editorial this kind versus editorial complaints? most of us are quite clear and confident in how editorial complaints are handled but this is somewhat different. we sometimes get to hundreds of thousands of complaints on various scheduling issues and questions of... tennis is the latest in that, we have had more complaints on tennis than any other item in the last few weeks. in terms of scheduling. you have all of that coming through and we can talk about that in more detail but the process, we are well versed in terms of the stages, and we then have complaints of this nature that come in, that might be serious allegations, we have a lot coming into the bbc, because we are a huge organisation and we have different things, some might be malicious, some might be

small bushes, big issues, so that is a difficult thing to judge small bushes, big issues, so that is a difficult thing tojudge coming into our audience centre —— some might be small issues. if there is something that needs to be looked at thatis something that needs to be looked at that is passed to the corporate investigations team, very experienced people who have a perfect background for this in terms of their experience levels and they look at what to do in terms of what they have got in front of them in terms of the contact and what they have got and then they decide how to treat that, whether it is a serious case and whether there are clear allegations of criminality and a number of factors are looked at and see how they deal with that matter. they were then work through that and deal with out appropriately in terms of how it goes through, and whether it could lead to a fact—finding and disciplinary or the authorities or it might be dropped, these other things we go with that group. final

cuestion things we go with that group. final question for _ things we go with that group. final question for me _ things we go with that group. final question for me on _ things we go with that group. final question for me on this topic is that, _ question for me on this topic is that, following _ question for me on this topic is that, following liverpool, - question for me on this topic is - that, following liverpool, generally speaking _ that, following liverpool, generally speaking when _ that, following liverpool, generally speaking when it _ that, following liverpool, generally speaking when it comes _ that, following liverpool, generally speaking when it comes to - that, following liverpool, generally speaking when it comes to the - speaking when it comes to the highest — speaking when it comes to the highest paid _ speaking when it comes to the highest paid presenters - speaking when it comes to the highest paid presenters —— - speaking when it comes to the - highest paid presenters —— following on from _ highest paid presenters —— following on from that — highest paid presenters —— following on from that. what _ highest paid presenters —— following on from that. what can _ highest paid presenters —— following on from that. what can you - highest paid presenters —— following on from that. what can you tell- highest paid presenters —— following on from that. what can you tell us . on from that. what can you tell us about— on from that. what can you tell us about how— on from that. what can you tell us about how bbc_ on from that. what can you tell us about how bbc management - on from that. what can you tell us| about how bbc management holds on from that. what can you tell us - about how bbc management holds them to account _ about how bbc management holds them to account for _ about how bbc management holds them to account for the _ about how bbc management holds them to account for the responsibility- to account for the responsibility they have — to account for the responsibility they have for _ to account for the responsibility they have for upholding - to account for the responsibility they have for upholding the - they have for upholding the reputation _ they have for upholding the reputation of— they have for upholding the reputation of the _ they have for upholding the reputation of the bbc? - they have for upholding the reputation of the bbc? i'ml they have for upholding the - reputation of the bbc? i'm speaking generally— reputation of the bbc? i'm speaking generally here _ reputation of the bbc? i'm speaking generally here. of— reputation of the bbc? i'm speaking generally here-— generally here. of course. i have soken generally here. of course. i have spoken before _ generally here. of course. i have spoken before publicly _ generally here. of course. i have spoken before publicly and - generally here. of course. i have spoken before publicly and i- generally here. of course. i have| spoken before publicly and i think the history of this industry is such that we should all be concerned and appropriately diligent around the abuse of people in powerful positions. you have a dynamic when you have got presenters or people in power, you need to make sure that you are very clear on what the expectations are culturally as well as the policy, and i think we have done good work at the bbc and i'm proud of the work we have done in the last few years, having a really

clear code of conduct, our values, we have done a very big push on our values as an organisation, and we have got a good process and we could do more with it but we have a good process which we have introduced which, if we have a concern at work the normal route is to your line manager, but that is not always where you can go, that might be the problem, so we have another route which is our support of work line which is our support of work line which as you can ring up hr not connected with your line management and critically the thing we have introduced, is working, but we have got more to do, and we have got most people confident in this but there are gaps in this which is normal when you are deploying these things, but we have a whistle—blowing process which is external and confidential. that process i can talk about in more detail at another

time, i'm more than happy, but that process has been introduced and is a means by which people can go to raise their concerns, so there is a safe place they can go to raise concerns and we track that and in terms of transparency they are not many organisations that put that in their annual report. we do have that in ours and we are more than happy to track it and obviously i cannot talk about the individual cases and what is going in there but i do think we have a good process. {guild think we have a good process. could i add that i of— think we have a good process. could | add that l of the _ think we have a good process. could i add that i of the reasons _ think we have a good process. could i add that i of the reasons for - i add that i of the reasons for asking — i add that i of the reasons for asking nick serota, one of the reasons— asking nick serota, one of the reasons for asking him to be involved _ reasons for asking him to be involved with this investigation which — involved with this investigation which is — involved with this investigation which is under way, is that he is also _ which is under way, is that he is also on — which is under way, is that he is also on our— which is under way, is that he is also on our board, not only a senior independent — also on our board, not only a senior independent director but the board member— independent director but the board member with responsibility for

overseeing the whistle—blowing arrangements. to overseeing the whistle-blowing arrangements.— overseeing the whistle-blowing arranuements. ., , ,, . . ., arrangements. to be specific about it, in arrangements. to be specific about it. in terms — arrangements. to be specific about it. in terms of— arrangements. to be specific about it, in terms of serious _ arrangements. to be specific about it, in terms of serious high-profilel it, in terms of serious high—profile presenters— it, in terms of serious high—profile presenters who _ it, in terms of serious high—profile presenters who hold _ it, in terms of serious high—profile presenters who hold in _ it, in terms of serious high—profile presenters who hold in their - it, in terms of serious high—profile| presenters who hold in their hands and have _ presenters who hold in their hands and have on— presenters who hold in their hands and have on their— presenters who hold in their hands and have on their shoulders - presenters who hold in their handsl and have on their shoulders serious responsibilities— and have on their shoulders serious responsibilities when— and have on their shoulders serious responsibilities when it _ and have on their shoulders serious responsibilities when it comes - and have on their shoulders serious responsibilities when it comes to i responsibilities when it comes to the reputation _ responsibilities when it comes to the reputation of _ responsibilities when it comes to the reputation of the _ responsibilities when it comes to the reputation of the bbc, - responsibilities when it comes to the reputation of the bbc, therel responsibilities when it comes to i the reputation of the bbc, there is in their— the reputation of the bbc, there is in their contract— the reputation of the bbc, there is in their contract generally - in their contract generally something _ in their contract generally something which- in their contract generally something which is - in their contract generally something which is about| in their contract generally _ something which is about disrepute? yes. , ., ., ~ something which is about disrepute? yes. ,., ., . ._ ., something which is about disrepute? yes. . ., ., , yes. good, ok. we may want to pick u . yes. good, ok. we may want to pick u- on yes. good, ok. we may want to pick up on governance — yes. good, ok. we may want to pick up on governance framework- yes. good, ok. we may want to pick up on governance framework more i up on governance framework more generally— up on governance framework more generally when— up on governance framework more generally when we _ up on governance framework more generally when we come _ up on governance framework more generally when we come to - up on governance framework more generally when we come to other. generally when we come to other questions — generally when we come to other questions as _ generally when we come to other questions as we _ generally when we come to other questions as we proceed - generally when we come to other questions as we proceed but - generally when we come to otherl questions as we proceed but what generally when we come to other- questions as we proceed but what i'm going _ questions as we proceed but what i'm going to _ questions as we proceed but what i'm going to do _ questions as we proceed but what i'm going to do now— questions as we proceed but what i'm going to do now is— questions as we proceed but what i'm going to do now is to _ questions as we proceed but what i'm going to do now is to draw— questions as we proceed but what i'm going to do now is to draw a - questions as we proceed but what i'm going to do now is to draw a pause i going to do now is to draw a pause under— going to do now is to draw a pause under this— going to do now is to draw a pause under this part _ going to do now is to draw a pause under this part of— going to do now is to draw a pause under this part of the _ going to do now is to draw a pause under this part of the hearing - going to do now is to draw a pause under this part of the hearing i- under this part of the hearing i moved — under this part of the hearing i moved to— under this part of the hearing i moved to the _ under this part of the hearing i moved to the main _ under this part of the hearing i moved to the main substancel under this part of the hearing i. moved to the main substance of under this part of the hearing i- moved to the main substance of why we invited _ moved to the main substance of why we invited you — moved to the main substance of why we invited you here _ moved to the main substance of why we invited you here —— _ moved to the main substance of why we invited you here —— and - moved to the main substance of why we invited you here —— and move - moved to the main substance of why we invited you here —— and move to. i we invited you here —— and move to. this is— we invited you here —— and move to. this is a _ we invited you here —— and move to. this is a follow—up _ we invited you here —— and move to. this is a follow—up to _ we invited you here —— and move to. this is a follow—up to the _ we invited you here —— and move to. this is a follow—up to the inquiry- this is a follow—up to the inquiry that the — this is a follow—up to the inquiry that the committee _ this is a follow—up to the inquiry that the committee conducted . this is a follow—up to the inquiry. that the committee conducted last year. _ that the committee conducted last year. into— that the committee conducted last year. into bbc_ that the committee conducted last year, into bbc future _ that the committee conducted last year, into bbc future funding, - that the committee conducted lasti year, into bbc future funding, and the report— year, into bbc future funding, and the report we _ year, into bbc future funding, and the report we published _ year, into bbc future funding, and the report we published a - year, into bbc future funding, and the report we published a year- year, into bbc future funding, and the report we published a year ago

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collectively concluded is that the status quo was not an option - collectively concluded is that the status quo was not an option sol collectively concluded is that the - status quo was not an option so even if it was— status quo was not an option so even if it was decided _ status quo was not an option so even if it was decided that _ status quo was not an option so even if it was decided that the _ status quo was not an option so even if it was decided that the licence - if it was decided that the licence fee should — if it was decided that the licence fee should remain, _ if it was decided that the licence fee should remain, the - if it was decided that the licence fee should remain, the way- if it was decided that the licence fee should remain, the way of. fee should remain, the way of funding — fee should remain, the way of funding the _ fee should remain, the way of funding the bbc— fee should remain, the way of funding the bbc into - fee should remain, the way of funding the bbc into the - fee should remain, the way of. funding the bbc into the future, that that — funding the bbc into the future, that that also _ funding the bbc into the future, that that also would _ funding the bbc into the future, that that also would need - funding the bbc into the future, that that also would need to - funding the bbc into the future, - that that also would need to change. we looked _ that that also would need to change. we looked at — that that also would need to change. we looked at various _ that that also would need to change. we looked at various models. - that that also would need to change. we looked at various models. as - that that also would need to change. | we looked at various models. as part of our— we looked at various models. as part of our report — we looked at various models. as part of our report we — we looked at various models. as part of our report we made _ we looked at various models. as part of our report we made some - we looked at various models. as part of our report we made some specificl of our report we made some specific recommendations— of our report we made some specific recommendations to _ of our report we made some specific recommendations to the _ of our report we made some specific recommendations to the bbc - of our report we made some specific recommendations to the bbc and i of our report we made some specific. recommendations to the bbc and that is what _ recommendations to the bbc and that is what we _ recommendations to the bbc and that is what we want — recommendations to the bbc and that is what we want to _ recommendations to the bbc and that is what we want to focus _ recommendations to the bbc and that is what we want to focus on _ recommendations to the bbc and that is what we want to focus on in - recommendations to the bbc and that is what we want to focus on in this - is what we want to focus on in this session— is what we want to focus on in this session today _ is what we want to focus on in this session today. without _ is what we want to focus on in this session today. without i'm - is what we want to focus on in this session today. without i'm going i is what we want to focus on in thisl session today. without i'm going to move _ session today. without i'm going to move over— session today. without i'm going to move over to— session today. without i'm going to move over to baroness— session today. without i'm going to move over to baroness hardy. - session today. without i'm going to move over to baroness hardy. pi. session today. without i'm going to move over to baroness hardy. a year auo move over to baroness hardy. a year a . o toda move over to baroness hardy. a year ago today we — move over to baroness hardy. a year ago today we published _ move over to baroness hardy. a year ago today we published our- move over to baroness hardy. a year ago today we published our report i ago today we published our report entitled _ ago today we published our report entitled licence to change and in that we — entitled licence to change and in that we argue that the bbc should use the _ that we argue that the bbc should use the debate on its future funding to embrace — use the debate on its future funding to embrace the challenges and embrace — to embrace the challenges and embrace the opportunities and generate momentum towards that change _ generate momentum towards that change in — generate momentum towards that change. in doing so that the bbc should _ change. in doing so that the bbc should set out a long—term vision and plan — should set out a long—term vision and plan. last october tim davie, you were — and plan. last october tim davie, you were in — and plan. last october tim davie, you were in front of us again and you were in front of us again and

you said — you were in front of us again and you said that you were overseeing a detailed _ you said that you were overseeing a detailed strategic review of the bbc that will— detailed strategic review of the bbc that will take some time, now we are nine months — that will take some time, now we are nine months on, i wonder if you could _ nine months on, i wonder if you could update us on that work. the auestion could update us on that work. the question is _ could update us on that work. tue: question is utterly fair could update us on that work. ti2 question is utterly fair and i realise there is a bit of frustration in the room in terms of where we are. as a quick overview, it is important that we see the funding sitting underneath the bigger question which is what is the bbc? what is its role? as the world is moving so fast, if we look, i do not think there is a problem with the mission, but we need to be clearly articulating what our role is as the world is changing so fast and then you have got the question of funding. i'm not positioning this in a way that we do the strategic work and then we do not do any work on funding while that was going on, and i will explain. we have already

started some work which clare can take it all on the funding question and we are also supportive of the government doing their work on funding and we are encouraging that based on your very wise report which said essentially will need to look at options and it is not easy if you want to protect universality, the licence fee has benefits, but to echo the chair, we want to look at the options. on the funding side we have laid out a few principles which we think from the bbc perspective where it is important and which we may want to get to in a minute. back up may want to get to in a minute. back up to the strategy, if i may, and i apologise for taking a bit of time, we have had a change at the board level and we have also been doing quite a lot of work. we sense the urgency but it is very important for the committee to know that we have an outstanding day—to—day strategy that if you look at the 2022, 23 report, has delivered a strong numbers for the bbc. there are

challenges on the licence fee, our income is only down 1.6% and competitively the bbc has had a really good year if you look at the annual report. with its drama and events and its news coverage. i don't think there is a burning crisis in terms of the current working strategy but having said that i think what you are going to see in the next few months and i was soaked by you and to make sure i am safe, as we do want to come out with some work and communication about how we see in a world in which there is increased disinformation and 70% of the world does not have a free press, this is a serious global crisis. we have big decisions to make about the role of the bbc. to give you an indication of the kind of things we are going to be talking about, i think there is a real battle now for an organisation which

has no agenda but to find the truth and to report impartially and i have made that decision, it has not been the easiest but it is the right one, to give the bbc impartial, for all than noise around us. it is so noisy that we have made that decision and i think that will get more valuable and we can use technology to help with that. the second and this is what makes us completely distinctive is around home—grown talent can be notjust is around home—grown talent can be not just trying to is around home—grown talent can be notjust trying to get return on investment on a drama series, we are trying to get the right creative work and contribution and critically if you look at our numbers of across the uk, we are now more spread across postcodes across the uk then we have ever been. most of our successful dramas are anchored in places like happy valley and we are doing great work and we are pushing more and more money outside and i think that is going to be part of our strategy for the future. the

last thing is, in a world of algorithms, you are getting more isolation echo chambers, one of the things we do is we have a personal relationship with bbc of depth but we are unique in bringing people together via ourfunding rather we are unique in bringing people together via our funding rather than trying to just monetise and chase the market. we do not have to chase the market. we do not have to chase the market. we do not have to chase the market. i'm trying to give you a sense of the territory we are going to layout and we will be doing that in the next few months. i appreciate that has been a bit longer than we wanted but i think we have got strong leadership with the board and we are ready to go. if strong leadership with the board and we are ready to go. iti strong leadership with the board and we are ready to go.— we are ready to go. if i could 'ust add a little — we are ready to go. if i could 'ust add a little bit i we are ready to go. if i could 'ust add a little bit of i we are ready to go. if i could 'ust add a little bit of that, i we are ready to go. if i could 'ust add a little bit of that, a i we are ready to go. if i could just add a little bit of that, a sense i we are ready to go. if i could justj add a little bit of that, a sense of where _ add a little bit of that, a sense of where i_ add a little bit of that, a sense of where i see — add a little bit of that, a sense of where i see the strategic work taking — where i see the strategic work taking place. ithink where i see the strategic work taking place. i think it is very very— taking place. i think it is very very important to distinguish between the purposes of the bbc as enshrined _ between the purposes of the bbc as enshrined in the charter and a

reinvention of the model in order to meet _ reinvention of the model in order to meet the _ reinvention of the model in order to meet the times. i think with your background, baroness, i bet like to talk so _ background, baroness, i bet like to talk so -- _ background, baroness, i bet like to talk so -- i— background, baroness, i bet like to talk so —— i would like to talk reinventing the purpose of the bbc, we are tryii would invent the reinventing the purpose of the bbc, we are tryii would like nt the reinventing the purpose of the bbc, we are tryii would like to the through— talk so —— i would like to talk through howl talk so —— i would like to talk through how i see that. i may be a reinventing the purpose of the bbc, we are tryii would like to talk talk so —— i would like to talk through— talk so —— i would like to talk through howl talk so —— i would like to talk through how i see that. i may be a touch— through how i see that. i may be a touch historical hickam at the bbc touch— through how i see that. i may be a touch historical hickam at the bbc hasiust_ hasjust— touch historical hickam at the bbc hasjust celebrated 100 touch historical hickam at the bbc touch historical hickam at the bbc hasjust celebrated 100 touch historical hickam at the bbc has just celebrated 100 years, touch historical hickam at the bbc hasjust celebrated 100 years, and it has— has just celebrated 100 years, touch historical hickam at the bbc hasjust celebrated 100 years, and it has— hasjust celebrated 100 years, and it has survived because it has been able to— it has survived because it has been able to reinvent itself for different ages every time. every time _ different ages every time. every time there has been a technical challenge from radio to television and from — challenge from radio to television and from television to multi channels— and from television to multi channels for multi channels to iplayer. — channels for multi channels to iplayer, browsing, on demand, rather than linear _ iplayer, browsing, on demand, rather than linear. and now we are in a matter— than linear. and now we are in a matter verse and in an ai situation where _ matter verse and in an ai situation where people are so finely attuned to what _ where people are so finely attuned to what is — where people are so finely attuned to what is being thrown at them or how they— to what is being thrown at them or how they are being drawn into

different — how they are being drawn into different situations, and i think it is time once again for us to look at the kind _ is time once again for us to look at the kind of— is time once again for us to look at the kind of iplayer offer which i think— the kind of iplayer offer which i think should be far more sophisticated and far more part of the new— sophisticated and far more part of the new age. the challenge for us in terms of funding and feature is that we have two ride two horses. ibmd funding and feature is that we have two ride two horses.— two ride two horses. and like netflix and — two ride two horses. and like netflix and the _ two ride two horses. and like netflix and the libraries - two ride two horses. and like netflix and the libraries and i two ride two horses. and like i netflix and the libraries and the streamers, we cannot leave people behind _ streamers, we cannot leave people behind it— streamers, we cannot leave people behind it is— streamers, we cannot leave people behind. it is a little bit like the high _ behind. it is a little bit like the high street banks. you have got to keep— high street banks. you have got to keep one — high street banks. you have got to keep one branch open somewhere and have an _ keep one branch open somewhere and have an online offer because that is where _ have an online offer because that is where the _ have an online offer because that is where the future is leading. i think what _ where the future is leading. i think what i _ where the future is leading. i think what i would like to draw apart and make _ what i would like to draw apart and make clear — what i would like to draw apart and make clear is that we are not reinventing the purpose of the bbc,

we are _ reinventing the purpose of the bbc, we are trying to reinvent the