today at 5pm: millions of people are unable to get online on their phones — after a global data blackout on the 02 network. 02 apologises to customers unable to use their data — saying engineers are working "extremely hard" to resolve a software issue. it's just been impossible to get through to any of my customers. even using the sad enough to get around the places doesn't work. we'll have the latest on the technical problem, and discuss how it's been affecting businesses. the other main stories on bbc news at five. investigators reveal that the leicester city helicopter which crashed and killed five people span out of control — after the pilot's pedals became disconnected from the tail rotor. the government promises an overhaul of mental health services — after a review finds "traumatic" and "damaging" treatment of patients. the prime minister continues crucial brexit talks with her colleagues, as a senior tory says he would welcome a delay

in tuesday's crunch vote if the northern ireland backstop issue isn't resolved. if that question can be answered in next two days, then all is well and good. and a promising day for british television — as the golden globe nominations are announced. millions of smartphone users in the uk have been unable to use their data services today after the 02 network suffered technical problems. the issue was reported just after five o'clock this morning, and is having

knock—on effects for other services that use it — including transport for london's electronic timetable service at bus stops. 02 is blaming the outage on a supplier which makes mobile equipment. when its customers did manage to access the internet, many took to social media to vent their frustration. jonathan ansell, from the band, g4, says "waking up ellie joyce says: but some took a more light—hearted view of the outage, including the british transport police in lancashire, which tweeted: 02, which has 25 million customers,

says it believes other mobile operators around the world are affected. japanese telecoms provider softbank has confirmed it's suffered major outages for both landline and mobile phone customers. in the past hour, 02 has issued a new statement. which says the incident is causing high demand the provider goes on to say: well let's find out more about this technical problem and how it's affected businesses relying on being about to use mobile data. joining me now is matthew howett — a telecommunications analyst and founder of the independent research company assembly. and james farrar — the chair of the independent workers' union of great britain.

this is a huge breakdown, it has this is a huge breakdown, it has been going on all day. bound to be the second biggest network is well means that similar people are affected. we think something like 30 million customers have been affected by this. it has gone on since the early hours of this morning, it looks set to continue. even when you get the systems back up and running. that hasn't been that much intermission from 02, julian white this happened byes it looks like another company. they were responsible for an outage that 02 had six years ago which poured some

type of issue. eriksson say they are working on it. it is notjust affecting 02, but other providers. they seem to have got it back online. it is only a matter of time before it to get it sorted. it has been going on for 12 hours of eddie, any idea how much longer?” been going on for 12 hours of eddie, any idea how much longer? i think the last and had an issue, it was 23 hours. luckily, some of those customers were able to switch to wi—fi customers were able to switch to wi-fi to customers were able to switch to wi—fi to use in the meantime. until eriksson has fixed a problem with the software, we can't really say when it will be back on. what have people been saying to you, in terms of how this has affected their ability to work? it has been a day of mayhem for a lot of our members. but everyone is working for google

are not able to log onto the network at all. the life of lots of fixed costs but without the revenue to meet those costs. they can't work. it costs ever revenue but they did not carry the revenue of the workers. those that can work face a different type of risk. labour is fiow different type of risk. labour is now running a search ceremony increase prices to meet demand, passengers are paying up to three times what they would normally pay. there is an option to say the reason why they given this, but many passengers don't do that. in that case,, the driver is ready poorly and if limited much too poorly they will lose theirjob. itjust shows how right we're on services like that of 02? i think it is a wake-up call for abilities. 0ne that of 02? i think it is a wake-up call for abilities. one of the things not talk about in the gig economy is data. we've had beaches

la st economy is data. we've had beaches last year. these services are looking to integrate more and more into the public transport system. it is one thing for transport for london managing its own network, but whatever becomes blind on a private network? one of the people i've read out there is talking about compensation. how likely is a compensation. how likely is a compensation going to be? in the past, when it you had outages, they did visit customers, letting them choose something from the web for example. that probably isn't going to cut the mustard for a lot of the customers who have had the frustration. if you are a private customer, it is almost neither here nor there, apart from the enormous frustration. if you rely on a two for your business, it could be worth

a great deal? yes. it would be worth hundreds of pounds per day in lost revenue. some of these workers on the minimum wage and are protected by labour was. we can find a remedy for workers' rights, i doubt we'll find a remedy for the data loss like this. for workers, it find a remedy for the data loss like this. forworkers, it is a find a remedy for the data loss like this. for workers, it is a very serious problem. what have workers set to about the information they've received from a deep? they are receiving no information at all. people are trying to get there. combine, clear the cache and hope that it will get back on my. there is no confirmation which is really adding to the stress of people. finally, other providers will be looking at it too's problems today and thinking that they've got to make sure this does not happen to them. yes. ms operators never apply when on another operator because mr

them will suffer some kind of outage. certainly, they will make sure they didn't have a similar issue. many operate with different suppliers as well. there has been in the debate about other suppliers operating on different not networks. tha nkfully thankfully is air accident investigators say the helicopter involved in a crash which killed the owner of leicester city went out of control — after the pilot's pedals became disconnected from the tail rotor. they're still trying to establish what caused the failure. investigators have released this diagram showing the mechanism connecting the helicopter‘s tail rotor blades with the pilot's pedals had become disconnected. this meant the aircraft turned uncontrollably to the right. let's cross to our news correspondent duncan kennedy, who's in guildford. bid tojust overfive

bid to just over five weeks since this athens which claimed the lives of five people, including the leicester owner — vichai srivaddhanaprabha. that led to an outpouring of grief by leicester fa ns outpouring of grief by leicester fans outside the stadium. questions from many of them i still hope this accident could have happened. today, the preliminary report has pointed to what seems like a mechanical fault and not pilot error. by coincidence, the pilot and his crew pilot, who were also partners in life were today remembered here at the goofy in guildford. it was just after the helicopter we re it was just after the helicopter were taking part stadium crashed, the five people on board were killed. the leicester city owner vichai srivaddhanaprabha were to the clu b vichai srivaddhanaprabha were to the club as the club's fans were to him.

the short developed into this response— flowers, cards, and questions. now, a report into the crash has reported that there was a mechanical disconnect between the pilot ‘s real pedal and the rotor blades. that seems to pilot error. today, the pilot and his co—pilot we re today, the pilot and his co—pilot were remembered at the memorial service in guildford. in front of thousands of family and friends. eric swaffer and izabela roza lechowicz had flown helicopters around the world. eric's mother spoke about the accident for the first time today. i knew before i visited, before the police arrived, i knew. it left an enormous hole in our lives. today's servers but

eve ryo ne our lives. today's servers but everyone from leicester fans to aviation colleagues. a moment of reflection for two pilots and three others, you died following their passions for flying and football. it was a very poignant and moving servers in the cathedral behind me. about 1000 family and friends, they, like leicester fans, had about 1000 family and friends, they, like leicesterfans, had been questioning how this could have happened in the first place. today, for the first time, we got some a nswe rs for the first time, we got some answers from the air accident investigators. it does appear to be mechanicalfault rather investigators. it does appear to be mechanical fault rather than pilot error. the government has promised to act after a critical report on the care of mental health patients in england and wales, which found that some people suffered "traumatic" and "damaging" treatment. the independent review said patients should be given more say over how they are cared for. it said the practice

of sectioning was being misused, and that patients' rights were not properly protected. theresa may said there'd be legislation in the new year to ensure people were treated with dignity and respect. 0ur health correspondent james gallagher reports. there's nothing as terrifying as being pinned down by several, often unfamiliar males and and you know, injected. one minute i am free and the next minute i am being told i cannot georgy lopez and steve gilbert have both experienced life sectioned under the mental health act. georgie had an eating disorder when she was 16 and was detained for four and a half years. the mental health act is used to care for people when they pose a risk of causing harm to themselves or others. and it gives doctors control over their patients treatment. at times georgie was restrained, fed through a tube and forcibly sedated. she describes it as a mixed

experience which sometimes left her and herfamily feeling powerless. my parents tried endlessly to stop the restraint, to stop the medication, i could barely say my name, speak to them when they came to visit. not only is that damaging, it's not a productive state to be in recovery either. people from ethnic minorities are four times more likely to be sectioned, steve has periods of mania and depression from his bipolar disorder, he was detained after shouting at a friend in the street. two female police officers saw someone who looked like me screaming at a white middle—class woman. i think they thought i was going to assault her or something like that. what was it like being in a police station becuse you are mentally ill, but being locked up alongside people therefore criminal offences? it was probably the worst place i could have been.

they put me in a cell, and it was horrific, i can still hear the noise of the person next door to me, banging on the door, continually banging, you could hear people screaming and shouting, being sick. the new recommendations include giving patients more rights of treatment, steps to reduce the disproportionate detention of people from ethnic minorities and an end to people being held in police cells rather than hospitals. our review is trying to bring the mental health act up to the modern age. an act which involves some element of compulsion, we can't deny that, that should be reduced to the least possible and we should put more emphasis on the rights that people have, even when they are detained. georgie welcomes the review‘s recommendations which will now be considered by government, ahead of plans to change the law next year. the headlines on bbc news:

millions of smartphone users lose access to their data services, after the 02 network is hit by a software issue. investigators say the leicester city helicopter crash — which killed five people — was caused by a disconnected cable. the government promises an overhaul of mental health services — treatment of patients. in sport, then use a mandela has spoken for the first time. the author and says he wants to make his name no one in the premier league. liverpool's joe gomez fractured his leg. it happened during a heavy tackle last flight. there's been a couple of shots at the uk championships knickers. former champion has been knocked out by former englishmen, joe perry. in the last few mornings.... former englishmen, joe perry. in the last few mornings. . .. the former englishmen, joe perry. in the last few mornings.... the backjust after half past. theresa may has said she's

talking to colleagues ahead of the brexit withdrawal vote next tuesday — to try to address concerns over the northern ireland border issue. she suggested mps could be given some role in deciding whether to activate the so—called backstop — which is designed to stop the return of a physical border on the island of ireland. this afternoon the senior conservative mp sir graham brady, who chairs the influential backbench 1922 committee, told bbc‘s newsnight that he'd welcome a delay in the brexit vote if the party couldn't resolve its differences over the backstop. more on those comments in a minute — but first this report from our political correspondent nick eardley. we have heard a lot about avoiding checks here after brexit. the backstop plan infuriated many mps who theresa may needs on side. the prime minister only has a few days left to persuade them. the backstop is an integral part

of the withdrawal agreement but it would be an integral part of any withdrawal agreement and of any deal that was negotiated with the european union. the government says it's looking at all options and suggested that could include giving parliament more of a role in deciding if the backstop is ever used. i recognise there are concerns from colleagues about the role of parliament, the sovereignty of the uk in relation to that issue, i'm talking to colleagues about how parliament might have and how we can look at parliament having a role in going into that and if you like, coming out. as tuesday's vote gets closer theresa may's challenge to get enough mps onside becomes harder and the prime minister is facing a problem she has faced for months. party, just are not working. some conservatives have already dismissed her idea of the backstop. it's a red herring and however

superficially attractive it may seem, it will have no force whatsoever in this context. what we are signing up to is an international treaty. and that will always prevail. we understand what the prime minister is trying to do, she is hustling to bring her own backbenchers in order who have expressed grave reservations about the deal that she has struck with the european negotiators. she's got to do what she's got to do in trying to win the vote next week and we will continue to make the case that this deal doesn't benefit workers and families. but the big sell continues. some mps are being briefed today on what no—deal would look like — an attempt some said to persuade sceptics to brag the prime minister. we wonder if a duty in the meeting might change a decision. i doubt it very much, but you never know stop the political arm—twisting goes on but behind it, the clock is ticking.

in a moment we'll speak to our correspondent in brussels, damian grammaticas — but first vicki young is in downing street. lead with their games at this goes for a debate in next weeks without. toggle through the significance of that. i think this is quite significant. today feels like a last—ditch attempt by the prime minister and her ministers to persuade their inside to get behind the deal. the problem is, the numbersjust the deal. the problem is, the numbers just are shifting. by now, they were hoping that the bid of persuade dozens to change their minds. those in downing street are certainly not talking about the lateness vote. 0n the other hand, the idea she will give the event on tuesday knowing she will lose heavily, just politically, does not seem sustainable to me. i don't see what she would get out of doing it

in that way. very interesting, given the clear strength of feeling on the conservative benches about this, against this deal, do you think it would be wise for the prime minister to perhaps pause and think about whether there should be a vote? i think the most important thing is to have clarity about how we might remove ourselves from a backstop, northern ireland protocol situation, if we were to enter into one in the future. it's having the answer to that question of substance that is most important. not the timing. so, if that question can be answered in the course of the next few days, then all well and good. if it can't, then i certainly would welcome the vote being deferred until such time as we can answer that question. thatis that is significant because the green brady is the link man between tory backbenchers and this place. he

will, no doubt, the make it very clear to the prime minister. that go ahead with the vote is not the best thing to do. well but these are nothing not clear. this does have to be sold at some time. at the moment, that message is to give mps from the prime to get get behind the deal is simply not getting through. 0ur europe correspondent damian grammaticas is in brussels. the european court ofjustice has said it will deliver a ruling on monday on whether the uk can unilaterally cancel brexit — the day before the mps' crunch vote — how usual is it for the ecj to make a pronouncement so quickly? this is a really unusual. this is precisely because of the timetable in parliament. the european court of justice agility ‘s minds, in this case, it has taken just a matter of days to come back with this ruling.

this concerns a case brought by parties in the uk. in scotland, msp ts, parties in the uk. in scotland, msp ‘s, mps, meps who are against brexit who have been asking for clarification on whether the uk can unilaterally, even at this stage, come back and say it's changed its mind and wants to remain in the eu. the advice given to the court and lrc days by its chief legal adviser has it that the uk could do that as a sovereign country, with some conditions. the court itself will deliver the ruling on monday. it says it is doing that because it wa nts says it is doing that because it wants the clarity to have bad clarity in front of mps. this will open upa clarity in front of mps. this will open up a sort of alternative route. by open up a sort of alternative route. by threatening, cancelling brexit, as it were. everybody is different but very significant step. the welsh labour party has elected

mark drakeford as its new leader. mr drakeford, who's the welsh government's finance secretary, will replace carwynjones, who is stepping down after nine years. he is set to become the new first minister of wales next week. mr drakeford told party members that he would govern in what he called the radical socialist tradition of aneurin bevan and michael foot. some of britain's leading gambling firms have agreed to a ban on television advertising during live sports broadcasts. the group, which includes bet365, ladbrokes and paddy power, had been under pressure to act, because of fears the adverts were contributing to problem gambling. the ban won't cover horse racing — because of its reliance on betting. 0ur sports correspondent richard conway reports. think fast, act faster, in play! the worlds of betting and sport have long been intertwined, but that relationship has always been controversial. now britain's biggest bookmakers

have agreed a whistle—to—whistle ban on tv ads around live sport, with the industry seemingly listening to public opinion and political pressure. when adults and children feel that they need a financial stake in the outcome of a football game to feel that they're real fans, that's a problem, and that's what the marketing, the advertising, the bombardment of these adverts has done, and i think even the gambling industry recognise that. it will blow your mind. this move seeks to pre—empt potential future legislation. ratification and the fine details await, but betfred, one of the companies involved in decision, said, we included the current debate has echoes of the total ban on tobacco

sponsorship in sport. gambling companies have been increasingly minded to self—regulate though and promote responsible betting, something the government welcomes. the industry is rightly coming to the table, seeing the fact that they are benefiting by more opportunities to be out there, but that gives them a responsibility to make sure they are doing things the right way. shirt sponsorship, perimeter advertising and gambling's online presence are all unaffected by the proposals but, with over 400,000 people in the uk with identified betting problems, charities think more could be done. please, gamble responsibly. responsibility has been a buzzword in betting of late, but such is the co—dependence between the gambling and sport industries that the stakes are high in the quest to find the right approach. police investigating extreme rightwing activity in the uk have made three arrests.

a 21—year—old man and two teenagers have been detained in bath, portsmouth and london — they're being questioned on suspicion of terrorism offences. the bbc understands the investigation relates to alleged activity by a neo—nazi group called the sonnenkrieg division. the french government says it fears "major violence" at a demonstration in paris on saturday, as the so—called "yellow vests" protest movement shows little sign of easing. the government said it was scrapping fuel tax increases in the budget — the original spark for the protests at the weekend. but the movement has grown into a wider expression of anger about rising living costs. china has called for the release of a senior executive from the technology giant, huawei, who's been arrested in canada. meng wanzhou was held after an extradition request from the united states. it's understood she's accused of violating us sanctions against iran. it's been a good day for british television at the golden globe nominations. bodyguard, killing eve

and a very english scandal have all been nominated. the stars of the three shows have also been nominated for their performances. british talent on the big screen has also been recognised with 0livia coleman nominated for her performance in the favourite, and claire foy for her supporting role in first man. joining me now is our entertainment correspondent, lizo mzimba. british women have been nominated in various categories haven't they? it's been a great day for british women, on the big screen in particular. we seem cleverfor a nominated for playing neil armstrongs wife. 0livia colman in a very quirky filament. not to mention, people like was ms pike nominated for playing the generalissimo recall them. emily blunt taking on the role made famous byjulie andrews in many problems

returns. 0n the small screen, that people like tony newton nominated for the second series of westworld, the signs fantasy drama has been taking audiences by storm. a really strong opinions by british female actors. let's not forget the men. hugh grant& ben wishaw‘s performances in a very english scandal also up for awards? productions like bodyguard. nominations for richard madden there. nominations for killing ease, one of the driving forces behind the series. it is great to see series on cells, from british producers and writers. same with bodyguard creature by a brit, a very british scandal maul created by russell t

davies. what were the other big nominations? their real break—out from this is a film called twice, which is about a former american vice president played by an almost unrecognisable christian bale. it is leading the way with six nominations which gives ita way with six nominations which gives it a push towards all seasons and the 0scars. there's very little 0verlap from people who booed for the cooling loops and the 8000 to the cooling loops and the 8000 to the people who bid for the 0scars. watch it does do, can concentrate minds. if people are in two minds, deciding what to watch from all the screenings and dvds the date set for 0scar baiting. they might actually think, i'll watch that one first. almost as crucially, the timing. the golden globes takes place the night

before 0scars nomination starts. if you win 0n before 0scars nomination starts. if you win on that night, the next morning, people might think, they won last night, i mightjust put them down. as we have been hearing, the prime minister is in one of the most important weeks of her career as she tries to secure backing for her brexit deal. but there was a brief respite from all the politics when she switched on the downing street christmas tree lights a little earlier. a warning — there is some flash photography in these images. five, four, three, two, one! cheering she was helped out by dexter, amelie and chloe who won a competition in her constituency to design the prime minister's christmas card this year. the 22 feet tall tree next to the famous black door comes from a grower in inverness. among those gathered in downing street were military families who joined in with mrs may and members of the military wives choirs for a rendition of 0 come all ye faithful. #joyful and

# joyful and triumphant, oh #joyful and triumphant, oh come # joyful and triumphant, oh come ye to bethlehem. lovely, gets you in the mood, here's ben. the weather will not, it is not particularly festive, mainly wind and rain in the forecast for the next 2a hours. in fact we could see a little bit of disruption. there is the potential fulsome travel issues during tonight and tomorrow, a combination of very heavy rain and gale force winds. we have seen some rain today, most of that clearing away but behind me you can see our next batch of rain, heavy rain for the atlantic, there could be some localised disruption and some localised disruption and some localised flooding and it will turn windy, particularly the northern ireland and scotland, in the end area seeing guests of 50 or 60 mph.

coastal spots and 70 to 80 mph wind gusts, some bring bringing some big waves into the chris lines. also a very wet start across the south—eastern corner, and that rainbow clear away to leave a mixture of sunny spells and lustre showers. they will turn chillier as the day goes on, you might see some wintry showers and it stays windy into the weekend. this is bbc news. the headlines... millions of smartphone users have lost access to data services, after technical problems with 02. the network has said its engineers are working "extremely hard" to resolve the issue. investigators have revealed that the leicester city helicopter which crashed and killed five people span out of control — after the pilot's pedals became disconnected from the tail rotor. the government has promised an overhaul

of mental health services — after a review finds "traumatic" and "damaging" treatment of patients. there is nothing as terrifying as being pinned down by several often unfamiliar males, and injected. as the prime minister continues crucial brexit talks with her colleagues, a senior tory mp has said he would welcome a delay in tuesday's crunch vote if the northern ireland backstop issue isn't resolved. if that question can be answered in the course of the next few days, then all well and good, if it can't, then all well and good, if it can't, thenl then all well and good, if it can't, then i certainly would welcome the vote being deferred until such time as we can answer that question. we will be speaking to the man in charge of 02 shortly but first let's cross to the bbc sport centre. ralph hasenhuttl says he's not frightened by the challenge of trying to get southampton out

of the premier league relegation zone. the austrian has signed a two and a half year deal to replace mark hughes, with saints third from bottom after only one win so far this season. speaking at his first press conference this afternoon, hasenhuttl claims that his goal is to get his name known in the premier league — and that the history and philosophy of the club fits his, almost perfectly. it isa it is a big challenge for me, but a logical next step in my career. it is my goal to get my name known here in the premier league, and a few successful yea rs in the premier league, and a few successful years in germany, and when i leave leipzig in summer, i was thinking about my next step. jurgen klopp had said some of the tackles in last night's match at burnley were "like ten—pin bowling" — and now liverpool have confirmed thatjoe gomez has fractured his leg, after being carried off in the first half after a challenge with ben mee. liverpool say he could be

out for six weeks — depending on how he recovers. klopp said after the game that the referee could have done more to put a stop to such challenges. few challengers from the beginning, the sliding tackling on the wet ground, the referee should have said something earlier. i told mr dean if you don't say be careful, they do it and do it and do it until something happens, and exactly that happen. i don't know if it is a foul or not, but on wet grass you cannot judge the tempo, nothing, you put him away, and the injury threat is massive. meanwhile, bournemouth‘s lewis cook will be out for the rest of the season. the england midfielder ruptured a ligament in his knee during bournemouth‘s 2—1win over huddersfield on tuesday. it's throught he will be out for between six and nine months. championship side reading have sacked paul clement after nine months as their manager. clement took over in time to help

them secure their place in the second tier at the end of last season. but now the club are just outside the relegation zone on goal difference, having managed only five wins from 22 league and cup games so far. there's been a surprise exit at the uk snooker championship in york. former champion judd trump has been knocked out. the world number five came in as one of the favourites but was beaten byjoe perry six frames to four. perry will now play tom ford in the quarterfinals tomorrow. and there's been a shock on the other table too, as two—time champion ding junhui was beaten 6—4 by englishman martin 0'donnell. he'll now face defending champion ronnie 0'sullivan in the quarterfinals. british bobsleigh teams will not compete at the season—opening world cup races in latvia this weekend because of funding cuts. the sport received more than five million pounds in the run up to the pyeongchang winter olympics, but lost that after failing to win a medal. a small amount of funding has been provided to help gb compete at the world championships in march.

and the referee in the tyson fury — deontay wilder draw insists his ten second count in the final round, when fury had been knocked down, wasn't slow. the british boxer beat the count, which has been debated heavily in the days since. jack reiss has admitted he wanted to give fury ‘every opportunity‘. he said... ‘i took my time' but that's not to say "i stalled it, like these knuckleheads are saying." we'll have more for you in sportsday at 6.30. let's go back to our top story — millions of smartphone users in the uk have been unable to use their data services today after the 02 network suffered technical problems. we can speak to the chief executive of telefonica uk — the parent company of 02, mark evans. he's talking to us from 02's head office in slough. thank you very much for coming onto

bbc news, mr evans. what is the situation now? well, the first thing i want to do is say sorry, sorry to our customers, because i realise that the mobile connectivity we provide is pivotal to their lives, consumers and businesses, so the first thing i want to say is sorry. but i also want to reassure them. we've been working around the clock to identify the problem. we have done precisely that. we know it is a softwa re done precisely that. we know it is a software issue, it has impacted an ericsson component, which has impacted networks across the globe, injapan, in china and of course here in the uk, and we are slowly but surely starting the restoration of our network so that we can get back to a full recovery by tomorrow morning. by tomorrow morning? because this problem started just after five in the because this problem started just afterfive in the morning so it is

already 12 hours people have been without connectivity, so you think it will be another 12 hours before they get their service pack? as i said, andi they get their service pack? as i said, and i recognise the impact we have had on our customers's lives, we have had hundreds of people from both ericsson and 02 working around the clock to identify the issue and resolve the problem, and as i said is not just network resolve the problem, and as i said is notjust network in the uk that has been impacted. we are confident we know what the issue is, we are starting to restore the network this evening, and we are confident, ericsson have given me assurance that by tomorrow morning it will have been fully restored. we have had many people e—mailing in and many people contacting us on social media talking about compensation, and as often as not, it is not private individuals for whom they may be able to find some way around this, but people who really rely on your service for their livelihoods, cab drivers, with no wi—fi, what can

say to them about, and setting them? well, today, i've been talking to many of our customers. they have expressed their frustration to me, understandably, but they have also said to be the priority is the restoration of the network, so our sole focus has been on precisely that. that said, 02 will find a way of making it up to our customers, but at this stage i don't want anything to detract from the restoration of our network and to restore that full service to all of our customers. i was told earlier that this problem has occurred previously with 02 because of ericsson's software. how confident can you be that it won't happen ain? can you be that it won't happen again? well, what i should say is this is the first problem we have had of this nature with this software. we a re

had of this nature with this software. we are working with ericsson, as i say, to fully restore. 0ur ericsson, as i say, to fully restore. our focus has ericsson, as i say, to fully restore. 0urfocus has been on restoration and what we will now do isa restoration and what we will now do is a full and thorough audit across both organisations to ensure that whatever steps can be taken will be taken to provide the continued service that our customers expect and deserve. and there will be strong words no doubt between yourselves and ericsson? the focus at this stage is on restoration, and i would want it to be precisely that. we have let our customers down, we recognise that, and i want to say sorry, i really do, because we know how pivotal our services to them. and audit and a review can follow once the network is up, but my focus is on our customers's connectivity. so just to my focus is on our customers's connectivity. sojust to recap, you think that that connectivity should start to be restored by tomorrow morning? absolutely, yeah, we will

start the restoration later this evening and it will be, i am very confident, ericsson have given me that assurance that we will have a full restoration by tomorrow morning. and i suppose people will be asking how confident they can be in 02, given that this has happened. what can you say to reassure them that this won't happen again? what i will say is we have a reputation, we have the highest level of customer satisfaction in the industry. loyalty to the 02 brand is stronger than any other brand in the uk, and iam not than any other brand in the uk, and i am not complacent about that. we will do everything in our power to provide an exceptional service to you. this is a dreadful day for us and even more so for our customers, and even more so for our customers, and we will work tirelessly to ensure we never let them down. ok, mark evans, good of you to come and talk to us, thank you very much indeed, mark evans, the chief

executive of telefonica uk. campaigners say they‘ re alarmed by research that suggests people are confused about what constitutes rape. a survey for the ‘end violence against women' coalition said a third of respondents thought there had to be physical violence. the law says rape is sex without consent. the coalition said the lack of clarity meant thatjuries might be less likely to convict. our home affairs correspondent, june kelly, reports. a video put out by leicestershire police aimed at rape victims. it urges them not to destroy evidence that could help bring an attacker to justice. research published today by the end violence against women coalition says there remain many myths and misconceptions about this crime. some still believe that six without consent in a relationship cannot be rape. the same people that believe that these rapes aren't real rapes are also the people sitting onjuries. and we're worried that they are looking at women who are coming forward and disclosing rate than they are thinking they're not real victims. and that's extremely problematic

forjustice in the uk. cathy was attacked by a man she'd just started seeing. he was convicted of assaulting her. she says it was definitely rape. i was actually sleeping. so you're not aware. at the end of the day, no means no. if you're in a position where you're not consenting to it in any way, then it's rape. you know, a lot of people are stereotypical, they think of rape as being pinned down on the bed, or dragged up an alleyway. but that's not how it is. that's not always how it is. of the 4,000 people questioned for this research, 33% said if a woman was pressurised into sex, but there was no physical violence, it wasn't rape. 21% of women said that if a woman have flirted on a date, she couldn't be a rape victim, even if she hadn't consented to sex. and for men, this was 33%. i think that the results of the survey are very concerning. when a juror arrives in a crown court, they have basic

information about their role and theirjob. could we supplement that and enhance it in allegations of serious sexual offending? could a juror selected for a certain trial receive an educational exercise before they start to dispel rape myths and to get the groundwork going that with and complement and supplement the groundwork going that would then complement and supplement thejudge's directions? thank you so much for coming in. you're safe now. while complainants are encouraged to speak out, across the uk, rape convictions have fallen. prosecutors say it's important that the cases that get to court are strong. but this research raises questions about the jurors who are sitting in judgment. june kelly, bbc news. two former directors of tesco have been cleared of committing a 250—million—pound fraud after their trial collapsed. they were accused of orchestrating a false accounting scandal which saw the supermarket chain overstate its profits four years ago. chris bush and john scouler were charged in 2016 and had been on trial for eight weeks.

the judge said the prosecution's case was so weak the jury shouldn't have to consider it. 0ur economics correspondent andrew verity has been following this long and complex case at the southwark crown court and told me why the case was taken to court. this goes back to september 2014 when you may remember announcing on the news i'm sure that bombshell that tesco had a quarter of £1 billion hole in its accounts. more specifically, that they had inflated their profits by a quarter of £1 billion by bringing forward income when they shouldn't have done. so they had supply contracts where suppliers so keen to being with thesker that they are willing to pay for the privilege, that was supposed to come over five years, that income. they pulled it forward, as they call it, they had a policy of doing that, so they recognise that income this year. it is a bit like you signing a contract with the bbc for five years and saying you are

taking all the impact now i'm putting it on your accounts. the allegation the sfo was taking was thatjohn schooner and chris bush, these not top ranking but senior executives, knew what was going on, and knew it was wrong, but the defendant's lawyer said actually there is no evidence of that, you can't prove that, and the judge agreed. they went to the appeal court yesterday but the appeal court too agreed there simply wasn't evidence to show they knew anything unlawful was going on. the headlines on bbc news... millions of smartphone users lose access to their data services, after the 02 network is hit by a software issue — in the past few minutes the company has told us that they hope all services will return in the morning. investigators say the leicester city helicopter crash — which killed five people — was caused by a disconnected cable the government promises an overhaul of mental health services — after a review finds "traumatic" and "damaging" treatment of patients. an update on the market numbers for you — here's how london's and frankfurt ended the day.

and in the the united states, this is how the dow and the nasdaq are getting on. back to the ongoing brexit debate. well, across the uk people are weighing up the issues and trying to assess how they'll be affected. chris page has sent this from the border between ireland and northern ireland. londonderry was the crucible of the conflict and the cradle of the peace process but more recently it's been the uk's city of culture, with a great sense of creative momentum. the indie group cherym are riding that wave. they're rehearsing their new single at the nerve arts centre and hope brexit doesn't disrupt their rhythm of touring. we've kind of grown up in a world where there was no checkpoints and stuff, but i mean, if that was to go back to that, we would be reverting ourselves back to a situation that was like, before our time, you know, the ‘70s and stuff,

and i don't think anyone wants to go back there. if you're going through airports or whatever and there's customs and stuff like that, if anybody's got like different passports or whatever, it's going to be a bit of a handling. so hannah, lauren and nyree want travelling to remain smooth, efficient and orderly. the mood's more serene over at the derry yoga and pilates centre. beautiful. but people here don't feel calm when they talk about brexit. it's really frightening, looking forward, for me and my grandchildren. i think a no deal would be a complete disaster. having lived through the troubles the first time round i would be very concerned about what will happen to the border. probably the best brexit would be just the deal that theresa may at the moment is offering, but it would be nice to let the people decide. but what do those who voted to leave the eu make of the prime minister's brexit plan? taking back the border and things like that is good stuff, yeah, yeah.

does it deliver brexit properly, do you think? i don't think so, no, no. brexit is a good thing? 0h aye, get out. do you think it's a good deal? no, hard brexit. the city is a place transformed, but no one's sure what changes brexit will ring. changes brexit will bring. chris page, bbc news. it's six years since university tuition fees were trebled to nine—thousand pounds a year in england — but today a survey suggests it's student accommodation that's rocketed in price. the study says that half of the rooms available to students across the uk are owned by private landlords. 0ur consumer affairs correspondent colletta smith reports. two students in leeds, living very differently. flats in amy's block cost up to £450 a week. this is a king—size bed, which is so nice to come to, because when i come here i feel so comfortable. i don't feel like i'm losing out on any of my home comforts, because i know a lot of accommodations have single beds. eleanor is paying a quarter of that.

everything you need in here though, bed... bed, desk, plenty of storage space. it's bigger than most. the average rental bill now eats up 73% of the full student loan. six years ago it only took up 58%. that's an increase that's being felt by students living in all types of halls. i get the full loan and a huge chunk of it is just accommodation. like more than half. look at some of the houses next to you, some are £92, some are in the hundreds. it's quite a lot. it seems a bit unfair on us. half of all student accommodation is now owned by private developers, like naveen. i think the universities are understanding that they need to up their game, or get out of it, basically. you know, they're primarily about education. the housing is something as default they sort of did. there have been big changes in standard student digs too. the vast majority are now en suite, with prices up 6% in university owned halls in the last year alone.

and the organisation which carried out the survey is worried lots of students will be priced out. there needs to be an expansion of accommodation in the middle market and at the lower end so, you know, we need more premier inns and travelodges, rather than claridge's and hiltons. whether by choice or necessity, students are splashing out more on a home away from home. colletta smith, bbc news, in leeds. now, elvis, aretha franklin and the beach boys have all had the royal philharmonic treatment. now, the carpenters have had some of their biggest hits re—worked with the orchestra — 35 years after karen carpenter's death. her brother, richard, worked on the new album, which was made in her memory and recorded at abbey road studios. peter bowes went to meet him at his home in los angeles. it starts again with just piano and karen, so... then the vibe comes and then karen just...

# why do birds suddenly appear? the song that started it all. # every time you are near.... the rest is history. # rainy days and mondays always get me down... # on top of the world, looking down on creation...#. richard and karen carpenter had hit after hit in the ‘70s but their career was cut short when karen died in 1983. she had the eating disorder anorexia nervosa. she was only 32 when she passed away. heck, she was just maturing. i try not to, at times, think of all the different things that we could have done.

or i'll hear a certain song or an old song and think, "heck, if we'd onlyjust done this, just for fun," you know? but, you know, didn't know, and that's just the way it is. but now, more than four decades on from their heyday, richard carpenter has rearranged some of the duo's biggest hits. it's the latest project for the royal philemonic 0rchestra, putting a different spin on recordings of music legends. for the first time, working closely with one of the original artists. there are certain things i'd heard through the years as i listened to our old songs every now and again and i'd think, "boy, i'd like to have another crack at that." to record at the abbey road studios, of course, i'd worked there once before, and it was a treat to work there again. it's quite an experience to step up in front of a group that big. for richard carpenter, it was an emotionaljourney, reliving those heady days when he and karen took the world by storm. now there's a new 18—track album

to showcase his sister's extraordinary voice. # follow you all around... this project is something different indeed and it's more than i ever expected it to be. the result is something i'm terribly proud of, for my sister, and for me. # and yes, we'd just begun... the evergreen appeal of the carpenters. peter bowes, bbc news, los angeles. that had us all singing. time for a

look at the weather now. not quite all of us, but rita had a little go. good evening to you, a little bit of rain around, a lot more of that to come, and we add into the equation some pretty strong and gusty winds, some pretty strong and gusty winds, some gales in places. so this is a combination that during tomorrow could well give some travel disruption, always worth chewing into your bbc local radio station, they will keep you up—to—date with things where you are. on the satellite picture, this is developing into an area of low pressure, deepening, becoming stronger. that will deliver the very stronger. that will deliver the very strong winds tomorrow but already tomorrow a lot of cloud, some splashes of rain, that becoming increasingly sporadic. just by me you can see the beginnings on the radar picture of our next lump of wet weather, which will slide its way in as they go through tonight, the tequila lay heavy rain across south wales and the south—west of england with the potential for some localised flooding and disruption, the wind picking up all the while on what will be not a particularly

chilly night but may be getting cold across the northern half of scotland. the wind is the biggest concern because of this, an area of light pressure. a lot of isobars, particularly the parts of northern ireland and scotland. inland spots can expect gusts of 50 to 60 mph, around some of the coasts, gusts of 70 to 80 mph. those winds bringing some big waves crashing into the shoreline of western scotland, the tide is pretty high tomorrow morning so that could cause some coastal flooding, the heavy rain as well not pretty driving conditions at all. meanwhile across the other end of the country, the south—east, a soggy of the day. the push that when start of the day. the push that when a way we will be left with a mixture of sunny spells and blustery heavy showers, wendy fawell of us and turning colder as the day wears on, so much so that across scotland over high ground we could see some sleet and snow mixing in. it stays windy and snow mixing in. it stays windy and pretty showery as well as we go through friday evening, and that ta kes through friday evening, and that takes us into what is going to be an u nsettled takes us into what is going to be an unsettled weekend. saturday may be

starting off in a slightly drier node but we bring more showers in from the west as the day wears on, those showers rushing in on a brisk westerly wind, temperatures nine in aberdeen, 13 in london, so pretty mild down to the south, and during saturday night, watched these isobars, they squeezed together for a time, the south—west of the country particularly likely to have a very windy spell of weather on saturday night. we will have to keep an eye on that, sunday at a bit quieter. a showery saturday, drier but a bit colder on sunday. met 0ffice warnings in force for the next 24 hours, read about those on the bbc weather website. this? programme contains scenes of repetitive flashing images. mobile phone meltdown for millions of 02 customers as technical

problems leave them unable to access the internet. 02 has apologised to its customers and says its teams are working hard to restore services that have been cut off all day. unable to use our mobile systems, to contact unable to use our mobile systems, to co nta ct a ny unable to use our mobile systems, to contact any engineers at all. so everybody has had to down tools. a lot of money lost. we'll have the latest on 02's data failure. also tonight... 5,4,3,2,1. some festive respite ahead of next week's brexit vote — as theresa may signals mps could get the power to decide on the controversial backstop arrangement for the irish border. the helicopter crash which killed leicester city's owner and four others is blamed on a mechnical fault — the pilots pedals