sadly, ernie died at the age ofjust 43 in a car crash near alice springs. but thanks to a cumbrian schoolboy, his family now have another memory of him to treasure. it does feel quite good, to give them an end. just something for them to remember him by, yeah. and staying with a canine theme — the tables have turned after a st bernard was rescued from england highest mountain on friday. st bernards are usually on the other side of such missions as they were originally bred to rescue people in the alps. but when four—year—old daisy collapsed while walking down sca rfell pike, a 16—man mountain rescue team came to her aid. the mission took five hours. daisy‘s rescuers carried her on a stretcher over obstacles that included a waterfall.

now it's time for a look at the weather with louise lear. it's a day of sunny spells and showers and temperatures are likely to peak at 23 celsius but with sharper showers north and west with highs of sharper showers north and west with highs 01:14 sharper showers north and west with highs of 1a to 19 celsius. through this evening, showers fade away for a time but they will be replaced by more heavy and persistent rain pushing in from the southwest. we could see as much as an inch or two of rain across north wales and england before the pressure eases away. i'll start to monday morning, away. i'll start to monday morning, a wet one for some as the rain move through northern england up into scotland. it will be fairly light and patchy across central and southern parts of england throughout the day but the winds, quite a feature and unusual for this time of year, widespread gusts in excess of 30 to a0 miles an hour. that with

the rain means it will feel a little bit disappointing for late july, highs of 15 to 21 celsius.

hello this is bbc news with ben brown. the headlines: anyone arriving in the uk from spain now has to quarantine for two weeks — because of a spike in cases there. the short notice change came into force at midnight. in the us — hurricane hanna has made landfall in southern texas. officials warn of a life—threatening storm surge, strong winds and heavy rains. the government is due to set out its strategy to tackle obesity — including a 12—week plan for losing weight and gps prescribing cycling. and a st bernard has been on the other side of a rescue mission. daisy collapsed while walking down

england's highest mountain.the wasdale mountain rescue team came to heraid. now on bbc news — the travel show. this week — airlines, anger, and still no answers. the people fighting a four month battle hello and welcome hello and welcome to this week's travel show, coming from venice. now, if the smile on my face looks bigger than normal, that's because at last we are able

to go on our first foreign trip since coronavirus put a stop to almost everyone‘s travel plans around four months ago. but it's early days, and we are being very cautious and you know what? it feels so good to be back on the road. coming up on this week's show... refunds and your rights. why are some passengers still out of pocket for the flights that never took off? canals without the crowds. could the end of the lockdown mean a second chance for venice? and exit makes an exit, as the massive serbian summer festival is finally cancelled, we ask — what next for live music? first up, that issue thatjust doesn't go away — refunds. you may remember when we first started reporting on lockdown back at the end of march, it quickly became apparent that many people just couldn't get their money back for cancelled flights. four months on and we are still being contacted by viewers who can't get a refund from their airlines,

so we have sent simon calder in to investigate why. between march and june, we on the travel show estimate that at least half a billion travellers have had their flights cancelled worldwide, and, quite reasonably, many would like their money back. the airline's response has been very lacking in information, and the most important thing is how long i should expect to wait for my refund. the travel agent is saying that the airline is responsible, and the airline is telling me that the travel agent are responsible. we received the refund number on june 1st. and as yet we have had nothing else. we only know that there is 120 days' wait. the same as everybody else. i have lost myjob now as well,

so i have got no income any more, so it would have been nice to have it back. a little sooner. with flights being cancelled, your rights are clear. at least in the uk and the european union. you must get your money back within a week, whether you have booked direct with the airline, or through a travel agent. many other countries, including the us, india, brazil and egypt have similar rules, but, in this unprecedented crisis, it's clear that many airlines and agents are falling short of their refund obligations. here in st albans, one group of customers feel particularly let down. back in march, 21 members of the nsg performing arts school were supposed to fly to los angeles to compete in an international dance competition. basically two years of working every week, every sunday, and fundraising for as much money as you can because it is very expensive to get over there.

so we had various fundraising events. both my children got part—time jobs so that they could help raise money towards it. christmas was cut a little bit short in the presents and things, and obviously at the moment still we are waiting for that to come back. a few days before flying out, the group were notified by their carrier, virgin atlantic, that their flights had been cancelled. three and a half months later they were still waiting for their refund of £1a,000. it is really frustrating. on a daily basis, having to e—mail them and obviously have been contacting the travel agent. various other mothers as well have been having to e—mail them constantly, and none of us have been getting anything back. or, we have been getting e—mails that say here is a reference number, and we will contact you within five days, and then we don't get contacted. it is just frustrating. virgin has apologised to the dance

group for the delay, and told us... fortunately this story has a happy ending. since speaking to us, ollie, nick and the group have got their money back. but the refund fiasco has created a new industry, helping passengers get their money back from airlines in return for a slice of the proceeds. a german company called flight right has brought a lawsuit over unpaid refunds against a number of international airlines, including lufthansa and klm. oscar, have you got any idea how much, globally, is owed to passengers whose flights were cancelled 7 it is really an unprecedented amount. of course we do not know on a global scale, but in germany, there is over1 billion euros of refunds owed, and if you then extrapolate this to other countries, it means that in europe we are talking about multiple billions of ticket refunds owed to the customers.

surely, then, this is an extraordinary time. airlines have made redundant thousands of workers. they have no cash coming in — shouldn't they be given a little leniency? so, in our opinion, this leniency is up to the customer. the customer has entered into a contract with these airlines and, if they want to act as a kind of micro—loan, as a bank, for the airlines, then it is up to them, but on the other hand, if you just say it is just my money, and i don't want to give you a loan, then it is up to the customer to get the money back as soon as the law is able to give it back to them. one of the other airlines in oscar's

sights is ryanair, the biggest budget airline in europe. there is no shortage of people out there who are trying to make money on the back of airlines. all that's going to happen to the customer is, they will wait just as long and they won't get the full refund, because these claims harvesters will take a piece for themselves. so why is it proving so difficult to give customers their money back? it's value. we have in excess of 20 million passengers to deal with. we are working our way through that. we are, in excess of 750 million euros now of vouchers, cash refunds, orflight changes. but the important issue is, everybody who wants their money back will get it back. it is just taking some time. the head of the aviation trade association, iata, goes further, saying that delaying passenger refunds is vital for the industry's cash flow. it is a matter of survival for us, and the cash position, the cash crisis, that we are facing is probably the most urgent and the most difficult part of our situation currently,

so we are conscious of, how can i qualify, the help we are asking passengers for. it would be nice to share the burden, if you want us to survive. the airlines say that if the refund rules were enforced to the letter, they would simply close down, to everyone‘s detriment. but one possible outcome is that your airfare could be held in trust — once you have touched down safely, the airline gets your money or, if the flight is cancelled, you get the cash back. worse for the airline's cash flow, better for yours. that must be incredibly frustrating, and i hope it's not too long before everyone who is owed a refund gets one, but do stay with us, because still to come... here in venice, we meet the people hoping to kick—start

a new kind of tourism. now normally at this time of year in europe is buzzing with some of the biggest summer music festivals. millions of us travel to them every year, attracted by the muddy fields, the long toilet queues and some of the biggest live music acts on the planet. but thanks to covid—19, 2020 has been a total write—off, so we have sent radio 1 and 1extra dj tiffany to find out exactly what this means for the live music scene. this is the site of the exit festival in serbia. for 20 years it has welcomed 50,000 people every summer to this amazing fortress in novi sad, to see acts like liam gallagher,

skepta, and carl cox. the organisers were desperately hoping to be the only big established festival to keep the show on the road this year. but, last week, just a month before opening,