many energy firms are failing vulnerable customers, says ofgem, as people face an expensive winter. it says 17 energy companies must improve the way they deal with vulnerable customers. some advisers were really good at helping vulnerable customers, others weren't. now, what we don't want for someone who is in difficulties is to face pot luck when they try and get in touch with their supplier. it comes as 1,000 nhs patients will have their energy bills paid for on prescription this winter — we'll have more on a trial scheme that's being extended. also this lunchtime: the manston centre in kent, which holds asylum seekers who cross the channel in small

boats, has been cleared. the days of cheap labour must end, keir starmer tells business. he says the country needs to be weaned off its immigration dependency. rescuers in indoneia search through rubble for survivors, as the number of people killed in yesterday's earthquake rises to nearly 270. the king takes part in his first state visit as monarch — as south africa's president arrives in london. and a shock result in the world cup — as saudi arabia beat argentina. and coming up on the bbc news channel, england slumped to a one—day series defeat in australia, beaten by 221 runs today in melbourne.

good afternoon and welcome to the bbc news at 0ne. 17 energy suppliers have been told they need to improve how they deal with vulnerable customers. the warning comes from the regulator 0fgem, which has been reviewing data supplied by the industry. all the firms that took part were criticised, with five found to have severe weaknesses. but some companies said the review was incomplete. 0ur cost of living correspondent kevin peachey has this report. the nights are drawing in, the heating is going on and bills are rising. as costs increase, more and more people are struggling and vulnerable but this is the response they're getting from suppliers. what we generally found, i think across all suppliers, but particularly those with severe weaknesses, really is

a sense of inconsistency. a sense that some advisers were really good at helping vulnerable customers, others weren't. now what we don't want, for someone who is in difficulties, is to face pot luck when they try and get in touch with their supplier. a typical household bill this winter is £2500 a year — double that of last winter. in april, that typical annual bill will rise to £3000. with many finding those bills difficult to pay, 0fgem says all firms need to improve but five of them — good energy, 0utfox, so energy, tru energy and utilita — had severe issues. campaigners say those on top up metres are in the most critical situation. at citizens advice, we're hearing from many people who are struggling to top up their prepayment meters. already this year, we've helped more people with that issue than we have in the previous past five years alone. we really hope today's report is a wake—up call because we need to know that energy companies will step in and support people who are really struggling with their costs. 0fgem has called for urgent action

from suppliers but the most heavily criticised suppliers have called for clarity from 0fgem. they say they were condemned on incomplete evidence and that any improvements they made haven't been reflected and that, they say, is causing extra unnecessary concern for vulnerable customers. help is available but with some of those most in need already choosing not to top up their metres because of their debts and in one case an elderly man left without power for a fortnight, it won't take much to send stress levels, as well as bills, soaring. kevin peachey, bbc news. about 1,000 nhs patients will have their energy bills paid on prescription this winter — in an expansion of a trial scheme. a pilot scheme in gloucestershire helped people who have conditions that get worse in the cold, and isjudged to have produced such good results that it will also be brought in in aberdeenshire and teesside.

colletta smith has the details. myjoints ache like there's no tomorrow, my bones feel like hot pokers, and i tend to end up either bedridden or in the past, i have ended up in hospital a few times with pneumonia, flu, pleurisy. with arthritis and a serious lung condition, michelle and her young teenage girls usually dread the winter. but not last year, because the nhs paid the entirety of her energy bill. it's mind—blowing how much of a difference it does make. it makes you happier. you're a bit healthier. you're not as in pain so you're not snappy as much, or you know, you're not stuck in bed. there are millions of people with cardiovascular and respiratory conditions that are made worse

by living in a cold home. matt was the brains behind this pilot project, but it's the health service who made the decisions about who qualified. so it's for people with the right health condition who can't afford the heating they need to stay well, warm and well at home. for the health service, they were saying this was having a benefit much more quickly than the pills and potions they normally have to give out. so it was days, not weeks or months. despite energy bills being more expensive this year, and health budgets beings stretch... nhs gloucestershire saw such a benefit that they're now helping five times as many people. and tees valley and aberdeenshire arejoining in too. to see if it can work on a bigger scale. the reason this pilot scheme has worked so well here is that they've had a willing gp who knows people's health conditions, working in this surgery alongside social prescribers and people who visit homes regularly and know people's financial conditions. they're therefore able to marry those two things up together and find the people that qualify under both criteria. do you want to just tell me

about your cough that you've had? dr le roux says this project wasn't an extra pressure on him as a gp. it's going to save work because actually you're hopefully going to be keeping patients fitter and well over the winter and stop them getting sick. so i think it's actually saving the money for other services. michelle is hoping everyone can feel warm and well this winter. if everybody could have the help that i was fortunate enough to actually experience, i think it would make such a difference in people's lives. coletta smith, bbc news, in gloucestershire. and as energy bills rise, there are money saving tips in our online article — winter weather: keeping costs down when it's cold, on our website at bbc.co.uk/news. the manston migrant processing centre, a holding site for people who arrive in the uk on small

boats, is now cleared, says the home office. thousands of migrants had been placed in tents at the former military airfield in kent during the autumn, leading to overcrowding and outbreaks of disease. our home editor mark eastonjoins me. what has happened here, how has it all happened? in a what has happened here, how has it all happened?— all happened? in a way, this is how manston should _ all happened? in a way, this is how manston should work. _ all happened? in a way, this is how manston should work. it _ all happened? in a way, this is how manston should work. it is - all happened? in a way, this is how. manston should work. it is supposed to be a processing centre, where migrants arrive, many in small boats across the channel, would be taken perhaps for a couple of hours at most legally 2a hours, except in exceptional circumstances when it is five days, but that is not the way manston has been operating. the asylum system has been gridlocked, everything has backed up essentially and so we have seen, a few months ago as you say, 4000 migrants there, living for weeks on end. some families sleeping on mats. that is not what is supposed to happen. actually, they have had a break in

the weather, the weather is too poor for people to cross the channel, so there has been another week, more than a week without any migrants crossing. as a result, they have been able to draw breath, move all of the people in manston probably onto hotel accommodation. it's not the end of manston. when we see more people arriving across the channel, it will get busy again. {lilia people arriving across the channel, it will get busy again.— it will get busy again. 0k, mark, thank ou it will get busy again. 0k, mark, thank you for— it will get busy again. 0k, mark, thank you for now. _ the labour leader sir keir starmer has told business leaders that the days of cheap labour must end to wean the uk off its "immigration dependency". in a speech to the confederation of british industry, sir keir called for a plan to train british workers, and move the economy away from its low—pay model. 0ur political correspondent alex forsyth is in birmingham for us. at the cbi conference. how do you read this, is this a shift in the approach from labour to immigration

in some way? 5ir approach from labour to immigration in some way?— in some way? sir keir starmer has been hardening _ in some way? sir keir starmer has been hardening the _ in some way? sir keir starmer has been hardening the labour's - in some way? sir keir starmer has - been hardening the labour's approach to immigration from some time, certainly from the position he took when standing to be labour leader when standing to be labour leader when he advocated freedom of movement to stop today he was definitive. he said the uk had to be weaned off its dependency on immigration. he wasn't going to be drawn on any specific numbers. he said he would be pragmatic, so when there were shortages in certain sectors, workers could come in from overseas but there would be conditions on business and they would have to invest in skills and training for the domestic workforce. here is a little of what the labour leader had to say. 0ur common goal must be to help the british economy off its immigration dependency. the days when low— paid and cheap labour are part of the british way on growth must end. he insisted that his whole party was united behind him in his position. he admitted it was a changed party from the labour party it had been before. there will be some in his party who do disagree with his

stance and what is interesting is when you speak to business leaders here at the cbi conference, what they are concerned about other gaps in the labour market that are happening right now. they say a shortage of people in sectors right across the board is really hampering their ability to grow and therefore hampering that economic growth that sir keir starmer and the prime minister rishi sunak have both talked about.— minister rishi sunak have both talked about. �* ., ~ , ., ~ talked about. alex, thank you. alex fors h at talked about. alex, thank you. alex forsyth at the _ talked about. alex, thank you. alex forsyth at the cbi _ talked about. alex, thank you. alex forsyth at the cbi conference. - g4s security staff who deliver cash and coins have voted to strike in december. the strike could affect supplies to banks and supermarkets. meanwhile, the rmt union says it's likely to announce details of more rail strikes later today. the union has accused train operators and network rail of refusing to make an offer to end the long—running dispute about pay, jobs and working conditions. train companies have urged the union to stay at the negotiating table.

the number of people known to have been killed in yesterday's earthquake in indonesia has risen sharply, to nearly 270. it comes as rescue workers on the island of java spent the night searching through rubble for survivors. the quake struck the west of the island near the town of cianjur, a densely populated area prone to landslides, with many poorly—built houses. valdya baraputri sent us this report. rescue workers remind people not to get too close to a ruined house. they are trying to evacuate a body of a 28—year—old man trapped in concrete after a three floor house collapsed to the ground. there were five people at the time, but the others survived. translation: the other people were on the highest floor. - they managed to be rescued. my brother—in—law was on the first floor. the ruins fell on him. the government estimated that most

victims are children, because of the number of boarding schools in the area that have been destroyed. meanwhile, many destroyed houses are left by the owners, who took refuge in makeshift tents. the closer to the epicentre of the earthquake, the more visible the damage, some beyond repair. people are too afraid to go back to their houses while, as you can see, these slanted floors are very prone to collapsing, even with the smallest after—shock. 151 people are still missing, many trapped under a landslide triggered by the earthquake. translation: as for the victims| who are still buried in the rubble, i have ordered that the search for victims and their evacuation must be prioritised. the indonesian geophysical agency has learned that the earthquake is a once in 20 year event. for hundreds of injured people at the hospital, the effect could last a lifetime.

valdya baraputri, bbc news, cianjur. nottinghamshire police say a woman who was seriously injured in an arson attack which killed her two children has died. the woman was being treated in hospital after the fire at a flat in nottingham on sunday morning. her daughters, who were aged one and three, died on sunday. a man was arrested on sunday night on suspicion of murder. most of the outstanding schools in england which have been inspected by 0fsted since 2020 have been downgraded. some of the schools hadn't been looked at for 15 years. with the details, here's our education editor, branwenjeffreys. parents rely on school inspections. 0fsted grades are meant to be a guide to standards. the top grade in england is outstanding. for many years, outstanding

schools weren't inspected. the government said it was only needed if concerns were raised. now, 0fsted has been allowed to revisit and, so far, 80% overall are down from outstanding, mainly to good. 17% have been told they require improvement. 4% of them have gone to the bottom grade of inadequate. many parents have noticed a bit of a gap between what's said in a 13 or 14—year—old inspection report and what they see in front of them. and many parents have been concerned about that. i think that's part of why pressure built up to scrap the exemption. i think it's also important to say, well, parents, governors may well notice and recognise some slippage in a school. sometimes the things that can lead a school to bejudged inadequate, such as for safeguarding, for example, may be things that are only visible to a handful of children and their families.

they may not be visible to everybody involved with the school. 0fsted said this shows the value of inspections, but the biggest education union thinks otherwise. it said the current inspections made little positive difference. branwen jeffreys, bbc news. the time is 13:16. our top story this lunchtime... many energy firms are failing vulnerable customers, says the regulator 0fgem, as people face an expensive winter. it says 17 firms must improve. hi, we're from the new york times. i believe you used to work for harvey weinstein? and a new film about the new york times investigation that exposed the film producer harvey weinstein — we speak to the journalists and the actors. coming up on the bbc news channel, the shock of the world cup so far.

denmark are in action, and later the holders france get their campaign under against australia. there was high drama in doha today on day three of the qatar world cup, as one of the tournament favourites 0ne one of the tournament favourites, argentina, were beaten 2—1 by saudi arabia. the shock result ends argentina's 36 match unbeaten international run. inafew in a few moments we will be live at the england training ground after their victory last night against iran. first let's join first let'sjoinjohn first let's joinjohn watson in doha. first let's 'oin john watson in doha. , ~ first let's 'oin john watson in doha. , ., ~

doha. yes, saudi arabia, ranked well below their opponent _ doha. yes, saudi arabia, ranked well below their opponent to _ doha. yes, saudi arabia, ranked well below their opponent to have - doha. yes, saudi arabia, ranked well below their opponent to have the - below their opponent to have the great lionel messi in their side. it is hard to overstate what an upset this was, as andy swiss reports. 0n football's biggest stage, one of its biggest shocks. for saudi arabia and theirfans, a truly remarkable result. one of the world cup's rank outsiders were up against one of the favourites, argentina, and the mighty lionel messi. and it seemed to be following the script at first. some saudi shoving spotted by var, penalty to argentina and messi did what messi does. commentator: it's simple, it's easy. argentina were seemingly in control. but come the second half, come a quite extraordinary turnaround. first saleh al—shehri with the equaliser — how the saudi supporters enjoyed that. but even better was to follow. a moment of pure magic. commentator: al dawsari! oh, my word! salem al dawsari with a stunning goal and a celebration to match. a team ranked outside the world's

top 50 was suddenly ahead. so could they hang on? well, argentina launched attack after attack, but bravely, brilliantly, saudi arabia kept them at bay and the result was an upset which almost defied belief. argentina's first defeat in 36 matches, and for saudi arabia, a day and a victory to go down in footballing folklore. andy swiss, bbc news. what a moment for saudi arabia, and it means argentina have it all to do if they are to progress from their group. if lionel messi is to win a world cup too and what could be his last ever tournament for his country. there were more than a few cheers from our saudi broadcasting colleagues a couple of studios down when the goals went in, just as when the result was confirmed, with many

fans watching on the saudi fan parque short walk from where we are broadcasting from. it feels as if this world cup hasjust broadcasting from. it feels as if this world cup has just sparked broadcasting from. it feels as if this world cup hasjust sparked into life. this world cup has 'ust sparked into life. . ~' this world cup has 'ust sparked into life. ., ~ i. g ., this world cup has 'ust sparked into life. ., life. thank you, john watson in doha. life. thank you, john watson in doha- let _ life. thank you, john watson in doha. let me _ life. thank you, john watson in doha. let me tell _ life. thank you, john watson in doha. let me tell you - life. thank you, john watson in doha. let me tell you about. life. thank you, john watson in | doha. let me tell you about the viewing figures. around 7.5 million watched iran. it was also streamed a record eight times on iplayer and bbc sport online, making it the largest light streamed event on the bbc over a 24—hour period. attention will soon be turning towards england and wales' next matches on friday — and england are in training today ahead of theirs against the united states. alex howell is at england's training ground. what is your assessment of the mood?

england were back in training today and it was more of a recovery day for the players who started the match and played so well against iran yesterday, with a session for the nonstarters and the players who did not get off the bench. there will be concerned for leicester's james maddison who did not train again and has not done since the thursday they landed, but the mood is good, the players were very, very happy yesterday. i spoke is 9°0d. the players were very, very happy yesterday. i spoke to chelsea's mason mount at west ham's declan rice and they told me how happy they were with the performance. the only thing they could disagree on is they wish they did not make the errors and did not concede those two goals, and that is a message which also came from england manager gareth southgate. i think we will hear that throughout the week as we speak to the players gearing up to friday, gareth southgate knows how ruthless tournament football can be and wants

tournament football can be and wants to avoid any mistakes.— to avoid any mistakes. thank you, alex. whenjack grealish scored his sixth goalfor england it was a special moment for 12 year old manchester city fan finlay. the pair met last week, after finlay, who has cerebal palsy, wrote a letter to the england star — whose sister hollie also has the condition. when they met, jack promised finlay that he'd do whatever celebration he wanted when he next scored — which happened to be yesterday. this morning finlay told bbc breakfast how he was jumping forjoy when he saw that goal. iwasjumping around. well, trying to jump. and then he did the celebration that you'd asked for. when you saw him do it, the fact that he'd remembered, that must have been... what did you think? firstly, i thought that he wouldn't remember. but then when he did it, i was like, "oh, my god, he's done the worm!" i love it. that's lovely. the king is hosting his first state visit as monarch as he welcomes south africa's

president cyril ramaphosa to the uk. mr ramaphosa will address both houses of parliament later — and be a guest at a buckingham palace banquet. 0ur royal correspondent sarah campbell is at buckingham palace. took us through the day's events, sarah. $5 took us through the day's events, sarah. �* , . ., . ., , sarah. as prince of wales, the king was involved _ sarah. as prince of wales, the king was involved in _ sarah. as prince of wales, the king was involved in many _ sarah. as prince of wales, the king was involved in many a _ sarah. as prince of wales, the king was involved in many a state - sarah. as prince of wales, the king was involved in many a state visit i was involved in many a state visit over the years but this is his first as monaco macro. he and the queen consort, camilla, welcome to president ramaphosa at horse guards, as is tradition the king inspected the guard of honour with the president and then they left via carriage, a spectacular procession in the glorious sunlight of this beautiful autumn day down the mall. mr ramaphosa has a private lunch with the kick, he has a busy schedule, he will be visiting

westminster abbey, addressing mps and the houses of parliament and this evening there is the state banquet, when britain literally gets out the best china for the foreign visiting leader. what is this all about? developing links, economic links that the prime minister rishi sunak said earlier, it is about turbo—charging economic links. it is pub, pageantry but also money. thank ou, pub, pageantry but also money. thank you. sarah- — pub, pageantry but also money. thank you. sarah- -- — pub, pageantry but also money. thank you. sarah- -- it— pub, pageantry but also money. thank you, sarah. -- it is— pub, pageantry but also money. thank you, sarah. -- it is pomp _ pub, pageantry but also money. thank you, sarah. -- it is pomp and - you, sarah. —— it is pomp and pageantry. five years ago, an investigation by the new york times into one of the most powerful film producers in the world, harvey weinstein, helped the metoo movement spread globally. weinstein is now serving 23 years in prison, convicted of rape and sexual assault. now a new film depicts the painstaking work by two journalists at the newspaper, and the bravery of the abuse survivors who spoke to them. 0ur entertainment correspondent lizo mzimba has been talking to the journalists who broke the story, and the actors who play them in the film. hi. hi. we're from the new york times. i believe you used to work for harvey weinstein?

it was just over five years ago that the newspaper published its ground—breaking story. it didn't just affect the cinema industry. it reverberated around the world. the two journalists are played by carey mulligan and zoe kazan. i asked them how much responsibility they felt telling a story like this one. a huge amount, a huge amount of responsibility towards the subjects of the film, and towards, you know, everyone who contributed to the original story — a lot of whom who are portrayed in the film. yeah, i don't know if i can say it any better than that. you know, we...we felt this enormous responsibility to tell the story conscientiously. and i think we felt like we were in really good hands from the top down. in your previous stories, how did you persuade women to tell you what had happened to them? the case i made was, i can't change

what happened to you in the past, but together, we may be able to help protect other people. rather than weinstein, who denies sexual assault, the movie's more about the individuals who spoke out. what is it exactly that we're looking at here? we're looking at extreme sexual harassment in the workplace. the two journalists who first broke the story hoped it would make an impact, but they never imagined how huge that impact would be. women all over the world start coming forward. and we're looking at it going, oh, my god, the stakes are even higher than we knew. and we thought we had understood this story. but we certainly never could have predicted that we would be part of a story that helped kind of ignite change at this level. and it's been... listen, it's been the gift of a lifetime to be part of that. harvey's just disputed eight to 12. we have to have corroboration.

eight to 12 settlements has to be backed up. . is there one word that sums up how you feel about being part of this? i think gratitude. mm, yeah. gratitude, and i think that's been, you know, overwhelming to experience at the screenings that we've had so far of the film, where the survivors have been, the real survivors have been in attendance. the gratitude to them from everyone has been overwhelming. it's also a story about the power ofjournalism. but, of course, at its heart are the women who spoke out. the only way these women are going to go on the record... ..is if they alljump together. we're all here, harvey. who have you talked to? for a story that changed the world. lizo mzimba, bbc news. nasa's artemis space capsule 0rion has reached the moon, five days after leaving earth. the unmanned spacecraft sent back these spectacular images,

which it took as it flew 80 miles from the lunar surface, on the far side of the moon. could electricty be beamed from space to power millions of homes? the european space agency will shortly consider funding a study into huge space solar farms to see whether they could work and so help with energy shortages. the idea has been around for decades, but until now has been considered too difficult and too expensive. 0ur science correspondent pallab ghosh explains how it could work. it looks like science fiction. imagine robots building vast solar arrays to capture the sun's power. its energy converted into microwaves and beamed to earth, then collected by antennas over a huge area and turned into electricity. it's not science fiction, that it's notjust something on paper or in the lab, it's ready to be deployed at a small scale.

and, of course, the challenge with applying this to space—based solar power is extending that scale and that power by a dramatic amount, and that will take some time. it's a huge challenge, of course. it's a challenge these scientists are taking up here in munich. in an experiment at the aerospace firm airbus, two kilowatts of power were collected from solar panels and sent wirelessly from this transmitter to a receiver at the other end of the room. and that electricity lights up a model city. there's a long way to go from this small demonstration here to sending back solar energy from space. a million times more power needs to be transmitted, and it's got to be sent a million times further. but the engineers here think it could be done. if the energy satellite concept were successfully developed, it would collect solar energy 24 hours a day. scientists have wanted to do this for decades.

because unlike solar energy on the ground, which is interrupted by night time and clouds, it generates power around the clock. ignition, liftoff. it's only now it might become cost effective because rockets can be used over and over again. if you could do it from space and i'm saying if you could, because we are not yet there, then this would be absolutely fantastic. solar based power from space could really help enormously to address our energy shortages and our energy problem which is about to come in the next decades. the us, china and the uk have their own research programmes. as energy prices soar and the destructive impacts of climate change are being felt, the pressure for the entire world to develop a new, reliable source of clean energy is greater than ever. pallab ghosh, bbc news, munich.

time for a look at the weather. here's ben rich.