Skip to main content

tv   The Travel Show  BBC News  March 21, 2020 5:30am-6:01am GMT

5:30 am
the us is closing its borders to all but essential travel from saturday. the move has been agreed with canada and mexico as part of efforts to stop the spread of the coronavirus. elsewhere, stock markets in new york have closed down sharply, ending their worst week in more than a decade. in the uk, the government has announced unprecedented measures to tackle the economic impact of the coronavirus, with the state paying 80% of the wages of all those not able to work for the next three months. the prime minister has announced that restaurants and pubs must close. italian authorities have announced that the country's death toll from the virus has jumped by 627 in a single day. they're reported to be about to close public parks and limit the areas in which people can take exercise. you can get more information on the bbc website. coming up at 6am, breakfast
5:31 am
with naga munchetty and charlie stayt, but first on bbc news, the travel show. this week on the show, our look at the impact global pandemic is having international travel. i'm stranded. virgin cancelled my flight yesterday. were trapped in a hotel what seems like 15 days.” yesterday. were trapped in a hotel what seems like 15 days. i would love get home, you. what are your rights if you've had trips cancelled. how do you cope if you're stuck in a country in lockdown and just what does the future hold for all of our troubles. —— travels. just a year ago and the headlines from places like paris and venice we re very from places like paris and venice were very different. we all learned the word over tourism as we saw that cafe ‘s and attractions of some of oui’ cafe ‘s and attractions of some of our most loved places heaving with holidaymakers. it's a very different
5:32 am
picture now. many destinations are in lockdown as people are being asked to stay at home to protect their health and that of others. it means that tourists are being left stranded, holidays cancelled and airline bosses are predicting a grim future. it's unsettling to see some of the biggest and most popular attractions totally deserted. the taj mahal, eiffel tower, even the popular disney parks in the us. all closed. the streets, especially in the european capitals are looking empty. paris and madrid have already been on lockdown for most of this week. it's been five days so far lockdown in my own home. the real problem is that we don't know how long are we going to be here. i am
5:33 am
one of the lucky ones because i live with my wife so, you know, we're together here. having is very important. i fear for people who live alone, especially old people. hola! my mum lives in a different city in spain and is there all by herself. she is 75 years old. and that worries me. on the positive note, this crisis is bringing out the best in people. there is somebody we know who is an old woman, 80 years old. and it was her birthday. the neighbours left a little birthday cake with a candle. the old woman opened the doors, saw the cake and everybody, all the neighbours in the courtyard started singing happy birthday to her.
5:34 am
and she was very emotional and it was incredible. every night, at 8pm, everybody goes out to the balconies and opens the windows and everybody cla ps. and opens the windows and everybody claps. and we give this round of applause for the people working in hospitals, people who are working in the camas, people who are making, really trying to fight this disease. so that is always a very special and emotional moment. i've never seen madrid like this. many governments, including the british foreign office had warned against non—essential travel anywhere in the world. airlines are struggling, many have grounded up to 90% of their fleets.
5:35 am
research group centre for aviation says, without a bailout, most of the world's carriers will be bankrupt by may. borders are closing, the eu, australia and new zealand are among the countries to stop foreign arrivals. many cruise ships have ended their tours and loan all the passengers home. sporting events the world over have been cancelled, footer‘s european championships, golf‘s pda championships in the opening races of the formula 1 season oral. —— are all off. what are the most immediate problems is the number of travellers who found themselves stranded abroad while away from home. we been speaking to away from home. we been speaking to a number of you caught in that situation. my situation is that i'm stranded, virgin cancelled my flight yesterday, due to leave at 625 p.m.. from miami. i was told the day before that of the cancellation. the advice we've been given is quite confusing. i mean, i'm obviously not
5:36 am
a fluent italian speaker so that's partly my fault. but generally, the advice is changed every few days and varies by region quite a lot. now is not possible to travel to the neighbouring islands or to the city unless you have a reason to do so. we also have curfew in place here between 10pm and 5am. we just want to get back to friends and family. i have a new grandson who is going to be six months old tomorrow. i haven't seen him for six weeks now. i'm been told that i can book an alternative flight but i don't know if that is with the same provider. gonna go with different airline? will i be reimbursed for doing that? it is unsettling because they're so much happening everywhere. it is very easy to get caught up in the panic too when you speak to people. i would love to get home, yeah. here i am right now in the hq in
5:37 am
london arejoined by here i am right now in the hq in london are joined by someone who will hopefully be able to untangle some of this and that is our global guru, simon. hello, simon. you've just returned from the middle east. how is thatjourney and where you worried? pretty much from the office started falling apart. my flight from saudi arabia to cairo was cancelled so i drop travelling overla nd cancelled so i drop travelling overland through saudi arabia crossing jordan, israel, which was just about to ban anyone from entering abroad and across the sinai desert to cairo. i found myself coming up against another flight ban which was coming into it effect on a couple of days time. like many other people, i had little choice but to go straight to cairo airport and see what i could find to get out at any price. i talked to many travellers in the same position, including nikki fernandez. we were supposed to be flying out on saturday the 21st but then we has first thing this morning from my mum at that all
5:38 am
flights from thursday onwards were being cancelled so we have to rush to get a flight sooner. wasn't as straightforward as that order the airline change your flight ok because we heard nothing from expedia who we booked through or is it out who we are flying with. we had to go through our concierge on the advice was to go through the embassy but the british embassy was not opening their doors despite there being a few of us another nationals. they gave us the home office number, we telephoned those are need and respond. our insurance won't answering and expedia was not answering ever so eventually we have to go straight to the airport to book an earlier flight. clearly you have done that. what it cost? an additional £630 to switch to get earlierflights. additional £630 to switch to get earlier flights. there are lots of people who are stuck somewhere and many people have lost a lot of money. what is your advice?m many people have lost a lot of money. what is your advice? it is such an unusual situation that at this stage it is a question of flyer first, ask questions later. there are all kinds of experiences of
5:39 am
people where the passenger writes rules should take effect but the airlines are simply ignoring them. they have a little choice they say. they have a little choice they say. the situation is completely out of control. travel insurance too. of course, many people are assuming that there properties will be covered by that but unfortunately, it won't be for possibly weeks or months and when the dust has settled and people actually find out what they can claim back. but it's going to leave many people out of pocket and of course, sadly, many great travel professionals out of work. your advice is to get that flight and get home. very much so. if you know that the government of the country you are in is banning international flights in two days flight, international flights in two days flight, just get online, find a flight, flight, just get online, find a flight, in extremis, go to the airport and see what you can find. most people, i hope, will be able to get out. tell me something, what are the most common problems hitting yourinbox the most common problems hitting your inbox at the moment? at the moment, the most pressing as i'm in
5:40 am
country x, trying to get home, help, what do i do? all i can say is, assuming you won't get any help from yourairline, your assuming you won't get any help from your airline, your insurance company, or your airline, your insurance company, or even your airline, your insurance company, or even from your embassy. you have to make decisions now, there is no time to lose. spend what you need to, get family and friends to pay for your ticket just you need to, get family and friends to pay for your ticketjust get yourself out and then ask russians later. nikki was referring to the fa ct later. nikki was referring to the fact that —— questions. that she couldn't get through to her own embassy. is that common? the normal workload of an embassy is maybe a handful of people everywhere, lost passports, maybe getting into trouble with the law, a sickness case. trouble with the law, a sickness case. there simply are not cut out for the situation of thousands, sometimes hundreds of thousands of nationals all being in the same position of having to leave their country at top speed. i'm not really surprised this is happening. the systems we have in place simply never were designed for the worst
5:41 am
emergency that has ever happened to travel. for the moment, simon, thank you very much indeed. still to come: a closer look at what this could mean for airlines as some around the entire international fleets. mean for airlines as some around the entire internationalfleets. and, with many people still stuck abroad andi with many people still stuck abroad and i was waiting for compensation, we put some fire questions to our global guru. if you're a regular viewer, you will know that we have a little travel show family who live and work all over the planet. and many other people, they have been facing a complicated international travel situation, not to mention that the various stages of lock down, isolation and worry. so we thought it would be a good idea to catch up with them to see how they been getting on. it's mike and i am airport in cairo where it seems like it's airport in cairo where it seems like its business as usual for the most part. just more masks and gloves. i
5:42 am
fully expected to change when i get to heathrow and toronto pearson airport where i've heard things are crazy. my story didn't start here in cairo. it started in yemen. an island off the yemen coast which is kind of like the galapagos of the indian ocean. a dream trip i planned for months and ijust got in there and was three days end and i got a knock on my tent at three or aam, saying that there is once flight of the islands and there will be no more indefinitely and should properly be on it stop high, it is common properly be on it stop high, it is common here in tokyo. i feel it's a lot calmer than what i'm seeing elsewhere in the world. i guess japan had one of the first few cases of the coronavirus. so we've been living with these measures for quite some time. the panic buying seems to have stopped. there is a little bit of social distancing but i don't feel there really is because i'm at the park and as you can see behind me, it's pretty busy. as a travel journalist, i'm meant to be right
5:43 am
now preparing for my trip to chile and south america and of course is not going to happen because the bbc, like most other companies, have cancelled all non—essential travel. this is christer in hertfordshire at home. i was supposed to be in rome la st home. i was supposed to be in rome last week and next week i was supposed to be in thailand but both have been cancelled. the other reason i'm at home is a few days ago, i started to get a few symptoms, a cough and though i am almost certain it was nothing to do with the coronavirus, i self quarantined. i'm on day five currently and who knows how many more will need to come. i'm just really hoping this can be resolved as soon as possible so we can get out there on the road and travel the world which is what we love doing. that is how the current crisis is affecting members of the travel show tea m affecting members of the travel show team but of course, the impact is
5:44 am
far wider than that. with hotels, cruise liners, and restaurants all facing an uncertain future. and perhaps, when it comes to lost revenue, the biggest impact will be felt by the airline industry. its estimated one in ten jobs worldwide are dependent on tourism. in many places, especially in the developing world, it is now in the top two or three industries. tens, if not hundreds of millions depend on it what their livelihood. many of these people now face unemployment. airline bosses say the impact is comparable to the 2008 global financial crisis, the sars outbreak and 9/11. it is widely accepted is far worse and the effect will be long—term. widely accepted that this is far worse and the worse effect widely accepted that this is far worse effect will be long—term. widely accepted that this is far worse effect will be long-term. we propose to introduce a temporary restriction on non—essential travel to the european union. a travel ban will be placed on all nonresidents,
5:45 am
non— australian citizens coming to australia. we will be suspending all travel from europe to the united states for the next 50 days. travel from europe to the united states for the next 30 days. the boss of british airways has described the situation is a crisis of global proportions, like no other we have known. and joining me now is paul charles, an aviation analyst and communications expert who has worked in the airline industry for 20 years or so, you forjoining us. as an expert you have airlines steer through crises before that in terms of scale, how would you compare this current situation with those? this is seismic and airlines are on their knees. they have never faced anything on this scale and several of them are on a cliff edge anyway because of the position they were in before the coronavirus outbreak occurred. so there is no precedent to this? it is a four unparalleled? the ash cloud, financial crisis,,
5:46 am
stars, or much smaller scale and some of them were regional not global and the issue here is that we are dealing with a global crisis and thatis are dealing with a global crisis and that is why airlines are cutting up to 90% of their capacity, running threadbare operations in most cases and they are not sure they will never get back to where they were at the start of 2020. we may be at that moment where government is clearly stretched and do not have all the resources in the world, they will have to say we do need to pick and choose in this industry. is it better to save one major airline in the country and to save a sector rather than let the whole sector go under? i think they are looking at airlines and saying maybe some do have to fail, notjust in the uk nor in europe but globally. and that will be a very testing period for some airline executives. how do you think airlines will respond to passenger worries? airline customer
5:47 am
service teams have never been under so much pressure. this is unprecedented. understandably they are struggling to cope. the best advice really is to not contact your airline until three days before you are due to travel if you have a booking already. there is no point clogging up the phone line or their e—mail by contacting them now if you would you define six months time. they probably do not have answers and you do not need an answer at this stage, you can wait a little longer. but if you are flying within 72 hours you should try to contact them and that is where you prioritise. airlines themselves are saying please don't talk to us until 72 hours before the flight. we will get through the enquiries but it will take time. we will get through this and we have an inherent desire to travel, it is in our dna. the virus will not kill that off. we will want to travel again and the industry will recover. returning out
5:48 am
to more of your stories of being stuck abroad. we had a number of you get in touch from peru after the border is closed on monday stop the situation in costco is that the borders have been shut down over a very short period of time so we were not even any warning and everything was cancelled. we're just trapped in a hotel for what seems like 15 days it could be longer. i am in lockdown so the only reason i am allowed out is to go to the shop to get food or to go toa is to go to the shop to get food or to go to a chemist. otherwise i am to go to a chemist. otherwise i am to stay inside and i will be stuck here for a while. our biggest concern is the lack of help from the british government or the embassies in peru have closed down due to virus spread. i am being frustrated at the lack of information and, actually, even responses on twitter from different people, we get robot responses from different people, we get robot res po nses every from different people, we get robot
5:49 am
responses every time. talk to your travel company, no matter what has been asked. we are trying to remain positive. we were lucky enough to secure an air b8b for the two weeks that the country is supposed to be shutdown, until april one. that the country is supposed to be shut down, until april one. the advice i would give to any traveller stuck overseas right now is probably to get on twitter and see if there are other people in a similar situation because i found that banding together with people in the same situation in the same country, even in the same city has been really, really good and really supportive. we have shared a vice and almost come together as a force. you are a stronger voice if you can get together than if you are on your own. just some of the people who contacted us after finding themselves stranded a long way from home because of the current crisis. i'm joined now by our global through simon coulter who can hopefully offer advice will people say they
5:50 am
have trouble getting through to their rail line and one person said they were on hold for three hours. what would your advice be if you cannot get in touch with your carrier. all charles was saying a moment ago that many airlines plea overwhelmed. they certainly are. if you have given it your best shot and could not get an answer in a reasonable time then you need to make your best decisions and spend whatever you need to, keep receipts and makea whatever you need to, keep receipts and make a reasonable claim afterwards. and, by the way, in many cases afterwards. and, by the way, in many cases airlines are saying just accept a voucherfor cases airlines are saying just accept a voucher for future travel online. if your flight is actually cancelled, which is happening a lot, you are entitled to a cash refund and a voucher might not do you any good. hold out for real money. mick tweeted a re good. hold out for real money. mick tweeted are saying he had a holiday to venice to leave two weeks ago. uk government advice was to not travel to northern italy so why have my insurance company rejected the
5:51 am
claim? how are insurance companies responding to the situation and what is your advice in this situation? like everybody else, terrible insurance are in uncharted territory. they are understaffed and their finances are under tremendous pressure so it does not surprise me that mick has been refused. in his case that mick has been refused. in his case he can go to the financial ombudsman service in the uk who, if he thinks he has a valid claim, will make the insurer pay it. the travel show has viewers around the world and there will be local laws which may or may not offer some help. all ican may or may not offer some help. all i can say is that the insurance industry is not going to be in a hurry to pay people out because this will cost it aliens. a tweet here from the uk that after a six nations match was cancelled in paris he got a full refund from the hotel but the train company charge him £70 to changes rail ticket and offer no refund. what would your advice to him be? we heard from so many sports fa ns him be? we heard from so many sports fans who had been planning trips
5:52 am
based on a particular event which is then being cancelled and they are saying what do we do? i am afraid in his case and in many others, the train company is perfectly able to ta ke train company is perfectly able to take him to paris and back. but the fa ct take him to paris and back. but the fact that he does not want to go is not a problem. they are applying terms and conditions as they are entitled to. so at least be glad you got the refund on the hotel. finally, a tweet from anthony johnson who told us ijust ended a trip in southern other than sheena stop it took four days and four flights to finally get home. i would like to send my appreciation to all airline staff still working across the world. without them i would never have gotten home. it is a great story and all the way through ata time great story and all the way through at a time when the industry of human happiness has never felt so miserable and there has been so much despair, people who sadly know their jobs are on the line i still delivering absolutely top class
5:53 am
professional safe service to get people where they need to be. on a positive note for ending in a negative situation. thank you for joining us, simon. we have had to cancel or postpone many of our travel plans which means that the travel show will be looking a little different for the time being at least. however, fingers crossed we will send you on the road again doing what we love doing, making programmes that hopefully you enjoy. from me and the rest of the travel show team, wherever they are in the world right now, it is good buy. hello there.
5:54 am
there was a little bit more in the way of sunshine to go around on friday and it really turned out to be quite a glorious day across many areas. this was the scene in cockermouth in cumbria. thanks to trevor for sending that beautiful weather watch picture in. you can see the extent of the sunshine we had. further south, we had this weather front with us again and it continued to bring some dull and damp weather into the very far south of england and even into the early afternoon, there was some light rain reported in hastings in east sussex. now, overnight tonight, many of us will have dry conditions. the breeze keeping the frost at bay across many south—eastern areas but the further north you go with those lighter winds, we'll see temperatures dip well below freezing. that said, there are just a few showers dotted around as well across the hills of southern england, across the hills of north—east england too but for most of us it is a dry—looking picture. for the weekend, this area of high—pressure, this area of low pressure not really changing very much. just a shuffling of positions a little bit more and that means the winds are going to switch from a easterly to more or a south—easterly direction. but that is still a cold wind that will be blowing and making it feel pretty chilly out and about,
5:55 am
particularly in the morning. some patchy cloud around as well, cloudy to start the day across western areas, quite high cloud and a nice sunrise for some of you. the winds will make it feel cold and those winds will be at the strongest across the hills and western coasts of wales and across the moors and coast of south—west england. gusts of 40, perhaps even 50 mph in one or two areas, which will make it feel quite chilly — certainly knocking the edge of the temperatures. i suspect we will have some areas of cloud in the north sea affecting eastern areas of scotland in particular. we might have some of that both in the morning and the afternoon. it won't be nice and sunny everywhere. on into the night—time, saturday night: we could see some patchy cloud coming in from that north sea but when winds do manage to drop out, we could well see a slightly more widespread frost. a colder start to the day on sunday but then that said, the winds will be blowing a little bit less strongly on sunday so probably won't feel quite as chilly. there will be quite a lot of dry weather and sunshine to around. perhaps some slightly thicker cloud edging into the scottish highlands
5:56 am
and threatening an odd light shower but for most of us another fine looking day. temperatures between eight and 12 degrees. a little bit cool with onshore winds on the eastern coasts of scotland and england. into next week: the area of high—pressure still holding on but we see this weather front starting to slip in across the far north—west. monday looks like being another dry day with sunshine. then we will start to see some rain approach the far north—west as we go from tuesday and wednesday. that is your latest weather, bye for now.
5:57 am
5:58 am
5:59 am
6:00 am
good morning, welcome to breakfast with naga munchetty, and charlie stayt. our headlines today: we are collectively telling — telling that cafe ‘s, bars and restau ra nts telling that cafe ‘s, bars and restaurants to close. tens of thousands of businesses close, after the government orders an unprecedented shutdown to combat coronavirus. scared. it all feels real all of a sudden. people were not taking it so seriously and now it is real. in an historic government bailout, workers affected will be paid 80% of their salary,

59 Views

info Stream Only

Uploaded by TV Archive on