‘ because financially she is ok because ba rclays, financially she is ok because barclays, the financially she is ok because ba rclays, the bank financially she is ok because barclays, the bank involved in this particular incident, investigated, realised quickly she had been the victim of a very sophisticated targeted impersonation fraud. they refunded her the £1600. barclays along with most main high street banks signed up last year to a volu nta ry banks signed up last year to a voluntary code which obliges them to refu nd voluntary code which obliges them to refund victims of fraud if they are found to be innocent. financially she is ok, she got the money back. this is bbc news with the latest headlines for viewers in the uk emotionally and mentally, it is a and around the world. different story. this only happened a couple of weeks ago. alice is struggling to sleep because she is worried what other personal details the wait is over as gems and leisure these kernels might have. do they know where she lives mr mack centres to reopen in england, but emotionally and financially, it is a there is a warning, up to one third very big problem for her. she has may have to remain shut because of financial troubles. it comes as new feelings of guilt, shame at falling evidence suggests being overweight for it. that is very stereotypical of fraud victims, they get those 01’ evidence suggests being overweight or obese brings a greater risk of feelings of guilt and shame. but serious illness or death from they are complete the innocent victims in this and they should not covid—19. nightclubs and spain's feel this way. one last word of catalonia region are ordered to shut warning, advice on this, if you get amid fears the country could be a call, and e—mail, from anyone seeing a second wave of coronavirus.

purporting to be from a bank, even a a singaporean man pleads guilty in the us to working as an agent of government agency, hang up. no one has ever lost money from hanging up a cold call. then call the bank back china, as us officials repossess the for the government agency back, that chinese consulate in houston. the be you call back, you know you will british grime musician wiley be you call back, you know you will be speaking to a genuine employee. a lottery winner in the us has split his jackpot of $22 million with an old friend because of a "gentleman's agreement" they made nearly 30 years ago. tom cook and joe feeney played the wisconsin lottery separately but they'd made a pact in 1992 to share any major wins. tanya dendrinos has the story. it's the stuff dreams are made of — cheesy grins and a cheque for $22 million. it's not every day you win the lottery. it was quite an experience when i read the first two or three numbers and i kinda froze and handed it

to her and she froze. and i said, are you jerking my bobber? it is a friendship that has lasted a lifetime, so there was no question when it came to upholding a gentleman's agreement made almost three decades ago. a handshake is a handshake, man. we said whenever the big win comes, we would split it, so we buy every week, not really thinking it would happen. but it did. the odds of winning the powerball jackpot are estimated to be around one in 292 million and for these graciousjoint winners, it's not about grand plans but the opportunity to enjoy their retirement and make the most of precious time with theirfamilies. now it's time for a look at the weather. a fairly changeable theme to the weather as we head through the remainder of the weekend. some

showery rain around her times but also a bit of sunshine in between. many cloudy conditions overhead, rain at times could be quite heavy with thunderstorms possible in the afternoon. nowhere immune to passing showers, heaviest across parts of southern and eastern england later. some thunderstorms. northern ireland seen heavy downpours later. sunny spells, temperatures around 19—21 c, could be 23 or 24. heavy downpours clear away towards these, dry conditions first thing and sunday, reasonably mild with temperatures staying in double figures. tomorrow starting with more sunshine, fresher than recently, blustery showers, fewer showers compared to today, some comic up in england and wells, heaviest in western scotland, highs of 23 celsius. goodbye. hello this is bbc news.

the headlines... james and leisure centres reopen across england, but there is a warning up to a third may stay closed because of financial troubles. it comes as new evidence suggests being overweight or obese brings greater risk of serious illness or death from coronavirus. nightclubs in spain's catalonia are ordered to shut i made fears the country could be seeing a second wave of covid—19. a singaporean man pleads guilty to working as an agent of china as us officials repossess the chinese consulate in houston. now on bbc news, it's time for the travel show. this week — airlines, anger, and still no answers. the people fighting a four month battle hello and welcome

dash might a four—month battle to get their money back. welcome to this week's travel show, coming from venice. now, if the smile on my face looks bigger than normal, that's because at last we are able to go on our first foreign trip since coronavirus put a stop to almost everyone‘s travel plans around four months ago. but it's early days, and we are being very cautious and you know what? it feels so good to be back on the road. coming up on this week's show... refunds and your rights. why are some passengers still out of pocket for the flights that never took off? canals without the crowds. could the end of the lockdown mean a second chance for venice?

and exit makes an exit, as the massive serbian summer festival is finally cancelled, we ask — what next for live music? first up, that issue thatjust doesn't go away — refunds. you may remember when we first started reporting on lockdown back at the end of march, it quickly became apparent that many people just couldn't get their money back for cancelled flights. four months on and we are still being contacted by viewers who can't get a refund from their airlines, so we have sent simon calder in to investigate why. between march and june, we on the travel show estimate that at least half a billion travellers have had their flights cancelled worldwide, and, quite reasonably, many would like their money back. the airline's response has been very lacking in information, and the most important thing is how long i should expect to wait for my refund.

the travel agent is saying that the airline is responsible, and the airline is telling me that the travel agent are responsible. we received the refund number on june 1st. and as yet we have had nothing else. we only know that there is 120 days' wait. the same as everybody else. i have lost myjob now as well, so i have got no income any more, so it would have been nice to have it back. a little sooner. with flights being cancelled, your rights are clear. at least in the uk and the european union. you must get your money back within a week, whether you have booked direct with the airline, or through a travel agent. many other countries, including the us, india, brazil and egypt have similar rules, but, in this unprecedented crisis, it's clear that many airlines and agents are falling short

of their refund obligations. here in st albans, one group of customers feel particularly let down. back in march, 21 members of the nsg performing arts school were supposed to fly to los angeles to compete in an international dance competition. basically two years of working every week, every sunday, and fundraising for as much money as you can because it is very expensive to get over there. so we had various fundraising events. both my children got part—time jobs so that they could help raise money towards it. christmas was cut a little bit short in the presents and things, and obviously at the moment still we are waiting for that to come back. a few days before flying out, the group were notified by their carrier, virgin atlantic, that their flights had been cancelled. three and a half months later they were still waiting for their refund of £14,000.

it is really frustrating. on a daily basis, having to e—mail them and obviously have been contacting the travel agent. various other mothers as well have been having to e—mail them constantly, and none of us have been getting anything back. or, we have been getting e—mails that say here is a reference number, and we will contact you within five days, and then we don't get contacted. it is just frustrating. virgin has apologised to the dance group for the delay, and told us... fortunately this story has a happy ending. since speaking to us, 0llie, nick and the group have got their money back. —— holly. helping passengers get their money back from airlines in return for a slice of the proceeds.

a german company called flight right has brought a lawsuit over unpaid refunds against a number of international airlines, including lufthansa and klm. 0scar, have you got any idea how much, globally, is owed to passengers whose flights were cancelled 7 it is really an unprecedented amount. of course we do not know on a global scale, but in germany, there is over1 billion euros of refunds owed, and if you then extrapolate this to other countries, it means that in europe we are talking about multiple billions of ticket refunds owed to the customers. surely, then, this is an extraordinary time. airlines have made redundant thousands of workers. they have no cash coming in — shouldn't they be given a little leniency? so, in our opinion, this leniency is up to the customer. the customer has entered into a contract with these airlines and, if they want to act as a kind of micro—loan, as a bank,

for the airlines, then it is up to them, but on the other hand, if you just say it is just my money, and i don't want to give you a loan, then it is up to the customer to get the money back as soon as the law is able to give it back to them. one of the other airlines in oscar's sights is ryanair, the biggest budget airline in europe. there is no shortage of people out there who are trying to make money on the back of airlines. all that's going to happen to the customer is, they will wait just as long and they won't get the full refund, because these claims harvesters will take a piece for themselves. so why is it proving so difficult to give customers their money back? it's value. we have in excess of 20 million passengers to deal with. —— volume. we are, in excess of 750 million euros now of vouchers, cash refunds, orflight changes. but the important issue is,

everybody who wants their money back will get it back. it is just taking some time. the head of the aviation trade association, iata, goes further, saying that delaying passenger refunds is vital for the industry's cash flow. it is a matter of survival for us, and the cash position, the cash crisis, that we are facing is probably the most urgent and the most difficult part of our situation currently, so we are conscious of, how can i qualify, the help we are asking passengers for. it would be nice to share the burden, if you want us to survive. the airlines say that if the refund rules were enforced to the letter, they would simply close down, to everyone‘s detriment. but one possible outcome is that your airfare could be held in trust —

once you have touched down safely, the airline gets your money or, if the flight is cancelled, you get the cash back. worse for the airline's cash flow, better for yours. that must be incredibly frustrating, and i hope it's not too long before everyone who is owed a refund gets one, but do stay with us, because still to come... here in venice, we meet the people hoping to kick—start a new kind of tourism. now, normally at this time of year in europe is buzzing with some of the biggest summer music festivals. millions of us travel to them every year, attracted by the muddy fields, the long toilet queues and some of the biggest live music acts on the planet. but thanks to covid—19, 2020 has been a total write—off,

so we have sent radio 1 and 1extra dj tiffany to find out exactly what this means for the live music scene. this is the site of the exit festival in serbia. for 20 years it has welcomed 50,000 people every summer to this amazing fortress in novi sad, to see acts like liam gallagher, skepta, and carl cox. the organisers were desperately hoping to be the only big established festival to keep the show on the road this year. but, last week, just a month before opening, it became clear that running such a big event during a global pandemic is just too difficult. given the nature of the virus and how it spreads it is no surprise that gigs and festivals are still in a state of lockdown. #15 years as a producer and mc... as a dj myself i, like many other

artists, need venues to be open in order to work. but i have spent the summer at home baking banana bread rather than travelling the world. in addition to myjob as a dj on bbc radio1 and on bbc radio 1 extra, i was booked to play all over the world at festivals like wireless in the uk, and ibiza rocks in spain. first we thought to reduce capacity by 50%, but after the cases started building again we were ready to go with 90% readjustment of capacity. we discussed with officials the possibility for all of the visitors to get tested before entry. for many of us it has clearly been a wasted summer and while we cannot wait to get back into venues and perform we understand it has to be done in a safe way. some promoters are using empty car

parks for live driving concerts. he is the idea. —— here. you stay in your car, listen to car radio and enjoy the gig from a safe distance. in germany 24 driving concerts and shows have been staged as well as three weddings. so, tell us how it works. you show the ticket through your window so you don't have any contact with people. you drive in and you watch a great music show, and you listen with your own car radio. and what is the atmosphere like? this is interesting. we were scared when we started but the atmosphere was incredible. and to the artists that are performing to cars, what do they think? some artists did two three shows and the second night wasjust like a regular concert.

we did in total 40 shows and after 40 shows, there isn't any alternative. live music revenues had been predicted to reach $34 billion by 2023, so people are being seriously innovative. singer—songwriter laura marling has had a busy summer of shows all over the world grind to a complete thought. with european and american tour is cancelled, laura has felt the impact of coronavirus first hand. i would have gone on like a 28 day us tour, followed by a three week european tour, so i think it is a total of around 40 shows that were cancelled.

we are here in the union chapel, shall we talk about why? i did a live streamed audience free pay— per—view show from here, and it was an incredible experience. # when i think about this life i leave behind... # i still raise no praise to the skies. we sold more tickets than you can physically get people in this room. that was a nice experience for me, and for the people who watch the show, they found it satisfying in a way that they might find a solo show satisfying. going from the union chapel to worthy farm, and you experience, i guess, replacing a glastonbury crowd with. .. with a cow. it was surreal.

and doing a socially distance bbc broadcast was surreal as well but it was fun. applause. unique and captivating, venice is a dream destination for millions of tourists who feel its narrow streets every summer, but in recent years, mass tourism has driven up rents and driven out locals leaving some to call the city and historical theme park. —— fill its. the rise of low—cost airlines and visiting cruise liners and an influx of tourists from emerging asian markets have put local infrastructure under strain. almost six months ago, all of that came to a sudden halt, when coronavirus hit and new travel

restrictions exposed just how heavily many venetians rely on tourism. you can see by what is on sale and how quickly the people here have had to adapt to life after covid. they have even got the venetian style facemasks. there are less people than usual but let me say that it can be a good moment to come, because you can find that you can go round for instance venice but the rest of italy and in places that are less crowded, with the safety measures that are very good, very high, in some cases, and because we are concerned about the risk, but we have taken severe measures to make sure that people who come are safe in italy. only 55,000 people call this place

home, but over 26 million people arrive here each year and whilst the newly empty streets have been a welcome breather for some, they have been catastrophic for others. another business that has always relied on venice's steady flow of visitors is the iconic cafe which is an international hotspot attracting multiple customers such as andy warhol, charlie chaplin and clark gable. it is one of the oldest cafe is in the world, and was due to celebrate its 300th anniversary this year. and instead they have been closed for over four months and having been recently opened, anna tells me how to —— how they have been getting on. it was carnival, the end of february. has the cafe ever been

closed that long? never, not even during the world war. how much down are you on business, 50, 60%? i would say, 70%. as much as that. venice relies on tourists, no tourists, no life in venice. there was a complaint, what shall we do without tourists? now, a good proportion of the clientele here come straight from the cruise liners. in total, there are ships account for about 1.5 million extra visitors every year, but not everyone here is delighted to see them. the recent pause in tourism provided by the pandemic has fuelled local protests calling for the government to seize the moment to turn the tide on mass tourism.

this woman is part of a network of over 3000 venetian residents campaigning to protect the heritage of their city. do you think about the cruise liners? do you see a huge difference or a change during the pandemic because they were no longer allowed to come here? yes, yes, of course, without them, the air was completely more clear, more fresh. but the cruise ships bring a lot of people who must bring money to the city. not so much. people who stay in the cruise ships, they sleep there, they eat there, they are buying some cheap souvenirs, all for1 euro. we want to increase social housing and to attract investment, to create new jobs, new opportunities that are not only related to tourism, because you cannot found the economy of a place only in one sector, because when this sector

is in crisis, the economy of the city is collapsing. so, do you think it is possible for you to make these changes? because it is big, what you want to do. you need political and existential and economic change. we are very motivated and we love the place where we live. if there are something you don't like, you have to fight to change it. another of a nation doing just that is valeria, founder of venezia autentica, and has created a platform urging tourists to spend their money in the right places and preserve the local culture of venice. —— another venetian. this looks good, grazie.

those are finger food, and they are called ciceti. this is very much the way of life. how much of an opportunity do you think venice now has to restart tourism in a different way. people are going to finally be ok to say that it is not ok the way it is. we need to move from the way it is which is not sustainable, which is destructive, and do something better. are you being a little bit naive here, because ultimately tourism is about money and you are going up against the machine that is bringing millions and millions of euros into venice. the way things happen now, people were doing tourism business, they are selling the destinations. they can make business only as long as there is something to sell,

so they are extracting everything and destroying the social and economic tissue, the heritage, the environment. they will not have anything they can sell any more, so now is an incredible opportunity to rethink tourism and if you want to act, it is now, because tourism impacts everything in the places where we live and travel, so that we can truly build a better world. well, that's it for this week. coming up next time... we are taking a look back at some of our favourite adventures in spain including the time that krista practised table manners at a recreated medieval banquet. what do i do for a knife and fork? trust me, that is definitely worth a watch. don't forget, you can catch up on some of our past

adventures on the bbc iplayer. but for now, keep planning your next adventure, and i will see you all very soon. goodbye. we have a fairly changeable theme to the weather as we head through the remainder of the weekend. showery rain around her times but also a little bit of solid showing in between. many have cloudy conditions overhead, rain at times could be quite heavy with thunderstorms possible in the afternoon. nowhere immune to catching those, heaviest across parts of southern and eastern

england later. some thunderstorms. northern ireland are seen heavy downpours later. sunny spells, temperatures are around 19—21 c, could be 2324 in these. tonight, heavy downpours clearing to the east, drier conditions if you first thing sunday, reasonably mild, tempting as in double figures. tomorrow starting with more sunshine, feeling fresher than recently, blustery showers, fewer showers compared to today. some cropping up in england and wales, heaviest in the west of scotland, 00:28:35,826 --> 4294966103:13:29,430 highs 17—23 c. goodbye.