he later said ragland arrived solo in a black tesla. anything about, why did you bring another dog? >> yes, but she told me that she didn't know. she didn't know there was another dog, these men gave her another dog. >> reporter: that man ragland referred to identified himself according to a county report as her boyfriend. the report indicates he told deputies scott broke through their window and got away, and they found a blood trail. deputies there said they never verified his story or visited his home, but forwarded the information to palo alto police. the palo alto report states the two were apparently keeping the dogs in humboldt county, more than four hours north of the peninsula. palo alto investigators say during that two month time, ragland took in 18 dogs, for over $2700 each for two weeks of training. she had at least six other dogs when she was supposed to be training scott, and kept doing business as usual after he disappeared. >> he was completely emaciated, he was dirty. >> reporter: paula is among the dozen clients who t

hilda: ragland has pleaded not guilty. both states, clients told police and us they hired her through the online app thumbtack because she was verified, had a high rating, and dozens of great reviews. thumbtack removed ragland's profile and refunded some of her clients but required them to sign nondisclosure agreements as a condition, something police say complicated their investigation. hilda: in a statement, thumbtack in part said they were able to verify ragland's prior reviews, meaning they were able to confirm they came from genuine thumbtack customers and added they actively encouraged all affected customers to speak to police and reached out to those who had engaged with ragland going back 6 months to let them know she had been banned and that they should not work with her. hilda: do you think that if this dog trainer had received charges in california or some type of punishment this would have happened again or could this be prevented? female: totally. i think that this could be prevented if the palo alto police ma

. >> ring video provided by a dog owner shows what appears to be dog trainer josephine ragland picking up a dog in the north bay in january. the same day she told a palo alto woman she had a family emergency and couldn't return her german shepherd as scheduled. two days later -- >> she came here with another dog. my older son called me and told me this is not our dog. this dog is different. he's very violent with us. >> we are learning on the day she was supposed to return scott she was busy dropping off and picking up five other dogs in the bay area. she was sending a flurry of emails responded to craigslist posts about german shepherds up for adoption. according to this police report. the next day she drove some 800 miles north to seattle washington and picked up what police call scott's substitute. the poster told them she arrived solo in a black tesla. >> did you ask anything about why you brought another dog? >> she told me she didn't know that was another dog and this man gave her another dog. >> that men that was referred to later identified himself according to a humble county

scott is not the only missing dog tied to ragland. a few months after scott went missing, a french bulldog disappeared while in ragland's care in massachusetts, across the country. police later found the body of that dog near ragland's home. they also say ragland has a gambling problem and was at a casino at the time of the dog's death. joining us now is our investigative reporter, hilda gutierrez. hilda, nice to see you. you are spearheading the story. when you first reported on this case, there were a lot of unanswered questions. what are some of the missing blanks we're filling in. >> this is a puzzle that has extended from the west coast to the east coast. now this palo alto police report is revealing that josephine ragland, the trainer, was actually staying in humboldt county some 4 1/2 hours away from the bay area with her boyfriend. now, her boyfriend at some point had come forward to authorities in humboldt county and said the last time he saw scott, the german shepherd, was while the dog broke through a window and got away. n

videocamera shows a dog owner josephine ragland. picking up in the north bay the same day that she told the palo alto woman that she had a family emergency and could not make sure that the german shepherd was picked up as scheduled. >> my older son told me this is a totally different dog. and she was very violent with us. >> we are learning that the day she was supposed to be returning the dog she was dropping off five other dogs in the bay area. responding to credulous posts about german shepherds up for adoption. the very next day she drove 800 miles north to seattle. picking up what police called a substitute. craigslist poster said he arrived solo in a black tesla. >> did you ask why they brought another dog? >> she said she did not know that that was a different dog. that the man gave her another dog. >> the man later identified as her boyfriend. the report indicates that he told deputies that he broke through the window and got away. they found the blood trail when he went looking. deputies say they never verified his story or

. >> reporter: ring video provided by dog owner shows what appears to be dog trainer josephine ragland picking up a dog in the north bay in january, the same day she told a palo alto woman she had a family emergency and couldn't return her german shepherd is scheduled. then two days later. >> she came here with another dog, so my older son called me and told me mom, this is not scott, this dog is totally different. he is very violent with us. >> reporter: we are learning the day she was supposed to return scott, she was busy dropping off and picking up five other dogs in arth and sending a flurry of emails responding to craigslist posts about german shippers up for adoption according to this police report. the very next day she drove some 800 miles north to seattle, washington and picked up what please call scott substitute, the craigslist poster later told them she arrived solo in a black tesla. >> did you ask anything about why did you bring another dog? >> yes, she told me that she didn't know it was another dog, that this man gave her another dog. >> reporter: that man she referred