i'm patrick o'riordan, the director of the department of building inspection. as the new year is getting underway, i want to share some of the progress we made in 2023. and to highlight a few of the improvements we made to better serve our customers and the city overall. in 2023, we created a new online portal for many solar permits using solar, a-plus and just last week learned that we received $100,000 state grant to offset our implementation costs. we also built online tools so customers can submit record requests online and receive copies of plans electronically. d.b. relocated the information counter from the first floor lobby to the permit center on the second floor, adjacent to the help desk and over the counter permit application review counter, bringing all of our frontline operations into the same area created a more cohesive and sensible layout for over the counter permit applicants and for our staff. as we discussed in november 2023, uh was also a year in which we saw some of our earlier efforts to improve the permitting process, such as pre-planned