this is bbc news. i'm annita mcveigh and these are the headlines. police in israel say that a 13 —year—old palestinian has carried out a shooting attack outside the old city injerusalem in which two people — a father and son — were seriously wounded. the teenage attacker was shot and wounded. graphic footage is released showing the moment tyre nichols was arrested and beaten by five police officers in the us city of memphis. president biden described the video as "horrific". british regional airline — flybe — ceases trading for a second time — cancelling all flights to and from the uk after going into administration. hundreds of staff have been made redundant a seven—day state of emergency has been declared in new zealand's largest city,

auckland, after three people were killed in severe flooding.

you're watching bbc news. now it's time for new hope in hard times: fighting the cost—of—living crisis you want to piggy back? are you going to be superman or you have either? nobody can afford to keep up with anything. i don't know how to cope. i really don't. it's autumn 2022, and anita's got troubles. troubles from every direction. absolutely. i'm constantlyjust lying in bed and just thinking about how am i going to pay this? how am i going to pay that? make it. money is beyond tight. try that, brett. for little brett and his two older sisters. the outside world can feel scary. you need to scare me because there's a much louder. what monster? a huge one. a huge one for his mum. the monsters are getting real. i've always managed with the money. i get me benefits and the money that i earn from work. i've always just managed to manage, but ijust can't do it at the minute. it's the gas, the electricity, the bills, and then the cost of the food that went up. how are you supposed to live, man? bottom line, anita's working. this is the first time i've actually had to say. can you help us? tough times. but as we'll see, there's

also hope and help. in a church in benwell. carol rowland is on the mic. it's worry and fear. anything that worries you, anything you're fearful of, please come and talk to us. if the cost of living crisis is a national crisis, the response here in newcastle's west end is local. the other things that we've got are more kiddies coats, which is fantastic. this place started years ago as a food bank, but it's had to change, adapt and expand to become a community hub to keep up in these hard times. used to be that people don't have sufficient food to eat. we can help them with that. it's now that they don't have enough fuel. they don't have heat. so it is food and help with fuel. but we're here to see much more than that. there you go. of course, pat's work handing out vouchers for access to the food bank is crucial.

oh, you. but then there's courtney. how much do you spend on public transport? then there's dara, a kurdish refugee who's always here, always smiling, always helping. the main thing that we can help you with is making sure our food and they are all driven people like helen, who's a volunteer. you see me around in barnwell, just say hello. people who are at their wit�*s end about how to cope. she wants and needs to help. i see struggle. i see embarrassment. i see guilt. i see shame. i see joy at small things.

it's november, and anita has come in for food. you're on, sweetie. no judgment, no stigma. just food and a friendly face. volunteer has developed a special bond with little bread. volunteer has developed a special bond with little brett. you did an amazing job. you've helped me so much, and i wouldn't be able to do it without your help. high five. unless you want to give me a hug. i mean, iwill. i love that hug. brilliant. i don't know how to cope. i really don't. i don't need it. that's the top and bottom of it. and ifeel embarrassed because i've got asked for help. to be fair, i would have probably been worn out asking people to borrow money. thank you ever so much. for anita's family and so many others across her community. carol's team are life—savers.

oh, that's a race. but in this crisis, there are no easy answers and no quick fixes. lost quite a lot of weight in the last year and a bitjust not being it lived. i'd rather my children eat their meat. i might have a meal a day if i'm lucky in the end. of course, it's down to money. her ex makes some modest payments for the kids, she still does get work, but she's also a single mum and has to fit her cleaning shifts around brett's childcare. the problems don't stop there. i don't receive, like, any sort of benefits for little man because he was born after that time period where they said you couldn't. it's a cut off point. and that's because brett was born after 2017 when the rules changed forfamilies with three or more children. so i only get money for the two girls. so we're literally living off that. and it's just it's craziness. i don't know how they've come up with these calculations and how they expect people to live.

it's called great britain for a reason, and it's not great britain any more. are they ready to come in? it's absolute passion. passion. take your time. carol believes in this and that the team is making a difference. she's the lynchpin of this place. never stops. i haven't got enough winter coats. but when the goal the goal always fighting for the people, for the community. we're not having anybody missing christmas. a lot of the work here is connecting people in need to the benefits and grants that they are entitled to to untangle the complexities of the welfare system. and it's working. the team have now claimed over £1,000,000 in benefits for the people they serve. don't sit in silence. we can now help you with fuel, and that's really the first proper time we've ever been able to do that. so please, please. yes, there is some money

here from central government. many have had cost of living payments totalling £650. and it's all welcome. you've got to have an interview before you get the vouchers. it's busy, getting busier all the time. in december, they gave out more food parcels than ever. go along. now it's 1:00 at the place. but everyone here knows that this is a sticking plaster, not a long term fix. it is actually simple, not saying never ending benefits. it's about giving people enough to live on so that they can start and make some choices. for dean, the choices are limited. they say your life expectancy is about 45 years. i'm 37. his heart condition is terminal carroll knows so well. and it's like you've lost a lot of weight. he weighs seven and a half stone so carol wants dean to check that he's getting all of the benefits that he can take.

so how would you mark your general well—being at the moment? i would say zero. and what conditions is it that you have to say? i have congenital heart disease, i have unstable angina. and the last one is marfan syndrome. despite all of that, somehow dean doesn't qualify for pip or personal independence payment. i can see that it's tough for dean. his failing health means hospital treatment, usually several times a week. dean's mum, denise, is by his side. he's on powerful painkillers and needs all the support he can get. i worked from being in school. i was up until a few years ago when my health really deteriorated. i was, i want to work. i can't lift, i can't carry. i can't do anything. are you dependent on this place? yeah, absolutely. there are plenty of

people struggling here. but dean's life, it just feels so hard. you're all right. all you want for people is to have some dignity, you know? that's a tough story. despite it all, this hub isn't about misery. it's about help. just a thank you goes a long way. and i do appreciate the work you've done for me. you're welcome. the work never stops. teresa is here to check that all of her benefits are up to date. how much are you paying for that? £350 for the gas and electric. basically, it's living hand—to—mouth. winters here. anita and the kids have all been ill. i'm exhausted with it. absolutely exhausted. she's on the way to the food bank. the food bank that she was donating

to just a year ago now it's been weeks since we've seen her and brett and she's changed. thinner. colder. i couldn't put the heating on at all. last week it was so cold. ijust couldn't put it on. just didn't have enough money. so the girls could have, like, showers in the school surviving. and it's embarrassing because i work and i should be providing for my children. right now, even the hunger takes second place. today, it's all about the cold. that's a good idea. shall we just stay here today? she will let us sit inside the nursery and get us a cup of tea till i had to go and get me other little girl from school. oh, that's lovely.

is your hands warm now? your hands are cold. my hands are cold. all i feel like i've done for weeks is cry and cry. just feel like such a letdown all the time. do you know what i mean? should be able to provide for these, at least warm... what would you like? ijust want to have more fun. brett's desperate to team up again. he's made to feel welcome and included. at its best, this place can feel like family. i feel good. at the end of the day, i feel- like i did something good to help. and he is a lovely boy, he's very clever. - i think you can tell that. i'll give you some eggs as well. he doesn't have to be here, he's an international it consultant, but his silicon valley employers encourage this sort of volunteering. this is some fish. you can have that. and he's happy to be here.

the very first few times, _ i was very upset when i went home. i've got four kids, so i spoke to my kids and my wife - and i said, look, you know, - you don't know how lucky we are. that'll keep your strength up. it's been a tough week for anita. as well as struggling with the cold, she's also struggling with the benefits system. apparently, i'm not meeting government criteria. i'm supposed to make £491 a month and i'm only making £166. the issue is that she's been told that she needs to get her wages up by £35 a month or lose benefits. the trouble with that is it's hard to do more hours with no more free childcare and she feels stuck. how long have you been claiming benefits? i say, the last year and a half. since me partner separated. i've never claimed benefits of self

work since i was 16. i've never not worked. don't worry, when you sit down with courtney - in welfare, right, - we'll go through this. i'm trying to do my best, and they're just not getting it. i'm a mess! it'sjust horrific. that woman, this time last year, was actually giving us food. - she was donating to us. she is doing everything she possibly can. - and it'sjust not good. enough for somebody. it's good enough for me. it's good enough for her family, - who know that she's doing everything she possibly can. my worry now is her mental health because she is on the edge. - the level of need here is high and rising. it can feel overwhelming. but so can the response of this

community, local people helping their own. my goodness, joan is a benwell lass, a benwell legend. to take it up over £200. despite all the kindness and support. there's no hiding the fact that this is also a place where too many people are feeling desperate. what would they do without it? newcastle's west end is a strong, multiethnic community. it has a recent history of regeneration, some

new housing, community investment. but the old problems are still evident. this is among the most deprived places in a region where child poverty is the highest in the uk. i'm around at theresa's. hi, theresa. how are you? i want to know more about the real impact of the cost of living crisis. it's meant a lot to you, hasn't it? yeah, because i was stuck with the stress and the anxiety of where i go, what i do, and i'm talking to nobody. because you're judged in the food bank. i wasn'tjudged. kourtney and carol both said, look, you can call me, you can talk and we can help. teresa's single and lives with her autistic granddaughter. the food bank and the community hub keep this family afloat. it's no good. being proud. proud is not going to feed you. it's not going to help me to get the stuff i need for my home

or my bairn. you're stuck in a situation where your mental health just deteriorate quicker. something's got to give. to stock a food bank. you need food. and rising prices mean some people here can't afford to donate any more. but remember, joan, well, she's still down the supermarket shopping for others. how are you paying for all of this? where do you get your money from? well, out of my own money. i'm retired and i have a reasonable pension. you're at the heart of your own community. and these. these are your people, really. i belong to a church in the west end, so that's a motivation to me. many hands make light work. i feel that i want to support the people who are in great need as much as i can. carol's called us. there's something she says we need to see. are we coming in? of course you are. and we go. and she's right. if you want to know what deprivation looks like.

how about this? have you seen worse than this? this is the worst that we've dealt with. this place is off the scale. huge amount of mould. the damp�*s grown up, all of the walls. courtney and carol are here to help a woman who's been living existing here with her two dogs like this for two years. she's got asthma. she's got pleurisy at the minute because of the damp and the state of this place. so she can actually speak to our upstairs neighbor. oh, really? so she's not been able to use a bath or a bathroom

for over two years now. with support from the hub, the tenant has been offered a new place in a new build. but there's a problem — no dogs allowed. if you're living on your own, that's your family, isn't it? definitely. and she's had to give it up. almost 15 years, they're like her children, the only family really that she's had, and she's had to give them up just to be in a safe, comfortable home. the lady from the rspca is here and she'll be taking bronson, hoping to find him a new home. and little muffin, well, it's carol, once again, to the rescue. and you're still it's still going to come up and see her? muffin will be welcomed into carol's family home. it's december now and it's getting seriously cold, frigid. there's three elves on one shelf. the water in the tray... for anita, this time

is all about christmas, about using every ounce of energy, every last penny, to make it special for the children. how are you feeling, going into the christmas period? i'm positive now, compared to what i was, like, six, seven weeks ago. i was beside myself six or seven weeks ago. like, i don't know how i'm going to manage, how i'm going to cope. her plans are modest, nothing fancy, but so hard to deliver in this bleak midwinter. i was like, because i love having them sat down and a proper family meal, and ijust think it would be lovely this year, just to have that. regardless of anything else, just sitting as a family would be lovely. i'm really hoping, just for those few hours, that you can put all of this out of your head and just... it'd be lovely to stop. i'm an overthinker # you better watch out!#. is that your favourite song? family time. absolutely. it's the children and it's normality and it's just keeping that normality for them. i like yourjumper, by the way.

thank you. very festive! i've had it about six years. it's st james's church which is at the centre of operations for the community hub. we need to have fun, raise some money for her. we will do that. the vicar, chris, knows the reputation. he knows that some regard the situation as hopeless, but not him. people have real hope. they have real love in them. and the way that i've seen people come together in crisis, the crisis shouldn't be happening. they shouldn't have to come together under those circumstances. but when they do, this incredible thing happens. i've never seen anything like it. now i am three years volunteer in food bank. of all the people i've met here, maybe it's dara who will stay with me the longest. i am finished accounting in my country. but in here, no have anyjob because no have any paper. he's been here for three years. a kurdish christian refugee escaping the murderous violence of northern iraq.

i'm so sorry, because i'm no speaking english very well. he's happy to be here. i no need money, i need life. this country is very safe. this country is very good for all people because help me. dara doesn't ask for much. as an asylum seeker, he certainly doesn't get much. and he's got his wife and two sons. his eldest is at school. he is lovely, lovely boy. thank you for all teacher, because he is now speaking english, geordie. one thing i've noticed about you, or two things, number one, you're so smart, your clothes are always perfect.

yes, all second hand. me, my wife and my son. and number two, you're always smiling. thank you so much. it feels like dara's always here. he's so grateful to the country that's taken him in, but can't escape the cost of living crisis. the cost of baby milk for his boy. are you finding it hard to pay for what you need? about that... because...before it's often cheaper, now is very expensive. are you worried?

you can... no, thank you. can i just say that you are an amazing person because when we come, you're always smiling and you always do for everybody else. thank you so much. sorry about that, because i'm worried about this baby. your baby, yeah. what a hero. what a special, special person. that's somebody who has lost everything. in circumstances you can't even imagine. he's come here. can't get a job because of his paperwork. and yet comes here. this cold, old church, just to help people in newcastle who are struggling with the cost of living. and it's so selfless.

and it's a really moving, beautiful thing. into the new year, i'm back to catch up with anita. last time i saw you, you were looking forward to christmas, wondering how it's going to work out. how did it work out? brilliant. been wonderful to give them the stuff that i was never able to give them. just before christmas, we featured part of anita's story on bbc news. the reaction from viewers was amazing. the generosity made a big difference. did you have that meal around the table that you were talking about?

yes, i had me hat on. all had christmas hats on. it was wonderful. lovely. thanks to everybody, the generosity and just everybody, it's been overwhelming how kind people have been. ijust couldn't believe it. got new washing machine. idid. and the microwave. it's such great news that with a bit of cash, anita's doing a bit better, but she knows it's temporary. she's still having problems with benefits. she still looks really worried. it's like i said to the children when it's nice

to have what we've had, but it is going to run out and it is going to stop and we're going to be back to where we were, where we're going to be struggling. give us more free childcare, and i'll do it as many hours as you want us to. what are you hoping for then? ijust want him to be happy and safe and keep warm and food in theirtummies. it's all i want. it's been a cold, hard winter, but at least spring is coming for carol and the entire team here. the work goes on. there is so much need yet. there is so much hope. people who come to us, they're just like they like you. they like me. they're like anybody out there. people now regard food banks as a way of life that should never be. this is not a solution. they need people to listen to them. this is the key. don't think they're all sick. don't think they haven't got a voice. they have got a voice. the trouble is, they need to be heard. the problems of benwell are the problems of a nation. yes, it's tough, but as we've seen here, as well as deprivation, there is spirit, a determination to fight back, a belief that things can and will get better. details of organizations offering help and support with some of the issues raised in this programme are available.

the far north of england brightening up, sunny spells but there is the odd passing shower in the hearth war and west of scotland. keeping a lot of cloud, england and wales tonight, just a place and that limits frost potential. just parts of eastern, southern scotland and far north of england where there are clear spells, we find temperatures dropping close to freezing, just a few pockets of frost. a breezy day across the uk tomorrow, much windier across the uk tomorrow, much windier across northern scotland with gales and outbreaks of rain pushing into and outbreaks of rain pushing into and through scotland, into northern ireland, reaching parts of northern england but not until later in the day. much of england and wales will stay dry. there may be a little light rain in england and wales but this will fizzle out.

this is bbc news. welcome if you're watching here in the uk or around the globe. i'm lukwesa burak. our top stories. israeli police say a 13—year—old boy has shot and injured 2 people in eastjerusaelm — a day after 7 people were shot dead near a synagogue. graphic footage is released — showing the moment tyre nichols was arrested and beaten by 5 police officers, in the us city of memphis. protests have been taking place across the united states after the killing of a black man by five police officers in memphis. british regional airline — flybe, ceases trading for a second time. hundreds of staff have been made redundant.