travel chaos for thousands of british airways passengers, as computer problems cause cancellations and long delays. long queues at heathrow and gatwick. more than 100 flights cancelled, more than 300 delayed — including one woman trying to get to her own wedding. it's my wedding, but there'll be people who are trying to get to poorly relatives. there'll be people who are trying to get to births. we booked with the best airline in the world because of how important it was... reliability. ..and theyjust don't care. ba says the problem has been fixed, but there will be a knock—on effect. also tonight... going home at last — almost a week after whaley bridge was evacuated, amid fears the dam was about to burst, residents are finally allowed to return. the british food industry calls for competition laws to be relaxed if there's a no—deal brexit. president trump visits ohio and texas after the weekend's mass shootings, amid continuing accusations that his rhetoric has contributed to the spread of white

supremacist violence. and severe weather warnings for cornwall mean a music festival this weekend is cancelled at the last minute, disappointing 50,000 ticket holders. and coming up on sportsday in the next half an hour on bbc news... we look ahead to celtic‘s tie in the champions league qualifying tonight. they take on the romanian champions, cluj. good evening and welcome to the bbc news at six. there's been travel chaos for thousands of british airways passengers after it problems with the airline's check—in system. there were long queues as more than 100 flights were cancelled and more than 300 delayed at heathrow and gatwick. ba say the problems have been resolved but there will be a knock—on effect. it's not the first time ba has

experienced it problems. it suffered major computer failures last may. lucy manning reports. this is not how the start of a holiday should look. cues, cancellations, frustration. this is not how the run—up a wedding should look. alex and chloe get married on saturday. they were flying with 25 family members but got stuck on the ru nway family members but got stuck on the runway in newcastle, missing their flight runway in newcastle, missing their flight to venice and onto slovenia. we got on the flight at 6am and then they started telling us there were delays, and you're expecting it to be around ten minutes, half an hour, and it kept getting more. it's unlikely we will get on a flight tonight. we could possibly get one tomorrow. there are no hotels. we are from newcastle. i've got elderly people. how do you feel about how you have been treated? got it. we

booked with the best airline in the world. we could have gone with wizz air, because of how good it was, and they don't care. how is it left you feeling? terrified. it should be such a happy occasion. it's going to be happy. the bride's message to the boss of ba. have a hard look at what happened and sort it out, notjust for me. this family have lost their flight for me. this family have lost their flight to las vegas, wishing they hadn't bet on ba to get them there. also delayed from newcastle. how do you feel about the help you are getting? pretty frustrated. not getting? pretty frustrated. not getting any help at all. so, yeah, i'm not sure if i am frustrated, angry oi’... i'm not sure if i am frustrated, angry or... i don't know. we've got

everything booked and paid for at the other end so, if we can't get there, we arejust the other end so, if we can't get there, we are just kind the other end so, if we can't get there, we arejust kind of the other end so, if we can't get there, we are just kind of stranded, really, aren't we? i want someone to ta ke really, aren't we? i want someone to take responsibility. passengers on short—haulflights take responsibility. passengers on short—haul flights are affected, mainly flying in and out of london. computer systems dealing with check—in and departure is down, delaying thousands. some passengers we re delaying thousands. some passengers were stranded abroad sam and julie we re were stranded abroad sam and julie were stuck in cyprus. it's the height of summer and people are going on holiday with their kids, and this is a multi—billion pound company. you can't blame things on it systems. it's a joke. company. you can't blame things on it systems. it's ajoke. not company. you can't blame things on it systems. it's a joke. not the best summer for travellers or british airways, with flights already cancelled this week because of fears of a strike at heathrow, and a ballooning threat of a strike by british airways pilots. after a day of disruption, this family

managed to rebook. we are off on holiday! the wedding party will get new flights tomorrow night. where are you going to put us tonight? i've got no hotels. ba now says the computer problem has been resolved and it's apologised to the thousands of passengers affected today, but it says there will be a knock—on effect and that people did manage on the hole to fly out later today, but people are angry that that system failure has caused problems for so many at the height of summer, and anger and frustration here that they felt they were not getting the help from british airways when they need to rebook flights and hotels. around 1,500 people who had to leave their homes in derbyshire last thursday because of fears a dam would collapse have finally been allowed to return home. emergency services say the dam wall at the toddbrook reservoir is now stable after it was damaged following heavy rain last week. 0ur correspondent, judith moritz,

joined residents as they returned. this is the moment the whole town was waiting for. without ceremony, roadblocks lifted, whaley bridge open again. the streets empty for a last moment, and then the first residents began to reappear. amongst them, margot and dave graham, back home for the first time in nearly a week after waiting all morning for the green light. looking at your phone every five minutes, and then happily, the police just came and said, the cordon's off, go home. when you come in and realise this could all have gone, it's more than bricks and mortar, it's the whole town, it's the community. i've just come back down now to be hugged by one of my neighbours. whaley bridge is back open for business too. moments after the cordon lifted, the first haircut was under way. couldn't wait, desperate for a haircut! so normal life's back on? thank goodness! and, to everyone's relief, the pub's been unlocked too.

landladyjennifer back behind the bar, and counting her blessings that disaster has been averted. you can see the relief. it's emotional, though. it is very emotional. we got in the car to come down, we've only been staying on chapel road, and i drove the car down in floods of tears. butjust to be in here isjust the best feeling in the world. with sandbags being cleared up all around them, people are hugely grateful for the emergency effort. it is amazing. we can't thank them enough. if it wasn't for this lot and their quick arctions, we wouldn't have a home to come home to. where have you been over the last few days? we've been staying at a friend's attic. not ideal, but we were safe and we were all together, so that's all that matters. there was some disruption with bridge repairs closing one road, but the police working to smooth any

problems. themselves pleased to see normality returning. it's made it completely worthwhile. this is what it's been all about for us each day and now... i'm sad for what everyone's had to go through but we've worked extremely hard to do a good job for everyone. the dam on the town's doorstep will be monitored closely from now on. after a week, whaley bridge would like to after a week whaley bridge would like to forget, no one wants to go through this experience again. this is the first time in over a week it's been safe for me to stand here. three things led to the reopening of whaley bridge today, the repairs to the dam, the amount of water that's been pumped out of the reservoir and the measures that are now in place to measure the amount of rain which is forecast, and police to might have said, we shouldn't forget that the dam is still broken and that there are weeks of work potentially which lie ahead for them to assess exactly the level of damage which has been caused long term and then formulate a plan to rebuild it permanently. there could be long delays

and disruption for more than 5,000 lorries crossing the channel every day if the uk leaves the european union without a deal. that's the warning in government plans for the worst case scenario, which have been disclosed to the bbc. it comes as the food industry called on the government to waive aspects of competition law so that companies can co—ordinate supplies in the event of a no—deal brexit. the food and drink federation has warned there would be some shortages and "serious disru ption". tonight, michael gove, the minister responsible for brexit no deal planning, said he was confident there was a resilient food supply system. 0ur economics editor, faisal islam, reports. they call it a rolling motorway, the 20—minute turnaround of a channel tunnel freight train. fresh fish, medical products, car parts, even thoroughbred horses, are exported and imported in a system built on zero checks — but that is now changing. vladimir is picking up a trailer of fresh food that's come overnight from spain to be imported into britain. estas frutas — these

fruits — peaches... uno es carga par tesco, y otro tesco. this lorry park at the mouth of the channel tunnel in france is full of refrigerated trucks, the embodiment of britain's dependence on fresh food — and it's even more at the end of october, just when the uk's scheduled to leave with an increasingly likely no—deal brexit. the government says the overall food supply will be fine. if we leave without a deal on 0ctober if we leave without a deal on october the 31st, there will inevitably be bumps in the road, but it's myjob to make sure we are as ready as possible for all contingencies, and one reason i am in dover today is that i have been talking to the people who manage the port, people responsible for the freight that travels to europe and to those who manage other ports in order to make sure that goods can flow, that people can receive in supermarkets and shops everything they need. the food companies are rather sceptical about what they see as the government's optimism about the impact of a no—deal brexit

on the supply of fresh food. they anticipate having to coordinate where trucks like these go in the united kingdom, together. that would be illegal under competition law. they want some guarantees from government. in the event of a no—deal brexit, if we're going to co—operate to smooth out shortages of food, retailers with retailers, manufacturers with retailers, we need a cast—iron assurance from the secretary of state for business that that won't be seen as a breach of competition law. but till now the government has not deemed it necessary. one reason — it is getting a little less pessimistic. bbc news has learnt that the government has now twice lowered the secret assumption about the disruption to cross—channel freight from a no—deal brexit. why? because of this facility, unused at the moment, never before needed, to check british exports into the eu.

this is all contingency planning, 13 million euros' worth of buildings and truck storage space, inspection facilities, just in case there are additional controls required after no—deal brexit day. the perfect solution is that this never goes into active service. last year the government's reasonable worst case scenario for no—deal was that for 3—6 months only one or two in every ten freight lorries crossing the channel would make it through normally, with the restjoining queues. in april this secret assessment shared with industry, but not the public, was up to around four and ten on account of new preparations made of the french side of the border. in the past few days, that has been further raised to around half of all lorries. better than it was, but it still means thousands of lorries stuck on motorways in kent and around calais. we are not going to have frictionless trade on day one no—deal, in spite of some progress

that has been made on preparedness and contingency plans on all sides. this tunnel was built on franco—british cooperation. for trade to continue to flow smoothly through it, as much depends on what happens here in france is preparations back home. faisal islam, bbc news, calais. you can find out much more about brexit on our website at bbc.co.uk/news. the price of energy is set to fall for millions of british households in october after the regulator, 0fgem, lowered the price cap on standard tariffs by £75. the price cap, which came into force this year, limits how much suppliers can charge you per unit of energy. the average bill for the ii million homes on standard tariffs is £1,254 a year. that will now fall to £1,179. the shadow chancellor, john mcdonnell, has been criticised by mps in his own party after saying

that a future labour government would not block a second scottish independence referendum. his comments were contradicted by the scottish labour leader, richard leonard. he said his party would refuse to grant holyrood the power to hold another vote. 0ur scotland editor, sarah smith, has more. striding deeper into controversy today, john mcdonnell once again completely contradicted the scottish labour leadership when he said a labour government should not try to block a second independence referendum. i'm not being set up by nicola sturgeon, because that's what she's trying to do. she's trying to say it's the big bad english yet again, trying to prevent us have a referendum. no, we're not. what we're saying is it's unnecessary, we'll campaign against having a referendum, but we're not using parliamentary devices to block it — it's as simple as that. this was after he had been clearly told by labour's scottish leader that's not the policy. i met with john mcdonnell this

morning to put to him the very clear view that the people of scotland do not want a second independence referendum. also to remind him that the last independence referendum was supposed to be a once in a generation referendum. many more senior scottish labour figures are furious with mr mcdonnell, saying he's ignorant of the political situation in scotland. john mcdonnell‘s appearances at the edinburgh fringe have set off a bitter fight within the labour party over a second scottish referendum. one other important thing he has just said is that a labour government would not enter any kind of pact with the snp because, he said, they're not socialists, in fact, he compared them to tories. hard hat on to deflect thatjibe, nicola sturgeon is both delighted by scottish labour's disarray and prepared to support a minority labour government. i would want, if the circumstances lent themselves to this, the snp to be part of a progressive

alliance to keep the tories out of office and particularly now, to avert brexit. festival fever grips edinburgh every august. the scottish political scene is now equally engaging, especially as one poll this week suggested more scottish voters would now say yes to independence than stick with the united kingdom. sarah smith, bbc news, edinburgh. the time is 6:16pm. our top story this evening: thousands of british airways passengers are left stranded, after computer problems force cancellations and long delays at heathrow and gatwick. and coming up — changing ways to watch the rise and rise of subscription streaming services, like netflix, in the uk. coming up on sportsday in the next 15 minutes on bbc news: we'll hearfrom british racing driverjamie chadwick, as she looks to seal the inaugural w—series title next weekend.

president trump is visiting dayton in ohio and el paso in texas — where 31 people were killed in two deadly shootings at the weekend. the shooting in the border town of el paso is being investigated by police as an act of domestic terrorism. the fbi has announced it's also investigating a further deadly gun attack at a food festival in california a week earlier as a possible act of home—grown terrorism. 0ur north america editor jon sopel reports. first up on the presidential gun crime tour, dayton, ohio, where nine people were killed at the weekend. the president again floated and the idea of tightened background checks but dismissed a ban on weapons. before leaving the white house, he denied his fiery rhetoric on immigration had contributed to the problem. i am concerned about the rise of any group of hate, i don't like it. any group of hate, whether

its white supremacy, whether it's any other kind of supremacy, whether it is any group of hate, i am very concerned about it and i will do something about it. what's going on? they shooting at a garlic festival in gilroy california a few weeks ago is now also being investigated as domestic terrorism, like el paso. white supremacy, an old problem rearing its head again. from the fbi over the last two years, the number of their investigations are racially motivated and within that category, the majority are white supremacy extremist motivated. this makeshift shrine, alongside the walmart here in el paso, probably stretches for something like 100 yards. there is always the hope on occasions like this that something good might emerge out of something so dreadful. but in america today the problems of hate of guns, of racism, seem as intractable as ever.

these two nurses, erin and stephanie, were working at the local hospital last saturday. everything was chaotic, nurses getting called in. things are different, and you can feel sombre in the hospital. and what do you feel about the president coming today? i think it's probably bad timing for him to come right now. and emotions are still incredibly raw. i would prefer if you ask my daughter. i can't talk... i would like him to bring unity, not only to el paso, texas... ..but to our country. it's a unity that everyone yearns for, but is proving incredibly elusive. jon sopel, bbc news, el paso.

police searching for a 35—year—old british woman who disappeared on a greek island say they have found a body. she was reported missing by her partner on monday after failing to return from a run. pension rules for senior nhs staff in england and wales look set to be reformed after many doctors were landed with big tax bills after working extra shifts. the current rules have been blamed for making it difficult to fill staffing rotas and bring down waiting lists. our health editor hugh pym reports. doctor amyjones feels she's been hit hard by the pension tax rules. she's intensive care specialist in south wales and does extra hours to help the air ambulance, as well as being an army reservist. all of that means unexpected tax bills, one for nearly £14,000. you've got two options, really. you either cut your work down to the absolute minimum and take on no additional work, which lots and lots of doctors have done. i don't feel i can do that because i'd have to cut out

all of the bits of myjob that make it enjoyable for me, so i've ended up not doing that. so, i've ended up taking the other option, which is to withdraw from the pension scheme. if i don't withdraw from the pension scheme and i don't cut my hours, i'll get a £15—20,000 tax bill every single year. tougher rules on pension tax relief for high earners have hit doctors on a salary above £110,000 a year. they've affected extra shifts worked, which can currently be taxed at anything between 75—100%. many hospital say it's often been difficult getting enough doctors to do extra shifts to help bring down waiting lists because of the pension issue, and it's come at an awkward time, with all the existing pressure on the nhs. the government's now planning to change the rules for doctors like amy, so they can cut their pension contribution and ask for the employers payment to be moved into their wage packets, and that's been welcomed by the profession. it's a step in the right direction, they're actually listening to us, that there is a problem,

giving us flexibility. but she isn't convinced yet it will make a big difference. while she keeps up her hours, she's concerned that colleagues will continue to turn down extra work and the nhs will struggle with winter not far off. hugh pym, bbc news. it's the media story of our time — the rise and rise of streaming services such as netflix, amazon prime video and disney life. nearly half of homes in the uk now use these internet—based services for films, documentaries, dramas and comedies. and youtube is very much in the mix too, particularly for young people. they're all piling the pressure on traditional tv broadcasters, as our technology correspondent, rory cellan—jones, reports. here's how tv works in a modern family. mum, madeline, is in command of the main television. daughter, freya, is on her laptop, browsing online video... ..while son aiden is watching some youtube. have you got something on telly that you want to watch? and every now and then,

they get together to discuss their various viewing options. well, exactly. if something else crops up that you need, you can disappear off and watch it upstairs in your bedroom. there's been a leap in the numbers using streaming services such as netflix. last year, just over 11 million homes paid for them. this year, that's grown to over 13 million, nearly half of all homes. while traditional broadcast tv still dominates viewing, it's falling sharply — from 2112 minutes a day on average in 2010 to 192 minutes last year. in the online world, new players are giving viewers he a dizzying array of choices, posing a tricky challenge for traditional broadcasters. major tv events like the finale of line of duty can still attract a major audience — more than 9 million people tuned into this — but uk broadcasters are being massively outspent. netflix will have $15 billion — that's over £12 billion — to spend this

year on new content. that's many times what's available for new uk programming. the media regulator says public service broadcasting is worth preserving. i think we are getting huge benefits from uk home grown and produced content, which reflects the lives of british people back to them. the research shows viewers are still pretty satisfied with the quality of tv, but more and more say that online services are their main way of viewing. many younger people are already giving up on old—fashioned broadcast television. rory cellan—jones, bbc news. more than 50,000 people who have tickets for a music and surfing fesitval in cornwall this weekend have been told it's off because of severe weather warnings. high winds and heavy rain are expected on friday and saturday. the organisers say the event in newquay has been cancelled after discussions with the police over safety. fiona lamdin is there. and thank you. it is hard to imagine

on such a beautiful evening like tonight why 50,000 people were turned away this morning from the music festival. but severe weather is on its way. they are predicting winds of up to 50 miles an hour over this weekend and the site just over there, where most people were meant to be camping, is on an exposed cliff and organisers said it was just far too dangerous. dismantling the party that never had the chance to get going. a year's worth of planning for this music festival unravelled within hours. all brought to a sudden halt by strong winds forecast for this weekend. we couldn't guarantee the safety of our customers given the impending severe weather hitting us on friday and saturday. we've got forecast winds of up to 94 kilometres an hour and took the very difficult decision, but the only one we could make, to ensure we put the safety of our guests first. while today the stages stayed silent, crowds instead gathered

at the train station. we had an 11 hour coachjourney. it was going down the coach, wasn't it? everyone was suddenly being like, it's cancelled, what?! it was a complete... people were trying to get off. i think it'sjust a bit ofajoke because, i mean, we got told so late last night, what were we supposed to do? people have made bookings. the fact we'd planned our route and the fact they did it the night before at 11:30 is just a bit ridiculous. with the festival campsite closed, many had nowhere to go. by mid—morning, the tourist board said all campsites were full. but the surfing side of this festival is still very much up and running. as you can see, this beach is packed with spectators, all watching the surfing and will very much be hoping the weather warnings don't interfere with that. but for many who'd travelled the country, today's adventure turned out to be nothing but a waste of time and money. fiona lamdin, bbc news. time for a look at the weather.

here's helen willetts. it is going to be bad, isn't it? it is, it doesn't happen very often, perhaps once a summer, is, it doesn't happen very often, perhaps once a summer, an is, it doesn't happen very often, perhaps once a summer, an area of low pressure, it normally happens in autumn but unfortunately everyone is on holiday. people doing outdoor activities, camping, heading out in small boats. there will be large waves on the coast and heading to the hills, not great news with the weather forecast. friday, it starts to set m, forecast. friday, it starts to set in, thursday night it will start to set in with heavy rain. wind starting to strengthen and escalate friday night into saturday. met 0ffice warnings galore, details on the website. it is to do with a very deep area of low pressure but this time of year. it is pretty active out there this evening but in terms of thunderstorms. around edinburgh region, 700 lightning strikes and just an hour or two. very active but the showers will ease overnight and it becomes a fairly cool and calm and dry night for most of us under the starry skies. a very promising

start to our thursday. early morning mist will clear rapidly and it looks like tomorrow will be drier, fewer showers around, fewer thunderstorms but they can't be ruled out for the north and east of scotland in particular. dryer in northern ireland, england and wales until later when already that low pressure is showing its hand in the south—west with some showers starting to pop up here. still quite warm in the sunshine tomorrow. however, this is what that potential stormy weather looks like into friday. tightly packed isobars. this low pressure would normally be further north at this time of year. more rain in areas where we have already had flooding on saturated ground. another 10—15 millimetres of rain in some areas twice that and heavy showers clustered around the low pressure with squally winds. low to mid 20s as it is warm airfeeding m, to mid 20s as it is warm airfeeding in, hence the amount of rain but the wind is potentially gusts of 60 miles an hour in southern and western places later friday and into saturday when the load continues to produce those low and slow moving

showers in the north. very windy weather in the south and with the leaves, the trees in full leaf, that isa leaves, the trees in full leaf, that is a potential problem as well. thank you, helen. that is all from the bbc news at six o'clock. from me and wejoin the bbc news at six o'clock. from me and we join the news team is where you are. bye—bye.

welcome to bbc news. the headlines this hour. british airways says flights are returning to normal after technical problems because the cancellations and severe delays for short—haul passengers. cancellations and severe delays for short-haul passengers. it is my wedding, but there will be people trying to get to paula relatives, get to births. we booked because of how important it was. theyjust don't care. lisa darbyshire say it is now safer residents to return to their homes in whaley bridge after their homes in whaley bridge after the town was evacuated at the end of last week over fears about