ryanair is threatened with legal action for persistently misleading passengers about their rights. it follows the cancellation of thousands more flights well into next year, affecting 400,000 travellers. it is just crazy, isn't it? it isjust crazy, isn't it? how can they be so disorganised? it is ridiculous. airline regulators are threatening "enforcement action," a first step to going to court. we'll have the latest. also this lunchtime. there's a new constructive dynamic in the brexit talks, but more work to do, according to europe's lead negotiator. we managed to create clarity on some points. 0n others, however, more work remains to be done and we are not there yet. there's a staunch defence of the free market by theresa may, warning of the risk of a return to what she calls failed ideologies. the england cricketer ben stokes has apologised after video emerges,

appearing to show him throwing punches in a brawl outside a nightclub. and the founder of playboy magazine hugh hefner, described by some as a pioneer of sexual liberation, has died. he was 91. coming up in the sport later in the hour on bbc news: can wales reach back—to—back major tournaments for the first time? they name their squad for theirfinal world qualifiers. good afternoon and welcome to the bbc news at one. ryanair is being threatened with legal action for persistently misleading passengers about their rights. the move follows the

cancellation of thousands more flights affecting travellers through the christmas period and well into march next year. the civil aviation authority says it's launched "enforcement action," which is a first step towards a law suit. ryanair has been struggling with a shortage of pilots, due to annual leave commitments. our business correspondent theo leggett reports. ryanair has already annoyed hundreds of thousands of passengers by cancelling their flights. now the head of the civil aviation authority says he is furious with the airline as well. the company he says has been misleading its customers about their rights. consumers shouldn't have to choose between low—cost fa res have to choose between low—cost fares and their legal rights and that at the moment seems to be what ryanair is saying. you can either have cheap fares or your legal entitlement. under eu law, if your flight entitlement. under eu law, if your flight is cancelled your airline is to offer you a seat on another service and if it doesn't have another appropriate service itself, it has to book you with another

carrier. it seems ryanair is only offering seats on its own aircraft and for some passengers that isn't appropriate. since the caa made its complaint, we have been contacted by some passengers. marty rice said for example he had been asking specifically for a seat on another carrier's service. he said over web chat, "you are obligated to re—route me..." and the response he got was no, iam me..." and the response he got was no, i am not. me..." and the response he got was no, iam not. ryanair insists me..." and the response he got was no, i am not. ryanair insists it complies fully with the law and has reminded its customer service agents about passengers right. it says it is talking to the caa. for the aviation regulator to reprimand ryanairfor misleading aviation regulator to reprimand ryanair for misleading the public on an industrial scale is simply unheard—of, and i think it is going

to do unheard—of, and i think it is going todoa unheard—of, and i think it is going to do a lot of significant damage to the airline. ryanair has cancelled 20,000 flights so far, some 700,000 people have been affected and travellers like these people in edinburgh seem increasingly unimpressed. i feel sorry for the people that use ryanair really, and it is really quite bad for them. it will lose a lot of business, that is definite. it is just will lose a lot of business, that is definite. it isjust crazy, isn't it? how can they be so disorganised? it is ridiculous. they have made a bit of a mess, haven't they? a bit ofa bit of a mess, haven't they? a bit of a catastrophe for them.“ ryanair doesn't do what the caa is asking, it could face heavy fines but there is also its reputation to think of. the question now is whether low fares can compensate for any damage done to its brand. 0ur personal finance correspondent simon gompertz joins us. so what should passengers expect and what should they do if they find out

the flight is cancelled? there are two problems here. firstly not having been told the rights, and secondly the difficulties they are having actually getting in touch and dealing with rya nair to having actually getting in touch and dealing with ryanair to sort the flights out. it is very clear what the civil aviation authority thinks, it said in its letter to ryanair they failed to re—route people on other airlines and to bear the cost of tra nsfers other airlines and to bear the cost of transfers to other airports if that needs to happen. i think we should expect more effort from the caa to pressurise ryanair to tell people about these rights so that is something we should keep an eye on. we are also hearing from people who are having difficulty with ryanair‘s website, its web chat, phoning up and getting these things changed and getting the wrong information. we are being told by consumer groups people should stick to their guns. if they feel they should be

re—routed on a different airline because there is something available from ryanair, because there is something available from rya nair, they because there is something available from ryanair, they should pressurise ryanair to from ryanair, they should pressurise ryanairto do from ryanair, they should pressurise ryanair to do that for them rather than be fobbed off with a refund on the ticket and being told to book it themselves. if they go back later to ryanairand ask themselves. if they go back later to ryanair and ask them to cover the cost of going to a different airport, they might find it very tricky to get their money back. thank you. britain and europe say decisive steps forward have been made, in talks over brexit, but much more work still needs to be done. speaking after a fourth round of talks in brussels, the eu's michel barnier, and the brexit secretary, david davis, agreed there was now more clarity surrounding their discussions, after what mr barnier called the new dynamic, created by theresa may's speech on brexit in florence last week. the eu says progress has to be made on the size of the divorce

bill the uk must pay, citizens rights, and the border with northern ireland, before substantive trade talks can begin. richard galpin reports. both david davis and michel barnier described this talk is vital. brittle had wanted the first phase of negotiations to be completed —— britain. that is looking unlikely but mr davies insisted there had been significant steps forward. when i look across the full range of issues to do with our withdrawal from eu, we have made significant progress on issues like mata — security for citizens and visitors, providing reassurance with regards to our mutual financial obligations, and agreeing to some keep its a pause in relation to issues arising from northern ireland and ireland. last week theresa may gave vital speech in florence about brexit. it was more conciliatory, it included an offer that britain would

pay its dues to the european union during a two year transition period which would follow our official departure in 2019. and her words seem to have had an impact. departure in 2019. and her words seem to have had an impactlj departure in 2019. and her words seem to have had an impact. i think that it seem to have had an impact. i think thatitis seem to have had an impact. i think that it is positive that theresa may's speech made it possible to unblock the situation to some extent and givea unblock the situation to some extent and give a new dynamic to the situation, but we are far from being ata situation, but we are far from being at a stage, and it will take weeks or maybe even months, where we will be able to say yes, 0k, there has been sufficient progress on the principles of this orderly withdrawal. the first phase of the brexit talks is about reaching agreement on three key issues — how much in total britain will pay to leave, the rights of eu citizens living here, and british citizens in the other states, and then the complex issue of the border between northern ireland and the republic. despite david davis' upbeat assessment, it is clear there are

still very sharp differences between the two sides and the clock is ticking fast towards our departure date of march 2019. 0ur political correspondent ben wright is in brussels. the mood music seems to be a little bit better, a positive dynamic according to michel barnier, but still room for improvement when it comes to the substance of the talks? yes, compare today's press conference with the one they had a month or so ago which was prickly and fractious, evident clearly then that there was quite a lot of mutual misunderstanding between the sides. irritation with how the eu and uk respectively were approaching this. the uk frustrated the eu will refuse to talk about anything to do with the future at this stage, the eu angry that the uk, they didn't feel, was grasping the three issues

richard spelled—out there. today the atmosphere is different and one of the key reasons is the speech theresa may made in florence. but this is a negotiation about fact, complex facts, not feelings, and there are still big gaps in terms of this first stage of the negotiation that the eu want filled in. critically they want a much more fleshed out promise on the financial front, they want to know what cash britain will pay and how they will come up with the bill, and also the issue of citizens rights. the eu adamant the court ofjustice must be the final backstop for disputes. but i think both sides feel this was four days well spent and i think the uk will feel there is now at least the possibility of opening up the second phase before too long. thanks for that. chris morris from our reality check team is here. these

knotty stumbling blocks, firstly the divorce bill — how much progress is being made? i think the language in theresa may's speech was the language the eu side wanted to hear, in particular that pe —— that the uk would honour its financial commitments. she didn't say what those commitments were, and david davis is clear that he doesn't think yet is the time to tell you what those commitments are. he wants a discussion about the future relationship and from that will emerge how much the uk will pay for past debts and so one. always pay attention when a politician starts with the words being frank, and being frank he said we see no possibility for there to be a link between a future discussion on trade and past commitments. so there needs to be some creative thinking and probably some creative accounting to

get past that stumbling block. we know the border of northern ireland as well as another problem, but citizens rights, this again is very tricky. it is, again david davis chose to accentuate the positive today, but the elephant in the room is still sitting in the corner and the elephant in the room is how is any agreement going to be legally enforced once brexit has taken place? the uk has made an offer saying we will write any agreement into uk law, it will have direct effect. michel barnier welcomed that but there is still the issue of the european court of justice. but there is still the issue of the european court ofjustice. i think the british position overall is we have shown some flexibility, i don't think they would like to use the phrase "we have made concessions" but we have made flexibility and now it is your term. the response at the

moment is a collective shrug of eu shoulders because the position is you are the ones who have upset the apple cart, you are the ones who have to sort it out. thank you. the england cricket vice captain, ben stokes, has apologised after video emerged appearing to show him throwing punches outside a nightclub in bristol in the early hours of monday. the england cricket authorities have begun disciplinary procedures but say they will wait for the outcome of a police investigation before deciding what action to take. stokes was arrested on suspicion of causing actual bodily harm in the early hours of monday morning. he was detained overnight, then released while investigations continue. you may find some of the images in katie gornall‘s report disturbing. a night that spiralled out of control. this video allegedly shows england's vice captain ben stokes, here ina england's vice captain ben stokes, here in a green t—shirt, involved in a street fight. the footage,

published by the sun newspaper, has not been verified by the bbc but claims to show the cricketer brawling outside a nightclub in bristol in the early hours of monday morning. stokes was arrested after visiting the nightclub in bristol, the city where hours earlier england had played a one—day international. he was held on suspicion of causing actual bodily harm and released under investigation. today stokes we re under investigation. today stokes were said to be fragile and devastated following his arrest and has apologised to the england and wales cricket board. clearly there needs to be a punishment. we need to know the full facts of what went on that night. he shouldn't have been in that position. i don't think being out at 2:30am on a monday morning is the right thing to be seen doing during the series. he has got to be the one who changes his lifestyle away from the cricket field. we want the ben stokes cricketer we have seen on the field over the last few years, we don't

wa nt over the last few years, we don't want that to change but we need him to change off the field. in december 2011 stokes was cautioned after obstructing a police officer during a night out in newcastle. two years later he was sent home from the lions tour in australia for repeated late night drinking, and in march 2014 he broke his hand after punching a locker. 0n the field stokes is regarded as england's best all—rounder, the player australia would fear most ahead of ashes series. but this morning members of the ecb board discussed disciplinary action and reviewed the video footage from the sun. with his immediate future in the hands of cricket authorities and the police, his ashes dream seems long way off. the prime minister, theresa may, has responded to labour leaderjeremy corbyn‘s claim that capitalism is facing a crisis of legitimacy by setting out the benefits of a free market economy. in a speech marking 20 years since the bank of england was given the right to set interest rates, the prime minister said capitalism's faults had to be addressed.

but she said simply abandoning the system would be a backward step. 0ur political correspondent chris mason was listening. it is nicknamed the old lady of threadneedle street, the bank of england foundered over 300 years ago. this is where 40 years ago theresa may started her career. she returned here this morning with a big picture message about her instincts on managing the economy. free—market economy is the greatest agent of collective human progress ever created. it was the new combination which led societies out of darkness and stagnation and into the light of the modern age. what a contrast with yesterday, after the singing at the labour party conference a re after the singing at the labour party conference are pitched to run

the economy radically differently. the capitalist system faces a crisis of legitimacy stemming from the crash. now is the time that government took a more active role in restructuring our economy. now is the time that we developed a new model of economic management to replace the failed dogma of neoliberalism. lit and pick what the party leaders are getting at, the question is how much should the government be involved in running our economy, should ministers control the rent we pay weston or the company that provides our water? the gap between labour and the conservatives on these big questions has not been this wide in a generation. people used to grumble that politicians all sounded the same, you don't eat that much now. this is the city of london, the beating heart of the economy or illustrative of its worst excesses depending on your view. the prime minister claims hers is a balanced

approach, encouraging businesses to flourish, recognising some feel left behind. but the very fact she is making this argument now shows labour's ability to make the political weather and her need to respond. my argument has always been that if you want to preserve and improve a system which has delivered unparalleled benefits you have to ta ke unparalleled benefits you have to take seriously its faults and do all you can to address them. not to do so would put everything we have achieved together as a country at risk. it would lead to a wider loss of faith in free markets and risk a return to the failed ideologies of the past. and expect theresa may to make this same case at the conservative conference starting this weekend. 0ur economics correspondent andy verity is in the city of london. befriending the free market is a lot

more tricky in the age of us daugherty? also in the age of what the prime minister described as growing protectionism. behind me is the fishmonger ‘s hall where they we re the fishmonger ‘s hall where they were celebrating 20 years of bankers independence, we have got used to the world were central banks, goods and people flow freely across borders, that is globalisation. the debate here this morning was not so much about free markets versus no free markets but about protectionism. i asked the prime minister in particular about the protectionism coming from the united states. the decision to impose punitive tariffs on bombarding which has an impact on british jobs, punitive tariffs on bombarding which has an impact on britishjobs, does that mean globalisation and free markets were imperilled and what if anything did she do about it? she a nswered anything did she do about it? she answered me and she said there were growing pockets of protectionism out there and it was of great concern. we also heard from gordon brown earlier on, former prime minister who expressed similar worries that

the mechanisms of globalisation is that enable free trade to happen may be breaking down and that the bank of england and other institutions which support that are exposed, their credibility is on the line. thank you, andy verity in the city. our top story this lunchtime: ryanair has been threatened with legal action for "persistently misleading" passengers about their rights. and coming up: he called himself a pioneer of sexual liberation but other accused him ofa sexual liberation but other accused him of a little in women. playboy founder hugh hefner has died aged 91. coming up in sport in the next 15 minutes on bbc news: tiger woods contemplates the end of his professional career. he says he may never play competitively again. the un says a planned visit to rakhine state in myanmar, where there's been a mass exodus of rohingya muslims due to claims of military atrocities, has been cancelled by the government.

the un wants to assess exactly why close to half a million people have fled to neighbouring bangladesh injust one month. 0ur south asia correspondent sanjoy majumder is there, on the border with myanmar. he reports on the conditions refugees are now facing. the bangladesh army is in charge of the aid operation and they are trying their best to maintain a sense of order. but the conditions are incredibly challenging. it has been raining heavily throughout the night and this morning, you can see the conditions for yourself. slush and mud everywhere. thankfully some of the aid agencies have provided some umbrellas for them to get a bit of shelter. 0verhear what is happening basically is these new arrivals are being registered and there is an aid truck at the far end from where they are able to receive some relief supplies. the whole point is for the army to take control of what had

been until now and very chaotic operation. the concern for the international aid agencies is there has not been enough attention paid by the international community. the american ambassador to bangladesh has been here this morning to get a sense for herself of the increasing crisis. the hope from the aid agencies is that with more international attention coming here, perhaps more aid will start flowing through because the fact of the matter is that only a third of the $77 million pledged initially has come in. and not much is flowing in. and the situation here as well as a cross myanmar‘s rakhine state is desperate. a serious case review, has found that the murder of a teenage girl by a fellow resident at a care home, was preventable. melissa mathieson who was 18, was strangled three years ago, by 19—year—old jason conroy. alexandra house in bristol specialised in caring for people with asperger‘s syndrome.

0ur social affairs correspondent michael buchanan has the story — a warning his report contains details some viewers may find upsetting. she was a lovely girl. she was bubbly, bouncy. she was the type of girl that would have anybody. always smiling. i miss her. we all miss her. melissa mathieson could be challenging, she had asperger‘s and adhd but her family challenging, she had asperger‘s and adhd but herfamily did not want moved 100 miles away from her home in berkshire to a care home in bristol. they argued she was vulnerable and they would not be able to support her. in october 2014 jason conroy, a fellow resident at the care home, strangled melissa. he decided to kill her in order to have sex with her. they were both let down, it is shocking. the amount of m ista kes down, it is shocking. the amount of mistakes that were made. they all add up to a shocking event. and my

daughter has taken the brunt of it all. it's heartbreaking. melissa was killed at this care home in bristol, alexandra house specialises in looking after people with asperger‘s but today's serious case review finds they failed to take seriously jason conroy's previous history of abnormal sexual fantasies and were too positive in their assessment of his behaviour. in a statement alexandra house said our deepest sympathies have been with melissa's family over the past three years. since the review was launched we have worked tirelessly to make the necessary changes so that nothing like this can ever happen again. melissa's death could have been prevented if practitioners, staff, organisations had adhered to the processes which were in place. that didn't always happen. and there were a number of missed opportunities for a number of missed opportunities for

a number of practitioners and the number of organisations. james madison has lost his daughter and wife in recent years. today's report lays bare what he has always believed. that melissa at least should still be alive. she wanted her 15 minutes of fame. she got it the wrong way. she got it the wrong way because nobody really cared. and i miss melissa. i miss her hugs. i miss everything. well as you heard earlier in the programme, negotiations over brexit continue in brussels. during the coming months bbc news will be looking in depth at key aspects of those talks, starting today with travel and trade. there may be new opportunities, but there are also many unanswered questions. as our correspondent katy austin reports from one of the country's largest ports, hull. the port of hull is a gateway to europe, with daily ferries to rotterdam and, like this one, to zeebrugge. between them these routes can handle 800 lorries and containers every day.

no routine customs inspections means no time lost at either end. that is critical for logistics businesses like this hessle—based firm which doesn't want any extra customs checks after brexit. our customers goods need to be delivered on time, in full. so if there is any delay then it's going to affect us both on our imports and exports. there would be additional costs to us, and we would have to pass those onto our customers. this company is already preparing for bureaucracy however, and it says it can cope. others think technology at ports and on ferries can keep things moving. whether it number plate recognition systems, whether they have some sort of fingerprinting system for the driver so they can do, before the ferry actually docks, everything, all the checks have been done. the organisation which represents shipping companies agrees with the uk government's proposal for a transition period towards a new, streamlined customs arrangement.

but says ports and their customers need enough time to prepare. it is possible that there may be technological solutions and we would like to see the government invest more in things like access to ports, widening roads and improving rail links. but frankly we cannot begin to talk about how long the transitional arrangement would be until we know what we're transition towards. the government now hopes to convince the eu to allow the kind of frictionless trade these businesses need to keep costs down and goods moving after brexit. katy austin, bbc news. the founder of playboy magazine, hugh hefner, has died. he was 91. at its peak it sold 7 million copies a month, and hugh hefner was regarded in the 1960s, as a pioneer of sexual liberation. but his permissive lifestyle had its critics on the left and right. many accused him of reducing women to sexual objects.

0ur los angeles correspondentjames cook looks back at his life. mr hefner, i suppose you're the world's most famous hedonist. certainly in a very public way. are you a happy man? oh, yes. hugh hefner was the teenage boy who never grew up. a pioneer of 60s sexual liberation. bunny girls, nightclubs, a corporatejet called big bunny, all made possible by the magazine he started at his kitchen table. with marilyn monroe as its first nude centrefold, playboy was an instant hit. in its heyday it sold 7 million copies a month. what i fought for was personal, individual freedom. it is the unpopular views and values, these are the things which need protecting. and i have been vigorous in fighting for that from the very beginning. i think that i take the greatest pride in, it's been almost 50 years now, and i take the greatest pride in the impact that i think i personally and playboy has had on changing socio—sexual values of our time.

he was attacked by both conservatives and feminists who accused him of reducing women to sexual toys. he claimed to have been a feminist before there was even such a thing as feminism. which is, i mean, hilarious in some ways but he really did set about trying to co—opt feminism into a movement that suited him and suited men in general. when sales dwindled hugh hefner retired to his mansion where the partying continued. at the age of 86, he married his third wife, crystal harris, a playboy playmate 60 years hisjunior. but he was not, he insisted, a dirty old man. i have dealt over the years with racism, with sexism. now it's ageism. i think that age disparity is something, more dramatic age disparity is something which is new because, you know a few years ago we were just living to be 50, 60 years old.

we have to accommodate and rethink some of our prejudices and perceptions. he died at the playboy mansion in la, surrounded by friends, the self—styled godfather of the sexual revolution. hugh hefner who has died aged 91. time for a look at the weather. here's phil avery. the day did not start in sparkling fashion to say the least across the eastern part of the british isles, wet and windy. the weather front was not your fault but it looked rather a can do that. the weather watchers as ever out there braving all the conditions. it was not doom and gloom everywhere, come further towards the west and the day has been sparkling. there you see the difference, the satellite picture tells the tale.