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tv   Reinventing the 9-5  BBC News  April 7, 2018 12:30am-1:00am BST

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dollars of tariffs on chinese goods. the dow closed down 575 points. brazil's former president lula has defied a court order to hand himself in and start a prison sentence for corruption. the country's top court has rejected his request to remain free while he appeals against the conviction. doctors in britain treating the poisoned former russian spy, sergei skripal, say he is improving rapidly and is no longer in a critical condition. facebook says it's tightening up its procedures for people wanting to place issue—based advertisements. more comprehensive id will now be required as well as a physical mailing address. now on bbc news, reinventing the 9—to—5. from self driving buses to
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relaxation pods and hologram meetings, the future of your working day might be closer than you think. starting in singapore and stopping off across the globe for ending in california, we have asked our correspondence to step into the future and see how every part of the 9-to-5 future and see how every part of the 9—to—5 will be transformed. from the daily commute... look, no driver! to the future of meetings. it looks silly nodding at midair, but that is how holograms work. and even your lunch break. i can listen to my favourite song and enjoy my lunch. this is the future of work, and reinventing the 9—to—5. people have long dreamt of taking a
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jet pack or a flying car to work. and that reality is closer than most of you think. the challenge means that moving people from presentation hubs to their final destination. from urban planners it involves congestion, runtimes and population density. and this is a driverless bus. the latest step that some cities are taking to get you where you need to go. look, no driver! the human nature is that if the last mile is not convenient or co mforta ble, mile is not convenient or comfortable, then you don't adapt the technology. i think commuting should eat less taxing, less time—consuming, more fun. should eat less taxing, less time-consuming, more fun. from dubai to air bus, global players are investing in unmanned passenger drones and could take taxis from the
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highway to the skies. —— uber. dubai has even promised that the service will begin flying this year, but now battery—powered electricity vehicles are moving people in new ways. and for many commuters, this is the last mile solution. when the office is there and the train only takes them here. so how does it work? the electric scooters are battery—operated, you can actually use on apple to activate it, by a qr code and it is ready to go. you see huge popular demand in all the places we have launched, especially places we have launched, especially places where they need connection from the mrt station to their office oi’ from the mrt station to their office or school. and with everything you have told me, i'm really excited to try one of your electric scooters. tell me how to use it. select the drop—off point, it will assign you a scooter, you drop—off point, it will assign you a scooter, you scan drop—off point, it will assign you a scooter, you scan the qr code and
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you hear a beeping sound, just press it on. yes. jet packs and hover boards were once only use by the likes of james bond and marty mcfly, but the number of companies are turning science—fiction into science fact. this former us air force pilot says learning to fly this i—man —— unmanned aircraft is easier than learning to fly a bicycle. -- ride a b i cycle. learning to fly a bicycle. -- ride a bicycle. we are close to exploring the dream and science behind true human fly. not for commuting just yet but for occupations like police fire and rescue could be using them soon. i don't have a jet pack is yet but one thing is the sure, the way we get to work is constantly changing and it will be vastly different in the future. my list is
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here! i've got to get to the office, i don't want to be late. —— list. you go to work every day and worry that a machine is about to steal yourjob? i think the impact to people is psychological, they will feel threatened. robots and artificial intelligence are not new, but their combined power and potential is revolutionising the workplace. if there are types of routine jobs, that will be total replacement. assembly—line, inspection, customer service, telemarking, it will be a total replacement. unseen software robots using artificial intelligence are having a big impact on office workers. they learn from human
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behaviour and take on simple tasks. this robot is al powered, trying to make justice worker bit better. translation: the smartest system reads digitised case files can insta ntly. reads digitised case files can instantly. based on that it searches and categorises problems in the case, all items that demand attention. it makes basicjudgements that need to be confirmed by prosecutors. china believes it can lead the world in al and development. it believes its huge population gives it the edge. i have to admit! population gives it the edge. i have to admit i am not feeling that co mforta ble, to admit i am not feeling that comfortable, that this is how a visit to the dentist could look in the future. no human hands delving m, the future. no human hands delving in, no hot revenue chief, instead this, a robot doing all the hard work, including of course... this robot dentist has been for years in the making at a military hospital in
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china. it has operated on him into the first time last september. movement has been a challenge though, as it is with most robots, moving patients flinching in pain area moving patients flinching in pain are a problem. the next big wave of change will be with robots that you can't see, the ones that deal with your bank complaint or insurance claim. ai is an enabler, not an arms race. i think we should think about it as us doing great things that every country, and how can we work together to benefit from it and to solve the challenges of the future.
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it's lunchtime here in mumbai, and i'm heading out the something to eat. even though lots of indians like to work every day, having a hearty meal at lunchtime is still top priority. for more than 100 yea rs, top priority. for more than 100 years, this is how hundreds of thousands of indians have been getting their lunch at work. a network of couriers who deliver home—cooked luncheons from kitchens around the city to offices. it is one of the most efficient logistics systems in the world. the nature of work and food is changing. so what might the future hold? thank you. have you been sitting at work starting but completely unexcited by what is in your lunchbox? you're probably unsure of what to eat, but when you finally order something
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else it takes so much time to get to you. but what if your order could just drop out of the sky? 0ne restau ra nt just drop out of the sky? 0ne restaurant in mumbai is trying to do just that. if you imagine all the delivery boys off the street, it would ease up traffic in a big way, very environmentally friendly, it is cheaper than having a bike, much quicker. save me it was a logical thing to do. inspired by amazon on delivering packages by drone, bombay —based francesco's delivered the third -- —based francesco's delivered the third —— world ‘s best bits are by drone in 2013. drones are more efficient, they can carry larger payloads and live to longer periods of time now. michael is confident he can make drone deliveries a reality as soon as can make drone deliveries a reality as soon as the indian government makes it —— makes it legal to fly them. but he admits that lots of safeguards need to be put in place,
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not least a flight control centre just drones. it's notjust about how to here but entire experience. and rather than having my lunch sitting at my desk, i can be transported to somewhere much more exotic. so here iam in somewhere much more exotic. so here i am in this beautiful setting somewhere in italy. and over in the corner, is in sunshine, which we don't always see in the workplace. ifi don't always see in the workplace. if i really want i could be listening to my favourite song enjoying my lunch. smells like teen spirit plays. what about the type of food we are eating. this company based in southern india is turning silk words into food to humans. —— silkworms. and rather than have a pa rt silkworms. and rather than have a part of what a moly weave your data is, you can have nice looking flour
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made from the same ingredients. this sd made from the same ingredients. this 3d printer produces layers of food from pure race, saving you time. and because it can print a variety of shapes, it can make your food because it can print a variety of shapes, it can make yourfood more interesting. in what could be next, meat made in test tubes? at capital to one day replace emile? —— purees. -- emil. -- to one day replace emile? —— purees. —— emil. —— eight meal. that would be convenient for someone with a job like mine, but not so good for my mental health. that's lunchtime over, time to get back to the grind. another day at the office. let's hope it will be a productive one. maybe to that —— may be some technology can help me. could a study of my brainwaves make you more productive? this company mind play certainly thinks so. i will wear
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this brain monitor through my working day. during exciting meetings, important phone calls, even when i go to get my lunch. we will find out later what the results are. when it comes to productivity, in factories is easy enough to work out how you measure it and boosting it can be as easy as taking away people and adding machines. but how do you make anyone who works in an office, say an economist, more product of? better technology tends to increase the amount that we can produce per person. so if i work with better software, better computers, i am likely to be more yea rs. if computers, i am likely to be more years. if a factory worker is working with a better machine they are likely to be more productive. so that's 11:30 on the are likely to be more productive. so that's11:30 on the 28, i will see you then. here is another trend, we all producing vast amounts of
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communications at any office, phone calls, e—mails, messages of all kinds. what if we could analyse that an learn some lessons about the activity? this company is using artificial intelligence to do just that. you have telephony data, phone call data, e—mail data... that. you have telephony data, phone call data, e-mail data... this company mollusc indications by bank workers, mainly to spot any unlawful or unethical activities. —— monitors. now it was to take this product to that using artificial intelligence to assess whether your communications are in. we go through chats and understand, are you friendly in that discussion, with the clients, or are you friendly with your colleagues and employees. it is able to use content of communications to make inferences about relationships between people, what it means for discussions between those people. it all feels a bit big brother. in our personal
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lives we're giving this data away for free to facebook for example. when it comes to work, everyone is to a cce pt when it comes to work, everyone is to accept —— upset that the company is going to use that data to make people more productive and happy in the workplace. maybe all this productivity is going to stress us out. this pod provides a relaxing experience. wearing a virtue our reality headset i am taking out of the city to a peaceful landscape. why would an employer pay big money for this? you see these days a lot of people getting stressed out, they get burnt out, they don't show up to work, and that is really costly. and thatis work, and that is really costly. and that is —— and a relaxation, let's find out what the brain monitor says about me, how productive and im meetings? to the first ten minutes, you are highly engaged, but after
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that you had a slow tapering off of attention. that is because you become less involved in the meeting, or because the meeting has gone to a subject you are less interested in. sorry, what will you saying? what is the wider lesson that this technology can give companies about productivity? if we can train ourselves through understanding our own deficiencies or areas of improvement required, we can make ourselves better at managing attention, stressed and more productive throughout the day. attention, stressed and more productive throughout the daylj think it has been a productive day, but there is one thing i still need to do. yes, yet another meeting. what part of your work day do you dread to be most? there is certainly one thing i least look forward to, andi one thing i least look forward to, and i am sure a lot of you will
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agree with that. meetings are hard. they can be boring, and sometimes go on for too long. but they are necessary , on for too long. but they are necessary, too. they are where some of the most important decisions are taken. now, in an office like ours, meetings are easy to have because we all sat across from each other. but some estimates suggest that 40— 50% of america's workforce could be remote of america's workforce could be re m ote by of america's workforce could be remote by 2020. so what could meetings of the future look like? companies are turning to futuristic solutions like robots. this is a segway like device with an ipad for a face. a person sitting in a remote location can log in, and theirface is visible on the screen. double robotics, a silicon valley —based start—up, says they have sold these to more than 4000 customers. start—up, says they have sold these to more than 4000 customerslj start—up, says they have sold these to more than 4000 customers. i am a
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hologram, come up here with me. but could telepresence be made to feel any memorial? 0k, could telepresence be made to feel any memorial? ok, now ijust look silly nodding out there now, but thatis silly nodding out there now, but that is how hologram technology works. it makes you feel like you are in the same place as somebody who isn't physically there. it requires hardware to be specially set up and is still in its early days. some large companies have begun to use it. our clients are a lot of corporate fortune 500 clients, using it for telepresence. they are using it for conferences, keynote contributions. this is all about technology that allows people to be face—to—face. at companies like these are also on the lookout for innovation to do with processes that could make everything to do with meeting simpler, starting with scheduling it. i get an email which i have seen a thousand times before. dennis mortensen and his team have been working on this. they have developed artificial intelligence
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which works like a personal assistant. to test it out i sent him an email about assistant. to test it out i sent him an emailabouta assistant. to test it out i sent him an email about a possible meeting next week. i have cc'd amy... amy is not a real person, at a programme which will read emails and check his calendar and help to fix the meeting. sure enough, she replies, and it is all set up. of course, the most critical thing about meetings is to ensure that work actually gets done. there is a lot of innovation to make them more efficient. 0f course, it is critical to stay awake, so i've got my coffee. here i go. now, if you are going ticket your dream go. now, if you are going ticket yourdreamjob, go. now, if you are going ticket your dream job, you will of course have to impress in an interview. —— to get your dream job. but what if your interview isn't even a person? i'm about to learn about some not so human resources. this company in salt lake city takes online applications and looks at them for signs that humans might not
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typically pick up on, things like enthusiasm more sincerity. it is like a normaljob interview but instead of talking to a person you are doing your best to impress an algorithm. looking for the same things you or i would look for, if we we re things you or i would look for, if we were sitting across from someone. what they say, what words do they use to respond, how do they say it? my name is gabriella... typically, an interview will be 12 or so questions, some written and some recorded. i am questions, some written and some recorded. iam passionate questions, some written and some recorded. i am passionate about helping people. i'm passionate about the company, i think it would be a great firm to work for. i have to role—play a bit, which some might find difficult. what is it looking for? it is looking for verbal and non—verbal cues. head movement, the way that your eyes react. if more successful people have part—time movement, it is good. a higher view is just movement, it is good. a higher view isjust one of movement, it is good. a higher view is just one of several ai powered recruitment companies who hope that their approach will make it not only
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easierfor companies their approach will make it not only easier for companies to handle large numbers of applicants quickly, but will also remove the subconscious human bias in that process. one company here in san francisco is helping recruiters find people regardless of their gender, race background. in fact, regardless of their gender, race background. infact, it regardless of their gender, race background. in fact, it is helping recruiters find people who might not be looking for a position at all, at least not yet. in the future you will not look for a job. a job will look for you. intelo is a firm which scrapes online services to build up profiles of people in the workforce, a huge, half a profiles of people in the workforce, a huge, halfa billion profiles of people in the workforce, a huge, half a billion strong database of expertise. where it gets really interesting is with its product on boy. by looking at this huge data suite of people, we can see indicators that might suggest somebody is ready to make a change. that could be based on tenure in a role, even sap that company which might be triggering reasons for them to look for a new position. —— events at that company. removing people from at least part of the recruitment process should remove some of the dissemination, at least in theory. but what if the data is
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bad? what in theory. but what if the data is bad ? what if in theory. but what if the data is bad? what if the data is biased? hiring people using algorithms is a trend which has some data experts concerned. angelina is a data scientist at stanford university and showers writing a look about the concerns about big data making big decisions. —— shears. concerns about big data making big decisions. -- shears. the problem is that it decisions. -- shears. the problem is thatitis decisions. -- shears. the problem is that it is historical data. it is data from the real world which has been shaped by existing social structures, which means that the training data itself shows patterns of discrimination. so the data you are using, there is no magic to it. it will show bias as against women, against minorities, against protected groups in general. that is a fair point. if companies never hire a woman in a particular role, people will say, well, you will never see a woman. but that isn't the case. we are not looking at whether a person is a mandarin woman, the algorithms don't care. what robots cannot yet do is replace
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the value of human interaction in recruitment. for now, at least, that is not going away. the chief executive of the charles schwab banks brings out potential employees for a meal, but he rings the restau ra nt for a meal, but he rings the restaurant ahead of time and asks them to personally muck up the order. it lets him see what human qualities people can show when faced with an awkward situation. that can bea with an awkward situation. that can be a neat trick, but as we have in learning, sussing out your collea g u es learning, sussing out your colleagues could be more difficult in the future. who cares about you? where will i be in five years? hello. thoughts on the weekend in just a second, but first of all we should mark the fact that on friday here in london temperatures got to in excess of 17 celsius, the warmest day of the year so far. not far behind in the sunshine stakes we had the south of wales, beautifully captured. it wasn't like that everywhere. northern ireland, for a time, and certainly parts of scotland, it was pretty miserable. the weekend at times will look similar: cloudy,
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damp and mild. there will be some dry weather and also some sunshine. this is how friday shaped up. the reason we have that brightness towards the south—east and the warmth is because the frontal system never made it down to the south—east. it is a first part of saturday. the rain still drifting its way slowly up towards the northern half of scotland's, and then arcing back from the north sea down to this area of cloud and rain in the south—west. —— scotland. that means the weekend will not start on a particularly cold no. the frontal system i have shown you hear, that is pretty much a straight line and thatis is pretty much a straight line and that is in fact going to waive all over, particular to central and eastern parts of the british isles, gregor part of the weekend. to the east, there is some relatively mild airto be had. as i said, a boost temperatures to 13 degrees. a peek at the start of next week. just when you thought it was this atla ntic when you thought it was this atlantic front which would come in and dominate the weather, in fact it will be this low pressure of france which eventually churned cloud and
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rain infrom which eventually churned cloud and rain in from the south—east and east across a good part of england and wales. the best of the dry weather further north. hello. this is bbc news. i'm mariko 0i. our top stories — brazil's former president lula fights his 12—yearjail sentence as his lawyers ask the supreme court to suspend his prison order. us shares slide after president trump threatens new tariffs on china. doctors say sergei skripal, the former russian spy poisoned with a nerve agent, is making a rapid recovery. police in new york charge martial arts fighter conor mcgregor with assault and criminal mischief.
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