the problem was. uh, in the apartment itself, let's say this, because the uh heating meter is located in the corridor of the apartment, and uh, there was a heating control sensor in the heating system. how much do you outcomes. that is, you just told it to the detail. well, as an example of how officials understand what happened. yes, now is the very moment that marina alexandrovna spoke about in the previous part of our program. if there is a specific answer to a specific complaint, but a person still writes to us, he continues to write at least in detail. let's explain. this is how we treat it, because this is the heating system of the newest house, including apartments and so on. the next morning, specialists were sent, and now, talking to the applicants about their own apartments, they also turned to private organizations so that they could look at the heating system in the apartment, because there was horizontal heating wiring and so on and

the only reason was that that the pressure regulator for heating did not work properly specialists. we arrived here already inside the apartment , restored and, uh, the applicants remained i am pleased that i have a very strong respect for people who are in a responsible position in the country. yes, they can absolutely calmly explain to the whole country any of their actions, positive or negative in the direction of criticism. still somehow answer in this case, well, right, in fact , this is just a professional approach sergey, here you are, you brought this leaf. show it. i'm just looking at what. so we just launched the chat, and right there we specifically attacked the people who are standing in our studio. and you're not afraid to be written to all those people who may have a problem are with you others. but this, by the way, was one of my pre-election points of the program for creating an online reception of a deputy, people asked for this, we did it right away. so, as soon as e managed to win the

elections, yes, parliamentary in the nineteenth year , and now anyone who wants to call this phone. maybe write to viber telegram live to call, contact the senators with mr. liskovich, for example, there is instagram with 10,000, probably something viber. uh, or telegram dear our viewers. can you now answer those questions that you can be sent or not? well, the transfer will end . i can of course live. well, no matter how we need competence, we will not periodically check whether something will happen or not, we will deal with populism, but in general, what i would like to say. here is a form of work for whom it is clear that a young man is suitable. e by nature, so to speak, under certain circumstances. it is unlikely that he will go to communicate with, uh, to any official, most likely, at we will be left 1:11 with our problem. and this form of work, uh, with young rats. he will say that this problem has not been solved. the relevant state is to blame for the

corresponding consequences, because they did not come to it. well, we have such a socially-oriented system that a person is waiting for someone to come to him. here we are talking, guys, dear colleagues. here is the phone here, which means that at any time, and there is no specific time there on a specific day at any time, when you want to be here, when people write, of course, now everyone has a serious work schedule, in particular at two. write, we will discuss the issue. if we need to meet, either on the spot, or at a certain location, so to speak, and there will be therefore those decisions. for example, uh, look, look, look, we are solving a certain percentage of issues, they are solvable, and, uh, without any, so to speak, bureaucratic prophets without requests, it is enough to read the question. uh, pick up the phone to call the tomul official and ask for more attention. how to treat that issue, respectively, send a person there or pressure and this is not administrative pressure. the modern form of work with

citizens' appeals, why spend 10-15 e, there e days to resolve the issue, when there is an elementary issue, for example, installing a ramp, it is clear that it will take a sufficient amount of time by itself. well, it's a matter of making a decision. you significantly reduce by using this form of work with voters. but with dmitry , probably, in the countryside everything is much easier, in general, you can just approach you directly and you can visit me every every wednesday citizens, please, and at any time on the street, you can call on the phone and people call, if you need it at night, so i want to say. sergei said correctly, but there is a downside. yes, when a person went through the chain of command, he was explained the norms of the law that his questions did not apply, uh, to the legislative decision on our program of the administration of the partizansky district. here's an example, here's an example, let's say a person, well, seized from a person. now then the

person is abroad. here, according to the eighty-seventh decree, unfinished. everything there is a court order. here the person appealed against it, higher in court. everything has taken effect. yes, i wrote to many authorities. everything was explained, in the end, anyway, a person applies to a higher authority, without indicating that, for example, there is a court decision on his issue. yes, being abroad, and unfortunately, he takes offense at us and continues to apply further. here and immediately one gets the impression that these are such bad belarusians. no, belarusians are wonderful people. we are wonderful people. there are just people who they want to solve the issue. yes, the way they see it, because they want to solve it, but there are norms of legislation that we follow, and they do not allow us to solve it today, based on today's legislator, a colleague, says, we really need, uh, maybe more information . our

population, because let's take a simple question. here is the court decision touched upon. yes, today comes to the deputy voters comes with the fact that he does not agree with this or that court decision, alas. today we do not, in accordance with the law, we have the right to interfere in this activity of the judiciary in no case is this and you know the answer of the authorities. but yes. well, then it is necessary to explain correctly and at all levels, so that every citizen of the republic understands that a court decision can only be appealed to the appropriate judicial authority or the prosecutor's office. so let's take a little more control. look here. i've already started a program about what we really are. here we belarusians are so accustomed to the fact that our state is so comfortable that we can really even write on the net. call, at least here to apply, and not in one. well, i don't know in any european country there are so many opportunities to complain, or ask, or make a comment. we

have so many things and you say to explain, and at least someone is trying to learn, no kirill, they are busy remembering a few years ago they posted photos of the prime minister of that country, the president of that country came on a bicycle on foot. and i'm watching this too. today we have further simplified the opportunity for our citizens to apply. here we have adopted a new law on appeal of citizens updated and today. we have a unified republican accounting system, yes, and processing the appeals of citizens and people, for example, remember the salaries of employees of one of the private companies that build minsk, they took it down , applied, posted it, this caused a certain kind of publicity resonance. yes, this is the situation. quite possibly. i went on the right, as it were, european path. she hit the press with a certain scandal, which caused a certain resonance and the situation was

somehow resolved in the west. it the only way to decide with us, you see, they don’t give reasons for the press well. wait then. this is also a precedent on the one hand. yes, absolutely unfair. yes, we decided, well, again, we are faced with the fact that this is a precedent, respectively, now all those who have such a problem will record video appeals and wait for the same agreement or conclude an agreement. let him come just like that, get a job in gray or work or conclude an agreement. well, he waved, as usual, and at the same time, who is to blame for the president, government , parliament, deputy, and personally and television, which told about this in a wrong way, there is another category of appeal, very interesting. yes, when, for example, the law does not clearly prescribe so to speak, then a different solution, but the solution is quite a question. it is already given to such a specific official, a specific organization, and here the question is about. how

does an official understand this justice, or is there a specific person who applied or a deputy who, let's say, who is being addressed, when, let's say, that official accepted, in the opinion, uh, a person who applied an unfair decision. and here, let's say, it's really very large. if on other issues, it is clear there are laws clearly. it is necessary to interpret and execute it, then in these matters there is a very innovation of the individual. unfair. officials' decision. there is a decision of state controllers in the first place. that's what i wanted to say about, first of all, the state control committee , then it acts on the basis of the requirements of the law, as they complain, you know, i have not started talking about anonymous letters in vain. as they say, we were offended. here she is not wrote. you can say very often people, in my opinion. if there is some kind of legal conflict, but, in my opinion, the resident directive also clearly defines what is needed. if the legal conflict is once again emphasized, we do not know the issue has not been settled with us. so this is the issue that needs to be addressed. he says the president in the interests of the citizen is good in the

interests of the citizen, but uh , here we are dmitry still looking for justice, but really the concept is different for everyone, but for the one who complains complains, fair is only a decision in his use absolutely and even uh, when the neighbors move the fence. truth. this it ends up never turning around the neighbor has a wrong fence and he is not fenced. we come to understand the person next to the applicant is the outbuilding of moonshine. uh, in violation of town planning regulations. it's clear that it's a man's business. e, instructions, yes, we attract and of course. so, as he also revealed

a violation to resolve this issue with the relevant authorities, because i remember that not so long ago last year, the president, there was just such an example at a seminar with these fences and land issues. uh, plus prostitution gives me. we have a redistribution of powers, respectively , these land issues will have to be resolved at the meat level. i will tell you more, acting as a mediator in these matters, i explain. that's right. you tell the arbitrators the mediator, i don't know, clarifying. uh, breaking the man with the point view of the law. no offense arises to one of the applicants and no more appeals arise. and the next day, both write complaints, however, there was a case when two people reached the supreme court. argued before the supreme left created a district commission acted as mediators. the so-called they did not hear each other. not at the commission

did they listen to their concerns, those of their own, that i want a goat building here. and i, by weight, people gave way to each other, signed documents and that’s all the question. no more in the courts was considered nowhere, i mean people. you are right with us, we need to explain. but there are, of course, those who have an opinion, er, his and only one is correct. here's what you said and others. unfortunately, well do not want to listen to the opinion, but we are working with these people. and as for the sphere, for example, healthcare, we all remember the divided situation, again, the combination of the head of state. after that, a commission was created, uh, which is called upon to control the activities, uh, of our healthcare sector. that's why appear, in in principle, there is a need to create such commissions. and maybe we should immediately set up such a commission in the field of education. i don't know about law enforcement. i just kept silent for a while and

just wondered. yes, there is a phone 115 to complain about, and there are phones that need to complain about 115. and if this phone fails create another phone that will complain about the phone that complains about 115. you know what i think , honestly, maybe i'll tell you how things are, but you know, we remember when we adopted the constitution, but with such a red thread, they said, yes, we are a socially oriented state. well, we want you, dear citizens of the republic of belarus, to also feel social about this last year. we sent a message and said that the guys should participate in the outgrowth, the constitution we are still growing a little. alena , she may be for growth, but she has already been accepted and needed. learn to live with her and understand, if 115 today, well, she didn’t come to clean the snow. well listen, i'll go out with i started with a shovel near my entrance, but, but then, of course, i will take an interest, i will still finish this question. and why didn’t they

work in a timely manner, but i won’t wait for them. i'll clean it up, i 'll decide what you say, okay? you tell the snowdrifts to pay their taxes. this must be understood, this is a question. and here i want to be right or still live comfortably, including creating, but i say again, in no case should we condone and, uh, if we believe that the 115 service is to blame. well, let's deal with it later, well, we'll clean the snow all the same, because this is our convenience to the committee prosecutor's office, yes, as far as health care is concerned. well, of course we have. well, i put 70 e in place. these doctors are in the clinic, especially during a pandemic of some kind of epidemic. well, listen, they are people too, and we should be too. here is patience. no, the limit of perfection. i would like to call on every citizen

of the republic of belarus and us officials and deputies to be more tolerant towards each other. and, probably, then the issues will be resolved faster and more often. in my opinion. i think that after all, we need commissions in certain areas in order to study, uh, the situation, look, we create a commission when, when, like this or that conflict or a situation is brewing, it’s precisely in the press. by the way, when some publications appear not on the same place. here , for example, the health care system does not work well, so we will create a commission. well, it's not like that. here, look. i'll break a little. here. yes, i gave a figure of one million 787,000 hits. this does not mean that the system 115. works poorly absolutely true. it's just that there are about 2 million hits in an almost two-million city. but this creates such a need to create control over what should not work. so look at the time service 115 was created

in order to make it easier for citizens. that's exactly the treatment for such a small household force, another issue. what is the result of the number of such written requests due to work, including service 115, yes, they have shortcomings, so i say, we are now launching. now let's say a moment to uh see what yes, uh great. basically, you said, uh, service 115 is set up. eh, a lot of subscribers a lot. uh, everything is good, but there are, uh, some nuances that can, uh, make everything more efficient, for example. eh, let's say uli. street lighting service 115 are transferred to the village executive committees. yes, uh, although this is agreement 304 dated 07/07/202 between minskenergo and

the regional housing and communal services, uh applications are sent to the village executive committees, but according to the 826 decree of the council of ministers of december 2, 1999, the functions of customers. we're on street lighting are deprived and it turns out that the application comes to us and so that we cannot immediately accept it under the contract immediately the application of minskenergo. and we need to write e, send e in writing to the power grid so that they fulfill the application. and if you can. the fact is that just the same , a controlling structure is needed in order not only to identify complaints from those who address, as citizens, complaints from those who should fulfill or solve these problems. well, now you are talking. case study, well it's not complaint, it is not. this proposal is a concrete solution that is really effective, because the citizens think that it all went to the village council, we are an application. she will get there in russia, we will explain to the citizens that

these are also commissions. probably, this is also not some kind of new bureaucratic machine, but still a study. uh, problems globally globally and rooting out problems. global is inaccurate, so as not to hit the tails later. well, for this purpose, i would justify, of course, such an approach, that is, either a commission or some kind of monitoring. in principle, the appeal for identifying a global problem of solution and non- admission. yeah, in the future, now the editors are telling us that valery viktorovich the person who wrote, and the appeal to you then thanks you for the answer. great. you see, there are also grateful citizens, and i will repeat once again that every appeal must be considered. thank you for your appreciation. here. but i want to say that 115 is also an organization that, let's say, should work. this is primarily done for the citizens. why are you a citizen on probation with uh, one end of the district to go to the administration

leave an appeal, and so on, for this a service was created, and so on and on, these issues should be resolved locally. it seems to me that, nevertheless, i agree with marina alexandrovna that, and the main task of these commissions is to understand that conditionally this is not a single isolated case, but there is some kind of negative trend, and so on , also a problem that is complex. she needs to be addressed. so i saw in our chat that most of the questions and such a trend, just the same, concerns the housing and communal services sector. but it ’s far away. it is not the only one and often perhaps, there are a lot of non-vital questions i can still ask at the end of the program, i know, it’s just so global, we don’t grow on one program. well, i'm still interested. look, in russia there is such a concept of public services, because the appeal of citizens. you can also come and get a certificate. and in our country such things are now discussed at least at the legislative level, when you are in electronic form in your mobile phone. you can say, a certificate to get a copy, for example, of the rights of a passport

or something else in russia, i understand that in europe - this digitalization has not found this before. well, in russia there is such a service, we are going to the union with russia, we are discussing such questions about this single portal or not a portal, this is a single one. and how it is correctly called the unified republican system of plants. yes, we can apply there, in principle, on a number of issues to any body. well, in my opinion, he does not give out. no, we don’t have such a structure in december, only in russia i can’t order here by phone, on the right i can’t correctly correct the procedures, by the way, which is developing, right? they ask for a separate development of the legislation on administrative procedures, and that's why i'm asking if we have at least some steps towards simplifying such things unconditionally.

yes, you need to pay attention to this, and everything should be optimally simple and fast . according to yes, sergey, our system. she is developing. you really completely agree with you. we saw it, we know it ourselves , well, in european countries so exactly such examples of work with the appeal of civil relations to a person, in fact no and it is very important in this matter, as in all other issues of the development of a socially oriented state, not to overdo it in order not to devalue these merits and these achievements that we have, so that a person does not think that this goodness that exists. it's kind of a disadvantage. or let me have more. but this is already a culture that concerns both the education system and all other areas of the development of the state, if we approach one. that's all and our good deeds and initiatives. they will work against us. and this is unacceptable, so this is a matter of the most important state work. everything must be above it , from the school of the kindergarten to the government. it is clear that the industry is another

direction of the economy in the complex. just take it, uh, and cut it off, so to speak. uh, as a separate issue, the system of citizens' treatment. you and i can do anything, so the head of the district will make a tour of all the apartments. there are weekly questions to watch anyway there will be those who will criticize will be a little will not be so and so on. you see, it's just the social construction of a socially oriented state. they also demand the reverse side of the coin, which we should also pay attention to so that everyone really understands that there really is justice, but again , dear friend, it means that we are not acceptable. quite right. come on, we are coming, almost every program is about the fact that a is a very correct accepted basic, enshrined in legislation. there is a solution correct job descriptions. and if everyone approached their execution and implementation, well, with all responsibility with an understanding of what he should take, there would probably

be fewer questions in turn. i would like to add that, as in any family, as in any relationship, mutual interest is important, an interest in resolving the issue. this dialogue for dialogue, all the conditions have been created, take a step towards and you will be answered. everything that lives, modern, belarus today, watch on belarus 24 tv channel. this news of the country and abroad. broadcasts of especially important events live broadcasts from the scene current interviews with famous

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athlete anton smolsky won bronze at the start of the fifth stage of the commonwealth cup in biathlon, the victory was celebrated by the representative of the russian team eduard latypov . raubichi competitions began with the men 's 10 km sprint. anton smolsky finished third with one penalty at the first shooting range, belarus continues to hold the lead in the commonwealth cup overall standings for other belarusian athletes. dmitry lazovsky came to to finish fourth stepan danilov seventh women's sprint starts tomorrow, in which our girls will also compete for high places. the olympic council of asia invited russia to participate in the asian games, and the international olympic committee welcomed this decision. the next summer asian games will be held in chinese hangzhou this year from september 23 to october 8. previously, it

could have created, in fact, a roadmap for the return of belarusians, russians to big tournaments . it is known that they will be admitted to the competition in a neutral status. and only those athletes who do not violate the olympic charter will receive admission, as well as a quote will successfully pass some individual interviews or checks, control will be carried out by international sports federations. the exhibition belarus intellectual continues its work in minsk advanced know-how in the field of healthcare robotics artificial intelligence and space attract a lot of attention, visitors are surprised by the variety of stands of the agro-industrial complex products for children of vegetarians for those who are engaged in sports and watching the figure, as well as for people suffering from lactose and gluten intolerance. the belgospischeprom enterprise is actively working on the creation of product innovations. biological valuable raw materials and new species are in priority. packaging. the second meal is the

maximum use of nature. flax minimization of chemical ingredients what our products here are marshmallow marshmallows, halva biscuits presented here at the corn sticks exhibition. here it is as much as possible with a natural component - these are juices and purees and pieces of fruit and berries, the products are presented with increased nutritional value, that is, we saturate as much as possible with those that are useful for a person for the human body. he sees the most advanced developments. maybe each exhibition is open every day, admission is free, and in february the belarusian exposition will be taken to the regions of the country. safety, efficiency and environmental friendliness, belarusian electric transport is in great demand. units of technology. of the greatest interest from russia there are large contracts in siberia with

yekaterinburg and krasnodar, a two-year contract continues in st. petersburg and healed in moscow in nizhny novgorod, our trams, trolleybuses and electric buses are in demand in plans to create our own electric car. in belarus, the allowance for caring for a child under the age of 3 will be increased from february 1, payments will increase by 9%. so for the first child, the allowance will be almost 600 rubles. for the second and subsequent children 693 rubles. for a disabled child 779 rubles. to the ministry of labor reminded that the allowance is recalculated due to the increase in average monthly salaries twice a year from february 1 and august 1, in general, the cost of paying benefits for caring for a child under the age of 3 this year will amount to 2 billion rubles. evaluate your strengths and get acquainted with a new form of control, knowledge already this saturday, eleventh graders all over the country. this is 53,000 people. they will write rehearsal centralized exams, as noted in the

ministry of education. this is necessary in order to work out the procedure for conducting a new form of certification of graduates to school. in addition, if any kind of nuances are identified, there will be time to quickly eliminate them. the centralized exam will start on may 14 from the russian or belarusian language, according to the applicant’s preference . they are adapted even more or there, more precisely, to the school curriculum to the basic one. uh, school course. here. uh, so applicants or students to worry about this. no need to be objective fair and all on an equal footing. you just need to show your knowledge for the school in the ministry of education noted. the result obtained at the rehearsal centralized exam will not go anywhere and will not affect anything. morning

should always be good we have such an energetic morning starts on the run with a warm-up. it can be said, here and further we start breakfast together with experts and athletes. let's prepare a delicious healthy breakfast. hope you don't get scared. we will have cabbage rolls today. wow, and it turns out that us in a set of slow carbohydrates. we have proteins in the set and we have vegetables and a small insignificant amount of fats in the set, we will analyze all the subtleties and talk about the cooking technology, first of all, carefully. inspect the cereal, and for this, the packaging must be transparent. look in the program.