hello, it's wednesday, it's ten o'clock, i'm victoria derbyshire. big delays for british airways passengers this morning because of computer problems. customers on social media say there are long queues, flight delays and cancellations and the app has crashed. announcer: and the app has crashed. unfortunately i apologise but announcer: unfortunately i apologise but we have had an it failure this morning and we are unable to do a number of activities through our it systems. that doesn't mean that any shorthaulflight this systems. that doesn't mean that any shorthaul flight this morning systems. that doesn't mean that any shorthaulflight this morning is currently cancelled. we'll talk to this passenger stuck on holiday in cyprus, trying to get home. plus this man, stuck on a plane which is going nowehre in manchester. if you're affected, let me know. your energy bills are about to come down. millions of us will save around £75 a year after the regulator lowered the maximum amount customers

can be charged. food firms are asking the government to relax competition rules to help them cope with a no—deal brexit. people are used to having things on the shelves every day of the year, and that is not going to be the case. today, we're talking to businesses about how prepared they are for a no—deal brexit. if you work for one, or run one, are you ready for a no deal? let me know. and the newjab that has helped obese patients lose around iolbs injust a month. we'll talk to the woman behind the reasearch. hello. welcome to the programme. we're live until 11 this morning. this morning, if you work for or run or small— or medium—sized business, let us know what prepartions you're making in case the uk leaves

the eu without a deal at the end of october. how much have you done? have you had the guidance you need from the government? #victorialive or email. first, rebecca jones has the news. british airways passengers are experiencing long delays at airports this morning because of problems with its check—in and flight departure systems. big queues, like these at heathrow‘s terminal 5, are being reported — as well as flight cancellations. ba is advising people to check its website for the latest flight information and allow extra time at airports.

15 million gas and electricity customers will see a cut in their bills from october. the regulator, ofgem, has announced it's lowering its price caps for people on standard variable tariffs or pre—payment meters. the new cap could see these households typically pay £75 less a year. the food industry has asked the government to waive aspects of competition law if the uk crashes out of the european union without a deal. leading retailers want to be able to coordinate food supplies in the event of a no—deal. currently strict rules prevent rival businesses from discussing supply or pricing. the industry says leaving in the autumn could pose more supply problems than the original brexit date last march. the lawyer for a british woman accused in cyprus of making a false rape claim has resigned from the case, citing a serious disagreement with his client. the 19—year—old british woman claimed she had been raped by 12 israeli men injuly. the case has been adjourned and the woman remanded in custody. the shadow chancellor, john mcdonnell, has

said a future labour government would not block a second independence referendum in scotland. speaking in edinburgh, he said it would be up to the scottish parliament to decide whether to hold another poll. at the last election, labour said it would oppose such a vote. the music festival boardmasters has been cancelled, just hours before it was set to begin. the three—day event headlined by wu—tang clan, florence and the machines, and foals, was set to take place in cornwall this weekend. organisers said concerns for safety following extreme weather warnings led to the decision. that is the news for now, back to victoria. ok, let's find out straightaway what's happening to british airways passengers who are tweeting about "insanely" long delays at check in desks, flight delays and flight cancellations. ba says the problems are affecting flights across its network but not at every airport.

first let's speak to some of the people who are stuck. sam angeli is in cyprus on holiday with his family. his flight home tonight has been cancelled and paul jones is on a plane that was due to take off at seven but it still on the tarmac in manchester. paul, why are you still there now? well, we've been waiting for some baggage issues to get sorted out. it sounds like that's been done and we arejust sounds like that's been done and we are just waiting sounds like that's been done and we arejust waiting for a sounds like that's been done and we are just waiting for a slot, following some last—minute pay to work, so i think we are actually going to be on the move about three and a half hours after we were supposed to be. do you know what the delay is down to? know, we just got told it was a computer system outage. i think it has got something to do with the baggage handling system because they had to do something manually this morning instead. and you are i think eventually going to boston, are you going be able to connect catch your connecting flight? maybe, ifi run!

but quite possibly i'm going to miss that flight so i guess i willjust join the queue of people waiting. there is 140 people on this plane and 129 of them have onward connections, so it's going to be a really long queue down in heathrow to suss out where everybody is able to suss out where everybody is able to go next. you seem pretty calm and sanguine, are to go next. you seem pretty calm and sanguine, are you to go next. you seem pretty calm and sanguine, are you really? it's stressful, but i travel a lot, so i guess you've just got to roll with it. let me bring in sam, obviously, paul, if you take off, just... we are moving now, just started pushing out! let's hang on to you as long as we can until one of the cabin crew says it's time to stop talking on national television. sam, hello, says it's time to stop talking on nationaltelevision. sam, hello, i hope you can hear me ok. nationaltelevision. sam, hello, i hope you can hear me 0k.|j nationaltelevision. sam, hello, i hope you can hear me ok. i can, yeah. you are stuck in cyprus, when did you realise your plane home was

cancelled? about two hours ago. my wife checked online to see what was going on and to check in and everything like that and it has come up everything like that and it has come up and said that our flight is cancelled. they've not e—mailed us, phoned us, texted us, messaged us about any of it. we're just supposed to know what to do now. are you crossing? i'm really angry with them. i've been angry with ba since i got on it, to be honest, they've been an absolute shambles from the start. why do you say that. they've got those self check—in bagging machines, i got stuck for about an hour and machines, i got stuck for about an hourand a machines, i got stuck for about an hour and a half in one of those, i couldn't get my kids any breakfast before our flight. then when we did get on the flight i couldn't get my kids anything to eat then because we had a delay for an hour. and now they have compounded all of that by they have compounded all of that by the flight being cancelled and we are not going to tell you anything more, we are not even going to

contact more, we are not even going to co nta ct you more, we are not even going to contact you to let you know that your flight has been cancelled. do your flight has been cancelled. do you have any sympathy with the fact that it you have any sympathy with the fact thatitis you have any sympathy with the fact that it is a global systems outage? i've got no sympathy for british airways, i've got absolutes empathy for the people trying to travel and do what it is they knew to do. people want to go on holiday with their kids, this is a multi—million pound company, you can't be blaming things on it systems, it's a joke. presumably you will have to try and book another hotel for tonight? we've just booked one, it has cost us we've just booked one, it has cost us £850 and we have had to book two i’ooitis us £850 and we have had to book two rooms because they won't put two children in the same room. presumably you will be asking for that back from ba at some point? yeah, but they will probably give us one of their vouchers which we can only use flying with them, which we will probably never do again anyway so... will probably never do again anyway so... you will never fly with them

ain? so... you will never fly with them again? no chance. great reputation, national carrier, you think it's gotta be a brilliant experience. no. terrible. we've got plenty of m essa 9 es terrible. we've got plenty of messages coming in. joel has tweeted to say, interesting to see that ba have offered to rebook us onto another flight that is already cancelled. pam says... so, beat cancelled. pam says... so, beat cancelled my flight with four hours to go, and now their website is failing to let me rebook. it is a shambles. ba, they say they are working as quickly as possible to resolve the systems issue, which has resulted in some shorthaul cancellations and delays from london airports. they're offering customers booked on shorthaul services from london today the opportunity to rebook to another day. no mention of 210 passengers like yourselves who are already abroad? it hasn't saved me 800—odd quid, has it? it's a joke. and they will get away with it as well, they always do. well, i

hope it is your final day of your holiday with your wife and two children and thank you for giving us the time this morning. if you want to get in touch, if you have had your flight cancelled or delayed or your flight cancelled or delayed or you are at an airport, they have those big telly zone in the airport, usually the sound is turned down, but do get in touch. send me an e—mail or message us on twitter. use use the hashtag #victorialive. if you work for or run a small— or medium—sized businesses, are you preapred in the case of a no—deal brexit? there are 85 days to go to oct 31st, the date the new prime minister is committed to leaving the eu by do or die. so, what does no deal mean? most agree that there will be signficant disruption in the short—term at least,

we will have no trade agreement with the eu, we will also lose the associated agreements with around 70 countries worldwide. the uk will revert to trading on wto terms until we can come up with new deals. for the 250,000 uk businesses trading with the eu, that means new customs and border controls and possibly higher tariffs. the uk government has invested over £6 billion in getting this country ready and says it's scaling up preparations. let us know whether you feel preapred for a no—deal brexit if you run or work for a small or medium sized business. we'll speak to some business owners in a second, but in the meantime our reporter jim reed has this. we're just going to go into the warehouse and this is our warehouse in west molesey, where we send out internet orders. creative nature started, actually, a while ago, but i took over it in 2012. so, we've got the muffin mixes here. our products are sourced

from all around the world. so, we start with the raw materials, so, for, example cacao powder from peru, spirulina from hawaii. we import from europe. basically, get them all delivered into the uk and we manufacture everything here. well, maybe you should try them. you're not allergic to anything...! in terms of a no—deal brexit, we are quite worried, because we will have containers on the water. so, for us, it's a big concern with tariffs — what's going to happen? are there going to be delays? again, a perishable product is going to have big concerns for our customers, as well. now, are there different forms to fill out, different customs declarations, that kind of thing? we are actually really worried about that side of things in terms of the customs, because if we don't have the right documentation, we won't get our goods through. are the government going to help us with training new staff to be able to take on this documentation — this extra step that we have to do? also, the time — are small businesses like me going to be able to afford to employ someone

to actually take on this role? in terms of export, we are in over ten countries. in europe, it's portugal, spain. so the tariff on your end products going to the eu, under wto terms, would be about...? they're saying between 3—5% that we should budget for. however, you don't know yet. we reallyjust don't know what's going to happen. so that doesn't sound to me like a huge amount. is that likely to really affect whether customers — end customers — buy your product, if something's 3% more expensive, or 5% more expensive? it can affect us, because, in food, margins are very, very slim as it is. and so 3% is a lot, especially when you're having to send so much goods out. and our product, for example, retails at 99p. 3% of that — a customer doesn't want to be pushed over that pound mark. salt tubs, we supply ocado with them.

then we've also got the hemp protein, which actually comes from europe, as well. can i ask how you voted in the eu referendum? i actually voted to leave, at the time. i don't regret my decision, because i do think we can forge really good trade relationships. however, i do not think that has been done yet and i don't think there is enough funding out there at the moment to help the risk that all this uncertainty is causing. i would ideally like to see a deal done, but it's got to be the right deal for the country and for small businesses. so, yes, i would like a deal. if there is no deal, we need to have the most preparation given to us, because we don't know what's going to happen. so, without knowing, we don't know how to prepare. let's talk to patricia michelson of la fromagerie in london, and shaun powell, ceo at find me a gift based in leamington spa. also with us, clive mills

who runs a small haulage firm called euro to go, event logistics based in bognor regis, and from bulgaria we can speak to larry kotch, founder of digital marketing agency brainbroker. welcome all of you, thank you so much. i want to pick up on the point made right at the end of the film there — do you know how to prepare? all i know is that we're going to have to put a lot of money aside to prepare because it is going to cost us prepare because it is going to cost us very much prepare because it is going to cost us very much more. prepare because it is going to cost us very much more. how much money are you going to put aside? as much as we can afford. what does that mean? it means that if there is a no deal, we have got to be prepared for a lot of extra taxes, the european vat, the european duty on wines et cetera, to be able to pay that up front, because things will be paid upfront to. in terms of pounds, can you tell us what sort of some?” haven't decided yet but all the time we are setting aside small slices of money to do it. do you know how to

prepare, shaun? i am the odd one out because we are a gifting business and our because we are a gifting business and our customers are because we are a gifting business and our customers are almost exclusively uk and our suppliers also are almost exclusively uk, so the immediate impacts of, for instance, a collapse in sterling on first november, tariffs because of wa wto et cetera, will not directly affect our business. and about 50% of my business is at christmas. and christmas we absolutely know is on 25th december this year, despite... deal or no deal! deal or no deal, whatever boris does, christmas will come. and in the uk, british families are brilliant at buying gifts and enjoying christmas, and they protect that season. so, for me,| they protect that season. so, for me, ithink they protect that season. so, for me, i think i am probably pretty brexit proof. 0k. clive, hello, are you brexit proof? well, we don't know what to prepare, as a haulage

company, and being on the international road haulage association, we have had no information on what we are supposed to prepare for. i was very privileged four years ago to be invited to advise ministers and government through the association and various bodies on what they felt would need to be in place. so, we we nt would need to be in place. so, we went to these meetings and we tried to advise them and one of the things that came across is, they haven't got a clue on the amount of freight thatis got a clue on the amount of freight that is actually going to hit us and the paperwork that we're going to have to generate to bring that freight in and off of this island. but they might have a clue now because you've told them and we're nearer to the deadline? not at all. we've had various meetings and one of the things that came out was, at the moment, in dover, and i picked over because it is the main gateway to europe in and out for express freight, at the moment they're dealing with about 20,000 — 25,000

non—eu consignments per week. that figure is going to go to between four million and 6 million, and that is underestimated, they feel. now, they have got no staff, and nothing in dover, to cope with that amount of volume of paper. so, just to read what the government has done so far, you will know the chancellor is talking about 500 extra border force officers, infrastructure around ports, managing traffic disruption in kent, stockpiling medicines and capacity warehousing... how our 500 people going to deal with 4 million -6 people going to deal with 4 million — 6 million pieces of paper? everyone of those has to be logged ona everyone of those has to be logged on a computer. the computer is in salford and manchester, it is 25 years old. at the moment we have a failure rate of about once or twice a week where it can be 3—5 hours, similarto a week where it can be 3—5 hours, similar to what heathrow have experienced on your previous thing, where we get held up. we get pulled into the port, we can't clear that

paperwork, we stay put. where are you going to park? on an average day there have been 7000—10,000 trucks going in and out of dover. where are you going to park? the m20? we are not allowed. we are not allowed to ta ke not allowed. we are not allowed to take our nine outbreaks on the motorways. they've got no facilities in kent to deal with us. also, kent have closed all the layby is, we now get fined if we park in the layby is overnight to. they have talked about operation stack but let's not go into that. i want to bring in larry kotch, you are in bulgaria, why? that's right. and i think it is very much like one of your other guests whojust said that much like one of your other guests who just said that we are a much like one of your other guests whojust said that we are a bit more brexit proof. what you've heard from a few people here and what i think we consistently see on the news is a lot about companies who are affected by tariffs, but a lot of the companies in our sector in the uk are service—type businesses, for example mine is a marketing agency,

we work with uk companies but we have a lot of staff out here in bulgaria. and so we actually feel very confident about the future, we're looking forward to it. all of the noises made by the local government have been very pro whatever happens, no deal or deal. of course we would like to see a deal, absolutely, but i think as far as what we need to prepare, paperwork and so on, as long as there is a sensible visa arrangement, no visa travel for 90 days, which i think has been reciprocated by both sides so far, effectively, we're actually not at risk of march. people have been near shoring or outsourcing to places like vietnam, cambodia, fora shoring or outsourcing to places like vietnam, cambodia, for a long time. if there is extra paperwork, those hopes will have to be jumped through at the appropriate time to level paul e—mails to say... i run a

small joinery level paul e—mails to say... i run a smalljoinery business, we were told that if we voted to leave, everything would come crashing down and we were going to recession. the complete opposite has happened. the building sector is booming. i'm sick of this scaremongering. tom says... it has almost destroyed our small business already. this one says, it doesn't matter what happens to the man on the street, the political class and the rich will be ok. this one says. . . class and the rich will be ok. this one says... if parliament tried honouring the referendum result, we would not be heading for a no deal. and i voted re—. this one says... i view no deal with trepidation. these ministers are committing this country to years of uncertainty. they are already attempting to portray the eu as the bad guys. this one says. . . portray the eu as the bad guys. this one says... it is simple, it will be cottage traffic, a no deal. have you spoken to uk citizens that run businesses in the eu? have you spoken to the 45,000 british it contractors working in the eu?

without freedom of movement, it will bea without freedom of movement, it will be a closed market. patricia michelson, michael gove, the cabinet minister in charge of leaving the eu with no deal, announced that we will have one of the biggest peacetime public information campaigns costing £100 million so that people and businesses can prepare, are you looking forward to when that will be ready? i'm sorry... it's hilarious. that is hysterical laughter, rather than... yes, i am slightly hysterical, because it is, i am all right, jack, what about the workers? we have to eat. people will expect things on the shelf. it's no use saying you're not can i have so much on the shelf. i want to have some information. i have been trying to get information for the last three yea rs. get information for the last three years. hmrc, have you signed in? yes, i've signed in. i have actually worked with my transport people both here in the uk and abroad, to make

sure that we do have some sort of paperwork in place, so we can do it. but what happens at the borders, what happens at calais if the french say, we haven't got enough workers here, we're just say, we haven't got enough workers here, we'rejust going say, we haven't got enough workers here, we're just going to stop...? which has happened, we have seen over the last year, stoppages at the ports, delays. i'm talking about fresh food. you're delaying it another two days? not good. clive, what opportunities do you see, potentially, from a no—deal brexit, if any? i was asked this question, i was privileged to go to the house of lords on first november last year to give evidence, and this question they ask, and it was unanimous that it's not a case of whether we stay in or out, it's a case of, there has to bea in or out, it's a case of, there has to be a deal to move the freight, to bring in ourfruit to be a deal to move the freight, to bring in our fruit and veg, and there is no positives if we leave without a deal. let me ask shaun the

same question? at the same time as i don't think there is an awful lot of downsides for the gifting business, i can't see any upsides, either. i can't see on first november uk consumers suddenly becoming more confident about the future. what about in ten years' time? goodness me, ten years. as a small company, 12 months is probably the limit of my planning horizon. i can't think in that sense. but if i think about some of the shops that the uk consumer has been through in the 20 yea rs consumer has been through in the 20 years that we've been selling goods, such as the financial meltdown in 2007 -- such as the financial meltdown in 2007 —— shocks —— and we went through that, the uk consumer i think is remarkably resilient, and i think is remarkably resilient, and i think smes, our sector, also are generally fleet of foot and innovative, and whatever happens with this brexit fiasco, frankly, i ama with this brexit fiasco, frankly, i am a remainer, whatever happens with this fiasco, we will deal with it.

an opportunity is as far as you're concerned, what do you think? mainly, for me, we are not as touched by this as maybe some of your other guests. i think it is actually predicted that outsourcing is going to increase after brexit because people trying to reduce costs on the uk side will look more at what they can do to outsource. in terms of opportunities, i think for us are terms of opportunities, i think for us are expecting it to say stay fairly the same, potentially our clients in the uk will have reduced budgets or increased budgets, we're not sure, there is not any clear signals on that front yet. but i thinkjust generally, signals on that front yet. but i think just generally, i'm signals on that front yet. but i thinkjust generally, i'm more... i thinkjust generally, i'm more... i think we have a very pro—business set of people in government at the moment, at least ostensibly, whether or not they can actually deliver on that... there are some benefits, some leavers which i think we could now pull outside of the eu. i think the trouble is, it is hard to

envisage that new world because there are still so many poor signals coming from the government and are so coming from the government and are so many issues, a lot of businesses affected, like thank you all of you, why don't we reconvene at the beginning of october, and then on november the 1st, to compare? it's a deal! thank you very much, and all the best with your businesses. i've got so many messages i want to read you, to do with people affected by the ba delays. manchester airport, this person says... unable to access any systems. they are suggesting people go home. this one says... i a lwa ys people go home. this one says... i always fly ba but i don't think i wa nt to always fly ba but i don't think i want to risk this again. it's a shame you can't organise a fix for

the systems or get a different one. this just isn't worth it. this one says... british airways are an absolute joke of an airline, stuck in newcastle, flight home to denver is boarding soon from heathrow on a different airline and british airways is taking zero responsibility for us missing our next flight, despite this being absolutely their fault. this one says... it doesn't look like it is just departures and checking issues, my parents are at terminal 5 in heathrow waiting for bags. there is only one convey about working, lots of people stop waiting for luggage reclaim. we're going to continue to talk to passengers throughout the programme. to get in touch. a new hormone injection has been found to help obese patients lose around 10lbs injust a month. researchers at imperial college london say the results were as good as having surgery to have a gastric band fitted but, in the small study they carried out, they found no side effects. joining me now is tricia tan, professor of metabolic medicine at imperial college london and lead

author of the study, jeff bullock, who controlled his prediabetic condition with diet, and naveed sattar, who is also a professor of metabolic medicine at the university of glasgow. tricia tan, this is an injection rather than surgery, how does it work? 0k, rather than surgery, how does it work? ok, so, this hormone treatment is based on the natural concept of gut hormones, which are released from our own gut after we eat. now, we know that bariatric surgery is currently one of the most effective treatments for long—term, sustained obesity and diabetes, and after bariatric surgery, for example, gastric bypass, not gastric banding, is that these gut hormones are elevated to four times the normal level. so, the study was to see if we could mimic this natural change

in hormone levels, to try and mimic what happens after bariatric surgery. and so, those hormones, trying to mimic those of gut hormones, do they suppress the appetite? yes. so, these hormones sort of are released in response to eating and they signal to the brain to say, i am full, i am less hungry. but what we also know is that after bariatric surgery, for instance, when these hormones are elevated, other things change in the patient with regard to food, so there are lots of exciting functions with these hormones. you gave this injection, which i think is under the skin, over a period of 12 hours? yes. it's just like an the skin, over a period of 12 hours? yes. it'sjust like an insulin pump, for type 1 diabetics, delivering their insulin, so we have done the same with the hormones, all three

hormones in a single pump under the skin. and they lost what? around 4.4 kilograms on average. we compared the study to a parallel group of patients who underwent a very low—calorie diet, which is also currently being used as a treatment for obesity, and also to a group of patients who had had bariatric surgery. who lost the most? surgery and very low—calorie diet, but our patients were not eating as little as the patients who had undergone surgery and a very low—calorie diet. but what was more exciting is the fa ct but what was more exciting is the fact that what we showed was the effects of these hormones really improved blood glucose control and all our patients came off treatment ina very all our patients came off treatment in a very short space of time, the normalisation of blood glucose. let me bring injeff, what do you think of this? that is science, but

what we do know is i followed a low calorie, basically i cut out my carbohydrates, i made a lifestyle change which led to me losing five and a half stone. that was by me cutting out lots of the carbohydrates in my diet. to be fair i also cut out alcohol, although i was not a big alcohol drinker anyway. do you believe that is what eve ryo ne anyway. do you believe that is what everyone should do? do you acknowledge different personalities are able to lose weight in different ways ? are able to lose weight in different ways? it is definitely a mindset situation i think because a lot of people say, you must have good willpower, etc. i don't think it came down to that. it came down to the fact that i took a decision and unfortunately i lost an uncle through diabetes and the

complications of diabetes and it was not a pleasant death. i did not want to go the same way. mentally i took the choice that i had to make a life style the choice that i had to make a lifestyle change. let me bring in a professor of metabolic medicine, we have never had two on the programme at the same time. you are from the university of glasgow. how do you react to this 4.4 kilograms loss of weight on average after this hormone injection? hello, victoria. it is a nice research. ithink injection? hello, victoria. it is a nice research. i think the group have done some lovely work. we are heading in the direction where mixes of different hormones that affect appetite in five, ten and 15 years will be options for treatment and this is one of them stop we already have options that use one of these hormones already on the market as a treatment for weight and diabetes, so treatment for weight and diabetes, so that is there already. what we

now need is future trials to see if they are safe and if they give us long—term benefits in terms of preventing heart disease, diabetes and cancer. that will happen. but jeff is right, we are getting better at helping people with lifestyle, whether is low—calorie diet or referring to commercial weight watchers, or being prescriptive to individuals to say these are the things we think you are not doing as well as you could and here are the options to change to help them lose weight ina options to change to help them lose weight in a sustainable manner. so along the obesity paradigms, both life style along the obesity paradigms, both lifestyle and prevention and treatment things are improving gradually, so these are positives. trisha town, where might your new research fit for people who are obese and have type two diabetes in the future, bearing in mind what the others have said? i think this has to come in in multiple approaches to

treat obesity and diabetes. where we have failed in the past is we have just focused on lifestyle alone or another single factor alone. we know the problem is complex. certainly in our study and the way we approach obesity and diabetes is we would a lwa ys obesity and diabetes is we would always give both lifestyle exercise as well as treatment options in combination to our patients. where i see these hormone treatments play a role is it is a useful way to help people kick—start the weight loss. it is not necessary or necessarily something that people would continue lifelong. where people see they are losing weight using diet or lifestyle, some patients do struggle using just single lifestyle and diet approaches. we see that a lot our

clinic. often these patients go down to bariatric surgery. but we have a lot of patients that do not go for surgery. thank you all very much. really interesting. obviously a long way to go, but thank you for coming on the programme, we appreciate your time. on the programme, we appreciate your time. let's go back now to news that ba passengers are experiencing huge delays. there are long queues, baggage delays, you name it. we have had some very cross delays, you name it. we have had some very cross passengers on the programme. let's go back to our reporter at heathrow. what is it like there? i arrived at about seven o'clock this morning and i was met by loads of passengers queueing up at the check—in desk trying to rebook their tickets for this morning. i spoke to one family who said they checked in last night online and they came well on time but when they came to the departure board they saw they had to check

with their provider. when they called ba they did not have a great experience. they said the communication had not been very good. they are now stranded here are waiting some more news. we have had people handing out bottles of water, anything that can help with the long wait, handing out leaflets of compensation. after ten minutes of waiting we got an announcement on the tannoy. someone told the passengers waiting that anybody who had a short haul flights with ba would u nfortu nately had a short haul flights with ba would unfortunately not be travelling today. their flight has been cancelled until at least three o'clock. we are expecting an update. they were told to leave the airport immediately, either go home orfind a nearby hotel where they will be reimbursed. they were told to rebook online for possibly some flights tomorrow. that is to get the queues down and reduce the busyness in that terminal this morning. it did work.

it isa terminal this morning. it did work. it is a lot quieter in there but there are plenty of people trying to rebook for tomorrow. this does not affect long—haul flights, only short—haulflights. affect long—haul flights, only short—haul flights. it is all due to two system failures. one has affected the booking system and another has affected the departures as well. and we are right in the middle of the school holidays and it is such a bad time for families, isn't it? it is so bad, there are so many families in there because this is the only time of the year they can travel. i was speaking to families with kids waiting around who are very annoyed. it is not because the flight has been cancelled, but because they have been trying to contact ba. we have had a huge response saying they cannot get in touch with ba. but they are telling us you have to check with your airline and for anyone who has a short—haul flight they will not be travelling today or until three o'clock.

trying to get to rome sometime today. we have come from london of course. we have just been told that the flight has been cancelled when we got here. i rang british airways and they said they can't do anything for us over the phone. we have been told that our flight has been cancelled and it will not be rebooked today and we have basically been told we either have to book a hotel for the night or go home. we are trying to get to stockholm. our next flight we have been told is friday at 5pm. we are probably going to go home and rebook. how do you feel about it? not massively happy, but these things happen. at the moment the scene inside this terminal, even though i said it was quiet, it is still pretty hectic. it is quieter than this morning when we had queues and queues of people trying to rebook their ticket. but the advice is do not come to the airport. it will notjust

the advice is do not come to the airport. it will not just affect heathrow airport, it will affect airports across the country. it is not a global problem but airports across the country have been affected. you are being told if you have a short—haul flight, do affected. you are being told if you have a short—haulflight, do not affected. you are being told if you have a short—haul flight, do not go to your airport, make sure you rebook online. ben says, any idea when phones will be answered? i am stuck in croatia. i have been offered a late flight to madrid and then to gatwick in the morning. our car is at heathrow. not suitable for my 34 week pregnant fiancee. another one, my ba flight has been cancelled, there are no staff at the airport, we are in an information queue that is not moving and the only staff around either duty free ones and they have been more helpful than anyone at ba. get your act together, british airways. get your act together, british airways. the number of reported crimes involving children attacking parents has doubled in the past three years. new figures from 19 police forces in england, wales and the channel islands saw

the numbers jump from just over 7,000 in 2015 to more than 14,000 last year. in a moment, we'll hearfrom child psychotherapist, sara clarke. but first, "helen", not her real name, is a single parent from south yorkshire. she's had to call the police three times after being attacked by her 11—year—old daughter.

joining me now is the child psychotherapist sara clarke. thank you for talking to us. why do you think more children are attacking their parents? children, like all human beings, are emotional beings. they are angry, sad, scared. children with their inability to understand these emotions, much less put them into words, use their behaviour as a form of communication. rather than looking at violent children, what we should be looking at is children who are scared, sad, angry, try to understand why they are behaving like that. sometimes parents are calling the police. they are and i

cannot imagine how desperate the situation it must be to call the police on your own child. but as the woman said, there is so little support. it is like trying to climb everest in fli p—flo ps. support. it is like trying to climb everest in flip—flops. if you come from a family where your emotions we re from a family where your emotions were not easily dealt with, and if you are living on your own or have more than one child who is difficult, it must be incredibly difficult, it must be incredibly difficult and where do you go for support? is it about teaching children at a younger age about their emotions? do you have to wait for them to emotionally mature? is it about teaching good language skills so they express themselves verbally rather than physically?‘ 2—pronged approach would be best. we need to help parents understand how to better manage their behaviour and we need to teach the children in schools. a lot of the statistics are about adolescent violence, but we need to educate children in primary schools about their feelings and how

best to manage them. do you have experience in your own family of this? i was a single parent for a long time with two very young children and i know how exhausting it is and how difficult it is to manage children. they are struggling to understand why their parents have separated, why they have moved house or changed schools. it is why i decided to decided training or changed schools. it is why i decided training in child psychotherapy, to understand the child's perspective. it is about helping parents see these children as angry or scared and not as angry children who need to be managed in a way that tries to suppress their behaviour. it is about letting them act out and explain what is wrong so we can help them manage those difficult feelings. thank you very much, thank you for coming on the programme. a huge search operation is under way for a british cypriot woman who disappeared while jogging.

astrophysicist dr natalie christopher went for a run on the island of ikaria on monday morning and has not been seen since. we can now talk to saskia constantinou, who is helping to coordinate the search from cyprus. i wonder if you could tell us a little bit about natalie and what is known about her disappearance.- the moment we don't know too much about her disappearance, but about natalie, she is a very warm and vivacious and loving person, full of energy and is very dynamic. she is heavily involved in not only astrophysics, her profession, but also in uniting children and directing girls with the motto of i can, to say that you can actually

achieve anything. it is with great shock that we have learned of her disappearance. how big is the search operation for her? it is extensive, it is over the entire island. obviously there have been land, sea and air helicopters. as we speak they are circling. we have now sent a team from cyprus, a team of volunteers, people who care for and loved natalie and to do mountaineering climbing, because she did mountaineering and climbing. she isa did mountaineering and climbing. she is a cyclist, she rides, she walks. we have got a whole team who are going over to look for her. sorry to interrupt, she was on a run is my

understanding and apparently had her mobile phone with her. is it possible to track that? there have been extensive searches and they have been trying from various angles to do that. we cannot say at the moment exactly where she is located through her telephone. what has her partner said about what she said perhaps before going out for the run? she did not say anything, she said she was optimistic and she went for a said she was optimistic and she went fora run and said she was optimistic and she went for a run and she said she was on her way back. that is all that we know. now the most important thing is to get a search and to get

volu nteers is to get a search and to get volunteers out there to be part of the search. anybody is requested to 90, the search. anybody is requested to go, who has a couple of hours, to put on long trousers and to have some gardening gloves because the surrounding area is dry brush and with the dry weather at the moment, and it is quite windy, you need gardening gloves to be part of the search. we have another search starting with volunteers at three o'clock. the search is being coordinated by francine. it is starting from blue seaside studio at three o'clock local time. we wish you all the best. thank you very much for talking to us. thank you. thank you for your messages which continue to pour in about british airways. belinda says, ba, you are

taking the expletive. you cancel our flights but refused to tell me who i can speak to in order to rebook. instead i am told to go to the airport and wait for what i can get. matt says, it might be time for british airways to upgrade their it systems from a potato to something more reliable. some not very happy people around this morning. some not very happy people around this morning. the 17th series of strictly begins later this month. we don't yet know the whole lineup, but james cracknell is the latest celeb to confirm. we know who most of the celebs are, including the comedian chris ramsey, michelle visage from rupaul‘s drag race, former lioness alex scott, made in chelsea's jamie laing and former england goalkeeper david james. let's speak to someone who can tell us what it's like being on the show, dannyjohn—jules. good morning. thank you for having me. you are looking splendid for a

wednesday morning. you ordered showbiz, you get it. what do you think of this line—up so far?|j showbiz, you get it. what do you think of this line-up so far? i have only just seen think of this line-up so far? i have onlyjust seen itjust think of this line-up so far? i have only just seen it just there for the first time and it looks quite interesting. i like the michelle visage addition, that looks interesting. one or two people are saying we don't know who these people are, the names are not high—profile enough. but once the series starts you get to know the characters, don't you? my first reading was that i was z list. if it is the biggest show on tv and you can get on as a z list, then it is onwards and upwards. that is the kind of stuff that makes it exciting. people want to be down as a higher less, so you work even harder. where you are 2 list? i

started dancing at the bbc, so i thought i had already made it, so i could do no wrong as far as i was concerned. i left school with no qualifications, i was dancing for the bbc, i thought i had made it. we have got a newjudge this time who is joining have got a newjudge this time who isjoining thejudging have got a newjudge this time who is joining the judging panel have got a newjudge this time who isjoining thejudging panel instead of darcey bussell. what kind of new dynamic mic that bring bearing in mind she will end upjudging her sister on the dance floor? darcey bussell was from the ballet world where as she is from the ballroom world. obviously the judgments where as she is from the ballroom world. obviously thejudgments may be looking at different parts of the body. darcey bussell was not so ballroom and she judged it as a performance and what looked right. obviously if you are ballroom you will be much more inclined to be

much more finicky with your marks because you are being specifically ballroom. she is a dancing champion and online one or two are suggesting it will be tricky for one sister to judge another. but ot previously competed on two seasons of less of a mac dance where her sister was a champion. and on another programme she was eliminated by her older sister. you might be able to bluff the general public, but every dancer in the world would hate your guts because they are looking at what they can see is not being judged on they can see is not being judged on the technique and it is the person. it is your peers who count, it is what your peers think. if you are a journalist, you are inspired by a

wonderful piece, that is more exciting for you than a member of the general public reading the article. how did it change your life if at all? it did not change my life. oh! wow! that seems like so long ago. does it? iwent life. oh! wow! that seems like so long ago. does it? i went on because i was scared of going on and dancing again because i had not danced on television for about 35 years. for me it was a challenge. there was nothing to gain other than the experience. you know, if you are a dancer anyway, it is not going to extend that part of your life. dancer anyway, it is not going to extend that part of your lifelj cannot remember if people were complaining, saying you were a dancer anyway. i never went to dance school, i was a disco dancer who went to classes to get better in an

old pigeon infested church hall in notting hill. that was to get better at disco dancing. then i kept on going and the next thing i knew i was dancing at the bbc. for me i didn't plan on it. i was working in a hair salon washing here before i danced at the bbc. you are doing a uk tour about danced at the bbc. you are doing a uk tourabout sammy danced at the bbc. you are doing a uk tour about sammy davisjunior‘s life and the fact you are doing that is nothing to do with being on strictly. some previous winners and are on the west end stage and they have never been there before.|j are on the west end stage and they have never been there before. i have done west end shows and again it was never going to be a forward movement on that side of my career. there was not really anything i could do in the west end because i had already done it and i could only go for something that would push me and strictly was the job. it was the only light entertainmentjob where you could go on and do showbiz. for me the challenge was could i still

do it? just dancing. that was the challenge for me. the sammy davis junior challenge is what do you do after strictly? it is the biggest show on telly. where will i ever get to practice or enjoy musical theatre or live stage work? it is very difficult. when i first started at the bbc there were 20 light entertainment shows a week with 12 dancers. it was littered with musical theatre. unfortunately that isa musical theatre. unfortunately that is a bit expensive to do as you can see. there is only one show like that and it is the best because that is what people want to see. they wa nt is what people want to see. they want entertainment and razzmatazz. when you are in the middle of it and you hear the discussions around about the so—called strictly curse how do you view that when you are a co ntesta nt how do you view that when you are a contestant on the show? it is a bit

comical really. it is like in the theatre they say you cannot mention theatre they say you cannot mention the scottish play. everybody goes, what?! next thing you will be coming in throwing bones on the floor and dancing round the fire trying to get rid of the curse. for me, when i had the round robin press thing, i thought this is obviously going to be something i will have to deal with, so i dealt with it. as i walked in the door they asked me what about the curse? i said i came in with a curse, i have been trying to get rid of the misses for about three years. did you have a conversation about your proximity with your pro partner over a period of time or not and the enhanced scrutiny? i have been in west end shows and i have had beautiful girl dancers dripping off me for my whole career and if she was not used to it by now... have you seen cats, there

are 40 dancers on the floor writhing around. if there was going to be a curse ina around. if there was going to be a curse in a dance show, it would be that part. we are going to talk to another be a passenger, but when does your tour start? it is in october or november and i will be telling the sammy davisjunior story through song and a bit of dance. thank you very much. let's talk to another be a passenger, gareth hutchence, in a taxi from manchester to london? yes, iam. we hutchence, in a taxi from manchester to london? yes, i am. we have not got much time on the programme. because the plane is delayed you have got to get to london for what region? a connecting flight to miami. the flight was due to leave at 12:30am from manchester and then they said it was cancelled with no alternative. an expensive taxi ride at the moment down to heathrow for the connection. how much will it

cost you ? the connection. how much will it cost you? it is £400 for each family at the moment. and you hope ba will recompense you for that? they are not much help at the moment on the phone, but they will have to do something. you sound very calm, are you? yes, we are at the moment. we have just noticed the flight has been delayed from about 4:40pm until quarter past seven. it will be a long day with the children. good luck and thank you. we are out of time. bbc newsroom live is next. good morning. you may have seen in the news already that the weather for the end of this week is likely to cause a few problems. it is all courtesy of this cloud here, a deepening area of low pressure that will move in. in the meantime, we

have got this weather cloud here across the north of scotland. that is bringing us some showers which will be heavy in the north—east of scotla nd will be heavy in the north—east of scotland this afternoon. one or two showers in northern ireland and the odd shower in england and wales. but for most of us it is probably going to stay dry and temperatures get up to stay dry and temperatures get up to about 19—24. tonight the showers gradually ease away to the north east of scotland. elsewhere, there will be clear skies, but a quiet night into thursday. temperature is about 11—13. thursday is the driest and quietest day weather wise this week. sunny spells and temperatures about 19—25. cloud will increase from the south and that is a precursor to the wet and windy conditions into friday.

you're watching bbc newsroom live — it's11am and these are the main stories this morning: supermarkets call on the government to scrap strict competition laws, to prevent food shortages in the event of a no—deal brexit. i'll be talking to fishing industry workers here in peterhead — about what a no—deal brexit would mean for them. and we'll be answering your questions all day about what leaving the eu without an agreement might mean. british airways cancels 100 flights and passengers face long delays because of problems with its check—in system. we are trying to get to stockholm, our next flight, we have been told, is friday at 5pm. we have been told our flight has been cancelled and will not be rebooked today.