it is known that they will be allowed to compete in a neutral status, and only those athletes who do not violate the olympic charter will be admitted, and that they will successfully pass some individual interviews or checks, control will be carried out by international sports federations. the exhibition belarus intellectual continues its work in minsk about the advanced know-how sphere of healthcare, robotics , artificial intelligence and space attract a lot of attention, visitors are surprised by the variety of stands of the agro-industrial complex products for vegetarian children for those who go in for sports and watch their figure, as well as for people suffering from lactose and gluten intolerance, the company from the food industry is actively working to create product innovations. biologically valuable raw materials and new species are in priority. packaging. the second nutrition is the maximum use of natural ingredients and the minimization of chemical ingredients, which is why our products are

marshmallow marshmallows, halva biscuits are presented here at the corn sticks exhibition. here it is as much as possible with a natural component, that is, puree and pieces of fruits and berries, the products are presented with increased nutritional value. that is, we maximally saturate substances useful for the human body, we see advanced developments. maybe each exhibition is open every day, admission is free, and already in february the belarusian exposition will be taken to the regions of the country. safety, efficiency and environmental friendliness belarusian electric transport is in great demand, as noted at belkomundmash, the third quarter completely closed negotiations are underway on the fourth in plans for 2023 to produce 300 vehicles. the greatest interest from russia is in large contacts, with siberia, yekaterinburg and krasnodar, a two-year contract continues in st. petersburg. there are targets for moscow in nizhny novgorod, our trams, trolleybuses and

electric buses are in demand in the plans for creating our own electric car. in belarus, the allowance for caring for a child under the age of 3 will be increased from february 1, payments will increase by 9%. so for the first child, the allowance will be almost 600-6 rub. for the second and subsequent children 693 rubles. for a disabled child 779 rubles. the ministry of labor reminded that benefits are recalculated due to the increase in average monthly salaries twice a year from february 1 and august 1. in general, the cost of paying benefits for caring for a child under the age of 3 this year will amount to 2 billion rubles. evaluate your strengths and get acquainted with a new form of control, knowledge already this saturday, all over the country, eleventh-graders are 53,000 people. will write a rehearsal centralized exam, as noted in ministry of education. this is necessary in order to work out the procedure for conducting a new form of certification of school graduates. in addition, if any kind of nuances are identified,

there will be time to quickly eliminate them. the centralized exam will start on may 14 from the russian or belarusian language, according to the applicant’s preference. on may 21, an elective subject will be taken. taking exams on reserve test days. they are adapted even stronger there, more precisely to the school curriculum to the basic a-a course for the school. here. uh, that's why applicants or students to worry about this . not everything is objectively fair and everyone is on an equal footing. you just need to show your knowledge for the school in the ministry of education noted. the result obtained at the rehearsal centralized exam will not go anywhere and will not affect anything. on

the air of the weekly socio-political talk show today, in essence, we will talk about the interaction, along the line, the citizen of belarus of the state, do we hear each other and do we address the studio, as always kirill kazakov and alena serova but i remind you that you can join our discussion, express your opinion and ask questions to our experts. here is the qr code at the bottom of the screen. point your smartphone and join our conversation. hello well, i would actually break this topic into two components, one very positive, because well, in fact, we really have created such a system when any person who finds himself in a difficult situation, or a situation where he simply does not like , well, relatively speaking, not clearing snow in the yard. he can appeal to the authorities and the authorities must somehow

correct this situation. this is happening both at the local level and at the level, including the president on the other hand. we have the impression that there is a country of complaints in general, some kind of social issues on the one hand. we help from the other side. well , get used to it. but what if we, for example, do not have to pay for medicine, then the relationship is such that i and taxes cannot pay. here i will give a small figure in order to simply understand. e. what situation, for example in minsk so in minsk for 2.000 22 years for the service of 115 bytes. 1 million 700-87.000 appeals were received. this is based on the fact that a little more than 2 million people live in minsk, that is, in fact, every resident of minsk complained at least once during the year. i also live in this city and i understand very well that not everything is like that in the city, but bad, but it turns out

that, well, sort of, yes valery viktorovich a question for you the ninth part of the city. you really have so many appeals, but if you take a section of the district compared to minsk, either i know for sure that very often people can live in the same stairwell, who, well, just hype one problem to such an extent that it may really be easier to solve it, but they need to arrange such a hype, as they say or for example. i know for sure that at the end of this year alone, the number of requests for snow removal increased by 46%. well, they don't remove it. well , instead of taking a shovel, you need to take a complaint. yes, of course, we have citizens in our city, including in the administration of the partizansky district, a systemic work with appeals from citizens, including e, applications that are received for 115 at the end of 2022. about 62,000 applications were received in the partisan region for all

organizations. uh a communal form of ownership that also serves the housing stock. e and parks public gardens street road network housing and communal services no it is completely all public utilities for the maintenance of the entire length. what are the complaints. yes, but it's not a complaint. let's put it this way, because citizens come with various problems. yes , somewhere, there may be complaints, but mostly this is an appeal, because our citizens are accustomed to receiving in our republic, so that, uh, high-quality communal services of housing and communal services are provided. here they are used to that e in our country in our city cleanliness, order and so on. here's the same thing. coming out of the entrance to work, they want to go down in a clean elevator, walk along a clean entrance with a good mood to come to work. and with the same good mood to return. if we have, i say it again, i also live in this city and i understand perfectly well that the bus runs cleanly in the city,

most often we have heat on schedule, we have hot water, electricity, that is, there is a basic set of those services that, in principle, are beyond any doubt. i have every evening. from what almost 2 million. for what? well, let's put it this way, let's say this is a varied appeal . so, i wouldn't say complaints, but the citizens are accustomed to good conditions and accustomed to moving comfortably around the city of life, which, er, we all have. even the moment you mentioned snow. but somehow i had discussion, when we had heavy snowfalls with my entourage and the opinion was divided indeed someone says yes. it's not difficult for me to go and clean the snow near the entrance in the yard, and so on and so forth , they see what the janitors are holding. they are simply sewn up and do not have time for another moment, the pelvis is the same, but i have to pay

taxes. it seems to me that there is, and you know, certain such seasonal trends snow falls. everyone complains that the snow is not removed, but the sand with which the snow was sprinkled, the snow has come down the pits, they need to be filled up with gold. come on, the roof is leaking, that is, there are certain trends. and uh, if they repeat from year to year, then why can't they be quickly eliminated, or do you know? how to predict, right? uh-huh well, let's first define the strange ones. yes, if you take uh, 115, of course we understand in winter, if you get snow, then people complain about the snow, when we start heating people complain about uh, starting heating, or most of the applications that come in during this period are a banal question. when my heating is turned on, everyone knows that it will be turned on within three days, but nevertheless, if in normal mode up to

6.000 we receive calls in the city of minsk a per day during this period. we take three times more. that is from here. and it turns out the same almost 2 million. if we look at these two million 787.000, yes 787.000. 160% of this and this is 40% minus these are only applications and claims 40% of this amount are consultations, that is, people receive consultations on issues. uh, different kind of contact center. mm call practice has shown. right now, when the rumor is 115 and uh on issues that are related with services 102 and with the services of the ministry of emergency situations and even with questions. eh, my wife is giving birth, what should i do in this situation, he receives a consultation and such -40% and remains a claim, applications of 1 million 601.000 repeated

cases. uh-huh, other situations when, for example, people complain and not always. eh, the application is closed in fact there is such a thing. here, uh. well, probably, there is a monitoring group in some way, which i know that there is a monitoring group, approximately, as i was told. you call in your entrance, the door is conditionally broken, supposedly an employee arrives, worked, photographed, reported, comes to the monitoring group and says, but the door, it turns out, was the next entrance , and even the figure is about six percent of the applications that have been completed. this is a marriage, but so, if exactly 5.7% were gladly returned for revision for various reasons, and to supplement the state control there are questions on rendering. on the work of service 115, for example, well, you know, we just launched now. uh, such

a promotion can be reported to the short number 191 about the work of the housing and communal services and the work of service 115 in order for us to analyze a really collapsing situation and not only in the city of minsk, but also in the whole republic, because i want to say that we also receive requests for service 115, and it is precisely on formal grounds, that they closed, but in fact they didn’t close anything, as well as the service of housing words at work when they e report hmm right that everything is done all right. in fact, it is not at all so anonymous, or is it necessary for a person to imagine it , because if a person does not want to to inform your some person. no one will elicit his data. us. the main thing is to get information in order to draw up

a further plan of action. so the need has already arisen. uh, ne- double-check and hear the eyes of the people. yes, and double-check and understand the actual situation. but in general, in your professional opinion, how it is with us. uh, the situation with citizens' appeals. that is, is there a certain trend lately, but there are more and fewer of them, and how well they are being worked out various that i want to generally say that lately. so i will speak for the bodies of the control committee that the number of applications has actually decreased. for 2022, we have a reduction of about thirteen percent. but you know this. it is still essential, but, unfortunately, the subject matter does not change. still in first place. we have the work of housing and communal services activities and the work of enterprise organizations, including the trade of medical

institutions. this is, uh, the largest percentage - this is 50% of all requests. you know. and here , too, when i was preparing for this program, and discussed it with my colleagues. e work with citizens' appeals. and there are opinions that either apply. we have two trends, which means either to the 115 service, or, then, they immediately go to a personal reception of citizens with deputies, senators, or natalia ivana kachanova, in principle. uh, there's always a queue and what's the answer. listen , what am i going to do? here is the local authority. they won't do anything. i’ll go there right away, and from there they’ll let you down, because well, everything is in the circle of marina well i think there really is such a trend, but i can say that we ask citizens to contact us senators, because every meeting that natalya ivanovna kachanova holds is with us. speaks people. we need to listen, we need to help solve their problems , think about how we can improve the

legislation precisely by studying it on the ground. what are the problems, and therefore the question is this. i think that citizens trust us. well , look at the situation with a falcon. eh, the same one . yes, she obviously does not move people to so that they decide at the local level, because up to a certain point, but complained complained complained the deputy head of the administration paid attention to him, then the logic of an ordinary citizen of belarus is such that aha. they didn't decide there, they didn't decide. only at the top, so next time. why should i even try to go somewhere with my question? yes, i agree, and i would say here, too, natal ivanovna always tells us, everyone should do their job well, that is, perform their duties well on the spot, of course. uh, here the question has gone so far that natalya ivanovna and i had to intervene to go

to the place to see if such a problem really exists, of course, management decisions were made by punished people, but even now this issue is under control. i think that we will bring it to some logical conclusion in general, i believe that in no case should we bring any issue to such a point. look, there's directive number two from the president. it clearly states that every issue must be resolved locally. that's each, the branch of power should mind its own business executive committee. they have one line of business. we are deputies, we are responsible for lawmaking today, and we probably need to focus on that, deputies, and see where there are gaps in the legislation, where the legislation needs to be improved, and i have a lot of such examples when, indeed, after talking with voters. eh, there were really significant changes in the legislation , but deputies often

have to paint the benches and change the lanterns. it is not right. in my opinion. after all, in fact. well, in minsk you are a deputy representing minsk. well, there are, for example, in the regions indeed. there is sometimes the arrival of a deputy. here is the so-called week in the regions, which is coming. yes, like mannas from heaven are waiting, because it seems that i understand that this is not always the case. so it seems that the authorities in the region do not hear, the leader does not hear, and here is deputy irina mikhailovna, last week the head of state appointed you chairman in the region, in which i was a deputy, yes, yes, you are now at two in one. yes, i get enough that, perhaps, before, you, uh, did not have any leverage to resolve individual issues. now the power is in your hands. that is , the status of a deputy, the chairman of the executive committee, should not be preserved at all, you know

, when, well, i exercised the powers of a deputy on a professional basis, and all these appeals that, well, citizens came with, these are directly the telephones of the citizens' reception line. and it’s simple, when we spent a lot of time, dialogue platforms. just a meeting in collectives, that is, well, completely different issues were discussed, of course. uh, basically it is, well, as we have already said here, these are issues related to the work of the housing and communal services , road repair, uh road surface, it is clear that it is within the competence. these issues include local authorities. clearly there are points that can be resolved quickly. why aren't they the majority? well, not because. well, how do you know the predecessor you replaced no, well, you know that, it's like i didn't take part in resolving this issue. well, everything

flows, everything changes, and therefore rotation is, well, practice is normal, so there is nothing so supernatural here, but nevertheless. well, probably, when, uh, well, you will talk there with the chairman of the executive committee. well, either i, probably, often more solved issues, but with the heads of the enterprise with the heads of organizations, that is, well, somehow the chairman of the executive committees somehow didn’t burden me, but i want to say. and what, uh, well, there wasn’t such a thing, so that, as you say, here’s a week in the district, manna heavenly came to the deputy no. work is absolutely systemic and representatives of local authorities and the regional council of deputies and members of the council of the republic and we, as deputies of the chamber of representatives, that is, this is a systematic work, and for a citizen, for a person. and here he honored to be the line. well, let's call the line, or he will come to the regional panda well, we

explain to our voters that sometimes the issue is not solved just like that with a click. yes, you need to take control. here it is necessary to pave the road here, here and now it will not work right this minute, we must explain why, because bring to mind. well, to be honest, today he comes to the personal reception of citizens. yes, in order to communicate, because, for example, i contact the 115 service. well, i myself do this too. uh, usually fix something photo sent. ah, a quick comment. if a person is already going to come to a personal reception, accordingly, he is waiting for some kind of explanation to simply express in asia . that is, this also happens. especially here people say, well, more age. yes, retirement age are just here to talk ministers, in my opinion, just last

week there was news, they launched a telegram. yes, therefore, those who, a, say that their issues are not resolved, so they turn immediately. extremist, uh, so, uh, well, it's an activist, then at least try to send it is not a bad practice. by the way, i don’t know, maybe you also have such a telegram channel in the partizansky district, but i remember sometime sometime i ask to see the address, who are interested, you know many such chatbots, our creative representatives the executive committee, they are like this. well, chat, uh, the district organized. well , indeed, issues were resolved more quickly. in our district, we don’t have a practice in the district, for example, the previous chairman of the executive committee there was a page on instagram well, including a lot of questions, viktor aleksandrovich, how did we get out of him 10,000 subscribers on instagram 10,000

diaries and, in fact, we talked with him , and he says that i do not refuse anyone when communicating. i'll just remind our viewers to watch again. in the telegram channel on instagram on facebook by a telephone service that can take your call a photo in person. every month, our leaders receive people , deputies go to the place. we actually have the impression that everyone can complain. yes, but you know about me in general. and that's good or bad to limit. here are just such aspectors and a list of those persons to whom you can complain from january 1, you can’t complain. yes, such a story, you can expect an anemic rotation. they have not removed the law in any way, but people need to understand that ononymous address must meet certain requirements. this is a requirement

that testifies to the commission of a crime. or a crime. if, uh , then such anonymous appeals are taken to work and, for example, as in the practice of the state control committee , we also have our own online panel. uh, every paycheck isn't in an envelope, it's for last year. we received 250 applications and 77,000 rubles. returned the budget in the form of taxes and fees. still, you know the appeal was confirmed, but in fact it's anonymous when you write exactly anonymous messages, when a person writes anonymously, why does he write, he is afraid of something or that's why i will explain why i ask, because in fact, there was such a practice, remember in the twentieth year, when a suddenly sharply on everything these are the platforms that allow you to apply as an appeal. there, complaints such trolling

was staged by our enemies. yes, and there were a lot of all kinds of appeals and it was necessary to sit down according to the law and everyone answers and if we didn’t answer, we violated our own law and used it, and i understand that a lot there are such complaints, which, in principle, are growing due to the fact that a person is, well, a so -called professional complainer. here, i so want so it's a pity. how can this question be cut off? well, look, this is just a good example. you are led by professional complainers. we call them terrorists, yes, of a kind, because hmm , these are the houses that even today we considered last year, for example, out of 112 applications for an elderly house in the frunzensky district, i will not specifically name its address uh, how many applications do you think a person has filed, stop one? during the year, he submitted all 112 applications, 115 there are things that you said, uh,

it does not identify, yes, uh, the user, like the last name, middle name, passport data, yes, for registration, you need to establish at least contacts, a phone number, but it may be ivanov ivan ivanovich who registered and went out for bread, he is alone and, accordingly. you understand that this is not something, but a person to you, but they wrote or this dependence, this information goes, of course, well, if it's on the case were handling them well. indeed, they helped solve some problems. good? valery viktorovich then. let's go here. on a specific example of a specific one. you probably know by sight professional complainers who come to you for receptions of citizens to deputies . how much is a small amount. well, then, i want to add, i want

to add that citizens, when they ask questions every appeal. we are in detail consider. here are the housing and communal organizations. including the administration, each appeal is registered, and so on, sometimes our citizens want us to consider the appeals tomorrow and do the work for this, how the system should work. uh, the program is being developed. if we take a major overhaul, then a promising program for 5 years. many citizens come, why in the neighboring house is not being done, overhaul, but in my house is not being done. we have a certain program that stands out. uh, public funding means of calculation at the expense of citizens and so on, there is a schedule and citizens can find it on the website of the administration. on the website of the housing and communal organization, when there will be a major overhaul or the same current repair, patching, for example, in the yard it is clear that we will not do it in the winter, but our citizens turn to us that there is a hole in the yard and so

on. yes? uh, we are doing, uh, we are now eliminating critical pitting with elite asphalt concrete mixtures, and so on, uh, systematically, uh, the spring inspection is being carried out. uh, autumn inspection is made up of all defective acts. including developed program. these addresses are included and so on, standard. for how long this problem should be solved, because, relatively speaking, it seems to one that the neighbors in the yard complained that they had pits of gold or the next day. and right here in my neighbor's yard. the same holes, they haven't been patched for two months. although, well, maybe there is some kind of order or here is an example. yes, some inscription is very bad, i saw it on the wall and asked for it to be painted over or 3 days 5 days pass. here we have funding. enough or what? not? well, there is no such thing that we apologize for removing the inscription within three days and so on. the inscription with the date of discovery must be removed in minsk within 45 minutes. to do this, we have everything and we have all the teams that

are formed, there are certain colors, paints, and so on. that is, now you can corny, i take pictures, send 115 bel to you . here you have 45 minutes and it should not be completely standard materials for restoration you have here it is. and 45 minutes of interaction interaction, most likely in a fraction of a second occurs, and the transfer of information, namely the very execution by employees. there, probably, it takes time to have a standard. this is the most important thing, because, well, i know examples when the same inscription was not taken for several days there. well, if the regulations that are approved, by the decision of the executive committee in each administration, are also , uh, the regulations for working with applications that are received for 115 squirrels, the same appeals same. we have to consider maximum within 15 days, because to add, you know, i just wanted to say that it 's good that there are standards. it's good that there is a

note. well, let's not forget that there is also a human factor. and so, let's still be and we will comply with all the regulatory and all these regulations. we are positioning ourselves today. and so it is, as the truth of the people's state. if a person sometimes comes to us with such a request, which seems to us, well, it may not be important, but for him it is important for us not there must be trifles, it is necessary to listen to the issue, it is necessary to resolve the issue quickly, promptly, which, relatively speaking, she bowls. no, not everyone, not everyone has time for someone, when you are busy with your global issues , a person comes to you with some kind of small request, well, it’s not always found, perhaps moral resources. therefore, it is a human fact to respond to this request. yes, of course, it must be a resource. you know , i should have with this little question. yes

, because this issue had to be decided by more than 10 people. there are people who decide that here i am right and not and everything and finally. here is an example of one of the settlements . yes, they decided to make an extension in the house, the gas workers unscrewed the pipe. and when the extension was made, they didn’t screw it on the gasmen, they say, look, we can’t do this, a design change has passed, a plan is needed and we are not responsible for safety, that a person arranged such a roof to its fullest , because he says that that i'm right. that's what, that is, on the one hand, we are talking about what should not happen, but it does happen. well, we need more be able to explain. i also constantly talk about this so that a person leaves you, satisfied with your answer . yes psychologist why not? we must be able to communicate with people here. this is important since you are an official deputy and so on. you

get a good salary for this in an average republic . but what is there in our country after all? over the years, such a story has developed that, firstly, and any issue is decided by the president, and the president is to blame for everything, but as a matter of fact. see paragraph, yes, yes. the same situation with wildberries yes, literally. yesterday, all the media , uh, trumpeted on this score. and just the same , the state control committee said that so far the head of state has not personally intervened in the situation. a. well, it remained unresolved. why is that? why it happens? here you are all here we are all standing here people are motivated people who hear their voters who hear their fellow citizens who are ready to interact on all points, but why are they still staying? perhaps this is somewhere a rhetorical question, and questions that rise. well, such a high level. well , you know that, here, again, i will continue the rhetorical question. remember how the

price situation is on the one hand. everyone seemed to see that they were growing, but when the president was at a meeting, so what did they see and say? i may have missed something. i have a lot of work. and here is the same story. why so does anyone have a possible answer or question? still rhetorically we can not answer this story? i think it still changes every day. our life and arise each day new questions. and it’s just that the level of trust in the head of state is such that it even goes immediately. no one doubts that he will decide. of course, we must explain that this issue can be resolved at a lower level. but this says, just the same, that each of us at our workplace should be more attentive to the issues that are within our competence. and if one of us noticed this issue earlier and decided it would not be necessary to turn to the head of state for courage. we just need a little

the moment to be, thus the first. yes, he will say here, perhaps it is somewhere and not always enough, because there is still somewhere to criticize. we are ashamed of ourselves, but on the other hand. if we see, we understand that, again, there is a human factor and not everyone just sits out their hours at the workplace, but hold these receptions of citizens. for show someone to delve into every problem. so this one here, but a differentiated approach. well, i don’t know how it can be evaluated somewhere, it is taken into account. somehow it's clear that voters, say the deputies. next time. it means he won’t go, won’t vote for him, and in other instances, as it were, are there any sanctions for incorrect and improper handling of the treatment with the appeal. well, of course there is, because look even in the administrative code. we have an article that provides for bringing to

administrative responsibility, and precisely for violating the law, citizens' appeals. over the past year, according to the applications received by the committee for various types of responsibility and administrative were involved 82 officials. well , you must admit, this says something, despite the fact that, for example, based on the results of consideration of applications and our control over analytical measures, that is , monitoring checks, in general , 150 citizens of officials of disciplinary responsibility were involved in the republic. it's not just legislation. appeal of citizens. this legislation is also about administrative procedures. this and the legislation related to labor relations in the budget has already been mentioned on payroll on wrong wrongly paid payroll taxes received. i said 77.000. well, plus 122,000 different

taxes and fees came in addition, that is, the royal authorities, which are authorized to take action. they take these measures, and sometimes there is such a situation when we cannot bring a person to administrative responsibility, then we leave the initiative to the employer to bring him to disciplinary responsibility. but, when we see the situation in the state control committee , what is really brewing. e yes, it’s brewing, then not only bringing the committee bodies to administrative responsibility, by the way, they are considering e work with citizens’ appeals and at committee boards, and based on the results of our control measures, a meeting of the executive committees is also held, so there is a reaction , it will always be marina alexandrovna a that's how quickly our legislation reacts to the appeal

of citizens. well here's some understanding. well, you see, i would like to point out. we're here now held an equal sign complaint appeal citizens equals complaint. yes, i would change the perspective a little and say that citizens come with some initiatives or tips on the life situation. and as it should be, most likely, just a proposal, a proposal, that is, of course, there are complaints, but there is some amount of information for reflection to make decisions, and for large families , a situation arose when the presidential decree had already expired in its powers and large families applied family with a question about natalia ivanovna and it was accepted. well fast not in the shortest possible time studied this issue and the head of state has already received a new draft decree on the table, that is, there were

some specific proposals. yes, a specific situation is dealt with immediately and quickly, but we understand that there must still be some time gap in the legislation when lawyers study this issue. and if all citizens will feel good from everyone, they want to quickly, but we must explain that the bill is competent, so that it does not have to be changed in a month or 2, then it must pass an examination, but citizens suggest a lot, so for bill changes. here are the same complainers as everywhere else, yes, that is, why did he send me? in fact, there was nothing of the sort . well, you need to declare loudly to the country , here you are. by the way, we also opened pandora 's box about our chat, yes, yes. are you ready to read such a claim, but

justified or not? or invite, with regard to this appeal. oh, yes, that’s right, our house is located on the territory of the partizansky district, the stepyanka microdistrict. i myself personally left late in the evening for this e house. uh, what i'm saying is that yes, there were two calls from the family on 115, but uh, this call came in at the start of our heating season. e, in e. in november of the current year of 2022, in general, the e- heating system worked in the normal mode, all parameters met the established requirements. uh, but, unfortunately, the applicants complained about the insufficient temperature and about , uh, summer radiators in the apartment, so with the specialists. we arrived in the evening and looked at the heating unit. e, worked in the normal mode, let's say. so we analyzed all applications.

which came according to the template and the reason the problem was in the apartment itself, let's say, because the e-heating meter is located in the corridor and there was a heating control sensor in the heating system. it's amazing how you immediately, yes, well done, told it's just that. well, as an example of how officials understand what was yes, now is the very moment that marina aleksandrovna spoke about in the previous part of our program, if there is a specific answer to a specific complaint, but the person still does not. yes, he writes to us, he continues to write. although explained in detail let's say. this is how we treat it, because this is the heating system of the newest residential building, including apartments, and so on , specialists were sent the next morning, and now, talking to the applicants with their own apartment, they also applied to a private organization so that they could

look at the heating system according to apartment, because there was a horizontal heating distribution, and so on. and the only reason was that the pressure regulator for heating did not work properly . it's already inside the apartment restored and, uh, the applicants were satisfied that they were promptly very respectful of people who are in a responsible position. yes, they can absolutely calmly explain to the whole country any of their actions, positive or negative in the direction of criticism. still somehow answer in this case, well, right, in fact , this is just a professional approach sergey, here you are, you brought this leaf. show it. i'm just looking at what. so we just launched the chat, and right there we specifically attacked the people who are standing in our studios. and you are not afraid to be written to by all those people who may be with a problem, you have others. well, this, by the way, was one of my pre-election

points of the program for creating an online reception of a deputy, people asked for this, we did it right away, as soon as, uh, we managed to win the parliamentary elections in the nineteenth year and anyone who wants to call this phone. maybe e viber telegram right now and start calling. and someone, i told the senators, mr. liskovich, for example, has instagram with 10.000 like something viber. e, or telegram dear our viewers. you can now answer those questions that they can send you or not, the broadcast will end. of course, we will work on the air from time to time to check something will happen or not, but in general, what i would like to say. here is a form of work. it is understandable for whom it is clear that a young man. e by nature, so to speak, under certain circumstances. he's unlikely to go to u chat with an official, uh, he'll most likely stay 1:11 his problem. and this form of work, uh, with

young voters alone with their problem. he will say that this problem has not been resolved, respectively, he is to blame for everything, respectively, with the corresponding consequences, because they did not come to him. well, we have such a socially oriented system that a person is waiting for someone to come to him. here we are talking, guys, dear colleagues here is the phone, which means that at any time, and there is no specific time there on a specific day at any time, whenever you want to be here, when people write of course, now would be a work schedule. everyone has a serious one at 1:00 am at two, write, we will discuss the issue. if we need to meet, either on the spot, or at a certain location, so to speak, and will decide, and therefore those decisions. for example, uh, we look, we look, we solve a certain percentage of issues, they are solvable, and uh, without any, so to speak, bureaucratic prophets without requests it is enough to read the question. uh, pick up the phone to call the tomul official and ask for more attention. how to treat to that question, respectively, send a

person or pressure there. and this is not administrative pressure. this is a modern form of work with citizens' appeals. why spend 10-15. e, there e days to resolve the issue, when an elementary issue is there, for example, installing a ramp, it is clear that it is on its own. will understand a sufficient amount of time, well, the question of making a decision. you significantly reduce by using this form of work with voters in rural areas. everything is much easier to you in general, you can just go straight up and yes, everyone can come to me every wednesday reception of citizens, please, and at any time. it seems to me that on your street you can on the street you can also call and people call, if you need it at night, so i want to say e , sergei said correctly, but there is a downside. yes, when a person went through the chain of command, he was explained the norms of the law that his question does not apply, uh, to the legislative decision on our program of the administration of the partizansky

district. here's an example and here's an example, let's say a person, well, they seized a plot from a person, yes the person is abroad. here, according to the eighty-seventh decree, unfinished. everything is a judgment. here the person appealed against it in a higher court, everything came into force. where he wrote to many instances, everything was explained, in the end, anyway, a person applies to a higher authority, without indicating, for example, that there is a court decision on his issue. yes, being abroad, and unfortunately, he takes offense at us and continues to apply further. here and immediately one gets the impression that these are such bad belarusians. no, belarusians are wonderful people. we are wonderful people. it's just that there are people who want to solve the problem. yes, the way they see it, because they want to solve it, but there are legal norms that we follow, and they do not allow us to solve it. on this, based on today's

legislation. yes, a colleague, he says, it is really necessary. uh, maybe to inform our populations more, because let's take a simple question. here is the court decision touched upon. yes today comes to the deputy voters comes with what he i do not agree with this or that court decision, alas. today, in accordance with the law, we do not have the right to interfere in this activity of the judiciary. in no case is this the wrong branch of power. but yes. well, then it is necessary to explain correctly at all levels, so that every citizen of the republic understands that a court decision can only be appealed to the appropriate judicial instance, or the prosecutor's office. so let's take a little supervision. look here. i've already started a program about what we really are. here we belarusians are used to so much to the fact that we are in such a comfortable state that we can really write at least on the net, at least call at least here to apply, not in one. well, i don't know in any other european country so

many opportunities to complain, or ask, or make comments. we have so many things and you say to explain, and at least someone is trying to learn, no kirill, they are busy with what you remember a few years ago. everyone posted photos of the prime minister of that country, the president of that country, arrived on a bicycle on foot. and there is no understanding behind it. today we have further simplified the opportunity for our citizens to apply. here we have adopted a new law on the circulation of citizens, updated and today. we have a unified republican accounting system, yes, and processing the appeals of citizens and people, for example, remember the salaries of employees of one of the private companies that build minsk, they took it down, applied, posted it, this caused a certain kind of publicity resonance. yes , this is the situation. quite possibly. i went on the right, as it were, european

path. she got stuck in a certain the scandal that caused a certain. resonance and the situation somehow resolved in the west. this is solved only in this way with us, you see, they do not give good reasons for the press. wait then. this is also a precedent on the one hand. yes, absolutely unfair. yes, again, we are faced with the fact that this is a precedent, respectively, now all those who have such a problem will record a video message and wait for such an agreement or conclude an agreement. let him come just like that, get a job in gray or work or conclude an agreement. well, waved, as usual, and who is to blame for this, the president, the government, the parliament, the deputies personally and television, which told about this in the wrong way, there is one more category of appeal, very interesting. yes, when i finish. let's say somehow it does not prescribe, then a different solution, but the solution is quite a question. it is already

given to such a specific official, a specific organization. and here already the question is about justice as this justice is understood by a specific official or there is a specific person who applied or a deputy who, so to speak, to whom address, when already so to say that official accepted, according to. e of a person who applied an unfair decision. and here, let's say, it's really very large. if on other issues, it is clear there are laws clearly. it is necessary to interpret it to fulfill it, then in these matters it is very great. fair. officials' decision. there is a state control decision in the first place. that's what i wanted to become, first of all, the state control committee, then it acts on the basis of the requirements of the law, but how ours complain, you know, i have not become in vain about anonymous. as they say, we were offended. here she did not write. you can say very often people, in my opinion. if there is some kind of legal conflict, but, in my opinion, it is also clearly defined in the directive before the resident, what is needed. if the legal conflict is once again emphasized, we do not know

the issue, we have not settled this issue. need to decide. i talk about it the president. in the interests of a citizen, it’s good in the interests of a citizen, but uh , here we are dmitry of the population, here, and accordingly, and i get the impression that, nevertheless, in search of justice, but really the concept is different for everyone, but for someone who complains, complains, fair is only a decision in his use absolutely and even when the neighbors move the fence , however, this is generally a story. yes, the appeal of the appeal never ends with the neighbor incorrectly standing in the fence, and he is not fenced. we come to understand the person next to the applicant is the outbuilding of moonshine. uh, in violation urban planning standards, of course, e

person. uh, prescriptions, yes, we also involve the applicant, of course, since he also has time to solve this issue, the relevant authorities, because i remember that not so long ago last year, the president, just some such example and brought to the seminary with these fences and land issues. uh. yes. we have a redistribution of powers, respectively , these land issues. will have to be decided at the meat level. i will tell you more as a mediator in these matters, explaining that it’s right to talk, explaining, uh, a violation to a person from the point of view of legislation alone and the applicant does not have any offense and no more appeals arise. and the next day, both write complaints, not true. there was a case that two people argued before the supreme court. before the supreme court, they set up a district commission

and acted as mediators. so the so -called they did not hear each other. they listened to the commission and expressed their concerns, those of their own that i want a building here. and i'm on the weight of the people gave way to a friend a friend signed the documents and all the question. more not in the courts was not considered anywhere else, i mean people. you are right with us, we need to explain. but there are, of course, those who have opinions, er, his and only one is correct , as you said and others. unfortunately, nu opinions do not want to listen, but we work with them with these people. and as for the sphere, for example, health care, we all remember it separately, yes, the situation, again, the combination of the head of state. after that, a commission was created, uh, which is called upon to control the activities, uh, of our health care. that is why there is, in principle, a need to create such commissions. and maybe we should immediately set up such a commission in

the field of education. i don’t know in the field of law enforcement, i listened and just wondered. yes, there is a phone 115 to complain about, and there are phones that need to complain about 115. and if this phone fails create another phone that will complain about the phone that complains about 115. you know what i think , honestly, maybe i'll tell you how things are, but you know, we remember, when they adopted the constitution, but with such a red thread, they said, yes, we are a socially oriented state. well , we want you, dear citizens of the republic of belarus, to also feel social about this last year. we've been sending messages and saying guys should be involved in the situation. we are growing a little more. alyona , she may be for growth, but she has already been accepted and needed. learn to live with her and understand, if 115 today, well, she didn’t come to clean the snow. well listen, i'll go out with a shovel near my porch began, but, but i

then, of course, i will take an interest, i will finish this question after all. and why didn’t they work in a timely manner, but i won’t wait for them. i'll clean it, i 'll decide what to say what you say, i pay taxes, yes, snowdrifts and pay my taxes. this must be understood, this is a question. and here i want to be right or still live comfortably, including creating, but i say again, in no case should we condone and, uh, if we believe that the 115 service is to blame. well, let's deal with it later , but we'll still clean the snow, because it is our convenience, but law enforcement officers are a police committee under the prosecutor's office. what about healthcare? well, of course we have. well, i put 70 e in place. these doctors are in the clinic, especially during a pandemic of some kind of epidemic. well, listen, they are people too, and we should be too. here is

patience. no, the limit of perfection. i would like to call on every citizen of the republic of belarus and us officials and deputies to be more tolerant towards each other. and, probably, then the questions will be faster and more clearly resolved. in my opinion. i think that we still need commissions in certain areas in order to study the situation, look, we create a commission when, when, like this or that conflict or a situation is brewing, it’s precisely for the press. by the way, when some then the publications are not out of the blue. here , for example, the healthcare system does not work well, so we will create a commission, but this is not so. here, look. i bought a little. that's how i called the number 787,000 million hits. it does not mean that the system 115. it works badly , absolutely true. it's just about 2 million hits in almost 2 million cities. but this

creates such a need to create control over what should not work. so look at the time service 115 was created in order to make it easier for citizens. that's exactly the treatment for such a small household force, another issue. what is the result of the number of such written requests due to work, including service 115, yes, they have shortcomings, so i say, we are now launching. now let's say a moment to see that yeah, uh great. basically, you said, uh, service 115 is set up. eh, a lot of subscribers a lot. uh, everything is good, but there are, uh, some nuances that can, uh, make everything more efficient, for example. eh, let's say uli. street lighting on service 115 are transmitted by all non-communists. yes, uh, although this is agreement

304 dated 07/07/202 between minskenergo and the regional housing and communal services, uh applications are sent to the village executive committees, but according to the 826 decree of the council of ministers of december 2, 1999, the functions of customers. we're on street lighting are deprived and it turns out that the application comes to us so that we cannot immediately accept it under the contract immediately the application of minskenergo. and we need to write uh, send uh in writing to the electric networks so that they fulfill the application. and if you can. the fact is that just the same, a controlling structure is needed in order not only to identify complaints from those who apply, as citizens, complaints from those who should fulfill or solve these problems. well, now you are talking. case in point, well that's not a complaint, it's not. this proposal is a concrete solution that is really effective, because the citizens think that

it all went to the village council, we are an application. she will get there aside, we will explain that these are also commissions. probably, this is also not some kind of new bureaucratic machine, but still a study. uh, problems globally globally and rooting out problems. global is inaccurate, so as not to hit the tails later. well, for this purpose, i would justify, of course, such an approach, that is, either a commission or some kind of monitoring. in principle, the appeal for identifying a global problem of solution and non- admission. yeah, further the editors are now telling us that valery viktorovich the person who wrote, and the appeal to you, then thanks you for the answers. great. you see, there are also grateful citizens, and i will repeat once again that each appeal must be considered. thank you for your appreciation. here. but i want to say that 115 is also an organization that, let's say, should work. this is primarily done for the

citizens. why are you a citizen on probation with uh, one end of the district to go to the administration leave an appeal, and so on, for this a service was created, and so on and on, these issues should be resolved locally. i think i still strongly agree. here we are talking about trends. uh, it seems to me that i still agree with marina alexandrovna that, but the main task of these commissions is to understand that the conditional is not just one single special case, but there is some kind of negative trend, and so on, is also a problem that is complex character. she needs to be addressed. so i saw in our chat that the majority issues and such a trend, just the same, concerns the housing and communal services sector well, far from it, these are not the only and often, perhaps, unimportant issues. it is very possible to ask at the end of the program i know just like this. global we will not stretch for one program. i'm still interested. look, in russia there is such a concept of public services, because the appeal of citizens. you can also come and get a certificate. and in our country

such things are now discussed at least at the legislative level, when you are in electronic form in your mobile phone. you can order a certificate to receive a copy, for example, the rights of a passport is something else in russia, i understand that in europe - this digitalization has not been found before. well, in russia there is such a service, we are going to the union with russia, we are discussing such questions about this single portal or not a portal, this is a single one. and how it is correctly called the unified republican system of plants. yes, we can apply there, in principle, on a number of issues to any body. well , in my opinion, he does not give out. yes they are not december. only i can’t order right here on the phone right. nasty procedures, by the way, which is developing it is separate and that is where the development of the legislation on

administrative procedures is being asked. that is why i am asking if we have at least some steps to further simplify such things in electronic form 10 of course. yes, you need to pay attention to this, and everything should be optimally simple and fast. according to yes, sergey, our system. she is developing. you really completely agree with you. we saw it, we know it ourselves , well, in european countries. these are exactly such examples of work with appeals to citizens in fact, there is no person. and it is very important in this matter, as in all other issues of the development of a socially oriented state, not to overdo it in order not to devalue these merits and these achievements that we have, so that a person does not think that here this good that is. it's kind of a disadvantage. or let me have more. but this is already culture, which also applies to the education system. and all other directions of the development of the state, if we approach one thing, then everything and our good deeds and initiatives. they will work against us. and

this is unacceptable, so this is a matter of the most important state work. everything must be above it , from kindergarten school and ending with the government, industry and other areas of the economy in the complex. just take it, uh, and cut it off, so to speak. uh, as a separate issue, the system of treatment of citizens. you and i can do anything , so the head of the district will make a tour of all the apartments. there are weekly questions to watch anyway there are those who will criticize will be a little will not so and so on. you see, it's just the social construction of a socially oriented state. they also demand the other side of the medal, which we should also pay attention to so that everyone really understands that there really is justice, but again, dear friend. so, pay attention to yourself quite right. come on, we come here, almost every program. this is about the fact that a is a very correct accepted basic, enshrined in legislation. decision eat. correctly i job descriptions. and

if everyone approached their execution and implementation , well, with all responsibility with understanding. what position he occupies, probably there would be fewer questions in turn. i want to add that, as in any family, as in any relationship, mutual interest is important, an interest in resolving the issue . this dialogue for dialogue, all the conditions are created, take a step towards and answer you. work, study and love brought me to belarus. my name is alexei verkhoven. i am opera symphony conductor. i came from russia. i want to do an internship already as belarus and after that i will start working as a doctor. each hero has his own unique story and

his own view of belarus, but in fact, uh theater the bolshoi theater of belarus we from russia see exactly the same as you. see marinka in russia bolshoy bolshoi theater with a history with a reputation for being very comfortable, even the belarusian anthem begins. we are peaceful people in belarus. very peaceful people, very loyal people, very calm people. yes , please see in the program a look at belarus on ours. rules of order and priorities against a common enemy, how important it is to make a decision lies manipulation - these are effective methods of influencing people that have been tested for centuries. how to find a reasonable way to balance the conflicting interests of the enemy, it is still better to know in person. and although the world

is preparing for war, or is this another author's view of ksenia lebedeva on the policy of double standards in the project, watch this on belarus 24 tv channel.

live panorama of the studio elena sacheva, hello, without a simplified system, but with flat-tax innovations this year for individual entrepreneurs as the main thing. why the working conditions have changed will be explained by the relevant deputy minister in the studio panorama one step closer to