did you keep getting new tips all the time? >> it's for coming in. >> but kept hitting dead ends? >> hitting dead ends, but then you pick up another file and you run with that. >> and, later, a message from the killer himself. >> your job must have dropped? >> to say the least. >> when dateline continues. n dateline continues

andrea canning (voiceover): the years moved slowly the years lived slowly for for the ziegert family, each anniversary of lisa's murder

the ziegert family. each anniversary of leases murder marked by a vigil with no arrest. chronicle by nbc affiliate, wwlp. >> they come every year to sing, to pray. >> six years ago that agawam lisa ziegert disappeared. >> into her murder, it's an act of one despite the passage of nine years. >> the ziegerts antigen ways to mark the milestone. lisa should have been the maid of honor at lens wedding. >> my husband and i went to a cemetery, brought her bouquet she would have carried. >> that's a nice way to include her at your wedding. >> yeah. >> they all had an extra bouquet for lisa. >> the family raise money for scholarships in lisa's name and help dedicate memorials to her. >> there is memories and reminders of lisa everywhere. >> yeah. she still makes a difference. >> at every vigil, every press

conference, every event, there was lisa's mom standing front and center. the face of a determined family. >> we want people to remember lisa that when she was and also to remind people that this is an unsolved case. >> no one has led the charge more than you. to ensure that it stayed active and that people cared and people were paying attention. this is a real mother's life right here. >> never refused an interview. i never refused working on something so that if they saw me, then they sought lisa. they remembered about lisa. >> i think it was helpful and keeping leases story well event. it kept it very real to everyone. >> for number of years we did a golf tournament. we raise money for scholarships for kids out of high school. >> lisa's brother david says a times, the family paid an emotional price for their efforts. >> it became so much of a

mental drain for my family. all it reminded us is another ear has gone by and we still have no answer. she has no justice. so, it became too much. we stopped it. >> leases unsolved murder also waved heavily on detective wayne massie, who, with the passage of time, had brought close to lisa's parents, dee and george ziegert. >> this family started off a strangers and really became like family to you. >> that first day sitting on their stats, from that day on, i had so much respect for both george and dee, mainly because i don't know how dee does it. >> lisa herself held a special place in his heart. >> i never met lisa, but i know her. i know her picture, because it's in my mind and i visited the grave quite often during the investigation, just talking to her, letting her know we're not giving up.

>> but after a decade of investigating, messi had still not been able to solve the case. >> did this case when you? >> it did. there were eight murders and agawam that i remember. and we had seven arrests and seven convictions. leases was the only one that was unsolved. >> missy had worked tirelessly to find lisa's killer. investigators had crossed oceans running down leads. they had built a massive case file build with names of potential suspects, names of people who had been cleared, names of people who had refused to submit dna samples. all of those boxes in file cabinets, prove that the case never went cold. >> it was never far from all of our thoughts, in the forefront, really. even though you have larceny or a bank robbery or whatever the crime that you're going after, lisa is the number one case. >> the effort wasn't lost on

lisa's family. >> i think that you do feel like, well, they can only give resources to for so long. it's not their fault that there is nothing there to find. so, it was always a sounding and comfort every time that they would remind us that this will never be a cold case. >> but despite macy's best efforts, he would never see interest on his watch. >> you retired in 2003 with this case unsolved. that is a bitter pill to swallow, as you walk out the door of that police station for the last time. >> i had thought about that. and thinking about not retiring. but i have truly had enough. sometimes you have the new to passing the torch and give it to somebody else with fresh energy, some new ideas, just give it to them and let them fly with it. >> that somebody was sergeant mark foul. >> you were a patrolman on this

case from day one. now, fast forward ten years, you are in charge now of the whole case. >> that's across. when may see tires, i get promoted. when he leaves a detective bureau, the case is assigned to me. >> so much to do? >> so much to do. so much to do with regards to where the case stands. >> now, faced an enormous task of combing through filing cabinets and boxes filled with evidence and leads. re-reading every node and document that was gathered. >> throughout the years, a lead, a tip, a phone call with come in and the investigators would take it and start a file and that individual. they would work that file. as far as they could take it at that time. >> so, even after ten years, did you keep getting new tips and all the time? >> tips for coming in. >> but kept hitting dead ends? >> hitting dead ends. then you pick up another file and you would run with that. >> how frustrating was that, getting so many walls?

>> it was very frustrating because you saw the time and effort of the previous investigators and your team are working on it and you kept the faith that the answer was in these files and it was just going to be a matter of time. >> time, it turns out, was on their side. another decade passed, but then, a groundbreaking tool in dna analysis emerged. investigators were about to take a giant leap toward identifying leases killer. coming up -- >> these facial images represent a new and significant development in this investigation. >> a picture of a killer, drawn by dna. >> what were the physical characteristics and traits coming from this profile? >> brown hair, brown eyes, their skin and european ancestry. >> for the first time, we had a face to put with the bogeyman. >> who put it lead to? >> what do you think when you see that sketch? >> when dateline continues.

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it was 2015. it was 2015, at the knee anthony gulluni was the newly elected district gloomy was the newly elected attorney for the county. anthony gulluni may have been there to the job, he was no stranger to the ziegert case. >> how old were you when this murder happened? >> i was 12 years old. i grew up in an adjacent place. >> you remember the case?

>> i do. >> as a lifelong resident of western massachusetts, gulluni understood what was at stake. >> that i now have inherited this investigation and have an opportunity and a responsibility to investigate this case and make my best efforts and my team's best efforts to bring justice for lisa and her family was a remarkable realization at the time. >> gulluni also realized the asset he had in detective foul. >> detective thou had experience with this case and had institutional historical perspective in this case that very few had at the time. >> gulluni decided their best chance to crack the case would be to match pfau with an investigator who could bring with him and new perspective. and the latest investigative tools. and your state trooper noah park. >> you are the newest member to this investigative team. what did you think about the case? >> i thought it was a massive

law enforcement project that had gone on over 25 years. hundreds, if not thousands of reports, hundreds of not thousands of witness statements. dna syphilis had been taken. dozens of law enforcement investigators had worked on it. quite frankly, it was overwhelming. >> what are you seeing with your fresh eyes? >> i am seeing a lot of names. names coming out of files. names of people who had come up and it becomes a task of trying to figure out if we've looked into these people. if they've been eliminated. if they should be looked into in greater detail. >> pfau and pack got work, seamlessly per combining different skill sets and years of experience to focus on finding leases killer. >> i love the dynamic of the young guy gets paired with, please forgive me, the old guy. and you guys come together and have unique approaches to this that compliment each other perfectly. >> it really did. it really did.

it was a friendship that was formed as well. a partnership and a true friendship that was formed. a lot of respect to the young kid in a lot of respect coming back to the old guy. >> he did get called my dad on the airplane once. >> you can leave that out. >> no, we can't. >> along with a fresh approach to the investigation came a new take on how to approach the dna. the dea decided to try something called phenotyping. >> dna phenotyping is reverse engineering dna. >> it doesn't tell you who the killer is, but it can tell you what the killer looks like. >> correct. certain characteristics like color, eye color, skin tone, including ethnic background. >> gulluni had the dna from the crime scene analyzed by parabon labs, the leaders in phenotyping technology. with a nearly 25-year-old sample, there was no guarantee the process would work. if it did, parent would be able to create a composite sketch of

what that person what that dna might look like. the authorities hoped they or someone would recognize the sketch. >> good morning. >> it took a year and a half, but paramount was able to complete its report. >> thank you all for coming. thank you to the ziegert who is here. >> there was all of this intrigue. we have a big announcement regarding the lisa ziegert case. we're all on pins and needles. >> today, i am releasing this snack shop composite sketches as developed by paramount to the public. >> two composite sketches were generated. one of the person aged 25, the second of what he may look like today. >> these facial images represent a new and significant development in this investigation. >> cut these sketches help i.d. leases killer? >> when they released that sketch, press because i didn't understand the science behind, it i kind of rolled my eyes. like, that guy looks like lots of people. i was expecting more from this big announcement.

>> what do you think when you see that sketch? >> disappointment that i didn't know who it was by looking at it. >> watching movies and tv shows, you think that you're going to see this, this profile picture and say, i know that guy. and then i looked the picture went, no, i have nothing. he doesn't look like anybody that i can recall. that was deflating thing after being so anxious to see what this picture look like. >> david say the sketches still made a huge impression on the family. >> for the first time, we had a place to put with that nebulous, the bogeyman, you know? for lack of a better term. this mystery person who had done such a horrible thing and disappeared into the midst. >> what were the physical characteristics and traits coming from this profile? >> brown hair, brown eyes, their skin and european ancestry. that, effectively, statistically, a limited people who didn't meet that criteria. >> that's a helpful tool. >> very. >> the authorities, like the

ziegerts, were able to match the sketches to any single individual, but plenty of people around town felt they could. >> we had 270 tips that came in after the initial press release related to parents. >> did ed borgatti's name get called on a tip? >> it. did >> anything different from before? >> no. just, basically, the same stories that would never go away with regards to his involvement in the case. >> soon after taking office, dea gulluni finally dismissed those stories. >> there is suggestions that it had romantic relationships around lisa. >> this is boyfriend? >> that was something that was explored. bound to be totally false. >> false, as well for those rumors linking his truck to this suspicious vehicle scene that night. >> there was concrete forensic evidence against that theory of the case. >> that borgatti accused and hounded for two and a half

decades had nothing to do with lisa's death. >> did you tell ed borgatti this? >> now. law enforcement does not make statements eliminating suspects prior to the case being resolved. >> but investigators felt they were now one step closer to that resolution. armed with an idea of what leases killer might look like, they went back to those file cabinets, started by messi and his team, and took a long look at all of those names. they called the names down to only those men who match the paragon profile, but had refused to submit a dna sample. >> where do you go from there? >> because these individuals had refused to provide their dna voluntarily, we were essentially going to go to the court, to a grand jury proceeding, to essentially compel them to provide their dna sample. >> the grand jury voted to order the men to provide their dna. 11 men were in the first batch. trooper pact began knocking on doors, serving the papers.

some of the men were more familiar to investigators than others. including one, who made quite an impression over the years. >> i sent you. >> coming up -- >> we did a short interview with the hopes of getting a sample from him and he was cordial, polite. >> polite, up to a point. >> he says, i have no problem sitting in talking to people. i'm not giving my dna. >> a bizarre reason for not providing dna. >> he stated he was afraid of cloning. >> that has to be a new one at first free. >> it was the first and last. >> when dateline continues. hen dateline continues your protection, it's not the right protection. always discreet protects like no other. with double leak guards that help prevent gushes escaping from the sides. and a rapid dry core that locks in your heaviest gush quickly for up to zero leaks. and it contours, to everybody. now this, is protection! always discreet- the protection we deserve!

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it was august 2017. a grand jury decided 11 men who it was august 2017, a grand fit the parabon profile should turn over jury decided 11 than who fit the paragon profile should turn over their dna to investigators. one of the 11 was gary schara. trooper pack went to his home, schara wasn't there. pack asked his roommate to deliver a message. >> he has some important paperwork that we need to serve him. here's my card, haven't called me as soon as possible. >> no one had matched schara's face to the sketch. schara's name wasn't new to detectives. remember, please looked into him in 1983, months after lisa was murdered. >> gary schara's name was given to the agawam place department

by a lawyer representing his soon to be ex-wife. >> her name was joyce schara, she suspected that her husband murdered lisa. >> there are a number of concerns that she had represented to her attorney and then got relayed back to us about his potential connection to this case. >> one of her concerns was that he had an unusual interest in the case. >> anytime that news was on -- >> ziegerts body was found -- >> in the story came on -- >> officials say they have leads to break the case. >> he would come running in from the other and to see what was being said on tv. >> back then, he wouldn't talk to police. detectives were told that joyce was incredible. they also received lots of similar calls. >> you had a lot of ex wives and girlfriends seeking, almost, revenge on their partners? or ex partners? >> yes. >> the tip from joyce's attorney went into that massive file, along with all of the others. it went on like that for years.

investigators methodically following up on hundreds of persons of interest. it wasn't until 2002, ten years after lisa's murder, that sergeant vow balled up on that tip and called gary schara in for an interview. what happens? he's going to talk this time? >> in 2002, he's willing to talk. we did a short interview with him, what the hopes of getting a sample from him and he was cordial, polite. >> the detective brought up lisa's murder. schara was vague. >> he danced around it in a sense. like, i think i remember that. i think i remember reading about it in the paper. >> and when the detective asked for dna, schara refused. >> what is your gut telling you that he's not willing to give up his dna? >> well, it was odd, but it wasn't not because it's in your constitutional right not to give it and numerous people through the years refused to give it.

his reasoning was bought. he stated he was afraid of cloning. >> that's got to be a new one, a first free. >> it was a first and last. >> that made an impression on the detective. but schara had no criminal record, no connection to lisa and there was no evidence linking him to hurt murder. so, schara remained in their file and investigators, again, moved on. six years later, in 2008, detective spoke to him again. >> the list is getting smaller and names are coming back up again and gary schara's name comes up again. let's try to get him back in again. >> do you do the interview this time? >> we talked to him in the lobby. i did not conduct the interview. as we walked, and he says, i have no problem sitting in talking to people, but i'm not giving you my dna. i was, like that's fine, i want to go over a few things with you. put him in the interview room into other investigators to the interview. >> this time, it was recorded.

investigators kept it friendly, low-key, hoping he would change his mind about that dna. >> okay, gary, this is detective mike. we're basically doing -- were speaking to him because his name popped up. >> schara appeared relaxed, even friendly. >> he was a very personable guy. >> did you know lisa i don't? >> not at all. >> but some analogy, didn't. >> did you have any memorabilia or anything like? that newspaper articles or anything about lisa's murder that -- >> i don't really read newspapers, even today. i just scan the headlines. >> magazines, anything like that? >> i do not, now. >> well schara said nothing about lisa, he's said plenty about his ex-wife. >> somehow you said you got traded to something with her? >> yeah, we're talking about a long, convoluted story. >> can you explain what happened? >> absolutely. >> schara told them about his

relationship with his wife, her drinking problem and their acrimonious a divorce and custody battle. >> was that a normal thing, i guess, venting? >> he was the ex-husband, so, he's not going to talk favorably with regards to the ex-wife. >> i think this may be the first time or getting your side of the story as to how she was linking into the homicide back there. >> i really don't know. that's what i mean. she basically comes out in court, right? her attorney comes out in court and says, you know, this guy's personal of interest in the homicide. and i went, what? what you're talking about? >> anything jump out at you? >> he was afraid of the dna. he would not touch anything. he kept his hands to himself. to the point where he wouldn't even lean in and have any part of his torso touching the table. >> got one for everyone. >> what he except a drink of water? >> no drinks. the investigators came back with three bottles of water. i think with the hopes of if they started drinking he would start drinking. i mean, he didn't even push the

water side. he just loved it where the investigators put it on the table. >> nine years after that interview, trooper pack was stranding outside of schara's door delivering the message to his roommate. pack had no idea if schara what turned out to be lisa's killer or just another dead end. coming up -- a suspected killer friends never suspected. >> just a regular, everyday person. >> by all accounts, carried london unremarkable life. he kept himself, or a low profile job. he lived in a low profile location. >> as a musical clue. >> he had claimed that he had purchased it in that shop. >> when dateline continues. caplyta treats both bipolar i and ii depression. and in clinical trials, movement disorders and weight gain were not common.

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i'm starting a private-equity fund that specializes in midcap. you do you. visit xfinitymobile.com today. i'm just ghislaine with the arrows top stories. white house national security adviser, jake sullivan, is urging israeli officials to avoid further civilian

casualties in gaza. it comes as the health ministry reports nearly 20,000 killed in gaza with 70% of them being women and children. and, rudy giuliani has been ordered to pay more than 100 and $48 million in damages it is shay moss and ruby freeman. they are the two former georgia poll workers who he falsely accused of election fraud. the verdict came after four days of renting testimony on how the women's lives were upended. now back to dateline. now back to dateline rn over his dna. after all these years, investigators hoped that gary schara would be forced to turn over his dna. if it turns out that schara really was the killer, he had done a great job of hiding it. >> by all accounts jerry lived in unremarkable life. he kept himself, worked a low profile job, lived in a low profile location. >> aside from the months he was

in seattle, schara lived most of his life near agawam. it was a shuttle car driver for rental company, but in the past had also worked in bars and restaurants. >> just a regular guy, just a regular everyday person. >> schara worked in joe stevens restaurant in the late 90s after lisa's murder. joe new schara's father, that's how he first met him. >> his dad was an executive for a local company. he said, i have a son and he's looking for a job. i said send him by, just a great handsome young man. very outgoing. >> schara also had rave or views from another restaurant, so joe hired him. >> he was one of our dining room managers for two and a half years he was with us. >> schara got on well with his customers. >> they enjoyed him. it is very personable to everyone. good conversationalist, could talk. big into sports, he loved his sports. you know, he could converse

with almost anyone. >> not only did his customers take to him, stephen's daughters did, too. >> they would play together. gary would chase them around the dining room, they would be giggling. he'd pick them up, throw them up in the air. >> but remember, there was a very different side to gary schara. if you believed his ex-wife, garrett was a monster. not only did she tell her attorney she thought garrett killed lisa, she also told her siblings that jeff and janice mcdonald. she said she called her the warning after lisa disappeared. >> she told me gary got home really late and he seemed really amped up and he couldn't give her a definite answer where he was. he kept saying i was just out, i was just out. her instincts were, i think he was up to something no good. >> she was convinced that he had something to do with her disappearance. i remember her kind of telling me that night that he came home

super duper late at night. he was really kind of wild, i guess. >> she knew that he was absencee murders happened. >> joyce's attorney, kevin haley. >> she knew that he came back with unexplainable cuts on his hands right after what turned out to be the death of lisa. so, again, over a couple of weeks, two or three weeks it all started coming together. maybe there actually is a link. >> and there was more. joyce shared her suspicions about gift she received from her husband, a music box. she said he told her it came from brittani's gift shop. >> it was a little carousel music box with a horse. joyce loved trinkets, but she said that was the only trinket she never liked because she felt like it had something to do with lisa's disappearance. >> that stood out to her. he had claimed that he had purchased it in that shop before the actual murder of

lisa. >> and he lease as gary described the woman who sold him the music box -- >> well, he told joyce, as she told me, that it was a little old lady with gray hair, which apparently doesn't fit an employee that was there. >> were you able to confirm that it came from brittani's shop? >> we were never able to confirm that definitively. we ended up interviewing an employee who worked at brittany's card shop around the same time. she said it was consistent with the type of music shop that was told at brittany's at that time. >> so it was that schara's connection to lisa? the detectives didn't know. but even if it was, it wasn't now if if they were going to prove that gary schara was lisa's killer, they needed his dna. trooper pack, who went to lisa's home delivery court papers, was waiting for him to call. >> does he call? >> no. the next thing that happened with gary schara was that we had a surprise visit.

>> coming up, a special delivery. >> he wrote in his note that he had been fascinated by certain types of violence for his entire life. >> what are you thinking? >> i took a big, deep breath and my mind began racing. >> and a suspected killer on the run. >> you just knew that this was the guy. it was that feeling in your gut. we needed to find him for two reasons. the first is that he is now a fleeing murder suspect, and the second was that he was thinking of harming himself as we had to find him before he was going to end his own life, as well. >> when dateline continues. n dateline continues shingles strikes as a painful, blistering rash that can last for weeks. and it could wake at any time. think you're not at risk for shingles? it's time to wake up. because shingles could wake up in you. if you're over 50, talk to your doctor or pharmacist about shingles prevention.

if you're over 50, talk to yourgary schara nevercist called trooper noah pack after the detective visited his home. gary schara never called but what happened next was straight out of a cop show.

trooper noah packed after the trooper faces his home. but what happened next was straight out of a cop show. schara's girlfriend showed up at the state trooper barracks the next evening. she had a stunning story to tell them. >> she told us that she left early in the morning to go to work. it is expected to leave after her to go to work. when she came home at the end of the day's personal belongings, which he normally would've taken with him, or on the counter and she found the letters left behind for her. >> those letters left detectives reeling and cracked the case wide open. >> there are three separate letters. one of them was essentially a confession letter. >> the confession was staggering. it said i abducted, raped, and murdered a young woman, approximately 25 years ago. i have no intention of killing her when i grabbed her, but events a sponge of my control. i have never regretted anything so much. >> were you shocked by this? >> yes.

we knew we were going to solve this case with a dna match, we didn't expect it to solve this case by somebody writing a couldn't fashion letter. >> schara added i hated what happened. i despised myself. i thought of turning myself in hundreds of times over the years, but i truly am a coward. >> another letter was a last will and testament. he also left an apology letter for the ziegert family. >> it was a short. i can never apologize enough for taking your daughter in sibling from you, he said. i have regretted it and hated myself every day since. >> you read the letters and you just knew it was the guy. >> it was that feeling in your gut. >> you had been chasing an unknown attacker for decades. >> 25 years, and here we are. with the state police, in the state police barracks with these notes in front of us. it was a surreal feeling. >> was there one thing that stuck out from those notes, aside from the obvious, which

was a confession? >> the violence. he wrote in his note that he had been fascinated by certain types of violence for his entire life. that stood out to us as being very unique. >> i have never really been, or even felt normal, he wrote. from a very young age i was fascinated by abduction and bondage. i could never keep it too far from my mind for a long. on that fateful day, i let myself do something terrible. >> did he say why now? why lisa? >> the notes didn't say why he had chosen lisa as a victim. there was some indication that she was chosen, perhaps, difficult one of his fantasies that he had clearly struggled with. >> huge almost have dropped. >> to say the least. i was at home and i received a phone call on my cell phone. >> what are you thinking? >> i gasped, first. i took a big, deep breath. my mind began racing. >> then, he received the letters on his cell phone. >> i got very emotional, very excited, and very hopeful that

this was the moment that was going to take this case in a different directions. >> dozens of investigators at work thousands of hours and sleepless night on this case and after 25 years we finally knew who did it and we just had to go out and get him. >> it was a race against time because in his a confession letter, schara also wrote that he knew detectives were closing in on him. the state police were at the house with some important papers to me. that will be a warning to take dna and it will send me a way for life. today, it will all end. i will either take my own life or face the music, as it were. >> we had to find him for two reasons. the first is now he is a fleeing murder suspect. the second is he was thinking about harming himself, so we had to find him before he was able to end his own life, as well. >> so we started spinning his phone and investigators located him down in connecticut. >> it was almost ten at night. for hours after reading those letters when police found

schara a's car in a hospital parking lot. they saw a suicide note on the dashboard of the empty car. the note read, to whomever finds my body. i apologize for any psychological trauma incurred. call mass state police. thank you. it was an ominous note. did it mean there with no justice for lisa? coming up, her race was on to catch a suspected killer before it was too late. did someone find him in time? and a long road finally reaches an end for a family. >> i went, really? it has been a 25 and a half years. it is kind of like you are stunned. >> and a detective. >> i picked up a rose and i put a card on it that just said, lisa, it is done. rest in peace. when dateline continues. en dateline continues.

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i love that i can give back to one of our customers. i hope you enjoy these amazing gifts. oh my goodness. oh, you guys. i know you like wrestling, so we got you some vip tickets. you have made an impact. so have you. for you guys to be out here doing something like this, it restores a lot of faith in humanity. police found gary schara's car in a hospital parking lot. police found gary schara's inside the car was a suicide note. a car in a hospital parking lot. inside the car was a suicide note. there is nobody, but investigators soon found schara. he was in the emergency room. >> he took a large quantity of over the counter pills. >> did someone find him in time? >> he actually drove to the hospital and parked his car and

walked into the emergency room, basically checking himself in. >> while schara was recovering in the hospital, detectives searched his home. without confession, they still needed his dna to prove he was at least as a killer. they took his toothbrush and had it tested. the result came back the next day. >> the lad representatives work around the clock. >> did you have your match? >> we had a magic. when i got that call it was unbelievable. >> it was gary schara's the end of the crime theme. the dna and the -- deliver the news to deede ziegert and her family. >> there is about six of them that came into the kitchen. >> did you faint? >> no, as other like this and i went really? it has been 25 and a half years. it is a kind of like you are stunned. stunned is the word. and they're waiting for us to jump up and down and you are going are you sure? >> it's almost too good to be true. >> exactly.

after all this time it is really going to happen? >> i grew up in the town of agawam. the ziegert in agawam. to be able to say to them that we found them, it was powerful. >> september 18th, 2017. dea anthony gulluni made the announcement. >> today i'm informing the public that the search for leases assailant is over. an arrest warrant is issued for gary schara in the 25 year search for answers is over. >> you know, we waited for this day for a long time. but it came. >> did anyone at the press conference know the name gary schara? >> no. no, no. >> gary did you do it? did you kill lisa ziegert? >> it's alleged that you did commit murder, aggravated rape, and kidnapping. >> now who is behind bars, but

despite the rock solid evidence against him, his confession, dna, gary schara please not guilty and detectives had to get ready for a trial. >> after gary schara's arrest we essentially had worked the case backwards. >> that meant traveling to the west coast, where the schara's lived briefly after the murder. >> we're trying to create a picture of who gary is and who gary was before he was arrested. >> the detectives reviewed thousands of pages of court documents from the schara's divorce and custody case. they discover a remarkable statement from joyce. she wrote, gary claimed that he could only have sex with me if he was controlling, was wearing his path and costume and held a knife to my throat. gary has proven himself to be vicious and merciless, often sadistic. at the time, schara denied it. but decades later the similarity to lisa's brutal death was eerie. >> knife really did sexual

violence was emerging as a theme in gary schara's relationships with women. >> he had written 25 years later, from a very young age, i was fascinated by abduction and bondage? >> it is very possible that this was an expression of gary's deviant fantasies that he wrote about in that letter. >> as gary schara languished in jail, both sides got deep in to trial perhaps. but then a bombshell. >> do you solemnly swear that he will give true answers that the court asks, so help you god? >> september 2019, almost two years to the day after gary schara pleaded not guilty to leases murder he was back in court. this time, acknowledging the mountain of evidence against him. >> tell me that, in your own words, why we're here. >> we're here to make a change of plea. >> the guilty to murder in the first degree. do you understand that?

>> yes i do. >> it was huge. gary schara was a change in his plead guilty. the ziegert family was there to watch him do it as the proceedings began, dee and lynne or nervous. >> there is a lot of anxiousness around the fact that, until he actually said the words, he could change his mind at any moment. that was his right to do that. >> finally they heard the words they longed for. >> you are pleading guilty to murder in the first degree of lisa ziegert. is that correct? >> that is correct. >> 27 years after lisa vanished, after dee got the awful news on her front porch. 27 years after the agawam police force got the case, her family finally got justice. >> it was really good to hear him say the words that we know that we put him into jail for the rest of his life without a chance for parole.

>> anything further? >> no your honor. >> it is like, you are done. you're done. >> but one question lingered. schara never explained why he targeted lisa. >> i think we would all like to know more about what happened in the store. why gary went in the store and why is it was chosen. we can speculate as to what he went in there with the intentions of doing, but what matters is that the outcome resulted and leases that and it was a very violent crime. >> the exchanged wife of gary schara is definitely a hero? >> she is definitely a hero in this case, if she had not made the initial report to her attorneys with some concerns back in the early 90s it might not have come up any other way. >> sadly, joyce was in there. she died in 2014. >> my sister knew all along. she was unfairly painted as just, you know, a person with a

struggles that was just trying to blame him. >> you are the 12-year-old boy who followed this case and now, more than two decades later, you are the district attorney who helped solve the case. >> surreal. just an incredibly gratifying moment as i realized that this was coming to an end, and a very gratifying process to bring justice to this ziegert family. >> there was one more ordeal for dee that day, after all the years of speaking out. thanking law enforcement and rallying the community. it was her turn to talk publicly, in court, about her private pain. >> she is gone. all never holder, talk with her, laugh with her, or share important occasions with her. this never gets better, we just handle it better. one does not get over the death

of a child. >> lisa's friends were in court that day, to. kim marie. do you still think about this all the time? >> i do, all the time. i talked to her when i'm in the car, going to somewhere. >> what do you say to her? >> or if i'm having a bad day. you know, i just talked to her like she was there. >> she is with you? >> with any of us, i think. i really believe. >> ed borgatti was also there. what would you say to lisa's family for standing by when not everyone did and the rumors got really bad? >> i would say thank you and, they don't even know how much i appreciate them. i just appreciate it. >> when it was all over, detective wayne macy, who caught the case the day lisa

went missing and tried so hard to push it over the finish line, had some business to take care of. first, he went to the ziegert home. >> we hugged and we cried. and we just talked about how great this was that teutopolis and that the guy was finally caught. i went to stop and shop, picked up they rose, put it in a little wrapping, and i put a card on it. it just said, lisa, it is done. rest in peace. and i put it on the stone. and it was done. ♪ ♪ ♪

>> the young woman with the corn flower blue eyes, the dancer, the artist, the teacher. lisa ziegert, full of funk and laughter, at peace, at last. >> i suppose i want people not to think about the horrible thing that happened to her. i want them to think of her as smiling, smiling down on all of us and giving the joy that she shared when she was here. that is what i want. >> hi. >> hi! >> having fun? >> i'm craig melvin. >> and this is "dateline." >> she was a rare gem to have as a friend, and we were lucky to have been with her. >> a bright and beautiful teen