kiev can sell products as cheaply as european producers can not afford polish farmers have already begun blocking roads to block transport with cheap agricultural products from ukraine meanwhile, the eu legalized a new anti-crisis menu, crickets , worms and cockroaches, as the german media still write in the eu, only two types of insects, yellow mealworms and migratory locusts, were officially allowed to be used for cooking, but from january 24 of this year , two more house crickets and drill larvae, ruchaka flour, of which it will be used in food enterprises of the eu countries as the basis for making bread and other food, and while the press paints the benefits of worms, the french are already preparing baguettes with cockroaches as an excellent alternative to meat, bakers from french announcements say that the share of ground cockroaches crickets and larvae of other insects make up no more than 5% in their products, but bakers

are optimistic about the future and the proportion of insects in their baking will only grow. for today at me all my colleagues at 3:00 pm will continue to talk about the most current events in the country and the world stay on the first button. on the air of the weekly socio-political talk show, in essence, today we will talk about interaction, along the line, the citizen of belarus of the state, do we hear each other and do we address the studio address, as always, kirill kazakov and alena serova, but i remind

you that you can join to our discussion to express their opinion ask questions to our experts. here at the bottom of the screen is a qr-code, but you see your smartphone and join our conversation. hello well, i would actually break this topic into two components, one very positive, because well, in fact, we really have created such a system when any person who finds himself in a difficult situation, or a situation where he simply does not like , well, relatively speaking, they do not remove the snow in the yard. he can appeal to the authorities and the authorities must somehow correct this situation. this is happening both at the local level and at the level, including the president on the other hand. we have such the impression that the complainant's country arises, as it is social issues on the one hand. we help from the other side. well, get used to it. what if, for example, we don’t have to pay for medicine, then the relationship is such that i

can’t even pay taxes. here i will give a small figure in order to simply understand. e. what is the situation, for example, in minsk so in minsk in 2022, 1 million 787.000 calls were received for the service of 115 bytes. this is based on the fact that a little more than 2 million people live in minsk, that is in fact, every resident of minsk complained at least once during the year. i also live in this city and i understand very well that not everything is like that in the city, but bad, but it turns out that, well, sort of, yes valery viktorovich a question for you the ninth part of the city. you really have so many appeals, but now, if you take a section of the district compared to minsk, or i know for sure that very often people can live in the same entrance, well, one problem is simply

hyped to such an extent that it might really be easier to solve it but im you need to arrange such a hype, as they say or for example. i know for sure that at the end of this year alone, the number of requests for snow removal increased by 46%. well, they don't remove it. well, instead of taking a shovel, you need to take a complaint. yes , of course, we have citizens in our city, including in the administration of the partizansky district , systematic work has been established with citizens' appeals, including, uh, applications that are received for 115 at the end of 2022. e in the partisan region received about 62.000 applications for all organizations. uh a communal form of ownership that also serves the housing stock. e and parks public gardens street road network housing and communal services no it is completely all public utilities for the maintenance of the entire length. what are the complaints. yes, but it's not a complaint. let's put it this way, because citizens come with various problems.

yes, somewhere, maybe there are complaints, but basically this is an appeal, because our citizens are used to getting in our republic, so that, uh, there are high-quality utilities residential utility services. here they are used to that e in our country in our city cleanliness, order and so on. here's the same thing. coming out of the entrance to work, they want to go down in a clean elevator, walk along a clean entrance with a good mood to come to work. and with the same good mood to return. if we have, i say it again, i also live in this city and i understand perfectly well that a clean bus runs in the city, most often we have heat on schedule, there is hot water, electricity, that is, there is a basic set of those services that, in principle, does not raise any doubts. i have every evening. from what almost 2 million. for what? well, let's put it this way, let's say this is a varied appeal

. so, i wouldn't say complaints, but citizens are accustomed to good conditions and accustomed to moving comfortably around the city of life, which, uh, that we all have. even the moment you mentioned snow. but somehow i had a discussion, when we had heavy snowfalls with my entourage and the opinion was divided, indeed, someone says that yes. it's not difficult for me to go and clean the snow near the entrance to the yard, and so on and so forth , they see that the same wipers. they are simply sewn up and do not have time for another moment, the pelvis is the same, but i have to pay taxes. it seems to me that there is, and you know, certain such seasonal trends snow falls. everyone complains that the snow does not remove the sand that was sprinkled on the snow, now the snow has come down the pits, they need to, uh, close up with gold. come on, the roof is leaking, that is, there are certain trends. and uh, if they are

repeated from year to year, then why is it not possible to eliminate them promptly or you know? how to predict, right? well, let's first define the strange ones. yes, if we take, uh, 115, of course we understand in winter, if it snows, then people complain about the snow, when we start heating, people complain about the start of heating, or most of the applications that come in during this period are a banal question. when my heating is turned on, everyone knows that it will be turned on within three days , but nevertheless, if it’s up to 6.000 in the usual mode, we receive calls in the city of minsk a per day during this period. we we take three times more, that is, from here. and it turns out the same almost 2 million, if we look at these 2 million, 71 million, 787, yes 787,000. 160% of this and this is 40% minus these are

only applications and claims 40% of this amount are consultations, that is, people receive consultations on issues. uh, different kind of contact center. mm call practice has shown. right now, when 115 and e are heard on issues related to 102 services and the ministry of emergency situations, even with questions. uh, my wife is giving birth, what should i do in this situation, he gets consultation and such -40% remains a claim, applications 1 million 601.000. uh-huh, other situations, when, for example, people complain and not always, but the application is closed in fact there is such a thing. here. eh, well, there is probably a monitoring group, which i know that there is a monitoring group, approximately, as i was told. you call it conditionally broken in your entrance,

the door arrives, allegedly an employee, worked, photographed, reported, the monitoring group comes to and says, but the door, it turns out, was the next entrance and even the figure is about six percent of applications that are fulfilled. this is a marriage, but so, if the exact revision returned happy for various reasons 5.7. well, i’m talking about 6%, and what to add, the state control has questions about providing, well, about the work of service 115, for example, well, you know that we just launched it now. uh, such an action on the short number 191 can be reported on the work of the housing and communal services service and the work of the service will start on 15 so that we can analyze the really emerging situations and not only in the city a bowl, but in the whole of the republic, because i want to say that we also

receive applications for service 115, and it is precisely on formal grounds that they have closed, but in fact nothing has been closed, as well as the housing service in general services when they er report. hmm right, that's all done all right. in fact, it is not at all so anonymous, or you need to imagine a person there, you can imagine, because if a person does not want to disclose his personal data, no one will elicit him. us. the main thing is to get information in order to draw up a further plan of action. uh-huh , that is, it has already arisen. such a need. uh, ne- double-check and hear the voice of the people. yes , and double-check and understand the real situation. but in general, in your professional opinion, how is the situation with citizens’ appeals, that is, is there a certain trend lately

, but there are more and fewer of them and how well they are processed differently. i want to say in general that lately. so i will speak for the bodies of the control race committee that the number of applications we have actually decreased in 2022. we have a reduction of about 13%. well, you know that. this is still significant, but, unfortunately, the subject does not change. still in first place. we have the work of housing and communal services activities and the work of enterprise organizations, including the trade of medical institutions. this is the largest percentage - this is 50% of all hits. you know. and here, too, when i was preparing for this program, and discussed it with my colleagues. work with citizens' appeals and there is an opinion that they either apply. we have two trends, which means either to the 115 service, or, then, they

immediately go to a personal reception of citizens with deputies, senators, or natalia ivana kachanova, in principle. uh, there's always a queue and what's the answer. listen, what am i going to do? here is the local authority. they won't do anything. i’ll go there right away, and they’ll let me down from there, because, well, everything is in a circle marina aleksandrovna well, i think there really is such a trend, but i can say that and we ask citizens to contact us as a senator, because each meeting that natalya ivanovna kochanova is holding with us. speaks people. we need to listen, we need to help solve their problems , think about how we can improve the legislation precisely by studying it on the ground. what are the problems, and therefore the question is this. i think that citizens trust us. well , look at the situation with the falcon. e. well, yes, she obviously does not encourage people to decide at the local level, because up to a certain point, well, they complained and

complained, complained and complained, and somehow even if you are not fooling around, the head of the administration paid attention to him, then the logic of an ordinary citizen of belarus is as follows. what means next time why should i even try to go somewhere with my question? yes, i agree, and i would say here, too, natalya ivanovna always tells us, everyone should do their job well, that is, perform their duties well on the spot, of course. uh, here the question has gone so far that natalya ivanovna and i had to intervene to go to the place to see if such a problem really exists, of course, there were management decisions were made punished people, but even now this issue is under control. i think that we will bring it to some logical conclusion in general, i believe that in no case should we bring any issue to such a point. look, there's directive number two from the president. it clearly

states that every issue must be resolved locally. so every century of power , the executive committee should do its job. they have one line of business. we are deputies. we are answering today. zach is lawmaking and we probably need to focus on the deputies, and see where there are gaps in the legislation, where the legislation needs to be improved, and i have a lot of such examples when, indeed, after talking with voters. eh, there were really significant changes in the legislation , but not often for deputies. um, well, we have to paint the benches and change the lights. it is not right. in my opinion. after all, in fact. okay, in minsk, they seem to be representing minsk. well, there are, for example, in the regions, indeed. there sometimes coming deputy. here is the so-called week in the region that is coming. yes, like mannas from heaven are waiting,

because it seems that i understand that this is not always the case. so it seems that in the district the authorities do not hear, the leader does not hear. and so, like so, last week the head of state was unequivocally the chairman in the region. in which i was a deputy, yes, yes, that, perhaps, before you, uh, did not have any leverage to resolve individual issues. now the power is in your hands, that is, there should not be at all, probably more the status of the deputy chairman of the executive committee is preserved, you know, when, well, i exercised the powers of a deputy on a professional basis, and all these appeals that citizens came with, well, this is just us on her telephone line for receiving citizens. and it’s just that when we held a lot, dialogue platforms, just meetings in teams, that

is, well, completely different issues were discussed, of course. uh, basically it is, well, as we have already said here, these are issues related to the work of the housing and communal services of road repair, uh, road coverage, it is clear that these issues are within the competence. local authorities clearly , there are issues that can be resolved quickly. why aren't they the majority? well, not because you know the predecessor you replaced no, well, you know that, it’s like i didn’t take part in resolving this issue. well, everything flows, everything changes, and therefore rotation is, well, a normal practice, therefore there is nothing so supernatural here, but nevertheless. well, probably, when, uh, well, you will talk there with the chairman of the executive committee. well, either i probably, often i solved issues more, but with the heads of the enterprise with the heads

of organizations, that is, well, somehow the chairman of the executive committees somehow didn’t burden me, but i want to say. and what, uh, well, there wasn’t such a special thing, so that, as you say, here’s a week in the district, manna from heaven arrived, deputy no. the work is absolutely systemic and representatives of local authorities and the regional council of deputies and members of the council of the republic and we, as deputies of the chamber of representatives, that is, this is systemic work, and in a citizen in a person. and here he honored to be the line. well, let's call the line, or he'll come to the regional polina, yes, well, we explain to our voters that sometimes the issue is not solved with a click. yes, you need to take control. here it is necessary to pave the road here, here and now, this very minute will not work, it is necessary to explain why, because to bring it to mind. well, to be honest, today i come to the personal reception of citizens

in order to communicate, because, for example, i contact the 115 service. well, i myself they do it too. uh, usually fix something photo sent. ah, a quick comment. if a person is already going to come to a personal reception, accordingly, he is waiting for some kind of sign. the explanation is, of course, emotional. you just need to express in asia that is, it also happens. especially here people say, well, more age. yes , there are people of retirement age just to talk to the ministers, in my opinion, there was news just last week, and they launched it in the telegram. therefore, those who say that their questions do not solve, therefore they contact immediately. extremist, uh, so, uh, well, this is a devism, then at least try to send it is not a bad practice. by the way, i don’t know, maybe you also

have such a telegram channel in the partizansky district, but i remember sometime sometime i ask to see the address, who are interested, you know many such chatbots, our creative representatives executive committee - they are like this. well, they organized a chat, uh, the district one, but really, issues were resolved faster, we don’t have practice in the district, let’s say, the previous chairman of the executive committee there was a page on instagram well , including a lot of questions, he had a lot of questions, how we got out of him 10,000 subscribers on instagram 10,000 diary and, in fact, we talked with him, and he says that i do not refuse anyone when communicating . i'll just remind our viewers to watch again. in the telegram channel on instagram on facebook by phone on a service that can take your call a photo in person . every month, our leaders

receive people, deputies go to the place. at we actually have the impression that everyone can complain yes, but you know, in general, i have the right to limit. here are just such espectors and a list of those persons to whom you can complain on january 1, you can’t complain. yes, such a story. no, you can apply. i have not in any way removed the law, but people need to understand that ononymous appeals must meet certain requirements. this is a requirement that indicates the commission of a crime. or a crime. if, uh, then such anonymous appeals are taken into work and, for example, as per the practice of the state control committee, we also have our own online panel. e tell the salary is not in the

envelope, there for the last year. we received 250 applications and 77,000 rubles. the budget returned in the form of taxes and fees. still confirmed. yes, but in fact it is, when you write anonymous messages, when a person writes anonymously, why does he write, he is afraid of something, or, well, what i will explain why i ask, because in fact, here there was such a practice, remember in the twentieth year, when suddenly suddenly everything to these sites that allow you to apply in quality, and complaints there, such trolling was arranged by our enemies. yes, and there were a lot of all kinds of appeals and it was necessary to sit down according to the law and everyone answers. and if we didn’t answer, we violated our own law and took advantage of it, and i understand that there are a lot of such complaints, which, in principle, well, grow from- for being a, well, so -called professional complainer. here, i want so badly, how can i

cut off this question? well, look, here just a good example. you brought in professional complainers. we call them terrorists, yes, in a way, because hmm , these are the houses that even today we considered last year, for example, out of 112 applications for a residential building in the frunzensky district, i will not give its address on purpose . how many applications do you think? eh, the man filed, stop one? during the year, he submitted all 112 applications. well, i said that 15 there are such things, then the application that you said, uh, it does not identify, yes, uh user, how surname name, patronymic passport data, yes, for registration it is necessary to establish at least contacts a phone number, but it could be ivanov ivan ivanovich who registered and went out for bread, he is

alone and, accordingly. you understand that this is not something, but a person to you, but they wrote or this information goes, of course, it’s good if it was in the case that their appeals were good. if they really did not help solve some problems. good? valery viktorovich then. let's go here. a specific example, a specific district, you probably know by sight professional complainers who come to your appointment play deputies 100% of the line, you know, but there are a small number of such people in the entire area. well, then, i want to add, i want to add that citizens, when they ask questions, each appeal. we are considering in detail. here is the housing and communal organization. including the administration, each appeal is registered, and so on, sometimes our citizens want us to consider the appeals tomorrow and do the work, but for this, as it were,

works er, the system should work. uh, the program is being developed. if we take a major overhaul, then a promising program for 5 years. many citizens come, that why in the neighboring house is not being done, major repairs are being done. it's not done in my house. we have a certain program that stands out. uh, budget financing of the means of calculation at the expense of citizens and so on, there is a schedule and citizens can find it on the website of the administration. on the website of the housing and communal organization, when there will be a major overhaul or the same implementation current repair patching, for example, in the yard it is clear that we will not do it in the winter, but our citizens ask us that there is a hole in the yard and so on. yes? uh, we are doing, uh, we are now eliminating critical pitting with poured asphalt concrete mixtures, and so on, uh, systematically, uh, the spring inspection is being carried out. uh, autumn inspection, defective acts are drawn up, a program is being developed, these addresses are included, and so on, the standard. for how long should this problem be solved, because

relatively speaking, but it seems to one that the neighbors of the yard complained to them that it was clearly golden the next day. and right here in my neighbor's yard. the same holes, they haven't been patched for two months. although, well, maybe there is some kind of order or here is an example. yes, some inscription is very indecent, i saw something on the wall asked for it to be painted over 3 days pass 5 days pass. here we have finance. am i missing or what? not? well, there is no such thing that we apologize for removing the inscription within three days and so on. the inscription with the date of discovery should be removed in minsk in within 45 minutes. to do this, we have everything and we have all the teams that are formed , there are certain colors, paints, and so on. that is, now you can corny, i take pictures, send 115 bel to you. here are those 45 minutes and it should not be quite right , you have the materials for recovery here. 45 minutes interaction interaction, most likely in a

fraction of a second occurs, and the transfer of information, namely the very execution by employees. there, probably, it takes time to have a standard. this is the most important thing, because well, i know examples when the same inscription was not taken for several days there, well, if the regulation that is approved by the decision, uh, the menu of the executive committee in each administration, is also the regulation for working with applications that come in at 115. in whites the same treatment is the same. we have to review the maximum within 15 days, you know, i just wanted to say that it's good that there are standards. it's good that there is a moment. well , let's not forget that there is also a human factor. and so, let's still be and we will comply with all regulatory and all these regulations. we are positioning ourselves today. and so it is, as the truth of the people's state. a person sometimes comes to us with such a request, which seems to us,

well, maybe not important, but for him it is important, we should not have trifles, we need to listen, we need to resolve the issue quickly, promptly, relatively speaking, on the ground. no, not everyone has time for someone, when you are busy with your global issues, a person comes to you with some small request, well, it’s not always found, perhaps moral resources. that's why same human factor to respond to this request, of course, it must be know, here, i would also work with this little issue. good? yes, because this issue had to be decided by more people. there are people who decide that i'm right and wrong, and that's all and finally. here is an example of one of the settlements . yes, they decided to make an extension in the house, the gas workers unscrewed the pipe. and when they did the extension , they didn’t prevent it from being ventilated by the gasmen,

they say, look, we can’t do this, a design change has passed, we need a plan and we we are not responsible for safety, that a person arranged such a top to its fullest , because he says that i am right. that's what, that is, on the one hand, we are talking about what should not happen, but it does happen. you still need to be able to explain. i also constantly talk about this so that a person leaves you, satisfied with your answer . yes, and a little psychologist and why not? we must be able to communicate with people here. this is important since you are an official deputy and so on. you get paid well for this. council of the republic and what does our country have after all? over the years, such a story has developed that, firstly, and love is decided by the president, and the president is to blame for everything, but in fact, the president is not to blame. look. he who? the first? yes? yes? the same situation with wildberries yes, literally.

yesterday, all the media, uh, trumpeted on this score. and just the same, the state control committee said that so far the head of state has not personally intervened in the situation. a. well, it remained unresolved. why is that? why it happens? here you are all here we are all standing here people are motivated people who hear their voters who hear their fellow citizens who are ready to interact on all points, but why are they still staying? perhaps this is somewhere a rhetorical question, but the questions that are raised. well, such a high level. well, you know that, here, again, i will continue the rhetorical question. remember how the price situation is on the one hand. everyone seems to have seen that they are growing, but when the president is at a meeting, so what did they see the opinion said? i may have missed something. i have a lot of work. and here is the same story. why so does anyone have a possible answer or question? still rhetorically we can not answer this story? i think it

still changes every day. our lives and new questions arise every day. but it’s just that the level of trust in the head of state is such that it even goes immediately. no one doubts that he will decide. of course, we must explain that this issue can be resolved at a lower level. that each of us in our workplace should be more attentive to the issues that are within our competence. and if one of us noticed this issue earlier and decided it would not be necessary to turn to the head of state for courage. we need a little, just the same moment to be, thus the first. yes, he will say here, perhaps it is somewhere and not always enough, because there is still somewhere to criticize. we are ashamed of ourselves, but on the other hand. if we see, we understand that again there is a human factor and not

everyone just sits out their hours at the workplace, and these receptions of citizens are held. for show, someone delves into every problem. so this one here, but a differentiated approach. well, i don’t know how it can be evaluated somewhere, it is taken into account. somehow it is clear that the voters, let's say the deputies. next time. it means he will not go, will not vote for him, but in other instances, as it were, are there any sanctions for incorrect and improper handling of appeals. well , of course there is, because look even in administrative code we have an article that provides for bringing to administrative responsibility, and precisely for violation of the law, the treatment of citizens. over the past year, according to the appeals that were received by the committee , 82 officials were brought to various types of responsibility and administrative. well , you must admit, this says something, despite the fact that, for example, we have, based on the results of

consideration of applications and our control on analytical mm events, that is , monitoring checks, in general in the republic brought 150. e civil, e officials to disciplinary responsibility. it is not only the legislation of citizens' appeal. this legislation is also about administrative procedures. this and the legislation related to labor relations in the budget has already spoken about wages incorrectly on incorrectly paid wages taxes were received. i said 77.000. well, plus 122,000 various e taxes and fees came in addition, that is, the state bodies that are authorized to take measures, they take these measures accept, yes, and sometimes there is such a situation when we cannot bring a person to administrative responsibility, then we go out with the initiative to the employer to bring

him to disciplinary responsibility. but, when we see the situation in the state control committee , what is really brewing. e yes is brewing, then not only bringing to administrative responsibility. the bodies of the committee, among other things, consider the work with appeals and at the boards of the committees, and following the results of our control measures, a meeting is also held executive committees, so there is a reaction, it will always be marina aleksandrovna and here is how quickly our legislation reacts to citizens' appeals. well, here's something to understand. well, you see, i would like to point out. we have now drawn an equal sign here. the complaint of the appeal of citizens is equal to the complaint. yes, i would change the perspective a bit and say that e citizens come with some initiatives or tips on the life

situation. and as needed, most likely, the whole proposal is a proposal, that is, there are, of course, complaints, but there is some volume information for reflection for decision -making, and for large families, a situation arose when the decree of the president was already expiring. e, in their powers, families with many children turned with a question to natalya ivanovna and it was accepted. well, fast this issue was not studied in the shortest possible time, and a new draft decree has already been put on the head of state's table, that is, there were some specific proposals. yes, a specific situation is dealt with immediately and quickly, but we understand that there must still be some kind of time gap in the legislation, when lawyers study this issue. and will all citizens be fine, and everyone wants to quickly, but we must explain that the bill is competent,

so that it does not have to be changed in a month or 2, then it must pass an examination, but citizens suggest a lot of topics for changing bills. here are the same complainers as everywhere else, yes, that is, why did he send me? in fact, there was nothing like that, but we need to declare loudly and to the whole country to the whole country, here you are. by the way, we also opened pandora's box about our chats yes yes, i take advantage of the fact that we read a lot about ourselves here in a simple area. are you ready to read such a claim, but justified or not? or invite, with regard to this appeal. oh, yes, that’s right, our house is located on the territory of the partizansky district, the stepyanka microdistrict. i myself personally went to this residential building late in the evening. uh, what i'm saying is that yes, there

were two calls from the family on 115, but uh, this call came in at the start of our heating season. e, in e. in november current year 2022. in general, the heating system worked in the normal mode, all parameters met the established requirements. uh, but, unfortunately, the applicants complained about the insufficient temperature and about , uh, summer radiators in the apartment, so with the specialists. we arrived in the evening and looked at the heating unit. e, worked in the normal mode, let's say. this is how we analyzed all applications. which came according to the template and the reason the problem was the apartment itself, let's say, because the heating meter is located in the corridor and the heating system was heating control sensor. it's amazing how you proceed, it's just, well, as

an example of how officials understand what happened yes, now the very moment that marina alexandrovna spoke about in the previous part of our program, if there is a specific answer to a specific complaint, but the person doesn't care no. he writes to us, he continues to write. although you explained in detail let's say. this is our attitude, because this heating system is the newest residential building, including apartments and so on, the next morning specialists were sent. and so, uh communicating with the applicants with their own apartments, they also turned to a private organization so that they could look at the heating system in the apartment, because there was a horizontal heating distribution and so on. and the only reason was that the pressure regulator for heating did not work properly specialists. i have already restored the apartment inside and, uh, the applicants were satisfied that they were promptly very respectful of people who are in a responsible position.

yes, they can absolutely calmly throughout the country explain any act of yours positive negative towards criticism. still somehow answer in this case, well, right, in fact , this is just a professional approach sergey, here you are, you brought this leaf. show it. i'm just looking at what. we just launched the chat, and then we immediately attacked the people who are standing in our studio. and you are not afraid to be written to by all those people who may be with a problem, you have others. well, by the way, this was one of my pre-election points of the program for creating an online reception of a deputy, people asked for this, we did it right away, as soon as, uh, we managed to win the parliamentary elections in the nineteenth year , and this phone is for anyone. maybe e viber telegram right now to call. and someone, i told the senators, mr. liskovich, for example, has an instagram with ten

e, or a telegram, dear our viewers. can you now answer those questions that you can be sent or not? well, the transfer will end. i can of course live . broadcast. i understand we will not be engaged in periodically checking something will be or not, but in general, what i would like to say. here is a form of work. it is understandable for whom it is clear that a young man. e by nature , so to speak, under certain circumstances. he's unlikely to uh go to an appointment with, uh, any official, he'll most likely be left 1:11 with his problem. and this form of work, uh, with the young on one with their own problems. he will say that this problem has not been solved, respectively, everything is to blame corresponding consequences, because it was not reached. well, we have such a socially oriented system that a person is waiting for someone to come to him. here we are talking, guys, dear colleagues here is the phone, which means that at any time, and there is no specific

time there on a specific day at any time, when you want to be here, when people write, of course, the work schedule would be now. everyone has a serious one at 1:00 am at two, write, we will discuss the issue. if we need to meet, either on the spot, or at a certain location, so to speak, and it will be decide therefore those decisions. for example, uh, we look, we look, we solve a certain percentage of issues, they are solvable, and, uh, without any, so to speak, bureaucratic prophets without requests, it is enough to read the question. uh, pick up the phone call this or that official and ask for more attention. how to treat that issue, respectively, send a person there, opposing or pressure. and this is not administrative pressure. this is a modern form of work with citizens' appeals. why spend 10-15. uh, there uh days to decide question, when an elementary question is there, for example, installing a ramp, it is clear that it is on its own. takes a fair amount of time, well, it's a matter of making a decision. you significantly reduce by using this form

of work with voters in rural areas. everything is much easier to you in general, you can just come right up to me and yes, i can receive citizens every wednesday, please, and at any time you can on the street and you can call and people call, if necessary, even at night, so i want to say e correctly sergei said but there is a flip side. yes, when a person went through the chain of command, he was explained to the norms of the law that his question does not apply to, uh, uh hmm uh , the legislative decision on our program of the administration of the partizansky district. here is an example, as an example, let's say a person, well, a plot was seized from a person. yes, the person is abroad. here, according to the eighty- seventh decree, unfinished. everything is a judgment. here the person appealed against it in a higher court, everything came into force. where on on wrote in many instances everything was explained, in the end all the same, a person applies to a higher

authority, without indicating, for example, that there is a court decision on his issue. yes , being abroad, and unfortunately, he takes offense at us and continues to apply further. here and immediately one gets the impression that these are such bad belarusians. no, belarusians are wonderful people. we are wonderful people. it's just that there are people who want to solve the problem. yes, the way they see it, because they want to solve it, and there are legal norms that we follow, and they do not allow it solve. today, based on today's legislation. yes, a colleague, he says, it is really necessary. uh, maybe to inform our populations more, because let's take a simple question. here is the court decision touched upon. yes, today comes to the deputy voters comes with the fact that he does not agree with this or that court decision, alas. today, in accordance with the law, we do not have the right to interfere in this activity of the judiciary. in no case is this the

wrong branch of power. but yes. well, then it is necessary to explain correctly at all levels, so that every citizen of the republic understands that a court decision can only be appealed to the appropriate judicial instance, or the prosecutor's office. so let's take a little more control. look here. i have already started a program that we really , we belarusians are so used to the fact that we have such a comfortable state that we can really write at least on the net, at least call, at least apply here, not in one. well, i don’t know in any european country so many opportunities to complain, or ask, or speak with remarks. we have so many things and you say to explain, and at least someone is trying to learn, no kirill, they are busy remembering a few years ago they posted photos of the prime minister of that country, the president of that country came on a bicycle on foot. and

i'm watching this too. today we have further simplified the opportunity for our citizens to apply. here we have adopted a new law on the appeal of citizens updated and today we have a unified republican accounting system, yes, and processing the appeal of citizens and legal entities, for example, remember salaries from employees of one of the private companies that are building minsk took recorded , applied, posted, this caused a certain kind of publicity resonance. yes, this is the situation. quite possibly. i went on the right, as it were, european path. she got stuck in a certain scandal, which caused a certain. resonance and the situation somehow resolved in the west. this is solved only in this way with us, you see, they do not give good reasons for the press. wait then. this is also a precedent on the one hand. yes, absolute injustice, but then again we collide

with the fact that this is a precedent, respectively, now all those who have such a problem will record a video message and wait for such an agreement or conclude an agreement, that is, they came just like that, got a job in gray or concluded an agreement. well, he waved, as usual, and at the same time, who is to blame for the president, the government, the parliament, the deputies personally and television, which told about it the wrong way, there is another category of appeal, very interesting. yes, when, for example, well, i finished something somehow, let’s say, it doesn’t prescribe, then a different decision, but a decision enough question. it is already given. it is such a specific official, a specific organization. and here already the question is about justice as this justice is understood by a specific official or there is a specific person who applied or a deputy who, let's say, who is being addressed, when, let's say, that official accepted, in his opinion. e of a person who applied an unfair decision. and here, let's say, it's really very large. if on

other issues, it is clear there are laws clearly. it is necessary to interpret and execute it, then in these questions of great importance. we have a fair decision of officials. there is a state control decision in the first place. that's what i wanted to say about, first of all, the state control committee, then it acts on the basis of the requirements of the law. you know, i have not in vain become about anonymous letters. as they say, we were offended. here she did not write. it can be said that very often people understand everything correctly. in my opinion, if there is some kind of legal conflict, but, in my opinion, it is also clearly defined by the directive in front of the resident, what is needed, if i emphasize again, the legal conflict, we do not know the issue we have not settled. so this issue needs to be addressed and the president should talk about it. in the interests of a citizen, it’s good in the interests of a citizen, but uh, here we are dmitry. i think you still communicate the most, and you know almost everyone in person from uh, so seeking

justice, but indeed the concept is different for everyone, but for the one who complains complains fair is only a decision in his favor absolutely and even when the neighbors are moving the fence. truth. this will end up never appealing to the neighbor incorrectly stands in the fence, and he is not fenced. we come to understand the person next to the applicant is the outbuilding of moonshine. uh, in violation of town planning regulations. it's clear that it's a man's business. uh, prescriptions, yes, we involve and naturally the life of the applicant, since he also has a violation to solve this issue, uh, the relevant authorities, because i remember not so long ago last year, the president, just some such example and cited on there is a seminary with these fences and land issues. oh, plus the constitution gives me

a redistribution of powers, respectively, these land issues will have to be resolved on the meat side. i will tell you more by acting as a mediator in these matters, explaining. that's right, you say the arbitrator, the mediator does not touch, explaining. eh, violation of the law to a person alone and the applicant does not receive any offense and no more appeals arise. and the next day they both write the complaints are not true. there was a case of rain for the supreme court, two people argued. before the supreme court left, they created a district commission and acted as mediators. so the so -called they did not hear each other. they listened to the commission and expressed their concerns, those of their own, that i want an outbuilding here. and i, by weight, people gave way to each other, signed documents and that’s all the question. more not in the courts was not considered anywhere else, i mean people. you are right with us, we need to explain. well, there are, of course, those who

have an opinion, uh, his and only one is correct here, as you said, and others. unfortunately, nu opinions do not want to listen, but we work with them with these people. as for the sphere, for example, healthcare, we all shared the situation, again by combining the head of state. after that, a commission was created, uh, which is called upon to control the activities, uh, of our healthcare sector. that is why there is, in principle, a need to create such commissions. and maybe we should immediately set up such a commission in the field of education. don't know about security law enforcement. i was just silent for a while, listening and just wondering. yes, there is a phone 115 to complain about, and there are phones that need to complain about 115. and if this phone fails create another phone that will complain about the phone

that complains about 115. you know what i think , honestly, maybe i will say things, but you know, we remember when we adopted the constitution, but with such a red thread, they said, yes, we are a socially oriented state. well we want so that you, dear citizens of the republic of belarus, also felt the social life about this last year. he sent a message and said, the guys should participate grown up constitution we are a little bit more. yes, alena, she may be for growth, but she has already been accepted and necessary. learn to live with her and understand, if 115 today, well, she didn’t come to clean the snow. well , listen, i will go out with a shovel near my entrance, but, but then, of course, i will take an interest, i will still finish this question. and why didn’t they work in a timely manner, but i wo n’t wait for them. i'll clean it, i'll decide. what say, okay. say i pay taxes, yes, snowdrifts and pay their taxes. this must be understood, this is a question. and here i want to

be right, or still, it’s conditional, including creating, but i say again, in no case should we condone and, uh, if we believe that the 115 service is to blame. well, let's deal with it later, well, we'll clean the snow all the same, because it 's our convenience. these are police officers. own committee. they go under the prosecutor's office. what about healthcare? well of course we have. well, i put 70 e in place. these doctors are in the clinic, especially during a pandemic of some kind of epidemic. well , listen, they are people too, and we should also be more tolerant here. there is no limit to perfection. i would like to call on every citizen of the republic of belarus and us , the officials of the deputies, to be more tolerant towards each other. and, probably, then the issues will be resolved faster and more often. in my opinion. i think that we still need commissions in certain areas in order to study, uh, the situation, look, we have

the commission is created when, when, as this or that conflict is brewing, or a situation is brewing, it is precisely for the press, by the way, when some publications appear out of the blue . here, for example , the health care system does not work well, so we will create a commission. well, it's not like that. here, look. i 'll break a little. here. yes, i gave a figure of one million 787,000 hits. this does not mean that the system 115. it works badly, absolutely true. it's just that there are about 2 million hits in an almost two-million city. but this creates such a need to create control over what what should work no. so look at the time service 115 was created in order to make it easier for citizens. that's exactly the treatment for such a small household force, another issue. what is the result of the number of such written appeals due to the work, including the

service 115, yes, they have flaws, so i say, we are now launching this moment to uh see that yes, uh great. basically, you said, uh, service 115 is set up. eh, a lot of subscribers a lot. uh, everything works out well, but there are, uh, some nuances that can, uh, make more and more efficient. eh, let's say uli. street lighting service 115 are transferred to the village executive committees. yes, uh, although uh, this is an agreement 304 dated 07/07/202 between minskenergo and the regional housing and communal services, uh, applications are sent to the village executive committees, but according to the 826 decree of the council of ministers of december 2, 1919, the functions of customers. we are deprived of street lighting, and it turns out that an

application comes to us so that we can’t immediately accept it under the contract immediately the application of minskenergo. and we need to write e, send e in writing to the power grid in order to so that they fulfill the application, if you can, the fact is that just the same, the controlling structure is needed in order not only to identify complaints from those who file, as citizens, complaints from those who must execute or decide these problems. well, now you are talking. case in point, well that's not a complaint, it's not. this proposal is specifically the effectiveness of such citizens think that it all went to the village council, we are an application. she will get there aside, we will explain that these are also commissions. it's probably not new either. a bureaucratic machine, but still a study. uh, problems globally globally and rooting out problems. globally inaccurate, so as not to hit the tails later. well, for this purpose, i would

justify, of course, such an approach, that is, either a commission or some kind of monitoring. in principle, the appeal to identify the global problem of solution and non-admission. uh-huh further. now the editors are telling us that valery viktorovich the person who wrote, and the appeal to you, then thanks you for the answer. you see, there are also grateful citizens, and i will repeat once again that each appeal must be considered. thanks for the gratitude. here. but i want to say that 115 is also an organization that, let's say, should work. this is primarily done for the citizens. why would an e citizen conditionally go from e-e at one end of the district to the administration to leave an appeal, and so on, for this a service was created, and so on and on, these issues should be resolved locally. it seems to me that, nevertheless, i agree with marina aleksandrovna that, but the main task of these commissions is to understand that, conditionally, this is not just one single

a special case, but there is some kind of negative trend, and so on is also a problem that is complex. she needs to be addressed. so i saw in our chat that most of the questions and such a trend, just the same, concerns the housing and communal services sector. but it’s far away. this is not the only and often, perhaps, non- vital questions, a lot more can be asked at the end of the program, i know, it's just so global. we are not on the same programs. well, i'm still interested. look, in russia there is such a concept of public services, because the appeal of citizens. it's just to come and get a certificate. and we have such things now, at least at the legislative level, are discussed when you are in electronic form in your mobile phone. you can order a certificate to get a copy, for example, of the rights of a passport or something else in russia, i understand that in europe - this digitalization has not been found before. well, in russia there is such a service, we are going to the union with russia, we are discussing such issues. well, here, i was talking about a single

portal or not a portal, this is a single one. and what is the name of the unified republican system of russia? yes, we are going there can apply, in principle, on a number of issues to any body. well, in my opinion, he does not give out. yes , they are not december, but i can not. let me order a certificate on the phone correctly, i can’t do it correctly in operational procedures, by the way, which is developing separately and that’s where the development of legislation on administrative procedures is being asked. that’s why i’m asking if we have at least some steps to further simplify such things definitely. yes, you need to pay attention to this, and everything should be optimally simple and fast. according to sergey our system. she is developing. you really completely agree with you. we have seen it, we know it ourselves , well, in european countries so there are

actually no such examples of working with the appeal of civil relations to a person and it is very important in this matter, as in all other issues of the development of a socially oriented state, not to overdo it in order devalue these merits and these achievements that we have, so that a person does not think that this is the blessing that exists. is it some kind of defect or i need to give more. but this is already culture, which concerns both education systems and all other areas of development of the state. if we approach one to the other, then all our good deeds and initiatives. they will work against us. and this is unacceptable, so this is a matter of the most important state work. everything must be above it , from kindergarten school and ending with the government, industry and other areas of the economy in the complex. just take it, uh, and cut it off, so to speak. uh, as a separate issue of the circulation system citizens. you and i can do anything , so the head of the district will make a tour of all the apartments. there are weekly ask to watch anyway there will be those who will

criticize there will be little will not be so and so on. you see, it's just the social construction of a socially oriented state. they also demand the reverse side of the coin, which we should also pay attention to so that everyone really understands that there really is justice, but again, dear friend, it means, pay attention to yourself absolutely. why do we come here? almost every program is about the fact that there is a very correct accepted basic, enshrined in legislation. the solution is the correct job descriptions. and if everyone approached their implementation and implementation, well, with all responsibility with an understanding of what he should occupy, then, probably , there would be fewer questions in turn. i want to add that, as in any family, as in any relationship, mutual interest is important, interest in resolving the issue, this dialogue for dialogue, all conditions are created, take a step

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