fact dbi isot upholding the permit it is dpw at the mo dbi already approve today waiting for dpw's okgot it. >> how does this last -- sorr how does this determination in june there is an all right from. how does that affect where >> i believe the later from public works the appel appeald that to the board of appeals and the appla prevailed there. >> i will let her. >> i wanted say thank you for your your thorough repo. know y a lot of time >> thank you very much. >> so, we we tried t the fence perimism we had the variance, depw put a h saying we needed an encroachment. we applied for that and then dpw denied it because of the other things they said are wrong, which areuntrue. and we appealed the denial of the minor sidewalk permit to the board of appeals. and we did pil in that case. and though prevailed dpw is still saying we have to ho things before than i will release the fce repair per nay is in process and will file a mandate based on that order. >> thank you.isoner williams. >> appellate? earlier you said that the department dbi the obstacle william permit issued they did someon

the permit has not been issue dpw is holding on to it. dpw release we could finish the permit.nd the order of abatement was held, it is n our paul the order of abatement we are asking to be over turned the order abatement was filed because there is a holds on the permit and we can' finh because dpw is holding the rmit. commissioner sommer.wo chicken . sorry. i like to point the permit was applied for in 2017. it is taking >> indeed. not saying that is the appellate's or w's fault it has been there for a bit. >> right. >> i to wan provide additional information. throughout permitting ess, dpw discover additional violation in of the property. unauthorized gas pipe below the public right-of-way. before approval. this dbi violation alone is easily issue. they either legalize the fence like this or they can reverse it back to the last legal continue like the requirement no more then and there 3 feet high or not like this solid panel. appellate choose to goy way is their decision that delay the complian dbi determination order of is accurate and should be year uphold.ei i don't remem

the permit has not been issued dpw is holding on to it. dpw relea finish the permit.and the order of abatement was permit is held it is notorder of abatement we are asking to be over turned the order there is a holds on the permit and we can't is holding the commissioner chicken and egg. sorry. i like to point the permit was 2017. it is taking not saying that is the appellate's or bit. >> right. >> i wl information. throughout permitting dpw discover additional violation in property. and the fire table and the e below the publicright-of-way. before approval. this dbi alone is easily issue. they fence like this or they can reverse it back to the last legal continue like the requirement no then and there 3 feet high or not like panel. appellate choose to go their decision that delay the compliance.rder of abatement in march of left year should be uphold. i don't remember what i going to ask. commissioner i hear more about the over counter permit we approved >> i'm saying pa approval process for this application planning has to look and dpw look at it. city planning begi

>> most of the dpw's back in tech policy has remained unchanged by the supreme court decision . when they do conduct a sidewalk cleaning they are required to give 72 hours notice . but what has changed is that the group can now enforce cleanings in areas surrounding the cleared zone without notice and enforce anti-camping laws . the sfpd is allowed to enforce an anti-camping laws without notice. people whose property that has been bagged and tagged can be picked up at that dpw facility in bayview for 120 days after it has been brought in. >> i was so touched by that worker that you interviewed and how much care and how much he treasured those items as if they were his own. >> a lot of dignity. >> exactly. thank you so much. >>> a deadline today for a community of rvs near lake merced for years, 100 or so people parked on winston drive in san francisco have been holding out hope the city would be able to set up a sanctioned parking site for them. but that effort did fail. and this morning you can see the rvs have mostly cleared out. residents were warned today, was the deadline f

our dpw public works team a good job tracking and vetting all the change orders. they go through rigorous analysis. we don't approve them eaways have backup documentation. share commissioner zoubi's point about continuing to see this. if you can bring up one time page 22.listed on the left, this regularly and tracking it we can see in all this on how often is the client and how particularly since we are aware the civil grand jury cr number of issues and we will always need to be ond to criticism when we can say we are tracking the will always admit when it is public works e or reason, but we also need to always understand when it is out of such as unforeseen condition and the when it is client request. table to see in reports going forward.er turner. >> just be clear, is uced as project management software? >> it is from the construction management group. they te every request and are ahn before we have final numbers hah a review process. if it is have a third party estimator to eare view it and each change order is tagged with a type from design omission or desig

. >> dpw is coming to take all of your stuff tomorrow and to be ready for it. that's all i've heard. >> i've watched this happen many, many, many times. i'm curious what is happening today that is different? >> nothing. absolutely nothing. this is normal operations, our usual protocol. we've done 72-hour noticing. we started with homeless outreach. the encampment resolution team offered shelter. >> reporter: david is with the healthy streets operations center. >> we're still operating right now as if the injunction and the lawsuit which is definitely still in place. >> reporter: what is different is what the city calls legal clarity that it can enforce city code recording sidewalks and camping. one requirement is that shelter is offered and that has the city working almost hour by hour to determine exactly how many spaces and of what variety. >> try to make sure we have enough. right now it's the end of the month. people have been staying inside, changes when people get money and they go outside and back again, that kind of thing. those are the things, the tren

. >> dpw is coming to take all of your stuff tomorrow and to be ready for it. that is all i heard. >> i watched it happen many, many times. i am curious what is happening today that is different? >> nothing. absolutely nothing. this is normal operations. it is our usual protocol. we have done 72 hour noticing. we started with homeless out reach, encampment resolution team offering shelter. >> david is with the city's healthy streets operation center. >> we are still operating right now as if the injunction and the lawsuit that is definitely still in place. >> reporter: what is different is what the city calls legal clarity that it can enforce city codes regards sidewalks and camping. one requirement is that shelter is offered. that has the city working almost hour by hour to determine exactly how many spaces and of what variety are available throughout the city system >> we try to make a plan. we try to make sure we have enough for what we need. sometimes it is just the system is so saturated. right now it is the end of the month. people, you know, have been st

we sort everything, >> reporter: edgar has seen every side of this process, he has been with dpw for almost a decade and spent most of that time as part of the crew that conducts the in camera clearings. >> since i saw what the people out there are going to it made me value what i do here because now i am not just a bad guy taking the stuff from them. i am someone, the good guy giving it back to them. >> reporter: the process is closely watched by critics that say the department hasn't followed its own policies but no one watches it closer than edgar, he treats each piece of property as though it is his own. >> it is important because at the end of the day we are starting people's personal items and it might be the only item that they have so we want to make sure that when they do show up, they get everything that belongs to them. we don't know how they got arrested or what they got arrested for. we don't want to make this process any harder. >> reporter: the process has adapted over the last few years and now includes photos of the items origin and its place in the storage unit as w

>> probably the next block that got cleaned out or the next one that's open that hasn't seen dpw recently. >> reporter: one real change with the city enforcement is the streets cleared are getting a second, third, and fourth look. willow street in the tenderloin saw two large scale operations wednesday while a smaller team was back again today to follow up again and at least one person took up a conversation about shelter. >> the key is about continuing to engage, continuing to get to know who is out here, what they need, try to engage them to get them into behavioral health shelter, ultimately housing so that they are no longer having to be on the street. >> reporter: but not everyone in these alleyways has nowhere to go. many are already sheltered. in one case the team was racing to get someone back to their room before their residency expired. there are often rules about checking in. that is another part of the city's objective, breaking up the activity that surrounds encampments and that means keeping everyone on the move. >> this is not just about cleaning and clearing because these

the entire street was blocked 21 to 18 using more ■nbarricades provided by dpw. hay ke. they are blocking the entire sidewalk. you can see it again-this is looking southbound. ths copy of the letter that was sent and included dpw nofying everybody of the order of very large order barricades. there is a screen shot of the invoice, 401 barricades totaling $6 thousand. here is the t!very expensive instillation. police ount the number officers here. setting them up and guarding all day and breaking them down. here is a person with trying to navigate those barricades. walking down from 20th street all the way down to 18th. you can see they have to go around the barricades in order to get so, i'm not sure any communication justified the blockage or make people reasthere was absolutely no communication to the public ■@a this infrastructure project no matter how temporary definitely cost the city at least a hundred thousand dollars. thank you. >> thank you for your comments. that is the only in-person commenter and we do not have anyone who called in so that concludes pu

the entire was blocked 21 to 18 using more then 400 rrices provided by dpw. here is a image what hay like.e sidewalk. you can it again-this is looking southbound. this is copy of letter that was sent and included dpw notifying everybody the order of very large order barricades. there is a screen shotof the invoice, rricades totaling $6 thousand. here is the very expensive instillation. can't count the number of police officers here. setting them up and guarding all day and breaking them down. here is a person with a cane trying to navigate those barricades. walking down from 0t all the way down to 18th. you can see they have around the barricades in order to get access to public y. so, i'm not sure an communication justified the blockage or make people reasonably safe, fwut it is tonote there was absolutely no communication to the public and frastructure project no matter how temporary definitely cost the city at least a hundreousand dollars. thank you. >> thank you your comments. that is the only in-person commenter d not have anyone who called in public com

dolores street and gave no no© the entire street was blocked 21 to 18 then 400 barricades provided by dpwe. they are blocking thwalk. you can see it again-this is southbound. this is copy of the letter that was seincluded dpw notifying everybody of the order of very order barricades. there is a screen shot of invoice, 401 barricades totaling $6 thousand. very expensive instillation. can't count the number of police officers here. setting them up and gu and breaking them down. with a cane trying to navigaic walking down from 20th street all the way down they have to go ound the barricades in order to get access to public right of way. so, i'm nosure any communication justified the blockage make people reasonably safe, fwut it is important to note there wto the public and this infrastructure project no the city at least a hundred thousand dollars. thank you. >> thank you for your comments. the only in-person commenter and we do nowho called in so that concludes comment. >> thank you. please call the >> item 2 the director's report and communication. ic works director carla short is here to

they told paint this, that the dpw painted it and i owed they painted the site.re cleaning the site from the debris with shovels, brooms and blowers, i found the process is entirely very corrupt, ve one reason we can't have things like official misconduct and fraud and they actua introduce a conservatorship my arraignment hearing. >> thank you for your comments. welcome mrs. brown. >> hi, i like to use ad. here concerning son aubrey murdered au next month will be the anniversary i said last time i was here, i am very it doesn't matter how many years has passed passed, he is still wanting to bring awareness to all the homicides that happened here in san francisco and justice has been given to us as mothers and fathers yet and i continue to seek justice for my child, but for all mothers and fatherers and i am hoping that i bring ones of other homicides thare not solved of other i bring the picture of my my son, my lifeless child.smile you saw earlier. and i'm on the 14th this is what i ou. this is what they left me. a lifeless corpus i show because hat #50i78 i'm w

my first question.it appropriate for this de the mayor to the department of management to sfpd and dpw a simple statement about the impact that theseon people experiencing really urge to prevent the loss tion, medications, and survival gear. can we do that? >> are you asking me department. >> the department. >> the commission can do that.so the police put out a out all the citation and then hsh document, t, that showed way to see access shelter. >> right. we have not communicated the impacts that known, the set backs, there is research can we not have a policy statement from that talks about turts. >> i think the commission can do that if se to see do that. we've definitely had the we can issue policy statement we're in the conversation a lot because this is a now.definitely share what we know about best practice so the only walk up shelter is the dolores shel >> yes. >> and can confirm for the are available and if there is turn away and how many people are >> we can, we can actually provide that information month and we can send it to you in the meantime, yes.we clarify that officers

in 2023, we received one sound complaint that was actually sent fromtéso the compo dpw.the permit at that time of already spoke aboue so20. so, you know, mying is the are not in our jurisdiction. ort they play ambient music on some speakersdoors, don't think really has much bearing on the sound of pots and pans and, and blocked driveways and, d,ng outd speaking. so, you know, i, voting in a positive way on this. just noting also that the neighbors, have an opportunity make sure that they have, you know, they know how to get in touch with us when they need to using three, one one or email us, etc. when concerns come up so that we can help to be there and mitigate issues that are under our jurisdiction as they are.ye thif the issues that the neighbors played past 10 p.m. and that is our jurisdiction, and that is something that, one just to the, emery, to make sure that you are following that to the second, yd encourage you■h5 to work cooperatively with your neighbors.xÑ■g be in the same buildings, in the same neighborhood, for a while. and so making sure that you aret agai

they told me i didn't paint this, that the dpw painteand i owed them $2400.the site from the dirt and shovels, brooms and blowers, so i found the entirely very corrupt, very corrupt and one can't have conservatorship because of such things like iaey actually tried to introduce a conservatorship to my arraignment hearing. your comments. next speaker, please. >> >> hi, i like to use the overhead. my son au august 14, 2006. next the anniversary of his murder and like i said last re, i am very much feeling it and it do years has passed, how much time has passed, he still my child and i'm just wanall the unsolved homicides that happened san francisco and no justice has been to us as mothers and fathers i continue to seek justice for my child not just for my child, for all mothers and fathers standing with other mothers and i am hoping that i bring these other ones that are not solved other homicide victims.my standing over my my lifeless child. first is the smile saw earlier. they took that from me and i'm just praying that this is what i want to show you. this a

the entire street was blocked 21 to 18 using more then 400 barricades provided by dpw.ere is a image what y they are blocking the entire sidewalk. you see it again-this is looking southbound. of the letter that was sent and included dp everybody of the order of very large ordear inice, s a screen shot of the 401 barricades totaling $6 thousand. here is the very expensive instillation. can't count the numbof police offi setting them up and guarding all day and breaking here is a person with cane trying to lki down from 20th street all the way down to 18th. you can see to go around the barricades in order to get of w. so, i'm not sure any communication justified the blockage or make peopason ly safe, fwut it is important to note there was absolutely no communication to the and this infrastructure project no matter how temporary definitely cost the least a hundred thousand dollars. thank you. thnk you for your comments. that is the son commenter and we do not have anyone who called in so that concludes public comment. >> thank you. please call the next item. >> item 2 is d

so the complaint went to dpw. but included a piece of, you know, complaint included the sound.inspector go and, they did observe full compliance with the permit at the of inspection. and then, i already spoke abo the 2020. s you know, my personal feeling is that it did seem like some of these concerns are not are not in our jurisdiction. and, you know, whether or not they play ambient music on some sp outdoors, i don't think really has much bearing on the un pots and pans and, and blocked driveways and, and, people sitting outside and speaking. i'm personally very comfortable voting in a positive way onth ne neighbors, have an opportunity to meet our staff and make sure that they have, you know, they know how to get in touch withy , one one or email us, etc. when concerns come up so that wean help to be there and mitigate issues that are under our jurisdiction asy ise. yeah, i think, you know, one of the issues that the neore is abg played past 10 p.m. and tha jurs something that, one, emery, to make sure that you are following, you know, just ild tk cooperatively with your nei

. >> when i went to dpw to retrieve all my property, they only said i had five items. and then on the police report, it shows that i had way more than five items. so clearly the dude was lying. >> public works confirmed they can store everything. >> a lot of times we come across items that are really contaminated with human waste of some sort or with needles or with fetid food. >> the big difference between the city's emergency management team and sfpd's operations is one uses social service workers, the other doesn't. the vice chair of the city's homelessness oversight commission wants police to also use social service workers, so it's a very concerning to not have leading with a social service response. >> this is a public health crisis. a lot of people that are experiencing homelessness also suffer from substance use disorder. >> we contacted sfpd. they responded with a list of their policies. the mayor did say that the sfpd strategy will be evaluated and modified for effectiveness based on outcomes. luz pena, abc seven news. >> all right, louis, thanks very much fo

so the complaint went to dpw. complaint included hao and, they did observe full compliance with the permit at that time of inspection. and then, i already spoke about the 2020. so, you know, my personal feeling ismn that it did seem le some of these concerns are not are not in our jurisdiction. and, you know, whether or not they play ambient music on some speakers outdoors, i don't think really has much bearing on the sound of pots and pans and, and blocked driveways and, and, people sitting outside and speaking. so, you know, i, i'm personally very comfortable voting in a positive way on neighbors, have an opportunitye to meet our staff and make su that they have, you know, they know how to get in touch with us when they need to using three, one one or email us, etc. when concerns come up so that we can help to be there and mitigate issues that are under our jurisdiction as they arise. yeah, i think, you know, one of the issues that the neighbors raise is about music being played past 10 p.m. and that is our juri

. >> reporter: edgar has been with dpw for almost a decade and spent most of that time as part of therew that conducts the encampment clearings. >> since i saw what the people out there are going through, it made me value what i do here because i'm -- now not just the bad guy taking the stuff from them. i'm somewhat the good guy giving it back to them. >> reporter: the process is closely watched by critics who have climbed the department hasn't followed its own policies. but no one watches it closer than edgar. he treats each piece of property as though it's his own. >> it's important because at the end of the day we're storing people's personal items and might be the only items that they have and we want to make sure that they when they do show up they get everything that belongs to them. we don't know how they got arrested what they got arrested for and we don't know what they're already going through. we don't want to make this process any harderren them. >> reporter: the process adapted over the last few years and now includes photos of the item's origin and its place in the stora

for the otherts to know, to come to us if they've got a question if they're from wreck somebody at dpwt they can call you know, it's for everybody in the city to come and either, file a that's happening or perhaps get some more information. a liaison network to know that they can come to us for somebody else, but then also develop those relationships between the liaisons as have also, have an ongoing process by which look at any, procedures that need to be tweaked that departments correct their policies and programs, we also take a look at ours and respond to, and so we're always taking we can do better. one of the things that we decided we nee was to implement a new case management system, and that rolled out the year. and so we've got about six weeks of working in a new case mamery excited about, and i'll take just a quick second here will better enable us to publish live time, the results that seeing. so we're at a place now where we can we've closed out. and so wait every three months to get a new, update from us aboute doing. we'll be able to publish those facts about what's been

. >> when i went to dpw to retrieve all my property, they only said i had five items and then on the police report, it shows that i had way more than five items. so clearly the dude was lying. >> public works confirmed they can store everything a lot of times we come across items that are really contaminated with human waste of some sort, or with needles or with fetid food. the big difference between the city's emergency management team and sfpd's operations is one uses social service workers, the other doesn't. the vice chair of the city's homelessness oversight commission wants police to also use social service workers. >> so it's a very concerning to not have leading with a social service response. this is a public health crisis. a lot of people that are experiencing homelessness also suffer from substance use disorder. >> and we contacted sfpd. they responded with a list of their policies. the mayor did say that the sfpd strategy will be evaluated and modified for effectiveness based on outcomes. luz pena, abc seven news, san francisco supervisor aaron peskin is putting pressure

i thank lisa jacks working with calvin ho from high office and dpw director +?we adjourn today's meeting in memory of nathan perks who died july 25 at the age ■uof■s7. nathan grew up in southern california bachelor in theater from new york university and moves gpsan francisco [indiscernible] san francisco robert barnes and went to work for mark leno as district 8 legislative aid. fallowed the state assembly and came back to san francisco to serve as government affairs manager for uc the last 12 years worked for the water southern california. [indiscernible] which lead to ecual ax for transgender employees. so helped create the san francisco entertainment commission and small business commission and worked th late night coalition to produce the love parade a number of times. long timearand historian for the lgbtq democratic club.■; bob heart long time friend and é fellow alum remember nathan as so crative and ahead of his time. one of his most important life teachers. opened to personal and are professional possibilities. he was continued uncommonly and [indiscer

question.ate for this department to communicate or to the department of management to sfpd and police dpwa simple statement about the impact that these sweeps on people experiencing homelessness so that ge to prevent the loss and survival gear. can we do that? >> are you asking me if commission can do or the department. >> the department. >> the commission can do that. >> so the police put out a notic citation and then they t, to see access shelter. >> right. >>have not communicated e departments. the impacts that the knis research experience in this depanot have a policy statement from this department that talks aboutthat, that it turts. >> i think the commission can do that if e do that. we've definitely had the conve we can issue policy statement that says t conversation a lot because this is a obviously, thwe know about best practice we do that.walk up shelter is the dolores shelter? >> and can confirm for the record how are available and if there is turn away and how many people are >> we can, we can actually provide that information we can send it to you in the meantime, yes.clarify

they told me i this, that the dpw painted it and i owed them $2400. they painted the site.te from the dirt debris with shovels, brooms and blowers, so i found the process is entirely very corrupt, very corrupt and one reason we can't have conservatorship because of such things like official misconduct and fraud and they actually tried introduce a conservatorship to my arraignment hearing. >> thank you for your comments. nextlcome mrs. brown. >> >> hi, i like to use the overhead. here concerning my son aubrey murdered august 14, 2006. next month will be the anniversary of his id last time i was here, i am very much fe doesn't matter how many years has passed, how much is still my chiland i'm just wanting to bring awareness to all the unsolved micides that happened here in san francisco and no justice has been given to us as mothers fathers yet and i continue to seek justice for my chichild, but for all mothers and fathers standing i am hoping that i bring these other ones of other homicides that are not solved of other homicide victims. i bring the picture of my standing my

we have tried a number of sites, i mean a number of si where we're working with the puc and dpw and eenow, if we can make something work. so we've done fit test one that we thought was going to be we still are looking d in some conversations and we have not nailed a site. it's a community that has been in that area and we n't as a policy move them. there is a lot of empty land maybe, but i think part of the challenge is because i've be asking this question of other state department et cetera, kind of what is available out there? because people can live in rvs and it's been really challenging to get a space whoever jurisdiction it is. i can see us having a few of have not been able to identify a space. >> how long does it need to be? they're just city requirement taking over a space but, you know, it's not our department's area of expertise that's why we work with other departy the fit test happens where multiple departments come out hey're requirement would be when we're looking. >> thank you. and my last question, on page 17, we talked about we talked about exiting, 55 percent exit to

that cfo the other departments to know, to qution, if they're from wreck and need to know somebody at dpwl you know, it's a great initial place for everybody in the cit either, fit something wrong that's happening or perhaps information. and so we've really tried to work our liaison network to knoat come to us for some help with somebody else, but then also develop those relationship between the liaisons as well, wg process by which we take a look at any, procedures t tweaked, ig that departments correct their policies and procedures as a result of whistleblower programs, we alsoe at ours and respond to, improvements that we see can be made and so we're always taking a look at what we can do better. one of thehi that we decided we needed to do better was to implement a new c stem, t rolled out at the end of the year. and so we've weeks of working in a new case management system that we're very excited about, and i'll take just a quick second here, because this new case management system will better enable usve s that, that we're seeing. so we're at nowhere we can publish on a weekly basis

where to go that can be helpful for the other come to us if they've got a question if they're from wr dpwey can call you know, it'severybody in the city to come and either, file a report about something wrong that's happening or perhaps get some more information. and swe've really tried to work our liaison network to know that they can come to us for somebody else, but then also develop those relationships between the liaisons as have also, have an ongoing process by which look at any, procedures that need to be tweakif correct their policies and av4 result of whistleblower programs, we also take a look at ours and respond to, see can be made and so we're always taking a look at what we can do better. one of the things that we decided we needed to do was to implement a new case management system, and that rolled out the year. and so we've got about six weeks of working in a new case mana excited about, and i'll take just a quick second here because this new case management system will better enable us to publish live time, the results that t seeing. so we're at a place now where we can pu

departments to know, to come to us if they've got a if they're from wreck and need to know somebody at dpwt they can call you know, it's a great initial place for everybody in the city to come and either, file a report about something wrong that's happening or perhaps get some more and so we've really tried to work our liaison network to know that they can,) come to us for some help with somebody else, but then also develop those relationships betweey9 well, we have also, have an ongoing process by which we take a look at any, procedures that need to be tweaked, if we are asking that departments correct their policies and procedures as a result of whistleblower programs, we also take a look to, improvements that we see can be made and so we're always taking a look at what we can do better. one of the things that we decided we needed to do better was to implement a new case management system, and that rolled out at the end of the year. and so we've got about sixn a new case management system that we're very excited about, and i'll take just a quick second here because this new case manageme

needed.that did the construction, or was one of the department of have to confirm with chief miller was dpwor another contractor. >> i will sible for that. whether they are doing the constroversee it and they need to insure is done properly. someone dropped the ball. and what's the solution, chief? i haven't spoken to chief miller abou challenge over the years is, somebody else screws up and we have to pay for it, and that unacceptable to me and that is how has done-that is what the city practiced and that is d)why this charter the we really need to be involved and weneed to advocate. >> well, thank you.ief kaialoa for putting up with my questions there. but, at least you know, you >> uh-huh. >> there you dpoe. >> thank you. >> thank you. >> thank you, chief. >> any other questions? commissioner collins. they say these infrastructure improvements cost is they cost. and the mark-up is a for one city department. that is clear, we all know it. so, going forward, i think what we have to focus on is the strategy for correcting that, and it doesn't applsurprised and discouraged to is just accepte

to know, to come to us if they've got a question if they're from wreck and need to know somebody at dpwcanu know, it's a great initial place for everybody in the city to come and either, file a report about something wrong that's happening or perhaps get some more information.o we've really tried to work our liaison network to know that they can come to us for' some help with somebody else, but then also develop those relationships between the liaisons as have also, have an ongoing process by which we take a look at any, procedures that need to becng that departments correct their policies and procedures as a result of whistleblower programs, we also take a look at ours and respond improvements that we see can be made and so we're always taking a look at what we can do better. one of the things that we decided we needed to do better was to implement a new case management system, and that rolled out at the end of the year. and so we've got about six weeks of working in very excited about, and i'll take just a quick second here because this new case management system will better enable u

our dpw public works team cm a good job tracking and vetting all the change orders.through rigorous analysis don't approve them easily and have backup documentation. >> i share commissioner zoubi's good point about continuing to see this. if you can bring up one more page 22.s listed on the left, start this regularly and tracking it we can see trends how often is the client requested delays how often uncothe civil grand jury criticized the department for number of issues and we will always need to be able to respond to criticism when we can say we are tracking the reasons for ll always admit when it is public works mistake so need to always understand when it is out of anyone's control, unforeseen condition and the like.is client request. i are agree, this eat table to see in reports going forward. commissioner turner. >> just be clear, is oduced as >> it is from the construction management group. they we have final numbers have a projection. t%review process. if it is above a threshold we have a third party estimator to eare view it and onceeach change order is tagged with a type from desig