karen swisher said last night that this is a business problem. she is right. there are certain things that multinational businesses are never going to care about, are never going to make a priority. if you don't build the kind of civic institutions that do that, we will not get where we want to go. >> absolutely, we need to reign in the accession -- the harm of the existing platforms but we also need to be thinking about how we create, you know, what is the equivalent of that kind of postal service for the digital age, what is the equivalent of the libraries and parks and how do we bill those times of institutions as well? -- build those kinds of institutions as well? >> what are the structural changes we need to see to really mecca difference? >> -- to really make a difference? >> we need top-down work to get guardrails in these platforms. but we, the people, have to build things bottom up, as we always have. as we always have. that is what makes this country so fantastic. people do things. i think the digital agency is a real help and i hope we can get somet