go on holiday, airport chaos is back. more than 1,800 flights — a quarter of a million passengers travelling to or from the uk have had theirjourneys cancelled in the last 48 hours. it is because something went wrong at travel services, the wrong bit of data entered on somewhere. it means endless delays, stuck at airports, trying to book a hotel, sleeping on airport floors, pre—booking flights, airport floors, pre—booking flights, a lot of it going out the pockets of passengers themselves. they will be compensated for that. they will get the money back, but what about the knock—on effect of this? mist work, cancelled events, mist hospital appointments in some cases, never mind the stress of the situation. you don't get compensation for that. the question this morning as who should pay. the airline say it is nothing to do with them and not their fault nothing to do with them and not theirfault and nothing to do with them and not their fault and may have to do tape for the disruption that is being caused, but some people are saying, they are not really fulfilling their obligations in supporting

passengers. let us know how it has been for you. others are suggesting that they should really cough up here. maybe they should pay into some kind of part of compensation. we would love to hear from you this morning. it's the end of a summer holiday horror show, but who should pay? if you are listening from abroad at the moment or watching us from abroad orfollowing us on the moment or watching us from abroad or following us on social media, we would love to hearfrom you this morning on your own situation. you know how to get in touch with us on the numbers there, and if it is easier to send as taxed, we can get back in touch with you. we will come to some of your calls and hear some of the stories in the moment, but first of all, the

bbc news with back then. thank you. the head of the national air traffic services has told the bbc the flight chaos caused by a glitch shouldn't happen again. they called it ning radically rare system failure and many brits are still stuck abroad because of the disruption. ukraine says it is suffered the biggest missile attack on the capital in months. russia says it has come under a wave of drone a fax from ukraine. at least two military cargo planes have been damaged. police have launched on a murder investigation following the death of a 56—year—old man in county londonderry. 33—year—old man has been arrested on suspicion of murder and remains in custody. and the foreign secretary has begun talks in beijing. he is making the first visit to china by a senior uk government official in more than five years and says it is vital to to come continue communication with the country.

good morning, everyone. thank you for being with us. thank you for joining us this morning whether an tally, iplayer, by the radio, bb sounds are online. great to have your company this morning. as you know, the show is made by the audience. we would like to hear how you have been caught up in the apple chaos. there is one good news this morning, the efforts of saying it should be back to normal, operating normal schedules but they have enormous backlog to deal with and we know people are still stuck abroad. if you are and didn't like me, this is the time of year where i am frantically trying to get stuff sorted for this part of the new school term. i never haven't been organised by the end of august. if you are one of those who need to go out, by the school uniform and shoes

and all about, these days are precious. we are here for you this morning and we are keen to hear your stories. call us or text us. we have the work and money before weathers. hello, hello. the work and money before weathers. hello, hello-— hello, hello. thank you for holding a hand through _ hello, hello. thank you for holding a hand through this _ hello, hello. thank you for holding a hand through this chaotic - hello, hello. thank you for holding a hand through this chaotic story. | a hand through this chaotic story. can here for a couple of people first of all stocking all of this. we matt from newcastle currently, i think in france with his four—year—old and six—year—old. matt. four-year-old and six-year-old. matt. ., ., ., four-year-old and six-year-old. matt. ., ., four-year-old and six-year-old. | matt— nice four-year-old and six-year-old. i matt— nice to matt. hello, good morning. nice to hear from you _ matt. hello, good morning. nice to hear from you on _ matt. hello, good morning. nice to hear from you on let's _ matt. hello, good morning. nice to hear from you on let's bring - matt. hello, good morning. nice to hear from you on let's bring in - matt. hello, good morning. nice toj hear from you on let's bring in from hearfrom you on let's bring in from lindsay from colchester, who is in greece. it lindsay from colchester, who is in greece. , ., ~ lindsay from colchester, who is in greece-_ how - lindsay from colchester, who is in greece._ how are | greece. it is. thank you. how are thins greece. it is. thank you. how are things increases _ greece. it is. thank you. how are things increases morning? - greece. it is. thank you. how are things increases morning? very l greece. it is. thank you. how are i things increases morning? very hot. we are quite — things increases morning? very hot. we are quite relieved, _ things increases morning? very hot. we are quite relieved, we _ things increases morning? very hot. we are quite relieved, we have - we are quite relieved, we have return— we are quite relieved, we have return flight _ we are quite relieved, we have return flight.— we are quite relieved, we have return flight. we are quite relieved, we have return fliuht. , . return flight. good news. when we

are supposed _ return flight. good news. when we are supposed to — return flight. good news. when we are supposed to be _ return flight. good news. when we are supposed to be coming - return flight. good news. when we are supposed to be coming back? | return flight. good news. when we i are supposed to be coming back? we were supposed to come back on the 26th of— were supposed to come back on the 26th of august. _ were supposed to come back on the 26th of august, then _ were supposed to come back on the 26th of august, then it _ were supposed to come back on the 26th of august, then it was - were supposed to come back on the 26th of august, then it was the - were supposed to come back on the 26th of august, then it was the 27 l 26th of august, then it was the 27 and now_ 26th of august, then it was the 27 and now we — 26th of august, then it was the 27 and now we are _ 26th of august, then it was the 27 and now we are returning - 26th of august, then it was the 27 and now we are returning in - and now we are returning in septemheh _ and now we are returning in september-— and now we are returning in september. and now we are returning in setember. ., ., ~ in september. you are kidding me! no. we have been _ september. you are kidding me! no. we have been cancelled _ september. you are kidding me! no. we have been cancelled twice - we have been cancelled twice already — we have been cancelled twice already the _ we have been cancelled twice already. the latest _ we have been cancelled twice already. the latest flight - we have been cancelled twice i already. the latest flight they've given _ already. the latest flight they've given us — already. the latest flight they've given us is — already. the latest flight they've given us is sunday— already. the latest flight they've given us is sunday the _ already. the latest flight they've given us is sunday the third. - already. the latest flight they've i given us is sunday the third. that is at _ given us is sunday the third. that is at 20 _ given us is sunday the third. that is at 20 to— given us is sunday the third. that is at 20 to one _ given us is sunday the third. that is at 20 to one in _ given us is sunday the third. that is at 20 to one in the _ given us is sunday the third. that is at 20 to one in the morning. i is at 20 to one in the morning. lovely. — is at 20 to one in the morning. lovely. nice _ is at 20 to one in the morning. lovely, nice time, _ is at 20 to one in the morning. lovely, nice time, that. - is at 20 to one in the morning. lovely, nice time, that. where are you at the moment, where you staying? you at the moment, where you sta inc? ~ you at the moment, where you sta in: ? ~ ., you at the moment, where you stain? ., , you at the moment, where you sta in: ? ~ ., , ., staying? we are in roads, we are in a hotelthere- _ staying? we are in roads, we are in a hotelthere. easyjet_ staying? we are in roads, we are in a hotel there. easyjet has - staying? we are in roads, we are in a hotel there. easyjet has been, . a hotel there. easyjet has been, because — a hotel there. easyjet has been, because obviously— a hotel there. easyjet has been, because obviously we _ a hotel there. easyjet has been, because obviously we are - a hotel there. easyjet has been, because obviously we are on - a hotel there. easyjet has been, - because obviously we are on holiday package, _ because obviously we are on holiday package, we — because obviously we are on holiday package, we have _ because obviously we are on holiday package, we have been _ because obviously we are on holiday package, we have been stuck- because obviously we are on holiday package, we have been stuck in - package, we have been stuck in accommodation, _ package, we have been stuck in accommodation, but _ package, we have been stuck in accommodation, but can't - package, we have been stuck in - accommodation, but can't complain about— accommodation, but can't complain about that — accommodation, but can't complain about that we _ accommodation, but can't complain about that. we have _ accommodation, but can't complain about that. we have been - accommodation, but can't complain about that. we have been very- about that. we have been very fortunate — about that. we have been very fortunate and _ about that. we have been very fortunate and haven't - about that. we have been very fortunate and haven't had - about that. we have been very fortunate and haven't had to l about that. we have been very. fortunate and haven't had to pay. good, _ fortunate and haven't had to pay. good. so — fortunate and haven't had to pay. good. so you _ fortunate and haven't had to pay. good, so you haven't _ fortunate and haven't had to pay. good, so you haven't had - fortunate and haven't had to pay. good, so you haven't had any. fortunate and haven't had to pay. good, so you haven't had any of. fortunate and haven't had to pay. . good, so you haven't had any of the kind of stress of, where on earth will we stay? i will we manage? shore will we stay? i will we manage? are ou havin: will we stay? i will we manage? are you having to _ will we stay? iwill we manage? are you having to fork out of your own pocket _ you having to fork out of your own pocket for— you having to fork out of your own pocket for this? _

you having to fork out of your own pocket for this? yes, _ you having to fork out of your own pocket for this? yes, where - you having to fork out of your own pocket for this? yes, where we i you having to fork out of your own. pocket for this? yes, where we had the second — pocket for this? yes, where we had the second cancellation, _ pocket for this? yes, where we had the second cancellation, we're - pocket for this? yes, where we had the second cancellation, we're told| the second cancellation, we're told we had _ the second cancellation, we're told we had to— the second cancellation, we're told we had to check— the second cancellation, we're told we had to check out _ the second cancellation, we're told we had to check out their - the second cancellation, we're told we had to check out their hotel, i the second cancellation, we're told| we had to check out their hotel, but the hotei— we had to check out their hotel, but the hotel already _ we had to check out their hotel, but the hotel already knew— we had to check out their hotel, but the hotel already knew about - we had to check out their hotel, but the hotel already knew about the i the hotel already knew about the flight _ the hotel already knew about the flight not — the hotel already knew about the flight not operating, _ the hotel already knew about the flight not operating, so - the hotel already knew about the flight not operating, so we - the hotel already knew about the flight not operating, so we had . the hotel already knew about the | flight not operating, so we had to to the _ flight not operating, so we had to to the airport _ flight not operating, so we had to to the airport on _ flight not operating, so we had to to the airport on the _ flight not operating, so we had to to the airport on the transfer - flight not operating, so we had to to the airport on the transfer and | to the airport on the transfer and then— to the airport on the transfer and then we — to the airport on the transfer and then we return _ to the airport on the transfer and then we return back— to the airport on the transfer and then we return back to _ to the airport on the transfer and then we return back to the - to the airport on the transfer and then we return back to the same | then we return back to the same hotel. _ then we return back to the same hotel. so— then we return back to the same hotel. so we _ then we return back to the same hotel, so we spent _ then we return back to the same hotel, so we spent three - then we return back to the same hotel, so we spent three and - then we return back to the same hotel, so we spent three and a l then we return back to the same . hotel, so we spent three and a half hours _ hotel, so we spent three and a half hours in _ hotel, so we spent three and a half hours in the — hotel, so we spent three and a half hours in the airport _ hotel, so we spent three and a half hours in the airport on— hotel, so we spent three and a half hours in the airport on tuesday - hours in the airport on tuesday evening — hours in the airport on tuesday evening then— hours in the airport on tuesday evening. then we _ hours in the airport on tuesday evening. then we returned - hours in the airport on tuesday - evening. then we returned tuesday evening, _ evening. then we returned tuesday evening, sorry, _ evening. then we returned tuesday evening, sorry, not— evening. then we returned tuesday evening, sorry, not tuesday, - evening. then we returned tuesday. evening, sorry, not tuesday, monday. i'm evening, sorry, not tuesday, monday. i'rn losing _ evening, sorry, not tuesday, monday. i'rn losing track— evening, sorry, not tuesday, monday. i'm losing track of _ evening, sorry, not tuesday, monday. i'm losing track of the _ evening, sorry, not tuesday, monday. i'm losing track of the days. _ i'm losing track of the days. laughter— laughter easily done. laughter easil done. , ., laughter easil done. , . easily done. yes, we are back in the same hotel- — easily done. yes, we are back in the same hotel. yes, _ easily done. yes, we are back in the same hotel. yes, i _ easily done. yes, we are back in the same hotel. yes, i mean, _ easily done. yes, we are back in the same hotel. yes, i mean, a - easily done. yes, we are back in the i same hotel. yes, i mean, a seven-day same hotel. yes, i mean, a seven—day holiday— same hotel. yes, i mean, a seven—day holiday is— same hotel. yes, i mean, a seven—day holiday is now— same hotel. yes, i mean, a seven—day holiday is now turned _ same hotel. yes, i mean, a seven—day holiday is now turned into _ same hotel. yes, i mean, a seven—day holiday is now turned into an _ holiday is now turned into an involuntary _ holiday is now turned into an involuntary 14 _ holiday is now turned into an involuntary 14 day _ holiday is now turned into an involuntary 14 day holiday. . holiday is now turned into an involuntary 14 day holiday. right, and ou involuntary 14 day holiday. right, and you have _ involuntary 14 day holiday. right, and you have a — involuntary 14 day holiday. right, and you have a seven-year-old . involuntary 14 day holiday. right, i and you have a seven-year-old with and you have a seven—year—old with you. is she ok? she and you have a seven-year-old with you- is she 0k?— and you have a seven-year-old with you. is she 0k? she has been really

well. she you. is she 0k? she has been really well- she just _ you. is she 0k? she has been really well. she just wants _ you. is she 0k? she has been really well. she just wants to _ you. is she 0k? she has been really well. she just wants to go _ you. is she 0k? she has been really well. she just wants to go home. i you. is she 0k? she has been really| well. she just wants to go home. but the same _ well. she just wants to go home. but the same time, — well. she just wants to go home. but the same time, once _ well. she just wants to go home. but the same time, once everything - the same time, once everything calmed — the same time, once everything calmed down, _ the same time, once everything calmed down, she _ the same time, once everything calmed down, she was- the same time, once everything calmed down, she was happy. the same time, once everything calmed down, she was happy to the same time, once everything. calmed down, she was happy to be the same time, once everything - calmed down, she was happy to be in the swimming — calmed down, she was happy to be in the swimming pool— calmed down, she was happy to be in the swimming pool and _ calmed down, she was happy to be in the swimming pooland be— calmed down, she was happy to be in the swimming pooland be in- calmed down, she was happy to be in the swimming pooland be in the- calmed down, she was happy to be in| the swimming pool and be in the pool and down _ the swimming pool and be in the pool and down at _ the swimming pool and be in the pool and down at the — the swimming pool and be in the pool and down at the beach. _ the swimming pool and be in the pool and down at the beach. you _ the swimming pool and be in the pool and down at the beach. you know, . the swimming pool and be in the pool and down at the beach. you know, iti and down at the beach. you know, it is very— and down at the beach. you know, it is very stressful— and down at the beach. you know, it is very stressful and _ and down at the beach. you know, it is very stressful and it _ and down at the beach. you know, it is very stressful and it is _ and down at the beach. you know, it is very stressful and it is kind - and down at the beach. you know, it is very stressful and it is kind of- is very stressful and it is kind of frustrating _ is very stressful and it is kind of frustrating because _ is very stressful and it is kind of frustrating because there's - is very stressful and it is kind of frustrating because there's veryj frustrating because there's very little _ frustrating because there's very little communication— frustrating because there's very little communication from - frustrating because there's very. little communication from easyjet. you can't _ little communication from easyjet. you can't talk— little communication from easyjet. you can't talk to _ little communication from easyjet. you can't talk to them, _ little communication from easyjet. you can't talk to them, on - little communication from easyjet. you can't talk to them, on the - you can't talk to them, on the telephone. _ you can't talk to them, on the telephone. you _ you can't talk to them, on the telephone, you can't - you can't talk to them, on the telephone, you can't get - you can't talk to them, on the telephone, you can't get in i you can't talk to them, on the i telephone, you can't get in with them _ telephone, you can't get in with them online, _ telephone, you can't get in with them online, i— telephone, you can't get in with them online, i was— telephone, you can't get in with them online, i was speaking - telephone, you can't get in with them online, i was speaking toi telephone, you can't get in withl them online, i was speaking to a gentleman— them online, i was speaking to a gentleman this _ them online, i was speaking to a gentleman this morning, - them online, i was speaking to a gentleman this morning, they i them online, i was speaking to a i gentleman this morning, they had them online, i was speaking to a - gentleman this morning, they had to -et gentleman this morning, they had to get up _ gentleman this morning, they had to get up at _ gentleman this morning, they had to get up at 5am. — gentleman this morning, they had to get up at 5am. so— gentleman this morning, they had to get up at 5am. so it— gentleman this morning, they had to get up at 5am, so it would _ gentleman this morning, they had to get up at 5am, so it would have - gentleman this morning, they had to| get up at 5am, so it would have been 3am your— get up at 5am, so it would have been 3am your time — get up at 5am, so it would have been 3am yourtime in— get up at 5am, so it would have been 3am your time in order— get up at 5am, so it would have been 3am your time in order tojust - 3am your time in order tojust connect — 3am your time in order tojust connect to— 3am your time in order tojust connect to the _ 3am your time in order tojust connect to the helpline. - 3am your time in order tojust connect to the helpline. he i 3am your time in order tojustl connect to the helpline. he had 3am your time in order tojust - connect to the helpline. he had been trying _ connect to the helpline. he had been trying for— connect to the helpline. he had been trying for a _ connect to the helpline. he had been trying for a week _ connect to the helpline. he had been trying for a week. it _ connect to the helpline. he had been trying for a week. it is _ connect to the helpline. he had been trying for a week. it is deeply- trying for a week. it is deeply disappointing _ trying for a week. it is deeply disappointing. find— trying for a week. it is deeply disappointing-— trying for a week. it is deeply disappointing. trying for a week. it is deeply disauointina. �* ., ., ., ~' disappointing. and what about work for ou and disappointing. and what about work for you and your _ disappointing. and what about work for you and your husband? - disappointing. and what about work for you and your husband? yes, - disappointing. and what about work| for you and your husband? yes, well i was for you and your husband? yes, well i was supposed _ for you and your husband? yes, well i was supposed to — for you and your husband? yes, well i was supposed to work _ for you and your husband? yes, well i was supposed to work yesterday, i i was supposed to work yesterday, but they— i was supposed to work yesterday, but they have _ i was supposed to work yesterday, but they have been _ i was supposed to work yesterday, but they have been very— but they have been very understanding. - but they have been very understanding. it-

but they have been very understanding. it is- but they have been very understanding. it is out| but they have been very. understanding. it is out of but they have been very- understanding. it is out of our controi~ — understanding. it is out of our controi~ we _ understanding. it is out of our control. we can't _ understanding. it is out of our control. we can't do - understanding. it is out of ourj control. we can't do anything. obviously. _ control. we can't do anything. obviously, going _ control. we can't do anything. obviously, going back- control. we can't do anything. obviously, going back to - control. we can't do anything. obviously, going back to workj control. we can't do anything. i obviously, going back to work on monday — obviously, going back to work on monday we _ obviously, going back to work on monday. we are _ obviously, going back to work on monday. we are supposed - obviously, going back to work on monday. we are supposed to - obviously, going back to work on monday. we are supposed to bel obviously, going back to work on - monday. we are supposed to be back at work _ monday. we are supposed to be back at work on _ monday. we are supposed to be back at work on monday, _ monday. we are supposed to be back at work on monday, let _ monday. we are supposed to be back at work on monday, let see _ monday. we are supposed to be back at work on monday, let see how - monday. we are supposed to be back at work on monday, let see how the i at work on monday, let see how the flight _ at work on monday, let see how the flight goes — at work on monday, let see how the flight goes on — at work on monday, let see how the flight goes on monday— at work on monday, let see how the flight goes on monday —— _ at work on monday, let see how the flight goes on monday —— sunday i flight goes on monday —— sunday during _ flight goes on monday —— sunday during the — flight goes on monday —— sunday during the day _ flight goes on monday -- sunday during the day-— flight goes on monday -- sunday during the day. fingers crossed for ou. what during the day. fingers crossed for you. what about _ during the day. fingers crossed for you. what about you, _ during the day. fingers crossed for you. what about you, matt? - during the day. fingers crossed for you. what about you, matt? yes, | during the day. fingers crossed for i you. what about you, matt? yes, we travelled, so — you. what about you, matt? yes, we travelled, so it _ you. what about you, matt? yes, we travelled, so it was _ you. what about you, matt? yes, we travelled, so it was myself, - you. what about you, matt? yes, we travelled, so it was myself, my - travelled, so it was myself, my wife, _ travelled, so it was myself, my wife, my— travelled, so it was myself, my wife, my parents—in—law and we have a four—year—old and a six—year—old. it a four—year—old and a six—year—old. it was _ a four—year—old and a six—year—old. it was a _ a four—year—old and a six—year—old. it was a first — a four—year—old and a six—year—old. it was a first sort of trip abroad for four— it was a first sort of trip abroad for four years, four and it was a first sort of trip abroad forfouryears, fourand a it was a first sort of trip abroad for four years, four and a half years — for four years, four and a half years we _ for four years, four and a half years. we travelled down to leeds bradford _ years. we travelled down to leeds bradford airport from newcastle on monday, _ bradford airport from newcastle on monday, got down there at 1130 in the morning. that's before everything kicked off with air traffic— everything kicked off with air traffic control. we were able to check _ traffic control. we were able to check in — traffic control. we were able to check in fine, but then eventually realise _ check in fine, but then eventually realise that things were, a lot of things— realise that things were, a lot of things are — realise that things were, a lot of things are being delayed or cancelled. and then we got sold for

about— cancelled. and then we got sold for about five _ cancelled. and then we got sold for about five hours, we got told, yes, your flight— about five hours, we got told, yes, your flight is— about five hours, we got told, yes, your flight is cancelled. and we were _ your flight is cancelled. and we were flying with ryanair. unfortunately, with the leeds bradford airport, there is a strong 'et bradford airport, there is a strong jet probe — bradford airport, there is a strong jet probe -- — bradford airport, there is a strong jet probe —— presents. with ryanair, they use _ jet probe —— presents. with ryanair, they use swiss port, so we didn't really— they use swiss port, so we didn't really have — they use swiss port, so we didn't really have a method of communication to find out what was going _ communication to find out what was going on. _ communication to find out what was going on, whether we would be rebooked — going on, whether we would be rebooked on something, whether we would _ rebooked on something, whether we would get, _ rebooked on something, whether we would get, you know, whether we would _ would get, you know, whether we would get — would get, you know, whether we would get on a flight the next day. in would get on a flight the next day. in the _ would get on a flight the next day. in the end. — would get on a flight the next day. in the end, theyjust opened at the gate and _ in the end, theyjust opened at the gate and said, everyone collect their— gate and said, everyone collect their bags and off you go. so we collected — their bags and off you go. so we collected our bags and then it was really— collected our bags and then it was reallyjust— collected our bags and then it was reallyjust sort of a scramble too, right, _ reallyjust sort of a scramble too, right, how — reallyjust sort of a scramble too, right, how do we get... we are staying — right, how do we get... we are staying just _ right, how do we get... we are staying just outside, in the center parcs— staying just outside, in the center parcs resort. how'd we get down there _ parcs resort. how'd we get down

there now? _ parcs resort. how'd we get down there now? we scrabbled around, my wife and _ there now? we scrabbled around, my wife and i_ there now? we scrabbled around, my wife and i are on the phone, trying to get— wife and i are on the phone, trying to get in_ wife and i are on the phone, trying to get in touch with family for eurostar— to get in touch with family for eurostar tickets, to get in touch with family for eurostartickets, eurotunnel, trying eurostar tickets, eurotunnel, trying to get— eurostartickets, eurotunnel, trying to get them very. i had my brother near— to get them very. i had my brother near middlesbrough, he was messaging me, near middlesbrough, he was messaging me. saying. _ near middlesbrough, he was messaging me, saying, try the option, try that option— me, saying, try the option, try that option and — me, saying, try the option, try that option and eventually, we thought, let's get— option and eventually, we thought, let's get the train down to london and then— let's get the train down to london and then we'll get onto eurostar the next day _ and then we'll get onto eurostar the next day. and we sort of manage to do that _ next day. and we sort of manage to do that at— next day. and we sort of manage to do that. at that point, we did not know— do that. at that point, we did not know whether we were footing the bill, know whether we were footing the bill. the _ know whether we were footing the bill, the insurance word or whether the airline — bill, the insurance word or whether the airline would. we just had to bucket — the airline would. we just had to bucket. this blind faced. we thought. _ bucket. this blind faced. we thought, we're going to book it and try and _ thought, we're going to book it and try and get— thought, we're going to book it and try and get down there with the kids _ try and get down there with the kids we — try and get down there with the kids. we are desperate to go on holiday— kids. we are desperate to go on holiday and also have a first—ever disney _ holiday and also have a first—ever disney experience, as you will. booked —

disney experience, as you will. booked it — disney experience, as you will. booked it and then we went. they travelled — booked it and then we went. they travelled down to london, booked a cheap— travelled down to london, booked a cheap hotel. that was for monday night _ cheap hotel. that was for monday night the — cheap hotel. that was for monday night. the eurostar yesterday. managed — night. the eurostar yesterday. managed to get here at about 9pm last night. we are all a bit jaded, a bit _ last night. we are all a bit jaded, a bit exhausted, but we are really happy_ a bit exhausted, but we are really happy we — a bit exhausted, but we are really happy we are here.— a bit exhausted, but we are really happy we are here. we happy we are here. you've made a! we made it, happy we are here. you've made a! we made it. we — happy we are here. you've made a! we made it, we made _ happy we are here. you've made a! we made it, we made it which _ happy we are here. you've made a! we made it, we made it which is _ made it, we made it which is amazing _ made it, we made it which is amazing-— made it, we made it which is amazinu. , ., amazing. luckily as well, we are here for seven _ amazing. luckily as well, we are here for seven nights _ amazing. luckily as well, we are here for seven nights and - amazing. luckily as well, we are here for seven nights and we - amazing. luckily as well, we are i here for seven nights and we didn't have disney actually booked until the thursday or friday, so fortunately, we didn't have to reschedule or miss any of that for tomorrow and friday. because we booked the chain and everything here, we have the returnjourney booked the chain and everything here, we have the return journey for the fourth. the next monday, but we are trusting our fingers that things work themselves out and that ryanair will actually be operating back on monday, because the kids go back to

school on the tuesday. i really hope... i think you'll be all right for that. hope... i think you'll be all right forthat. how hope... i think you'll be all right for that. how much money have you had to lay out to go over there. b, had to lay out to go over there. a lot. eurostar itself was in the region— lot. eurostar itself was in the region of— lot. eurostar itself was in the region of 1300 to £1400. the train from _ region of1300 to £1400. the train from leeds— region of 1300 to £1400. the train from leeds to london was about £350, bearing _ from leeds to london was about £350, bearing in_ from leeds to london was about £350, bearing in mind there are six of us. yeah _ bearing in mind there are six of us. yeah and — bearing in mind there are six of us. yeah. and then a couple of hundred term _ yeah. and then a couple of hundred term it _ yeah. and then a couple of hundred term it might pounds for the same in london _ term it might pounds for the same in london and — term it might pounds for the same in london. and then more on eating and everyone _ london. and then more on eating and everyone else. my wife was on this kind of— everyone else. my wife was on this kind of chat — everyone else. my wife was on this kind of chat but thing to ryanair which _ kind of chat but thing to ryanair which took an hour to get through. we did _ which took an hour to get through. we did get— which took an hour to get through. we did get told that they will cover the expenses, but it is a caveat to do with— the expenses, but it is a caveat to do with reading the book off, we are 'ust do with reading the book off, we are just hoping — do with reading the book off, we are just hoping that what the burke is deeming — just hoping that what the burke is deeming as reading the book of...

because _ deeming as reading the book of... because that is a couple of grand is worth. let's see if peter can help us out with theirs. thank you for taking us through the story. to you and to lindsay. peter, it's a nightmare, this. forfamilies, i feel for everybody involved. on the basic question of will matt get his money back? it basic question of will matt get his money back?— basic question of will matt get his mone back? , ,, money back? it sounds like matt has in everything — money back? it sounds like matt has in everything he _ money back? it sounds like matt has in everything he should _ money back? it sounds like matt has in everything he should have - money back? it sounds like matt has in everything he should have done. l in everything he should have done. he and his wife have been incredibly resourceful, doing all the booking and travelling and chatting to the chat but at the same time to hope you get the crash back cashback... the reasonable expenses, the less of the data, it means you can get down to london and get there, but you don't recur 5—star hotel or go out or get tickets to the west end. it sounds to me like he has done everything you should do. the difficulty here is you have the airline is essentially saying they

think the bill could be £100 million for a problem which they did not cause. and we know, because consumer groups tell us that all the time, that even when things are the fault of airline, it can be really difficult to get hold of the cash. i'm not saying it will be easily, but it anything, it's probably helpful that matter is not alone here. there will probably be a lot of people in the boat. which we at the bbc will be keeping a close eye on people. the bbc will be keeping a close eye on --eole. ., . the bbc will be keeping a close eye on --eole. . . ., the bbc will be keeping a close eye on --eole. ., . . .~ the bbc will be keeping a close eye on n-eole. ., . ., ., ~' ., on people. have lunch that take to net the on people. have lunch that take to get the money _ on people. have lunch that take to get the money back? _ on people. have lunch that take to get the money back? i _ on people. have lunch that take to get the money back? i don't - on people. have lunch that take to | get the money back? i don't know, on people. have lunch that take to i get the money back? i don't know, i do want to ask on a personal situation. you're lucky to be in a position to be up to do that. maybe check on the credit card and hope the best. , ., ~' check on the credit card and hope the best._ but - check on the credit card and hope the best._ but youj the best. yes, it worked. but you will still have _ the best. yes, it worked. but you will still have to _ the best. yes, it worked. but you will still have to pay _ the best. yes, it worked. but you will still have to pay that - the best. yes, it worked. but you will still have to pay that back, i will still have to pay that back, there will be interest charge. the civil there will be interest charge. tie: civil authorities have got guidelines on how longer it should take, but you should get answers within a couple of weeks. brute

take, but you should get answers within a couple of weeks. we have someone who _ within a couple of weeks. we have someone who to _ within a couple of weeks. we have someone who to help _ within a couple of weeks. we have someone who to help us _ within a couple of weeks. we have someone who to help us with - within a couple of weeks. we have| someone who to help us with that, rory from which magazine. nice to talk to you, again in a situation where we are talking about airport chaos. undervery where we are talking about airport chaos. under very specific question of how long it takes to be paid back for your expenses, of how long it takes to be paid back foryour expenses, do of how long it takes to be paid back for your expenses, do you have an answer? ., ., ., , for your expenses, do you have an answer? . . . , , , for your expenses, do you have an answer? . . . , , 2 answer? have an answer because it's almost pointless _ answer? have an answer because it's almost pointless because _ answer? have an answer because it's almost pointless because it - answer? have an answer because it's almost pointless because it will- almost pointless because it will take longer— almost pointless because it will take longer than— almost pointless because it will take longer than the _ almost pointless because it will take longer than the caa - almost pointless because it will take longer than the caa says. | almost pointless because it will. take longer than the caa says. the airlines— take longer than the caa says. the airlines are — take longer than the caa says. the airlines are not _ take longer than the caa says. the airlines are not quick— take longer than the caa says. the airlines are not quick about - take longer than the caa says. the airlines are not quick about payingl airlines are not quick about paying back the _ airlines are not quick about paying back the expensive _ airlines are not quick about paying back the expensive and _ airlines are not quick about paying back the expensive and huge - airlines are not quick about paying i back the expensive and huge number of claims _ back the expensive and huge number of claims as— back the expensive and huge number of claims as well, _ back the expensive and huge number of claims as well, so _ back the expensive and huge number of claims as well, so you're - back the expensive and huge number of claims as well, so you're looking i of claims as well, so you're looking at the _ of claims as well, so you're looking at the least — of claims as well, so you're looking at the least a — of claims as well, so you're looking at the least a couple _ of claims as well, so you're looking at the least a couple of _ of claims as well, so you're looking at the least a couple of weeks, - at the least a couple of weeks, maybe — at the least a couple of weeks, maybe a — at the least a couple of weeks, maybe a couple _ at the least a couple of weeks, maybe a couple of— at the least a couple of weeks, maybe a couple of months. - at the least a couple of weeks, | maybe a couple of months. the at the least a couple of weeks, - maybe a couple of months. the key word _ maybe a couple of months. the key word here _ maybe a couple of months. the key word here is — maybe a couple of months. the key word here is persistence _ maybe a couple of months. the key word here is persistence and - word here is persistence and airlines— word here is persistence and airlines can— word here is persistence and airlines can drag _ word here is persistence and airlines can drag their- word here is persistence and airlines can drag their heelsl word here is persistence and - airlines can drag their heels about refunds. _ airlines can drag their heels about refunds, about— airlines can drag their heels about refunds, about claiming _ airlines can drag their heels about refunds, about claiming expensesj airlines can drag their heels about - refunds, about claiming expenses and the like. _ refunds, about claiming expenses and the like. but— refunds, about claiming expenses and the like. but you — refunds, about claiming expenses and the like, but you need _ refunds, about claiming expenses and the like, but you need to _ refunds, about claiming expenses and the like, but you need to keep- the like, but you need to keep going — the like, but you need to keep going indeed. _ the like, but you need to keep going. indeed, if— the like, but you need to keep going. indeed, if you're - the like, but you need to keep going. indeed, if you're not. the like, but you need to keep- going. indeed, if you're not happy with the _ going. indeed, if you're not happy with the ants _ going. indeed, if you're not happy with the ants the _ going. indeed, if you're not happy with the ants the airline _ going. indeed, if you're not happy with the ants the airline gives - going. indeed, if you're not happy with the ants the airline gives you| with the ants the airline gives you and your— with the ants the airline gives you and your caller _ with the ants the airline gives you and your caller sounds _ with the ants the airline gives you and your caller sounds like - with the ants the airline gives you and your caller sounds like they. and your caller sounds like they have _ and your caller sounds like they have been— and your caller sounds like they have been perfectly— and your caller sounds like they have been perfectly reasonablej and your caller sounds like they. have been perfectly reasonable in their expenses. _ have been perfectly reasonable in their expenses, if— have been perfectly reasonable in their expenses, if there's - have been perfectly reasonable in

their expenses, if there's any- have been perfectly reasonable inj their expenses, if there's any sort of dispute — their expenses, if there's any sort of dispute about _ their expenses, if there's any sort of dispute about that, _ their expenses, if there's any sort of dispute about that, you - their expenses, if there's any sort of dispute about that, you don't i of dispute about that, you don't have _ of dispute about that, you don't have to — of dispute about that, you don't have to take _ of dispute about that, you don't have to take the _ of dispute about that, you don't have to take the airline - of dispute about that, you don'tj have to take the airline because light— have to take the airline because light enters _ have to take the airline because light enters final. _ have to take the airline because light enters final. all _ have to take the airline because light enters final. all airlines . have to take the airline because | light enters final. all airlines are signed _ light enters final. all airlines are signed up — light enters final. all airlines are signed up to— light enters final. all airlines are signed up to something - light enters final. all airlines are signed up to something called i light enters final. all airlines are | signed up to something called an alternative — signed up to something called an alternative dispute _ signed up to something called an alternative dispute resolution. i alternative dispute resolution. these — alternative dispute resolution. these are _ alternative dispute resolution. these are third _ alternative dispute resolution. these are third parties, - alternative dispute resolution. these are third parties, they. these are third parties, they essentially— these are third parties, they essentially hear— these are third parties, they essentially hear you - these are third parties, they essentially hear you out, - these are third parties, they. essentially hear you out, heery these are third parties, they- essentially hear you out, heery alan out and _ essentially hear you out, heery alan out and make — essentially hear you out, heery alan out and make a— essentially hear you out, heery alan out and make a big _ essentially hear you out, heery alan out and make a big decision. - essentially hear you out, heery alan out and make a big decision. you i essentially hear you out, heery alan out and make a big decision. you do really— out and make a big decision. you do really need — out and make a big decision. you do really need to — out and make a big decision. you do really need to keep _ out and make a big decision. you do really need to keep going, _ out and make a big decision. you do really need to keep going, but- out and make a big decision. you do really need to keep going, but it - really need to keep going, but it could _ really need to keep going, but it could be — really need to keep going, but it could be a — really need to keep going, but it could be a few _ really need to keep going, but it could be a few months - really need to keep going, but it could be a few months to - really need to keep going, but it could be a few months to get. really need to keep going, but it| could be a few months to get the money— could be a few months to get the money back _ could be a few months to get the money back. sometimes - could be a few months to get the money back. sometimes he - could be a few months to get the i money back. sometimes he simply can't _ money back. sometimes he simply can't afford — money back. sometimes he simply can't afford to _ money back. sometimes he simply can't afford to wait. _ money back. sometimes he simply can't afford to wait. be _ money back. sometimes he simply can't afford to wait.— can't afford to wait. be prepared to net stuck can't afford to wait. be prepared to get stuck in, _ can't afford to wait. be prepared to get stuck in, matt, _ can't afford to wait. be prepared to get stuck in, matt, that's _ can't afford to wait. be prepared to get stuck in, matt, that's my - can't afford to wait. be prepared to | get stuck in, matt, that's my advice to you and lindsay as well, if you've incurred any of the cast and clutched at both of you, who do you think should pay for this mess. lindsay? think should pay for this mess. lindsa ? ~ ., ., 4, lindsay? who do i think? i think that's the $64 _ lindsay? who do i think? i think that's the $64 million _ lindsay? who do i think? i think that's the $64 million question. | lindsay? who do i think? i think| that's the $64 million question. i don't _ that's the $64 million question. i don't know— that's the $64 million question. i don't know if— that's the $64 million question. i don't know if the _ that's the $64 million question. i don't know if the airlines - that's the $64 million question. i don't know if the airlines or- don't know if the airlines or aviation— don't know if the airlines or aviation authority, - don't know if the airlines or aviation authority, air- don't know if the airlines or| aviation authority, air traffic control— aviation authority, air traffic control together _ aviation authority, air traffic control together can- aviation authority, air traffic control together can come i aviation authority, air trafficl control together can come to aviation authority, air traffic i control together can come to a resolution _ control together can come to a resolution. 0r— control together can come to a resolution. 0r come _ control together can come to a resolution. 0r come to - control together can come to a resolution. 0r come to a - control together can come to a - resolution. 0r come to a consensus, and come _ resolution. 0r come to a consensus, and come out —

resolution. 0r come to a consensus, and come out quickly— resolution. 0r come to a consensus, and come out quickly and _ resolution. 0r come to a consensus, and come out quickly and say, - resolution. 0r come to a consensus, and come out quickly and say, yes, i and come out quickly and say, yes, this is_ and come out quickly and say, yes, this is what— and come out quickly and say, yes, this is what we _ and come out quickly and say, yes, this is what we are _ and come out quickly and say, yes, this is what we are going _ and come out quickly and say, yes, this is what we are going to - and come out quickly and say, yes, this is what we are going to do. - this is what we are going to do. this— this is what we are going to do. this is— this is what we are going to do. this is what— this is what we are going to do. this is what we _ this is what we are going to do. this is what we will have - this is what we are going to do. this is what we will have to - this is what we are going to do. this is what we will have to doi this is what we are going to do. i this is what we will have to do and this is— this is what we will have to do and this is a _ this is what we will have to do and this is a time — this is what we will have to do and this is a time frame _ this is what we will have to do and this is a time frame it _ this is what we will have to do and this is a time frame it will- this is what we will have to do and this is a time frame it will be - this is what we will have to do and this is a time frame it will be done i this is a time frame it will be done theh~ _ this is a time frame it will be done theh~ and — this is a time frame it will be done then. and either— this is a time frame it will be done then. and either it _ this is a time frame it will be done then. and either it will— this is a time frame it will be done then. and either it will be - this is a time frame it will be done then. and either it will be what . then. and either it will be what youti _ then. and either it will be what yowd expect, _ then. and either it will be what yowd meet it— then. and either it will be what you'd expect, it would - then. and either it will be what you'd expect, it would be - then. and either it will be whati you'd expect, it would be awful then. and either it will be what - you'd expect, it would be awful from aviation _ you'd expect, it would be awful from aviation bodies— you'd expect, it would be awful from aviation bodies to _ you'd expect, it would be awful from aviation bodies to get _ you'd expect, it would be awful from aviation bodies to get together- you'd expect, it would be awful from aviation bodies to get together and i aviation bodies to get together and saym _ aviation bodies to get together and sa . , , , say... that seems entirely reasonable, _ say... that seems entirely reasonable, in _ say... that seems entirely reasonable, in theory. - say... that seems entirely i reasonable, in theory. what say... that seems entirely - reasonable, in theory. what about you, matt? i reasonable, in theory. what about you. matt?— you, matt? i would sort of agree, definitely with _ you, matt? i would sort of agree, definitely with that _ you, matt? i would sort of agree, definitely with that point. - you, matt? i would sort of agree, definitely with that point. the - you, matt? i would sort of agree, | definitely with that point. the only gripe _ definitely with that point. the only gripe we _ definitely with that point. the only gripe we had was they were airlines that were _ gripe we had was they were airlines that were operating, jet two was operating — that were operating, jet two was operating and others as well. i don't _ operating and others as well. i don't know the exact decision on the boarding _ don't know the exact decision on the boarding of— don't know the exact decision on the boarding of the cancellations from ryanair, _ boarding of the cancellations from ryanair, so i don't know maybe if it was a _ ryanair, so i don't know maybe if it was a performance award in the airline. — was a performance award in the airline. but— was a performance award in the airline, but it was very expensive, i airline, but it was very expensive, i don't _ airline, but it was very expensive, i don't envy— airline, but it was very expensive, i don't envy anyone as to do that. good _ i don't envy anyone as to do that. good luck— i don't envy anyone as to do that. good tuck to _ i don't envy anyone as to do that. good luck to those of you and i hope you enjoy your holidays know you're there. make the most of your

experience with your family. lindsay, a good luck getting home as well, try to relax. enjoy the time in greece. rory, on that question and we will hear another couple of stories in the moment, on the question whether airline should step up question whether airline should step up more. as always an issue in situations like this for the airlines are fully meeting obligations in supporting passengers when things go wrong. their obligations in supporting passengers when things go wrong.— when things go wrong. their rates. you know. — when things go wrong. their rates. you know. we _ when things go wrong. their rates. you know, we talk— when things go wrong. their rates. you know, we talk about _ when things go wrong. their rates. you know, we talk about these - when things go wrong. their rates. i you know, we talk about these events is a precedent, but they are not, really. airlines go through these sorts of things, think about volcanoes in iceland and even covid wildfires we see, they are used to ensure that we are prepared for mass destruction, even when it is not theirfault, as it is in this case. the look and it splits into two. where it is not the airlines fault, the airlines are not eligible for compensation, but they do have a

duty of care to customers. as matt was suggesting, jet tube lights should have been put on by his own... if yourflight should have been put on by his own... if your flight is cancelled for whatever reason, the airline should be putting you out on the next flight and we just never see that happening. that has been reported with several airlines and nothing has been done about that. what i encourages really is airlines that have got away with breaking the law continue to break the law and the situation for customers than is that they really have to know their rights, you have to be quite obstinate about it as well and keep afton to really request it and because you end up having to book an alternative flight and claim it back, that means you need money as well. you need a credit card in available cash. it can be very expensive. it tends to punish the least well off. these are people

that get stuck with the longest because they are completely beholden to the airline who is often completely breaking the law, unfortunately.— completely breaking the law, unfortunately. completely breaking the law, unfortunatel . ., , . ~ ., unfortunately. rory, thank you for our time unfortunately. rory, thank you for your time this _ unfortunately. rory, thank you for your time this morning. _ unfortunately. rory, thank you for your time this morning. rory - unfortunately. rory, thank you for l your time this morning. rory bolan, a travel editor. i will come to the hundreds of text that flooded in. and an employment lawyer, to tell you what your rights are to get stuck out there in your but are saying, hang on, we need to back here. what happens then. let's hear from another couple of people caught up from another couple of people caught up in this. heather in north lanarkshire. i think this is about your teenage son, is it, heather? lanarkshire. i think this is about yourteenage son, is it, heather? it yourteenage son, is it, heather? it is, yes. your teenage son, is it, heather? it is. yes- how _ your teenage son, is it, heather? it is. yes- how was — your teenage son, is it, heather? it is, yes. how was he _ your teenage son, is it, heather? it is, yes. how was he doing, - your teenage son, is it, heather? it is, yes. how was he doing, where l your teenage son, is it, heather? it| is, yes. how was he doing, where is he? my 17-year-old _ is, yes. how was he doing, where is he? my 17-year-old is _ is, yes. how was he doing, where is he? my 17-year-old is in... - is, yes. how was he doing, where is he? my 17-year-old is in... they - he? my 17-year-old is in... they were meant _ he? my 17-year-old is in... they were meant to _ he? my 17-year-old is in... they were meant to fly _ he? my 17-year-old is in... they were meant to fly home - he? my 17-year-old is in... they were meant to fly home on - he? my 17-year-old is in... they i were meant to fly home on monday evening _ were meant to fly home on monday evening and i received news that the airline _ evening and i received news that the airline flight had been cancelled,

the ryanair one. they were left with no guiding, — the ryanair one. they were left with no guiding, no support, no help, they— no guiding, no support, no help, they were — no guiding, no support, no help, they were just told your flight is cancelled, off you go. 217—year—olds in a strange — cancelled, off you go. 217—year—olds in a strange place with no clue to -et in a strange place with no clue to get home — in a strange place with no clue to get home. that's the bit the ryanair haven't— get home. that's the bit the ryanair haven't caused the problem, but is the cost _ haven't caused the problem, but is the cost of— haven't caused the problem, but is the cost of money to get the car such— the cost of money to get the car such as — the cost of money to get the car such as safely to the destination. do they— such as safely to the destination. do they feel abandoned, do they? absolutely. forcibly abandon. also, these _ absolutely. forcibly abandon. also, these situations where you are or have _ these situations where you are or have previously been. because people try and _ have previously been. because people try and take their routes.— try and take their routes. people don't know _ try and take their routes. people don't know what _ try and take their routes. people don't know what to _ try and take their routes. people don't know what to do. - try and take their routes. people don't know what to do. i - try and take their routes. people | don't know what to do. i suppose it's good life experience, in a way,

isn't it? if they get through this, it will give them a bit of a confidence boost. what are they doing now, what options are they looking at?— looking at? there are currently, i ut them looking at? there are currently, i put them in _ looking at? there are currently, i put them in a _ looking at? there are currently, i put them in a hotel. _ looking at? there are currently, i put them in a hotel. on - looking at? there are currently, i put them in a hotel. on monday. put them in a hotel. on monday night _ put them in a hotel. on monday night put — put them in a hotel. on monday night. put them in a hotel so they were _ night. put them in a hotel so they were saved — night. put them in a hotel so they were saved. yesterday morning, they tried firing _ were saved. yesterday morning, they tried firing people repeatedly, on the website, those who have been to copenhagen and back for a day. they might— copenhagen and back for a day. they might be _ copenhagen and back for a day. they might be on— copenhagen and back for a day. they might be on to say. i booked them ftight _ might be on to say. i booked them flight to— might be on to say. i booked them flight to edinburgh on thursday night — flight to edinburgh on thursday night i— flight to edinburgh on thursday night. i am seeing that that flight goes. _ night. i am seeing that that flight goes. and — night. i am seeing that that flight goes, and i will check on thursday night, _ goes, and i will check on thursday night, i_ goes, and i will check on thursday night, i have given the money for food _ night, i have given the money for food andm — night, i have given the money for food and... so night, i have given the money for food and- - -_ night, i have given the money for food and- - -— night, i have given the money for food and... so you are cupping the cost of this. _ food and... so you are cupping the cost of this, are _ food and... so you are cupping the cost of this, are you, _ food and... so you are cupping the cost of this, are you, heather? - food and... so you are cupping the cost of this, are you, heather? i l cost of this, are you, heather? i am, unfortunately, yes. that's. cost of this, are you, heather? i - am, unfortunately, yes. that's what ha--ens am, unfortunately, yes. that's what happens when _ am, unfortunately, yes. that's what happens when you _ am, unfortunately, yes. that's what happens when you send _ am, unfortunately, yes. that's what happens when you send the - am, unfortunately, yes. that's what happens when you send the the - am, unfortunately, yes. that's what happens when you send the the big | happens when you send the the big

wide world. something goes wrong. you're always going to have to have to be there for them. this is a statement from michael o'leary speaking yesterday the ryanair. he said they are sad they had to report they had to counsel about 250 flights, affecting about passengers with crews running out of hours, delays and issues with plans. there are seven passengers out of place unable to get to home bases, that is in a car this as well. there will be even more flights cancelled today. it doesn't mean they are not doing everything possibly can, which patrick o'leary says, and he hopes iry patrick o'leary says, and he hopes by the end of tuesday, everything will be running at normal operation from today. so that doesn't really help you, obviously. but it looks like hopefully there is a plan in place. and what about you, it victoria in london? you were supposed to be flying out to tenerife, is that right? yes, i was

su osed tenerife, is that right? yes, i was supposed to _ tenerife, is that right? yes, i was supposed to be- _ tenerife, is that right? yes, i was supposed to be. me _ tenerife, is that right? yes, i was supposed to be. me and - tenerife, is that right? yes, i was supposed to be. me and my, - tenerife, is that right? yes, i was supposed to be. me and my, ourl supposed to be. me and my, our chitdren— supposed to be. me and my, our children supposed _ supposed to be. me and my, our children supposed to _ supposed to be. me and my, our children supposed to be - supposed to be. me and my, our children supposed to be heading| supposed to be. me and my, our. children supposed to be heading to trampoline, — children supposed to be heading to trampoline, we _ children supposed to be heading to trampoline, we booked _ children supposed to be heading to trampoline, we booked in - children supposed to be heading to trampoline, we booked in early- children supposed to be heading tol trampoline, we booked in early may to go— trampoline, we booked in early may to go for— trampoline, we booked in early may to go for the — trampoline, we booked in early may to go for the last _ trampoline, we booked in early may to go for the last week. _ trampoline, we booked in early may to go for the last week. a _ trampoline, we booked in early may to go for the last week. a lot - trampoline, we booked in early may to go for the last week. a lot of - trampoline, we booked in early may to go for the last week. a lot of it. to go for the last week. a lot of it summer— to go for the last week. a lot of it summer holidays. _ to go for the last week. a lot of it summer holidays. we _ to go for the last week. a lot of it summer holidays. we got - to go for the last week. a lot of it summer holidays. we got to - to go for the last week. a lot of it. summer holidays. we got to gatwick realty _ summer holidays. we got to gatwick realty early _ summer holidays. we got to gatwick really early because _ summer holidays. we got to gatwick really early because we _ summer holidays. we got to gatwick really early because we wanted - summer holidays. we got to gatwick really early because we wanted to i summer holidays. we got to gatwick| really early because we wanted to be organised _ really early because we wanted to be organised so— really early because we wanted to be organised so we _ really early because we wanted to be organised so we were _ really early because we wanted to be organised so we were flying - really early because we wanted to be organised so we were flying out, - organised so we were flying out, sopposed — organised so we were flying out, sopposed to— organised so we were flying out, sopposed to fly— organised so we were flying out, supposed to fly out _ organised so we were flying out, supposed to fly out at _ organised so we were flying out, supposed to fly out at 1440, - organised so we were flying out, i supposed to fly out at 1440, went organised so we were flying out, - supposed to fly out at 1440, went up to10130. _ supposed to fly out at 1440, went up to 10:30, booked _ supposed to fly out at 1440, went up to 10:30, booked their— supposed to fly out at 1440, went up to 10:30, booked their luggage, - to 10:30, booked their luggage, but the to10:30, booked their luggage, but the airport— to 10:30, booked their luggage, but the airport lounge, _ to 10:30, booked their luggage, but the airport lounge, so _ to 10:30, booked their luggage, but the airport lounge, so we _ to 10:30, booked their luggage, but the airport lounge, so we could - to 10:30, booked their luggage, butl the airport lounge, so we could wage there _ the airport lounge, so we could wage there and _ the airport lounge, so we could wage there and have — the airport lounge, so we could wage there and have something _ the airport lounge, so we could wage there and have something to - the airport lounge, so we could wage there and have something to eat. - there and have something to eat. the first thing _ there and have something to eat. the first thing we — there and have something to eat. the first thing we knew _ there and have something to eat. the first thing we knew was _ there and have something to eat. the first thing we knew was that - first thing we knew was that something _ first thing we knew was that something is— first thing we knew was that something is going - first thing we knew was that something is going on, - first thing we knew was that something is going on, i- first thing we knew was that - something is going on, i received a text, _ something is going on, i received a text, a _ something is going on, i received a text. a whatsapp_ something is going on, i received a text, a whatsapp message - something is going on, i received a text, a whatsapp message from i something is going on, i received ai text, a whatsapp message from my partner— text, a whatsapp message from my partner saying. _ text, a whatsapp message from my partner saying, have _ text, a whatsapp message from my partner saying, have you _ text, a whatsapp message from my partner saying, have you come i text, a whatsapp message from my partner saying, have you come it. partner saying, have you come it is your flight— partner saying, have you come it is yourflight 0k? _ partner saying, have you come it is your flight 0k? and _ partner saying, have you come it is yourflight 0k? and i— partner saying, have you come it is your flight 0k? and i said - partner saying, have you come it is yourflight 0k? and i said i- partner saying, have you come it is yourflight 0k? and i said i think. yourflight 0k? and i said i think so, i_ yourflight 0k? and i said i think so, i had— yourflight 0k? and i said i think so, i had not— yourflight 0k? and i said i think so, i had not earned _ yourflight 0k? and i said i think so, i had not earned them. i yourflight 0k? and i said i think so, i had not earned them. but. yourflight 0k? and i said i think so, i had not earned them. but ij so, i had not earned them. but i heard _ so, i had not earned them. but i heard of— so, i had not earned them. but i heard of people _ so, i had not earned them. but i heard of people in _ so, i had not earned them. but i heard of people in the _ so, i had not earned them. but i heard of people in the lounge i so, i had not earned them. but i- heard of people in the lounge saying it was— heard of people in the lounge saying it was treen— heard of people in the lounge saying it was been cancelled. _ heard of people in the lounge saying it was been cancelled. and - heard of people in the lounge saying it was been cancelled. and i- heard of people in the lounge saying it was been cancelled. and i went i heard of people in the lounge saying it was been cancelled. and i went to| it was been cancelled. and i went to knock— it was been cancelled. and i went to knock on _ it was been cancelled. and i went to knock on the — it was been cancelled. and i went to knock on the door— it was been cancelled. and i went to knock on the door and _ it was been cancelled. and i went to knock on the door and it _ it was been cancelled. and i went to knock on the door and it said, - it was been cancelled. and i went to knock on the door and it said, your. knock on the door and it said, your flight _ knock on the door and it said, your flight witt— knock on the door and it said, your flight will be — knock on the door and it said, your flight will be leaving _ knock on the door and it said, your flight will be leaving at _ knock on the door and it said, your flight will be leaving at about i knock on the door and it said, your flight will be leaving at about 330. | flight will be leaving at about 330. and we _

flight will be leaving at about 330. and we then — flight will be leaving at about 330. and we then went _ flight will be leaving at about 330. and we then went back _ flight will be leaving at about 330. and we then went back and - flight will be leaving at about 330.| and we then went back and looked flight will be leaving at about 330. i and we then went back and looked and it said _ and we then went back and looked and it said 38 _ and we then went back and looked and it said 38 dot _ and we then went back and looked and it said 38 dot 45. _ and we then went back and looked and it said 38 dot 45. so _ and we then went back and looked and it said 38 dot 45. so we _ and we then went back and looked and it said 38 dot 45. so we went _ and we then went back and looked and it said 38 dot 45. so we went to - and we then went back and looked and it said 38 dot 45. so we went to get i it said 38 dot 45. so we went to get 45. it said 38 dot 45. so we went to get 45 when _ it said 38 dot 45. so we went to get 45 when we — it said 38 dot 45. so we went to get 45 when we got _ it said 38 dot 45. so we went to get 45. when we got there, _ it said 38 dot 45. so we went to get 45. when we got there, you - 45. when we got there, you thought there _ 45. when we got there, you thought there would — 45. when we got there, you thought there would be — 45. when we got there, you thought there would be someone _ 45. when we got there, you thought there would be someone at- 45. when we got there, you thoughtl there would be someone at the gate. check— there would be someone at the gate. check on _ there would be someone at the gate. check on the — there would be someone at the gate. check on the passport, _ there would be someone at the gate. check on the passport, no _ there would be someone at the gate. check on the passport, no one - there would be someone at the gate. check on the passport, no one was i check on the passport, no one was there _ check on the passport, no one was there everyone _ check on the passport, no one was there. everyone was _ check on the passport, no one was there. everyone was supposed i check on the passport, no one was there. everyone was supposed to i check on the passport, no one was. there. everyone was supposed to be on the _ there. everyone was supposed to be on the flight — there. everyone was supposed to be on the flight was _ there. everyone was supposed to be on the flight was there. _ there. everyone was supposed to be on the flight was there. so - there. everyone was supposed to be on the flight was there. so we - there. everyone was supposed to be on the flight was there. so we werei on the flight was there. so we were 'ust on the flight was there. so we were just sitting — on the flight was there. so we were just sitting there _ on the flight was there. so we were just sitting there waiting _ on the flight was there. so we were just sitting there waiting and we i just sitting there waiting and we realise, — just sitting there waiting and we realise, no, _ just sitting there waiting and we realise, no, it's— just sitting there waiting and we realise, no, it's getting - just sitting there waiting and we realise, no, it's getting to- just sitting there waiting and we realise, no, it's getting to the l realise, no, it's getting to the danger— realise, no, it's getting to the danger of— realise, no, it's getting to the danger of region— realise, no, it's getting to the danger of region now, - realise, no, it's getting to the danger of region now, they. realise, no, it's getting to the| danger of region now, they are realise, no, it's getting to the i danger of region now, they are not troarding _ danger of region now, they are not troarding the — danger of region now, they are not boarding the flight. _ danger of region now, they are not boarding the flight. if _ danger of region now, they are not boarding the flight. if somebody. boarding the flight. if somebody came _ boarding the flight. if somebody came on— boarding the flight. if somebody came on and _ boarding the flight. if somebody came on and interfere, - boarding the flight. if somebody came on and interfere, please . boarding the flight. if somebody. came on and interfere, please can you track— came on and interfere, please can you back to— came on and interfere, please can you back to the _ came on and interfere, please can you back to the departure - came on and interfere, please can you back to the departure loungei came on and interfere, please can i you back to the departure lounge and we will— you back to the departure lounge and we will fix _ you back to the departure lounge and we will fix you — you back to the departure lounge and we will fix you later. _ you back to the departure lounge and we will fix you later. other _ you back to the departure lounge and we will fix you later. other people i we will fix you later. other people are checking — we will fix you later. other people are checking in _ we will fix you later. other people are checking in with _ we will fix you later. other people are checking in with some - we will fix you later. other people are checking in with some out i we will fix you later. other people| are checking in with some out they which _ are checking in with some out they which kind — are checking in with some out they which kind of— are checking in with some out they which kind of code _ are checking in with some out they which kind of code that _ are checking in with some out they which kind of code that we - are checking in with some out they which kind of code that we had i are checking in with some out they. which kind of code that we had been that the _ which kind of code that we had been that the january — which kind of code that we had been that the january death _ which kind of code that we had been that the january death we _ which kind of code that we had been that the january death we would i which kind of code that we had been that the january death we would bei that the january death we would be landing _ that the january death we would be tanding in— that the january death we would be landing in tel— that the january death we would be landing in tel aviv _ that the january death we would be landing in tel aviv at _ that the january death we would be landing in tel aviv at three - that the january death we would be landing in tel aviv at three o'clocki landing in tel aviv at three o'clock in the _ landing in tel aviv at three o'clock in the morning _ landing in tel aviv at three o'clock in the morning. it _ landing in tel aviv at three o'clock in the morning. it didn't— landing in tel aviv at three o'clock in the morning. it didn't tell- landing in tel aviv at three o'clock in the morning. it didn't tell us i in the morning. it didn't tell us that _ in the morning. it didn't tell us that -- — in the morning. it didn't tell us that. —— tenerife. _ in the morning. it didn't tell us that. —— tenerife. it— in the morning. it didn't tell us that. —— tenerife. it said - in the morning. it didn't tell usi that. —— tenerife. it said please wait, _ that. —— tenerife. it said please wait, please _ that. —— tenerife. it said please wait, please wait, _ that. —— tenerife. it said please wait, please wait, please - that. —— tenerife. it said please wait, please wait, please wait l that. —— tenerife. it said please i wait, please wait, please wait and went _ wait, please wait, please wait and went on— wait, please wait, please wait and went on for— wait, please wait, please wait and went on for hours. _ wait, please wait, please wait and went on for hours. then _ wait, please wait, please wait and went on for hours. then we - wait, please wait, please wait and i went on for hours. then we thought, are we _ went on for hours. then we thought, are we still—

went on for hours. then we thought, are we still going? _ went on for hours. then we thought, are we still going? my— went on for hours. then we thought, are we still going? my map- are we still going? my map was showing — are we still going? my map was showing we _ are we still going? my map was showing we woodland _ are we still going? my map was showing we woodland eight. i are we still going? my map was| showing we woodland eight. we are we still going? my map was- showing we woodland eight. we were not given— showing we woodland eight. we were not given the — showing we woodland eight. we were not given the time _ showing we woodland eight. we were not given the time we _ showing we woodland eight. we were not given the time we would - showing we woodland eight. we were not given the time we would leave. . not given the time we would leave. obviously. — not given the time we would leave. obviously. by— not given the time we would leave. obviously. bythis— not given the time we would leave. obviously, by this time, _ not given the time we would leave. obviously, by this time, and - not given the time we would leave. obviously, by this time, and i- not given the time we would leave. obviously, by this time, and i told| obviously, by this time, and i told them _ obviously, by this time, and i told them i_ obviously, by this time, and i told them i was — obviously, by this time, and i told them i was hungry, _ obviously, by this time, and i told them i was hungry, tired - obviously, by this time, and i told them i was hungry, tired and i obviously, by this time, and i told| them i was hungry, tired and there was no _ them i was hungry, tired and there was no way— them i was hungry, tired and there was no way to— them i was hungry, tired and there was no way to kind _ them i was hungry, tired and there was no way to kind of _ them i was hungry, tired and there was no way to kind of sit. - them i was hungry, tired and there was no way to kind of sit. we i them i was hungry, tired and there was no way to kind of sit. we werej was no way to kind of sit. we were 'ust was no way to kind of sit. we were just waiting — was no way to kind of sit. we were just waiting. other— was no way to kind of sit. we were just waiting. other people - was no way to kind of sit. we were just waiting. other people comingi just waiting. other people coming back and — just waiting. other people coming back and forth _ just waiting. other people coming back and forth and _ just waiting. other people coming back and forth and we _ just waiting. other people coming back and forth and we were - just waiting. other people coming back and forth and we were say, i just waiting. other people coming i back and forth and we were say, we are still— back and forth and we were say, we are still waiting _ back and forth and we were say, we are still waiting and _ back and forth and we were say, we are still waiting and people - back and forth and we were say, we are still waiting and people are i are still waiting and people are saying. — are still waiting and people are saying. if— are still waiting and people are saying. if you _ are still waiting and people are saying, if you can't _ are still waiting and people are saying, if you can't leave - are still waiting and people are saying, if you can't leave the l saying, if you can't leave the airport. _ saying, if you can't leave the airport. even— saying, if you can't leave the airport, even if— saying, if you can't leave the airport, even if you - saying, if you can't leave the airport, even if you want i saying, if you can't leave the airport, even if you want to, | saying, if you can't leave the i airport, even if you want to, you can't _ airport, even if you want to, you can't do — airport, even if you want to, you can't do because _ airport, even if you want to, you can't do because your— airport, even if you want to, you can't do because your luggage . airport, even if you want to, you can't do because your luggage is packed _ can't do because your luggage is packed away _ can't do because your luggage is packed away. then _ can't do because your luggage is packed away. then they - can't do because your luggage is packed away. then they said, i can't do because your luggage is packed away. then they said, ifi can't do because your luggage is. packed away. then they said, if we please _ packed away. then they said, if we please go — packed away. then they said, if we please go to — packed away. then they said, if we please go to the _ packed away. then they said, if we please go to the information - packed away. then they said, if we please go to the information desk. j please go to the information desk. but as— please go to the information desk. but as it _ please go to the information desk. but as it was — please go to the information desk. but as it was doing _ please go to the information desk. but as it was doing that, _ please go to the information desk. but as it was doing that, all- please go to the information desk. but as it was doing that, all the i but as it was doing that, all the other— but as it was doing that, all the other ftights _ but as it was doing that, all the other flights that— but as it was doing that, all the other flights that were - but as it was doing that, all the other flights that were saying . other flights that were saying please — other flights that were saying please wait, _ other flights that were saying please wait, please - other flights that were saying please wait, please wait, i other flights that were saying i please wait, please wait, looks the whole _ please wait, please wait, looks the whole full — please wait, please wait, looks the whole full board, _ please wait, please wait, looks the whole full board, so _ please wait, please wait, looks the whole full board, so about - please wait, please wait, looks the whole full board, so about 25- whole full board, so about 25 flights — whole full board, so about 25 flights and _ whole full board, so about 25 flights. and they _ whole full board, so about 25 flights. and they all - whole full board, so about 25 flights. and they all go - whole full board, so about 25| flights. and they all go to the informational— flights. and they all go to the informational desk— flights. and they all go to the informational desk and - flights. and they all go to the| informational desk and sizzles flights. and they all go to the . informational desk and sizzles a whole _ informational desk and sizzles a whole crowd _ informational desk and sizzles a whole crowd of— informational desk and sizzles a

whole crowd of people - informational desk and sizzles a whole crowd of people around i informational desk and sizzles a l whole crowd of people around the information — whole crowd of people around the information desk, _ whole crowd of people around the information desk, you _ whole crowd of people around the information desk, you can't- whole crowd of people around the information desk, you can't get. whole crowd of people around the . information desk, you can't get near anywhere, _ information desk, you can't get near anywhere, then— information desk, you can't get near anywhere, then you _ information desk, you can't get near anywhere, then you just _ information desk, you can't get near anywhere, then you just have - information desk, you can't get near anywhere, then you just have a i information desk, you can't get near anywhere, then you just have a manj anywhere, then you just have a man shouting. _ anywhere, then you just have a man shouting. you — anywhere, then you just have a man shouting. you can— anywhere, then you just have a man shouting, you can understand - anywhere, then you just have a man shouting, you can understand why. anywhere, then you just have a manl shouting, you can understand why he was saying _ shouting, you can understand why he was saying i— shouting, you can understand why he was saying idon't _ shouting, you can understand why he was saying. i don't understand - shouting, you can understand why he was saying. i don't understand why . was saying. i don't understand why they couldn't — was saying. idon't understand why they couldn't tell— was saying. i don't understand why they couldn't tell the _ was saying. i don't understand why they couldn't tell the directors i was saying. i don't understand why they couldn't tell the directors go i they couldn't tell the directors go back to _ they couldn't tell the directors go back to the — they couldn't tell the directors go back to the gate _ they couldn't tell the directors go back to the gate and _ they couldn't tell the directors go back to the gate and then - they couldn't tell the directors go back to the gate and then tell i they couldn't tell the directors go back to the gate and then tell us| back to the gate and then tell us over otetto — back to the gate and then tell us over otello system. _ back to the gate and then tell us over otello system. the - back to the gate and then tell us over otello system. the it'sjust| over otello system. the it'sjust you could — over otello system. the it'sjust you could not _ over otello system. the it'sjust you could not hear— over otello system. the it'sjust you could not hear what - over otello system. the it'sjust you could not hear what the i over otello system. the it'sjusti you could not hear what the press were _ you could not hear what the press were saying _ you could not hear what the press were saying you _ you could not hear what the press were saying. you get— you could not hear what the press were saying. you get else. - were saying. you get else. people weren't— were saying. you get else. people weren't showing _ were saying. you get else. people weren't showing —— _ were saying. you get else. people weren't showing —— people - were saying. you get else. people weren't showing —— people were i weren't showing —— people were shouting — weren't showing —— people were shouting they— weren't showing —— people were shouting. they were _ weren't showing —— people were shouting. they were saying i weren't showing —— people were i shouting. they were saying which -ate shouting. they were saying which gate to _ shouting. they were saying which gate to go — shouting. they were saying which gate to go to _ shouting. they were saying which gate to go to. people _ shouting. they were saying which gate to go to. people start - shouting. they were saying whichi gate to go to. people start moving like a _ gate to go to. people start moving like a wave — gate to go to. people start moving like a wave. can— gate to go to. people start moving like a wave. can you _ gate to go to. people start moving like a wave. can you imagine? i gate to go to. people start moving i like a wave. can you imagine? people with small— like a wave. can you imagine? people with small children— like a wave. can you imagine? people with small children trying _ like a wave. can you imagine? people with small children trying to - with small children trying to pick them _ with small children trying to pick them up. — with small children trying to pick them up. it— with small children trying to pick them up. it was— with small children trying to pick them up, it wasjust _ with small children trying to pick them up, it wasjust quite - with small children trying to pick them up, it wasjust quite scaryi with small children trying to pick i them up, it wasjust quite scary as an experience _ them up, it wasjust quite scary as an experience '— them up, it wasjust quite scary as an experience. i think— them up, it wasjust quite scary as an experience. i think a _ them up, it wasjust quite scary as an experience. i think a good i them up, it wasjust quite scary as an experience. i think a good have handled _ an experience. i think a good have handled it — an experience. i think a good have handled it a — an experience. i think a good have handled it a lot, _ an experience. i think a good have handled it a lot, lot _ an experience. i think a good have handled it a lot, lot better- an experience. i think a good have handled it a lot, lot better and i handled it a lot, lot better and done _ handled it a lot, lot better and done it— handled it a lot, lot better and done it better. _ handled it a lot, lot better and done it better. by— handled it a lot, lot better and done it better. byjust - handled it a lot, lot better and i done it better. byjust staggering the people — done it better. byjust staggering the pe0pte that _ done it better. byjust staggering the people that they— done it better. byjust staggering the people that they wanted - done it better. byjust staggering the people that they wanted to l done it better. byjust staggering i the people that they wanted to go. and can _ the people that they wanted to go. and can i _ the people that they wanted to go. and can tiust— the people that they wanted to go. and can ijust interrupt _ the people that they wanted to go. and can ijust interruptjust- the people that they wanted to go. and can ijust interruptjust a - and can ijust interruptjust a minute here. the sound so poorly managed. i want to bring in tim.

very, very poorly managed. tim was manager of newquay airport until 2021. higher. ithink manager of newquay airport until 2021. higher. i think everyone has done something went wrong at nats, ultimately they are responsible, but how is it that repeatedly airlines and airport staff do so badly in communicating what is going on to passengers? that communicating what is going onto passengers?— passengers? that is the biggest enem , passengers? that is the biggest enemy, information. _ passengers? that is the biggest enemy, information. 0r- passengers? that is the biggest enemy, information. or lack- passengers? that is the biggest i enemy, information. or lack there enemy, information. 0r lack there of. if i canjust give enemy, information. 0r lack there of. if i can just give the perspective, the other point of view from the airline point of view. often the airlines themselves don't know what is working. they know there's been a failure, they can't find their flight plans. they know that the operation is being disrupted, but exactly how it is being disrupted and what particular flights or as we turn it, lines of

flights or as we turn it, lines of flight are affected. we are actually extremely difficult to know. for example, if the airline you are using might be easyjet, they have 50 aircraft based at gatwick. those lines are flying are also used tightly down to the last stepping, certainly within each hour and once that starts to go wrong, because there is no flow of innovation from air traffic, the enzymes and then the airport practically functionally don't know what's going on as well. that is good. clearly, if they don't know, they can't tell the passengers. so the passenger is seeing a complete information vacuum and they get then staffed, essentially, people starve to sum things up in the eighth mission you avoid, people try make solutions or

really so they they are and then stuck at the gate. it might be another plane is being boarded from that gate so they have to clear the passengers from that gate back into the departure lounge. and you get the situation your callers talking about. ~ , ., situation your callers talking about. ~ , . , about. why are you shifting passengers _ about. why are you shifting passengers around - about. why are you shifting passengers around mind i about. why are you shifting l passengers around mind they about. why are you shifting - passengers around mind they don't know what's going on? {30 passengers around mind they don't know what's going on?— know what's going on? go on, victoria- _ know what's going on? go on, victoria. that _ know what's going on? go on, victoria. that was _ know what's going on? go on, victoria. that was the - know what's going on? go on, victoria. that was the whole l victoria. that was the whole concerh _ victoria. that was the whole concerh it _ victoria. that was the whole concern. it was like playing musical gates _ concern. it was like playing musical gates my— concern. it was like playing musical gates. my question was, people, our flight— gates. my question was, people, our flight wasn't due to take off until 14~40~_ flight wasn't due to take off until 14.40. when it changed, there were people _ 14.40. when it changed, there were people on_ 14.40. when it changed, there were people on flights that were supposed to fly from 11am and i believe some

people _ to fly from 11am and i believe some people were on a plane and had to sit there _ people were on a plane and had to sit there for an hour. what i'm saying — sit there for an hour. what i'm saying is, _ sit there for an hour. what i'm saying is, why didn't you stagger people _ saying is, why didn't you stagger people going out? when you told us, i think— people going out? when you told us, i think it _ people going out? when you told us, i think it must have been around 7.00, _ i think it must have been around 700, when _ i think it must have been around 7.00, when everything was cancelled, not 7.00, when everything was cancelled, hot delayed _ 7.00, when everything was cancelled, not delayed just cancelled. what they could have done... the gates would _ they could have done... the gates would have — they could have done... the gates would have been free, they weren't flying _ would have been free, they weren't flying out— would have been free, they weren't flying out anybody, you would have had a _ flying out anybody, you would have had a one _ flying out anybody, you would have had a one or two free gates and you 'ust had a one or two free gates and you just called _ had a one or two free gates and you just called the people, each flight individually. it might have taken longer— individually. it might have taken longer to— individually. it might have taken longer to get people out of the airport— longer to get people out of the airport but they would have got out of the _ airport but they would have got out of the airport in a safe way. you could _ of the airport in a safe way. you could have _ of the airport in a safe way. you could have called us... i wouldn't have _ could have called us... i wouldn't have minded even if i had to wait another— have minded even if i had to wait another hour but it would have been another hour but it would have been a bit morem — another hour but it would have been a bit more---— a bit more... safer and more organised- — a bit more... safer and more organised. let _ a bit more... safer and more organised. let me _ a bit more... safer and more organised. let me get - a bit more... safer and more organised. let me get to - a bit more... safer and more organised. let me get to the j a bit more... safer and more - organised. let me get to the end of this story if we can. where has this sole ever do now with the holiday? because i booked through on the

beach, _ because i booked through on the beach, the flight going out was with easyjet _ beach, the flight going out was with easyjet and the flight coming back would _ easyjet and the flight coming back would have been with ba. easyjet said we _ would have been with ba. easyjet said we could book you again, i literally— said we could book you again, i literally saw a man standing and he started _ literally saw a man standing and he started doing stuff on his phone and he said _ started doing stuff on his phone and he said i_ started doing stuff on his phone and he said i can rebook you to leave on tuesday _ he said i can rebook you to leave on tuesday i_ he said i can rebook you to leave on tuesday. i said what about my holiday. — tuesday. i said what about my holiday, what about my hotel? i will lose my— holiday, what about my hotel? i will lose my holiday. he was like, he can't _ lose my holiday. he was like, he can't really — lose my holiday. he was like, he can't really help with that. not his roblem. can't really help with that. not his problem- l — can't really help with that. not his problem. i needed _ can't really help with that. not his problem. i needed to _ can't really help with that. not his problem. i needed to speak- can't really help with that. not his problem. i needed to speak to - can't really help with that. not his problem. i needed to speak to on | can't really help with that. not his . problem. i needed to speak to on the beach. yesterday, _ problem. i needed to speak to on the beach. yesterday, i— problem. i needed to speak to on the beach. yesterday, i was _ problem. i needed to speak to on the beach. yesterday, i was trying - problem. i needed to speak to on the beach. yesterday, i was trying to - beach. yesterday, i was trying to -et beach. yesterday, i was trying to get through to on the beach all day. you pick— get through to on the beach all day. you pick up — get through to on the beach all day. you pick up the phone and wait for an hour, _ you pick up the phone and wait for an hour, they say you need to speak to the _ an hour, they say you need to speak to the operations team. the operations team put you through to another— operations team put you through to another line. 30p a minute and you stay on _ another line. 30p a minute and you stay on that— another line. 30p a minute and you stay on that line on hold forever and then— stay on that line on hold forever and then you are number five or six inthe— and then you are number five or six in the queue — and then you are number five or six in the queue and you get cut off. so

in the queue and you get cut off. sc are in the queue and you get cut off. are you going in the queue and you get cut off. sr are you going on holiday? in the queue and you get cut off. so are you going on holiday? no, - are you going on holiday? no, because i don't know what to do. i would _ because i don't know what to do. i would have — because i don't know what to do. i would have gone anyway. when i spoke to the _ would have gone anyway. when i spoke to the person on the phone, i said if you _ to the person on the phone, i said if you can — to the person on the phone, i said if you can get me on another holiday in the _ if you can get me on another holiday in the next _ if you can get me on another holiday in the next couple of days anywhere for the _ in the next couple of days anywhere for the equivalent... in the next couple of days anywhere forthe equivalent... i in the next couple of days anywhere for the equivalent... i spent 4950 on this— for the equivalent... i spent 4950 on this holiday. then i went off and said can _ on this holiday. then i went off and said can i _ on this holiday. then i went off and said can i get a refund? can't do the refund — said can i get a refund? can't do the refund online because the holiday— the refund online because the holiday has technically already started — holiday has technically already started. no one has come back to me. i started. no one has come back to me. i have _ started. no one has come back to me. i have sent _ started. no one has come back to me. i have sent a _ started. no one has come back to me. i have sent a complaint e—mail. it i have sent a complaint e—mail. it is an i have sent a complaint e—mail. it is an absolute nightmare for you. can't even rebook something for half term because i don't have the money. the communication, the whole communication is very, very poor. like you _ communication is very, very poor. like you say, _ communication is very, very poor. like you say, people are left out of pocket _ like you say, people are left out of pocket. when they discharged

everybody, there was no taxis or anything — everybody, there was no taxis or an hina. . ., . . everybody, there was no taxis or an hinu. . . ., anything. victoria, we will have to leave it there. _ anything. victoria, we will have to leave it there. sorry. _ anything. victoria, we will have to leave it there. sorry. please - anything. victoria, we will have to leave it there. sorry. please don'tj leave it there. sorry. please don't apologise. — leave it there. sorry. please don't apologise. all— leave it there. sorry. please don't apologise, all your _ leave it there. sorry. please don't apologise, all your points - leave it there. sorry. please don't apologise, all your points are - apologise, all your points are relevant to so many different people. that thing about disorganisation, lack of communication, that's what keeps coming through. we don't have a statement from on the beach, we will try and get one. we have had a couple of statements from easyjet and ba. ba say like other airlines operating in the uk we are exploring a knock—on effect of the air traffic control issue, which includes unavoidable delays and cancellations. customers travelling on short—haul services can move theirflight to a on short—haul services can move their flight to a later date free of charge if they wish subject to availability. we apologise for the inconvenience which was outside of our control and thanked our passengers for their patients. easyjet says during a traditionally very busy week for travel, options for returning to the uk are more

limited on some routes. easyjet will have five repatriation flights to gatwick over the coming days from parma, varrault, tenerife and roads and operating large aircraft on key routes to provide additional seats. that may not help everyone, though. just whilst you have us with tim, getting money back is a big issue. people are saying this is a nightmare in loads of messages. my flight was cancelled nine weeks ago, still haven't been paid out for hotel and other payments i made. the airline offered me half of my expenses for a three—day delay, i took it to a caa dispute and one year later i still haven't been paid back. that is not good enough from the airlines, is it, tim? it back. that is not good enough from the airlines, is it, tim?— the airlines, is it, tim? it isn't, i won't the airlines, is it, tim? it isn't, lwon't sit _ the airlines, is it, tim? it isn't, i won't sit here _ the airlines, is it, tim? it isn't, i won't sit here and _ the airlines, is it, tim? it isn't, i won't sit here and apologise l the airlines, is it, tim? it isn't, i i won't sit here and apologise for bad corporate behaviour. the regulations are quite clear. for example, in situations like we are

talking about this morning, if passengers incur expenses while they are waiting for their delayed flight or their rescheduled flight, airlines have got to meet those costs. if, this is the biggest problem people have, if you decide you are going to re—route yourself on another airline, you are perfectly entitled to do that and so people have got to be able to rely on the airlines to pay up promptly. you can imagine with events this week, there's a tsunami of claims. so the notion that those are going to be claimed within a week or even a fortnight i think it's probably a little optimistic. but no, i would be the first to say the obligation of airlines and tour operators are quite clear and they have got to be met. i think the arguments, if i can put the other point of view, the arguments of the airlines and tour operators, this was a nats problem,

not the airlines' problem. will nats pay anything? itlat not the airlines' problem. will nats pay anything?— pay anything? not a penny. that is the big debate _ pay anything? not a penny. that is the big debate and _ pay anything? not a penny. that is the big debate and we _ pay anything? not a penny. that is the big debate and we will- pay anything? not a penny. that is| the big debate and we will continue to address it throughout the course of this conversation. tim, thank you for being with us this morning. not easy to come on and put the airlines' point of view, tim jeans, former director at ryanair and monarch airlines. got so caught up in these stories, lost track of time. time for the news that 9.37. here is bethan holmes with the latest. thank you, rachel. the head of the national air traffic services says the system glitch on monday was 'incredibly rare' and it shouldn't happen again. martin rolfe has told the bbc both the primary and back—up systems which process flight plans automatically went offline. many brits are still stuck abroad because of the disruption.

kyiv has been hit by one of the biggest air attacks in months — ukraine says two people have been killed. russia has reported a night of drone attacks ranging from the south to the north—west of the country. nottinghamshire police are flying their flags at half mast in tribute to graham saville — the officer who tried to help a distressed man on railway tracks near newark. sergeant saville passed away in hospital yesterday. british transport police are investigating the incident. and — burger king has been ordered by a us judge to face a lawsuit that alleges it makes it's whopper burger appear larger on its menus than it is in reality. it accuses the fastfood giant of misleading customers by showing a meatier patty and ingredients that "overflow over the bun". burger king says the claims are false. those were the news headlines. here's the sport with shourjo sarkar.

it was a brilliant day two at the us open tennis for british players. all six brits in action won their first round matches without dropping a set. andy murray knocked out france's corentin moutet. cameron norrie, dan evans and jack draper are all through. and katie boulter and jodie burrage both claimed main—draw victories in new york for the first time. the men's defending champion, carlos alcaraz, is safely through after his german opponent, dominik koepfer, retired injured midway through their first—round match. at the footballers' pfa awards, manchester city's erling haaland and aston villa's rachel daly won the player of the year prizes. bukayo saka and laurenjames won the young player of the year awards. in cricket, wiaan mulder hit 55 not out as leicestershire beat gloucestershire by six wickets in their one day cup semi—final. leicestershire will play hampshire in the final. and there will be a first irish—born player in the nfl since 1985. it's after the green bay packers confirmed punter dan whelan on their initial 53—man roster for the new season.

wa nt to want to understand what the news means for you? bbc sounds playlists lets you take control in the stories you are interested in from breaking headlines. ~ , , you are interested in from breaking headlines. , ~ , headlines. missile strikes in ukraine. two _ headlines. missile strikes in ukraine. two detailed - headlines. missile strikes in l ukraine. two detailed podcast headlines. missile strikes in - ukraine. two detailed podcast and anal sis. ukraine. two detailed podcast and analysis- the _ ukraine. two detailed podcast and analysis. the longer _ ukraine. two detailed podcast and analysis. the longer it _ ukraine. two detailed podcast and analysis. the longer it goes - ukraine. two detailed podcast and analysis. the longer it goes on - analysis. the longer it goes on there — analysis. the longer it goes on there is— analysis. the longer it goes on there is more chance of it causing an escalation. there is more chance of it causing an escalation-— an escalation. make sense of the stories you _ an escalation. make sense of the stories you care _ an escalation. make sense of the stories you care about _ an escalation. make sense of the stories you care about wheneverl stories you care about whenever suits you. open bbc sounds and tap podcast for news catch up. hello, good morning, thank you for being back with us on 5 live, on bbc news and bbc two as well. we are talking about the chaos that has been facing air travellers over the last few days as a result of that failure, that felt within the national air traffic systems. so many stories coming through to us.

it is an awful way to end your holiday or start your holiday for some people who are not able to get off the ground. we will come to those but let me tell you what is coming up after 10.00 this morning, after the viewers on bbc two leave us. i will be asking... is it ok to relax pollution rules to solve the housing crisis? you might have heard this yesterday. the government's announced plans to scap water pollution rules which they say will make it easier to build new homes. they reckon up to 100,000 new homes could be built by 2030 if they get rid of this eu—era restrictions which require house builders to prove that new developments won't affect the 'nutrient neutrality�* of nearby rivers and waterways. it gets a little bit detailed here when it gets to the kind of precise requirements of the developers and what kind of pollution we are

talking about, but fundamentally... environmental campaigners have described the move as "disgraceful" — the chief executive of the wildfife trust has said the change will lead to "lots more poo in our rivers" and won't solve the "root causes of the housing problem". we've spoken lots about the state of our rivers and coastlines — and we know it is something you feel passionately about. we have also spoken about the housing crisis so what should the priority be? we know we need new, affordable housing. first time buyers are struggling to get on the ladder as demand outstrips supply. especially bad in rural areas as well. well getting rid of this kind of red tape and lock that housing development? we're also in the midst of an environmental crisis. the pictures of sewage being pumped in to our rivers and coast lines have been one of the enduring images of the summer, with industry body water uk apologising for not acting quickly enough to stop this.

so does cutting a bit of european red—tape a small price to pay if it helps us get a grip on the housing crisis? or does it show how little we value our natural environment? is it ok to relax pollution rules to solve the housing crisis? let's go straight to emma bartlett, an employment lawyer and partner at cm murray. i know you've been listening with interest to all of these conversations. for some people, it'sjust these conversations. for some people, it's just the disruption of a dream holiday, that is bad enough, but for others, if you can't get backin but for others, if you can't get back in time to work, where does that leave you, what are your obligations?— that leave you, what are your obliaations? ,., ., ., .. obligations? good morning, rachel. it sounds

obligations? good morning, rachel. it sounds like _ obligations? good morning, rachel. it sounds like an _ obligations? good morning, rachel. it sounds like an absolute _ obligations? good morning, rachel. | it sounds like an absolute nightmare for a lot of people, i really feel for a lot of people, i really feel for them. the issue of being able to get back for work, though, is another layer. technically, you will have booked off the period of leave and that is authorised absence by your employer and you will be paid for it and then the minute you are not back at work, in theory it tips over into unauthorised absence. so it's really important for anybody who is unable to return to work because of what is happening now, which is entirely outside of their control, to communicate with their employer and keep their employer updated as to when they expect to be able to return to work and explain why. in able to return to work and explain wh . .,, able to return to work and explain wh . ., , . . , , able to return to work and explain why. in most cases, employers will be reasonable, _ why. in most cases, employers will be reasonable, won't _ why. in most cases, employers will be reasonable, won't they? - why. in most cases, employers will be reasonable, won't they? they i why. in most cases, employers will. be reasonable, won't they? they will say this is beyond the control of the individuals. but to my nugget paid for those days lost. you might not. paid for those days lost. you might not- there — paid for those days lost. you might not- there is _ paid for those days lost. you might not. there is no _ paid for those days lost. you might not. there is no statutory - paid for those days lost. you might not. there is no statutory right - paid for those days lost. you might not. there is no statutory right to l not. there is no statutory right to be paid for those days off. the

employer has a range of options available to them. they could at the very least agree that it's unpaid leave. at best, they could say we will exercise exceptional discretion here and we will pay you for an agreed period of time. so it is important for the employer to say this is exceptional, so that they don't create a custom or practice of anytime anyone is caught up with delays or technicalities they will get paid. but in exceptional circumstances an employer may agree to pay them for a limited of time. i was surprised to hear that it's going to be may be a week before some people can get back. so the employer will have to decide what can we do, pay an extra week for everybody or is that putting people who haven't been at this situation, they might feel hard done by because

they might feel hard done by because they are having to cover other people are not getting the extra paid holiday? or alternatively, employers could speak to those people and say, we appreciate that you need to be paid, can we take it out of your other holiday entitlement that you might have? so they can say we will pay you additional holiday but it comes out of your annual entitlement. yes. additional holiday but it comes out of your annual entitlement.- of your annual entitlement. yes, i think as ever. _ of your annual entitlement. yes, i think as ever, it _ of your annual entitlement. yes, i think as ever, it all _ of your annual entitlement. yes, i think as ever, it all starts - of your annual entitlement. yes, i think as ever, it all starts with - of your annual entitlement. yes, i think as ever, it all starts with a i think as ever, it all starts with a conversation with your boss, doesn't it? hopefully for most people this will be able to be resolved. thank you for holding on for us, emma. emma bartlett, employment lawyer. that might be helpful for some people to hear. as the conversation is going on, we have employers left out of pocket because people may not be back in time to work. people losing out on pay potentially because they can't get back to work here. then you are forking out money to pay for extra hotels or flights or transport, whatever it might be, but loads of people on texts telling us it is an absolute nightmare

claiming that money back. it takes forever. some people having to go to court to resolve these issues and yet the organisation that holds responsibility for what went wrong here isn't required to pay anything. how does that make any sense? who should pay for the airport chaos we are seeing at the moment? let's hear from lucre in brixton, just briefly take us through your story. he has gone, let's go to brian in kent. tell us about what has happened to your daughter, i think. tell us about what has happened to your daughter, ithink. so tell us about what has happened to your daughter, i think.— your daughter, i think. so she was due to fly back _ your daughter, i think. so she was due to fly back from _ your daughter, i think. so she was due to fly back from krakow - your daughter, i think. so she was due to fly back from krakow on - due to fly back from krakow on monday. got a message on monday to say herflight had monday. got a message on monday to say her flight had been cancelled. went to the airport to try and rearrange alternative light back and was told the earliest was september, eight days later. the only option. easyjet offered no guidance or support. so at eight o'clock or nine o'clock at night, we were scrabbling around trying to find a way for her

to get home for so she is currently in germany on a coach having left krakow yesterday evening, due to arrive back here at 6.00 on thursday morning. we have had to do everything ourselves from the uk. she has a couple of friends, which is great, but easyjet have offered no support or guidance. 9.00 at night, three young adults stuck in the airport with no accommodation are no offer of any accommodation. the coach has taken them all the way back to the way from krakow to germany, brussels and then the uk. 31.5 hours. that is a long schlep and you have paid for it, have you stepped up? we paid for it, have you stepped up? - paid for it, have you stepped up? - paid for it for all of them and we will try and get as much back from easyjet as we can. i was listening to some of the stories. it sounds like it could be a long process. personally, i will look to take this as far as i can, even if it means writing to easyjet�*s chief executive at some point. we are really

disappointed with their service. good luck with that and thank you for talking to us about that. jess, where are you right now? somewhere in the middle — where are you right now? somewhere in the middle of _ where are you right now? somewhere in the middle of france. _ where are you right now? somewhere in the middle of france. any - where are you right now? somewhere in the middle of france. any idea - in the middle of france. any idea where? hmm. — in the middle of france. any idea where? hmm, not— in the middle of france. any idea where? hmm, not quite, - in the middle of france. any idea where? hmm, not quite, a - in the middle of france. any ideal where? hmm, not quite, a couple in the middle of france. any idea - where? hmm, not quite, a couple of hours away — where? hmm, not quite, a couple of hours away from _ where? hmm, not quite, a couple of hours away from paris. _ where? hmm, not quite, a couple of hours away from paris. so _ where? hmm, not quite, a couple of hours away from paris. so almost. hours away from paris. so almost caettin hours away from paris. so almost getting there- _ hours away from paris. so almost getting there. touching _ hours away from paris. so almost getting there. touching distance. | hours away from paris. so almost. getting there. touching distance. we started ourjourney in malaga yesterday. we couldn't get a flight. what did _ yesterday. we couldn't get a flight. what did you decide to do, getting a hire car and what did you decide to do, getting a hire carand drive? what did you decide to do, getting a hire car and drive? yes. what did you decide to do, getting a hire car and drive?— hire car and drive? yes, yes. we couldn't get _ hire car and drive? yes, yes. we couldn't get a — hire car and drive? yes, yes. we couldn't get a direct _ hire car and drive? yes, yes. we couldn't get a direct flight - hire car and drive? yes, yes. we couldn't get a direct flight for . hire car and drive? yes, yes. we couldn't get a direct flight for a i couldn't get a direct flight for a week— couldn't get a direct flight for a week and — couldn't get a direct flight for a week and there were lots of multi—stop flights available but there _ multi—stop flights available but there were thousands and thousands of pounds _ there were thousands and thousands of pounds. we thought the cheapest and kind _ of pounds. we thought the cheapest and kind of most reliable way to get homer _ and kind of most reliable way to get home, so— and kind of most reliable way to get home, so our family was on a hire carand— home, so our family was on a hire car and that— home, so our family was on a hire car and that is what we did. we have driven— car and that is what we did. we have driven all— car and that is what we did. we have driven all day yesterday, ten hours

yesterday — driven all day yesterday, ten hours yesterday and have to get up to paris _ yesterday and have to get up to paris we — yesterday and have to get up to paris. we are going to meet some friends _ paris. we are going to meet some friends in — paris. we are going to meet some friends in paris and then get on to their— friends in paris and then get on to their van— friends in paris and then get on to their van and friends in paris and then get on to theirvan and onto friends in paris and then get on to their van and onto the eurostar. that— their van and onto the eurostar. that is— their van and onto the eurostar. that is handy. who is driving, who is doing all of the work? mr; is doing all of the work? my partner. _ is doing all of the work? my partner, simon. hello, - is doing all of the work? my i partner, simon. hello, simon! is doing all of the work? my - partner, simon. hello, simon! shout out to simon- _ partner, simon. hello, simon! shout out to simon. who _ partner, simon. hello, simon! shout out to simon. who else _ partner, simon. hello, simon! shout out to simon. who else is _ partner, simon. hello, simon! shout out to simon. who else is with - partner, simon. hello, simon! shout out to simon. who else is with you? | out to simon. who else is with you? my out to simon. who else is with you? my two sons, jude and barney. hagar my two sons, jude and barney. how are they doing? _ my two sons, jude and barney. how are they doing? they _ my two sons, jude and barney. how are they doing? they have - my two sons, jude and barney. how are they doing? they have been - my two sons, jude and barney. howl are they doing? they have been very atient. are they doing? they have been very patient- good. _ are they doing? they have been very patient. good, good, _ are they doing? they have been very patient. good, good, they _ are they doing? they have been very patient. good, good, theyjust- are they doing? they have been very patient. good, good, theyjust want| patient. good, good, theyjust want to get— patient. good, good, theyjust want to get home. are patient. good, good, they 'ust want to get home.— patient. good, good, they 'ust want to get home. are they on the back of the car with — to get home. are they on the back of the car with you _ to get home. are they on the back of the car with you at _ to get home. are they on the back of the car with you at the _ to get home. are they on the back of the car with you at the moment? - to get home. are they on the back of| the car with you at the moment? no, the car with you at the moment? no, the are the car with you at the moment? no, they are outside! just _ the car with you at the moment? no, they are outside! just have _ the car with you at the moment? no, they are outside! just have to - the car with you at the moment? no, they are outside! just have to keep . they are outside! just have to keep chuckint they are outside! just have to keep chucking snacks _ they are outside! just have to keep chucking snacks in _ they are outside! just have to keep chucking snacks in the _ they are outside! just have to keep chucking snacks in the back. - chucking snacks in the back. absolutely. i chucking snacks in the back. absolutely-— chucking snacks in the back. absolutel . . �* , . , absolutely. i mean, it's exhausting buti absolutely. i mean, it's exhausting but i guess— absolutely. i mean, it's exhausting but i guess actually, _ absolutely. i mean, it's exhausting but i guess actually, i _ absolutely. i mean, it's exhausting but i guess actually, i can - absolutely. i mean, it's exhausting but i guess actually, i can see - absolutely. i mean, it's exhausting but i guess actually, i can see why| but i guess actually, i can see why you felt this was the most sensible resolution for you.— resolution for you. yes, we 'ust felt like flying i resolution for you. yes, we 'ust felt like flying was i resolution for you. yes, we 'ust felt like flying was a i resolution for you. yes, we 'ust felt like flying was a bit i felt like flying was a bit unpredictable and other flights could _ unpredictable and other flights could be cancelled. we also were worried _ could be cancelled. we also were

worried about money, as well. we're not sure _ worried about money, as well. we're not sure how— worried about money, as well. we're not sure how much money we are going to back _ not sure how much money we are going to back the _ not sure how much money we are going to back. the flights, to rebook them was thousands and thousands of pounds — was thousands and thousands of pounds for the four of as, so we were _ pounds for the four of as, so we were a _ pounds for the four of as, so we were a bit— pounds for the four of as, so we were a bit worried. we have still had to— were a bit worried. we have still had to fork— were a bit worried. we have still had to fork out on our credit card for car— had to fork out on our credit card for car hire — had to fork out on our credit card for car hire and for hotels. so we are really— for car hire and for hotels. so we are really hoping to get that money back _ are really hoping to get that money back. ,., ., x' are really hoping to get that money back. ,., ., a . ., back. good luck with it all. how much further _ back. good luck with it all. how much further to _ back. good luck with it all. how much further to go _ back. good luck with it all. how much further to go until - back. good luck with it all. how much further to go until you - back. good luck with it all. how| much further to go until you get back. good luck with it all. how i much further to go until you get to paris do you think?— much further to go until you get to paris do you think? about two hours. 0k, paris do you think? about two hours. ok, the end — paris do you think? about two hours. ok, the end is _ paris do you think? about two hours. ok, the end is in _ paris do you think? about two hours. ok, the end is in sight. _ paris do you think? about two hours. ok, the end is in sight. good - paris do you think? about two hours. ok, the end is in sight. good luck, i ok, the end is in sight. good luck, jess, in a hire car with herfamily driving from malaga. that is a heck of a journey. i think we have luca back. how are you my pillows so glad i am back in england now. hearing from every other person what they are saying, i think we were one of the lucky ones. our flight was for 1am on the 21st of august. we went

to turkey. our flight got delayed at the airport. ilil" to turkey. our flight got delayed at the air-ort. . , to turkey. our flight got delayed at the air-ort. ., ., . the airport. our flight was for a 2.00 in the airport. our flight was for a 2-00 in the _ the airport. our flight was for a 2.00 in the morning _ the airport. our flight was for a 2.00 in the morning but - the airport. our flight was for a 2.00 in the morning but was i the airport. our flight was for a - 2.00 in the morning but was shifted to 5.00 in the evening. easyjet was good. they took all of us down to a business hotel in four coaches. we had an early breakfast. about 4.00 in the evening we were back to the airport. we were delayed until almost 11.00 at night before our flights and it was chaos at the airport there. loads of people would know where to stay. at the end of the day, we got back to the uk safe and sound but this is something different entirely. the question, like you said, who should pay? who will pay? like you said, who should pay? who will -a ? ~ ., , like you said, who should pay? who will-a? . , ., like you said, who should pay? who will -a ? . . , . , ., will pay? what is the answer to that, lukumon, _ will pay? what is the answer to that, lukumon, for _ will pay? what is the answer to that, lukumon, for you? - will pay? what is the answer to that, lukumon, for you? to - will pay? what is the answer to that, lukumon, for you? to be| that, lukumon, for you? to be honest, when _ that, lukumon, for you? to be honest, when you _ that, lukumon, for you? to be honest, when you said - that, lukumon, for you? to be honest, when you said about i that, lukumon, for you? to be i

honest, when you said about who that, lukumon, for you? to be - honest, when you said about who is going to pay i think about people who are doing a pay—as—you—go job. most people now, if you don't welcome you don't get paid, so what is going to happen to them? i was so fortunate... i only had one day to get back to work. so for me, it was fine. but for other people, pay as you go and stuff, who will pay for them? if you go and stuff, who will pay for them? , ., . you go and stuff, who will pay for them? i. . ., . ., you go and stuff, who will pay for them? . ., . ., ., , them? if you are on a zero hours contract you _ them? if you are on a zero hours contract you are _ them? if you are on a zero hours contract you are missing - them? if you are on a zero hours contract you are missing days . them? if you are on a zero hours contract you are missing days of| contract you are missing days of work on your money is gone. and work on your money is gone. and thints so work on your money is gone. fific things so expensive at work on your money is gone. fific things so expensive at the airport, we spent almost £50 just to buy drinks and crisps for the kids. i don't know why it is so expensive that the airport. even the airline, they should provide drinks of water or snacks for the kids. the kids are more important than the adult should try and do something. this is unacceptable. it try and do something. this is unacceptable.— try and do something. this is

unacceptable. try and do something. this is unacce -table. , ,., . unacceptable. it is so true, all the trices are unacceptable. it is so true, all the prices are bumped _ unacceptable. it is so true, all the prices are bumped up _ unacceptable. it is so true, all the prices are bumped up at - unacceptable. it is so true, all the prices are bumped up at the - unacceptable. it is so true, all the. prices are bumped up at the airport because of a kind of a prisoner there. i'm glad you made it back, lukumon. thank you for telling us your story. lukumon. thank you for telling us your story-— your story. good luck to everyone who is stuck _ your story. good luck to everyone who is stuck abroad _ your story. good luck to everyone who is stuck abroad i _ your story. good luck to everyone who is stuck abroad i hope - your story. good luck to everyone who is stuck abroad i hope they i your story. good luck to everyone i who is stuck abroad i hope they get unsafe, please.— unsafe, please. absolutely, thank ou so unsafe, please. absolutely, thank you so much- _ unsafe, please. absolutely, thank you so much. lisa _ unsafe, please. absolutely, thank you so much. lisa minot, - unsafe, please. absolutely, thank you so much. lisa minot, travel. you so much. lisa minot, travel editor at the sun. biggest air traffic control meltdown in 20 years and one of their biggest travel weekends of the year. it is an absolute nightmare, isn't it? it is. thankfully it _ absolute nightmare, isn't it? it is. thankfully it is _ absolute nightmare, isn't it? it is. thankfully it is starting _ absolute nightmare, isn't it? it is. thankfully it is starting to - absolute nightmare, isn't it? it 3 thankfully it is starting to get a little easier. so far this morning, the aviation analytics firm says only 60 flights have been cancelled across the uk. that is a big difference compared to 27% that were cancelled on monday. but the real issue as you say is all these people stuck abroad, unable to get back. and just the ridiculous lengths of time. some have been told they will have to wait for a flight. i have had some readers contacted me in the last couple of days saying they

won't be getting flights back until the tenth or 11th of september. that is cra ! the tenth or 11th of september. that is crazy! just — the tenth or 11th of september. that is crazy! just insane. _ the tenth or 11th of september. that is crazy! just insane. there - the tenth or 11th of september. that is crazy! just insane. there does - is crazy! just insane. there does need to be _ is crazy! just insane. there does need to be something _ is crazy! just insane. there does need to be something done - is crazy! just insane. there does need to be something done i - is crazy! just insane. there does i need to be something done i think is crazy! just insane. there does - need to be something done i think to look at the situation in terms of when something like this happens, and it's not like we haven't seen it before. look at the pandemic and how literally borders closed overnight. we had exactly the same sort of panic then. there is still not the right kind of level of communication and enough staff there to deal with people. as much as i sympathise with the airline... 50 people. as much as i sympathise with the airline- - -— the airline... so it is down to the airlines, the airline... so it is down to the airlines. not _ the airline... so it is down to the airlines, not putting _ the airline... so it is down to the airlines, not putting enough - airlines, not putting enough investment in for these kinds of scenarios? i investment in for these kinds of scenarios?— investment in for these kinds of scenarios? ~ . . ., , scenarios? i think so. we have to be honest about — scenarios? i think so. we have to be honest about this, _ scenarios? i think so. we have to be honest about this, we _ scenarios? ! think so. we have to be honest about this, we will— scenarios? i think so. we have to be honest about this, we will have - scenarios? i think so. we have to be honest about this, we will have to i honest about this, we will have to expect everyone that kind of investment and looked after like that, that will be reflected in the prices we pay for our flight. they are businesses. but i do think, the complaint i've heard over and over again from our readers is they can't get hold of anyone, can't speak to anyone for some nobody is telling them what is going on. that i think

is the most frustrating thing for people. 50 is the most frustrating thing for eo . le. ,, ., is the most frustrating thing for ”eole. ., is the most frustrating thing for tteole. . is the most frustrating thing for ”eole. ., ., ., people. so if we are asking who should pay. _ people. so if we are asking who should pay. in _ people. so if we are asking who should pay, in some _ people. so if we are asking who should pay, in some senses, i people. so if we are asking who | should pay, in some senses, the customers may be have to pay more? let me read this from dan in yorkshire, he says people still want the level of customer service from cheap operators they use to get from package holiday companies. cheap flights we book ourselves don't supply that service and never will. companies know we will book the cheapest option next year, you get what you pay for, super cheap flights don't come with goods customer service but pollute the atmosphere. do we have to accept to book a cheap flight and get a cheap holiday, that is what you get? there is an element _ holiday, that is what you get? there is an element of— holiday, that is what you get? there is an element of that _ holiday, that is what you get? there is an element of that but _ holiday, that is what you get? there is an element of that but there - is an element of that but there needs to be some responsibility from the likes of nats, part owned by the government and part owned by the enterprise airlines. should there be something there where there is some sort of penalty system? the consumer champion which have been campaigning for the last yearfor champion which have been campaigning for the last year for bigger powers for the last year for bigger powers

for the last year for bigger powers for the civil aviation authority to force airlines to adhere to their obligations and that has not yet happened. at the moment the civil aviation authority can only tell a airline what you are doing is wrong, please stop it. in the likes of whizz air there is an enforcement notice saying they need to treat their customers better. customers are owed millions in county court judgment claims that still haven't been paid. but we do perhaps need either a regulator that has a bit more power to actually say to airlines what you are doing is are wrong and finding them. that is what happened in the states. british airways fined over $1 million for not giving people their money back during the pandemic to perhaps that would help the situation, if people knew, if airlines knew there was going to be a consequence like that. again, i say, going to be a consequence like that. again, isay, are going to be a consequence like that. again, i say, are we prepared a paper that because it will still come into our ticket prices when they are paying to go abroad? we 'ust they are paying to go abroad? we just have a minute or two to talk to

airport operations director at liverpool airport, airport operations director at liverpoolairport, paul airport operations director at liverpool airport, paul staples. i imagine you and your staff have been working all hours to try and get this sorted for passengers there, how is it going?— how is it going? good morning. monday was — how is it going? good morning. monday was tricky, _ how is it going? good morning. monday was tricky, to - how is it going? good morning. monday was tricky, to say - how is it going? good morning. monday was tricky, to say the i how is it going? good morning. - monday was tricky, to say the least. ithink— monday was tricky, to say the least. i think about 45% of our flights were _ i think about 45% of our flights were cancelled in total and that really _ were cancelled in total and that really was pretty much everything after early afternoon. yesterday was after early afternoon. yesterday was a better— after early afternoon. yesterday was a better day, only 11% of our flights — a better day, only 11% of our flights were cancelled and so far today, _ flights were cancelled and so far today, only one flight cancelled, which _ today, only one flight cancelled, which was — today, only one flight cancelled, which was completely unrelated to monday _ which was completely unrelated to monday. so it does feel like, certainly— monday. so it does feel like, certainly for the smaller regions like ourselves, that we are getting back to _ like ourselves, that we are getting back to some sort of normality but we are _ back to some sort of normality but we are under no illusion, we have passengers — we are under no illusion, we have passengers all over europe. passengers caught up in this and having to pay out of their own pockets to sort it all out. do you think that nats should be contributing to that cost? i think, we 'oined contributing to that cost? i think, we joined a _ contributing to that cost? i think, we joined a national _ contributing to that cost? i think, we joined a national call - contributing to that cost? i think, | we joined a national call yesterday and i_ we joined a national call yesterday and i think— we joined a national call yesterday and i think it's not clear as to what — and i think it's not clear as to what the _ and i think it's not clear as to

what the reason for the issue was yet. what the reason for the issue was yet until— what the reason for the issue was yet. untilwe what the reason for the issue was yet. until we find out exactly what it was, _ yet. until we find out exactly what it was, i_ yet. until we find out exactly what it was, i think it is difficult to cast— it was, i think it is difficult to cast any— it was, i think it is difficult to cast any blame.— it was, i think it is difficult to cast any blame. it was, i think it is difficult to cast an blame. ., ,, , . cast any blame. thank you very much, at treciate cast any blame. thank you very much, appreciate your _ cast any blame. thank you very much, appreciate your time. _ cast any blame. thank you very much, appreciate your time. this _ cast any blame. thank you very much, appreciate your time. this is _ cast any blame. thank you very much, appreciate your time. this is where . appreciate your time. this is where we say goodbye to viewers on bbc news and bbc two. thank you for your company this morning. live from london. this is bbc news. russia has reported ukrainian drone attacks in six different regions, with military cargo planes damaged at an airport. meanwhile, two people have reportedly been killed in a missile strike overnight in kyiv. reportedly been killed in a missile

yelling. will have an exclusive report from ukraine's eastern front. in the uk, travelers are being warned to expect further disruption after a fault on monday saw hundreds of flights cancelled. in the us, florida braces as hurricane idalia is forecast to intensify to a category four storm with life—threatening storm surges expected in some areas. hello, i'm rajini vaidyanathan. officials in the ukrainian capital say the city has been subjected to the most powerful russian attack since the spring. the mayor of kyiv says two people have been killed and another wounded in the latest russian air attack on the ukrainian capital. vitaly klitschko says several buildings were set on fire by falling debris from targets destroyed by air defences. these are the moments the debris

fell to ground in kyiv.