this is bbc news. the headlines at 15:00. a second day of delays and cancellations for british airways passengers after the worldwide failure of its computer system. passengers are not being admitted to terminal five until 90 before departure. it's been a absolute disaster. i'm trying to give you shots behind of people in the first queue, which then goes to a second queue, and then a third before they can even get to the registration desk. the conservatives and labour promise more action to minimise the threat of terror attacks in the wake of the manchester bombing. the 22 victims have been remembered in church services held across the city this morning. tributes to two passengers killed on an american train, trying to defend two women from anti—muslim abuse. also: the american rock musician gregg allman has died. the 69—year—old became a star in the late 60s as part

of the allman brothers band. he'd had struggled with several health issues. sebastian vettel wins the monaco grand prix for ferrari. and talking movies is at the 2017 cannes film festival. that's in half an hour, here on bbc news. good afternoon and welcome to bbc news. british airways is continuing to suffer delays caused by yesterday's power breakdown which had a catastrophic affect on its it services. heathrow continues to be the worst hit. some shops at the airport have run out of food and many people reportedly slept on the floor overnight. there are long queues at terminal five, where

passengers are complaining about a lack of information. the airline says it is "pulling out all the stops" to deal with the situation. joe lynam reports. for some ba customers, it's been a long, uncomfortable night. bleary passengers, still hoping to catch their plane. refreshment was being handed out by the airline in a heavily congested terminal five, but some customers were not in the holiday mood. it's just a lot of moving around, standing in lines and lack of information. i think it's just too big that they don't know what to do about it and it just seems like there's not enough people. we've been in the line for about five hours now. we've no idea how much longer we'll be here and we're getting no communication from the staff. as thousands of people wait in packed terminals, many will not get to fly today at all. dozens of flights have already been cancelled and many more will not depart as the airline struggles to reset its global network

after a major power failure. for aviation insiders though, this would be a lot more than just an operational headache for ba. the passengers don't fly, the airline loses revenue from those passengers and maybe even has to refund and book another airline. but at the same time, they are incurring additional costs because there's compensation in some cases, that may need to be paid, not least from a regulatory point of view. a lot of hidden costs, repatriating peoples‘ bags for example. some customers have been told their flight is cancelled online, then to get the exact opposite message when they call the airline to confirm. this issue for ba looks as if it's set to persist for far more than just a few hours. well ba haven't yet been willing to do any broadcast interviews. but in a statement in the past hour, the company's chief executive alex cruz told passengers: he ended, by explaining that a full

refund would be available to affected passengers, or they will have the option to rebook for a later date. joining me now via webcam is eddy leviten — who's been trying to get his luggage back after his ba flight was cancelled. let me ask you first of all. thank you for speaking to this. it'll luggage missing as well, esther? yes. let's hope they got hold of it. dad, weather you due to fly to? we we re dad, weather you due to fly to? we were due to fly to marseille to spend a week with rain in the south of france. it was clear there was some kind of problem, but they took

bags and said everything was ok. that we then spent the whole day in the terminal trying to get the bags back with no information from ba staff at all. the best information i found was via twitter, there were no announcements in the airport, there we re announcements in the airport, there were no information by staff, no one going around telling us anything. complete chaos in the baggage hall. we still haven't got our bags. we can't phone or contact them in any way. we don't know when the bags will get here. we can't rebook anywhere because we can't get our bags. it is like the worst nightmare before... it is like a kafkaesque situation where you can't contact anybody to find out anything and nobody is able to provide you with information even on the twitter feed. alex cruz who is the ceo of british airways, he's not doing any media interviews, he should come out of the box and he should be apologising to all his customers. this is a huge failure of his

systems. he has not been accountable to his customers. if you fail your customers coming you fail as a business. share ways is a in terminal decline. —— british airways. you have had a rotten experience. but you understand that this was quite possibly something com pletely this was quite possibly something completely out of their hands in terms of the failure? no. it can't have been a power failure. any business that only has one server set up, somebody am plugs it, they don't have back—ups, they don't have any resilience. businesses around the world managed to survive much worse situations than the power going, i think there is something they are not telling us. if they haven't got the systems in place that i able to cope with this, then they should just give up and go home because they are not competent to runa because they are not competent to run a business and they shouldn't be allowing people on their planes. esther, what we do looking forward

to doing this week that you won't be able to do now? i was looking forward to spending time with friends and going swimming in a lake nearby and playing. you are hoping that you might do some of those things at home this week instead? yes. can i ask you to tell me a secret? how angry was daddy yesterday? really, really angry. so today he has just calm down a bit? yes, a lot. do you think he has good reason to be angry? yes. what would you like to happen?” reason to be angry? yes. what would you like to happen? i would like to happen that... get our bags? get our bags back. what would you like most

to come back in your backs rose —— bags? my clock! yes, you need your clock. you just don't know what is happening, i completely understand that. biggest frustration of all and someways. what are you thinking the lesson is? i suppose the other thing about this is that british airways isa about this is that british airways is a private company and they would have do answer to their shareholders and all the rest of it, but heathrow airport is one of the biggest parts of our transport network. is there anything you think could usefully be done by government to try and help in this situation? is not fair to expect the kind of public authorities to do anything with something like this?” authorities to do anything with something like this? i think it is symptomatic of businesses that have given up caring about their customers on purely care about profit. i understand that businesses have to make a profit, but actually you shouldn't forget where those profits are coming from. it is from

the customers. heathrow airport and i have heard nothing from them. they we re i have heard nothing from them. they were also incompetent yesterday because they had no information. they are equally couple bull in this, i think. they are equally couple bull in this, ithink. we they are equally couple bull in this, i think. we were they are equally couple bull in this, ithink. we were in they are equally couple bull in this, i think. we were in terminal three. no information from heathrow or be three. no information from heathrow orbea three. no information from heathrow or be a star. what government needs to do is make sure that everybody gets... eu rules allow for compensation. —— heathrow or bea. heathrow should be seeking out putting out the maximum compensation to everybody and paying something on top as well. we are lucky that we live in london. we could come home la st live in london. we could come home last night. we have incurred additional expenses. people were trying to book hotels. they were travelling, missing connecting flights, looking to get food and drain. we heard unaccompanied minors who are stuck. disabled people. it is calamitous. for alex cruz, the

ceo of british airways, to put out to short clips on youtube are not to face the media to answer questions, thatis face the media to answer questions, that is symptomatic of a business that is symptomatic of a business that has its head in the ground and is not listening to its customers. i think they need to be accountable and i'm hoping that when we have a new government, ministers will hold them over the goals and that various select committees will need to hear from british airways, gatwick and others involved as well. could be a long, hot summer for them. others involved as well. could be a long, hot summerforthem. i'm others involved as well. could be a long, hot summerfor them. i'm sorry you had a frustrating start to their week. they keep talking to us about it. i hope you can have a nice rest of the week at home. thank you. thank you. we hope they get their luggage back. the victims of the terror attack in manchester have been remembered in church services held across the city. the nhs has confirmed that 5a people are still being treated as a result of the attack — 19 are said to be in in critical care.

the city is still on alert, with armed police guarding competitors at the great manchester run. this report from chris buckler. in the centre of manchester, people are making a point of being seen to come together. some might call this defiance, but staging the great manchester run less than a week after the bomb attack that left so many families grieving, is about something more simple. it's an attempt to return to normality. however, for the moment, this is the new normal. armed officers and extra security a very visible presence on the streets, to try to offer reassurance. but inevitably, they are a reminder of the attack on the city. i was a bit nervous. i am here with my husband, if anything else could have happened, i've got children at home. i did think twice, i'm not going to lie, but i'm here. originally it was to run for us, but not now,

it's to run for manchester. the yellow, the ribbon is for that. we just got to do it. we just can't let them win. and on shirt, after shirt, people are showing support for the families of the 22 people who were killed at the manchester arena. bells toll along the race route they stood silent to show their respect. and inside manchester cathedral, they joined that spirit of remembrance. the names of each of the 22 people who died were read out during today's services. we as a city need to hold together and stand together and live out all those values of compassion, of caring, of togetherness. manchester is on the way back

to not living in fear. the terror threat has been reduced, but it remains severe and this is a city still in need of reassurance and support. the mayor of greater manchester, andy burnham was among the runners taking part in the race. he explained why organisers were so determined that it should take place. we did think very carefully about it. always, we wanted to do it. we wanted to send the message out that you are not going to beat us. you are not going to change us. you will not stop as doing what we want to do and live the life we want to live. that is what we were trying to do all week. that is the message we have got all week. for the latest from the ongoing investigation our correspondent clare fallon is at greater manchester police headquarters. clare, at what we know about the

state of the investigation at this stage? there does seem to be an unfolding situation in the moss side area. armed police are out there in area. armed police are out there in a particular area and they have carried out another raid. that situation is ongoing right now. in the last few moments, we have had a brief statement from manchester police. they say officers investigating the attack at manchester arena have executed a warrant at an address in the moss side. a search is currently ongoing. officers have arrested a 25—year—old man in the old trafford area of manchester on suspicion of offences contrary to the terrorism act. that ta kes contrary to the terrorism act. that takes the total number of people who have been arrested since monday night's bomb attack 214 and police are telling us that those they have 12 men —— to 14. in custody. the

progress of this is from the chief co nsta ble progress of this is from the chief constable ian hopkins. he described this as still being very much alive investigation. he says it is not slowing down. earlier, we heard from the home secretary amber rudd who used the phrase full tilt to describe the pace of the operation. she said there is a possibility that some of those who were involved in monday night's attacker may still be out there. saying that, police do say that they are making good progress. they say some of the arrests they have made as being significant and they say that during these searches are various different houses across greater manchester, they have discovered some items that we re they have discovered some items that were real important to the investigation. they have given us some details the givers a better picture of the scale of this operation. they say they are trawling their way through 13,000 hours of cctv footage, up until

today. they have raided 18 addresses with forensics search is going on there. we wait for word about exactly how much significance that an unfolding situation in the moss side area has for this investigation. thank you for that update. the headlines on bbc news: british airways passengers face further disruption as the company warns of delays and cancellations, following a global computer failure that saw all flights cancelled yesterday. the conservatives and labour promise more action to minimise the threat of terror attacks in the wake of the manchester bombing. tributes have been paid to two passengers killed on an american train, trying to defend two women from anti—muslim abuse. a man has been arrested. and in sport ferrari taste victory in monaco for the first time since 2001 thanks to sebastian vettel. whilejenson button's one off return to formula one ended prematurely after crashing into pascal wehrline. neither driver was hurt. angelique kerber has been beaten in straight sets by ekatarina makarova at the french open —

it's the first time the women's top seed has been knocked out in the first round at roland garros in the open era. hamilton and dundee utd are playing the second leg of their scottish premiershi playoff final, it is 0—0 after 15 minutes. the home secretary amber rudd says the conservatives would set up a commission to tackle terrorism and hate crime and promote british values if they win the general election. labour say they would put 10,000 police on the streets and match a conservative pledge of an extra 1,000 security experts. new cctv pictures of

the manchester bomber salman abedi have been released. salman abedi, the man who massacred children in manchester, pictured on the night of the attack. but where had he been, who knew his plans and what happened when his friends alerted the security services about his extremism? questions for the home secretary. was salman abedi on a surveillance list? i don't know those details because the intelligence services are still collecting information about him and about the people around him. i wouldn't rush to conclusions, but you seem to be, that they missed something. people had phoned the terror hotline. as they should do. we will look to see what else we can do, the prime minister announced in our manifesto before this, there would be a commission for extremism. that commission will include promoting british values to promote a narrative. there will be a specific focus in attitudes affecting women, such as female genital mutilation. but there are unanswered questions, how is the commission to identify extremism?

how will it be funded and how will they fit in with existing counterterror work such as the prevent strategy? labour security pledges 10,000 new police officers to replace half of the 20,000 lost on the recent government cuts and today, they have promised 1000 extra security officers. but they admit it is only committing to the numbers promised under david cameron's government. we are saying that we want to recruit 10,000 extra police officers, community police officers because we think community policing is key. we want to recruit 3000 extra firefighters, 3000 extra prison officers, 1000 people in the security field. but setting out her plans to keep britain said,

diane abbott said she regrets sounding previously supportive of the ira once claiming the freedom of the british state is freedom for all of us. it was 34 years ago, i had a splendid afro at the time. i don't have the same hairstyle and i don't have the same views. protecting the public is considered the first duty of the government. there is just ten days left to see if this remains a key strad of the election campain. more now on the issue of security, which has dominated the agenda of the election campaign since the terrorist attack in manchester. the plaid cymru leader leanne wood was asked on the andrew marr show, whether her party would back stronger surveillance measures to combat extremism. we are against mass surveillance, we are in favour of more targeted surveillance. if people are under suspicion then the police need to keep a close eye on them. we support resources for that. the idea of watching everyone and being able to access everyone's e—mail

and communications, that is where we have a problem and that is where our mps have voted. consistently come against the snoopers charter for example. the co—leader of the green party criticised the government's prevent programme, its strategy for combating extremism, saying it was alienating the muslim community. many in the muslim community believe there has been an attack on their group in particular. we want there to be a mechanism by which people can come to the state with concerns. when it is perceived by the muslim community itself as being a toxic, big brother brand, then we need to look at it again. that is what the mayor of manchester is saying, we need to make sure it is seen as something that is broad, inclusive and absolutely bottom—up, not top down through big brother. ukip leader paul nuttall defended his party's pledge to ban face—covering veils, saying it was essential for effective surveillance. what we are talking

about is banning face covering. whether that is the niqab or the burka, or people turning up at an edl protest or an edl march, you have got to be prepared to show your face. whether you like it or not, we are the most watched people in the world. there is more cctv per head than anywhere else on the planet. for cctv to be effective, you need to be able to see people's faces. the snp leader nicola sturgeon said she thought it was right to have an open debate about the implications of foreign policy on extremism in the uk it is not an excuse, not a justification. i remember when the former head of m15 herself said that the war in iraq had led to radicalisation in the uk and had raised different issues about

different threats and other issues with keeping the country say. terrorists are trying to undermine our democracy, we have got to protect our ability in a healthy democracy do have these debates. and first minister nicola sturgeon will be the latest leader in the hot seat talking to andrew neil. you can see that at six o'clock this evening on bbc one — and it'll be repeated here on bbc news at 12.30 a vigil has been held in the us city of portland for two men who were killed when they tried to stop a man from racially abusing two teenage girls. one of the girls was muslim. jeremyjoseph christian, a convicted criminal, will appear in court of tuesday. caroline davies reports. panic and fear on a normal commuter train. i was so scared. they were stabbing inside the train. there were people running around and crying. this was the scene in portland. two men were stabbed to death here. other passengers said they were trying to stop a man abusing two teenage girls who appeared to be muslim. this is the suspect, jeremyjoseph christian. while travelling on a train on friday afternoon, police say

that he became aggressive. he was yelling, ranting, raving a lot of things which would be characterised as hate speech. some people approached him, appeared to try to intervene with his behaviour, and some of the people he was yelling at, they were attacked viciously by the suspect. he left the station but was arrested by police. this phone footage shows the moment he was cornered. two men lost their lives. in portland, the deaths were met with upset and anger. there is too much hatred in the world right now. and far too much violence. our current political climate allows far too much room for those whose spread bigotry. violent words can lead to violent acts. 0n social media there were strong feelings,

with many pointing to the suspect‘s apparent extreme right wing views. former presidential candidate hillary clinton tweeted that no one should have to endure this racist abuse. and no one should have to give their lives to stop it. after the attack, the council on american—islamic relations urged president trump to speak out against increasing islamophobia in the us. chants: not in our town! the groupjoined a vigil to remember the two men who lost their lives. rickyjohn best and this man, taliesin myrddin namkai meche. his mother posted this picture calling her son a hero. both men will be remembered for standing up to hatred. tooth decay is the biggest cause of hospital admissions in england for children underfive, and now the british dentaljournal warns children from disadvantaged backgrounds are more likely to require treatment. salford has one of the highest rates of tooth decay in england, so local dentist andrew wilson has made a series of videos

to help teachers educate pupils on the importance of good dental hygiene. dominic hughes went to meet him. you'll have holes in your teeth. they'll fall out. you won't be able to eat any more. a class of excited four and five—year—olds are discovering all about teeth. more about teeth, things like how to clean them and keep them safe from decay. andrew wilson is the dentist behind this project. he has come to salford, one of the worst places for tooth decay in england. he says it is never too early to learn about teeth. if you are making it fun, children will lap up information,

and they will hopefully go home and talk to mum and dad, and hopefully they will think about what they are doing with brushing their teeth. as part of his mission, he has developed a series of films to help teachers in the classroom. given the consequences for children if tooth decay goes unchecked, these are lessons that need to be learned. classes like this one matter because tooth decay is by far the biggest reason children are admitted to hospital. many dentists say that educating children and families is important because the dangers of tooth decay are being overlooked. the first come to the department with the ruling by the disease that is causing problems, things like a bscesses. is causing problems, things like abscesses. the second type might come to the department because they are in pain and that pain is caused

by dental problems. quite bad decay. they need treatment, but they don't need it now and not in a hospital. they need to see a dentist. these are stainless steel crowns. tooth decay is entirely preventable, but is closely linked to a sugary diet. left untreated, it affects a child's eating, sleeping and growth. as well as stealth in steam. after today, the salford children will go home better prepared to look after their teeth and knowing what might happen if they don't. when i smile, people will think that i didn't take care of my teeth when i was younger. and that i ate lots of sweets and didn't brush them because i refused to. when you are out and you smile, your teeth i going to be all black and people will think you haven't been taking care of your teeth. if you break them, you won't have any teeth because you have your grown—up

teeth. after your grown—up teeth come you can't have any more. one of the founding members of the rock group, the allman brothers band, gregg allman, has died. he was 69. a statement on his website says he had struggled with addiction issues. gregg allman and his older brother duane started the band in the southern american state of georgia in the 1960s. gregg allman doing what he did best. long—haired psychedelia, mixed with the blues, country and jazz. what came to be known as southern rock. as part of the allman brothers band, one of the biggest acts of the 1970s. which made what happened next all the more unusual. his marriage to cher, a romantic and professional relationship that caused a little controversy.

she had the big idea to go on stage together. then we got to europe, and half the audience over here was in tuxedos and the other half in backpacks. they were yelling, "boo!" "get the bleep off the stage!" she led the morning on social media, saying... songwriter melissa etheridge posted... and john mayer tweeted... gregg allman was born in nashville, tennessee, in 1947. together with his brother, duane, he formed the allman