the store sells goods of one type or brand. examples: online store of building materials, it has everything for construction and repair. there are belarusian, there are imported, but everything concerns construction, or the online store of the olesya factory, there is outerwear and uniforms, underwear, tablecloths, all this is made of threads, everything belongs to one brand. marketpce can sell a raincoat from alesya, keramin tiles, and marmalade from krasny pishchevik, and a laptop from... the second difference is that online stores, as a rule, have real retail outlets, while marketplaces only points of issue of goods. well, and the third difference is the geography of sales, for marketplaces it is wider, they invest heavily in advertising and logistics, therefore they work either throughout the country or in several countries. it is important, firstly, for our legislation there is no difference whether it is a marketplace or a modest online store. in terms of protecting the rights of buyers, the requirements for them

are the same. secondly, stores on instagram and telegram, which, except for social networks, have no retail outlets anywhere, operate illegally. there are simply no agencies that keep track of instagram pages. the prices in these stores are low because they do not pay taxes, but they are illegal, as are the rights of their customers. there are schemes in which the owners of marketplaces themselves equip warehouses for goods, arrange delivery, connect buyers with sellers on their websites, sellers only provide goods. there are schemes in which marketplay takes on only the function of a showcase. customers pick up purchases from sellers' warehouses, which means that packaging, assembly, and transfer of goods falls on them. on what how do marketplace owners earn money? they receive a commission from sales, sell ads on the main page of the site. they promote products in search engines, that is, you google pants pants of the company. which paid the marketplace,

will jump out above the rest, insert the product into the advertising mailing list via mail and sms, and of course, take money for beautifully designed sellers' pages. the most famous marketplaces used by belarusians are: aliexpress, azon, la moda, 21st century, onliner, deal and, of course, wildberries, this is the name in the last six months has become familiar in the news feed and comments. willberry. this is a russian marketplace, the management of which did not immediately accept the fact that any business in belarus will work only according to belarusian laws only in the interests of our citizens. this trading platform appeared here 10 years ago, in order to launch it here, the founders registered a legal entity in belarus and opened an online store. then willberry became a subject of our economy, obeyed our laws on advertising and consumer protection. but in 2020, the owners of the business began to conduct it

through a russian legal entity, and buyers were deprived of the right to pay for orders after inspecting the goods. they began to take money in advance by banknotes, then they argued that the coronavirus was spread through banknotes. then there were several switches between legal entities. in august 22 , wildberries began to work again as a belarusian company, and already in september, the site began to charge money for the return of goods, and this shocked buyers. if we talk about clothes, the real color of the fabric density is often differ from what we see in the photo. the size chart dances, so buyers order several things to choose the right one. the cost of return fluctuated from two to 4 rubles. and the losses on it discouraged any desire to buy. for example, you found a turtleneck for 40 rubles. you ordered four pieces in two sizes in two colors. one of the colors turned out to be different from the photo, one of

the sizes did not fit: you took one turtleneck in a decent color and your size and are obliged to pay for the return of three more pieces, 3 rubles each. for each, total 9 rubles for return, that is, for air, this is 25% of the cost of your item, in fact, you pay for trying on, which is not provided for by the laws of our country, and according to them , a person has the right to return an unused item within 14 days from the date of purchase, and for this, no special reasons are needed that the buyer changed his mind enough. in return, he is obliged to give back exactly the amount he paid, and not a penny less. in the case of a return, a person received an amount reduced by the cost of the return sending the order, which in itself is a gross violation of the law on consumer protection. if the payment was made after trying on, then the company legally unjustifiedly withdrew money from the buyer's card. belarusians began.

did not hold out for long, before the new year there was a flurry of orders and on december 9, the twenty-second , the paid return of goods returned, people again reacted with quite justified anger and complaints. on december 13 , a representative of wildberries was invited in march, he signed a protocol on the violation and a new demand to eliminate it. he signed, but nothing changed. after the belarusian agency drew up a second protocol stating that the trading platform had ignored the law. and with these two protocols, the experts went to the frunzinsky district court of minsk. why there? because the legal entity on which the wildberries marketplace in belarus is registered is registered in this district. there were two hearings: on january 16 and 17. each

hearing was held on a protocol. wildberries was fined for both. for the first, nine, for the second, 10 basic units. alexander lukashenko is firm in his convictions and decisions, especially when the case concerns injustice towards people, the head of state instructed the state control committee, also known as the state control committee, to sort out the situation so that it does not come up again. what exactly the guys from the state control committee told the cunning legal entity is unknown, but the notification that the return of goods is paid has disappeared from personal accounts, and most importantly, 124,000 belarusians received money on their cards that was withdrawn from them for the return of goods in the last month and a half. if you decide to first fight with the offender via the internet, you need to write to the e-mail address, which is listed on the marketplace website in the contacts section. the platform is obliged to promote the protection of consumer rights. wildberries, for example, likes to send everyone to a chat bot that cannot answer any

serious question, but few people know that in the contacts section wildberries has an email address that is read not by a virtual dummy, but by a living person. correspondence. must be saved, screenshots will also become evidence of your appeal, the same applies to correspondence in messengers with sellers, if a written appeal remains unanswered, you need to contact your executive committee, there is always an authorized representative for the protection of consumer rights, if they do not help, to the regional executive committee, then march, many do not know about the protection system through executive committees , they immediately write to march, difficult cases remain there, simple ones are sent to executive committees, if ... first, it is better to refuse attempts to resolve the situation with the seller over the phone right away. such an appeal cannot be used in court, time is running out. second, you should not believe the seller's talk about the lack of money promises to give it back through

a couple of weeks. perhaps it is in the process of liquidation and in a couple of weeks there will be little to ask. third, if you file a lawsuit to protect consumer rights. you don't need to pay for it, it's free in belarus, so that everyone can protect their money and rights to quality purchases. the executive committee will help a person draw up a lawsuit, and this is also free. if marketplay works through a russian legal entity, you can write to rospotrebnadzor, and if the case goes to court, the person can choose where the hearing will take place in belarus or in russia. in general, belarus has the most advanced laws in the eu in the field of online trade and now the eurasian. the economic commission is working on an agreement that will regulate the general rules of this market. if we are talking about very distant sellers, for example, aliexpress, here lawyers cannot protect us yet, the violators are too far away, but with this platform acacias happen rarely, there the platform itself returns money to buyers, without

bothering about the wishes of unscrupulous merchants. now let's fix it: before the laws on advertising on consumer protection in belarus all stores are equal. it is not worth it. delays the exchange or return of goods. the faster you file a complaint, the faster you will get your money back. you should start communicating with the trading platform not with a chat bot, but with e-mail or paper mail. a claim for the protection of consumer rights can be filed free of charge. for help in dealing with an unscrupulous seller, you should contact the city executive committee, regional executive committee, mart or the consumer protection society. do not be afraid to contact the department. ask questions, the answers to them solve many problems. do not fall for the low the price of the product, it may turn out to be the price of your nerves and not to draw conclusions about such a convenient way of trading as marketplaces, based on a negative experience with one unscrupulous platform, because there

are many more who do not cause complaints. i am marina karaman and how to protect yourself while shopping on the internet, we figured it out, everything is clear, see you soon . we have forgotten how to enjoy the little things, be surprised, feel the connection between the times of generations, just notice. today, a year or a century ago, everything

that is considered ancient was once new, we ourselves, without noticing it, pass on knowledge experience through generations, it is in our smile, waves every day is made up of traditions, hands. in such a familiar look, we are proud of the heritage of our ancestors. we value the past for our present. only for our tv viewers, we choose the best routes. we also decided not to look at overseas countries and came to the belarusian city, in which alexander vasilyevich suvorov planned to stay seriously for a long time. and we send. many centuries ago , the lower castle and the settlement were located here, and then

the town hall towered, where the city magistrate was located, so the kobrin princes and their squads stopped and feasted here, specifically to show how unusual and wonderful our country is. the poet wrote 17 verses here, which were included in the one dedicated to the intercession of the holy mother of god. ancient iconostasis and rare icons. st. nicholas intercession of the holy mother of god, she has been protecting the city from various misfortunes for many years. watch the program of the city of belarus on the belarus 24 tv channel. they are delighted by every corner of their small homeland. here our parents lived here, now we feel good here , it's calm. we don't want to go anywhere. we feel so good, this place is such a spiritual and mental nourishment for us. there's a large area here, about 50 or 70 hectares, here

are the grass detrates, that is, in the summer all this was here, people who endlessly find inspiration in the simplest things, but now, when the swamp has been cultivated, when the birds have returned, when we go out, sit down we hear this singing, what...

we welcome everyone who is with us now, we have a great line-up today, three guests in studio and there will be a fourth participant via skype, sergey kurginyan himself, so without wasting a minute of airtime, let's start with this: this week, or to be precise, august 23, we will remember the day of the defeat of the fascists in the battle of kursk, it was in 1943, eight decades later, on these go, beat, vodka, vodka , schnapps, schnapps, on the outskirts of sudzhivoshniki noticed a local old man, he had not eaten for a long time, slept in the forest in the rain for several days, but it seems that the main shock for him was this meeting, or something else, i wonder what

strategic importance was represented by the gornalsky monastery of potsudzhi, which the ukrainian tank methodically. shot at with direct fire, here andrey , we will start with you, it is clear that the ukrainian topic is emotionally overheated, and i started with this not in order to dance more oil into the cauldron, but on the other hand, and what not to notice, again, why this topic really deserves to be firstly seen, it is necessary to talk about it, well, as they say, there were two options for attacking the bryansk region on the kursk region, here they are the latter decided which logistics were better, if they...

ukraine is our topic today. the president talked about this so much in his interview, i think we'll talk about it, he's warning them, they want to drag you all into war, so that you all burn, fight. and of course, these shots, i can't help but comment on them with this old man, with these fascists, what else can you call them, probably every belarusian, watching this, clenches their fists, that means, and simply demands that ...

eternal war, why are you interfering with good nationalism to develop, that's what good nationalism turns into, that's what this practice of rewriting history turns into, that's what the west's practice of supporting terrorist attacks and extremism turns into, into fascists who are walking on our land today, in articles in the german press that german tanks are again on russian soil, kursk, so let them know, and these fascists will be destroyed, and these tanks are already burning, everything will burn to hell, russia will never...

civilians, how they shoot up monasteries, how they mock the elderly, after all, they want to apply the same thing to belarus, they dream: