a mysterious belarusian engineer of the 17th century, he treated artillery as you already know, he was engaged in great art. yes, yes, artillery, pyrotechnics of playing with fire and his works were so valuable that they were really hunted for them when he first came to us and kept them. i myself was afraid to hold this manuscript. of course, you allowed this book to be printed, in which semyonovich

makes his way through the uranish forest, the sun, quietly, with bated breath. at least not about the test of this court, that the alignments brought the remainder. nil elevich inna anatolyevna head of the consumer rights protection and advertising control department of the ministry of antimonopoly regulation and trade, and today we will talk about advertising and

consumer protection. hello , on the air, the program, say, do not be silent in the studio, victoria popova and tatyana shcherbina and they are visiting us today and on the carpet. hello hello , we are glad to welcome you and we will immediately discuss a hot topic. last week you got to the top yandex in italy interview after which look at the news feed all the media got stuck headlines in belarus will allow advertising alcohol on tv, you can explain whether it is actually planned to be allowed. uh, this is done by the ministry of antimonopoly regulation and trade, jointly interested in a draft law on amendments to the law on advertising and there are actually provided norms that will

allow advertisements for alcoholic beverages on television. radio after 10:00 p.m. and before 7:00 a.m. so many copies were broken to ban it , now i allow it. what is the need for it is also important for consumers to understand how television is developing. it develops, including at the expense of advertising funds, the more such funds come in, the more opportunities for the production of this or that content naturally increase. this is one second moment, but the development of the advertising market is still necessary, therefore, it is also important to understand here such an opportunity to be placed on television and radio, and for those who are worried about the popularization of alcoholic beverages, it is important to understand that this advertising will have strictly limited content, that is, consumers do not need to be afraid and tv viewers. and what about television suddenly there will be bottles of glasses and so on. no, this will not

happen advertising requirements. drinks to be placed on television is very rigid no images of consumer packaging glasses of pouring alcoholic beverages will be prohibited will indicate the type of alcoholic beverage, such as vodka wine, champagne and so on, that is, there are certain restrictions. yes, you can specify trademark, that is, these are brands. yes, you can use some other entourage. well, for example, it’s very popular, and kebabs yes, but alcoholic drinks, but such pictures that do not carry any information about the alcoholic drink itself. that is, in fact, we will talk about the fact that this is such a branded advertising. and who will control march is definitely important for her to understand the law on advertising . naturally already produce videos, or audio clips for the radio are necessary, taking into account the requirements of the

legislation on advertising further. we have such a step. it's like tv and radio organizations, they are like advertising distributors, in this process they are also responsible for the compliance of advertising with legislation. that is, we can say that such self-regulation is two-stage. yes and in this situation, at these stages, inappropriate advertising is eliminated, when controversial issues arise, then business entities turn to us, for example, so that we express our position regarding compliance with legislation, advertising, or no, well, and then march is connected as a regulatory body. once again, i will clarify that we are talking not only about non-alcoholic beer, but in general any alcoholic beverage. uh, we're talking about alcoholic beverages. uh, more uh changes that are planned by this project. this is an increase in beer advertising, because it is now allowed on television, but after ten o'clock and also until 7:00 in the morning, the broadcast time will increase from nine o'clock in the evening, plus non-alcoholic beer from

advertising of this drink also removes the restriction. i will explain why beer is a drink that contains alcohol. yes, and purely legally non-alcoholic beer falls under this general term beer and, accordingly, all the same restrictions today as for beer. so, taking into account the fact that non-alcoholic beer, non-alcoholic beer drink does not carry such risks for health, and for human life, therefore, an indulgence has been made. what other important changes are planned to be introduced into the new law into the new law on advertising or into the updated one? we are amending the current law, and it is planned to make such a change in order to cancel the extension of the e -permit for outdoor advertising media. and speaking in simpler terms, there is an advertising structure. yes, here it is established taking into account the permits that are issued by local executors , the administrative body, for example, issued a permit for 5 years. after 5 years, the renewal procedure, so

this procedure is canceled, taking into account the fact that now the policy of the state is aimed at reducing unnecessary administrative procedures. here er, after analyzing the situation on the market, we understand that this is a formal procedure. yes, it practically does not solve anything, and some expressed such concerns. what and how to check whether the advertising structure is in proper condition, for this, the local authorities have all the powers to control, and here are a few private questions from our subscribers. here, for example, i hung a sell sign on the car, yes, and i post my phone number. this is already considered outdoor advertising and is it necessary e. that's getting special permission to place such an ad. let's look at the terms here. yes, what is applied, uh, to a vehicle is not outdoor advertising. although many perceive it as outdoor why because we see it on the street in the same way as outdoor? yes, but from a legal and legal point of view. this is not

outdoor advertising. there is a term, outdoor advertising. and there is advertising on a vehicle, so this is advertising on a vehicle, given that there is an object of advertising. yes, that is phone, or uh, indicated plus more, what can be sold or offered, what is being promoted? yes, this is an advertisement on a vehicle, in order to place it, it is necessary to obtain the approval of the local authority at the place of registration, that is, the content of the raglan is evaluated. although the current advertising laws contain an exception. uh, even illegal advertising, and here is the resolution agreed by the council of ministers. it contains an exception. when it is possible not to agree on this, for example, the name of the organization, the phone number, but exactly that the organization that owns this vehicle, then i will ask in pursuit, and apartments. yes , we often see on the windows ourselves. uh, the homeowners write for sale is an ambiguous phone number. and this is outdoor advertising, because it is from the outside

of the building and, accordingly. it is necessary to obtain permission to place such outdoor advertising , firstly, to coordinate it. and secondly, if, for example, it is a balcony railing, or a window frame is a means of outdoor advertising, they are not specialized, that is, not specially designed for placement outdoor advertising, but it is placed there, therefore, in this case, you need to get permission . well, first of all, it's not aesthetically pleasing. yes , as a rule, you probably also paid attention. all this will happen in the wind. it can fall, by the way, and here another question of safety arises. here. well, if we all hang out on our balconies like this, different information, maybe, yes, uh, then of course, this will not beautify our city, therefore there are clear legal requirements and advertising. including promotional designs no need to comply, but still. we see these ads. they hang. that is, no one controls, then this process is controlled

here, it is important to understand that it is external. clam advertising on vehicles is controlled by the local authorities on whose territory it is distributed. therefore, the executive committee has every authority to take measures to dismantle such signal cases, as a rule. yeah well, you understand, big city yes, maybe somewhere someone did not see it, but if information is received, then the local authorities will definitely respond to the massage parlor. i want to open here. often we see, yes, some sort of basement porch . eh, rent, there is a postal one, too, with advertising. explain what you need to do to open legally and advertise your services, not only on instagram i want to be in the box. uh, it is possible and in the window the legislation provides for such cases , moreover, advertising legislation defines, uh, no specialized means of outdoor advertising - it's a showcase. this is how we talk to you in the window exhibited some information is another matter that when we talk about advertising medical services

it is in most cases. such content has which requires the approval of the ministry of health here but nevertheless, there are exceptions when, for example, a telephone number, a name, an address, this is possible without approval. that is, it is not medical information. and one that allows you to inform consumers. e about what is here here, so the address is here such and such an object between the ad i will sell an apartment and a massage room. that is, why is one possible and the other impossible? you can do both, but legally ? yes, if we say that the business entity does not open in some room, but the service object in this case, yes, here are massage services, including, uh, through an armchair. here in this case, he carries out his business activities and advertising legislation. says that in the showcase of the service object,

information about this object can be placed without coordination. clear and if in social networks a person places an ad that i will sell an apartment there, too, or i’ll rent an apartment there, this is an advertisement. yes, this is advertising , of course, respectively, subject to the law on advertising. uh, but there's no need to get permission. the most important thing is that it complies with the law, for example, which is very important, that it be reliable. that is, we can not agree with anyone. this is what he posts on social media. yes, if we're talking about an apartment, if we're talking about medical services, uh after all, we understand that the way the information is presented, and the consumer will understand or know. yes, what services will be provided to him and what is the effect of these services? unfortunately, some on the market abuse this and try to write more than this service can give a particular consumer. and that's precisely because medical services have an impact on

health. yes depends on a full-fledged life of a person , here it is necessary to check whether it is really in this cabinet that the means that are medical equipment is provided, the result, which is declared in advertising. well , look at what a limitless topic is here, in general for checks. here. i know people who are bloggers, they run medical pages, so to speak, and who checks them, what they advertise there, what they daily advise their subscribers, god knows how to be here? and i'll tell you who controls them the fastest they are controlled by competitors who see. e, for example, clearly not complying with the legislation applies either to the ministry health care or to us. that is, everything is good there. i think that not everything is good yet, because , unfortunately, not all bloggers here understand that they are distributing advertising. they just blog like that. well, uh, we do information work and there were cases when we

issued orders as a blogger. because their e staff were violations of advertising laws. yes, the important point is that, of course, sometimes i lose it, that it just isn’t advertised there, in general, the attitude to the issue. well, the resolution of the council of ministers on october 19 price regulation system. you need some clarification. this e is clear to those who have ever looked at your official website on the website of the ministry of antimonopoly regulation and trade. in particular, the values ​​of the nineteenth of october. many products have decreased, but our subscribers are again interested. whether they have the right to demand a revaluation from the seller if they made a purchase at the old prices, there are several nuances here. here i will explain this with an example, uh, but first i would like to tell you what to say to us civil law the civil code says that if the contract has not yet been executed,

for example, the contract of sale. yes, if it has not yet been executed and during the period of validity of this agreement , legislation has been adopted that changes the procedure, yes or, for example, it regulates prices there. here's how the 713 ruling. e, the contract is not fulfilled, then this contract must be brought into line with the new legislation. and now what does this mean for the consumer? yes, and for example, the sale and purchase agreement was concluded on october 15th. he not executed yet until the goods have been delivered to the consumer, october 19 has come and the consumer sees that after october 19 this seller’s goods began to vanish, for example, for 200 rubles. cheaper, yes, well, he signed a contract at a different price. in this case, until the contract is executed, the seller must bring it in accordance with applicable law, that is, recalculate the price to reduce it, and then the consumer has the right to purchase this product at a different price.

but, if for example, you came to the store. billy take a refrigerator for 2,000. it was before 19 october. you paid for the refrigerator, they brought it to you and installed it. it works all right. after october 19 , taking into account the requirements of both the president and the government, prices were reduced and the consumer sees that this refrigerator costs, for example, 300 rubles. cheaper. unfortunately, here the recalculation is no longer possible, because the contract was concluded and executed before october 19. here, it is important for consumers to understand that when you purchased, you agreed to this story, so all the hope for it is efficient couriers who can hesitate, perhaps return us good sums. but, as if with those enterprises that are still overestimated. and we have already bought. well, you see, not all the same, right on the nineteenth, the new prices were thrown out or, according to the law, they should have been. uh, in this

situation, uh, we have to check. faithful authorities, because here like this right away without specific circumstances of how the goods were purchased. eh, it's impossible to answer. therefore, if there are doubts users, they can contact the local government at the location of this the seller of the shop there, for example, yes, that's either in march. and if a person took, uh, some kind of goods in installments. uh-huh. that is, he has not yet paid this amount to the end. yes, he didn't pay. that is, i understand what you are talking about, but the contract has not yet been executed, but here you need to look at the contract. here are the conditions under which it was taken, uh, a loan, uh, or a formalized installment plan, and then, based on these documents, make decisions. yes indeed there is a case when the price should be re-read. give us e to consumers for the next period any advice what to expect? uh, price reduction, whether to hurry with the purchase of large goods, and i would give such advice, uh, in principle, there is no

need to hurry. you always need to make a very balanced and deliberate decision, you must first study the situation in the market to see. where what how much does it cost, well, given the 713 resolution. it seems to me that just the time to shop is the time, after all, yes, but in your opinion, this is a decision. e, was able to cope with this task to keep prices in my opinion. i coped, i can say about it and on on the basis of those appeals that come in march to consumers and simply herself as a consumer who naturally visits stores. i can tell prices have come down. it is very nice. uh, how long will it be possible to keep this same moratorium on price increases. this decree should still teach, uh, both sellers and manufacturers' suppliers not to abuse their right to set a free price. but still focus on the fact that this should be reasonably and conscientiously done. but do you think a surge is likely

prices, after regulation? this will end before it ends, so half a year 3 months, what do you think, uh, unfortunately, i can’t predict. uh, it works in march. we have specialists in analytical management. uh, there is a department of the trade organization that analyzes all this information. i think that, probably, after some time. uh, we can meet and continue this conversation based on the results of the analysis. let's summarize this topic of advertising, yes, and changes in advertising law from whether they are related to the fact that we can still state that the advertising market is a professional today or you do not observe this, we certainly observe the state of the advertising market. unfortunately, we do not yet have statistical data so that we can track this situation in dynamics. eh, we will be able to do this a little later, but for now i can only use the example of outdoor advertising, because we see the figures that come to

local budgets from the distribution of outdoor advertising. and in this situation we can to say that while there is no subsidence. eh why? because the market is kept at about the same level, and moreover, at the beginning of the year, because we collect this information on a quarterly basis, we analyze growth at the beginning of the year. but now, this rate has decreased a little, but nevertheless , according to the results of nine months. we can say that the growth is 105%. this is a small dynamic, a small increase, but nevertheless, this is not a fall, i wonder. what is the situation in the media, after all, we are talking about the need for changes. here's to us physicians are interested, yes, what we have on the market. no , we receive this information from belstat. when the reporting period ends, this information is analyzed and indeed there is a breakdown in socialist data for television media, print radio, the internet, and so on, and outdoor advertising. and

then we can compare, but i want to say that advertising on television, outdoor advertising and advertising on the network. the internet is by far the leader in terms of advertising spending and revenue. manufacturers of alcoholic products. knocked with this offer or media mediator. yes, and beer producers, because many of them have already established lines that produce non-alcoholic beer. eh, in this part it was their initiative. so that's interesting. let's stop our conversation. telegram channel say. do not be silent, subscribe to ask questions. suggest guests we are in touch. in times of rapid change, it is important for us to

show you. the main thing is that the country has fixed a clear position that it adheres to. today we keep history we appreciate the achievements of generations and honor traditions global perspectives, high diplomacy and social research. however, the fact remains that dialogue platforms have started working. and this is a chance for everyone to be heard, we will draw detailed conclusions, see an exclusive interview and talk about the main events on the main air. watch on tv channel belarus 24. we met. i've been for two years now. would not live with her parted. you want me to leave. is it because your ex-wife tried to kill herself? olya, come out at work from the office. you need to go now to know what might

happen. yes, you can live with it, we can live with it. i want you to move to the cottage. move to the time to see the series mashkin's house this weekend on belarus 24 tv channel. on the air say again, don't be silent, and away. today we have the head of the consumer rights

protection department of advertising control the ministry of antimonopoly regulation and trade and on gavrilchik and anatolyevna we will talk about e-commerce of the notorious online stores e recently, in one a large online store, e.g., which took 3 rubles for the return of goods. there was such an entry. uh, a number of products are free of charge. what do you think is such a beneficial effect of the belarusian legislation, of course, and thank you very much for such an assessment, a really beneficial effect, and when a consumer purchases a product, and he has the opportunity to return it, if a quality product is stored within 14 days, if the product has not been used its consumer properties, or, if it is of poor quality, the terms here are not strong limited within two years can contact the seller. so the consumer protection law is not what is such a return? he must do for money, the consumer must be

returned the entire amount of money paid for the goods. and how will this affect the same sellers who cooperate with this marketplace. it seems to me they really so easy to swallow? here is the limitation. it was so convenient, no way to earn money. yes, so, here, money is not earned for anything. true, after all, uh, any work, it is evaluated in this situation. and when a seller organization offers goods for sale and informs about such a condition and then calculates the money, this is unlawful. well, look. what is the situation. we are 3 rubles. reduced the cost of goods. yes, it seems like, because we will then pick it up, and a paid return. here we have a more competitive price. and now this is already ugly behavior in the market, although for the consumer it really is. this product is not cheaper than, for example, another seller. here what is the situation, therefore, the meaning of this norm and the meaning

of the requirement march when we issued an order and forbade the collection of these 3 rubles. calculate the value of the product that is returned to the consumer. here, just the same goal, we pursued, please be honest and conscientious consumer. well, if not waiting for your intervention, i made several paid refusals. yes, but i didn’t wait for my three rubles to order the goods for me. yes, i didn't get them back. how to return number. and in general, in principle, is it possible and firstly, let's say that here, uh, you can not use retroactively or not retroactively. your right has been violated. they returned you, not all the money for the returned goods. this is how it is argued from the point of view of consumer protection law. you have the right, especially taking into account the prescription to contact the seller himself, it is another matter, which, of course, there are commonly used ones. we are contacting the seller to the seller, if through a personal account,

usually this will be answered by some standard answer. and then you wait a very long time by the sea for the weather, has nothing to do with the request. quite right. yes, uh, just keeping up appearances, yes, they answered you like this, but it turns out to be on the website of this online store. yes, there is a separate e-mail , where, uh, the official considers the appeal. and there already it is the person who answers your claim, therefore, you need to look at this e-mail address through which to contact. well, in general, the most reliable way is to send a claim to the seller in writing with notice. you will know what is received yes, when received, and then there are certain deadlines established by law. how long do you have to answer? so all paid returns, belarusians. now they can unconditionally, of course, return all this money. yes, for 3 rubles. for every thing. if the seller did not respond, unfortunately, it also happens uh, then the state protection is

the local executive and administrative bodies. each executive committee has an authorized official responsible for consumer protection. contacting them usually resolves issues much faster, or you can also turn to the public consumer association for help, which, by the way, is obliged to help consumers free of charge. one more nuance to settle. i don’t know, maybe you have already encountered such a complaint, i can’t understand why in some marketplaces the price is the same, when i press the button to buy the product, it gets into my basket and i buy it. i already have it at the point of issue at a different price , more expensive than what was advertised than me. uh, how did you lure? yes, this is like that, and this is also a violation. uh, it's important here what to explain to consumers, huh? when we buy goods in a stationary store, yes, we paid money

and received a check, a check is our contract. we all concluded and executed the purchase and sale agreement, but in the online store it’s a little different, taking into account this specificity. yes, when i, as a consumer, order in an online store, my order was accepted. yes, as you say, placed in the basket, the order is accepted. here, then the contract was already concluded and in this situation. what does it mean that you concluded contract? this means that you have agreed, including on the price, and after this moment the price cannot be changed. unfortunately, not all sellers behave decently in this situation and say that you know, we have already run out of goods at this price. we have a new supplier or some other stories are starting to be told, but consumers need to insist that the product be sold at that price, and he will say if you don’t want to, don’t buy in this, probably, this is what we are counting on. it seems to me not yet. that's the kind of consumer culture you know

extremism, when we really track every step. well, you think, well, okay for 5 rubles. more expensive, and this calculation is not possible. perhaps this is also the calculation that consumers do not want to waste time participating. here in these proceedings, but i want to tell them that there are also consumers who think rationally and are very persistent, but in achieving their requirements. and i want to draw the attention of the legal ones, because you understand the requirements, uh , the calculation, perhaps this one, but it seems to me that if consumers do not react to this, but simply refuse to buy and then go and buy from someone else, otherwise, probably, we will not educate our sellers in this way, we will not accustom them to a conscientious attitude towards the buyer. after all, it is important to understand that the buyer. after all, this is the driving force of any business. if they don’t buy, then the business will not develop. well, after getting to know you, i will start doing this, i will start fixing all prices, because, well, many. davtsov has become a habit. here, as it were, allegedly, as fluctuations in

the market prices. yes, and now we have to get used to that they lure at one price, but sell us under another lure of a sale. uh-huh and here is the so-called black friday. yes, i’ll just tell my experience just an example that i place an order with one of the internet sellers, and i enter a promotional code on it, it means they give me a discount and when i go to my personal account, the final price is already without a discount. and that is, i am offered to buy this product without a discount for some reason, that is, these declared sales and discounts, who they are and how to control them. that's exactly the same in the first place consumers secondarily competitors. now, if this happens, but in fact, this is really a violation. and, perhaps, this is also connected with a violation of advertising legislation, because when they advertised they told you that we would sell it to you at a discount, because you need to purchase a promotional code, or fulfill some other conditions. here there may be a violation of the law advertising advertising must

be reliable. and if such a discount was not provided to you. even though it was promised in the ad. you have fulfilled all the conditions, then this violation is also advertising legislation, but for me the figure of 24,000 online stores came as a shock. even more already more. they all passed the necessary checks , everyone can be trusted. when an online store opens, there are no checks, yes, but we are talking about the fact that we have, firstly, a commercial register. yes, including online stores that need to be included. uh, and uh, this trading rice is posted directly on the mart website, you can go and see it. and why do we say that it is important to pay attention to what is registered whether in the commercial register, because, firstly , it can carry out activities when it is registered there, and secondly, this is one of the indicators, but good faith is still, yes, that the online store is trying to the extent that it wants to work. within the legal field, what is important for the consumer is that you can see if he is

registered. this means that if a claim for quality suddenly appears, or some other nuances regarding delivery, and so on. he will always find. who is it with these trade law protection requirements consumers. we managed to break the stereotype of consumers who believe that if you buy on the internet, then you will not find anything like it in the commercial register - this is the information, and secondly, thanks to presidential decree number 60, which was adopted a long time ago , and necessarily, uh, trade activities must be carried out through a national domain name, and there is always information about the owner of this domain name. that is, you can always find a seller who sold goods through the site. that there is an online store - this is evidence, not anonymity. quite right. but this is with regard to an online store, but on the internet there is not an online store, but let's say social networks messengers, which also sell some

goods, including services, and why is it when making a purchase in social networks? networks or in instant messengers it is sometimes very difficult and even impossible to return money for low-quality goods ; i will explain why, firstly, this is not an online store and often in social networks, and in messengers. goods are sold, uh, people illegally. we don't take. now everything. uh, who sells his former use of his own. yes, for example, things vilified something. uh, they wanted to buy something new, and sell this one, because it's still in good condition. this is his used personal belongings. please sell. well, unfortunately now we are often faced with a situation where illegal business activities are carried out simply through social networks. someone is selling goods, moreover, they exhibit very beautiful pictures, please order, buy. yes send everything cash on delivery. eh, the person receives, and there it is perfect. another quality of goods of another type happens and this. well,

the wrong product at all, yes or the wrong product yes, begins to turn to, uh, the seller, who, by the way, within the meaning of the law on consumer protection within the meaning of the law on trade, is not a seller, since there is no subject of the economy, just an individual. here, and then the one who purchased the goods makes a claim blocks. he can no longer write, he cannot contact this pseudo-seller in any way. uh, and as a result, to protect their rights is very, very problematic. it's still good. if i may. and for example, on the account to which the money was transferred , somehow establish this person who sold, but in general, what you need to understand here is the relationship between two individuals, not a consumer and a seller, but simply a buyer and the one who sells yes, the individual who sells things here is such a trick for i understand that consumers, we can not always still distinguish an online store. according to an individual in social networks, it seems to us that this is about the same thing.

yes, unfortunately, many consumers think that this is also an online store. and this is not an online store , in principle, it cannot be there, you can advertise an online store on social networks. but when you place an order, it should be an active link to the site of the online store, if the site does not have an online store, this should already be on absolutely right. this should guard us , moreover, if there is no name, for example, an individual entrepreneur such and such yes, but the location and so on. right here be wary, because, well, if you're lucky and get a quality product, but as the practice of considering applications shows. uh, they usually sell low-quality goods for quite a lot of money. well, it's a matter of quality. it is subjective, you know. when i read, sometimes i laugh a lot at reviews under some products, because people expect some abilities from a modest product for a small price. let's be honest from the point of view of legal and

consumer protection legislation. uh, product quality is not an abstract thing. there is requirements defined in the first place. there is even a definition in the consumer protection law. what is product quality? what are the shortcomings of the goods, and this is the first point, the second point, depending on which product there are technical regulations that establish quality requirements, yes, plus some goods are subject to mandatory certification. this is also a quality check. yes, there are objective criteria is another matter. that's what you say, and you're right, some people put on uh, certain goods too, great expectations yes, sometimes this does not happen, so there is such a requirement that , for example, an online store must contain all the information about a product, who is the manufacturer? yes , this steam was produced for compliance with any technical conditions of any of these regulations, that is, in order to have objective criteria for assessing the quality of this product, sellers

who enter into communication with their e, network buyers, they always pay attention to that all specifications are set out and you must have been carefully reviewed before clicking on the buy button here, well once again follows. probably on our part to remind the buyer that read everything so that the consumer has not only rights, but also obligations, and there is no such obligation to get acquainted with the information. yes, but on the other side. if the seller provided all the information in good faith , then here the seller is not responsible for the choice of the consumer. and what is the algorithm of actions of the e-consumer, if here in the case, if we assume, and the online store refuses to return money for low-quality goods, where to go in march, to figure it out or yes, and in the republic of belarus they are built from a consumer protection system, and in order to quickly and quickly make a decision to consider applications, there is presidential decree number

498, according to which initially all appeals are subject to the place on the territory of which the offense occurred, for example, an online store e, registered on the territory of one of the districts of the city of minsk, which means it is necessary contact the administration of the district where this online store is registered, or the consumer can also apply at the place of his residence. the executive committee will also provide assistance to him, plus we have just talked about statehood with you, and if he is dissatisfied with the results of the consideration, uh, the district executive committee, or the district administration, he can always turn either to the corner with the regiment or to the city of minsk depending on where to change it applied. and if you don’t agree with this decision, then only in march. this state protection. there is also a public protection public association of consumers. they also provide e, assistance e to consumers, so the issue can be resolved. if the consumer returned the goods to the seller, and e, the seller, in turn, did not

return the money for this product to him within the time limits established by law, the consumer has the right to demand a penalty of 1% for each day of delay. i am very grateful to you that we met today, because in preparation i studied the customs in the warehouses that reign in these online stores and realized that this is a very, very, very complicated world often. well, how, how, when it’s right to treat with understanding in general what is happening there? how these shipments work into what kind of slave labor. eh, this is to collect these boxes, in general, what turns out to be in these boxes. in general, it's just awful. well, here's a snippet of one of the films. e, dedicated to work on online stores. people who steal goods for themselves in the stomach in socks between their legs use these goods for their personal purpose,

for example, we have goods 18 plus as in shoes, although they must also be checked, changing old shoes for new ones directly, like andy durframe the security guard. didn't even notice that andy was wearing different shoes. look at the other person's shoes. all works are good, and in order to show that our buyers know that if you received the wrong shoes in the box that you ordered, it’s not at all necessary that the seller cheated, it could be warehouse workers who were forced to be put in such conditions that you say in defense of e-mail commerce here, how are you? see its prospects, taking into account this video material, i can say that anyway, the seller bears the seller, we mean a legal entity, or an individual entrepreneur is responsible to the consumer for what goods he

delivered to him. this is the first moment the second moment, and speaking in defense of e-commerce, then certainly. it's very, uh, convenient, a very dynamic tool, and one that takes into account specifics. e our life. this one is very fast. yes, when you don’t want to waste time choosing somewhere to go, when you can do all this at home, for example. well, taking into account the fact that there was a situation with a pandemic, yes. uh, it's also security defined here, so here i would like to say that, firstly, by the consumer. uh, it's important to be rationally demanding. yes, not emotionally, but rationally, for this you need to know at least a minimum of those rights and those obligations that the seller has, so as not to demand too much from the seller, but on the other hand, i would like to wish, a representative of e-commerce, but still engage in, firstly, self-regulation of the industry in order to improve consumer service standards and build

consumer confidence in fair behavior in belarus, there are a lot of online stores. we have crossed 24.000. and i think that this process will develop, because there is demand, all consumers. and now we'll take a short break. after a short pause, we will return to this studio again, while subscribe to our telegram channel. it’s called say don’t be silent, and look for all our episodes on the youtube channel in belarus alone on the air, say, don’t be silent . -shops, and also various services on the internet, which we yes, but in particular, i have been embarrassed lately by a lot of loans. it's just an hour without guarantors without a visit. office in your opinion, who are these scammers?

uh, you can't say 100% scammers until there's a trial, but really. here is the problem. there is an explanation of what kind of organizations that only advise consumers. e about obtaining a loan analyzes, supposedly some kind of situation. yes, according to the proposals of the consumer , some options are selected for him. this is the first aspect , yes, and in this case, well, the user gets the impression that i am talking to you just once. now i will conclude an agreement with you, and i will receive a loan, in fact, it turns out that this is just informational consulting services that cost a lot of money. and in the end, it will be necessary to go to the bank later, but the bank still turns out and will not always give such a loan, that is, what the consumer expected here. with such words, with such phrases, the consumer is simply misled as to what kind of

service he is provided here. market and uh, the interest rates were simply fabulous. hmm uh , legislation was adopted that corresponded to national banks and developed, which very seriously regulated the activities of microfinance organizations. that is, it is not a bank loan. this is a different form of loan, but nonetheless. what i would like to draw the attention of consumers to is important to read the contract with us, unfortunately, here we see from the appeal people do not read the contract. if you don't want to read, large volume. let's recommend to our consumers. at least the subject of the contract and the terms of payment and conditions payment. yes, there you will see this amount, which i hope. this will stop reckless actions by concluding an agreement, for example, for 1,000 rubles. for information services. here is either, uh, a microfinance organization, where very high interest rates here are

misleading us, that is, the trick is such that a person does not understand what he is paying. he thinks for a loan. and in the end, he pays only for information about where it can be obtained. so, yes, this is the conclusion we can draw. well, considering what to prove, it's almost impossible, because it's, uh, no audio recording. and when we begin to conduct proceedings, the consumer signed the contract, and he signed it only from the words of not having read it. that is why i say that it is important for consumers to read the subject of the contract and the terms and conditions of payment. there is also a very important point, those people who do this they collect information. they certainly require you and passport data personal data personal data so -called here i am pettiness. sometimes it's expensive, it's just surprising and once again on last week. two people in a uniform, very similar to the

uniform of jess's employees, knocked on the apartment of an elderly acquaintance of mine and said, we serve the ventilation there, they passed somewhere on us. naturally. let them go. yes, and they did something there for the service , they took more than 100 rubles. paper, a type of work performed, was also issued, but according to a friend, there was no effect . is it possible to return e money in such situations? how can you protect yourself in such situations? i encourage consumers to first ask what it is. organization, because you can walk in a uniform similar to the shape of a zhesa, you can talk beautifully about what needs to be done, and talk. usually such organizations are built in such a way that they can be used, especially the elderly go during the day, when mostly only pensioners are at home created with the impression that these are gestures from employees, that this is a service, it is imperative that you cannot refuse it, and so on, but i recommend asking. first question. what organization are you? do

you work with a gesture you have entered into such an agreement not concluded and so on. if in doubt, if they answer you, uh, rudely, for example, yes, or avoid answering. i recommend these people. you just don't need to be afraid of anything. uh, then call to life and clarify. this is the first aspect and the second aspect a for these services, the cost of these services is already included in the fat bill. this is done on a planned basis by special services. the consumer has already paid for it. and here are the people who walk. it 's just big people who want to earn, very large sums in a very short period of time, yes, yes. uh, once again i will say in simple terms your ventilation check already you have already paid for it. and no need to check again, as i don't know about water filters. these are other cases. this is about the same scheme, about the same, yes, yes, when he comes and says that supposedly your water quality is very

poor. i recommend saying. you know, come on, i'll deal with this issue, call the relevant services, and then, if necessary, i'll invite you myself, for example, in order to install filters for it and at the same time. chu e our consumers to warn and recommend them not to listen to this a lot of conversations, or you can listen out of curiosity. yes, they will tell you very, very much very quickly and, uh, persuade you to conclude a contract very quickly about a good phrase. i need to think and it's important to remember that you're giving away your money. yeah, uh, then it 'll be very problematic to get them back. when you find out that these are people who provided you with poor quality, for example, the service of your speech. we hope very much contributes to the fact that our people are not more willing, now the elderly, the most vulnerable part yes population under this kind of scammers. they are already listening, but they began to be lured out of their apartments for any presentation. and now it is called from

which pensioners return home and surprise their families with unnecessary rubbish for a lot of money. what is this new way to take away our pensioners. and how to protect yourself here, but, unfortunately. new is we have been seeing this picture for several years in some cases we have been able to help. uh, older people should terminate such contracts, but here is also the same advice. and this is not conclude an agreement immediately at the presentation. when you're there, give yourself time to think. it is difficult, especially for older people who are brought up, that if they treat you well, if they offer you tea and coffee, but they listen to you carefully, they tell you a lot of things, that is, they are taken care of from all sides, but unfortunately, some older people do not have enough this attention from loved ones, and they believe that they are in gratitude. uh, since they've come, they've wasted these people's time. they must sign this agreement.

i want to say should not be required. that's even if it's very persuasive. yes, even if the heart is offended. say what you need to think, go home, calm down here from all this beauty from this guardianship talk to your loved ones with neighbors. discuss this issue. when we were considering this kind of appeal, we saw that, at the presentation, a frying pan was sold very, very, dear, this one was presented. so yes. this is made in belarus but from italian steel on special equipment at separate lines and so on, but it turned out to be a very curious consumer and it turned out to be such a frying pan, firstly, for sale in a nearby store for completely different money, but she did not calm down here either. she called the belarusian manufacturer himself and clarified. do you have a special line of italian or steel that you have produced they have no caesar. we have one line for all pans. these are very good materials from which they were made. well, no italian. unfortunately, at such presentations

they sell not only domestic goods, but foreign goods. and here, by the way, more. and what features would you like, uh, to warn our consumers, but when, again, they sign the contract. it is not considered, and this agreement often states that the return of goods in case of refusal of it, or in the event of defects at the location of the seller, and the seller is usually registered in the wrong, uh, locality in which the presentation takes place . that is, for example, it will have to go. uh, perhaps even in another area, the legislation defines such a right the seller to determine the place where the goods are accepted back. well, you understand that for the elderly , this is both cost and time, and for some, health does not allow it to be done from this point of view. how did you manage to issue these returns if the contract has already been signed. uh, firstly, uh in cases where the product must be returned within 14 days. yes, it is not included in

the group of exceptions, when it is impossible to return a quality product and consumers did not hesitate to contact us for a long time. so we didn't miss out. this 14 days term other cases. and by the way, this is also a note to consumers when the som is not provided with all the necessary information, and information about the product and the list of such information is determined by the law on consumer protection. well, that's grounds for terminating the contract. that is, if at least some information about the product was not provided without any conditions, the quality of the poor quality does not matter. how much time has passed can i terminate the contract and demand my money back information for those who have elderly parents. yes take advantage of the deadline if your mother or father returned, with such a presentation, yes, yes, then you have 14 days to return the money. yes , and for our very important question. e, you are on the side of whom more often on the side of consumers or sellers from your personal experience, most often we are on the side of

consumers. i will explain why, but as a rule, those people who have been offended turn to state authorities, and whose rights have been violated and when we consider such appeals by there we see that yes indeed, this is how the seller led yourself unfairly unconditionally. we are on the side of the consumer, there are some appeals of them quite a bit, and when consumers make unreasonable demands, or maybe they make demands without knowing the law. yes, and i think that this is justified, then we certainly explain. but, well, there are situations when the ministry of antimonopoly regulation of trade does not have enough evidence of them either in support of the consumer or in support of the seller. in such situations, we recommend that consumers go to court, because the state authorities in the pre-trial order. they take action. only on the basis of documents without dispute, most often , our consumers are right. uh, most of the time, yes, thanks.

you have a lot of useful life hacks, as we now call it. today we learned the article. thanks e. victoria popova tatyana shcherbina we say goodbye to you today. goodbye. goodbye. and now she says, inna gavrilchik, dear consumers and participants in the advertising market. i would like to wish you to be rationally demanding conscientious and understanding each other, able to meet halfway.

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live you watch the main news at noon with you pavel lazovik. hello, in this issue, the most important task is to learn lessons from what is happening along the perimeter of belarus, the president is holding a scheduled meeting with the country's power bloc.