been writing and have been writing to me. i have set up a special group of people who are helping me to answer very quickly some of those e—mails. of course, yes, i am not out of touch in terms of the personal drama that many of our passengers have had to go through in this particular instance. all of our efforts at the moment are aimed at making sure that we address those needs of those passengers. the number—1 thing that people asking me to ask you this and this isa asking me to ask you this and this is a complaint that you get all the time, there is no information, there are no title announcements, the staff do not know what is going on. iam not staff do not know what is going on. i am not talking about the first hours after this meltdown, i am talking about this later, these people are not being told anything, they are pulling out their hair wondering if they can on holiday.

there was an absolute problem on saturday. the extent of the effect of the actual disruption affected some of our communication systems. we were unable to send out the standard messengers that we always do whenever there is a destruction ora do whenever there is a destruction or a delay or cancellation. on saturday was a big problem. many of those messages were starting to come through, we began to reach out to people and yesterday on sunday we we re people and yesterday on sunday we were able to reach out to most of the customers on an electronic method. at the airport we have been handing out individual letters with specific instructions to follow in order to deal with the individual problems. we will continue to do so, we have a back log right now on social media but we will attend to it. we will not stop until we have actually answered each and every message. we have attended to the needs of older customers. we are fully aware that communications must get better, particularly on social media as it continues to expand. we have great expectations for people to communicate with us, live on

twitter or facebook or snapchat, people are reaching out to me through all of those social media methods. i agree, through all of those social media methods. iagree, we through all of those social media methods. i agree, we will continue to invest in resources in ways that we can actually directly reach out to people. apologies, a slight technical problem at the end. that was alex cruz speaking to our correspondent. a female zookeeper has died at hamerton zoo park after a serious incident involving a tiger, cambridgeshire constabulary has said in the last half hour. earlier this afternoon, visitors were evacuated and an air ambulance was sent to the 25—acre wildlife park near huntingdon. the zoo is home to 500 animals, including a collection of malaysian and white tigers. well, our correspondent is at hamilton zoo for us, then, just in the last few minutes there has been a statement i understand from the zoo a statement i understand from the zoo itself. —— hamerton park zoo. yes, two

members of staff stood at the gate and handed out the statement. they have said they were too distressed to talk but they have confirmed that one of their colleagues had been killed and what they have described asa killed and what they have described as a freak accident in the tiger enclosure this afternoon. they said that at no point did any animals escape from the enclosure and that at no point were members of the public in any danger. certainly, when it happened, people on social media, who were here at the time earlier on, they have described how they were quickly moved from inside a zoo they were quickly moved from inside a zoo out and a zoo they were quickly moved from inside a zoo out and a zoo was they were quickly moved from inside a zoo out and a zoo was evacuated. they said that clearly the staff we re they said that clearly the staff were anxious and perhaps a little bit nervous that it was all done in a controlled manner and many have paid tribute to their prompt actions in light of what happened. the air ambulance came here, and the ground ambulances and road ambulances and the police. the police have left the scientific support vehicles which have been here all day. clearly something serious had happened and we now do that sadly a female zookeeper who was inside the

enclosure with one of these tigers was attacked and suffered fatal injuries. what is the zoo seemed to members of the public? well, the zoo has said that they will be closed tomorrow and they have said that a full investigation is underway to ascertain exactly what happened and how this tragedy came to occur. they are also saying that they are paying tribute to their staff and their actions in the aftermath of what happened, again, people who were here have said that the zoo behaved any very professional manner and they were very impressed with how they were very impressed with how the evacuation was carried out. nonetheless, this will be a real shock, people clearly very distressed at what has happened today and a full investigation is now underway to ascertain exactly how it came happen. then, i should tell you that viewers are seeing images of the tiger on their screens at the moment, i should stress that

that was not necessarily the tiger involved. the zoo is home to 500 animals and this collection of malaysian and white tigers. ben ando, our correspondent, thank you very much. president macron of france and president putin of russia have promised to take steps to improve relations between their two countries. at a press conference following talks in versailles, the leaders also said they would intensify efforts to solve the conflicts in syria and ukraine. our paris correspondent hugh schofield listened to what the leaders had to say. i would say that it was frank and friendly and realistic. i do not think either has any illusions about them creating a blossoming friendship between the two countries oi’ friendship between the two countries or then personally, but they both strike me as being men who are pragmatic and realistic and want to put behind them a period of very, very poor relations between france

and russia and to create a new start. to reset the relationship as they have said and theirjargon. whilst they talked about the issues with ukraine and syria, these issues that have divided them so strongly and they taught in the same language now about trying to create common action to find solutions and so on, that was the extent of it, it was the language they were using, there was no concrete propositions on the table about how to do that. as far as they were concerned, that did not matter, it was the first meeting, getting to know each other, the chance to create a new mood, if you like between the two countries, which might in time bearfruit in a more concrete forms. hugh schofield there. as flood waters begin to recede the death—toll continues to rise in sri lanka after the country endured its worst flooding in 14 years. 177 people are dead and 109 more are still missing. our south asia regional editor charles haviland reports. on what should be a verdant green

hillside, a desperately sad task is in progress. soldiers are looking for the bodies of people buried in this mudslide, set off by the worst rains in“; years. this mudslide, set off by the worst rains in 14 years. they are still finding them. in this village on the far side of the island, everybody and everything has been touched by the disaster. translation: my children and my grandchildren have lost everything. not even a pen is left, everything was destroyed. we live from earnings from a small shop that was completely destroyed by the landslide and we are appealing for help to build a house for my son. but whole tracts of land scarred by landslide, land that can be cultivated has been linked to waste and villagers can only watch the armed forces salvage operations. there was a hedge on monday when a

air force helicopter crash landed after a technicalfault, air force helicopter crash landed after a technical fault, but no one was injured. the government has said destroyed houses will be rebuilt. this minister cold on people whose streets have turned to rivers, including some who now have the deceased loved ones lying in repose at home. the funeral wakes have begun. even in more built—up areas, some are stranded. two generations of this family needed rescuing by the navy on monday. they are being taken to the navy on monday. they are being ta ken to safer the navy on monday. they are being taken to safer places. at the moment, the message from the authorities is do not go home. the forecast for tuesday is continuing heavy rainfall and very strong winds. this storm is due to move away from sri lanka and towards bangladesh. charles haviland, bbc news. the seventieth cannes film festival

has drawn to a close, with the coveted palme d'or — the highest prize awarded at the festival — won by the swedish film, the square. germany's diane kruger was named best actress, while hollywood star joaquin phoenix won the prize for best actor. tim allman reports. khan is where glamour meets art. celebrity meets creativity. this is a place that takes for making very seriously. —— cannes. that is what makes this yea rs —— cannes. that is what makes this years winner of the palm d'or something of a surprise. the film—maker thrilled to bits. something of a surprise. the film—maker thrilled to bitsm something of a surprise. the film-maker thrilled to bits. it is fantastic, i am super happy. i chose a film that is dealing with this content, for them to picket, fantastic. we aimed to do a funny movie at the same time as well as dealing with the important questions andi dealing with the important questions

and i am super happy that they picked this film, of course. the square, a satire about a museum pr stu nt square, a satire about a museum pr stunt that goes somewhat awry was described by the jury as a rich masterpiece, tackling the horrific dictatorship of political correctness. diane kruger. cheering and applause other winners included diane kruger for her role in the german film in the theatre. she plays a woman trying to put her life back together after herfamily trying to put her life back together after her family are killed trying to put her life back together after herfamily are killed in trying to put her life back together after her family are killed in a bomb attack. joaquin phoenix looked a little bit stunned when he was named best actor for his role a little bit stunned when he was named best actorfor his role in the hat man. he apologised for his attire, his shoes had been sent home by mistake. still, a night to celebrate for all of those who won and another year to honour the art of film—making. and another year to honour the art offilm—making. —— and another year to honour the art of film—making. —— hit man. time to look at the weather. here is darren bent. thank you,

cooler and fresh air is moving in over the uk. at the moment that fresh air is somewhere towards the north—west and we still have this very humid air across the uk that has been bringing with it some storms in the early hours of this morning. the southerly breeze has been pushing the showers northwards today. whilst we have not seen anything thundery for a while, it has been a miserable sort of damp day across much of the midlands with wetter weather moving northwards across scotland. still a few storms across scotland. still a few storms across the channel that could cut some southern parts of the uk but the tendency is to push the wetter weather northwards, most of it heading out towards the north sea, so becoming dry overnight, but hanging on to a good deal of cloud, still be humid here, so temperatures around 13, 1a across a good part of england and wales. the chance of more sunshine on the way for tuesday. by the morning most places will be dry. still some cloud around, particularly across the east

of england, but that cloud should break up during the day. towards the north—west, one or two match ours loitering and feeding and of the irish sea. eastern areas of scotland are dry, mystery and places, northern ireland and the western fringes of scotland seeing outbreaks of rain first thing on tuesday morning. that wetter weather comes on that weather front, cooler and fresh air coming on that weather front, cooler and fresh aircoming in on that weather front, cooler and fresh air coming in behind it. head of it, sunshine developing, one or two match ours, most of the rain coming eastwards across scotland, shaurya bursar england and wales and sunshine after early rain for northern ireland. we are getting into that fresh air, temperatures getting back to normal but some humidity and one for the east of england, 22 or 23 degrees here. we are getting this kruger and fresh airon are getting this kruger and fresh air on tuesday and wednesday, tuesday night a more comfortable night for sleeping. single figures across the north of the uk. fresh air across the north of the uk for the middle part of the week. in the area of low pressure pushing the brain into the north—west. for

wednesday and thursday across england and wales, chances are it will be dry. quite warm in the sunshine, 23 or 2a mac degrees. on wednesday some fine weather for scotla nd wednesday some fine weather for scotland and northern ireland. sunny spells. the rain pushing into the west of scotland and the west of northern ireland. hello and welcome to 100 days+. vladimir putin says the russians wouldn't have been so childish as to interfere in the french election. in the gilded halls of versailles, the russian leader denies any meddling. president macron seems less convinced. russia and sputnik at the organs of influence through this campaign and have treated counter stories about me and my campaign. this doesn't mean we try to influence the election and would have been

impossible as well. angela merkel doubles down on criticism of donald trump — she says it was right not to gloss over her differences with the us. jared kushner is in the spotlight. the president says his son in law is doing a greatjob amid reports the 36—year—old is under investigation over ties to russia. and on what would have been john f kennedy's 100th birthday,