and history our presence and future through arts and culture. it is a 35 community. there is so many to see come come in and buy certify increases and ongoing exhibitions here t t t t

either of the following ways. email them to myself. the rules committee clerk at victor nueang at sfgovtv. org it'd be public comment via email. it will be forwarded to the supervisor. included as part of the file. you may also send written comments via us mail to our office at city hall one doctor carleton place, room 244, san francisco, california 94102. please make sure to silence all cell phones and electronic devices documents to be included as part of the file should be submitted to the clerk. items

acted upon today are expected to appear on the board of supervisors agenda on june 4th, 2024, unless otherwise stated. thank you so much. can you please read item number one? yes. item number one is a motion reappointing supervisor catherine stephanie. term ending june 1st, 2026 to the reentry council. thank you. and i don't believe supervisor, stephanie is present today, but she has served on this council before. so can we please open this item up for public comment? yes yes. members of the public who wish to speak on this item should line up to speak. at this time. each speaker will be allowed two minutes. there will be a soft chime when you have 30s left and a louder chime when your time has expired. are there any speakers, speakers on this matter? there does not appear to be any public comment on this matter. seeing them, a public comment is closed. i'd like to make a motion to send this item to the full board with positive recommendation on. yes. on that

motion, vice chair walton, i. walton i supervisor safaí absent chair. ronen i and supervisor safaí supervisor safaí on the motion to appoint supervisor stephanie to the reentry council. yes. safaí i the motion passes without objection. motion passes unanimously. thank you, mr. clerk. can you please read item number two? yes. item number two is a motion approving rejecting the mayor's nomination for the reappointment of mark dunlop to the treasure island development authority board of directors for a term ending february 26th, 2028. thank you. and mr. dunlop is. oh, he. yes. he, has an injury and so is speaking remotely. good morning, mr. dunlop. good morning. thanks

for joining us. honored to be. but i just wanted i'm very honored to be able to speak to the elected board and, am ready for any questions you might have. and, just to let you know, i've. this is now my second and a half term. this would be, if approved, my second and a half term and i have i feel that the board itself, the title board, has made great strides at certainly one of the biggest going projects that we have in the city. and as i had mentioned, i have no doubt that the citizens are the public will

be very proud of the finished product of treasure island. thank you so much. hello. hi. did you finish making remarks, just yes, a brief remarks, and i'm looking forward to any questions that, any of the supervisors might have, that said, you know, i started out my life, my dad was a developer. and so i have a certain, inborn knowledge on, on development and, this project has certainly both been a challenge and a, i many successes, as you've probably noticed, if you drive across the bay bridge, there's quite a lot of building going on

. you know, we have, i, we have a total of 746, units under construction, 229 are completed with 115 of those being affordable. and that is definitely one of our aims is to create, nice mix of affordable and, mark rate. and i think we are on the way of that achievement as well as, activities for, for the people who live on, i guess i'll call it the mainland, but we are part of the city, and we want to really display that with the, the activity centers that we have with the parkland, the dog parks. we have currently two dog

parks here, it's that's quite a project that has many, many, different things moving on and moving forward. well, thank you so much for all your work and contribution during all these years, and thank you for your willingness to continuing at continue to continue to serve. colleagues, do you have any questions? seeing none, we will open this item up for public comment. yes. members of the public who wish to speak on this item should line them to speak at this time. each speaker will be allowed two minutes. are there any members of the public who would like to make public comment on this matter? there does not appear to be any speakers on this matter. public comment is now closed. again. mr. dunlop, i wanted to really thank you for all your service and it is my pleasure to make a motion to remove the word rejecting from line three and

reject from line eight, and send this item to the full board with positive recommendation. yes, on that motion, vice chair walton, i walton i supervisor safaí safaí i chair. ronen i ronen i that motion passes without objection. motion passes unanimously. thank you very much . thank you, mr. dunlap. mr. clerk, can you please read item number three? yes. item number three is a ordinance approving the surveillance technology policy for the san francisco municipal transportation agency. use of automated speed enforcement system. wonderful. good morning, mr. morsi. hi. again, good morning everyone. my name is heloisae and i'm the director of pmo from sfmta. today, i'll be presenting our automated speed enforcement

technology as, just to describe what the technology is. so the technology is governed by the california state assembly bill ab 645, that authorizes six cities and counties, throughout the state of california for the speed, safety, system pilot program, this technology will be owned by, a vendor, this will require them to use the automated system to detect the speeding vehicle. once the violation is detected, then, it will capture the, static picture , jpeg and format and collect the license plate information. the rear license information. and that, picture will be sent through their, cellular technology to the vendors, located in where they will evaluate the violation. and if

they think that the violation occurred, then they send that information to the department. the department will evaluate that to make sure that it is definitely is the violation, and ask the vendor to issue the, the notification for the violation. so this is just an example of how the technology will work. we don't have the technology yet because we are working in the rfp process to procure the technology. but the camera will capture what you see, the vehicle there. the notification part is on the other side, which shows, the vehicle with the, information that will be collected and the means to pay for the violation, authorized cases, enforcement speed limit on the city street is, like i say, is according to the, vehicle safety, vehicle code section (224) 252-2434, speed safety system. pilot program and

analysis of the report of the speed enforcement as required under the speed safety system program. so these are only two authorized cases. cases that we will be utilizing this technology for with regards to the data life cycle, collection of course, will happen using the radar system that will continue continuously check for any speeding violation once this violation happened, based on the predefined triggers, then the camera will capture the real plate license information and processing wise it will send that again like i said earlier, after they evaluate that the violation really happened to the department. department will evaluate that and then ask the vendor to issue the notice with regards to sharing of the data, department has specified, classification of the rules, i should say the rule based, authorization, only a handful of, folks are allowed to access this data. we will not share this data with anyone else, but

we will if there is a need for, for example, sfpd or, office of the medical examiner or department of public health that we will anonymize the data, but just share the statistics that how many vehicles are in that area, things like that, external data sharing. we will not share that unless there is a subpoena issued to us, with regards to the retention, we will keep five days if the notice of speeding violation is issued, however, we will keep it for 60. the picture of that for 60 days. if the photograph by vendor after the final deposition of the notice of a speed violation and 120. that's our maximum number of days that we will keep the data after final deposition of notice of speed violation for confidential information received from the dmv. we presented this policy to our pccep committee, back in february 20th 22nd, 2020 for, i got the recommendation to bring

that to the committee of information system, committee of information technology. sorry, and we presented that to the court on march 21st, and they recommended to bring that technology here to the, board of supervisors. so with that, i have, some team members here as well to answer any questions that you may have on this wonderful. thank you so much. i could not be more excited that this is finally happening in san francisco, something we've been, really fighting for a very long time. so thank you so much. i would love to be added as a co-sponsor to this item. any other comments? colleagues? nope. seeing none. thank you so much. i'd like to open this item up for public comment. yes, members of the public who wish to speak on this item should line up to speak. at this time. each speaker will be allowed two minutes. is there anybody who would like to make a comment on this? there. there does not

appear to be any additional speakers seeing none. public comment is closed, do you mind? i'll go ahead and make a motion to send this item to the full board with positive recommendation. on that motion, vice chair walton i. walton i supervisor safaí safaí i chair. ronen i ronen i that motion passes without objection i motion passes unanimously. thank you. mr. clerk, can you please read item number four? yes. item number four is a hearing on the san francisco housing authority's report of eugene burger management corp regarding the quality of service provided at the sunnydale and potrero hill hope sf sites. thank you. and i will turn this over to the author of this hearing, supervisor walton, thank you so much. chair ronen, as stated at our last hearing last july 20th, 2023, in regards to eugene

burger and their duties as property manager at potrero hill and sunnydale, there have been many issues cited by residents and by community. in addition, in regards to the oversight provided by the housing authority over eugene burger and the city as a whole and their oversight role at both properties, there has not been strong enough measures to address the problems of the property management and service delivery at the sites. there have also been concerns about specific staff and how they treat residents, including allegations of retaliation. since eugene burger has taken over properties at sunnydale and potrero hill. i continue to receive disturbing reports on their quality of services and the lack of how they take care of residents and property needs, continued reports of excessive trash and areas, lack of inspection for vacant units, reports of them being unresponsive, inadequate turnaround times for maintenance

and total disregard of resident needs, and more recently, and completely disturbing. it has come to our attention that eugene burger staff illegally leased vacant units to members of community and charged them rent at both sites. as we know, this is completely unacceptable. as stated in the last hearing, this does not just fall on eugene burger, the housing authority. most cd have to hold property managers and developers accountable. the firm, eugene burger management corporation, was out of compliance in all five metrics tracked in january of 2023, and failed four of the five metrics in february of 2023, according to a report from the san francisco housing authority. of the firm's contract serving public housing units and potrero annex and terrace and sunnydale. in january and february of 2023. eugene burger also failed all 95 site inspections at the complex

for issues like abandoned vehicles and overgrown vegetation. so i want to know where we are now in terms of that compliance and that report. today, we're going to hear from the housing authority, mayor's office of housing and community development, eugene burger and developers mercy and bridge. i also want to know what eugene burger has done to address the issues highlighted at the last hearing and what improvements have been made. i want to know what the developers are doing to ensure that residents have the support that they need as well. i also want to know how the housing authority and the mayor's office of housing and community development are holding on site providers accountable. so we are going to start with the san francisco housing authority and then hear from the mayor's office of housing and community development, and then we'll hear from eugene burger bridge housing and mercy housing. and i believe we have direct doctor

leota ju here to report. good morning. good morning. i'll just start while kendra is loading the slides, if that's fine with you. okay. okay so good morning to all of our supervisors. thank you for having us today and just having the opportunity to provide an update on the ongoing process of refinement that we continue to pursue together with our partner, eugene burger management corporation. and i'd like to start off by addressing the recent mission local article. i'm unable to speak directly on potential or pending investigations. the allegations of squatters are individuals who

don't have the right to be on our property. if you will, paying rent to xbmc property manager. overall, there remains the issue of unhoused residents at sunnydale and petrol, despite efforts to refer them to the city's navigation centers and the authority is, not immune to the unhoused. and like the rest of the city, is addressing the situation with tools and resources that we have in the most humane way possible. so we really continue to partner with with our city partners in this work. and we take this work extremely serious and we also are fully aware of what's going on. and we take full responsibility for any situations or challenges that might occur on our property.

also, as it relates to some of the different things that are being shared, i'd like to say that our property management company, we work very closely with them regarding work orders, regarding getting those work orders done in a timely fashion with all of our residents who have a right to be on property, and there are times that product is not available. and when that is the case, we it takes us a little bit longer to get that work done. but i will say that we are constantly working diligently to fulfill our work orders on site, and to resolve issues and challenges with property issues immediately. and i'd also like to say that that. oftentimes we hear many things

that are reported. and again, we remain committed to the work in our organization on. and so both sunnydale and potrero are developments that are part of the hope sf redevelopment. and as a promise to our own community, residents will not be displaced. and where possible, residents have the option to remain on site if relocated during construction and due to the on site relocation option. that is part of our commitment to keep communities together vacant. units are not filled with new applicants and have a hud designation of section 18 demolition disposition, which means the units are not habitable and will not and will be demolished for redevelopment and over the years, the authority has worked diligently to board up units using various recommended and costly methods, and unfortunately, regardless of

the methods that we use and these methods are no different than methods used nationally with other housing authorities, we still find that individuals are able to get into our units, and so additionally, we work with sfpd and they have made recommendations that ensure their own safety. when we're boarding up and onboarding units for emergency needs and the current state is that sunnydale is well underway with development, securing units, readying for demolition. and whereas potrero is not as far along, and we continue to work with our partners in getting these units ready for demolition, and currently at sunnydale, there's 133, 133 demolition units and potrero. there are 231 units that need to be demolished. and those 231

units are it's quite a few units, and it requires a lot of work on a day to day basis to ensure that those units are consistently and constantly boarded up. and oftentimes when they get on boarded and we realize that they're on boarded, we reboard them. we can ask individuals to move, and we find that they may we may find them in other places on our sites. i want to acknowledge that we have units that, as i said, that need to be boarded up. and these graphs depict the utilization rate both at potrero and sunnydale. and as anticipated, the rate has been steadily declining as units are gradually vacated in preparation for demolition. go to slide four. so, as you can

imagine, there are challenges and complexities in managing vacant demolition units. and again, as i shared, oftentimes we've boarded them up. we've had clear boarding. we've had, a type of security sea gates, if you will, on our property. and one of the concerns with this type of boarding up where it is actually security gates and so forth and on, is if someone gets inside of the unit and something occurs in that unit, they're not always able to get out of the unit. and that also that for us incurs a different type of liability. and so we really have to figure out different ways and methodologies to handle our boarding up, today we board up with where you can clearly see into the unit, as well as using wood to do that. and at one time

we had 16 housing officers on our site. today we have two. so we all know that each, city department, we're all really, struggling with just our staffing and making sure that when we look at how we're providing services, how that service is going to be provided. and so one of the things that we have done, along with bmc on our site is there's daily monitoring someone is going out on site several times a day looking at the different units, ensuring that they are actually still boarded up. they haven't been penetrated. and so this is going on, all day long, where bmc staff are in different areas of the property. my understanding is also that they send not the same teams to the same areas. so

that is similarly an internal control to make sure that we're all seeing the same thing and we're doing something about it. and bmc can elaborate further on that. and again, where we have individuals who don't have a formal lease with the housing authority and do not receive a subsidy through the housing authority, we're working in collaboration with the mayor's office of housing and community development. we're working with the department of public health, and we're working with the homeless outreach team to manage and have oversight of the demolition units as it relates to the individuals who have gotten into those units. and there are regularly attended meetings around that. one specific, process that we are all working to ensure that we have individuals who should not be there, but how are we going

to find a soft, safe landing for them? we also have on our site where we are ensuring that individuals know through posting that these sites are not habitable. no one should be living in these sites. we also have another, notice that is put on the door that has been recommended by sfpd so that at any time that we call them that they can easily and have, and we also have the legal right to have someone removed off the property, just real quick, doctor, how many slides do we have left, i just have one more slide. would you like me to continue? yeah. okay thank you. and so the oversight of eugene burger, manager, as you know, is my responsibility. and we have regular meetings with the bmc

and their staff. and again, we are are ensuring their progress. the last time that i came before you, i personally, we have been involved in just the evolution of the different types of things that go on site as it relates to making sure that the sites are safe, ensuring that the sites are livable. we have increased the number of trash pickups, we have increased how we are getting through all of the landscaping. the terrain is very difficult there, but we are ensuring that at weekly, daily trash is being picked up. we're having landscaping, trash is being hauled and the monitoring of work orders. and you can see on this slide that we have paid over $1 million, just it takes annually for landscaping and tree maintenance, and trash hauling is several million

dollars. and just the continuous monitoring of work orders and really following those work orders and making sure things are getting done. and as an example, during the rainy season, we've had a lot of issues with our roofs. and so that work is being done. but because of the type of tiling we have, that tiling has had to be ordered. and so there's been some delays. so you'll still see those blue tarps. additionally on our, chimneys, if you will, on top of the buildings we have, copper and a lot of those copper shields have been taken and copper sells very well. and so we are having to have a manufacturer develop a specific type of product to go over those chimneys so that the water is not seeping in the inappropriate ways. so that has taken us quite

some time to handle and deal with. so that is why, you see, we still see those blue tarps, but i'm definitely following those issues. and those are not issues that we can resolve. so very quickly, as as quick as i'd like for us to resolve. so that's all just really quickly. thank you. director, i will wait till we hear from, everyone reporting before we ask questions, now we have director adams from mayor's office of housing and community development. thank you so much, supervisor, for calling this hearing. and allowing us to speak to our ongoing commitment to both sites, potrero and sunnydale, as part of our hope sf work. i'll keep my comments brief. i am joined by my colleagues, jason liu and helen hale from ocd, and we're all available to answer any questions. i want to start off

by emphasizing a couple of points that doctor leota, you mentioned. one is the strong partnership that we have with the housing authority. we are in response to the issues that have arisen in vacant units. we're having weekly coordinating meetings to make sure that we, as most are organizing our own staff and the service providers who are on site, to align with the work to address the vacancies and the noticing requirements that fall to the property management entity. so really trying to be hand in glove with the housing authority as we address these issues, again, our our role is really, i think, twofold. one is, again, as doctor ju mentioned to, occupants who are there without permission to really address their needs humanely. and so trying to connect folks with services so that they know their rights. we've organized meetings with our advocacy groups and eviction defense groups so

they're aware of their rights, we've also ensured that we've outreached to all units that have show signs of trespassing. and so our service providers and staff have made at least three attempts. they've distributed information and resource guides to all of those units. and so we're really trying to again coordinate our service provision and service linkage with the work that the housing authority is undertaking. the second role we have is really to advance the revitalization work. and as again was mentioned earlier, the work has been slower than, than sunnydale. so it's been more of a struggle to move through the phasing. we really are trying to, expedite the revitalization work and most importantly, expedite the demolition of existing vacant units. so we take away any opportunity to create life safety issues through trespassing and occupancy. so, trying to be

innovative about both accommodating relocation needs and preferences on site while at the same time furthering the demolition. that's really going to remove this life safety issue, so i'll pause there. again, want to emphasize we're available for any questions or comments as they arise. and again, appreciate your focusing on this topic. thank you. thank you, director adams. and now representative from eugene burger. theresa pegler eugene burger, thank you for having us. can you repeat your last name again? theresa pegler. thank you. and as we get started, i, we're pulling up the slide, but i wanted to share part of the complaint that has, has been voiced around eugene burger taking care of the properties

has really been augmented by two articles that were published in the mission local, i've listed both of those there with the allegations in the claims that surrounding the, the supervision of the property by eugene burger, it has been in cooperation with housing eugene burger's position that as we do get the media, questions, etc, we do not automatically just respond because it is a collaborative effort that we have with the organization. so we want to ensure that we are providing adequate responses, to, issues that are, are, are, are highlighted in, in the media because we do not wish to automatically just highlight any false truths about what's happening on the sites, abmc does take responsibility for the daily operations of potrero and

sunnydale. myself i'm very personally involved with the daily operations of the properties as well, and again, we also cannot comment on potential or pending investigations. but we do work closely with the authority and with hud, to ensure that the best interests of the residents are addressed first, we do have we've with that, we've actually adopted a vacant unit monitoring plan is what we've done, as highlighted before, we are rotating staff. there's staff that are assigned a street, and that is their daily task to go through the entire street and document everything that they see. it's more than just a visual documentation. they're pulling on boards. they're not pounding on doors to see if there's any signs of anyone behind the door, or to see if it's been compromised in any

way. and so that and that team rotates to the next street and it's a team of two, that's going through that vacant monitoring plan. we also provide a written response of those where we're tracking the status of any legal action with individuals that have been taken behind the door and that goes to, a spreadsheet and a statistics that we are providing to the authority on a weekly basis. and they are also providing that to hud at this point as well, to ensure what monitoring is happening on those vacant units. our team has also gone in and, performed in january, a 100% unit audit of every vacant door we physically went in, took every measure of security off of the doors, went in and did visual unit inspections, to every single one

of them. if it's been, reported, those up and have ordered more materials to continue to reward them as they get, compromised. it's a daily process, it's what happened at midnight last night. may be different from 5 a.m. this morning, but it's something that we're diligently pursuing on a regular basis. one of the other issues that came up out of the article were the fact or the claims of work orders not being performed in the units, and so we wanted to highlight that, we did specifically had a complaint on dakota street, and there were 14 work orders associated with that unit. four of those were surrounding the windows, and every time that we went in, the claims of how that the window damage, was there, there was glass outside of the unit, so indicating it was coming from

the inside of the unit out rather than, the outside side, coming into the unit and the, there was another claim on there that we wanted to speak to with, with the resident saying that they were withholding rent due to the lack of work orders being done. however the record shows that there were 26 individual different work orders into the residence unit, and we are conducting unit inspections on a regular basis into the units. and in fact, even after we've done the vacant unit unit inspection, monitoring, we've gone back in because we're now doing our monitoring and following up of smoke detectors to make sure all of the smoke detectors in all of the units that may or may not have been breached are also tested and ensure that they're working both occupied and non occupied doors. so we continued that effort

diligently to ensure that that work is done. we also continue the prospect of the process of annual unit inspections for occupied doors. and if there's, issues behind the door that might be, housekeeping or a concern with ingress or egress, or if, somebody moved a bed in front of a window, that might be a violation or for their safety, etc, where we document those things and have conversations with the household as well as we elevate those with our partners on our weekly meetings, through most cities, community based organization involvement, as we've already talked about, the housing brought up the fact that we actually have 37 different chimneys that have had caps or saddles or counter flashing, been stripped from the building. and we are manufacturing those now so that those can be

replaced and the work is already been completed on two buildings, and sunnydale has the work at sunnydale has been completed 100, we also continue to provide other supportive services with, with the individuals, that are residents behind the doors that may be having challenges getting leases signed, whatever the case may be, difficulty in rent payments, repayment agreements with those residents, trash continues to be a challenge, we have developed a, outside services. inside services. we've provided statistics to as far as the quantity of waste, the tonnage of waste, and the costs that we've expended to ensure that vehicles are being towed. waste is being removed, illegal dumping is being removed on a

regular basis, we've, that is twice daily at each site and outside vendor is going through the community to pick up waste hauling in addition to twice daily, our teams with dump trucks are going through and, to make sure that that is taken care of because we want the residents to enjoy the community. we want the residents not to be subject to outside illegal dumping and so we ensure that, by that diligence, they have that, better enhanced, living environment, just real quick, miss spangler. how much how much time you have left? i have my last point that i just wanted to share was the legal action that we have also taken with filing the forcible detainers for persons that were found behind the door. and we continue to engage with sfpd for, more transient persons occupying, and we engage animal

control onto the property as well, because, again, we want to ensure that the residents that do have legal, occupancy and possession of their units or have the best living environment that they can. thank you. thank you. did you have any questions? i will have questions for you, as soon as everybody's done reporting. thank you. appreciate that. and now we will hear from, bridge housing. good morning supervisors. thank you for having this hearing. my name is smitha choudhry. i oversee northern california development for bridge, and i have here with me my colleague eric brown, who is our senior vp of policy. i

want to say that bridge is working diligently in partnership with mchd, to expedite the relo and demo of existing buildings, especially in the annex, as part of expediting and starting the next phase of redevelopment in phase three, my team and i have weekly meetings with sfa to coordinate temporary relocation of households from largely vacant buildings to other vacant units so we can empty those buildings and they can be demolished. we are assisting sfa with accommodating the relocation needs and preferences of households that need to be moved temporarily to another unit until we build replacement units in phase three. we recently completed a survey of 18 households to understand their preferences for on site and off site relocation. some households we know are eager to move to new units in block b, which has 157

units and is slated to be complete in april of 2025. we're also assisting some households at potrero to move to off site units, including one of our recent developments at 4840 mission in the excelsior bridge became involved in the rebuild potrero initiative over 15 years ago, starting in 2009, and we are still committed to expediting the development of new replacement units. i am really happy that director adams is back at mchd as the former director of potrero bridge, leading the redevelopment efforts. he not only has personal knowledge and experience about the challenges, but brings tremendous insights on how to move the project forward, taking into account the concerns of the resident community. i'm happy to answer any questions. thank you. i will be calling you back up shortly and we have a representative from mercy. good morning

supervisors. my name is ashley hurst. i'm the director of community life at mercy housing california. together, our team with related california residents in the city and the housing authority are leading the sunnydale hopes hope sf revitalization. i had the privilege of supporting the resident services teams that provide program support and service connection to families that live in sunnydale and the greater visitacion valley. and we specifically have a team that's based out of 1711 sunnydale that provides support for residents living in eugene. berger managed units over the last several years. we've opened two community housing buildings that provide 222 homes for over 600 plus residents, and we're currently building a new community center that will open this fall, which will greatly expand the number of youth families and seniors that we can serve in the neighborhood. and we're currently collaborating with the mayor's office and dcf to ensure that we have the fundings to operate this amenity. in addition to the community center, we're also opening up. we're in

construction of two new affordable housing communities, which will provide 170 homes, as well as a new neighborhood service connection center. mercy housing is committed to providing quality resident services to sunnydale. therefore it's imperative that we partner with mchd sfha and eugene berger and the network of community based organizations to support residents. we do not have a contractual agreement with eugene berger. however, we do host weekly collaborative meetings with eugene berger and our city partners. during the weekly meetings, we identify neighborhood issues, uplift, uplift resident concerns, and work together collectively to problem solve. additionally, we help provide residents the tools they need to address their issues with eugene berger and help them stay successfully housed in sunnydale. since our last hearing in july, we have seen improvements with our collaborations with eugene berger. additionally we have seen improvements with trash collection and removal. lastly we have seen improvements with how quickly work orders are getting addressed in the units, but we still feel that work orders should be addressed in a more timely manner, given the conditions of a person's neighborhood and home profoundly

impact a person's mental health and overall well-being. we collectively need to do a better job at the following issues a greater focus on transitioning unauthorized individuals and households from living in vacant units and connecting them to needed resources and off site housing opportunity. we need to secure funding to expedite the abatement and demolition of the vacant units, which will greatly improve neighborhood safety conditions. additionally, we believe there should be a greater focus on removing abandoned cars from the neighborhood, which will mitigate safety and parking issues. we know the vacant cars are being are currently being towed. however we'd like to see a mass removal of cars as it is causing issues in the neighborhood going forward. we are. we are always committed to supporting residents and ensuring that the quality of life is positive in sunnydale, and we look forward to working collaboratively, continuing to work collaboratively with our city partners, sahar mohseni and eugene berger, to support residents in the neighborhood. thank you. thank you, and before i ask questions, let me just start off by saying there seems to be a lot of response to

newspaper articles, and i don't need a newspaper article to know what's going on at these sites. i spent a lot of time at both sites. i had family on the sites i hang out in sunnydale community, and i'm on the hill a lot, so i don't need a newspaper article to tell me what's going on there. so your responses to make it seem like things are being fabricated are very insulting, because you can walk the sites and go spend time in the sites. i don't need a newspaper article to tell me what's going on in ph and in sunnydale. so let me just start with that. but if we could have, representatives from eugene berger come up. so aside from just the negative reports that we had and the compliance report last year, we are aware that you had staff that was illegally renting units to residents of community. how did that happen?

at this point, i'm not allowed to because it's an ongoing investigation. we're precluded for us to share anything at this time. until that that investigation is concluded, we are working cooperatively and openly with both the housing authority and the, city attorney's office on that investigation. so i'm sure there will be a report that will be shared at the conclusion. did it happen or not? there, there are individual. there are. i personally have taken phone calls because part of the postings on the property were an 800 number that went to a hotline that i monitored, and in that hotline there were individuals that did report to me that there was, rents being accepted, but it was a variety of, of, of claims of who rent was being paid to, prior residents. just it was it was

the gambit. so how are you claiming that these units are illegally occupied when your staff rented out the units? again, i cannot i cannot share the end of that report or the participants. we only to report that we are participating in the investigation of that. and it's an ongoing investigation. and at the conclusion of the investigation, a report will be shared. and then what about all of the issues with compliance or the trash maintenance issues and concerns from the last report from last year? where are you now in terms of addressing those issues? we actually have a, a work order report that we are on a daily basis. we are tracking even how long those work orders remain open. if there's a problem with getting materials, we let housing know if there's a delay in that. if there was a

problem with a resident, not allowing access, maybe because they were still covid impacted, etc, we let them know that there's been a delay getting back into the unit because the household also asked. so even within the matrix, we report to housing every single month the status of every one of those work orders and has housing said you improved? and by the way, covid was years ago. people are still getting covid, they're still getting covid, but people are getting the flu. people are getting chicken pox. i mean, covid is over with, but if a household i just don't need to hear covid as an excuse. i'm just sharing that. if the household reports to us that i wish not to enter because i'm covid positive or i have a sick family member, we honor that, you put a lot of attention on vacant units. do you have anyone on site 24 hours? yes we do, yes we do on both locations. and

they haven't been able to address units being inhabited. we they they. i'm not sure i understand specifically your question how you have someone on site 24 hours and yet people still get into the units. yes so do you have enough staff on site, i have i heard somebody say the police need to be there, but i don't agree with that. are you do you have enough staff on site? we have been provided after hours staffing of one person per each location. that's who lives on property after hours. is that enough? and if somebody lives on property for 24, obviously they're not working 24 hours. correct. so that's not enough. so to be a lot of attention on that. but you don't have somebody working. i don't mean on site 24 hours. do you have somebody working 24 hours working overnight looking at these sites, making sure that you're doing everything in your power? no we do not. and we have provided proposals and options

to be able to bring in security to do that. and that has been elevated. but but the cost is prohibitive, at this time, it almost $100,000 a month to be able to do the security at each location. who did the proposals go to, we provided them to housing authority and for them to pay for, for after hours, somebody to patrol because it is a total of 72 acres. so it's a considerable amount of, location. so it is very expensive to have that many eyes on in that many locations. it seems there are a lot of holes in the services you provide and what you're doing at both sites, and that is very problematic. you responded stating that you were able to make sure that the residents would receive the services they deserve, and you

said you could be an adequate property manager, and that doesn't seem to be the case along with that, you've had staff that were illegally renting units. you're not taking any responsibility. you continue to talk about what's legal and not legal. so basically you're skirting around the conversation. that's unacceptable. at the end of the day, our residents are suffering under your property management, and that needs to change. we have we do monitor what the state interaction with our residents are. we do monitor the engagement that they have with both helping with them with outside needs, helping them with repayment arrangements, helping them with needs inside their home. we do continue to, take a look inside the homes to make sure that what's if something is not reported, it's not overlooked by household members. and we do continue to strive to improve with the expectations.

thank you, does anybody have questions for eugene burger? if not, can director lettered? you can you come up, please? thank you. so real quickly, i'd like to say that the reason we there's comments regarding the article. that article was attached as part of the hearing. and we were asked to address some of those things. so it it was not to be disrespectful. it was not to be dismissive. it was really to be responsive in what was sent to us. and i'd like to put that on the record. and i'd also like to say that you like i and i've said this before, i also walk those sites. i go out on those sites and i'm very concerned about what's going on on those sites. and i don't sit in my

office, but i'm out there and i'm working diligently with every service, with our service providers. i'm on calls. i'm working diligently with mohd. i'm working diligently with bridge, and i'm working diligently with mercy. and i think if we're all honest about the work, it is important work, and it is the work that we're all committed to and we're committed to the families that live there. and i have an unwavering commitment, 150% to each and every one that's there. and so i take offense when you make me feel as though we're just trying to protect something . thank you, director. and this is not a debate and i'm sorry you feel uncomfortable with this conversation. no, i'm not uncomfortable. you are responsible for eugene burger and property management. and so i have a right to ask questions about that. and, yes, i can make any comment i want to from this dais and everybody is response

was about those articles. it was not just you but since you want to take it personal, that's fine. but this is not a debate. we're not going back and forth. these are facts that i'm bringing to the people and to the community, and i have no desire to go back and forth with you over any of this, because eugene burger is your responsibility. yes, sir. because the first thing i want you to understand and know that we have a disagreement on is the fact that you think that that when eugene burger illegally rents units at and puts residents in a place where now they become your responsibility, and you don't think that when eugene burger illegally rented those units, those residents now became your responsibility, whether you want to accept that or not. and so that is a problem for me, that you don't think that there's a responsibility of the housing authority to make sure that these residents illegal or not, or your responsibility, and they need to be taken care of because your property management company illegally rented to these folks. and so what i'd like to respond

to that. i do believe in the presentation that we spoke about working as a collective group with mlcd, with our homeless department, and with the department of public health to have a soft landing where for any individual that had been on the property would have a place to go. and we have we continue to work very diligently at that. and this is why myself and director, from our mohd. that we are all working together. we are in those meetings charting that pathway to ensure that individuals have a place to go. what is the housing authority doing to ensure that this illegal renting of units doesn't happen again? and so, as i stated earlier, i am not at liberty to discuss any ongoing or potential investigations. and

as stated, things are being investigated and looked at and once we're able to really have a much more deeper discussion, we certainly will. but in the meantime. but you can't speak on what the housing authority is doing to make sure illegal units don't get rented. you can't speak on that. yes. and so we have worked and continue to work with ibmc around internal controls for the property. so that's how you make making sure that illegal units don't get rented by having an internal controls in place. yes. and what are those internal controls? we're ensuring as they are working with their individuals, part of the monitoring of the property is that you don't have the same staff consistently and constantly monitoring certain areas they have. teresa who is the vp, who is deeply involved in that work. we're also ensuring that we are having 100% audits, surprise audits around

those vacant units that are not by individuals who are on property. those are the types of things that we're doing coming in ourselves, making sure unannounced, making sure we don't have individuals in those units. there were compliance report last year done by your office, and where are we now in terms of what's the status of eugene burger in terms of addressing those compliance concerns? so they continue to make great progress. if we look at our site, our sites are much cleaner. i look at their work orders. what are the time periods that work orders are getting done when work orders are emergency work orders? if they're not done within a timely manner? i'm asking the questions and looking at why is it taking so long? i have two staff who walked that property independently of eugene burger every single day. looking at the condition, looking at, oh, we had these work orders, checking

in to see have those work orders been done, talking to contractors that are on the site or have been on the site or scheduled to be on the site independent of eugene burger when can we expect an updated report with the data? i'm more than happy to send a report to your office. we can send you a report immediately. thank you, can i get a representative from bridge? so i know, aside from the development, you're also the property manager at 1101 connecticut, and we've had a lot of complaints recently from residents about not being able to get someone on the phone or get a response, to concerns how many staff do you have at the

site? we have a resident manager at the site, and we also have a property supervisor, so that's how we're organized in property management. we have property supervisors and the resident managers report to the property supervisor, and the resident manager is on site now. you have a resident manager on site. i can't speak if we have a resident manager on site right now and i apologize. our head of property management is not here with us today, but i can get back to you. well, i can tell you that there isn't somebody on site. and in fact, when there's emergencies on site, they haven't gotten a response around maintenance, and then when i did have a conversation with someone from your team, i actually went on site because residents called me because there was a major leak in the lobby from water leaking from a unit. i talked to your staff on site, and they told me they came the day before, and they observed that there was no leakage and that there was water damage. but

since they observed no leaking, that they didn't need to call out a plumber. and that was the most ridiculous thing that i ever heard, because where there's smoke, there's fire. and if you see water damage, then actually you need an expert to come out and find out where the water was coming from. so the next day we had a major leak in the lobby, and i had to go out there on a sunday and talk with residents and wait for somebody to show up. and it took a couple of hours for this person to show up. so i know there there can't be somebody on site, i apologize, supervisor, that you had to go out. i know director adams reached out to me. it was on a sunday and i immediately reached our head of property management. and my understanding is that, the property supervisor did go out on saturday. and as you said, i think the leak was from a unit where they couldn't get into the unit. and the next day he was at the site again. and i think you were at the site at the same time. and i know our

head of property management, melissa martin, who i think is who you spoke with, she did send the full report to director adams, very shortly after on monday. and my understanding is that the supervisor was continuously in contact with folks at the site, showed up immediately on saturday and was, doing everything in his capacity to address the situation except for call a plumber. right well, and in the next day, he didn't just come out because he got a message from residents that came out because he knew i was on my way. i had a thorough conversation with him. i let him tell me what happened so i could listen to him, and then obviously, after he made his statements, then i understood that he was not going to do anything. if the lobby didn't start leaking or if i wasn't coming out. so at the end of the day, right, like you need to

have somebody on site 24 hours a day, there's a hotline in place that of course, obviously somebody needs to be responsive to the hotline when there are issues, particularly emergencies like this. and then i hear that residents are now being retaliated against for reaching out to the supervisor of the district, which is unacceptable. my residents are going to call me when they're concerned, the community, and i'm going to come out and see what is taking place. so if somebody from your staff is retaliating on residents and community, that's a problem. so i totally agree with you. i mean, we i'm not on the property management side, but i will tell you as a representative of bridge, that we take that job really seriously. we own and operate over 13,000 units. every complaint is important and i am sorry to hear that. that was the case in this situation. i will take that information back, to our property management team and make sure that that they

understand and it's addressed, i need to make sure that you have somebody from the property management side. summary report on staffing, because we need to know when there's going to be someone on site 24 hours who's going to be responsible for maintaining the emergency hotline, because these things, residents need to know, because obviously, as we can see, emergencies do come up and they do need immediate attention. so somebody should be available 24 hours. i will make sure to take that back and get you our staffing structure right away. and then just in general, i know that's the property management side, but how many staff do you have dedicated to the work on on the hill as a whole right now? so on, the development side, we have, five people, that includes myself and two pms, susan neufeld and, tj, susan and tj

are on the community development side with particular services. are you providing right now? so we work with, shanti, they provide, both relocation as well as case management services as. and that's it. there's other services. and once again, sorry that susan is not able to be here today, but we will i will get you the details in an email from her. and how many residents are currently working on the construction of new units? so, work force? i don't have the latest statistics, but i can get you the information. thank you. so i look forward to hearing the statistics on the work force as well as services, and the property management, property management and the amount of resources going into services being provided. we'll do. thank you. thank you. can i get a

representative from mercy? just quickly. how many how many staff on site resident services or property manager. property management. you could give me both separately. so altogether we have about 40, residents services and property management professionals, on the services side, we have about 16. and then the rest would be property management. and what services are being provided right now. we provide a variety of services. so housing stability and support we provide relocation support, health and wellness, community engagement. we provide connections to out of school time and services for youth, we provide community engagement and events. so we provide a variety of services for families in sunnydale. thank you. and i know

after the last time you presented, you all sent me a list of services provided and resource allocation. if you could get that to me, too. of course. and then how many residents currently working on construction of new units? i don't have the current numbers in front of me, but i'm happy to send that to you. thank you. and mayor's office of housing. so what? what is the office doing to address the concerns around bridge, particularly and specific to their property management? on site? well, we are following up. i mean, certainly when that urgent need came up, we were in direct conversation with bridge and followed up immediately, smith and i are having weekly calls to ensure that the overall revitalization work happens. and we have an asset management team that oversees all of our portfolio. so certainly we want to continue. i mean, this issue of a resident manager is essential, it's actually

required. so we'll be following up on that to confirm exactly what you what you raised today. supervisor it's absolutely essential that there be a resident manager on site 24 hours and, like, what if, like, what's the timeline for that? and what happens, like, if bridge doesn't comply? well, the i mean, we would issue a notice of noncompliance and we would investigate, and look at, you know, bringing them into compliance. so the bridge is a bridge owns the property and they and they manage the property. and we have a regulatory agreement and requirements through that regulatory agreement to ensure that they're appropriately managing the property if they fall out of compliance, we would work with them to get back into compliance with all the requirement. and i know we talked about having a meeting with all the residents to talk about relocation and let them know what the rules are. so everybody is on the same page.

and just so i can publicly state we're having conversations about demolition of units that are completely vacant. correct. so that we can do everything we can. also to avoid, folks illegally entering into units and keeping communities safe, those are all my questions for everybody. i see supervisor safaí is on the roster, thank you, president walton. i just didn't get the name of who was actually managing, the portrayal. who is who is who is doing that? so eugene burger is the property manager for both sides of the hill, for terrace and annex and also in sunnydale, on sunnydale, however, the new 1101 connecticut, bridge is the property management for that one in potrero hill. but they does bridge do the property management themselves. so they they contract it out. they do the property management for 11. oh one. okay. the reason i'm asking is because we're we're about to cut a ribbon on a bridge project, and the excelsior. so it would be good

to know who is going to do that. management since we're seeing some problems in advance here, i, i do want to say one of the things i think could help, with this situation is it seems as though part of the reason why we see the housing authority no longer manages the properties themselves was because of a history of mismanagement of properties all over the city. and so now we've put a model together where we have a nonprofit that now is now contracting with a private firm, and it seems like a lot of those same problems are existing or have been exacerbated. and one of the things i think would help is rather than the calls going directly to the company and the organization, then, there could be potential for allowing residents to call 311. so those calls are documented with the city. the city has a record of those problems. and concerns.

and then those concerns are then referred to whoever. and we do that in a lot of different situations, but it would allow for and shine some more light on this problem. so residents don't feel as though they're isolated by themselves and having to only directly send their concerns to an isolated agency. i know that with public works with rec and park, puc, every city agency that calls and concerns go into the city, and in this instance, they're not. they're going to a property management firm that is then exerting influence over the residents. it seems in this situation that is unfortunate, so just something to think about, supervisor walton. i'm happy to work on that with you, and thank you for calling. this hearing today makes me sad, so much history and work that i've done in sunnydale in particular, to hear that some of these problems are persisting. i'm really also happy to see that

the progress is being made, and there's going to be a new community there. and i know there was a top off ceremony. last week that unfortunately i wasn't able to attend. so we are seeing progress and there's going to be a new community there and new structures, but this is the moment, i think, to get the property management aspect right, because you can build a new building, but if it's not managed properly, then you still have a lot of the same problems. so. but thank you again, supervisor walton, for hosting this hearing and bringing these questions to light. thank you. and i do want to make sure that i call attention to the fact that we do have some major revitalization going on, not only in sunnydale and potrero hill, but also, in hunter's view and alice griffith is complete, at least, on one side. and, there is a lot of great things happening in our our hope sites and our hope sf community. so i don't want to take away from that because that is something not short of amazing, what we're seeing right

now, what's going to be happening with the hub in sunnydale and the gym that the community is going to get, and the new housing that is on the way is something that i am excited about, but we have to make sure that the residents that have been on site for decades that continue to be on site, while we go through this transition that they're taking care of and treated with the respect and the dignity that they deserve, we all have a responsibility. if i'm not delivering as a supervisor for my constituents are going to let me know about it. and if departments aren't delivering, i'm going to let them know about it, because i am going to do what i need for my residents to receive the services and support that they deserve. and quite frankly, i don't care who gets defensive about it, this is what we all signed up for. and so i want to make sure that it's known that we're going to continue to work together to do what we can to support our residents, with that said, i know we have folks here for

public comment, so we'll call for public comment. yes. members of the public wish to speak on this item should line up to speak at this time. each speaker will be allowed two minutes. there will be a soft chime when you have 30s left and allow to chime when your time has expired. if you don't mind. if you would like to speak, please line up against the windows for public comment. you're the one. please proceed. hello, my name is kiowa smith. i'm a resident at 11 010. i'm the one that called, i went down to chain of command. i had to call. it wasn't nobody to get in contact with. so i called siobhan hunter for the flood that we had at 1101, and, she came down called bridge. i mean, she called mr. shamann, he came out, he spoke with sunny, he stayed a while.

he stayed a while. that day, siobhan brought his pizza and, during that time, after they left sunny came inside the, community room where he was and started interrogating me. who called? who? why did you call those people? you know, i'm like , are you questioning me or am i being interrogated last week, mr. sunny patel from bridge management sent an email out stating that i might lose my housing. and he said that to two other people that that was not even with bridge or housing. that's a violation of my rights. this man is rude. he doesn't speak to the residents. the residents are in fear of him. they be scared, you know, to even bring up any type of issue. they come to us. hey, when is alicia from, shanti is going to be in. i don't want to talk to that guy. sunny oh, man. the list goes on and on and on. thank you. good morning

supervisors. my name is edward hatter. i'm executive director of the portrayal hill neighborhood house. i am one of those, care providers or service providers that bridge couldn't think of this morning when shamann asked. but we are here, i've been working very closely with the residents to empower them to speak their mind, and these fears are for real, they have fears. this is my housing. i don't want to lose my housing. and and i've had tenants taken take me on tours of 1101 to see all the dog feces in the carpet, all the dog feces in the open area in the back to see the trash from the trash chute stacked up two stories high because there's no dumpster underneath it. i've had a, what

do they call it? affordable housing. resident to take me into her unit to show me where she had a leak, and property management came in and cut open the whole. and six months later, the hole is still there. okay, these are actual things i've seen. i can give you all the hearsay that the residents come and tell me all the time, but that's unnecessary. my real concern for right now is the annex, because the and has gotten down to where you might have one family legitimately resir in a building that was built for 8 to 12 families and, and they're having to fight with the squatters coming in, building the fires to stay warm. all right. they're living under extreme fear that they're going to wake up to a fire. okay? they're living under extreme fear that they don't know who's

going in and out in this long building down the walkway. you know, are they, you know, wanted for murder? are they drug addicts selling their products or whatever they do not know. okay, these tenants have to live under these conditions. thank you. mr. the roofs, the roofs are made out of terracotta. thank you, mr. haddad. you could you could send in for this and i'll let you go. the roofs were put in ten years ago. they told me that the roof jacks were stolen and that's why they were leaking. of course, i didn't believe it, so i had to go see all the roof jacks in place. there's a problem here. thank you, mr. hatter, and we'll follow up on that. good morning. supervisors thank you for hosting this hearing. my name is tanika blue and i am a resident in potrero hill in 1101

connecticut. i also used to live in the housing development that is still there. that is under very poor condition. i would like to highlight a few issues that do concern me, in regards to safety in the community, with the transition of our now unhoused that were formerly housed, whether they are on leases or not, creates really volatile conditions and unsafe conditions for our residents at large, i also would like to address that. the new property supervisor is very culturally rude, dismissive and unsupportive in his just newly transitioned in being, property manager, a property supervisor for our location at 1101, multiple residents ask me, do you work here? i say, no, i'm a

resident myself and our very uncomfortable with bringing these issues to him about his way of newly integrating with our community and feel like he is not a good fit for our 1101 community. thank you so much for your time and listening. have a good day. kitchen for y'all. i'll pick it up momentarily. you can proceed. i'll pick it up momentarily. i thought he was good enough for me. hello. my name is trayvon hunter. i'm a patrol hylian. i consider myself a i am a native patrol hylian. i'm born and raised in potrero hill, and i'm still there, i also have an organization called stand in peace international and exactly

what it means to stand in peace. i want to thank shamann for initially calling this meeting, but my comments is that this is not enough. you talked about people coming to potrero hill to actually hear the voices. this meeting is held on a monday morning, i took a vacation day most other people cannot make this meeting on a monday, so this is not a reflective crowd to say that, there's really not that much because they didn't show up. most people in the space work for someone here in the building or some something like that, and they showed up in force. i would love to see these people daily, weekly, sometime on potrero hill, because i'm speaking for potrero hill in particular. no one's walking the units daily. i would like i would love to begin when they started monday of last week. no one's walking every day on potrero hill. it's almost impossible to hell. it's impossible for me to walk potrero hill daily. anybody knows the potrero hill hills? you can get to a part of potrero

hill in one day. but to say you walk it daily is unacceptable. and you can't bring the records of what you wrote, or we'll send those to you. it should be at least four binders. i also want to say that, there's multiple people in i call it hope is a hopeless sf. let's call it for what it is. it was supposed to be a trans, a thriving communities where our communities are not thriving. and i'm speaking for all for hope at this point. we're not all thriving. we don't have all the service providers. if i would love to do a hearing on the hopeless sf initiative, it is ridiculous. it is sad. it is ridiculous. it is sad. it is harming people. you have a situation where the violence against women act is not being able to be used. you have the right to return being misused. you have of speaker time has elapsed. safety and violence not being addressed. and again, peace is what we say. we want. thank you. wow. just wow. my

name is jordan. my pronouns are she, her, they, them. i wasn't going to speak on this item. i was going to speak to the next item. but like this is just too much about like what's going on in public housing, because i just want to say solidarity to the affected tenants. and believe me, if you're screwing low income tenants, then you need fucking harsh punishment. you definitely need to be fucking punished because a lot of us, there's that power dynamic is too perverse and there just needs to be punishment. so solidarity and just fuck this whole shit. yes are there any other speakers for public comment that completes the speakers for this matter? thank you. public comment is now closed, i don't know if director ledger is still here. i do have one more question just for follow up. eugene berger

mentioned a proposal for request for overnight security. i think they said like two security guards, is that where are we at in terms of that request? we've looked at it and we're having conversations. it's $1 million a year and it's something that we're having to look at. that's for both. i'm sorry, $1 million a year for two additional. yes for to have security, you have to have two individuals. on the site and they have to be armed and it's quite costly. and so we are looking at it, we have gotten the proposal and just out of curious curiosity, why do they have to be armed? it's just been a requirement by different security companies. so the security company was required not not anything on behalf of the city. right? i mean, we

don't from our perspective, i would like for you not to be armed, but that has been the standard, if you will. so we are looking into it to determine what we can do and what we can accomplish. and i can report back to you on it as we continue to work through it. thank you. i think, you know, at the end of the day, there are a lot of concerns, at the sites that we were specifically addressing today, sunnydale and potrero hill. and i would love to, receive a quarterly report from property management, through housing authority for eugene berger and through mayor's office of community development, in reference to bridge, i think a quarterly report is appropriate to address all the issues that have come up here today maintenance issues, excessive trash issues, relocation, evictions, what's happening around addressing

vacant units and getting to the bottom of property management companies, staff, illegally renting units to community and then filling that because they were illegally rented, that we get to abandon folks and residents in our community. and that's not the case. we have a responsibility to take care of community. and when a contractor , acts irresponsibly and illegally, unfortunately, that is on the person who brought that contractor in. and these folks still need to be taken care of. they're still folks in our community. so we are going to continue this conversation, looking forward to the follow up data and information from mercy from bridge, and also the quarterly reports from mercy and housing authority on behalf of the property management

companies. and if i don't know if there's any more questions or statements, i just i just have one more question. how long, it how long is the contract for eugene berger for these sites? when does it expire? and are they managing any other properties for the san francisco housing authority? so they don't manage any other property? we only have the two properties that we still manage that have been mandated to a third party contractor. and if i'm not mistaken, i think we have a year to go on that contract. but i can get the correct answer, i don't know, and i don't have staff who could tell you today, but i will get that answer to you. okay and then the other question i would ask is if there are if they have a year left on their contract, i'm sure there's

certain aspects of their contract that if they're in violation of or breach of, you all have the authority or somebody has authority to terminate. yes. in no different than what, our my counterparts spoke to about bridge. we also work to help individuals come into compliance as we're working through things. i understand, but it sounds like there's this investigation is going on, and if there were individuals on their staff that were illegally renting out units and or intimidating and threatening tenants, that sounds like a grounds for termination and looking for a different contractor. so i would just throw that out there. thank you, and it would be good to know what the terms of their contract are. maybe you can get that information to. certainly. and i'd like us all to also to remember, as stated, we're working through and we do have to wait for the final outcomes.

but i hear you. yes. okay thank you, supervisor walden. thank you. supervisor. thank you, thank you. and i do want to thank everyone for coming out this morning, thank the residents. thank the departments and also all the teams from property management and development staff, we will i will move to have this hearing, continue to the call of the chair. thank you so much. and i also wanted to thank you for calling this hearing, supervisor walton and thank you to everyone who came out, it was very educational and worrisome. so thank you, mr. clerk, can we please take a roll call on the motion? yes, on the motion to continue the matter to the call of the chair. vice chair. walton i. walton i supervisor safaí i safaí i chair. ronen i ronen i that motion passes without objection. motion passes unanimously. thank you, mr.

clerk. can you please read item number five? yes. item number five is a hearing to consider the ongoing implementation of proposition c of november 2022, which established a homelessness oversight commission in the city county of san francisco. and i will pass this over to supervisor safaí, who called this hearing. this is, give me a second so we can let folks. right hearing made me sad. what was the phone? we're just taking one moment to let the chamber clear out.

i get it, i get it. i know it's not easy. no trust me, i understand. okay. thank you, mr. clerk. thank you. chair thank you, folks, for being here. i just needed to catch my breath for a moment. that was a i think that was a very disturbing hearing, i'm sorry. you know, some of those units don't even have, showers in them. they were built in the 1940s for people to return from the war. and so to think that the residents are living in conditions like that and being treated like that today is just, is just mind boggling. so thank you, supervisor walton, for calling that hearing. i'm sorry. i'm just just very shaken by that. just very disturbing, but anyway, we're going to move on at this moment. so, thank you,

colleagues, for allowing this hearing to happen today. thank you, director mcspadden, for joining us with your team. i see some commissioners here. thank you, and i know there's a few folks from the community i call this hearing to get a temperature check on how we are implementing proposition c. the proposition c, that established the oversight and accountability of the department of homeless supportive housing that required the city controller to conduct audits of homeless services. it required the establishment of commission, oversight commission and the consolidation of some of the different functions within the department of homeless supportive housing. some of the oversight bodies that existed, with an annual budget at the time of passage of that initiative, over $700 million. it was the largest city agency that did not have any oversight at, and i want to make a special

note that there are conversations about getting rid of commissions and getting rid of oversight in the city. and this is one of the bodies that would be targeted. and i think that would be a phenomenal mistake. so anyone that's involved in a conversation about removing oversight and accountability, i want them to think about some of the work that we talk about today and some of the progress that we've made and what this has done for our city. so, and although the mayor did not support this initiative, it passed with over 68% of the vote, and it had unanimous support from the board of supervisors and many different community members. so i want to come i want to understand today the work that we've done to date, what work still needs to be done to ensure that the mission of the department is carried out, and also that we're facilitating some of the of the work that you all are intending to do, the voters affirmed the need of this

commission and also the need for mandatory audits. so we've taken some steps to get the commission up and running to ensure it's effective in its mission to guide the oversight of the department. i think one of the most important things that came from this oversight and accountability was the infusions in a very aggressive way of metrics and performance standards, some of which, as evidenced by my just one example, is as evidenced by the showing the number of encampments in the city. and if you look at the number of encampments in the city from last year to today, there definitely has been some progress. and we can measure that and we can talk about that and we can point to that. and a lot of that has to do with the fact that that information is out there. it's shone a light on it. and i think it is a positive way to hold ourselves accountable in government, a month after the november 22nd elections, we introduced enabling legislation that

admitted that amended the administrative code and tax code as required by prop c to begin forming the commission and giving it its oversight authority. all the appointed members and some of the changes were all the appointed members to the local homeless, coordinating board. would be that the commission would appoint them and receive advice from the local homeless, coordinating board on on federal continuum of care programs that the commission oversight commission would appoint all members of the shelter grievance advisory committee and receive annual reports from them, and that the commission would appoint all members of the shelter monitoring committee and receive regular reports from them, and that the commission would receive advice and recommendation from our city, our home committee, on the administration of prop c funding in particular, other prop c, prop c to establish a funding stream for the department of homeless supportive housing, so i think we're at a point where

we need to take a pause, check in here from the department, see what's working, what's not, what things that we can do. so we have director mcspadden who's going to give a brief presentation. and we also have our controller, greg wagner, who we can give a brief update on the audits that have been performed to date, and also the schedule of audits that we have been working on as the next phase of audits that will come from the department. again, there's a lot of talk out there from people saying we should audit everything. well, you can't wave a magic wand and audit everything overnight. you have to have a plan. you have to have a focus. and i think that's some of what we've done to date. so i think the comptroller is going to talk about the next round of audits, which will be, shelter services in our city and who's providing those services. and we'll get into that further conversation. so i would love to hear from director mcspadden, talk about how as part of the after presentation or part of

your presentation, what this formation has had on your department's contract management, some of its oversight, some of the direction of the department, but we can get into that after your presentation. thank you for joining us today. director it's good to see you. good to see you, too. good morning everyone, good morning, esteemed committee members. great to be here this morning on a sunny monday. i am shereen mcspadden. i'm the executive director of the department of homelessness and supportive housing. and i want to point out that today i am joined by doctor jonathan butler, who is the chair of the homelessness oversight commission. and we are also fortunate to have commissioner kristin evans in the audience. so really grateful to them for being here today. we are before you today to speak to the implementation of the homelessness oversight commission and how things have been going since the commission's inception in may 2023. so we're at our year anniversary this month. you say

it's our one year anniversary. it's our one year anniversary. alright. yes. happy anniversary. thank you. so, the homelessness oversight commission was launched in 2023 after the san francisco voters approved its creation through a ballot measure in november 2022. authored by supervisor safaí, the commission is made up of seven members, four are appointed by the mayor's office and three are appointed by the board of supervisors. the main responsibilities of the commission include providing a public forum for discussion on homelessness and on the city's response to homelessness. it's a chance to review contracts and grant agreements and to hear directly from the community and the public on issues impacting people experiencing homelessness. and i want to say that we are really fortunate to have a very engaged commission, people with a lot of experience, both lived experience and work experience on our commission and we've had some really great

discussions at our commission meetings. also in 2023, hsh implement two ordinances that amended the san francisco administrative code to update roles and responsibilities of preexisting homelessness advisory bodies to reflect the addition of the commission. the following bodies are now appointed by and advise the commission and are staffed by the department of homelessness. so the local homeless coordinating board or the lhcb, the shelter monitoring committee and the shelter grievance advisory committee. the our city, our home or oko committee, committee continues to be staffed by the controller's office and continues to advise the homelessness oversight commission, health commission, the mayor and the board of supervisors on issues related to homelessness. so, as i mentioned, we have seven amazing commissioners. we have doctor jonathan butler as our chair,

who was appointed by the mayor, kristin evans, who is our vice chair, reported, appointed by the board, with katie albright, appointed by the mayor, dina aslani and williams, appointed by the mayor, bevan dufty, appointed by the board. joaquin guerrero, appointed by the board . and sharky laguana, appointed by the mayor. each member of the commission brings an incredibly rich expertise in our community, and we are really appreciative of their insight and their commitment to san francisco. the commission meets the first thursday of every month in person at city hall, with meetings televised live on sfgovtv. since the inception of the homelessness oversight commission in may 2023, the commission has held 14 meetings. all meeting materials are posted on the hshs website at least 72 hours in advance of the meeting,

and the website and monthly agendas include public information on how to request disability access and translation services in advance of meetings. stands agenda items include the hsh director's report and that provides updates on the department and homelessness response system from the previous month. a review of pending contract arts and other topics requested by commissioners at the previous meeting. i really appreciate the input of the commissioners, they've really helped to shape the report into a valuable resource for commissioners and the public. i just want to say that this this commission agenda has really evolved over the year . we've had a lot of input from the commissioners on what they want to see and hear about. the directors report started in one place, and i've tried really hard to incorporate suggestions and requests on issues that commissioners would like to hear about in the monthly reporting to them, in addition, the commissioners started approving contracts a couple of months ago

. so now that they are overseeing the contract process and that allows them to really understand what it is that the department does in terms of its funding of contracts in the in the program designs that we use when working with our nonprofit providers. and, in addition, we spent a lot of time during and after the meetings kind of discussing what the agenda items should be and whether we should have special presentations at the next meeting. so we've kind of gotten that dialed in, i think, fairly well, although our our meetings are four hours long generally, and we it feels like we often run out of time, so the commission has adopted two governing documents to support its work, both of which are available on the hsh website and linked in this slide, the commission may create committees that provide recommendations to the full commission on specific topic areas. the commission has

one active committee at this point in time. the nominations committee launched in august of 2023 to support making appointments to homelessness advisory bodies including the local homeless coordinating board, the shelter and monitoring committee and the shelter grievance advisory committee. as of may 2024, the nominations committee has recommended ten appointments that have been confirmed by the full commission. and then agreement approval. so one of the main responsibilities of the commission is to review and approve contract and grant agreements that meet the thresholds developed in partnership with the department and the commission. hsh has a high volume of contracts and grant agreements that must be reviewed in a timely manner to support the continuation of critical services across our system of care, care and ensure our providers are getting paid for their services. the homelessness advisory commission

approved 52 agreements since february 2024, when they started reviewing agreements. many of these agreements then came before the board also for your approval for the full board approval and that's pretty much all i have. we've got some time for questions and doctor butler is here to help me with any questions you have directly for the commission themselves. good good good good i appreciate it, i, i have a number of questions that i want to talk about. one one is, in particular, i don't think a lot of people realize this, but i think you kind of hit on it a little bit. is that majority of the services that you all provide in your department is through is through contracts, right? so you the vast, vast majority of the work that you're doing and i think that's why one of the reasons why we infused into proposition c that there would be mandatory audits conducted by the controller, but one of the

things that that came out and this is something that's been a little bit vexing, i want you to talk about is the is the monitoring of the vacant number of permanent supportive housing units. i know that we did a resolution to talk about those vacancies. at the time, it was around 1100. and part of what the budget and legislative analyst said was really about contract management and performance, about how the when, when you're doing your contract management performance through your housing navigator agreements was to really ensure the timely placement of individuals. so i want to give you an opportunity to talk about that and how that is going and how you're improving that contract management and oversight, particularly as it relates to available units.

sure. thanks, supervisor. so yes, when the audit, the audit studied a period of time that fortunately has been, a year passed and we've worked really hard on bringing the vacancy rate down. and psh, actually both psh and shelter, we are we're just switching over to a new system. but the vacancy rate is something we now report monthly right at the commission meetings. and we are we are down hovering near 7, but we are trying to like, make sure that our system is really it's really right on before we kind of go back to reporting regularly, regularly every month. but we have worked very hard to get that down. and when we look at our overall vacancy rate, it's lower than the private market, has been at. and, you know, we're really trying to get it to the point where the only

vacancies are the units that are in transition after somebody moves out and they're being worked on. so we have done a lot of work there. we've seen a lot of success there. and we want to continue, working on that vacancy until we get it down a little bit low 7. we think that's about right, given the number of units that are often offline for just remodeling and stuff like that. and that 7% totals is around what number you will figure that for you. i guess i was highlighting what i wanted to know more, and this is one of the things we talked about when we affirm. and president butler, commissioner evans and the other commissioners was that there's some of your contractors that do a really good job of evaluating, screening, referring and placing. and there's some that have not done so well. and so what i'm more concerned about is and i think that's what this really talks about. yes, the vacancy unit is, is important because we want we don't want,

you know, thousands of units offline while we have people suffering on the street. but more importantly is a better understanding of who is doing a better job of screening, evaluating, referring, and the ones that are not, because we want to get away from the ones that are not and move more to the ones that are doing. if that's the. and i think that's one of the things that the contract, management and performance and evaluation in terms of your agreement, how many people are actually doing that screening and referral and how many are you know, there might be some that are just not good, that that's what i'm more concerned about in terms of. so we're so supervisors. that's a good question. we are working right now, and actually have a targeted approach to the buildings where we see more vacancies, but we also see more vacancies in the older buildings. right. so we have and so sometimes it may be related to the provider themselves, but it's often really the building.

and we have people who are very eager to get into the newer buildings that we were able to acquire during covid. right. we have some older buildings that just have some issues because they're older. we also still need them in our portfolio. so, you know, we it would be great if we didn't, but we do. and so that's some of the challenge. and we're really working with them to figure out like, you know, how do we make it so that those units are also attractive. do we lower, you know, i mean, do we lower the person's like obligation for rent. you know, what do we do. and we have had discussions and those are some of the older permanent supportive. and that's where we're really seeing the challenge. we also saw that highlighted in the, the contract to do the elevator upgrades, because those were if your senior disabled and they're not going to take a unit on the seventh floor. right. if the elevator is broken down. right. but we've had that conversation. i don't want to belabor the point, but but my point is i don't sit on the commission

every day. i'm not there. maybe maybe president butler can talk about this or you can. it doesn't matter. i know he's here to kind of add on, but one of the things we heard was there are providers that would get referred through your system that on average, if you looked at their placement time, it might be five months, might be four months. then there were others that could get it done in in two weeks. and so again, i just giving you the opportunity. but i'm, i'm, i'm hopeful that part of the reason why we have the dashboard that we have more performance and monitoring and infuse in the contracts that this is part of what the commissioners are doing and your staff is doing on a more aggressive basis. yeah, i mean, that's i think the what the commission is doing is asking questions and we're reporting to them, right. when they ask questions. i mean, this is really the job of the department to make sure that we are getting those numbers down. what one of the things that we did in the last year, or maybe a little

over a year ago, was to create a housing placement team that is really focused on getting those, getting that vacancy down. they're the same people who worked on the sip hotels and that has been really successful. and so, you know, i wouldn't say that there are particular contractors who are doing a poor job per se. but if we see that that, you know, time frame taking a longer time, that team is really focused on working with that provider to ensure that we are able to get through those barriers for that provider so that that time frame is coming down. and that's why we've seen the vacancy rate really come down radically. well that's good. i'm again, i'm happy that we were able to do this. i think that the infusion of performance metrics, contract monitoring more aggressively and putting that data out there, i think it holds everybody accountable, and just purely these are the numbers. what's what's the number of vacant units currently? is this the right the inventory right here. maybe two months old. but yeah

okay. so our inventory available for referral is 169 units referred pending to 222. and we've got 248 as of this, as of this dashboard creation on offline for repairs and all of that stuff. so i remember around this time last year it was around 1100. so it's down to about 640. okay. yeah, we have worked very hard to get it down. yeah. and we'll continue similar. no i, i appreciate that. and again that's part of the reason why i mean prior to this, if i had asked that question it might have been some obscure area of your department. now it's out there and you put it on your well. also supervisor , this is part of our development of our one system. and we've gotten a lot of really good data from that. so we have been working on that for a couple of years and will continue to build the functionality of that system.

so, how how is, we kind of hit on those points. what what is the data? so we talked a little bit about the vacancy rate, permanent supportive housing. what are some what's some of the other data that's presented to your commission on a regular basis, there's quite a bit i mean, i spend about half an hour on my report every month, but. so i get it. you do. but like, so we talk about the number of people we've gotten into housing in the previous month. we talk about the numbers of folks we have in shelter and what the vacancy is there. so hold on. so shelter. and then vacancy and shelter. we talk about outreach, how the engagements we have with outreach, things like that. we also talk about our vacancies because we're always hoping that we can get that out to the public too, so that we can have people, apply for jobs with the

city, with our department in particular. we have had questions come from the commissioner's, i don't know, chair, if you have some examples of that, but we've had a number of questions that have come from the provider. i mean, sorry, from the commissioners that we have built into the report that we give every month. we have had some deep dives into certain things. so last month we had a full presentation from our chief deputy director on family homelessness in the department. we looked at the numbers of families and what you know, what we've done. so far to support families, dealing with homelessness and kind of, you know, how we're trying to shift our system to be more nimble, to serve families. we have had some other. oh, yeah. we've had some questions about evictions and really kind of had a little bit of a dive into evictions and how

we're handling those. so so things like that, anything are you reporting on a just made me think of it because of legislation that we just passed. are you reporting on a monthly basis now that you're promoting and expanding and uplifting homeward bound? is that. yeah we have a dashboard and we're we have a shared dashboard with the human services agency, and we are reporting on that. and of course, that's done in three different programs. the biggest one is our problem solving program that you know, generally serves the largest numbers. but we also have journey home and the human services agency's homeward bound program, which is specifically for cap clients. so we report on that. all three streams together. do you have anything in terms of the number? i know that it just passed within the last month. have you seen an uptick on that in terms of the goal was to get it to about 1000, 1000 participants a month? we're still doing we're doing a lot of outreach. so setting it up our disaster

preparedness staff person has really gone out to all of the, kind of major police stations that that kind of work in, in this area and the surrounding areas trained the officers. we, trent and i have met with various folks like the director of san francisco general to explain the program. we've met with laguna honda, we've met with a number of other folks just to make sure that people understand that the program is available. and we've got both sock hot team and other people out on the street talking about the program and making sure that they're telling people that it's available. so the other thing that we wrote into the legislation was expanding it to offering to folks that were in shelter and permanent supportive housing. i know that all of this takes time. you have the legislation, then it needs to

like trickle down. like you mentioned, some of the officers, we just passed foot patrol legislation. i walked with the captain of the tenderloin on, and he mentioned homeward bound. have you heard of it? and what he was saying while we were out there is that this is something that we used to talk about more. and when people found out that it was an option, there was a stronger engagement for people to reunify with their family. so so it might be helpful also to connect with the with the captains. we have we've done all that. oh, so you did all the time. we've we connect and reconnect. we talk about it at the dmac meetings. the police are very aware of it i think, and journey home. journey home is the name of the program that we're doing in conjunction with h.s.a. got it. yeah. is there and i'll, i'll, i'll hand it over to supervisor walton. i see he wanted to ask some questions. i'll ask a couple more, but i want to hand it over to him at this moment. go ahead. supervisor. thanks. thank you. supervisor safaí just two. one. just curious how well attended

are the commission meetings? we actually have a great attendance, they're very you know, we have a lot of community members who want to come and give public comment. and that has been probably our biggest group of people who attend the commission meetings, we also have providers. so if we have contracts that are up for vote, up for approval before the commission, generally the providers who were there, who were, you know, going to be providing those services show up. so we've had a lot of interest and we have a lot of interest in person, and sometimes we have quite a bit of interest on the phone as well. and do you include anything budgetary or fiscally related in your reports to the commission, we don't do that every month. we have done that. so we did it before we submitted our budget to the mayor. we will. we will have a budget item in june, because the mayor's budget will

be completed. so yeah, we will thank you, i just wanted to give an opportunity before i go to the comptroller, to the president of the commission. if you wanted to add some words, did you want to? one of my questions would be to you. and also to the to the director. thank you. director mcspadden is there anything, any actions we could take here at the board to continue to support the commission in the work that you're doing? i mean, we have regular hearings on the contracts at the budget committee, and that's really our opportunity to ask a lot of questions. you know, i recently led the legislation to codify homeward bound and this respective programs that are under that umbrella. and so we work with the department of your this department as well as hsh, we definitely pass a resolution to talk about the vacancies and permanent supportive housing. we've put money out there to help improve the elevators and

some of the older buildings. so we're trying to do everything we can to be as supportive as possible and ask the right questions, and also kind of shine the light and work in partnership. but just wanted to give you the opportunity to say a few words about how you think the commission has, how prop c in this commission has helped in bringing some guidance and direction. if there are anything else that we can do to help, your your commission, be successful. thank you. super. safaí. and to the esteemed committee members, jonathan butler here, the chair of the commission, i will say that on the outset that the commissioners work well together. we have certainly, created a good rapport. and it is i work closely with commissioner evans. so we try not to, we try not to. we try to avoid the politics and work on, on behalf of the people. and so, as much as possible. good luck with that. yes. well, i think that we work well together and

able to actually, get some things done. i also think that we work well with the department , although they're short on staff, we tend to ask the right questions, be more efficient with our questions so that we overwhelm the staff. so i think as a commissioner, in our year anniversary, we've done. well, there's a lot of things that we have, i think we can improve upon, but certainly for the first year, i think we worked we worked well together. i will want to i want to also highlight that we have had a lot of public, who comes to our meetings, but also a lot of our commissioners are doing site visits and answering questions via email. so there's a lot of things that are happening between time where we're maintaining our engagement with community members, especially those that are unable to participate in our committee meetings. that's great. thank you. did you want to add anything to that, director mcspadden, anything that we can do to continue to support the

commission? no, i think it's been a really successful launch of the commission on, you know, i think that the number one thing is really to provide transparency to the public on the work that we're doing. and, you know, we will continue to as, doctor butler said, we will continue to kind of tweak this whole system. but it actually has been, i think, really successful from that point of view. can i one more question. i didn't hear you say in terms of the data that was presented, and this is something that i worked on, particularly with supervisor walton, when we launched the initial safe parking in my district, we were very intentional working with your department in terms of thinking about, on site presence, water, showers, electricity, access to that. and then when we transition to the to the larger site in candlestick point, we weren't able to really get off the ground. the right

infrastructure for it to be successful. so i think we set that up not to be successful. i don't want to say set it up to fail, but not to be as successful as it could have been. just want to give you an opportunity. i didn't hear you mention anything about safe parking, but want to give you an opportunity to talk about that, because as we saw in the data, that was one of the largest increases in unhoused population in the city, where people living in vehicles. right? yeah, i know, i that has been very that ko that also coincided with or overlapped with the number of unhoused families with children. right so i think we are obviously the mayor just announced a plan for working with families, and we will be doing that. and we're really focused on short term hotel vouchers and rapid rehousing because we know that's really what works for families, we are doing a staggered, time frame for rapid rehousing so that we

can support folks who need longer than the two years. that rapid rehousing generally gives people in terms of the time frame. and we think that's the right way to go. we're also, you know, really shifting the way that we that we oversee our family shelters so that we can try to move people out of shelter and into rapid rehousing , therefore creating slots for other families. so we're working on that very diligently. i think in terms of safe parking, we have seen and really we see this the most recently out on merced, where we've been working with people to get them housed. we've seen a lot of families come inside, using the same tools, either rapid rehousing or or even emergency housing vouchers when we've had them. and we were able to have quite a bit of success there. but there are people who still knowing that they're one asset is their rv or their car, are not willing to come in. so i think we really need a broader plan citywide to

think about what that looks like. yeah that's what i that's what i was asking. and we are having those conversations. but you know, it's not all up to, you know, we don't have complete control over property and all of those things. and it's been challenging to site places outside of the, you know, in addition to the one site that we currently have, the vtc and candlestick. you know, i think we thought initially that we were going to have pg and e right away and we're going to have full power. it's been very, very, very disappointing and frustrating, for the residents there as well as for our department, that it didn't happen. no power there. so we have battery packs there, which is helpful, but we don't have full power from pg and e, and i don't even know now. the timeline is july, so i hope that really happens. it's been it's been really hard and i have gone out and talked with, residents out there. i have a number of them calling me on a regular basis because, you know, i think

i think one thing about that is it's become a real community. and that's what i hear from the people who reach out to me, is that it's a real community, and they really like living there. and yet obviously they need some things that they don't have. so we're continuing to work on that. i go by the merced site all the time, and so i know that when they built the protected bike lane, a lot of the families just moved one street over, which is what happens in almost all situations. as you said. and that was what we learned early on when we did the site up at the balboa. we and yes, and we move and we were able to engage and move a number of them in. yeah, yeah. so my only point is, is that so in 2018, 2019, we had done a census, we did a count. we knew how many people were living in vehicles. we had a we had somewhat of a plan to begin to identify. we passed legislation to enable it so that we could facilitate it, but it doesn't seem like is it

something that you all talk about? is it something that you're measuring, or is it something you're putting up on a regular basis? these are the number of people living in vehicles. this is a plan, an objective similar to what you just talked about in terms of permanent supportive housing, where you said so we just did the point in time count. we just obviously produced the results, or at least the initial results from the point in time count. that does show that there's an increase and that the increase is really families. right. and that's why i just said what i said, you know, i mean, a lot of the families really don't want to necessarily be in their vehicles. they want to be in housing, and so that's, that's really our approach and that's what we're working on in terms of other folks who are out there living in rvs. i mean, yes, we are right now actively trying to site something on the west side. it has been very challenging, and that's why i said it's not completely within our control. we've worked really hard. we've gone out and my staff have gone out and looked at every site

that has been brought to us, we've worked with dpw on the puc to try to like not only and real estate to not only identify sites, but then to do fit tests. and we just have struck out on that side. we have not. we so far don't have a site identified that we can actually use. so it's not for lack of trying. we know we need one. okay. that was that was really what my question was about more than anything. is there a plan and a focus to continue to look for locations, measure that report the data. because when we did the original census, it wasn't a point in time count. it was something that the department went out and did and they surveyed because we wanted to know that snapshot, because part of the plan was in the areas, as you probably know, in the areas where we sited it, then we were able to say within a mile, you're not allowed to have any more, but we're going to have the services on site. we're going to give priority to

the people that are in that area. first, we're going to give them the like, like we did in candlestick point. and so i guess what i was asking more than anything was i saw the vouchers, transitional rapid, i got that. but there's still going to be that population of that might not want to give get rid of their asset. and are we thinking about measuring and looking at the data for safe parking. but what i hear you saying is fine locations has been difficult at the existing site. you do have. the infrastructure has been slow to be implemented and you're not at full capacity there. because of that, i would imagine. right. and so, i mean, one thing that we always need help with is siting new sites. i mean, so one thing we need help with is siting a place for rvs and cars. but you know, it's challenging on every front right now to try to find new sites and to try to support the people moving into those sites. so got it. we can use your help on that. okay,

great. thank you. thank you, any other questions from okay. i think we're going to go to the comptroller then. thank you, mr. comptroller, for joining us today. i want to, give you an opportunity to say a few words, but my main question was an update on the audits that you've performed to date. and then the schedule of upcoming audits and what the focus will be to kind of fully implement what the voters asked for in terms of proposition c at that time, thank you, chair. ronen, members of the committee, greg wagner, city comptroller, so, multiple aspects, to that to respond to that question, supervisor. and i think you framed it at the beginning, that there are different pieces to our work. there are different components to how we provide guide services under the city services auditor, mandate and different tools that

we use, and we, of course, can't do everything at once. we have to lay out a multiple year strategy for how we're going to use all of those tools in conjunction with one another, i think we have obviously the standard classic audit tool, which are financial and performance audits that follow auditing standards. and then we have other tools like technical assistance, public reporting on benchmarking, data development, and all of those fit together in our audit program and the current year. and we're looking to fit those together as we go forward, so in terms of current work, that's being performed and upcoming work by category, in technical assistance, we've been working, and published a report on the, critical incident reports. so this is a safety program at hlsz where we worked

with the department to evaluate the process for receiving, responding to, and processing incident reports at our, homeless programs. and so there will be follow through, work to, implement the recommendations in there that report, going forward, we've got a, a process underway to look at nursing and behavioral health services in our permanent supportive housing , so that's with hscps and dph to evaluate, the utility of services and gaps in care where feasible. so that's part of part of that reporting, on data and benchmarking, we issued the 2023 homeless benchmarking report. so that's part of our work under the city services auditor mandate that has been expanded in the legislation to include, homeless services. so that's looking at outcome data and some of some of the things that the

department has been talking about. and you've been asking questions about today, we of course, issue our annual report, the oco annual report that our office supports along with hsh, on the use of the prop c funds in the oco work. on audits, we issued our home rise, report that came before the audit committee earlier this year, that is a kind of classic audit report. we have an active audit working on sro elevators to evaluate. and you touched on that in your discussion earlier, to look at accessibility in our in our hsh programs. i think one of the things, supervisor, that you mentioned, which is part of the program that we're designing going forward, and is a little bit of a different approach, are these assessment, efforts that are happening and the first is of those, as you said, will be

focused on the shelter. but the idea here is that we would take multiple phases in the homeless service delivery, process and step back, do an assessment of multiple aspects of the work that's occurring in those sites. so it would be looking at data availability and benchmarking process efficiency and effectiveness, identifying gaps. publish a report with recommendations, and then use those recommendations and findings to fuel the future work planning in each of those categories audits, technical assistance, etc. so the first one of those that's in planning and scoping right now is an assessment of the shelter system. that's part of our work planning for 20 fiscal year 2425. so we're that's the coming fiscal year. so the planning is happening for that and the work starting. and then before you before you go on to that, what

audits have been conducted for this year in terms of performance? i know that last spring you released one about united. yep. there was yep. united was one of the audits were in follow up on the recommendations from that. we had the home rise audit, which was released about two months ago. so those recommendations are out with the department and we'll do our, six month follow up on the recommendations of each of those. so those are the financial audits that are, and if i'm not mistaken, what the united, the department that that contract was has been canceled. now, is that correct? are you talking about united council of human services? so, yes, a couple of years ago, the department asked the controller's office for help to do an audit. of those particular services. i think toward the end

of that, there was an issue with the, attorney general's office, and at that time, the controller's office issued guidance to departments that if somebody was, not in good standing with the ag's office, that we wouldn't be able to work with them. so that's we were we then had to shift those programs and those contracts to another provider, which we did. yeah. the i was i only wanted to highlight that, to say that the audit was performed, recommendations were made. there was some discrepancies that were found that were pretty dramatic. and then now you all have shifted that to another provider to highlight that it's one of the mandates that was required. was this audit ting process. i'm sure the majority of the ones that we don't hear about have performed well. and there's some recommendations, and it's only the ones that are bad actors, i think, that have been really highlighted and shown more in

the public. well, yeah. and just to point out that when we run into problems and, you know, we have the option of going to the controller's office to ask for guidance and assistance, even if, even if a provider isn't in their regular rotation. right of audit. right. so you have that and can take that proactively, which is what happened there, right? yeah. yeah. so that was good. and then there was and then there was another one, i don't think it was performed by you, but it was providence, right. is that also another one that you all contract with? correct. but that was not a controller audit. that was a or was it partly a controller audit. so well, i'll let the controller answer on the controller's side, we did find some some issues with the contract. and we've had you know, we've had some we have performance issues with a number of providers in this case, we this came from, employees of the organization who came to the city with some concerns. right.

so we followed up with some corrective action guidance for that organization. and then and then the other. i'll let you keep going. thank you. that so in terms of the audits that were done this year. so you had home rise, you had providence, you had united. and were there other ones that were conducted this year, those are the, kind of discreet audit reports we have, of course, in our normal, normal course of business, also have our auditing function is for the department that are our annual post auditing, our transaction review and our routine course of business. but those are the published audit reports for the past year. so in terms of the upcoming schedule, can you talk a little bit more about that? so you're going to get into beginning looking at the total number of contractors that do provide shelter services with hsh, is that right? yeah. so that would be our assessment report, some of the data has

already been gathered on that and the initial work begun so that will be taking a look at the shelter system, looking for more opportunities for improvement. also probably identifying areas that would feed our future financial audit program. so the two always tie together as we're doing performance audits, we may identify areas that we want to do a financial audit focused financial audit. the first round is a is a performance audit. it's not necessarily a financial audit. it would certainly involve financial issues. so we would be taking a broader look looking at financial issues, looking at data, looking at, process improvement and efficiency. all of those pieces together. and those will feed our future programs for financial audits, technical assistance and performance

reporting, which are all pieces of our mandate under it would be helpful rather than waiting for the entire breadth of assessment , it it would be helpful to maybe release some of that information in phases as you're conducting it. how many? i roughly how many organizations are going to be assessed on the shelter side? i can get you a number. i think we had shared some data. yeah, i think you did. i it looked like it was around 15 or something like that. yeah. and i don't have that right in front of me. it is our intention. that's our, our our plan, as you said, is to look at how we can do this in phases. so we're not waiting as we have data available. yeah. because it would be a shame to have to wait all the way until next year to get information on this report. okay. so you're so you're committed then to letting that information out in phases. yes. as soon as we're ready to publish it it would be our intent. okay. great colleagues, do you have any questions for

the to the comptroller, so we thought it would be helpful given some of the reports of vacancies and not shelter beds being fully occupied. we wanted to understand how the how the contractors that were managing these facilities were performing in terms of their daily census, their outreach, the management of the site, interacting with the neighborhood. i know both of you in particular have more, obviously i only have one transitional, site, not really a shelter, we don't have that in district 11, but i know you do more, so i, i just wanted to say that it was what we had heard out in the community providers and others that it was important to start here, and, and highlight that and look for it. so anything that you all have in terms of questions or concerns, please feel free to send our way as we're working with the comptroller, to guide the process of evaluation. and same with the department. if there's

any commissioners i see commissioner evans is still here , so i just wanted to highlight that because i know often both of you are very vocal about how you all share a disproportionate share of, of those services. so i just wanted to bring that out, okay. i don't think i had anything else unless vice chair commissioner evans. did you want to did you want to add anything? i know that president butler had to go, but if you wanted to say a word or two before we open up for public comment, i'm happy to have you come up. thank you so much. hi i'm kristin evans. i'm currently serving as the vice chair of the homeless oversight commission, i think you've done a really good job in terms of doing a one year assessment of where we have been and where we are at. i agree with what others have echoed that our our primary

value and contribution has been used through the power inquiry, i wanted to highlight that in addition to, the eviction data that we got by, provider site location, we also uncovered some pretty stark racial disparities in eviction data that the department has committed to responding to, also, information that i don't think anyone had seen previously was the rate of denial of service at the shelters. so this is when people, you know, are being moved off the street into a shelter, and then maybe 2 or 3 days later, they're being denied service at the shelter, like being kicked to the street right away, we found that some of our largest shelters have a really alarming rates of denial of service, as high as 15% in one case. and so this is an area also that prompted discussion

about ensuring that there's performance standards set around what's an acceptable level of denial of service. and also the conversation about when you're denying someone's service, giving them a place to go rather than putting them back out on the street, especially for those folks that are very high acuity experiencing substance use disorder or mental health disorder, often appropriate placement for them would be an environment where they're getting nursing care, psychological assistance, ice drug, helping people stay on their drug regimens and so on. and so, i know that, the desire is to really try to integrate with department of public health on these sites and ensure that we're getting appropriate levels of care. and then if people have to be denied service, that they that are going to a place and not not to the community, right? not because obviously if it is a

location that that's equipped to handle people with high acuity and even that facility can't handle that person, why would we expect a commercial corridor to be able to navigate that person's challenges? right. so, i would also say, that we had, some interesting conversations about where the department's at and improving the data, we have, recently learned that for the people that are residing in shelter, 49% are not currently in coordinated entry. so that was a concern. we are seeing that a significant number of people are leaving shelter for housing and trying to work on that pipeline, that flow of people moving through the system and ensuring that we're understanding inflows and outflows from the system and really giving transparency to that. i think also, the commission has given space for,

people with experiencing homelessness to really have a place to come to, to testify about their personal experiences. we've had a couple times when we've had the folks from living in the rvs come and speak to our commission, as well as some landlords that had previously housed people through the hope house program. we've also had, people who are tenants talk about, wrongful evictions and harassment by the providers. so this has really given a space for, the people that are experiencing homelessness or who are permitted supportive housing tenants to come and have a conversation with an authority about what their challenges are, so those are the positive things that i wanted to highlight, but i think obviously we're only a year in and we're just starting to get into the contracts. i think there's still opportunities for improvement. and i think, you know, particularly like on the budget

review, like we had a presentation back, i think january, february time frame. we haven't had a lot of concentrated input and effort on the budget. and so i do think maybe establishing a separate budget committee of the, of the body would be helpful. or just also, you know, it's hard to figure out how you're going to spend four hours once a month, to really get into the details of the budget, to understand where the money should be allocated, is really something that i think our commission can spend more time on, going forward. so that's all i would say. great. i would only have a couple questions. so so have you felt as this data and this has been presented to you, have you seen adjustments from the department in terms of i mean, for example, you highlighted the number of evictions and how it is disproportionately impacting, black san franciscans. have you seen a change in that, for

example, or so i think we're coming up, on what would be like a six month timeline from when that report was initially given. so i think it would be appropriate for us to ask for an update on those numbers. those numbers are not being provided to us in the monthly reports, but i think that as these issues are uncovered, we should be calling for regular check ins on these issues six months, one year anniversaries to ensure that progress is being made and then the other thing about the i mean, part of the intention was, you know, our city, our home works on kind of formulating and negotiating with the department on some of their recommendations for prop c dollars, which is a i don't know what percentage it is of your department, but it's a pretty big percentage, right? it's about approximate 40, 40. so is that then presented to you in advance? that's why don't hold on. and then the second question is i would imagine, you know, director mcspadden referenced there being an

announcement about a shift in focus on family homelessness and what the is there a plan then to present to the commission in advance of the department's budget prior to being released to the board of supervisors? i mean, is there a work with your department in getting input? i mean, your commission and getting input? so, supervisor, that plan we just announced was the mayor's plan on family homelessness, we are we can present it to the to the commission, what we presented to the commission on family homelessness was actually where we are seeing the gaps and what we have done so far. that announcement just came out a couple of weeks ago and came out after the commission meeting, and so we'll have to if we want input on how we how we, you know, kind of move it forward. we'll have to go to the commission after the mayor's

budget process. great. i guess that was just one piece of what i was asking. what i was asking more also was, are is the commission involved in and have they been engaged in terms of some of the questions? you know, how the how the budget for the department is being, formulated? no, i mean, we, we took the, the numbers that we had for the budget back in january or february before we went to the mayor's budget office with our budget, there weren't a lot of things to change in the budget. we didn't have a lot of control over it, given that we just have kind of big, you know, allocations to the general areas that we have, like whether it's shelter or housing, or outreach, we don't have a lot of movement in those particular areas. and then we kind of wait and negotiate with the mayor's office on what that ultimately

will look like and whether, you know, so we took what we had to give to the mayor's office. it was pretty much flat from last year and pretty much the same allocations. the reason i'm asking is because just two weeks ago, we had a big hearing in the budget committee regarding the 24 or $5 million in cuts. the department of children, youth and families that the mayor proposed and her department. right. there was a significant hit to transitional age youth programing in the city. we are aware. right? right you are. i'm i'm. but hold on, let me finish. and then there was a discussion about maybe shifting some of the t dollars that hadn't been spent in your department to other areas. so i wanted to know, is that something that the commission is involved in? have they been involved in those conversations? i don't know where it ultimately is landing, but i just that's what that's why i brought up the question. so the $2 that those are prop c dollars. and so that a lot of that those conversations happen at the prop c committee that

ultimately didn't happen. we're looking actually in the family plan. we're looking to, use t dollars to support tay fam young t families or tay families, in addition to other families. and that's how we're going to use some of those dollars. so no. and a lot of times, you know, this stuff comes up really quickly. and that was one of the things that came up really quickly. we were working really hard, supervisor ronan knows this and certainly working very closely with the mayor's office and that ultimately that that announcement and that plan came from the mayor's office. i think what we often have the chance to do then is go back and say, you know, this is what the mayor has announced and this is how we are proposing to roll this out, and we can have a public vetting of the process about how we roll it out. okay. great. any questions? commissioner member. supervisor. okay, great. thank you so much,

commissioner. thank you. did you want to add anything else? director i have nothing else to add. thank you. okay, so i think we can open up to, public comment. yes. members of the public wish to speak on this item can line up to speak at this time. each speaker will be allowed two minutes. good fucking afternoon. my name is jordan sheath, and i'm not fucking happy with the implementation of prop c of november 22nd. the whole fucking reason we have this is because of the major exposé on permanent supportive housing in the chronicle back in april of 22, and we're glad to have sunlight on that. and we could have made great strides in those two years. but that boundary busting bozo butthead from d11 bogarted our pain to put together this flawed commission where us tenants aren't represented. but capital is. and of course progressive is a piece off. i got behind it even as a ten sworn, you warned you about the first exposé, mentioned our lack of scattered site supportive housing, and talked about the baldwin as a cautionary tale about running our psh like

frontier airlines. but i don't see cost benefit analysis on our legacy sites or plans to expand scattered site. the second excuse touched on evictions. while the commission did give us space to do a presentation on solutions to the eviction crisis , they did nothing because of contract issues and our genuflecting to the providers. the commission needs to be able to set uniform minimum standards to protect tenants, and there are way too many fucking issues that are not being addressed. we say tenants are the only cohort of tenants in this city where if we call the housing rights committee because of landlord, because of provider mistreatment, we get referred to internal processes with the landlord instead of outside help. and what fucking world is it progressive to force us into processes which resemble carceral systems and the catholic church. we also have two advisory commission committees under commission for, shelter, but zero for psh. as an aside, you all know, and i've successfully led campaigns for tenants rights and our justice for us, but i'm limited in my ability to organize and many my fellow tenants are as well. why

the fuck do i have to keep repeating my trauma? why the fuck does my mental health have to suffer from having the bottom line? everything because of barry sets from this fucking city. they ain't doing shit for us. but i guess you think of me as a dumb autistic tranny and nobody should listen to me. i yield my time. fuck you. are there any additional speakers for this matter? i believe that completes public comment. public comment is now closed. supervisor safaí, would you like to make a motion? always a joy. i just want to make a couple closing remarks. i appreciate the work the department has done to engage and work with their commissioners. despite all of the nail biting and misinformation and fears about this would add an additional layer of bureaucracy. i think actually, it has done a tremendous job. i'm now hearing from the commissioners themselves to work in collaboration to bring different

perspectives from different community members and layers of expertise. i think it's done a good job to work in collaboration with the department, i, i think one of the most important things that i've heard from the commissioners today, and the department itself, is the constant flow and sharing of data and putting data out there as a way to guide decision making, because we can't know know without certainty in that data that black san franciscans are being subjected to eviction at a higher rate than other that are in, in in this universe without data. and then once we have that data, we need to dive in and find out why. if 15% of individuals are going into shelters, are being turned away at certain shelters, that's part of the things i think we're going to hear in this audit about the providers. there might be a discrepancy. it might just

be one of the shelters that has a is more of a magnet for those with acute, needs. but then what are we doing in terms of referring those with acute needs. where are we engaging with department of public health on mental health? sf we talked about that for years. there was an agreement for the mayor's office that we would fully implement that i would imagine with the full implementation of that, there would be a lot better service and referral for this population of people, but i appreciate the work that the department has done. thank you for sharing the data. i think there's some work that's still out there that will continue to talk with you on in terms of the blas recommendations, in terms of performance and metrics as it as it pertains to some of the contract monitoring. i think that, i think we've seen some improvements there, but there's still some work to do, but in terms of the amount of people living in vehicles, the amount

of increase in those that are families, i appreciate the focus from the department. i think the details of implementation are going to be very, very important. it's one thing to talk about providing, shelter and housing and a voucher for hotel. it's another thing to actually convince the families to work with them and then what's the plan to stabilize along with the entire group that we've seen that want to remain? you know, that want to have a different type of transition in their in in safe parking. and i think that's an area to focus on. but i want to thank the commissioners that came out today. thank you. supervisor ronen, i know this was an extra long day. this was something that we've been waiting for the one year anniversary of the establishment of this commission, but i think staff, thank you for providing the data and working with us. thank you for commissioners for coming out. thank you. vice chair evans, for bringing data with you to talk about and highlight. i think that's super important,

and so i guess we can just go ahead and make a motion to file this hearing, and maybe we'll have another one in a year. i can hand it off to somebody else , although. oh, wait, one last thing. and then we will we will probably come back and share some of the information with the controllers audits. great. thank you. can we have a roll call? vote on that motion? yes. on that motion, vice chair walton i walton i supervisor safaí safaí i cerone i ronen i that motion passes without objection. motion passes unanimously. mr. clark, is there any other items on the agenda there are no additional items on today's agenda. the meeting is adjourned. thank you

[♪♪♪] [♪♪♪] >> so i grew up in cambridge, massachusetts and i was very fortunate to meet my future wife, now my wife while we were both attending graduate school at m.i.t., studying urban planning. so this is her hometown. so, we fell in love and moved to her city. [♪♪♪]

[♪♪♪] >> i was introduced to this part of town while working on a campaign for gavin, who is running for mayor. i was one of the organizers out here and i met the people and i fell in love with them in the neighborhood. so it also was a place in the city that at the time that i could afford to buy a home and i wanted to own my own home. this is where we laid down our roots like many people in this neighborhood and we started our family and this is where we are going to be. i mean we are the part of san francisco. it's the two neighborhoods with the most children under the age of 18. everybody likes to talk about how san francisco is not family-friendly, there are not a lot of children and families. we have predominately single family homes. as i said, people move here to buy their first home, maybe with

multiple family members or multiple families in the same home and they laid down their roots. [♪♪♪] >> it's different because again, we have little small storefronts. we don't have light industrial space or space where you can build high-rises or large office buildings. so the tech boom will never hit our neighborhood in that way when it comes to jobs. >> turkey, cheddar, avocado, lettuce and mayo, and little bit of mustard. that's my usual. >> mike is the owner, born and bred in the neighborhood. he worked in the drugstore forever. he saved his money and opened up

his own spot. we're always going to support home grown businesses and he spent generations living in this part of town, focusing on the family, and the vibe is great and people feel at home. it's like a little community gathering spot. >> this is the part of the city with a small town feel. a lot of mom and pop businesses, a lot of family run businesses. there is a conversation on whether starbucks would come in. i think there are some people that would embrace that. i think there are others that would prefer that not to be. i think we moved beyond that conversation. i think where we are now, we really want to enhance and embrace and encourage the businesses and small businesses that we have here. in fact, it's more of a mom and pop style business. i think at the end of the day,

what we're really trying to do is encourage and embrace the diversity and enhance that diversity of businesses we already have. we're the only supervisor in the city that has a permanent district office. a lot of folks use cafes or use offices or different places, but i want out and was able to raise money and open up a spot that we could pay for. i'm very fortunate to have that. >> hi, good to see you. just wanted to say hi, hi to the owner, see how he's doing. everything okay? >> yeah. >> good. >> we spend the entire day in the district so we can talk to constituents and talk to small businesses. we put money in the budget so you guys could be out here.

this is like a commercial corridor, so they focus on cleaning the streets and it made a significant impact as you can see. what an improvement it has made to have you guys out here. >> for sure. >> we have a significantly diverse neighborhood and population. so i think that's the richness of the mission and it always has been. it's what made me fall in love with this neighborhood and why i love it so much. [music] since the opening on

third and mission in 2010 the grove is a epicenter. tis is part of the community. we bring tourist, we bring convention ears and have a huge group of locers who live here. we are their living room and love to see them on a regular basis and seek newcomers to the city of san francisco and serve them a good dose of san francisco hospitality. we make everything in house from scratch every dape we vahand carved [indiscernible] the chicken pot pie we serve probably a hundred thousand if not more. roasted chicken, prime rib, salad[indiscernible] coffee cake and [indiscernible] all the pies are fresh baked. the home made cookies are done, once, twice a day, depending how fast they go. we believe in goold old fashion

home cooked food. we want to be a welcoming, warm hospitable place for everyone to come and hang out. respond time with friends and family, meet new people. have important conversation. relax and enjoy, rejuvenate, get restored, enjoy one another and the at mus sphere the growth. the grove is over 730 to 830, 7 days a week, breakfast, lunch and dinner.

>> alright. good morning. my name is ann, ceo for nor cal affordable at related and i'm joined here at the podium by doug, the president of mercy housing california and it is our honor to welcome you all here to the topping out ceremony for sunnydale 3a and 3b. thank you all for coming. [applause] we are so happy to have everyone here to celebrate. it is a big crowd, very exciting and we are also honored to have such distinguished speakers with us today. we will soon be joined by mayor breed, we have senator scott wiener, supervisor walton,