the quintessence of aviation is the pilot, the one who flies the plane? we are the ground services we provide. therefore, our work is also very important. we work to ensure that the pilot can perform the flight as safely and comfortably as possible for passengers. my name is galina kovshova. i am the head of the ground handling complex of belavi airlines. and my task is to organize service for passengers at airports and airline aircraft.

this is, first of all, the most difficult of all the possible complexities of business. all information technologies and organization of cash flows and huge paper organizational work of service passengers and our desire to provide a good service to transfer passengers to maximum safety. of course , we say that flight reserves are 100% when all planes are on the ground, but this is not how we should work. we must serve passengers. we must maintain aircraft

. airline - this is about two and a half thousand employees, many divisions, and we all work for one thing. and so that the passenger is comfortable convenient and safe. the passenger is the most important person, probably for us. the main task of the ground handling complex is to organize services for passengers and aircraft at airports. this is passenger service at the airport terminal. this is the organization of check-in, passengers, the organization of the registration system for the alignment and loading of aircraft, the organization of passport and visa control, baggage service - such a large block

of work, including a complex of ground handling. this is work with claims and passenger complaints. we try to work with passengers so that the passenger leaves us after some unpleasant situation for him. my working day starts quite early at half past eight in the morning. sometimes even earlier, as a rule, it starts from the national airport, because this is where the main supporting services are located. the main unit of work is working with documents, because strict regulations and strict procedures imply the preparation of a huge number of papers. probably the most difficult thing is providing routine procedures are those that must work constantly. i’m very glad to see you,

is everything okay? in order for the system to work smoothly, we all felt comfortable at the registration desk for trainees, we could register at the airport; for this, there is a whole department that ensures the operation of the registration system and controls the correct loading of data. well, they conduct round-the-clock monitoring of the operation of the registration system, and they control the matter of automated shipments even a day before. how and is it correct? have all the necessary data been sent to the government authorities of the state where we are going to fly? i want all the necessary telegrams

that are exchanged between airlines , airports, government agencies, and air traffic control services to be sent out on time. these are telegrams that are necessary to ensure the take-off and landing of an aircraft at the airport. at this time , the flight load is being formed; this process begins almost from the moment the ticket is sold. in the future there will be passengers have some peculiarities; some carry sports equipment with them, for example, and it needs to be accommodated; some travel with an animal, and we must take this into account. can we place both pets and sports equipment in the trunk? the airline also transports cargo, and also transports the airline’s own cargo. passengers, like all people

, come up with the idea of ​​taking the most unusual things with them on a trip. well, probably the most unusual thing we encountered was a south african vessel with liquid nitrogen that was smoking right at the airport undoubtedly. the passenger was not accepted for transportation. battery, unfortunately, remains a huge problem for air transport. they are susceptible to self-ignition. therefore, in aviation quite a long time ago, strict regulations were introduced according to which lithium batteries can not be transported; phones and laptops cannot be transported in luggage, unfortunately, not all passengers. they know this: they hide their phones in their luggage, and airport security services know this. people are often very unloyal, so they simply confiscate and then find their own

the property will be. well, it's quite difficult. it's just troublesome. the transportation of sports teams, for example, or groups of disabled people who have in their luggage not only a bag with things, but also a wheelchair, will always be under separate control. groups well, for example, climbers are transferred to anti-tank backpacks, which are also transferred according to separate rules, with separate manual control of each backpack. the challenging part of the job is handling passengers' carry-on luggage. passengers, as a rule, not very disciplined passengers, want to take everything with them, well, everything house. strict carry-on baggage restrictions are in place to ensure that everything passengers bring with them can be placed either in

overhead bins or under the seat. this is primarily due to safety requirements. if turbulence or some kind of emergency suddenly arises . we shouldn't have bags flying around the cabin. they can injure a person carry-on luggage is determined by the space of the seat path and the size of the luggage rack, which is why they are so strict in my work organization. transportation of animals. all of them are very passengers love it, it seems that the safest thing for a pet would be preferably in the arms ; the safest thing would be for an animal in a separate container and the cat or dog will feel great there, but if, of course, they are

physically and mentally healthy. if a passenger wants to travel with his animal, he must declare this at the time of purchasing the ticket. the airline receives a request for a reservation; the airline must evaluate the possibility of transportation ; check how many animals are already booked on the flight; contact the passenger; we confirm the possibility of transportation to make the animal comfortable, we advise the passenger how to organize this transportation. what type of carrier or container should be required? what to take with you? the system is entered with a note that the passenger has a confirmed animal and when analyzing the load, when we analyze the flight, we see the number of animals on the flight and the method of their transportation. this is transportation in the cabin or

transportation in the luggage compartment. control of the container and control of the readiness of the animal for transportation is also within the competence ground handling complex. when handling luggage, it is very important that the handling company strictly follows all loading rules in the order in which the luggage is loaded. passengers do not now travel from point to point, there are transfers and luggage must fly with them separately ; as a rule, the luggage of transfer passengers and the luggage of business class passengers is most often loaded last in order to be unloaded first. this is also all within my competence. the luggage system

issues a special tag. tag contains the necessary information about who this luggage belongs to, that is, passengers. stickers are placed on different sides so that the luggage can be processed by the automated system. during baggage handling, it itself recognizes where to send the baggage. which trolley should i place it in so that this trolley will then arrive at exactly the flight for which it is very important to remove old stickers from previous flights, because if they remain, then the baggage may be processed incorrectly; the baggage handling system will recognize the baggage incorrectly and luggage to fly to the other side of the world. when all the luggage is already packed, it is delivered to

the air carrier with documents that require the placement of the luggage load in the trunk of the aircraft, so the loader does not have to invent anything. the system and specialists have already calculated everything. 24 hours a day, 7 days a week we are working to keep you up to date with current events in the country and the world. in addition , our team of journalists obtains valuable knowledge from experts. how to maintain and increase health, every friday. we bring to your attention

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. probably the most difficult period that we have experienced in civil aviation, our colleagues from other countries this is april and may 2020, when routes collapsed and countries closed. there were sharp sudden changes in the entry rules . according to international aviation legislation , it is

the airline that controls the sufficiency of documents for entry. therefore, in the ground handling complex there is a separate division - the passport and visa control group - the passport and visa control group of the ground handling complex is responsible for ensuring that all passenger documents comply with the entry rules of a particular country. if, for example, the validity of the passport will be less than required for entry into a particular country, or the absence of a visa, these are not small fines that are imposed on the airline. this is why this service exists, to prevent such situations. don’t be surprised if next to the registration agent there is also an airline employee standing separately who will separately ask you to present some documents, perhaps the airline

has some doubts about the sufficiency of your documents. we have to work in collaboration with consular offices and migration authorities. yes, this is also an important part of our work, and we must help our passengers. we cannot abandon them; we will incur responsibility for the passenger until he crosses the border. loading planning occurs simultaneously with the calculation of alignment remember, a children's swing is up and down, when the board is shifted, yes, through some kind of support, this is the principle, approximately the same as in an airplane. it has its own center. the mass of an aircraft is its own weight. by

alignment - this is the correct placement loading in order not to disturb the center of mass of the aircraft and so that the aircraft can take off safely and land safely. control over the calculation of alignment data is also the responsibility of the ground service complex, specifically the department for calculating alignment data. today's flight minsk-antalya calculation consists of the main weight of the aircraft, and then we have a crew, there is a cabin crew and there is a postal system and the system calculates in what place? what is the centering of each person next we have a kitchen, which is also taken into account, passengers are automatically loaded into the automated system and the total weight of passengers and the alignment of the luggage are considered, which is also distributed among the luggage compartments.

and this centering and seating chart also have a certain weight, very interesting and beautiful, which indicate who sits in what seats, green, we have women mail , red ones, and men, we have infants, that is, with children under two years old, there are yellow ones 12 years old. preparations for the actual flight begin from placing the aircraft in the parking lot. up to 30% occurs during aircraft preparation . in parallel with the preparation of other services for aircraft departures, aviation technical personnel prepare their equipment, inspect the wheels of the landing gear, engines, engines, birds may be caught. therefore , before this, special attention is paid, especially in the summer

. possibly engine shutdown. if a large flock gets into the airport, there is a service to scare them away . the task of any aviation technician is safety, so that everyone gets to the point a to point b were satisfied. naturally, no aircraft can carry out a flight without fuel , therefore, in order for the aircraft to be able to carry out everything that needs to be refueled , the amount of fuel is determined depending on the planned commercial load

of the aircraft and the flight range and weather conditions along the flight route. if the aircraft commander sees that he has a serious headwind along the flight route, the flight speed will be lower than usual, and the plane is fully loaded, then he will need as much as possible more fuel. this means, taking into account all these factors, the aircraft commander. determines the filling volume. then the crew will come to the aircraft and prepare the aircraft directly for flight. check the condition of the equipment, availability of emergency equipment, serviceability of the baptized luggage racks, completeness of the kitchen equipment , luggage loading begins. the restored time before departure

begins boarding of passengers on the aircraft using scanning of boarding passes , the system determines definitively and accurately the number of passengers who boarded. maybe you heard announcements at the airport looking for a lost passenger. reminds him that boarding is complete in this case, this is not just taking care of the passenger. this is the fulfillment of a very severe safety requirement. if such a passenger has luggage, this luggage is already placed in the air. vessel. this baggage must be removed from the plane. maybe he had some kind of intent, so the passengers will be looking. if they don't find him, the plane will fly away without him, fine, then

the boarding agents close the flight documents and hand over the passengers to the flight attendants. then passengers are served on board the aircraft. what impression does a person have when visiting our country for the first time? when i arrived in belarus, i saw that the sky was very strong and the water was very clean , the air was very good, the people were kind and everything. already very beautiful. i especially love belarus in the spring, when the chestnuts bloom, when yellow rapeseed blooms along the roads nearby. and this is

the yellow sea. she's simply mesmerizing belarus has a very good spice, good teachers, so i want to study here and after 3 years of living in minsk, belarus and the city of minsk for my family. almost my native country. watch the project's look at belarus on our tv channel. our program has the most active schoolchildren from all over belarus. i know that the middle ages are divided into three periods. it's early middle and later, so i said yes to win our game. they are not catching freebies, but new information. i had a drive when i studied music for 3 years school. uh, and if my memory serves me correctly, the horn is a wind musical instrument, the musical size is three quarters, because here the promotion is three times one, two, three tickets, the super final will be given to the one who

can answer the maximum number of questions, the question is quite complex , but something told me to answer exactly no alexey what is the formula for air, what is the formula? no. it's just a mixture of different gases. it’s nice to talk to you, look at the project. i know on the tv channel belarus 24. we sometimes say that the entire airline works for the aircraft commander, when the commander takes over an already prepared aircraft. he becomes the most important thing there. all services

are needed. if services are important, we appreciate it, we know the interaction with them, looking at the planes. we carry out a whole range of activities dedicated to checking the aircraft, checking all data entry data. after making sure that all procedures have been completed, the plane is completely ready to fly. after this, we contact the dispatcher and work directly as dispatchers. our service employs a large number

of dispatchers; all airspace is divided into zones. for example, i am a taxi dispatcher. i am responsible for all aircraft maneuvers on the apron. next, i hand over the aircraft to the launch controller for communication. the launch controller is responsible for takeoff and landing. he can allow the lane to be occupied. allow everything from the ground to 3,000 feet, then the plane contacts the circle controller and the approach controller, they work from takeoff to flight level 190. and then he switches to communication in district center dispatcher. these are dispatchers, mainly responsible for transit flights of aircraft. until the aircraft

arrives at the destination airport, the flight has not yet been completed. yes, the rice is still in progress , we cannot say that our work is done ; the aircraft is landing. passengers will arrive if they have all safely passed through passport control and have all received their luggage safely. we can say that after this our work is over. yes, if there are any problems with luggage, then, of course, the airline will accept the claim and will try to satisfy the wishes of passengers as much as possible. the most unpleasant moment at the end of a passenger's journey is the non-arrival of his luggage. we are trying to do everything in our power to resolve such an unpleasant moment associated with the trip. we have very good handling, which at all airports in the world helps to search for all luggage ; in the case of lost luggage

, one in a million passengers often fly from the first point to the last point by several air carriers. well, responsibility for investigative activities. always lies with the last air carrier, but passengers have the right to contact any air carrier participating in the transportation. very often they buy calls from belarusians. i am a citizen of the republic of belarus, i did not fly with you. but please help and let’s meet everyone. there are claims related to malfunctions everywhere. when transporting luggage, baggage is accepted only up to the exit. a passenger from the baggage claim area, according to the aviation rules of the republic of belarus, as soon as the passenger checked in for a flight - this means that he is now under the responsibility of the airline, and whatever happens to him at the airport, either at post-immigration control, or when entering the plane

, the airline will be responsible for all this, so there is a feature, probably, of air transport over all others. i feel great satisfaction when i manage to solve some difficult problem, a difficult situation with a passenger, a difficult situation with documents, difficult to load. when everything works out well, then... yes, i'm happy, that's it fine. in total, i have been working in civil aviation for 26 years. i came by inheritance from my parents. most of my life was spent next to airplanes in military camps. my father served in military aviation and you can say that my dad once led me into aviation by the hand.

there is a not entirely obvious profession in aviation, but there are a lot of them in order to ensure the entire flight, for this only pilots and conductors are not enough, you have an official name, the units that i manage are the ground handling complex anyway airplanes are close roads, airplanes are still there. this is all life. and still, airplanes will always be a passion and love.