ed: bloomberg's global car editor craig trudell. great to have you.ng in somebody who knows the automated space well. diana lee is the ceo and cofounder of constellation software. you have three decades of experience in the world of cars. what craig trudell set out is the timing of this hack is bad, because the industry is under so much pressure. what are you hearing from clients, customers, and those you work alongside? diana: absolutely. it is mass chaos at this point. i've been in the auto industry since 1989, and also in retail automotive. in all of those years, i have never seen a dms operating system down. the dealer requires to actually run a dms for sales, service, parts. even stocking functionality you cannot do without a dms system. it is a disaster. i think it is even worse than covid when it first had the dealerships, because you are not functioning at this point. ed: what you just said really jumps out at me, "worse than covid," the impact, because i remember covering that. that was my beat, march 2020, working for craig, who was my edito