why was it sent to mr gilland? because he was| sent to mr gilland? _ sent to mr gilland? because he was the network director and _ sent to mr gilland? because he was | the network director and responsible for branches at the time. was the network director and responsible for branches at the time.— for branches at the time. was there an established _ for branches at the time. was there an established procedure _ for branches at the time. was there an established procedure for- for branches at the time. was there | an established procedure for dealing with correspondence that raised complaints about horizon? br; with correspondence that raised complaints about horizon? by this stare, complaints about horizon? by this stage. there _ complaints about horizon? by this stage, there was _ complaints about horizon? by this stage, there was the _ complaints about horizon? by this stage, there was the hub - complaints about horizon? by this stage, there was the hub meeting j stage, there was the hub meeting which _ stage, there was the hub meeting which collat