hello. it's friday, it's 10 o'clock, i'm chloe tilley. the revenge porn helpline has told this programme that increasing numbers of people are falling victim to a scam where fraudsters use one of your passwords in their email. kieran clare got an email where scammers claimed they'd hacked into his webcam and filmed him watching pornography. tory brexiteers have branded as "desperate" an attempt by the government to find a compromise before the crucial brexit vote in the commons. it comes as mps travel around the country trying to gather last minute support for the prime minister's brexit deal. it's a good delphi britain and it's the best deal and it allows us to deliver on brexit and get on with it. britain has truly been divided by brexit. later we'll be talking about how we can heal that rift, whatever happens. and us comedian and actor kevin hart steps down from hosting the oscars after he was criticised for sending homophobic tweets. we'll get reaction from hollywood. hello and welcome to the programme. we're live until 11 this morning. a new passenger charter is being proposed which is designed to make air travel less difficult for people with disabilities. if adopted, the charter would remove

the £2,000 limit on payouts for damaged wheelchairs and enforce better training for airline crews. if you have a disability and have faced problems when travelling, whether it's waiting around for hours for your wheelchair, or just plain ignorance by airport staff, do get in touch. use the hashtag #victorialive. if you're emailing and are happy for us to contact you, and maybe want to take part in the programme, please include your phone number in your message. if you text, you'll be charged at the standard network rate. here's annita with a summary of the days news. there are just four days to go until mps in the house of commons decide whether to back theresa may's brexit deal. the prime minister is deploying dozens of government ministers to visit schools, hospitals and businesses across the uk today, to promote the withdrawal plan.

senior cabinet members are among them, including chancellor philip hammond and health secretary matt hancock. this morning he's said more preparations are being made to ensure pharmaceutical supplies in the event of a no deal. well, we need to make sure that in all eventualities, there's unhindered flow of medicines for people who need them. that work is ongoing. there's further details that we are releasing today, including about how will prioritise medicines if there is a blockage of the border. the international medical charity medecins sans frontiers says it's had to end life—saving rescue operations in the mediterranean by its ship the aquarius. msf said it comes after what it called a campaign of obstruction by the italian government and other european countries. the father of a british tourist who is missing in new zealand has made an emotional appeal for help in finding his daughter. grace millane, who turned 22

on sunday, has not been in touch with her family since 1st december. in a news conference in auckland, david millane urged anyone who may have seen her to come forward grace is a lovely, outgoing, fun—loving, family—oriented daughter. grace has never been out of contact for this amount of time. she is usually in daily contact with either her mother, myself, her two brothers, members of the family on social media. this morning ukip‘s leader in scotland, david coburn, and the former ukip leader paul nuttall have both resigned from the party in protest at the decision to give tommy robinson a job as an adviser. mr nuttall, who's a member of the european parliament, said the appointment was a "catastrophic error". mrcoburn said ukip had been "infiltrated" by english nationalists. the party is now left with just nine of the 2a meps it elected in in 2014. that's a summary of some of the main

stories this morning, back to you. later on the programme... the brexit saga continues to divide opinions, families, friends and the nation so how can we start to heal that divide? well, we thought the reverend richard coles might have a few ideas, so he'll be here giving two mps a few tips. just two days after he was announced as next year's 0scars host, comedian kevin hart has stepped down from the role after an outcry over homophobic tweets which he wrote several years ago. we'll be live in la to bring you more on that. we've had one comment on this already, graham has got in touch via e—mail, he says... he was making these comments when he was 32, huget would have been a bit more involved by then, you can't claim the folly of youth in your thirties. making jokesis of youth in your thirties. making jokes is fine, but he wasn't making

jokes, his tweets showed a systematic pattern of homophobia which made hisjokes about it systematic pattern of homophobia which made his jokes about it a systematic pattern of homophobia which made hisjokes about it a lot less fu n ny. which made hisjokes about it a lot less funny. if you're going to document those comments you should be expecting them to come back and bite you later on. your thoughts are welcome on that and everything else welcome on that and everything else we are talking about this morning. do get in touch with us throughout the morning — use the hashtag #victorialive. if you're emailing and are happy for us to contact you — and maybe want to take part in the programme — please include your phone number in your message. if you text, you'll be charged at the standard network rate. chances are you've received an email trying to steal your money. but if you received one which knew one of your passwords, what would you do? it's believed this has happened to to thousands of people who have been contacted by scammers who claim they've hacked into their webcam and filmed them while they were watching pornography. the blackmailer demands payment or they'll release a video of it. the team behind the revenge porn helpline has told this programme that this has been its most common extortion crime in 2018. security experts say scammers are able to buy private passwords following data breaches.

let's now hear from three people who have received these scams emails. graham cluley is a technology security expert and blogger. liz clements says she was left shaken after she was targeted. she's also a journalist for the bbc. and kieran clare says he has received the scam email multiple times. liz, you say you were quite shaken by this, what was it particularly that got you, was it the fact it had one of your passwords? yes, absolutely, having your password given to you in an e—mail is very disconcerting. you start feeling very worried, what else have they been able to access? so i was very, very worried about it and my initial reaction was just to panic. but after awhile i calmed myself down and did some more research it. so

you weren't tempted to pay but obviously you were worried about the fa ct obviously you were worried about the fact that they might have been able to access different things with your password ? to access different things with your password? exactly, i used that password? exactly, i used that password for a couple of things so i thought they might have been able to look through my private things, which was very worrying and it was a little bit of a panic immediately, because you feel quite shaken. kieran clare, you've had several of these? yeah, i've had two or three that were almost identical, saying they were from different names, basically. did you realise it was a scam, were basically. did you realise it was a scam , were you basically. did you realise it was a scam, were you just as worried?|j wasn't worried about the specifics of the threat but i was very worried for my personal details and the fact that they have a password of mine, fortunately an old one so i wasn't really using that password for anything currently. but i can really see how someone could be more scared by it and be willing to pay. graham

cluley, i know you have received these e—mails as well, how are these scammers able to get our passwords, because that is the thing which is to strike people with this story? you're right, that is what is scaring people. these are passwords which have been revealed by pastor data breaches. you hear all the time about websites being hacked, many of these e—mails are quoting passwords from a 2012 hack involving linked in. and so everyone's password at that point got released which means hackers can get hold of it, they can associate it with your e—mail address, it's a really clever bit of social engineering which they are doing to try to fool you into thinking they know more about you than they really do. they don't know if you've been to a pawn website or not, they haven't hacked your webcam but it seems very convincing because there quoting this old password of yours. so what should you do if you are like liz or kieran and you get

one of these e—mails, clearly don't pay, but what can you do? you should probably just delete the pay, but what can you do? you should probablyjust delete the e—mail, don't reply to it, you'd want to go to them. but they haven't specifically targeted you. what i would recommend, however, is, you need to use different passwords for every website which you access. use a password manager programme, something which can store your passwords and means they are all random. i couldn't tell you my e—mail password or my twitter password or my linkedin password because they are all gobbledegook... but where do you write those, though? well, you don't write it on the computer, you store it inside a password management programme which locks them into a secure fault and that fault is protected by one master password. it is what the security professionals do but you can do it at home as well. the biggest mistake you can make is reusing the same password on different websites, because what the hackers do is, they will grab your password from one breach, maybe for

insta nce we password from one breach, maybe for instance we saw mary at the other day being hacked, one of the first things they will try and do is, if they can get your password out of that, they will then try and use it to or your amazon or your ebay... so use different passwords for different things. but also just apply a bit of common sense, don't panic too much if you get an extortion e—mail because what's the likelihood that they really are going to follow through these threats? what's the chances that you actually used that password on a pornography website? and most of us haven't even been to those websites anyway, let alone created accounts. the raciest thing i do online is go to the doctor who website! so you think, how likely...? buti to the doctor who website! so you think, how likely...? but i can understand vulnerable people feeling quite worried about this. liz, have you changed your behaviour? i can bet there's many people watching days programme thinking, i use may be two passwords for all of my accou nts be two passwords for all of my accounts or i just be two passwords for all of my accounts or ijust change one on the

end all one letter in the middle... have you changed your behaviour and your passwords as a result of this? yes, i absolutely have changed my password. what was interesting was that the password that was sent to me in an e—mail was the one i used for facebook and instagram and about three months ago i had notification p0p up three months ago i had notification pop up on instagram saying that i had had weird activity, logging into my instagram, coming from russia. so i immediately changed my password and then when i saw this e—mail coming through a changed two other passwords just in case and then i went on to the websites to see if my passwords had been leaked before. went on to the websites to see if my passwords had been leaked beforem is so time—consuming, kieran, did you change yours? i have done so and lam changing you change yours? i have done so and i am changing them much more regularly now, just really over, even at christmas the amount of new sites that i'm going to, new details for every site... online shopping and things. making sure i use

passwords, probably still not as many as! passwords, probably still not as many as i should, i have not gone as faras many as i should, i have not gone as far as the other speaker but yeah, i am changing a lot more now. what would your advice be to someone if they get an e—mail like this? would your advice be to someone if they get an e-mail like this? share it will get other people's opinions. i immediately sent it to my friends and my family and got their feedback, googled it to see if there had been a press article, which there had so it was quite evident that a lot of other people have had this e—mailand that a lot of other people have had this e—mail and it wasn't as personal as it at first seemed. now, graham, there are websites you can visit where you can put in your details, your e—mail address, and find out if your passwords have been hacked,is find out if your passwords have been hacked, is that right? that's right. there is a great website called, have i been powned? and if you enter your e—mail address they will scan

through thousands of things and it can bea through thousands of things and it can be a useful reminder to change passwords if you have not done so but i would strongly recommend everybody on the internet, get a password manager because... do you have to pay for that? no, there are free ones which are available so you don't have to pay for one. your puny human brain is not capable of remembering all of the different passwords which you use on the internet and making sure they're strong so get software which can help you do it. thank you also much coming on and sharing your experiences and for your advice as well, graham. craig gunn e—mail says... i have just well, graham. craig gunn e—mail says... i havejust seen well, graham. craig gunn e—mail says... i have just seen your presenter talking about computers being hacked, i received an e—mail from an unknown address stating i had been watching pornography and they quoted my full e—mail and password, stating they wanted $4000 in bitcoins otherwise they would e—mail my whole inbox with a video of me watching pornographyjust i was unsure of the nature so because i use my laptop for business, i had

to have my hard drive wiped and all my data added to an external hard drive. the total cost was £100 but i can't allow anyone to access my bank accou nts can't allow anyone to access my bank accounts or my e—mail they did say they can view me through the laptop webcam so now i have covered it with a sticky plaster, a short—term but easy fixture this one says... i have received over 20 e—mail is, blackmailers, accusing me of viewing internet pawn of an extreme nature and demanding bitcoin payment in order not to have the activity disclosed. for the record, order not to have the activity disclosed. forthe record, i order not to have the activity disclosed. for the record, i don't watch pornography on the internet on any watch pornography on the internet on a ny level watch pornography on the internet on any level but i am concerned that these blackmailers have managed to access people's passwords, albeit old ones. this one says... i received two of these awful e—mails quoting an old password stating they had hacked into my computer. i knew it was a scam because i have a very old pc and i don't even have a webcam. i googled it and there was advice online to ignore it which i did. i blocked the sender only to

receive another one a month later. to share your experiences with us on that story throughout the morning. you can use the hashtag #victorialive. there are only a few days left for the prime minister to persuade mps to back her brexit deal before that crucial commons vote on tuesday. government ministers are visiting schools, hospitals and businesses today, trying to win support. but some tory brexiteers have branded as "desperate" a proposed compromise deal which offers mps more of a say over the northern ireland backstop. that's the arrangement that maintains an open border on the island of ireland if the uk leaves the eu without a deal. jonathan blake is in westminster. bring us an update on this opposition that is coming from tory backbenchers on this proposed deal? yes, this is the latest plan which government has backed, it is an amendment to the vote in parliament which is due to happen next tuesday,

which is due to happen next tuesday, which effectively suggests that parliament would be given a say if, when and how the controversial backstop arrangement would come into play. now, that is the agreement between the eu and the uk that would afford a —— avoid a hard border between the republic of ireland and northern ireland if a trade deal cannot be done by the end of 2020. the amendment says that parliament would be able to vote on it coming into place, or perhaps have a say on whether to extend the transition period as well, which would seek negotiations continue and potentially the uk continuing to pay large sums of money to brussels as a result, for effectively continued extended mentorship of the eu. now, both of those options are already written into the withdrawal agreement that the uk has agreed with the eu. so there's really only so much of a say that parliament can have around the timing and certain conditions that would be put on that. and as you say, conservative

mps, particularly the staunch brexiteers among them, seem to be having none of this, ascribing it is a choice between the devil and the deep lucy. and the leader of the dup, arlene foster, whose to read theresa may relies on four votes in parliament, has also dismissed it as tinkering around the edges. and it is very hard to see that it is to gain enough support to tip the balance for mps to come on board with the government's deal. few would deny that it's been a pretty angry period in our national politics. brexit seems to have divided the country in a way that nobody could have forseen. but how can we start to heal the divides brought about by the referendum? is that even possible? and how will we look back on this era in decades to come? let's talk to gisela stuart, former labour mp and chair of vote leave, stephen kinnock, a labour mp who voted to remain, and the vicar who's a former pop star and appeared on strictly, reverend richard coles. gisela stuart —what can people on your side of the argument do

are you proud of the way that mps have behaved and their conversations, their debates and discussions around brexit?” conversations, their debates and discussions around brexit? i think we have to try and find common ground and the worst way to start this is by criticising the mp5. ground and the worst way to start this is by criticising the mps.|j ground and the worst way to start this is by criticising the mps. i am not criticising, i am simply asking whether you are proud, some people say it has been toxic... i think as politicians we are used to fighting in groups of political parties and as an opposition, it may be a loyal opposition but it holds the government to task. what the referendum has resulted in is dividing lines in and between the political parties and the u nfortu nate political parties and the unfortunate thing which has happened is that this has happened in such a way that the group of the voters who voted the other way are being treated as if they were an opposing party and people have been saying, how do we find solutions, rather

than everybody just. .. what do how do we find solutions, rather than everybodyjust. .. what do you think, stephen kinnock?” than everybodyjust. .. what do you think, stephen kinnock? i agree that we have got a new kind of politics now, because the referendum has to ina new now, because the referendum has to in a new wedge into the system and we are all trying to understand the mandate of the referendum and to build a comprise and common ground around it, orat build a comprise and common ground around it, or at least a lot of us are. i around it, or at least a lot of us are. lam around it, or at least a lot of us are. i am part of a cross—party group called norway plus which is basically saying we need to leave the european union but the referendum was for a soft brexit, where we stay very close to the single market and the customs union. and it's been actually very exciting and enjoyable to be part of a cross—party and enjoyable to be part of a cross— party group, where and enjoyable to be part of a cross—party group, where we feel that we are putting our tribal, narrow, party political divisions to one side and trying to work in the national interest to find a way that we can be dug out of this constitutional crisis and to reunite our divided country. but many people watching at home will be shouting at the tv now, saying, politicians are

not putting party politics aside, all people want is for everyone to come together and work towards a deal, and they watch prime minister's questions, or debates in the commons or interviews in the media and a lot of the time you get frustrated by mps...? i came media and a lot of the time you get frustrated by mps. . . ? i came to the uk in 1974, there was a three—day week and it was just after we had joined the european union and i came from germany. at that stage actually it was a very surprising decision that the united kingdom joined what was then the common market. and i sometimes wonder if in 50 years' time when we look back, what will we find more surprising, the decision of the united kingdom, with its much more global outward—looking ways historically tojoin more global outward—looking ways historically to join what was then the common market wore the decision in 2016 to leave? and i think that's the bit which the politicians across westminster have not get their head around yet. they are still in denial, they think we can mitigate what they think was a wrong

decision. my reference point would be quite a lot earlier, 1645. like most church historians, it is kind of deja vu. 1645, in my parish, the battle of naseby, decisive battle of the english civil war, happened down the english civil war, happened down the road, my predecessor at that time was kicked out of his, who is his home. so the church of england people, i am his home. so the church of england people, lam interested his home. so the church of england people, i am interested that the prime minister herself is a vicarage kid and! prime minister herself is a vicarage kid and i think that is probably something which is informing her thinking, we look for ways to reconcile irreconcilable opinions because we recognise that there is a huge benefit at the end of that, which is a narrative which is strong enough to sustain our sense of ourselves as having integrity will survive and transcend our present moment and i am very encouraged to hear what you say, stephen, i think it is absolutely essential because otherwise we are left with nothing at the end of it, and that would be extremely serious, i think, for all of us. do all of you see british society more divided now that and

any time you remember? yes, i do. i think we are divided young versus old, city versus town and graduates versus nongraduates. and norse versus nongraduates. and norse versus self? north versus south as well although i think if you look at the big northern cities, there is a big difference between those big metropolitan centres and the rural areas “— metropolitan centres and the rural areas —— north metropolitan centres and the rural areas “ north versus metropolitan centres and the rural areas —— north versus south. those divisions have existed for a long time by the way, it'sjust divisions have existed for a long time by the way, it's just that the referendum threw them into sharp relief and it labelled people and put them into tribes. so we've got to find a kind of politics which can bring people back together again. to find a kind of politics which can bring people back together againm what do we do? well, what you have to do is to find a persuasive argument which appeals to people and ca ptu res argument which appeals to people and captures their imagination and tells you that there is something which transcends our present division, there's a national story which will ta ke there's a national story which will take us through this moment of division and allow us to imagine a future in which the rooms are healed. it's absolutely critical, i think. and i do remember the time,

the early 805, with the consolidation of the first government of margaret thatcher, structural changes in our country, the difference between then and now. it was a very clear division between left and right. tho5e divi5ions cut across all those traditional tribal boundaries. identity politics as well. the thing which has completely surprised me is that when you have big divisions, there tends to be some movement over a period, whereas since the referendum, into a half years, if you do the polling, there has been very little change. and that means that neither side is genuinely listening to the other, otherwise they would have been some shift. you guys came in and greeted each other, you clearly get on... we're labour! exactly but you greeted each other, even though you're on different sides. i want to read you this example of how that is not the case for some people in the country. richard dunne e—mail

says... i'm afraid this has gone too far to heal any rift. i will not break bread with or buy good5 far to heal any rift. i will not break bread with or buy goods from any person or company that supported the leave campaign, nor will i vote for any of the current political parties. i don't care how brexit i5 resolved, i will move remain on the same mind, i suggest partition as an answer. that's. .. i same mind, i suggest partition as an answer. that's... iam not suggesting that is an answer but the point is, it absolutely demonstrates how familie5 point is, it absolutely demonstrates how families and friends and collea g u e5 how families and friends and colleagues have been absolutely drawn apart by this and they can't even have conversations, some people. go back to what democracy is about, the reason why stephen and i are perfectly friendly, we happen to disagree on europe but broadly 5peaking there's a body of ideas and values which bring us together, that i5a values which bring us together, that is a political party. elections, you measure that and then you go into parliament and it is theirjob then across this device. and that's why i think we all have such a re5pon5ibility think we all have such a responsibility at the moment of

saying, there's inequality, people being left behind and angry, and we need to show them that there's a way out. i think there's two things we have to do, one is to get a brexit that can hold the country together, that can hold the country together, thatis that can hold the country together, that is the tactical move, and then there is the strategic move which is to address the causes of the fact that we live in a deeply divided country, where london and the south—east have become untethered from the rest of the country near the investment and development in that part of the country isjust completely different, communities left behind for generations. but we can't start to resolve those issues until we get through brexit. i genuinely believe that the 52—48 mandate was a mandate to leave the political restitution is of the eu but to keep a very close and frictionless and seamless economy relationship. and i think that that's the argument that we have to frame, i think there's majority for that in the house of commons and if the prime minister would just listen to us, we could navigate a way out of this. do you think politicians

have a responsible attitude to calm the language down a bit? think we all do but i would not lay the blame entirely at the feet of politicians, i think social media is intensifying the anger aspect of the debate. i think of course this can be done, we've been more divided before. we will be more divided again, wejust simply have to do what it takes to find that way through, it's going to involve compromises we don't want to accept, sacrifices we don't want to surrender, but that is essential, i think, to getting through. let me reduce or comments from facebook... this one says... there is no way to heal the divide caused by the referendum whilst the covenant is seemingly more interested in their own views and interests. it seems to have got to the point that this divide will carry on for years. and an anonymous text... someone from the north of ireland... ifirmly believe that the brexit bus needs to believe that the brexit bus needs to be put into reverse immediately. the dup's be put into reverse immediately. the dup‘s stance puts their unionism above health, education, farming and

life in general. the divide can be healed immediately with a second referendum, people here and in britain now realise the error in their original vote, we were all sold a shoal of red herrings. i am a remainder. thank you very much. hopefully we can get you back on in a few months and hopefully we will all be a bit close together! still to come... honouring the unsung heroes of sport, we'll meet a schoolboy who has raised more than £23,000 running for charity and a former gang member who's got an award for his work with young people in east london. and we'll get reaction to a new passenger charter designed to make air travel smoother for people with disabilities. if you have a disability, and have faced problems when travelling, do get in touch. use the hashtag #victorialive. the us comedian and actor kevin hart has stepped down from hosting next year's 05cars ceremony after he was criticised

for making homophobic comments almost a decade ago. as well as a series of tweets, mr hart said in a comedy routine in 2010, "me, being a heterosexual male, if i can prevent my son from being gay, i will." announcing his decision to step down from hosting the oscars, he said, "i'm sorry that i hurt people. i am evolving and want to continue to do so. my goal is to bring people together not tear us apart. much love and appreciation to the academy. i hope we can meet again." well, let's go to la now, where sandro monetti is awake very, very early for us. it is half past two in the morning! he is an entertainmentjournalist and the editor in chief of the hollywood international filmmaker magazine. what do you make of kevin holt‘s

response? initially he said it was not going to apologise, and then suddenly the response comes out... really stupid, totally mishandled as was the whole thing. the mistake originally is with the academy firing him. it could only have been worse if they had hired harvey weinstein to host this year. this year the oscars is all about inclusivity so why hire someone who has got a history of homophobic tweets and comedy routines? if you hire anyone for a job, you do due diligence, background checks. clearly the people who run the academy didn't do it. and then kevin hart was also stupid not to delete those old tweets. if he really wa nted those old tweets. if he really wanted thisjob those old tweets. if he really wanted this job as much as he said. because this is the mainstream audience, the biggest stage of all. yes, they wear from ten years ago,

an acceptable. but he should have been quicker to apologise. the whole thing is a mess. was it surprised when it was announced he had got the gig? in hollywood, we were surprised to find anyone to host the oscars. it isa to find anyone to host the oscars. it is a career killer. it is very ha rd to it is a career killer. it is very hard to think of anyone whose career has advanced from hosting this show. it was kind of like pass the parcel, i don't want it... i don't want it... they ended up with kevin hart. star of it... they ended up with kevin hart. starofjumanji and it... they ended up with kevin hart. star ofjumanji and other it... they ended up with kevin hart. star of jumanji and other successful movies. but i know a lot of stars who turned it down, it is a poisoned chalice these days. twitter says he

made comments ten years ago and has apologised and has gone on to do greater things. people need to move on nonstop ringing things up from the past. you will never move on if you keep to move on nonstop ringing things up from the past. you will never move on if you keep dwelling on it. 0pportunity on it. opportunity in the future. there are a lwa ys opportunity in the future. there are always comebacks in hollywood is. but his time is not now. the 05cars keeps making mistakes. envelopegate. people who run them should be replaced. they are boring and bad. the ratings are terrible. this is why no one wants to be associated. they finally found someone associated. they finally found someone who did, they messed it up, he messed it up, what a mess. someone who did, they messed it up, he messed it up, what a messm someone who did, they messed it up, he messed it up, what a mess. it is a pleasure to speak to you as abba,

thank you for staying up so late. yesterday we revealed that hundreds of new homes up and down the country have been built using weak mortar that does not meet recommended industry standards. now, an mp is calling on the government to introduce stricter rules around the quality of new housing developments. kate green, who's the labour mp for stretford and urmston, saw our exclusive report yesterday and says it's an issue that has affected constituents on one particular estate. we'll talk to her shortly, but first here's a reminder ofjim reed's film. the mortar‘s completely disappeared. and estate near glasgow. you can see the insulation in here, too. vinnie bought this house six years ago. when we filmed, the mortar in his side wall was being replaced. when he moved in, there were small problems, cracks in the plaster and so on. then he was watching tv when he says he heard two loud bangs.

i went out to put stuff in my bin in the morning, and as i opened the bin lid and put the stuff in, stuff fell on my head. when i went like that, it was sand. and i looked at the bins, and there were bigger bits of sand and water. and i looked up, and that is when i seen what i seen. the mortar was falling out. he complained to the home—builder, taylor wimpey. he spoke to the nhbc. that's the industry body which guarantees his new home. nhbc arranged for a company to take mortar samples. the bricklayer says to his boss, "look at this. this is the worst i've ever seen". those test results showed the substance sticking the bricks together, the mortar, appeared to be far weaker than it should have been. i never put the mortar in. i'm the guy who retired and decided to buy a new—build house. i would never buy a new—build house again. the nhbc did accept that

something was wrong. repair crews came and went, but vinnie says the problem was never fully fixed. this is my house. this is inheritance to give to my kids. and i'm retired. it's supposed to be a happy retirement, and the last year and a half has just been a living hell. do you regret ever buying this place? yes, i do. i wish i was still in my old house. after 18 months, the nhbc did finally buy mr fascioni's whole house back off him. in a statement, it said: and the home—builder, taylor wimpey, said: i've been speaking to mp kate green and asked her to describe

the problems her constituents have had. constituents have bought new, brand—new homes over the last 18 months or so from persimmon and had a whole range of problems. toilets that wouldn't flush, toilets that were flushing boiling hot water. skirting boards not properly fixed. holes in the walls. gardens waterlogged. and it wasn'tjust the problems. everyone expects some snags when you move into a new house. but when they tried to get the problem is fixed, they got very, very poor customer service from persimmon, so it's been a really disappointing experience for my constituents. and have you got involved on their behalf? well, i tried to. i wrote to persimmon on their behalf some months ago, and i received a letter back simply saying it wasn't the company's policy to deal with mp5. i must say i was really shocked, because in the meantime my constituents weren't getting their problems sorted, and were very, very unhappy.

and then i discovered when i raised this in parliament that this was a pattern that was happening up and down the country with lots and lots of different house—builders. other mp5 reported similar experiences for their constituents, and people began to post me on facebook, to tweet about their experiences, to e—mail me, and i realised that this is a very, very widespread problem of poor quality building work, but worse, very poor quality customer service when people try to get things put right. so when you saw our investigation yesterday where we showed houses where literally you could run a finger along mortar and it was just crumbling away, in some cases the mortar had completely gone, presumably you weren't surprised by that? i'm terribly sorry to say i wasn't surprised. it's typical of the hundreds and hundreds of stories that i've been hearing over the last few months from up and down the country. and we know that the house—builders know there is a problem, we know the government knows there's a problem. the government was consulting

earlier this year on whether there was a need to strengthen protections for home—buyers. this idea of a new homes ombudsman is being looked at, won't come in for some time. is that the right direction? i think it's helpful. the government has said that it intends to introduce a new homes ombudsman. we don't have any details yet. as you say, it will be some time away, but i think that's a good step. i'm encouraging government ministers to get on with it. i'll be holding a debate in parliament on thursday to urge them to make rapid progress, but it is a very confusing picture of a home—buyers. lots and lots of different codes, they've got a warranty that they may hold, but that warranty only for the first two years covers all the defects that they might experience, and then it's really only major structural defects, even though the warranty in theory lasts ten years. there is no right to inspect the property before you take the keys and say you're happy with it. and as you reported in your programme yesterday, people are also being asked to sign bagging clauses if they are to get

the work put right. let me give you this statement, which we've received from mark cook, the regional managing director for persimmon homes north west. he said, "we've worked with our customers at woods end to address all outstanding issues. we take our customer service extremely seriously, and are wholeheartedly committed to resolving all of the issues that arise. i would urge any of our customers who have concerns to contact our customer care team directly." well, that's welcome. but, you know, my constituents began to experience these problems over 18 months ago, and i think their confidence in the company has been very severely dented. if persimmon and other house—builders are now saying that they're going to put things right, that's great. but this covers a huge range of builders, it covers a whole range of people buying houses up and down the country, and i think that the industry must now expect that people are going to look for much tighter regulation, because it's clear that they really haven't been meeting good standards of customer satisfaction, and it's simply not good enough.

kate green, thank you ever so much. thank you. now, i challenge you to not be inspired by our next guests. they're two of the winners at last night's mirror pride of sport awards, which recognise and celebrate those "unsung heroes" of grassroots sport across the uk. despite being only 10 years old, beau mckee won young fundraiser of the year thanks to his commitment to running and raising money, racking up a minimum of three miles a day and almost £25,000 for macmillan. he's here with his dad, gary. we also have bobby kasanga who, after spending eight years in prison for gang—related crime, is now the driving force behind hackney wick football club that has become the heart of the local community. before we chat to them, here's a quick look at what they do. i'm beau mckee.

i am 11 years old. i am running three or more miles every day of 2018. because he's so young, a year is a long time to try and envisage running every single day, but he just takes it a day at a time, and he just cracks through it. he just, like, gets on with it, really. he likes running for macmillan. he likes helping people. and at the end of the day, that's all that he really wants to do. we've ran every single day. at the beginning of the year, the weather was absolutely horrendous. there was snow, ice, driving hail in his face, and it went from that to when we in zante, it was 37 degrees. just a little bit of heat. bring water, you'll be fine. 0n the school residential, we were up at quarter to six in the morning running up the streets of york, he was back before his friends were up. he's fantastic.

it was basically one i got caught for a second time, so maybe eight months after coming out of prison the first time, i was back in prison again for the same thing. my daughter had been born, and ifelt i had messed up the early stage of her life, i need to make sure i am there for the latter stages. i was released february 24, 2015, and a month later, that was when i started hackney wick football club. hackney wick engage probably about 250 players locally in playing football every week. it's a community team, so everyone is welcome to come independent of your qualities, your background, your race. it doesn't matter who you are, all right? as long as you want to play football, you more than welcome to come and join us. it's a tool for all the young people around the area to progress in life, and to really develop as human beings, so that is what hackney wick is. it's a life school for everyone, a life school project. let's talk now to ten—year—old beau mckee and his dad gary and bobby kasanga.

thank you for coming in. beau, when i read your story i was blown away by the fact you are running three miles every day. you must have had days when you have said that, not today, my legs hurt, iam days when you have said that, not today, my legs hurt, i am tired, or i cannot be bothered? yes, we have had days when ijust didn't want i cannot be bothered? yes, we have had days when i just didn't want to go. but knowing i am helping people is what keeps me going. ijust fund raise for macmillan support to help those affected by cancer and it is a really good experience. running is in the family because your dad does a lot of running? we do. we said at the beginning of the year we would try and achieve 5000 miles between us as try and achieve 5000 miles between usasa try and achieve 5000 miles between us as a family and we are over 6500

now. do you enjoy running, beau? i do, it is really fun. you can clear your head when you're running. if your head when you're running. if you are having a bad day you can go and clear your head, what do you think about when you are running? don't know. sometimes the running gets in the way of the conversation we are having. he has developed, we never set out to be about his running, it was about raising funds to help people affected by cancer. he has come on in leaps and bounds. his running has improved, so there's everything about beau. he doesn't complain about the weather, he ran a half marathon when he was ten years old in one hour 49. that is incredible. what is the worst weather you have had to run in? either the heat which was over 30

degrees, or the cold. the beast from the east, you must have been running through that. now we have some footage of you getting your award. so we thought it was only fair that your award be presented by some runners, so i'm delighted to welcome serial paralympic gold medallist and marathon world record holder, the legend that is richard whitehead. along with a very good friend of mine who is a very keen runner, and marathon runner as well, the amazing jenni falconer. give them an amazing round of applause. applause what was that like? it was good. was ita what was that like? it was good. was it a bit surreal. i don't know. well

done, thank you for coming in. bobby, your story is such a hope for so many people. how did you find the strength to come out of prison and say, iam strength to come out of prison and say, i am going to set up a football club, help other people and be taken seriously? getting people to believe me when! seriously? getting people to believe me when i want to start a football club, iwas me when i want to start a football club, i was told i me when i want to start a football club, iwas told i needed money me when i want to start a football club, i was told i needed money to start a football team. i saw so many talented people when i was in prison. they were writing song lyrics, writing books. they wanted to getjobs lyrics, writing books. they wanted to get jobs and not lyrics, writing books. they wanted to getjobs and not be in the system. because i had been imprisoned previously, come out and then went back in within eight months, i want to say, you know what, let's give hope to people. i knew football is a catalyst that brings people together. sport always unifies people. so bringing that activity together we can empower

young people. we tried to make a difference and i want to achieve more and make a difference in my own life. did you find it tough to get sponsorship and funding, was that stigma like, you have been imprisoned, why should we trust you? at first i thought nobody would trust me to run the football club. the biggest problem we had was funding to get it going. sometimes a kid might not have his subs so you cannot turn him away. now we do old school fundraising where we knock on doors. we stand outside tesco with buckets and people give money. we are grateful to achieve a lot of sponsorship. lots of organisations have been supporting us. it's not just the football, we go into prisons and speak to inmates, to give them hope about rehabilitation upon their release. people in prison

don't think what am i going to do when i get out? they have anxiety, they are not sure what they are going to do. so i can show, if i can do it, so can you. bobby, we have a clip of you receiving your award as well. to see you do something so constructive in east london, giving back to the community. it is amazing. i can see that you are emotional and so you should be. what you've done is special, it's a special story. i'm so proud to be here and i'm humbled to give you this award, so well done. and to hand bobby his award, our special recognition winner, bobby kasanga, ladies and gentlemen. thank you. jermain defoe giving you that award and saying he is humbled, what did that mean? it has been a whirlwind week. meeting jermain defoe, these are people i have looked up to playing football when i was younger.

the biggest moment for me is having two young members, who we have been helping over the last three years, having them in the audience and giving them aspirations to do better. if you look at the man you are today, did you think you could be that man when you came out of prison? i was always helpful. i didn't think things would develop as fast, but i have always tried to work hard. my wife, she says i am working too much. but it is about trying to make the difference, let people know, forget about your past, this is what i am doing now and this is what i can achieve. it is incredible for anybody watching, what you have done is so important. it shows you can make a difference but i want to read this comment which has come in from sunshine on twitter. beau, you are so cute. love your personality and thank you for being such an amazing human being.

you are a shining example to so many boys. what is like to hear that? it is amazing. you have been running today already, is that right? yes. your dad dragged you up around central london at 6:20am so was that good? it is nice seeing different things. now i can have the whole day to myself. you have a long train ride home but thank you for coming in and congratulations to both of you. lost and damaged wheelchairs, left on planes for hours, unable to get onboard in the first place or even forced to drag themselves through arrivals, flying whilst disabled can be a traumatic experience. but a new charter for airlines and airports has been proposed which could make air travel smoother for disabled passengers. if adopted it'd remove the £2,000 limit on pay—outs for damaged wheelchairs and would enforce better training for airline crews.

and in the longer term it aims to find a way for people to take their own wheelchairs into aircraft cabins. with me now is chris wood — he founded "flying disabled " after frustration at how his disabled children were being treated and he is part of the group that helped formulate the new charter. and joining us on skype is mary doyle, she is a wheelchair user and has had multiple awful experiences in airports. thank you so much for coming in. mary, give us an idea of what it is like to fly as a wheelchair user? you need a lot of resilience. no customer service person sets out to make your journey customer service person sets out to make yourjourney horrible, but there are so many processes and so many different standards being used, it is hard to have a consistent

experience. some of examples, i have had a broken wheelchair on arrival in bangkok. that basically means i was trapped in the hotel for three daysin was trapped in the hotel for three days in an airline chair which i couldn't use independently while they found reply daily—macro repair place to see if we could make a temporary fix for my chair. these events a re temporary fix for my chair. these events are massive and it ruins the entire experience. i have had exa m ples entire experience. i have had examples where i have been denied boarding. there was no staff to boarding. there was no staff to board me even though i was there. allow us in advance and they knew i was there. on that occasion i was carried on board by drunken expats coming home to the uk. but i was grateful to get on and be back in one piece. those were the two worst experiences i had which caused me to avoid using one particular airline for ten years. it's not uncommon to

sit on the tarmac when you come back from a destination whilst they look for your chair of the lift, which could be on the other side of the terminal. they physically set you on the tarmac? the aircraft sits on the tarmac. this must be frustrating for you? people go on for the rest of the journey and enjoyed their holiday and you are waiting for assistance. they are cleaning the aircraft around you. the staff are like, we need to get onto our next trip. it massively embarrassing. i am quite tough, but on two occasions it has pushed me to cry in public, which i was not intending to do. it pushed me to the edge because it was so traumatic of the two hours. both occasions where transatlantic and i was desperate for the bathroom. this

isa was desperate for the bathroom. this is a landmark step. i want to introduce you to chris. you just got so fed up with the experiences of your children had, what did you have two ensure? both of my children, they are young adults, 22 and 25 and for them to fly, it is a military manoeuvre. mary has had those experiences and this is almost a daily basis in my inbox in terms of reports. some can be historical, but with what is going on, they are being brought to the surface. i am on twitter as flying disabled and people tweet me saying i am sitting here now are waiting for my chair, what do i do? 0r here now are waiting for my chair, what do i do? or it has broken and i have just arrived on my holiday, what do i do? we want to fix it and thatis what do i do? we want to fix it and that is the plan. i have spent three

daysin that is the plan. i have spent three days in hamburg with aviation creators and innovators. they were hungry for this and they were telling me, there was one guy, his mother is 84 and she doesn't want to fly a ny mother is 84 and she doesn't want to fly any more. he lives in new york, she is in san francisco and she can no longer travel to see her grandchildren. so basically he goes to her. he said i am embarrassed, this industry needs to step up. tha nkfully this industry needs to step up. thankfully they understood this and they want to get behind this. i sense a mood for change. lots of people getting in touch. jim says, finally some attention to this. i had a hip replacement in 2016. when i went to birmingham airport, i reported the metal replacement to every security officer. the officer retorted, anyone, elderly man walking stick could save that and as

my replacement hip set off the alarm, subjected me to a humiliating electronic scan and body surge then admitting you must have been your hip. i have the same experience in dublin on my return. jane has, i travelled between manchester and ib is this year and the disability assistance was fantastic on what we re assistance was fantastic on what were busy airports. roy on twitter says, the other side of the coin is, they are a problem for able—bodied passengers. but pharaoh airports our flight passengers. but pharaoh airports our flight was delight for 30 minutes from 19 wheelchair passengers boarded. should there be two calls for a flight, disabled and able—bodied. another one on text message says i able—bodied. another one on text message says i was able—bodied. another one on text message says i was left on a plane for 45 minutes. everybody had got off, then when we had got to the carousel, our luggage with the damage wheelchair was all going

round. it is unacceptable. chris, why can't someone who uses a wheelchair take it onto the aeroplane? it would make it easier. i was enlightened by the delegates in aviation because they thought it had to be paid for separately. aviation is driven by the pound, the dollar and the euro but some of them dollar and the euro but some of them do have a moral compass. some of them say if we take it inside the cabin, that means we can sell luggage space inside the hole. so the lights are coming on. but it does need to change. mary, what difference would it make to you if you could take your wheelchair on board the flight? it is the choice, it takes away the worry the chair going out, how it is handled correctly and it takes away the strain and worry away from the entire flight because you know your chair is safe. it would be a massive relief to a lot of passengers. that

means mary, and as you know, if you your wheelchair, it will be in one piece when you arrive at your destination. that is one of the worries removed. i don't travel on an aircraft saying my legs might be broken when i get there. thank you both for coming on this morning. wa nt to both for coming on this morning. want to bring you this message, we we re want to bring you this message, we were talking about this daily—macro e—mail scams. susan who is 87 says i have never visited one of the sites in my life i wasn't worried but i was getting six or seven of these nasty letters a day. if i block them, they returned from a different centre. then they stop. last week they sent another two. it is a tiresome waste of time for these greedy people. thank you for your company, have a lovely day. it has been a windy start to the day

across northern areas. heavy rain moving across many areas. it is still with you across the far south please daily—macro east of england. we are left with a mixture of sunny spells and showers. showers are frequent across the north and the west. tempers are dropping down. if you are travelling through this evening, those winds will be strong. travel disruption is likely across western scotland into this evening. 0vernight, windsor eventually easing away. windy in the far north—east of scotland. clear spells and temperatures down to eight or nine

celsius. through the weekend, windy on saturday, especially saturday night in the south—west of the uk. lots of showers on saturday but by sunday will be drier and more subtle. sunshine but turning chilly. goodbye. you're watching bbc newsroom live — it's11am and these are the main stories this morning: selling the deal — theresa may sends 30 ministers out across the uk to persuade local communities that her brexit deal is the best option — ahead of tuesday's vote in the commons. if you look at this deal in the round, it delivers on the referendum result in a way that support the economy, allows close trading ties with europe and then will allow us

to get on to all the other brilliant things this country can do. a bbc investigation finds black and arab academic staff at the uk's top universities earn a quarter less than white colleagues. grace is a lovely, outgoing, family orientated daughter. grace has never been out