this is business live from bbc news with victoria fritz and maryam moshiri. turbulence for british airways after a huge data breach affects hundreds of thousands of customers. live from london, that's our top story on friday 7th september. the airline says it's investigating the breach as a matter of urgency. customer data from 380,000 transactions has been stolen from the website and the mobile app. also in the programme, we'll be getting reaction from asia, as the world waits to see whether he'll reall do it. -- if —— if he will really do it. will president trump ramp up his trade tariffs against china? the deadline has just passed for businesses to respond. and on the markets — europe has opened.

emerging markets are up a third of 1%. investors in two minds as to whether this is the moment, as we wait on news of more trade tariffs, to get in, ora moment to get out of stock markets. we'll be getting the inside track on the big business stories of the past week, including fears from one former bank of england governor over the uk's brexit plans. another day, another data breach at a consumerfacing company. today we're asking, how confident do you feel entering your personal and financial data online? let us know — just use the hashtag bbcbizlive. hello and welcome to business live. welcome to the programme. we start with a huge data breach at british airways, which the airline says it's investigating as a matter of urgency. in a statement, ba said between 21st august and 5th september,

personal and financial details of around 380,000 transactions on the website and on the app "were compromised". the airline added it had notified police after the stolen data, which did not include travel or passport details. it's taken out full page ads in the british newspapers this morning, urging people to contact their bank. this is not the first customer relations problem to affect the airline. in may last year, more than 2,000 ba passengers had their tickets cancelled because the prices were too cheap. here's what ba chief executive alex cruz had to say about the issue just a few moments ago. we gotan we got an indication that something may have gone wrong around the evening of two days ago, the 5th of september and began to work exactly what happened. as soon as we found out that data was compromised, we

began an all—out exercise to try and reach out to each and every customer who may have been compromised. we are absolutely committed to the integrity of the data of our customers. the important thing is as soon as customers. the important thing is as soon as we customers. the important thing is as soon as we doubt that these records may have been compromised, we began the communications process through all channels available and directly to the customers to alert them about this potential problem. we are addressing the needs and the concerns of those customers that made any sort of booking financial transaction on our website from approximately 11 o'clock at night on the 21st of august until approximately ten o'clock on september the 5th. those are the customers that may have been affected, those are the ones we want to spend some time with. that was the ba boss, alex cruz. john detrixhe is a quartz reporter who covers cybersecurity and hejoins us now. a difficult time for british airways. this is very unfortunate, a huge data breach for them. how can this kind of thing happen, how

common is this type thing for big companies? when you talk to cyber security experts, the question isn't are you going to preach or will there be an attack but when will there be an attack but when will there be an attack but when will there be attack? cyber security experts say you have to manage the fallout, how you are holding this vital information, and are you holding information you don't really need? if there is a risk of penetration, of theft, you need, maybe shouldn't have it at all. penetration, of theft, you need, maybe shouldn't have it at alllj maybe shouldn't have it at all.|j could happen to anyone, not necessarily the fault of ba? could happen to anyone, not necessarily the fault of bmw could happen to anyone, not necessarily the fault of ba? it is a pervasive problem. all companies are attacked and these days attacks are highly likely, especially airline industry. something like 60% of login attacks are fraudulent according to one report. why our airlines particularly susceptible to fraud? just underscoring the point of these attacks, the airline miles are sometimes targeted by hackers, they can be sold on the black market

or the grey market. it's a way to monetise hacking attempts. these airline miles and protected the ways airline miles and protected the ways a bank account is. we might not have all the passport controls and two factor verification, which we should have but m —— kearnan myall miles are targeted. would you think about the way ba has handled this? it is still unfolding. 0ne handled this? it is still unfolding. one interesting point, according to what they are saying, this breach began two weeks ago. the average for detecting an attacker something like 15 months. so a lot is unfolding, a lot of yet to be seen and we will find out from the investigation, but they could be ahead on that score. 0k, good to speak to you, thank you, john detrixhe. it is an unfolding story, as the

share price of aig down about 2.5%. trade opened about 30 odd minutes ago. more on that and the markets in a few minutes' time. let's take a look at some of the other stories making the news. it's a big day for us cafe chain starbucks, which is trying to crack the italian coffee market. its milan roastery has taken more than two years to build inside a grand forrmer post office building — and will also offer cocktails, pizza and ice cream. local businesses have emphasised that high—quality coffee is already widely available in the region. uk catalogue retailer argos has launched a "voice shopping" service to let people reserve products in a local store using a google home smart speaker. it is the first retailer in the uk to offer a shopping service via the google assistant platform. both argos‘ shopping business and google home face competition from amazon. us toymaker mattel is tapping the film industry for ideas to keep its products relevant in the modern age.

the barbie and fisher—price owner announced it has hired a hollywood producer as part of a new film division, in a bid to keep up with with rivals. the deadline for the public consultation on us tariffs on $200 billion worth of chinese goods has ended. that means at any point from now, the us government could put into place of up to 25% on these imports from china. karishma vaswani is in our asia business in singapore. karishma, any signs of this happening, and if it does, it would bea happening, and if it does, it would be a major move in the tariff trade war? indeed, so far no signs and i have to say every time i have covered these rounds of tariffs coming in from the united states, we

had the 3a billion and the 16 billion and now we are all waiting for the 200 billion. it takes a bit of time after the public consultations are completed before the trump administration implements them. but as he said, a lot of concern about this. in fact, overnight we have seen that in america, four tech giants issued a last—ditch appeal before this deadline came into effect to the trump administration to protect key products from being included on this list of chinese imports. the four me sent a letter to the us treasury, saying that the tariffs would lead to higher prices for consumers, delay investments and even possibly lead tojob delay investments and even possibly lead to job losses for us workers. lots of concern. we're still waiting to see where most tariffs come into effect. we are indeed. thank you, karishma vaswani. asia stocks put in a mixed

performance on friday. this was after a choppy session on wall street that left the s&p 500 down 0.4%, as investors once again proved unable to shrug off concerns over trade tariffs and emerging markets. european markets have been open for a half hour. pretty flat. we mentioned the parent company of british airways, aig. shares down over 2% at the moment. the weaker oil price sent the ftse 100 slipping to its lowest level since april — dragging down the oil and mining stocks like as royal dutch shell and bhp billiton. let's turn to samira hussein now for what's ahead on wall street. the first friday in a new month means itjobs day in america. it's when they us labor department releases the latest employment figures. now, the expectation is that the us economy will have added about 191,000 jobs for the month of august. that's much higher than the 157,000

jobs that were added injuly. so, what does that mean for the unemployment rate? well, if those numbers hold true, we may see the us unemployment rate drop to 3.8%. but all of this may be a bit optimistic. a report on private sectorjobs, released on thursday, showed that employers hired only 163,000 workers for the month of august, and this report is generally a precursor or a little bit of a hint of what we may see on friday. but, now we just wait and see. simon french is with us. festival, let's talk about crypto currencies. today, later, a meeting in austria to discuss whether or not to

regulate crypto currencies. do you consider them a real currency? no, i don't. i think they are a capital asset. 0ne don't. i think they are a capital asset. one of the issues is they desperately want to be part of the mainstream, be considered by major banking institutions as assets of securities but what comes with that isa securities but what comes with that is a set of regulations from regulators all over the world looking at them and one of the attractions the many people of holding crypto currencies is the anonymity and a fair amount of freedom to move value around the place. consistent with the currency. when they are regulated, the transparency disappears. there is a catch—22 for a lot of crypto providers. we have over 1600 of these crypto currencies. the most common one is bit coin. if you regulate that, surely they move to something else that is regulated. you cannot regulate the entire basket of crypto currencies. that's fair. what regulators are looking at

is something that operates on the margins of financial markets and enters the mainstream and people are not sophisticated investors start taking a lot of people... like when taxi driver say to you, i am going long on bitcoin, that is when regulators get worried. you are right, you can't regulate all of them but is where they enter the mainstream, the regulator takes an interest in the consumer ‘s best interests. simon, you will be back shortly to talk through some paper stories. to stay with us. simon french, thank you. still to come — a look back on the business week with our business editor simonjack, who'll give us the latest update on brexit. you're with business live from bbc news. almost half the people who bought a leasehold house in the past decade had no idea what they were getting into, according to a new study.

some home—buyers faced high fees and charges and many felt they were mis—sold according to the research by national association of estate agents. kate faulkner is the managing director of real estate consultancy firm designs on property. what kinds of problems people facing, the main issue? they were sold houses that were freehold under a leasehold contract and some of those terms and conditions were pretty owner is. for example, ground rents, of which the averages maybe several hundred pounds, they could double every ten years, meaning in some years' time they could be paying tens of thousands of pounds. and actually, even worse than that, if they wanted to change their blind or add if they wanted to change their blind oradd an if they wanted to change their blind or add an extension, they were going to be charged hundreds of thousands of pounds. so what has really happened if it looks like rather than these agreements protecting consumers and protect the areas in

communal areas, which is what leasehold normally do, they became moneymaking schemes. what needs to be done to help solve this problem, especially in terms of new houses? the government has started to step in in terms of saying they don't wa nt to in in terms of saying they don't want to see these agreements sold on come on houses in particular. secondly, some companies these agreements like taylor wimpey have taken the decision to reverse them, which is good, and i encourage any other developer doing that. there is also work overall on leasehold, the law society has come up with recommendations to make the leaseholder freeholder relationship much better. anybody concerned about this, or in this situation, needs to go somewhere like the leasehold advisory service, because what is happening is people are trapped in their homes because the mortgage lenders who originally lent on these will now say they do not lend on these properties. as an industry we have to work together to make sure

there is a solution to consumers and we have not done that as well as we should have done. thank you very much, kate. much more on that story on the website. if you go to the business life page, we have the latest on the top stories including the latest on the british airways data breach. news and more quotes from the boss alex cruz who has been saying today on radio four he's extremely sorry. more info on the website. your're watching business live — our top story: a huge data breach at british airways see's hundreds of thousands of customer details stolen. the airline is looking into the breach as a matter of urgency. a quick look at how the markets are faring. there are other european markets, down pretty much five points at the moment, not a huge amount of movement, quite choppy trading in asia overnight, lots of people concerned over whether we will get

an increase in the trade tariffs from president trump. 0ne an increase in the trade tariffs from president trump. one would hope he is sleeping soundly at the moment so we he is sleeping soundly at the moment so we potentially will not hear any news in the next few hours. he wakes very early. he wakes very early. he does wake early. sleep is for wimps. marianne would know, you survive on very little sleep. bbc business editor simon jack joins us now, he's our friday editor. this will be the first big test for the gdpr european rules on data protection and security. a few months ago the general data protection regulations came in and if you have logged onto any website anywhere you will have been hit by this message, you know you have to accept these cookies and we will trace some of your activity. they look at what they do people keep on it, how relevant is that data, how safely are you looking after it. the releva nt safely are you looking after it. the relevant bit of the gdpr regulation to this case is that in cases where they find you have been negligent in looking after customers' data they

have the power to fine you and that could come to hundreds of millions of pounds for british airways. we don't know what the result of that will be but it will be interesting to see how these powers are used in these situations. let's talk about mervyn king, the former bank of england governor who backed brexit and he has been deriding the government's incompetent preparations for brexit. government's incompetent preparations for brexitlj government's incompetent preparations for brexit. i sat down with him ostensibly to talk about the 10—year anniversary of the financial crisis but he spent a chunk of time that it beggars belief the world's sixth biggest economy cannot make plans without talking about energy market problems and stockpiling, it tells us nothing about whether it's a good idea to leave the eu or not, it tells us about the incompetence of preparing for it. that made awkward reading for it. that made awkward reading for the prime minister and civil service, and parliament generally.

he was sympathetic to brexit and thinks the fact we have got to the stage, remember we are leaving in six months‘ time, does not reflect well on anyone involved in organising it. any kind of solution? he didn‘t give me any solution. 0ne person tweeted saying he sounded like an armchair general. "just sort it out, you blithering idiots!" we are all one of those. dominic raab, the the european union secretary has been clocking up hours with his counterpart michel barnier in a week or two than his predecessor david davis did over a year. having said that, it looks like precious little, despite what dominic raab says about pace and intensity in the negotiation, some big issues are still outstanding. miscible whenever i hear news about the brexit negotiations, what about northern ireland, what about northern ireland, what about northern ireland? ireland, what about northern ireland ? that are ireland, what about northern ireland? that are still in nut that is proving incredibly difficult to crack and there are reports today

that michelle barnier was furious that michelle barnier was furious that dominic raab issued what was seen that dominic raab issued what was seen as a that dominic raab issued what was seen as a threat saying, if you impose a hard border on the island of ireland you have got to impose it and he wasn‘t impressed with that. dominic raab insisted britain is ready deal or no deal. do you believe him? they have issued these notices, they have said they will issue 70 technical notices, they haveissued issue 70 technical notices, they have issued 2a of them so far. they have issued 2a of them so far. they have been talking about potentially flying in things like insulin and all that kind of stuff. are we ready, simon? we have six months to go. my sense is that we are not and that there will be an extension of article 50 at some point, some sort of fudge. there is a growing realisation on the eu side that basically we thought this was britain‘s problem and actually this is going to hit us in some pretty negative ways and we need to do something but what that is as much ticks down no one is sure what.

including me will stop and mervyn king. thank you, simon jack, our business editor. people use them for fun, sport and even getting to work — and the creators of them were rolling in it. what are we talking about? who knows? yes — roller skates were first designed over 250 years ago by an eccentric dutch inventor and today they‘re as popular as ever. let‘s hear from our very own bouncing off the wall aaron heslehurst. get ready! hey! yeah! they‘re roller—skates! 0h! yeah, they crashed onto the scene all the way back in 1760. the inventor, he was a dutchman, this bloke right here, johnjoseph merlin. he went to a big party in london wearing a pair that he‘d cobbled together. oh, yeah, he skated right into the ballroom headlong into a big mirror. in 1819, monsieur petitbled, yeah, of france, patented these skates with three,

yeah, wheels in a row. oh, yeah, they caught on all right, and in the 1850s the first roller rinks opened in london. and then in 1863 this man right here, james plimpton, of new york, he made these skates. yeah, with the wheels arranged two by two. you could turn much more easily which meant people could play new sports like roller polo. horses didn‘t wear skates, did they? but, who scooped the million—dollar jackpot? that goes to the rollerblade company set up by this young bloke, 19—year—old scott 0lson of minnesota. in 1981 he took one of these, an ice skate boot, and put wheels on it, and they were ultrafast. by the 1990s the company was getting $500 million from them every year. and that‘s what you call, rolling in it! what i don‘t understand is why aaron

wasn‘t wearing real roller—skates and skating around. the health and safety form for that, can you imagine? it is best for the entire world he‘s never given a pair of in—line skates? do you ride skates? no and! skates? no and i want whatever aaron is on. highly energised as always. let‘s talk about british airways, company highly energised over the last 2a hours, mainly because they have been asked questions by us. a data breach for the airline. another blow to the brand. very difficult, a succession of problems, it failures, the chief executive speaking earlier saying let‘s disentangle the it problems and the service people feel in the air. that‘s all very well for him to say but the customers, they don‘t distinguish, they look at it as a wraparound experience and one of the problems is if you get a breach with credit card details, personal details, it affects the brand imagery. so definitely in brand

protection mode this morning trying to limit the damage. we have been asking people to get in contact with us asking people to get in contact with us about your tweets and what you think about all of this. there is one here saying: what does one do? british airways says they will contact contact british airways customers affected. how can we trust what they say? this gets to the heart of it, if you don‘t trust them with the data, would you trust them with the data, would you trust them with other things? this is the problem. 0r with other things? this is the problem. or has this got nothing to do with being an airline and it could happen to anyone? it is fair to say the british airways are not alone in being attacked almost co nsta ntly alone in being attacked almost constantly by people trying to find wea knesses constantly by people trying to find weaknesses in the security systems, and therefore corporate are paying huge amounts of money to provide security. what i would say to people who are worried, changing your password, it is a danger of repeating what everyone says also change your passwords, keep your own security high, because one thing we know from people who attack they go

after the easiest victims and if you are better than the easiest you are less vulnerable. ultimately if we are going to do online shopping, we are going to do online shopping, we are going to have to be willing to pa rt are going to have to be willing to part with our own private data online. bertie says i can see us going back to cash and cheques. people will get fed up with scammers hacking technology and lose confidence in using it, convenient as it is. and that's right, when you undermine a certain branch of technology people question what is more efficient. if you speak to companies, banks and citizens, and look at the rise in contactless payments, the rise of internet shopping, it‘s because it is easier. if you start to see it undermined people will retrograde to a more expensive medium. let's talk about a different story, a story in the guardian, uk workers reveal all in job quality service. this is concern about employment masking poor

quality and insecure jobs. about employment masking poor quality and insecurejobs. what would your team say about you if they had to review youth? i've have a situation where i was involved in the largest employee engagement survey when i was in the civil service. we launched this, 400,000 employees with the same set of questions and there was nowhere for managers to hide and they got these reports and everyone had access to it. i‘d like to see this extended as the guardian article suggested. simon, i‘m sure you are a wonderful boss. so wonderful one of your employees married you are couple of weeks ago? that‘s right, one of my ex—employees. that‘s right, one of my ex-employees. congratulations on the wedding and thank you for coming in to the programme. that‘s it from business live today. there will be more business news throughout the day on the bbc live webpage and on world business report. we will see you next week on monday. have a lovely weekend. hello. while there is lots of dry

weather around today there is also rain in the forecast. this morning the heaviest rain across parts of south—east scotland and north east england working down the north sea coast, could go as far south as lincolnshire by this afternoon. further north and west we have a scattering of showers feeding across from the brisk north—westerly wind, parts of north—west england, wales and midlands, also lots of cloud in the far north of scotland patchy rain and drizzle. away from the far north of scotland and scottish borders, lots of dry weather, some spells of sunshine, similar story in northern ireland, noticeable breeze, highs between 15—17dc. sunny spells and showers for north—west england, wales and midlands but for much of england and wales a dry day, spells of sunshine, noticeable breeze, temperatures up to 14—18dc and perhaps 19, 20 in the far south—east of england. any showers fade overnight, lots of cloud and patchy rainfor overnight, lots of cloud and patchy rain for the overnight, lots of cloud and patchy rainforthe far overnight, lots of cloud and patchy rain for the far north of scotland and desflurane moves on —— and as

the night moves on rain moves in. blows of 7—13dc. we have an u nsettled blows of 7—13dc. we have an unsettled day tomorrow particularly across england and wales as this frontal system works eastwards. the heaviest rain will be across parts of wales, the midlands, southern parts of northern england. do—re—me should clear fairly early in northern ireland to leave a mainly dry day and lots of dry weather for much of scotland, perhaps showery rain across the western isles but the heaviest rain across wales, the midlands, perhaps not so much rain in southern counties of england. the rain will ease off through the afternoon. feeling fairly cool given the breeze and outbreaks of rain, highs between 15—19dc. into sunday there donaghy distil a fairly messy picture but the frontal system pushes further northwards, so here is where we most liked —— likely to see rain across the north of scotland, far north of england,

sunday further south it is a fairly dry day, a noticeable breeze, in the sunshine it should feel warm across southern and eastern counties of england, temperatures up to 21 or 22 celsius, 14—18dc in scotland and northern ireland. as we go into the new working week a greater chance of rain across scotland, northern ireland and parts of wales, further south, mainly dry with sunshine. hello — it‘s friday, it‘s nine o‘clock, i‘m joanna gosling. welcome to the programme. we‘ve travelled to this refugee camp in jordan with former arsenal captain and world cup winner, per mertesacker, where a football programme aims to help some of the 40,000 traumatised children who live there. they want to be, one—day... famous players... like you. and we‘ll hear more from per mertesacker later in the programme. woeful intelligence is letting down the fight against female genital mutilation in the uk — that‘s according to a police

commander, speaking the uk and us join forces to tackle the crime. and we‘ll talk about tinder, after a new study suggested one in five people using the dating app are in a relationship, and users are more likely than average to display psychopathic tendancies.