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tv   The Travel Show  BBC News  March 24, 2020 3:30am-4:01am GMT

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everyone in the uk will have to stay at home, only leaving it to shop for basic needs or take exercise. mrjohnson said the rules would be reviewed in three weeks. president trump has called on republicans and democrats in the senate to pass a new stimulus bill to fight the economic impact of the coronavirus. speaking at a white house briefing, mr trump said both parties should avoid playing political games at a time when american lives were at risk. more than 2,000 people have now died from the virus in spain — most of them in the capital, madrid. spain is the second worst affected country in europe after italy, where it appears that the number of daily deaths and infections is finally starting to fall. the uk's strict new measures are already in effect, but what do they actually mean and what impact will they have
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on daily life? they will remain in place for at least three weeks. here's our home editor, mark easton. a fortnight ago, london was a throbbing global city. tonight, it's reduced to providing life support. near empty streets echo to the wail of silence. food stores, petrol stations and pharmacies now operate as emergency services, with a plea to shut only once a week. —— shop. i have a kid at home and he gets hungry, but i have told him we have to live on only what we need. once a week, can you manage that? i think you can manage once a week if you shop carefully. i think he's made the right decision, we have to flatten the curve and prevent as many deaths as possible and ease the pressure on the nhs.
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do you think once a week shopping is too difficult? it is. will you be trying to go out more often? yes, please. it was last orders at this chicken shop. whatever is good for the people and good for the country, it has to be. the shops are closed, the theatres are dark, the bars are shut. the vitality and enterprise that built london has been banished. please patrol a city where the rules of law—abiding life are changing radically. for the most part, officers will use encouragement rather than enforcement, but that too may change if people won't do what they are told. what are you doing here tonight? i'm doing my youtube channel. i have got my youtube channel. do you think you should really be out? yes, because this is updating. temples and monuments to human endeavour remain, but the crowds are not welcome now. a city whose purpose is to bring people together is tonight focused on keeping people apart. will it work? can the people of london
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and indeed britain hold their collective breath, give the health workers the time they need? that is the test, perhaps, upon which history will judge this country. mark easton, bbc news, london. now on bbc news, the travel show. this week on the show: 0ur look at the impact the global pandemic is having on international travel. i'm stranded. virgin cancelled my flight yesterday. we're trapped in our hotel for what seems like 15 days. i would love to get home, yeah. what are your rights if you've had trips cancelled? how do you cope if you're stuck in a country in lockdown and just what does the future hold for all our travels? just a year ago, and the headlines from places like paris and venice were very different. we all learned the word ‘overtourism' as we saw that cafes
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and attractions of some of our most loved places heaving with holidaymakers. it's a very different picture now. many destinations are in lockdown as people are being asked to stay at home to protect their health and that of others. it means that tourists are being left stranded, holidays cancelled and airline bosses are predicting a grim future. it's unsettling to see some of the biggest and most popular attractions totally deserted. the taj mahal, eiffel tower, even the popular disney parks in the us — all closed. the streets, especially in the european capitals, are looking empty. paris and madrid have already been on lockdown for most of this week. it's been five days so far lockdown in my own home.
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the real problem is that we don't know how long are we going to be here. i am one of the lucky ones because i live with my wife so, you know, we're together here. i think that's very important. i fear for people who live alone, especially old people. hola! my mum lives in a different city in spain and she's there all by herself. she's 75 years old and that worries me. 0n the positive note, this crisis is bringing out the best in people. there's somebody we know who is an old woman, 80 years old. and it was her birthday. the neighbours left a little birthday cake with a candle. the old woman opened the doors, saw the cake and everybody, all the neighbours in the courtyard started singing happy
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birthday to her. # cumpleanos feliz! and she was very emotional and it was incredible. every night, at 8pm, everybody goes out to the balconies and opens the windows and everybody claps. clapping and we give this round of applause for the people working in hospitals, people who are working in the chemists, people who are making, really trying to fight this disease. so that's always a very special and emotional moment. i've never seen madrid like this. many governments, including the british foreign office have warned against non—essential travel anywhere in the world. airlines are struggling, many have grounded up to 90% of their fleets.
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research group the centre for aviation says, without a bailout, most of the world's carriers will be bankrupt by may. borders are closing, the eu, australia and new zealand are among the countries to stop foreign arrivals. many cruise ships have ended their tours and flown all their passengers home. sporting events the world over have been cancelled, football's european championships, golf‘s pga championships and the opening races of the formula i season are all off. one of the most immediate problems is the number of travellers who found themselves stranded abroad miles away from home. we've been speaking to a number of you caught in that situation. my situation is that i'm stranded, virgin cancelled my flight yesterday, due to leave at 6:25pm from miami. i was told the day before that of the cancellation.
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the advice we've been given is quite confusing. i mean, i'm obviously not a fluent italian speaker so that's partly my fault. but generally, the advice given has changed every few days and varies by region quite a lot. now is not possible to travel to the neighbouring islands or to the city unless you have a reason to do so. we also have curfew in place here between 10pm and 5am. we just want to get back to friends and family. i have a new grandson who is going to be six months old tomorrow. i haven't seen him for six weeks now. i've been told that i can book an alternative flight but i don't know if that is with the same provider. can i go with a different airline? will i be reimbursed for doing that? it is unsettling. there's so much happening everywhere. it is very easy to get caught up in the panic too when you speak to people. i would love to get home, yeah.
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here i am right now in the travel shpw hq in london and i'm joined by someone who will hopefully be able to untangle some of this and offer some clarity too — and that is our global guru, simon calder. hello, simon. you've just returned from the middle east. how wass that journey, were you worried? pretty much from the off, it started falling apart. my flight from saudi arabia to cairo was cancelled so i ended up travelling overland through saudi arabia, crossing jordan, israel, which was just about to ban anyone from entering abroad, and across the sinai desert to cairo. ifound myself coming up against another flight ban which was coming into it effect in a couple of days time. like many other people, i had little choice but to go straight to cairo airport and see what i could find to get out at any price. i talked to many travellers in the same position, including nikki fernandez. we were supposed to be flying out on saturday the 215t but then we heard first thing this morning
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from my mum that all flights from thursday onwards were being cancelled so we had to rush to get a flight sooner. was it a straightforward matter? did the airline change your flight 0k? absolutely not, we heard nothing from expedia who we booked through or with egypt air who we are flying with. we had to go through our concierge and we advised to go through the embassy but the british embassy was not opening their doors despite there being a queue of us and other nationals. they gave us the home office number, we telephoned those but they didn't respond. 0ur insurance wasn't answering and expedia was not answering either so eventually we had to go straight to the airport to book an earlier flight. clearly you have done that. how much did it cost? an additional £630 each to switch to get earlier flights. simon, there are lots of people who are stuck somewhere and many people have lost a lot of money. what is your advice? it is such an unusual situation that at this stage it's a question of fly first, ask questions later. there are all kinds of experiences
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of people where the passenger rights rules should take effect but the airlines are simply ignoring them. they have very little choice they say. the situation is completely out of control. travel insurance too. of course, many people are assuming that their problems will be covered by that but unfortunately, it won't be for possibly weeks or months and when the dust has settled and people actually find out what they can claim back. but it's going to leave many people out of pocket and of course, sadly, many great travel professionals out of work. your advice is to get that flight and get home. very much so. if you know that the government of the country you are in is banning international flights in two days time — just get online, find a flight, in extremis, go to the airport and see what you can find. most people, i hope, will be able to get out. tell me something, what are the most common problems hitting your inbox at the moment?
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at the moment, the most pressing is i'm in country x, trying to get home, help, what do i do? all i can say is, assume you won't get any help from your airline, your insurance company, or even from your embassy. you have to make decisions now, there is no time to lose. spend what you need to, get family and friends to pay for your ticket — just get yourself out and then ask question later. nikki was referring to the fact that she couldn't get through to her own embassy. is that common? isn't that worrying? the normal workload of an embassy is maybe a handful of people every week, maybe lost passports, people getting into trouble with the law, a sickness case. they're simply not cut out for the situation of thousands, sometimes hundreds of thousands, of nationals all being in the same position of having to leave their country at top speed. i'm not really surprised this is happening. the systems we have in place simply never were designed for the worst emergency that has ever happened to travel.
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for the moment, simon, thank you very much indeed. still to come: a closer look at what this could mean for airlines as some ground their entire international fleets. and, with many people still stuck abroad and others waiting for compensation, we put some fire questions to our global guru. if you're a regular viewer, you will know that we have a little travel show family who live and work all over the planet. and like many other people, they have been facing a complicated international travel situation — not to mention the various stages of lockdown, isolation and worry. so we thought it would be a good idea to catch up with them to see how they've been getting on. hey, it's mike and i am at the airport in cairo where it seems like it's business as usual for the most part. just more masks and gloves.
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i fully expect it to change when i get to heathrow and toronto pearson airport where i've heard things are crazy. my story didn't start here in cairo. it started in yemen. an island called socotra off the yemen coast which is kind of like the galapagos of the indian 0cean. a dream trip i'd planned for months and i'd just gotten there and was three days in and i gota knock on my tent at three or liam, saying that there is one flight off the islands and there will be no more indefinitely and you should probably be on it. hi, it's carmen here in tokyo where i feel it's a lot calmer than what i'm seeing elsewhere in the world. i guess japan had one of the first few cases of the coronavirus. so we've been living with these measures for quite some time. the panic— buying seems to have stopped. there is a little bit of social distancing but i don't feel there really is because i'm at the park and as you can see behind me, it's pretty busy.
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as a traveljournalist, i'm meant to be right now preparing for my trip to chile and south america, and of course that's not going to happen because the bbc, like most other companies, have cancelled all non—essential travel. this is christa in hertfordshire at home. i was supposed to be in rome last week and next week i was supposed to be in thailand but both have been cancelled. the other reason i'm at home is a few days ago, i started to get a few symptoms, a cough and though i'm almost certain it was nothing to do with the coronavirus, i self—quarantined. i'm on day five currently and who knows how many more will need to come. i'm just really hoping this can be resolved as soon as possible so we can get out there on the road and travel the world, which is what we love doing. that's how the current crisis is affecting members
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of the travel show team, but of course, the impact is far wider than that. with hotels, cruise liners, and restaurants all facing an uncertain future. and perhaps, when it comes to lost revenue, the biggest impact will be felt by the airline industry. it's estimated one in ten jobs worldwide are dependent on tourism. in many places, especially in the developing world, it's now in the top two or three industries. tens, if not hundreds of millions depend on it for their livelihood. many of these people now face unemployment. airline bosses say the impact is comparable to the 2008 global financial crisis, the sars outbreak and 9/11. but it's widely accepted this is far worse and the effect will be long—term. we propose to introduce a temporary restriction on non—essential travel to the european union. a travel ban will be placed
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on all nonresidents, non—australian citizens coming to australia. we will be suspending all travel from europe to the united states for the next 30 days. the boss of british airways has described the situation as a crisis of global proportions, like no other we have known. and joining me now is paul charles, an aviation analyst and communications expert who has worked in the airline industry for 20 years or so, thank you forjoining us. as an expert you have helped airlines steer through crises before. but in terms of scale, how would you compare this current situation with those? this is seismic, and airlines are on their knees. they have never faced anything on this scale and several of them are on a cliff edge anyway because of the position they were in before the coronavirus outbreak occurred. so there is no precedent to this? it is unparalleled?
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the ash cloud, financial crisis, sars, mers, were all much smaller scale and some of them were regional not global and the issue here is that we are dealing with a global crisis and that is why airlines are cutting up to 90% of their capacity, running threadbare operations in most cases and they are not sure they will ever get back to where they were at the start of 2020. we may be at that moment where government is clearly stretched and do not have all the resources in the world, they will have to say we do need to pick and choose in this industry. is it better to save one major airline in the country and to save a sector rather than let the whole sector go under? i think they are looking at airlines and saying maybe some do have to fail, notjust in the uk nor in europe but globally. and that will be a very testing period for some airline executives.
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how do you think airlines will respond to passenger worries? airline customer service teams have never been under so much pressure. this is unprecedented. understandably they are struggling to cope. the best advice really is to not contact your airline until three days before you are due to travel if you have a booking already. there is no point clogging up the phone line or their e—mail by contacting them now if you are booked to fly in six months‘ time. they probably do not have answers and you do not need an answer at this stage, you can wait a little longer. but if you are flying within 72 hours you should try to contact them and that is where you prioritise. airlines themselves are saying please don't talk to us until 72 hours before the flight. we will get through the enquiries but it will take time. we will get through this and we have an inherent desire to travel, it is in our dna. the virus will not kill that off. we will want to travel again and the industry will recover.
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returning now to more of your stories of being stuck abroad. we had a number of you get in touch from peru after the borders closed on monday. the situation in cusco is that the borders have been shut down over a very short period of time so we were not even given any warning and everything was cancelled. we're just trapped in a hotel for what seems like 15 days, it could be longer. i am in lockdown so the only reason i am allowed out is to go to the shop to get food or to go to a chemist. otherwise i am to stay inside and i will be stuck here for a while. our biggest concern is the lack of help from the british government. all the embassies in peru have closed down due to virus spread. i am feeling frustrated at the lack of information and, actually, even responses on twitter from different people, we get robot responses every time. "talk to your travel company," no
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matter what has been asked. we are trying to remain positive. we were lucky enough to secure an air bnb for the two weeks that the country is supposed to be shutdown, until april one. the advice i would give to any traveller stuck overseas right now is probably to get on twitter and see if there are other people in a similar situation because i found that banding together with people in the same situation in the same country, even in the same city has been really, really good and really supportive. we have shared advice and almost come together as a force. you are a stronger voice if you can get together than if you are on your own. just some of the people who contacted us after finding themselves stranded a long way from home because of the current crisis. i'm joined now by our global through simon calder who can hopefully offer advice. people say they have trouble getting through to their airlines and one
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person said they were on hold for three hours. what would your advice be if you cannot get in touch with your carrier? paul charles was saying a moment ago that many airlines are overwhelmed. they certainly are. if you have given it your best shot and could not get an answer in a reasonable time then you need to make your best decisions and spend whatever you need to, keep receipts and make a reasonable claim afterwards. and, by the way, in many cases airlines are saying just accept a voucher for future travel online. if your flight is actually cancelled, which is happening a lot, you are entitled to a cash refund and a voucher might not do you any good. hold out for real money. mick tweeted us saying he had a holiday to venice booked to leave two weeks ago. uk government advice was to not travel to northern italy so why have my insurance company rejected the claim ? how are insurance companies responding to the situation
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and what is your advice in this situation? like everybody else, travel insurers are in uncharted territory. they are understaffed and their finances are under tremendous pressure, so it does not surprise me that mick has been refused. in his case he can go to the financial ombudsman service in the uk who, if he thinks he has a valid claim, will make the insurer pay it. the travel show has viewers around the world and there will be local laws which may or may not offer some help. all i can say is that the insurance industry is not going to be in a hurry to pay people out because this will cost it millions. a tweet here from a viewer in the uk that after a six nations match was cancelled in paris he got a full refund from the hotel but the train company charged him £70 to change his rail ticket and offered no refund. what would your advice to him be?
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we heard from so many sports fans who had been planning trips based on a particular event which is then being cancelled and they are saying what do we do? i am afraid in his case and in many others, the train company is perfectly able to take him to paris and back. but the fact that he does not want to go is not their problem. they are applying terms and conditions as they are entitled to. so at least be glad you got the refund on the hotel. finally, a tweet from anthonyjohnson who told us "i just ended a trip in southern argentina. it took four days and four flights to finally get home. i would like to send my appreciation to all airline staff still working across the world. without them i would never have gotten home." it is a great story and all the way through at a time when the industry of human happiness has neverfelt so miserable and there has
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been so much despair, people who sadly know theirjobs are on the line are still delivering absolutely top class professional safe service to get people where they need to be. a positive note for ending on in a negative situation. thank you forjoining us, simon. we have had to cancel or postpone many of our travel plans which means that the travel show will be looking a little different for the time being at least. however, fingers crossed we will be you on the road again doing what we love doing, making programmes that hopefully you enjoy. from me and the rest of the travel show team, wherever they are in the world right now, it is goodbye.
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good morning. very little weather change during the next 24—36 hours and that means for england and wales, for many of you, blue skies will continue to dominate, a bit of warmth from that spring sunshine too, whereas for scotland, northern ireland, like we saw yesterday, rather cloudy skies. and for some it's going to be particularly wet. especially the closer you are to this weather front, which will straddle the north—west of scotland throughout, and it will take a while for that to gradually shift. that could cause some minorflooding. further south, high pressure remains dominant and to take us into the start of today, it means where we've got the clearest of the skies, the chilliest conditions. a sprinkle of frost across england and wales, with temperatures very close to freezing. sunshine dominating here once again. whereas further north, scotland and northern ireland, can't rule out some sunshine to the east and north of higher ground but rain will come and go, particularly across the highlands and more especially the hebrides, later into skye, 0rkney, and shetland and it's across the far north—west. gale force winds with that rain.
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there is the chance of some minorflooding. as i said, the odd splash of rain elsewhere across scotland, northern ireland. but most will be dry. a bit more cloud to the far western fringes of england and wales but for most blue skies overhead once again. and it will be an even warmer day than we saw on monday. temperatures could hit around 17 degrees in north—east wales and around merseyside. so a great day to get those windows open, let a bit of fresh air through. temperatures in scotland, northern ireland, 10—12 degrees. they're not going to drop too much as we go through tuesday night into wednesday, because the cloud, the breeze will be in place and further outbreaks of rain persisting across the north—west highlands especially. away from that, though, a bit more cloud, northern england and north wales, the temperatures not dropping as much as it'll do to take us into this morning. but it's across the midlands, southern england, in particular, where we're likely to see a frost to start wednesday. lots of sunshine once again for england and wales though on wednesday. still fairly cloudy for scotland and northern ireland. the rain, though, will have eased off in the far north—west. could even brighten up here. but there will still be some splashes of rain elsewhere in scotland and northern ireland
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to take us through the day. temperatures still could get close to 16—17 degrees for england and wales. to take us into thursday, there will be a bit more mist and fog around across parts of scotland, northern england, with lighter winds. plenty of sunshine, though, for most across england and wales. still fairly cloudy for scotland, northern ireland. but most places will be dry by this stage. it's starting to turn colder from the north. and that trend continues towards the end of the week. this weather front here is just basically a zone of cloud which will work its way southward and, as high pressure starts to build in behind it, well, that's when we start to see the winds switch round into a northerly direction, potentially bringing some of the coldest air we've seen for a while. that, though, will be offset by the strength of the march sunshine. but, either way, as you can see from some of these city forecasts, just giving you a flavour, temperatures drop back into single figures widely this weekend and one or two flurries of snow are possible.
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this is bbc news. welcome if you're watching here in the uk or around the globe. i'm simon pusey. our top stories: britain imposes strict new measures — people can only leave their homes for very limited reasons. without a huge national effort to halt the growth of this virus, there will come a moment when no health service in the world could possibly cope. because there won't be enough ventilators, enough intensive care beds, enough doctors and nurses. president trump says he's working with both republicans and democrats to get a huge economic stimulus package agreed. meanwhile, the virus death toll in spain rises above 2,000 and the health system appears close to breaking. and we'll have the lastest from australia, where the premier of new south wales says the state is at a critical

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