[000:00:00;00] look at the economic processes in the country outside of it today right after the panorama. thousands of standing ovations on internet platforms for the superfinalist factor buy viewers of the popular show project were divided into three camps. who will be stronger in support of the chosen artist and bring him to triumph, the intrigue will be revealed this friday, and on the eve of the trio of super finalists talked to their fans without mediation, tv screens and smartphones. and personally face to face meeting place. holy of holies show living room film set site of the buy factor, in this space the artists are charged for the performance. here, the most devoted ones who, in constant contact with their idols on social networks margot novik, ivan dyatlov and vladimir ruchyan

, spoke about themselves off camera in the format of a housekeeper with live performance and frank answers to questions. friday will be purchased my songs, finally , for about three years nothing has been released. you know , i'll be honest, first of all, uh, don't say that i'm there, well, it was straight popular right very much afraid. well, he performed often. that is, i knew i had to very cheerfully explain uh at the exam, let's say using automated systems, that i need to answer the ticket faster, because excuse me, i have an exam in ballroom dancing, art on january 27, the day of the culmination of the project, the name of the owner of the factor will become known. ba and the viewer , not without the help of the belteria radio company team, will reveal the secrets of the success of the participants, as a programmer, educators and a blogger bypassed 1,000 talents and were recognized as the best on factors. the results of the show depend on the vote of

viewers. after a short pause in the rallies, biathlon will once again capture the hearts of fans, tomorrow the fifth stage of the commonwealth cup with the participation of belarusians and russians will start. so both countries provide competitive practice for their strongest athletes after the imposition of sanctions , the stages themselves take place at a high organizational level comparable to the world cup, the main intrigue. will the belarusians anton smolsky edinora alibek you smolskaya, keep their yellow t-shirts like leader of the overall standings, the next 4 days in the competitive struggle a lot will become clear, and other important information before the start. we have prepared in our report. the traditional talisman of biathlon competitions in raubichi is a squirrel, it has been this way for decades. this soft toy has always been in high demand, but already during the fourth stage, souvenirs were bred for 3 days. the

sports complex had to work to meet the upcoming demand. yes , we are really good. let's go squirrels this time we ordered a new design and they all i really liked the whites. we ordered about 250 pieces. that's it for sale and i only have boys left for today, but by the weekend we will also have a girl, that is, there will be these boys and girls. that is, another 100 pieces will arrive, a squirrel, the current mild, winter, as the plus temperature entered the new year and is still on the mark, strumming on the slopes of the raubichi, there is almost no snow all last week, biathletes, complained the track was not hard enough, will there be a shortage of snow this week, when the fifth stage of the commonwealth cup in biathlon. the employees of the sports complex. such questions only make the scheme for harvesting smile. and after all, the weather had been worked out for a long time 3 years ago, the weather conditions were generally tough and nothing helped estonia and the whole european championship, but the current snow cushions. for a long time yet. enough. not dausto. well, yes, april, enough of its snow for sure. well, this year, uh,

let's say, there is snow in storage, and there was enough snow. well, natural conditions allowed us. uh, so the season is already on the twentieth of november. uh, turned on with her generators in total. there are about 46,000 on the tracks this year. uh, cubic meters of snow has been laid, therefore, well , a pillow, that along the track, that the stadium was about a meter long dinara alimbekova smolskaya and anton smolsky are the leaders of the overall standings, well , it so happened that for their entire already titled family. they earned just one bronze last week, of course, for any athlete. this is a blow to self-esteem. so we expect progress from the leaders. in general , it’s good that they were insured by others dmitry lazovsky and nikita lobastov for two earned four. and then the whole team noted this and bought pizza for the guys, so even before that dima was second when he won the spring pursuit. uh, he brought it too. uh, there are various sweets, i treated everyone,

so it turns out, on the contrary, that is, they were put down. yes, that is, you have a tradition of such a medal being affixed to a team, or or it's so simple, well, an out of the ordinary event. it 's more like a tradition. there is a birthday and a medal, as usual, as russian experts say. raubish has the advantages of functional readiness. they recently held a mountain camp, going down to the plain the body feels better, but our trump cards will also be. well , for example. it is known that sprinter was our climb, central was very broken by the weather and the number of participants. after the girls. we ran, that's why it was impossible to work in the center of this track. i had to practice. the left side means now it will be possible to consider the options and the center, if i'm not mistaken, they are russians, well, what is called the image went downhill, and they are better physical form. so is this or is it just talk of the effect of hypoxia, of course, it is not in vain that everyone uses it,

this training, but about the form. well , they can only speak to the protocol, uh, how does this suit anyone? the sprint race for men is scheduled for 11 am tomorrow, her radio company builder team will show from 28 cameras, and at 10:40 from the makeshift studio, the viewers will warm up. so turn on belarus 5 at 10:40. biathlon yes, this is one of the most difficult sports to televise. we approached thoroughly, having already experienced, yes, we improved and put more cameras on not only at the stadium. well, on the track, because you can watch, uh, the whole fight, there are no dark zones in general to show. yes , at the last stage, yes, we caught it when dinara alikbekova from smolskaya ran onto the track supported by molsky, and he was

the leader, and these are her experiences when she cheered him up, and it's all because of the huge number of cameras, these emotions. yes, the viewers who are sitting near the telegram. he begins to empathize with e, but get this one here is a good adrenaline rush, but these delicious plans usually remain behind the scenes of live broadcasts, but for fans who have bought tickets. they live outdoors easily work up an appetite by the numbers. i'll tell you we had three types. but they all dispersed, this is about 30 liters. uh, barbecue over 30 kg. we've all gone. well, this is exactly the working bit for the rest, unfortunately, i can’t say, well, also hmm, the same sausages in the dough and other buns, that is, about fifty pieces in day. we were surprised that so many people came. if you take the numbers, then more than 15,000 people visited in 4 days. we expect now also about the same amount as regards prepared. lena

batirimstva, in addition to the food court at the stadium during the races, there will be an organized entertainment program for the convenience of the fans. suburban express route number 949 runs, it will depart from the borisovsky trakt metro station. a total of 1,500 places for visitors' vehicles have been identified at three parking lots nikolay tula sergey matveychuk agency or news. on this, i say goodbye to you further on the talk show the economic environment, which concerns all the issue of all belarusians. issues of housing and communal services how quickly everyday problems are solved. where do the numbers in our fat bills come from? all the best to you and don’t

switch. uranishne forest makes its way, the sun is quietly so breathless, at least not cut off, and

this court is great from yards to large. good evening, this is the economic environment on belarus one and satellite tv channel belarus 24 today, we will discuss housing and communal services most importantly. weather in the house. this refers to the warmth comfort quality of public services. and also their cost, where do the numbers in your fat bill come from and how much electricity is paid for a communal apartment our neighbors who teach us how to live. how quickly everyday problems are solved, what services 115 complain about. and how many squares this year will be under

overhaul, let's figure it out. today we have studio experts who are well versed in matters of housing and communal services. and just like all of us, we are consumers of communal services andrey khmel minister of housing and communal services of belarus oksana gaiduk deputy chairman of the permanent commission on housing policy and construction of the house of representatives of the national assembly of the republic of belarus and vadim tikov director of the institute of housing and communal services of the academy of sciences of belarus doctor of technical sciences professor dear guests. good evening. good evening. hello, this issue of the economic environment promises to be the most popular, since the topic is close to everyone and we decided to immediately give the word our people. what are the personal and communal issues that concern belarusians the most? and thanks for that from the public utilities workers. our journalists asked residents of different regions of the country the voice of the people on

the country's main tv channel. let's see . there are problems with advice, for example, which may sometimes disappear, there may also be problems with the intercom, which may also not work for several days. when they just start turning on the heating. there are some questions a little with pipes. well, what's worse, they heat up there, for example, one of some at home she was refused. you get cold when you enter the fortieth house, there are no two entrances to chkalov, knock on the light, don't knock. call. do not call uselessly, somehow pass, where is the basement entrance. there was a lot of construction debris. well, we drove for 2 weeks , the mixer dripped. well, these were the questions. and how quickly they decided, well, not very quickly, but they decided to take out the garbage warmly, lightly. everything is fine. we turn to 115. if

anything, if some kind of application, you simply decide whether it will include and then airiness occurs. well, it wasn't, it's just hot water there, well, they decided, but not the first time. i live outside the city. we have our service on site, so all calls, a, arrive on time from the garbage. we are also on time, in my opinion, they take it out twice a week, so we don’t have landfills with a trash can. near each house are installed. if there were how quickly they solved applications for 115 in different ways, we, unfortunately, are somehow not processed, but not so quickly. well, for example, last year, near our house, she fought for a month, to mow the grass above her height, the child was the roads are cleaned well in the yards, i’ll say not very well, because if earlier there was one janitor for one house, then at the present time it turns out one janitor for 5-6 houses.

it was connected, then, now a lot of it has been built in our yard. uh, a luxury house, and we are faced with the problem that now our house is in a lowland, and with heavy rainfall , the water comes almost to the entrance. we addressed the housing and communal services e, us. we were promised to carry out design and survey work, which means that in order to solve this problem, well, so far the problem is not solved. i have been living in this apartment for 7 years already, maybe sometime 20 years ago there were some sha. i am now very satisfied with one. as you can see , there are a lot of questions on the topic of housing and communal services in our country, and we aimed at a fairly representative survey. we interviewed people not only in the capital, not only in regional cities, but also, uh, medium-sized small towns of our country, there were a lot of questions. and when we looked at them, we tried to systematize them to highlight the most repetitive ones. well, actually you can

conclude that the main leitmotif of people's aspirations is that, well, there are questions, er, they are being resolved, but not always promptly. here andrey valeryevich tell me why it is not always possible to resolve such issues quickly. there are two questions here. first question. this is certainly a matter of particularity, because we must admit that, nevertheless, in some places there are still examples of non-economical irresponsibility. we are working with the personnel. and there the situation is. eh, correcting in particular. recently, a law of the republic of belarus was adopted which allows its local authorities to appoint service providers. this saves a lot of time and, accordingly, these service providers are often state-owned. yes, they are easier to manage, we will talk about the administrative resource. today, this allows us to resolve the issue of better quality

more quickly, so the year. i'm sure we 'll see the results, the result is positive together, so everything does not exist a small problem, i will not say that it is a critical non-payment for housing and communal services. well, for example today. we have seven percent personal accounts, and these accounts in the country today are 4 million e. uh, 7% have debts for housing and communal services up to three months, what kind of position is this? someone forgot, someone left. he did not pay a couple of kopecks, he is already a debtor along with the systems. this category is changing and there are no permanent non-payers, as for malicious non-payers, there are about 1% of personal accounts in the country, 40-45.000 to fifty, with which oksana vyacheslavovna has been indebted for more than a year, tell me, people come to you for receptions. is it often e. that will get your attention on the

problematic aspects. e in housing and communal services? here you have to solve such problems such questions and how simple it is, of course, come, of course, you have to solve some problematic issues. that is, such, as it were, delaying the solution of the issue. uh, will it be, there is cleaning of the entrance, painting there is not done, as it is poor-quality work. that is, all this is being resolved promptly, we know that in the system of the national academy of sciences of belarus not so long ago yes, in 2018 e was a specialized institute, the institute of housing and communal services, was created, which is aimed at providing scientific support. uh, the entire sector of housing and communal services of our country. e, vadim olegovich here you, as the director, as the head of this institute, tell me, here you are in the course of research work, do you carry out such monitoring, and systematization of problematic issues that are

of the greatest concern? well, we have ordinary belarusians from a scientific point of view. here are the top 3 most relevant issues of concern to people in the field of housing and communal services well, i think that today it is necessary to say this, but solid municipal waste in the country is such a large-scale task. and i'm sure that, uh, we can handle it, this is the transition to waste-free production. well, i would say so. today , digitalization issues are important, because the digitalization of processes. well, too, probably, uh , to touch on in more detail. well, water top 3 can uh be uh, these are important questions for our viewers. er, to make it clear why we are focusing in such detail on private assessments of the housing and communal services system by an ordinary consumer. yes , because

people largely judge the work of the housing and communal services by the functioning of the entire state system , and i want to recall the position of our president. therefore, the question, please, is that the main criterion for the effectiveness of our public utilities is the assessment by the average consumer. we all understand that housing and communal services are the basis of the quality of life of people, in short, the prices of housing and communal services for construction housing. the fundamental question that causes criticism and criticism of our people is if a person’s apartment is warm in extremely good water in the entrance in the yard is in order, that is, the words your address will only be positive, but we have heard housing and communal services - this is the basis of the quality of life of people, well, such system issue. and what needs to be done in

order to ensure a high level of quality of people in the context of housing and communal services and the provision of housing and communal services to them? well, because, uh, because one little thing can spoil people's impression of the entire system of housing and communal services. well, for example, uh, a person had a misfortune. there 's a pipe burst. he is waiting for the emergency gang and waiting for her hour. this time the water causes irreparable damage. his property to the property of his neighbors and despite being excellent. well , the amenities are well cleaned common areas and the whole system works. well , okay, but here's one such trifle spoils. uh, the image of uh, the whole system. here's what we need to do in order to improve the quality of life of people, well, improve, as far as specific housing and communal services, today the normative documents, for each housing and communal service, establish quality indicators. yes, and also the emergency gang

today must, uh, press no later than 30 minutes. yes, and uh, of course. this is a little more than an ambulance sign. yes, but the head of state has always set the task, that is, the 115 service should work like an ambulance . and this is an assignment. we have accepted it for execution and are working on it, of course, there is a failure and our citizens, dear ones, understand that this can be here as well. minister i set the main task to eliminate these failures. here, as quickly as possible with high quality, and at the same time, people saw that the reaction to such moments is she well, excuse me for such a word immodest lightning fast, but we still have to remind all of us of responsibility, that is, each owner of his own. uh, housing should also be responsible for any equipment, that is, in a timely manner. uh, certain technical testing

maintenance, so there will be no less, then there will be breakthroughs and there for the tops and dissatisfied neighbors, so here, as a moment, we must also designate one more point, e.g. to the representatives and hmm of the housing and communal services, that is, everyone in their place must do their job with high quality, provide, of course, high-quality services to our consumers, therefore, taking this into account, we exist in the country and it works very well. i would say i am actively operating the law on the protection of the rights of consumers of housing and communal services. what do you think should be done to improve the quality of life of people ? i think uh a lot of course the same depends on the organization that operate a lot depends on us from the consumers of these services certainly. well, if we talk about scientific and technological

progress, which certainly should raise the uh, process to a new qualitative level. uh, yes, today, uh, a certain stage. at this stage, it is necessary, uh, to take into account the processes of digitalization, again, uh, and uh, this is not an end in itself, but this allows you to reduce costs and improve the quality of, uh, the implementation of service delivery processes, and somewhere to provide. uh, minimal impact. skilled labor vyacheslavovna raised the issue of consumer responsibility on these very processes and their results - this is really very important and the majority of citizens live in apartment buildings, yes, and many factors influence the quality of life in apartment buildings , including the level of culture of the residents themselves, but i mean both the noise level and the attitude towards common property and, uh, such a well-known topic

as the conflict between neighbors, well, for various reasons, they, uh, arise and hmm organizations and systems of housing and communal services and internal affairs bodies. and uh our, probably, parliamentarians of local authorities. in fact, they are forced to act like, well, mediators of peacemakers in these matters, but oksana vyacheslavovna sees whether the parliamentarians. here is this layer of problematic aspects. i mean relationships. e tenants with each other. conflict situations e, i. what legislative work is carried out to address them? well, today, in principle, we have a rule for living in multi-apartment residential buildings, therefore, if each owner. well, in general, living apartment building will fulfill them, then, i think, there will be much less problems and conflicts. you understand, uh,

the rules - this is such an institution through, but averaged. well, for example, construction work can be carried out from 9:00 to 6:00 pm, so is any builder forester who carries out repairs. he says that i have the right to carry out noisy work from nine to six, well, in the prescribed manner, if he has permission from the local authorities, everything is agreed, and on the other hand, a young mother lives behind his wall, who has two children and asks him these e proprietors to observe silence. from two there to three, uh yeah, and at some point, uh, legally he has the right not to stick to it. that is, do not comply with her requests. there is also a culture of living, therefore, of course, if a young mother has a small child sleeping at that time. well, postpone this time of your repair work, which creates noise. that is, i believe that it is possible to agree, that is, to conflict. it happens that they immediately come into

conflict, that is, claims, but come and talk about your problem, that is, you need to talk and negotiate in the right way, vladimirevich. please tell me, well , you are a scientist, and science is always watching. eh, far away. forward, if you look beyond the horizon, and what do you think about you and can be introduced in the near future in uh, housing and communal services and uh, how will this affect the quality of life of people? for example, take a smart home, yes, today there are a lot of smart things and some options that help us, but a question arises. uh, that is, if it's overkill, so, well, it's just for fun, let's say, but there are things that allow you to provide a good level of energy efficiency, for example, yes, and this is a clear criterion by which we can

evaluate. e, the innovations being created and what will help us live tomorrow, for example, increasing the level of environmental friendliness of housing, and the level of comfort. and here, uh, the totality of such criteria allows us to evaluate. uh, how effective are these or those scientific and technical solutions. with approximately this emphasis, today we are also considering issues related to exploitation of the modern. housing and others. if we focus on people's assessments, a feedback system with consumers should be established, and andrey valerievich noted that this portal, this call center, is operating, yes, 115 bel. yes, it 's a job service, but uh, often people point out that you dial this number and you're the 20th in line. well, that's at best.

let's tell our viewers. here's how effectively the feedback system with them is built and whether something is needed here change? today we are based on practice in the relatively young service. the need for creation is long overdue. and today we see that dialing is here. well, the so-called person in minsk uh, the average expectation. it's 56 seconds. well, it's usually average. uh, phone under immediately uh, 140 simultaneous calls can be made. uh, accepted uh, 40 directly also pending, but situations happen, unfortunately, not yet happen. uh, when there is a flurry of appeals, for example, somewhere in some area in the part of emergency residential buildings situations turned off at home for a person, in fact it is very difficult to get through, but we understand

that the first person who has already called, they all call on the same issue at the same time, and the point is that the first person you call has already announced problem, and it is being solved, and from the point of view of resolving the issue, the rest of the calls are not important from the point of view of resolving the issue. yes, a person gets a definite negative from the fact that yes, i have to get through. i have to declare no one hears me. well, in fact this person already heard. this is an emergency. i am trying to explain how it works. as if today e is being developed, other services are being introduced in order for a person to receive feedback. here. now this increase in the number of lines is also the involvement of technology in terms of a robotic response and so on, with regard to feedback. yes, today also in this direction. we are moving and today it is impossible in the country to close the application of a citizen. uh, without submitting feedback,

either he must sign for the shares, or he must confirm by calling. this everything is written down, or noted. it is in the electronic system on the internet on the website or on the portal that it is satisfied at the same time. yes, there are other facts. unfortunately. i have to admit it. this is a shortcoming of the operation of this system, when such applications are closed unreasonably identifying such applications. uh, today this state of emergency is for the ministry, we are striving to ensure that it is considered as a state of emergency along the entire vertical and i think that this will give its result. uh, and yet, complaints about working with the 115 service will become less and less and less call center 115. he let's say, it accepts quick applications from them , too, has not yet canceled the right of a citizen within the framework of the laws of circulation of citizens of the legal entity, that is, we have a public utility service, which, in the person of the housing and communal services, they have been working and

continue to work, therefore, if any that is, a problem that, well, can be somehow solved gradually so that they can come in our voters citizens and apply directly to the housing and communal services service. we, of course, er, are in the heat of such a controversy. eh, well, a little, maybe even too critical to the service 115 squirrels. here we have prepared a small reference with colleagues andrey valeryevich noted, uh, on the number of calls in general. around the country. we in the capital, here is a small reference last year, more than 1 million 780,000 applications were received by the contact center of the housing and communal services and portal 115l, and what was most interesting for us, we systematized these problematic issues. highlighting, well, the most exciting people, that is, the most people worried about. this is the cleaning of entrances, the temperature of hot water, and

the lack of electricity in the apartment and cleaning courtyard area and specific examples were collected by our correspondents. let's look at the corner apartment and it turns out that mold is everywhere along all the seams in vitebsk on chkalova street in the apartment of kuzmin's mold, settled 10 years ago to fight the fungus , all forces were thrown, when nothing helped, they turned to the housing department, examined the seams, and that's it. well, they said that they need to close up. they all promised to write replies that they had a card, well, every year they wrote that we would do it in the summer. summer spring they did not do to close up the seams on the balcony. they don't have climbers over time situation. the downpour on the street only worsened, which means rain on the balcony in the apartment or the landing with fear. the neighbors living on the

upper floor are also waiting for the thaw. we have on site. there is such a hatch, and it pours from there. it's just how we then substitute some containers from a bucket and remove them, but because it seeps even lower floors. uh, next to the control room is located there, too, we are afraid that it will not hit. well, or a second mine too. uh, we don't use the elevator anyway. we walk on foot. we are trying, the last appeal to the public service. wet walls and ceilings were fixed once again by a specialist, and according to the act on the flood. e, the cause of leakage was a violation of the integrity of the roof covering and the destruction of the interpanel joints of the wall panels

of this work . little has changed, paraphrasing the ancient truth, we find ourselves in baranovichi where in one of the houses along the street voykova also had problems with the roof. the apartment in which irina romanchuk lives, together with her son and daughter-in-law, was bought 7 years ago. the first 2 years there were no problems until the roof began to leak on their own. we already have twice. i'll show you the documents. we have already changed the ceiling twice about the remnants of the doors changed twice. we change this wallpaper every year. well, as if the children live young, i want to live neatly, the family has repeatedly applied to the zhreu, and now it looks like there are solutions, there are options, when we manage to repair the most problematic roofs that we already have on hand, which

means for current repairs, that is, up to 50% of the roof. this means, yes, the beginning of a major overhaul can thoroughly redo that part of the roof where the problem is located. not limited only to a house, a street or a block of fanipoles, they approached the solution of housing, communal and infrastructure issues thoroughly and on a large scale. capital city. the satellite is noticeably younger. a recently opened kindergarten is building a large flc and a new city park will appear. against this background. many communication fanipoli, physically topical issues of quality, roads, commissioning and heat supply are outdated in bulk, but step by step in 22 years we have done a lot of work with us on the installation of a new asphalt

pavement 2.5 km of water supply networks were replaced. in addition, work was carried out to replace the sewerage network , two wells were built at the water intake , their results for the year were brought into contact in the housing and communal services center and on the 115 bel minsk residents received more than a million 780,000 applications, while the number of applications decreased by 5%, and experts conclude that there are nine claims. , certainly sensitive, because impressions affect people's property. yes, but uh, you see, and the electronic assistant and in general. because of this, we can conclude that the feedback system for people with housing

public utilities, in fact. yes , the first two stories showed that there is a real problem, especially since if citizens applied to the housing and communal services and they seem to react slowly. well, you know that i promise that i will personally take deputy control over solving this problem, inform you of all the contacts of these people and we will acknowledge you, and if thanks to our program, it will work out. so you connect and questions. it may be decided more quickly, but andrey valeryevich is also a very important issue. uh, we are often criticized for the fact that, uh, uh, we have a lot of such things about the state and management methods, which, by the way, our opponents have shown their effectiveness, uh, abusing such meliberal theories. they say that everything should be market-based there, that's all. it is necessary to give it to private traders and so on, that is, the issue is being updated. yes, a balance between

market mechanisms and states. well , probably completely abandoning these private services in housing and communal services, well, it is unlikely that it will be possible, because in any case, a person should have a choice whom to contact, either to a service organization for the services of a plumber, or to call some private plumber on an ad. well, tell me what you think. have you succeeded in the system of housing and communal services. e to find this optimal balance between market and state mechanisms. well, first of all. i would like to note that today the state is participating in the provision of housing and communal services, er, in their subsidization, including subsidizing capital repairs of the housing stock. she large enough, one might say huge, and therefore the state will regulate this activity. and in order to

create truly correct market mechanisms, including in the system of housing and communal services. well, we need to have a market for housing and communal services, which i understand as subversive. this is free pricing. uh, as far as we are ready today, i will answer right away, we are not ready for this. oh, and you don’t need to do this, because today the tariffs for housing and communal services in the republic belarus, they are one of the lowest, at least in comparison with our neighbors and hmm, thanks to the task that the head of state set. and today he is setting it up, it is being implemented, so that housing and communal services can only grow without fail, so that a can grow within a certain corridor. we see that the dynamics of the payment of housing and communal services by the family as a percentage of their budget today is 4.7