tonight at ten: ryanair comes under intense pressure it's accused by the aviation regulator of ‘persistently misleading passengers‘. as thousands of flights are cancelled and hundreds of thousands of passengers are affected the civil aviation authority orders ryanair to correct its compensation policy. consumers shouldn't have to choose between low—cost fares and legal rights. and that at the moment seems to be what ryanair are saying: you can either have cheaper fares or you can have your legal entitlement. and that's not acceptable. 3a routes will be suspended between november and march — on top of cancellations already taking place. we were due to fly out of edinburgh. 16 of us. 13 of us had to hire a minibus... 13 of us had to hire a minibus... we'll have the latest on ryanair‘s difficulties and the problems faced by so many of its passengers.

also tonight: after the latest round of brexit talks both sides say progress has been made but the eu warns it could be months before trade talks begin. after images are published of a fight in bristol the cricketer ben stokes is told he will not play for england until further notice. the un says it's the world's fastest—growing refugee emergency the rohingya muslims fleeing to bangladesh from the violence in myanmar. and after the death of playboy's hugh heffner a debate over his claim to have pioneered sexual liberation. and coming up in sportsday on bbc news, we'll tell you if saint helen's can stop carter for tigers for reaching the first grand final in rugby league super league. good evening.

ryanair is facing increasing criticism over its plans to cancel thousands of flights and it's been accused by the civil aviation authority of ‘persistently misleading passengers' about the kind of compensation they can claim. the caa has now given ryanair until 5pm tomorrow afternoon to correct its compensation policy to comply with consumer protection law. this includes re—routing passengers and reimbursing out—of—pocket expenses. rya nair says it will comply fully with the request. the caa could take legal action if it's not happy with ryanair‘s response as our correspondent richard westcott reports. it's europe's biggest and busiest airline... but ryanair‘s been made to look a bit small, accused of persistently misleading nearly three—quarters of a million

customers, the uk regulator threatened them with legal action. we wa nt threatened them with legal action. we want to make it clear to all passengers what the passenger is entitled to in terms of re—routing, expenses and compensation, where applicable. we don't think it is a big task. the law is clear, it is just about rya nair's big task. the law is clear, it is just about ryanair‘s willingness to do that. the regulator says airlines are meant to rebook passengers on rival carriers if they cannot replace the cancelled flight. but listen to michael o'leary last week. we will not be paying for flights on other airlines. it is not part of oui’ other airlines. it is not part of our entitlements and with us being the lowest cost in europe we cannot afford to pay the higher fares of others. lots of confused customers have been in contact with the bbc. like matthew: ryanair in contact with the bbc. like matthew: rya nair replied: in contact with the bbc. like matthew: ryanair replied: no, i'm not. duncan says: they refused to

book me on another flight, other than the rya nair book me on another flight, other than the ryanair one on wednesday, three days later. kevin says: nowhere did they say they could book us on nowhere did they say they could book us on to the flights with another airline. the c aa wrote to ryanair, setting out a series of deadlines. by setting out a series of deadlines. by 5pm they must put more information on the website about how people can re—route flights and claim back ex—pences. they have been told to e—mail passengers about their rights by the middle of next week. it is rare for you to go public, you must be angry? we are furious, we don't understand why this drags on for weeks and why the customers still cannot be clear about what their entitlements are, when rain ryanair cancel their entitlements are, when rain rya nair cancel hundreds of their entitlements are, when rain ryanair cancel hundreds of thousands of journeys. if the ryanair cancel hundreds of thousands ofjourneys. if the c ryanair cancel hundreds of thousands of journeys. if the c aa ryanair cancel hundreds of thousands ofjourneys. if the c aa takes ryanair cancel hundreds of thousands of journeys. if the c aa takes first action it could land ryanair with a

multi—million pound fine. but ryanair say it multi—million pound fine. but rya nair say it is multi—million pound fine. but ryanair say it is will admission the staff with the regulations. yesterday, ryanair stopped staff with the regulations. yesterday, rya nair stopped 3a staff with the regulations. yesterday, ryanair stopped 3a winter routes, including five in scotland. the first minister stepped in. i have serious conditions about the decisions taken by ryanair, causing disruption to many passengers travelling to and from scotland to london and indeed other destinations across europe. passengers were concerned too. 13 had to hire a minibus to go to newcastle, the other three to drive to liverpool and get a flight to barks leona. it'sjust, yeah, ryanair. we barks leona. it'sjust, yeah, rya nair. we should barks leona. it'sjust, yeah, ryanair. we should have learned our lesson and not booked with them. there is a global shortage of pilots. rivals are recruiting. ryanairdidn't pilots. rivals are recruiting. ryanair didn't have pilots. rivals are recruiting. rya nair didn't have the pilots. rivals are recruiting. ryanair didn't have the crews to cover the holidays. after cancelling 20,000 flights out of the blue, it is promising no more problems ahead.

richard westcott, bbc news, sta nsted. richard westcott, bbc news, sta nsted. after a fourth round of brexit negotiations there's still no prospect of a start to talks about britain's future trade relationship with the european union. the government had been hoping that those trade talks would get the go—ahead in a few weeks but the eu's chief negotiator michael barnier said it could still be months away. nonetheless, the brexit minister david davis insisted that ‘decisive steps forward' had been made in the latest round of talks. our political correspondent ben wright reports from brussels. the british minister‘s car is the same, a jag, of course, but the tone of these brexit talks has changed. a month ago it was fractious, frosty. the divides were wide. today, reporting back on the week‘s negotiations, david davis and his counterpart were conciliatory and for the first time mr davis spoke first. i believe, thanks to the constructive and determined manner in which both sides have conducted these

negotiations, we are making decisive steps forward. david and i, as well as our teams, worked well together. mr barnier said the two sides managed to find clarity on some points and it does seem the prime minister‘s speech in florence last week has helped unblock the talks. in particular, her candour about the cash the uk is willing to pay the eu. the uk will honour commitments we have made during the period of our membership. the uk has yet to spell out exactly what it thinks its commitments are, and the financial settlement is one of the key three issues on the table and it remains very contentious. the current eu budget period runs until the end of 2020, two years after we‘ve left. the uk has said that other eu countries should not lose out, but mr barnier said the uk‘s spending promises stretch further into the future. translation: if you're only talking about two years, that's not the end, is it? the commitments entered into by the uk, while they were a member

of the union up to the time of their withdrawal, all those commitments will have to be honoured. protecting citizens‘ rights after brexit remains another disagreement. the two sides seem closer, but the question of how eu citizens in the uk can pursue disputes is unresolved. a major question remains open between us. it relates to the enforcement of citizens‘ rights after we leave the european union. the uk has been clear that there is a third country outside of the european union, and it would be not right for the role to be performed by the european court ofjustice. to be performed by the european court ofjustice. but the eu is adamant it should. that the role of the court of the european justice was a stumbling block. the future of the border between the northern ireland and the republic of ireland is the third issue being discussed. david davis said both sides were trying to find solutions but it is

not clear what they are. what is not being negotiated a is the future trade and security relationship between the uk and the eu, as the talks can only move on when the eu decide that progress has been made to the frustration of david davis and his team. michel barnier, can you define clearly for us, please, the phrase "sufficient progress"? it is very vague? it will take weeks or months before we can say, that there has been is sufficient progress on the principles of this orderly withdrawal. so it may be months before we know what sufficient progress means. tonight, the eu leaders have having an informal dinner to map their future. a future with one less chair at the table. tomorrow, theresa may will have the chance to discuss brexit with angela merkel. and the eu leaders will decide whether or not the brexit talks can move on.

one uk official told me he felt that the negotiations got on well this week, knuckling down to business and the compromises coming into focus and the tone warmer. but the eu underscored a red line, michel barnier saying there could be no link between sorting out the terms of the developes, including the money and future discussions about the relationship between the eu and the relationship between the eu and the uk, and that, he said, could still be months away. thank you, ben wright. thank you, ben wright. as we‘ve heard both sides have said that progress has been made in recent weeks especially on the future of the border between northern ireland and the republic of ireland. after brexit that will become the only land border between britain and the european union. and there are fears of a return to the tensions around the border that existed before the good friday agreement. technology is being offered as a possible answer so our correspondent rory cellan—jones has examined the options which include some technology being used in norway. it‘s 1,000 miles long and separates

norway from sweden and the eu, and there are dozens of places to cross this border. from a motorway where you can choose to stop for a customs check, to country roads much like those crisscrossing the uk‘s border with ireland, with, at least on the surface, the same lack of controls. well, that‘s what i call a frictionless border, absolutely no checks whatsoever. 20 miles back in norway, tommy olsson sets off with export goods bound for sweden. he knows he won‘t have a smooth crossing. it takes a lot of time that sometimes, we don‘t have. ahead at the border, norwegian customs has been investing in technology to make things smoother. a giant scanner x—rays lorries picked out for special attention. here are some of the goods they‘ve confiscated. with alcohol duty sky—high in norway, there‘s a constant battle against smugglers. we can see all the cars

crossing the borders. cameras on border roads big and small are connected to a number plate recognition system. in the future they plan to connect this to the customs computers so that most lorries can be waved through. the ambition is that a large proportion of the lorries passing here, where everything is ok, should pass without human contact really. for now, drivers like tommy still have to queue up and hand over plenty of paper, although he only needs to visit swedish customs. now, tommy is exporting from norway and importing into sweden, and at many borders that would mean visits to two separate customs operations. but because the norwegians and the swedes work closely together and have integrated their computer systems, he just has to go to one — the swedish customs post. back at norwegian customs, a queue of drivers arriving from sweden is building up

and there‘s some impatience. it‘s not fast enough. it‘s very slowly, so they could work harder, and treat the customers better. sometimes it's very bad to come here because there's a lot of traffic. this may feel like a busy border but ten times as many lorries cross the channel at dover, so what‘s the brexit advice to uk ministers? with a hard border, they have a big issue, because then you have to establish new facilities and you have to recruit a lot of people to deal with it. so, what would your advice be? make a deal. tommy‘s progress has been quite speedy, but norway has a closer relationship with the eu than britain is planning. keeping the border traffic flowing may mean a big investment in technology and people. rory cellan—jones, bbc news, norway. the england cricketer ben stokes

widely regarded as the most promising player of his generation has been told he won‘t be considered for international selection until further notice. it follows his arrest after an incident in bristol earlier this week. the england and wales cricket board took the decision after studying images which seem to show him fighting outside a nightclub. stokes is the england vice—captain and was seen as essential to england‘s chances of retaining the ashes this winter as our sports editor dan roan reports. they‘re the shocking scenes that have cast a shadow over english cricket — a video allegedly showing england vice captain ben stokes, circled here in a green t—shirt, involved in a street fight. the footage, published by the sun newspaper, claims to show the cricketer brawling with two men outside a nightclub in bristol in the early hours of monday morning. despite appeals for calm from others present, stokes appears to grapple with a man on the floor before throwing a flurry of punches. a 27—year—old was later taken

to hospital with facial injuries. stokes, who was arrested after visiting the mbargo nightclub in a city where hours earlier england had played a one day international, was held on suspicion of causing actual bodily harm and released under investigation. team—mate alex hales, who was with him, is helping police with their inquiries. only yesterday, ben stokes was included in england‘s ashes squad that will leave for australia in november. but the ecb, having reviewed the footage this afternoon, said that neither he nor hales would be considered for selection pending their own internal review and the police investigation. england‘s ashes preparations thrown into disarray. it‘s not the first time that stokes has faced scrutiny off the field. in 2011, he was cautioned after obstructing a police officer during a night out in newcastle. two years later, he was sent home from the lions tour in australia for repeated late—night drinking. in 2014, he broke his hand after punching a dressing room

locker that ruled him out of the t20 world cup. and last year, stokes was banned from driving after being caught speeding four times. he‘s not streetwise off the pitch. that‘s something only he can get right. he has been told by many to improve his lifestyle, to not do this, not do that. but ultimately, he has to look himself in the mirror and change. earlier, stokes, who fractured a finger in this latest incident, was said to be fragile and devastated. arguably the world‘s best all—rounder, the 26—year—old‘s global appeal was confirmed earlier this year when he became the most expensive foreign player in the hugely popular indian premier league. stokes has not been charged, but if he is and is then convicted, his future could be in question. the usual outcome is very fact—specific. the worst—case scenario is five years in prison and a fine. that‘s potentially what he could be looking at in the worst—case scenario, but it will depend on the facts. stokes was the man the aussies feared most this winter, but after a night that appears

to have spiralled out of control, his fate now lies in the hands of the police and the cricket authorities. the all—rounder‘s ashes dream seems a long way off. dan roan, bbc news, at lord‘s. the united nations has been accused of a series of failures in the lead—up to the current crisis in myanmar. the un secretary—general acknowledged today that the crisis has produced the world‘s fastest—developing refugee emergency. more than half a million rohingyas have now fled to bangladesh. around 90 per cent of the population of myanmar is buddhist, but one million rohingya muslims who have been denied citizenship live in rakhine state. the latest violence broke out in august when rohingya militants launched attacks on burmese security forces. our correspondentjonah fisher has seen internal un documents outlining concerns about the handling of the rohingya conflict and has this special report. in the months since rohingya muslims

first began fleeing into bangladesh, the united nations has been at the forefront of the response. delivering aid and making robust statements, condemning the burmese authorities. the situation remains, or seems a textbook example of ethnic cleansing. but could and should the un have done more before the killing and burning started? really disturbing to think that some of this could have been prevented. caroline van denabila is a lawyer and aid worker and between 2013 and 2015, she ran the office of the top united nations official in myanmar. this is her, renata desalian, a canaadian. it was a stressful time, miss van denabila said her boss was so afraid of upsetting the burmese government, that any suggestion that they stand up for the rohingya‘s human rights, was off limits, even in internal meetings.

well, you could do it but it had consequences and it had negative consequences, it had consequences that you were maybe no long invited to meetings, or it had consequences that your travel authorisations were not cleared. but an atmosphere was created that talking about these issues was simply not on. miss van denabila said she repeatedly warned her boss about the possibility of rehingea ethnic cleansing but she was labelled an alarmist and a trouble maker and frozen out of herjob. the un acted in the way it did in very terms, because it preferred to keep its good relations with the government over protecting the rohingyas. her comments have been confirmed, off the record, by other senior un staff. thomas kinatan is more used to speaking out, this is him when he was for six years, the un‘s special rapporteur, for human rights in myanmar.

both muslim and buddhist... he told me via skype from argentina, that miss desalian tried to stop him covering rohingya issues when he visited and asked him not to go to northern rakhine state. that‘s why. “ so --soi -- so i asked why. there was no more answer in this respect. it was just a stance to not to bring troubles with the authorities, basically. the un is aware that it does have a problem. this report commissioned by the un, two years ago, and leaked to the bbc, says the un focus too heavily on the oversimplified hope that development, investment itself will reduce tensions. a memo prepared earlier this year for the new secretary general, called the un in myanmar, glaringly dysfunctional. could the united nations have stopped this burmese army offensive? the answer is certainly almost "no".

but things just might have been different if there had been a coherent strategy over the last few years, demanding that the rohingyas basic rights be respected and making aid to other communities conditional on the rohingyas being treated better. after those damaging internal reports, the un announced injune that miss desalian would leave herjob. but myanmar seems to quite like her and has blocked her replacement, so she‘s still here. translation: she is fair and she is not biassed, so whoever is biassed towards the rohingya won‘t like her. miss desalian declined to be interviewed for this piece but in a statement her office said: we strongly disagree with the accusations that the resident co—ordinator prevented internal discussions and stressed that she had the backing of the un secretary general. in the last month, half a million rohingya have fled myanmar into

bangladesh. their tales of atrocities and abuse, a reminder of the warnings that went unheard. it‘s hard to say which action would have been able to prevent this but what i know for sure is that the way it was done, was never going to be never going to prevent it. why not? the way it was done, simply was ignoring the issue. jonah fischer, bbc news, yanggon. a serious case review has concluded that the murder of a teenager by another resident at a care home in bristol was preventable. melissa mathieson, who was 18, was strangled by 19—year—old jason conroy in 2014. a report by the bristol safeguarding board found that conroy had previously tried to kill four women, including his mother, and posed "a high risk of future harmful behaviour". our social affairs correspondent michael buchanan has the story. she was a lovely girl.

she was bubbly, bouncy. she was the type of girl that would hug anybody. always smiling. i miss her. we all miss her. melissa mathieson could be challenging. she had asperger‘s and adhd. but herfamily wanted her to remain at home and objected to social services moving her to a care home in bristol. she was vulnerable, they argued. in october 2014, their daughter, their sister, was killed by a fellow resident at the care home. a sexually motivated murder. it‘s shocking. the amount of mistakes that were made. they all add up to a shocking event. and my daughter‘s taken the brunt of it all. they were both let down. this is melissa‘s killer, jason conroy.

he, too, had asperger‘s, which contributed to his violent behaviour. when he wasjust 11 he‘d been identified as having a fixation with killing a woman in order to have sex with her. but the bristol care home where both he and melissa were living failed to properly assess conroy‘s risk. when he moved to alexandra house in 2014, they were told he had attempted to kill four separate women, including his own mother. a report they were given said, he should be highly supervised at all times with particular attention being paid to the recognised victim profile of young, petite women, who he feels he can easily overpower. however, the home didn‘t provide the constant supervision his dangerous fantasies demanded. melissa‘s death could have been prevented if practitioners, staff, organisations, had adhered to the processes that were in place. the care home today apologised

to melissa‘s family, saying it had failed in their duty to protect her. her father simply hopes the mistakes identified in this report prevent otherfamilies from suffering as he has. i miss melissa. i miss herjust running around. i miss her hugs. i miss everything. that was james mathieson, the father of melissa mathieson, ending that report by michael buchanan. a brief look at some of the day‘s other other news stories. police in the midlands say they received a report of a man pointing a gun at another motorist on the m5 about an hour before a driver was shot dead by officers by police just off the motorway near bristol. west mercia police said officers received the call at 8:30am on wednesday morning. they‘ve informed the police watchdog which is investigating the shooting. a muslim preacher who told children that martyrdom was better than school has been jailed for supporting the so—called islamic state.

kamran hussain, who‘s 40, preached at a mosque in stoke on trent. he was sentenced to six and a half years at the old bailey. another two far—right groups held to be aliases for the neo—nazi group national action have been banned by the government. scottish dawn and ns131 have been outlawed under anti—terrorism laws. five of 11 men arrested by counter—terrorism officers for being members of national action have tonight been released after questioning. this new football season will see the introduction of technology to assist referees in making decisions. video assistant referees — or vars — will operate in this season‘s fa cup, and could be used at the next world cup. our sports correspondent, natalie pirks, has been given exclusive access to trials of the technology at major soccer league games in america, and reports from new york. it was one of the most memorable tackles in a world cup match. commentator: it's a karate kick

into xavi alonso‘s chest. everyone watching the 2010 final could see nigel de jong deserved a red card. everyone except the one man without video replay. seven years on in manhattan, howard webb‘s more thanjust moved on. he‘s leading a project that could change football forever. this is the biggest change for referees, for sure. i hope it‘s going to be the end of sleepless nights. it‘s not robotic refereeing, it‘s about enhancing the referee. giving the referee another tool to avoid making big mistakes, mistakes that can impact and define your career for ever. so how does it work? video reviews are used in only four instances during a match. goals, penalty kicks, straight red cards, and mistaken identity. in each instance, the build—up play is also examined. so far, it‘s thought a video review is made once in every three mls matches, adding an average of one minute and 16 seconds

to the length of the game. ahead of red bulls versus dc united, we‘ve been given exclusive access to the video assistant referee‘s truck. from here, they will review the match using the 11 broadcast cameras available to them. fans saw plenty of action. including a spot kick for what appeared to be a clear push. so that‘s it, 3—3 the final score. six goals in that game, but no need for a video review. the var was checking out all of those incidents, but ultimately the referee got the big calls spot—on. actually it was really tight, maybe outside the penalty area. back in the truck, it wasn‘t as clear cut. officials say video refs will provide maximum benefit with men and interference, but fans are still divided. —— with minimum interference. technology is involved in our lives in everything,

so why not in the game, bring a fair game and then let the referees decide on a call. i don't think it's working, it's slowing the game down. ijust like it — hey — fast pace, keep the game moving, and i like the controversy too. but it‘s precisely the controversy that fifa want to see an end of in russia. world cup injustice and the uproar that follows may well have had its day. well, certainly his arm was up. natalie pirks, bbc news, new york. hugh hefner, the founder of playboy magazine, has died at his home in los angeles at the age of 91. he launched the playboy brand in 1953 and went on to describe himself as a pioneer of sexual liberation. to some of his critics, he was just a peddler of pornography, a man who treated women as sex objects. our los angeles correspondent james cook looks back at his eventful life. hugh hefner was the boy who never grew up. he lived a life of teenage dreams, which he called sexual liberation. for the son of puritanical christians, this was some rebellion. i know that i‘m living out,

despite some objection from some other quarters, a great many people‘s fantasies, and they are adolescent fantasies. the louche libertine lifestyle sprang from the pages of a magazine which he started at his kitchen table. it became a lucrative global brand. his first nude centrefold, marilyn monroe, didn‘t get a penny from playboy, but plenty of women were more than happy to use the publication for their own ends. carol needham was playmate of the month in february 1979. hef was a private man. he wasn‘t flamboyant, although the image would seem that wayjust because of the way the parties have been portrayed. all the playmates loved him. he treated us all well. there was no pressure to do anything we didn‘t want to do. others tell a different story, but pushing boundaries was not always easy. hugh hefner battled against censorship, for free speech he said.