00:00:00,001 --> 4294966103:13:29,430 hello. it's thursday. it's 10 o'clock. i'm victoria derbyshire. in a special investigation. i would never buy a new—build house again. the last year and a half has just been a living hell. a nondisclosure agreement to keep quiet about it? it's going on. it'sjust not being talked about. we know of at least 13 housing estates across the uk with problems. that story in five minutes. she will face defeat. what i'm doing is leading up to a vote on tuesday. no, i understand that but... because we are having the debate.

colleagues‘ concerns... about this particular issue, about delaying it? no, not about delaying it. will last—minute concessions to mps make any difference? we'll have the latest. than white people. stigmatised by the system. almost demonise them. hello. welcome to the programme. we're live until 11 this morning. in between the bricks is kind

of disintegrating? if you do, that is a shocker. do let us know. us know. in a few moments and we definitely want your experiences. use the hashtag victorialive. please include your phone number in your message. if you text, you'll be charged at the standard network rate. before that, summary of the day's news with annita mcveigh. news with annita mcveigh. good morning, everyone. morning, everyone. using data and ag services this morning. morning. users are unable to access internet without a wi—fi connection. internet without a wi—fi connection. operators around the world are also affected. affected. mortar that doesn't use recommended industry standards. industry standards. reports of homes with default on at least 13 housing estates.

least 13 housing estates. some homeowners have been asked to sign gagging orders. sign gagging orders. complex issue and can be affected by numerous factors. numerous factors. on this issue in the next few minutes. minutes. companies have agreed to stop advertising on live sporting events. advertising on live sporting events. it is believed the ban could be enforced later this month. have made three arrests. of a pre—planned operation. their homes are being searched, alongside a property in leeds. who are detained because they have severe mental health problems. and wales are out of

date. in police cells or taken for treatment in police cars. of her brexit plan once britain has left the eu. customs checks at the northern irish border. to eu rules indefinitely. aspect of our withdrawal, which is the backstop. the backstop. guarantee to the people of northern ireland. ireland. having a hard border between ireland and northern ireland. and northern ireland.

parliament, about the sovereignty of the uk in relation to that issue. the uk in relation to that issue. we can look at parliament having a role. the prime minister. of harassment against its chief executive. as a hugging culture. in the last quarter. impartial and move at pace. that‘s the latest news. back to you victoria. brian has emailed about his new build. build. roof felting and then into the bedroom.

bedroom. tiles off the mortar and it was just powder. powder. the guarantee had expired so i had to foot the bill. i had to foot the bill. house insurance did not cover the problem. insurance did not cover the problem. more on the crumbling mortar in some of our new build homes in a moment. of our new build homes in a moment. likely to be sectioned than white people. people. got the decision overturned at a tribunal. tribunal. do get in touch with us through the morning. use the hashtag victorialive. could this be the

next housebuilding scandal? programme has found. and down the country. to claim compensation or get the problem fixed. 0ur reporterjim reed has this exclusive film. the most since the financial crisis. but with the pressure on to build fast, are corners being cut? and the last year and a half, it has just been a living hell. just rubbing your finger across it, it falls off to dust. problem in new houses up and down the country. gagging homeowners to stop the details getting out. protecting homeowners".

and from where i'm sitting, i can't see that they are doing either. and these ones here, the bedroom, there is nothing there. the mortar‘s completely disappeared. an estate near glasgow. you can see the insulation in here, too. vinnie bought this house six years ago. when we filmed, the mortar in his side wall was being replaced. it‘s coming out. when he moved in, there were small problems. cracks in the plaster and so on. then he was watching tv when he says he heard two loud bangs. fell on my head. it was sand. bits of sand and water. and i looked up, and that is when i seen what i seen.

the mortar was falling out. he complained to the home—builder, taylor wimpey. he spoke to the nhbc. that‘s the industry body which guarantees his new home. nhbc arranged for a company to take mortar samples. the bricklayer says to his boss, "look at this. this is the worst i‘ve ever seen". than it should have been. i never put the mortar in. i‘m the guy who retired and decided to buy a new—build house. i would never buy a new—build house again. you can expect with a new home, but a serious structural fault. mortar used in housing is made up of these three basic ingredients. you‘ve got sand, lime, and here‘s cement. see, so that‘s one part cement to five

and a half parts sand. the amount of sand. weaker than it should be. where a house builder benefits... with this sort of problem. and if this is too weak here, what‘s the implication for the house? well, if it's too weak, it's not going to be durable. it's not going to withstand erosion. going to come across it. then the property's value could be significantly reduced. so why is this happening?

in the real world. and now lives on his own. did accept that something was wrong. was never fully fixed. this is my house. this is inheritance to give to my kids. and i‘m retired. and a half has just been a living hell. do you regret ever buying this place? yes, i do. i wish i was still in my old house. whole house back off him. was not good enough. circumstances, we offered

to buy it. we did not buy the property because of the original mortar erosion. experienced with his home. as soon as practically possible. from a few isolated cases. by different companies, from scotland to sussex. properties are affected. same problem, same cable tie. 12 inches. it goes all the way through. and it has agreed to repair the homes that need it. then why do we not know more about it? they‘ve been told by their lawyers not

to speak out. anyone else about it. "the only comment i can make is no comments. i have to protect my investment. the next house—building scandal. problems like this fixed? i don't know. it's black and white to me. with warranty standards. a nondisclosure agreement to keep quiet about it? it's going on, it'sjust not being talked about. like that were not

allowed? if agreements like that weren't allowed in any industry. nondisclosure agreements should be banned full stop, i think. into the net and make the same mistakes. this development has 150 properties. another new estate in the midlands. itjust reduces straight down. william austin moved in with his wife just last year. with the garage wall. the mortar when we found it is very soft and flaky. it falls off to dust. the house—builder first said everything was fine. the mortar is weaker than it should be. it's pretty much like steel. you shouldn't be able to flake it away by rubbing across it. very faint scratch mark.

but here you can see it'sjust grinding in. and the builder has agreed to fix that wall. have the same fault. so you can see that's just weak, crumbling. who is recommending more tests. showed every batch met the necessary specifications. of money to put right. or taking a legal approach, taking the matter to court. you might have to go to court, do you think? yes, we absolutely will be going to court. but legal action can be expensive.

problems like this. for at least another year. much fighting their own corner. jim reid reporting. built, i would 100% not want to live on one. on one. and you‘re on facebook: this is happening all over the country. is happening all over the country. faulty mortar, i was told to carry on and not say anything. on and not say anything. targets is more important than quality.

quality. before they caved in and replaced the mortar in ten houses. soundproofing on her house. represents house builders. what‘s his reaction to our report? cases because i don‘t know about them. there are tests done on mortar. mortar. malta has been used and it is not common in the slightest. common in the slightest. builder to fix the issues under the guidance of a structural engineer.

guidance of a structural engineer. told us this is both widespread and very serious. very serious. i certainly don't accept that. accept that. and most have had no issues with mortar whatsoever. mortar whatsoever. those that have, it is on a limited number of sites. it is on a limited number of sites. scrape this out from in between the bricks. i cannot see what you have got. got. with a structural engineer to fix the issues that you say exist. the issues that you say exist. why is it happening at all? is it happening at all? who buy and purchase a new build home are happy with it.

home are happy with it. will be instances where there are issues. why will there be? why should we accept that? should we accept that? it is not about accepting it. about accepting it. very small number of instances where things go wrong. things go wrong. fix them to the satisfaction of the owner. owner. agreement after they have found problems? problems? that is not something we are aware of. are aware of. it is between a customer and the builder. customer and the builder. is it ok and appropriate? and appropriate? individual‘s solicitor to protect both parties. both parties. i don‘t think they are widely used in the slightest. widely used in the slightest. they are used and sometimes at the request of the house—builder. they are used and sometimes at the request of the house-builder. request of the house-builder. that may be the case. you are telling me that.

that. having taken legal advice from their advisers. advisers. what do you think other use of nondisclosure agreements? use of nondisclosure agreements? that is not for me to comment on. is between the builder and the customer. customer. had other problems with your new build home. build home. say to you about how they would settle with you? settle with you? we had to agree to sign a nondisclosure agreement. sign a nondisclosure agreement. dispute and we took issue with that and we refused to sign on that term. right. nondisclosure agreement was suggested to you? suggested to you? incest are nondisclosure agreements for settling any issue. for settling

any issue. a letter with a resolution in it which is not satisfactory. which is not satisfactory. otherwise they will not rectify the issue. issue. so that is the clear dilemma that you have. that you have. build will stop don‘t sign it, and we won‘t. is that what they are saying? yes. nondisclosure agreements with customers during negotiations. customers during negotiations. included a confidentiality provision.

provision. a point where you just need it to end. end. have been given a product that we paid well. paid well. it is because we simply can't carry on fighting. can't carry on fighting. got the money and we haven't got the time. time. i am sure they would reject any claims of intimidation. any claims of intimidation. to investigate and offer a solution with an independent surveyor. with an independent surveyor. we resolve this as soon as possible.

resolve this as soon as possible. that is not true. resolved, so i don't know how that is quickly resolving the issue. is quickly resolving the issue. advice for someone like ami williams? williams? dispute with the people who built her home. her home. representative of the home builders federation? federation? ami and i am not aware of her individual circumstances. individual circumstances. people who live in a new home, would buy new again.

buy new again. think taylor wimpey are working with her to make sure that happens. her to make sure that happens. home builders federation and ami williams. williams. builders because there were so many faults. faults. curtains, telephone connection, everything they bought back. everything they bought back. said: the nhbc are next to useless and protect no one but themselves. and protect no one but themselves. so why bother with a ten year guarantee? guarantee? some of those before 11 o‘clock so keep them coming in. keep them coming in. likely to be sectioned than white people. people. millions of 02 customers unable to access 3d today. access 3d today.

we will bring you the latest. —— 3g. tuesday where she‘s facing a strong possibility of defeat. norman smith is in westminster. so it is all going ahead as planned? downing street have confirmed it will not be shelved. will not be shelved. heading into what looks like a brick wall in terms of the vote. wall in terms of the vote. she can make progress in winning over critics. over critics. she is going to go for it on tuesday.

it on tuesday. the northern ireland backstop which we have talked ad nauseam about. we have talked ad nauseam about. into the backstop to state whether it should continue. it should continue. something to give to brexiteers to get them on—board. get them on—board. listen to her on the today programme this morning. this morning. floating the idea of some kind of last—minute on the backstop.

between going into the backstop and extending the transition period. now, there are pros and cons of both sides of that. people don't like... we have very light level playing field rules with the eu. paid, for example. there are arguments on different sides. and you would be happy for parliament to adjudicate on that? of the uk is for it to be

parliament that makes these decisions. would think it is a convincing concession. but what does it tell us? us? i think it tells us that mrs may will go down fighting. will go down fighting. write up to the wire to try and peel off the brexit critics. off the brexit critics. thank you very much. very much. we will talk to one now in this crucial vote. in this crucial vote. against the wishes of many of their constituents. constituents. pro—brexit, but his constituency voted narrowly to remain. voted narrowly to remain. and labour‘s phil wilson is here. labour‘s phil wilson is here. east of england, an area which voted decisively to leave the eu. decisively to leave the eu. politicians by asking if you will be voting for and against the deal.

voting for and against the deal. |j will be voting against the deal. will be voting against the deal. |j haven't decided. haven't decided. i am listening to my constituents. my constituents. have been to see the prime minister and i have yet to decide. and i have yet to decide. you are telling me you definitely have not made up your mind. have not made up your mindlj haven't. haven't. of the european court ofjustice and the european court. the european court. likely to go down, there will be considerable uncertainty. considerable uncertainty. and they all tell me they want certainty. certainty. will provide uncertainty and the possibility of new deal. possibility of new deal. could you vote it down? vote it down?

that is the dilemma i am facing at the moment. am facing at the moment. moment i am hardening my stance to vote against the deal. vote against the deal. i don't think it is good enough. it is good enough. clarify or renegotiate the backstop provisions. provisions. period, that is not enough to get you over the line and vote for her? you over the line and vote for her? i think it makes it worse because it extends the uncertainty. extends the uncertainty. it has done previously so it doesn't change anything. change anything.

i would rather support what is being done now. voted to leave the eu, how do you sleep at night? sleep at night? issue facing the country since the second world war. second world war. prime minister brings back, it is not as good as the one we have now. not as good as the one we have now. that is not the issue though, is it? different way to the way of your constituents in the eu referendum. constituents in the eu referendum. first of all, i did not come into politics to make people poorer. politics to make people poorer. think that's what the deal would do or any brexit deal would do. or any brexit deal would do. area who voted to leave, what do they say to you? they say to you? round to the fact that they need to have another look at this. have another look at this. with this and know more about what brexit means compared to 2. 5 years ago.

ago. for another vote the following week, probably, just before christmas. probably, just before christmas. can't the people have votes on the issue? issue? you are trying to stop brexit, though? brexit, though? what was offered in 2016, obviously things have changed. things have changed. even brexit, it is half in, half out. out. voters saying it would get them out the eu and they would like this. could vote dotted we don't want another referendum. another referendum. families and threatened the integrity of scotland.

integrity of scotland. at what we have now, there is a growing demand among the people. growing demand among the people. leave if that is what they want to do. do. ask you a similar question to phil wilson, if i may. wilson, if i may. may‘s deal, you represent a constituency that voted to remain. constituency that voted to remain. that is correct, but the nation, in the referendum, voted to leave. the referendum, voted to leave. were not elected by the nation but by people in the cotswolds. by people in the cotswolds. their representative, not a delegate. that you are a public servant. servant. comes to the next election, whether they like what i‘ve done or not. they like what i‘ve done or not. if not, they will vote against me. not, they will vote against me. is how democracy works in this country. country. it could be an election reasonably soon, is that possible? reasonably soon, is that possible?

anything is possible, i sincerely hope not. hope not. it would create even more uncertainty than anything else. uncertainty than anything else. i say on the issue it is a matter of conscience. conscience. constituents and the people who voted you in? voted you in? how i do about this is because i grew up in that area. grew up in that area. going on and i don't want to see the jobs going. jobs going. because they won't have the money to do it. i think about this all the time. time. conscience, it will make people worse off. worse off. referendum in 2016, if this goes ahead, they will be there again. ahead, they will be there again. how many hours are you awake at night? many hours are you awake at night? quite often and i am not the only one. i wake up to three times a night. night. and that is the first thing on your mind? this is the sole issue.

issue. do you wake up in the middle of the night racked with doubt? of the night racked with doubt? think about it last thing at night and first thing in the morning. and first thing in the morning. luckily i sleep fairly well! you were going to vote against the deal. deal. constituents and colleagues between now and tuesday. thank you. commons for the next few days and the vote on tuesday. the vote on tuesday. it is going to be a big and dramatic week. a mental health crisis — has been published today. black african or caribbean heritage. such as schizophrenia.

detained under the act. rather than police cars. but does that go far enough? and a councillor in london. year, but had the decision overturned by a tribunal. naomi, i want to talk to you about your experiences. you were detained under the mental health act twice last year. yes. the first time was after a family row? a police station. no, they didn‘t take me to a police station.

i want to go to the hospital. i would go with the hospital. there was no clarity of the experience i was going through. that i was sectioned. why did you think you were being taken to hospital? because it was quite a traumatising experience. so you were sectioned but had no idea you were being sectioned? when did you find out? after like about a two—hour drive. did you understand what being sectioned meant?

was it explained to you why you were being sectioned? i had no idea. how were you feeling at that time? quite confused, quite traumatised. account, i did think. right. were you assessed? which didn‘t make any sense. what had happened. i‘m trying to tell him what happened. and he‘s totally ignored what i‘ve tried to say. what i say doesn‘t matter. which he wasn‘t there to experience. what that tribunal? what we‘re trying to overturn? the decision of me being sectioned.

i didn‘t need to be in hospital. i didn‘t need to be hospitalised. for them to say you didn‘t need to be sectioned? yes. and you won that? yes, i want that. kind of difficult process to go through itself. that the diagnosis you‘ve been given of paranoid schizophrenia? yes. which you dispute? yes. tell our audience what happened a few days later. what was actually taking place, where i was. and it was quite rough. i was being searched. it was a high security unit. and i wasn‘t that type

of risk. right. time having just overturned the process of the first time? had to go through quite a traumatic experience already. the first time was a month. the second time was about five more weeks. things, and no one‘s actually... because everyone else apparently knows better than i do about myself. how did that make you feel? fighting to be accepted. and i don‘t feel it has to be like that. previously you have had depression, as

you‘d already said. of psychotic schizophrenia. is there anything you can do about that, or not? to using pharmaceuticals and things like that. you‘ve been given medication? yes. are you taking it? no. i haven‘t taken any of the medication. medication for myself. the mental health act, and more likely to be restrained. why do you think that is? i feel there is a matter of cultural misunderstanding is taking place.

there is a lot of prejudices that are coming from professional... sorry, there is prejudices, but it comes out as professional opinions. and the types of things that they display. you‘re not going to... of what they naturally i like. of what they naturally are like. be some mental health issue for that behaviour to be displayed ? yes, i do feel that.

that is quite a leap. i could kind of relate. to understand what they are like. so i feel like that could possibly be the case. 0k. we are going to bring injacqui. you can‘t believe it, can you? and i'm so sorry that you had to go through that experience. it is very traumatic. traumatic. from black and minority ethnic communities. communities. men and women, from african and caribbean communities. caribbean communities.

unusual but what you shared doctor but why? but why? the expression of anxiety or frustration or stress. frustration or stress. different kind of culture or group operates differently within society. operates differently within society. the way of how the behaviour is interpreted. interpreted. professionals with years of training?

training? automatically, the life that we have lived and learned. lived and learned. opportunities, because you are black. this is what happens in this society. structural inequalities. understanding of what is taking place. place. decisions and what they are based on. on. health treatments and their mental health outcomes. health outcomes.

has accepted a couple which will become law. become law. express a preference for their treatment in care. treatment in care. taken to hospital in an ambulance rather than a police car. rather than a police car. people when they are at their most vulnerable. vulnerable. thank you for being so candid about your experience, naomi. candid about your experience, naomi. you to both of you. so relieved to hear of some of the announcements in this review. announcements in this review.

put on and was put in the back of a police van. police van. punched by a member of staff in the toilet. he can only hope this changes. joshua, thank you for that. project — a pioneering dna sequencing project. diseases so rare they didn‘t even have a name. and eventually everyone would have had their genome read. now the project has finally sequenced its 100,000th genome. after birth which could help millions avoid deadly diseases.

and 100,000 sequenced genomes — later. well done! thank you very much. congratulations. it is a huge achievement. it is massive. world in this field, thanks to a major government project. major government project. means there are equitable acts to genetic testing of all types. genetic testing of all types. does it mean in practical terms for those watching right now? those watching right now? it be possible to get an appropriate. appropriate. the participants in the programme have told us that they crave.

have told us that they crave. answer as to why they are like they are. are. clinical trial opportunity in cancer or even a treatment on the nhs. or even a treatment on the nhs. rare disease were able to return a potential diagnosis. potential diagnosis. some, not many but some, it could pave the way for treatment. pave the way for treatment. a result of what you and your colleagues have achieved. colleagues have achieved. is that likely to happen? likely to happen?

problematic in early life and you could possibly avoid harm. could possibly avoid harm. knew about them, take some sort of action. action. entirely well and it may reduce disability or some harm. disability or some harm. children like those on the programme have avoided possible death. have avoided possible death. from birth to four months and never left the itu. did anyone know why? system changes but nobody knew the problem. problem. routine testing did not show anything. show anything.

i have probably eaten in the last 2a hours, vitamin b12, a simple thing. hours, vitamin b12, a simple thing. his second brother was born and tested and sadly also affected. tested and sadly also affected. in the report and that child has been 0k and avoided that. been 0k and avoided that. for the many, probably for only some. some. we are absolutely not talking about routinely testing babies. about routinely testing babies. is going to have some sort of cancer. it is not that. later life, should we don't would we want to know?

want to know? done on the basis of informed consent. consent. that you have to tell everybody about the risks immediately. about the risks immediately. that is a measurement that can give you answers. you answers. and you could avoid things over your life. things over your life. so, should we test this as a research question? test this as a research question? affordability of this across the population. population. thank you so much for telling our audience about it. telling our audience about it. an incredible achievement. incredible achievement. thank you very much for having me. a quick update

on one of the stories we brought you last year. agreed a voluntary ban. matches featured at least one gambling advert. exception and that was during live sporting events. to stop such adverts. here‘s what we found out last year... games, shown on television this season. season. that‘s a total of 132a commercials and sponsorship i dense. commercials and sponsorship i dense. of those, 272 were betting adverts, that is one in five.

that is one in five. even higher, a7% of adverts for the everton match were for gambling. everton match were for gambling. scotland against slovakia, 37% of adverts were betting related. adverts were betting related. concern was that this means betting looks to normal. looks to normal. are training on a cold night in south london. south london. gambling runs they associate with the game. bet 365, william hill, ladbrokes. ladbrokes. years ago but now there seems to be a lot more. a lot more. games, the adverts you get the week before. before.

some money, you want to get some money down. month or early next year. horse racing will be the only sport exempt from the ban. before we go, let‘s get the latest on a big story this morning. with mobile data services. victoria fritz, what is going on? happened to me at aam, i wanted to tweet on the way in but i couldn‘t. tweet on the way in but i couldn‘t. and many people would have faced the same issue. same issue. on services supported by 02, like tesco mobile, gift gas and sky. tesco mobile, gift gas and sky. internet unless you are on the wi—fi network. network. nobody really knows what is going on. going on. the first time 02 have had a problem.

problem. they had a problem for about a0 minutes also. minutes also. mobile operators around the world are affected by this. are affected by this. reports that the same thing is happening injapan at the moment. happening injapan at the moment. is the second—largest network in the uk say a big impact. uk say a big impact. of things where you think, this is a bit weird. bit weird. services to tell you when the bus is coming. those are all down as well. use with google maps if you are trying to get about today. trying to get about today. how long will these problems go 1a? how long will these problems go 14? will these problems go 14? it isn‘t necessarily an issue with 02 but a third—party supplier.

02 but a third—party supplier. hope we can all be mindful and do without telephones for a while. without telephones for a while. and use wi—fi if you can. and use wi-fi if you can. use wi-fi if you can. they are first world problems really. world problems really. mortar, the cement between bricks on new—build homes is crumbling. new—build homes is crumbling. most senior of them, i asked if they would be a good buy. would be a good buy. not become slums, they will not last long enough! charming! happening to other structures like schools, hospitals and bridges. schools, hospitals and bridges. and messages about brexit.

messages about brexit. is treating the electorate like full is. is. prompting that no brexit is better than a no deal. than a no deal. electorate, understand what is best for the country. for the country. can we keep moving the goalposts? thank you. bbc newsroom live is next. good morning. of cloud at the moment across the uk and also some rain. and also some rain. moving its way in from west to east. in from west to east. this is the recent rainfall across the uk. recent rainfall across the uk. certainly from northern ireland and western areas of england and wales. western areas of england and wales. as we go through the forecast, the rain appears eastwards. rain appears

eastwards. cloudy, damp and drizzle in western areas. areas. bright skies developing across scotland. across scotland. here, temperatures much higher than yesterday. 9—12d. temperatures above the average. strengthen across scotland and northern ireland. northern ireland. hour, sunny spells and showers elsewhere. elsewhere. blustery conditions even across england and wales. goodbye. you‘re watching bbc newsroom live.

it‘s 11am and these are the main stories this morning. unable to use data. britain‘s leading betting firms sign up. as a major review says the current system is "outdated". will still take place next tuesday. and how we can look at parliament having a role.