that is rick francis. in terms of us managing director, did you think about it from the perspective of the sub—postmaster is? about it from the perspective of the sub-postmaster is?— sub-postmaster is? yes, i did. it is onl a sub-postmaster is? yes, i did. it is only a slight _ sub-postmaster is? yes, i did. it is only a slight digression, _ sub-postmaster is? yes, i did. it is only a slight digression, but - sub-postmaster is? yes, i did. it is only a slight digression, but when i j only a slight digression, but when i arrived ifelt only a slight digression, but when i arrived i felt the sub—postmaster iiiilt unloved 7 felt unloved to a degree community felt unloved to a degree by post office limited. one of my early objectives was to dry and get close to the sub—postmaster community, and dry and resolve that. one of the first things i did was establish a strong relationship with the chap who was then the federation's top guy, and the top team, and i started... can federation's top guy, and the to