today, about 600

electronic services are available for ordering, all services that are located on the portal today are based on access to state, verified, up-to-date data sources, this is literally everything that surrounds us: registering cats, dogs, putting children on the waiting list for a kindergarten, installing new charging stations for electric vehicles, obtaining some licenses, certificates. the global goal is to digitize the maximum number of interactions between businesses and the state, and citizens with the state, so that we are less contacted some one-stop services or some authorities. you have such an office, everyone who is in this studio behind the scenes, even if we did not create it, absolutely, as the head of state says, we do not have a digital dictatorship, and this is already the same electronic government that everyone is talking about, yes, absolutely right, electronic government is nothing more than a set of information and communication technologies that allow us to communicate with the state without leaving home, young people, they are all already in online, they have no idea that you can come to an official's office, stand in line, collect a package of documents to get a certificate, we don't buy paper, we don't do

paper mailing, we make all requests in one click. hello, the program "say don't be silent" is on the air, tatyana and victoria popova are in the studio. and our guest is the head of the electronic department.

that's right, there is a lot of positive experience in creating platforms in different countries where you can resolve certain life situations in one click. for us, this is a single portal of electronic services - poslugabay, in the neighboring russian federation, for example - it is gosuslugi, in kazakhstan - it is yegovka izet. such platforms exist in australia, in estonia, in south korea, in different different countries. but of course, when we studied someone else's experience, we did not copy it blindly, we implemented it in the conditions of our belarusian realities. we have our own legislation, we have.

because we simply cannot list all 600, right, to be exact, today there are 598 electronic services on the portal, that is, almost 600, and these are services for citizens, and for business, and for government agencies, i'm getting ready for our meeting today, i scrolled through the news feed again, i understand that services appear every week, or even two a week, in september seven new services, in august eight new services, in july they digitalized the certificate of receipt of a subsidy for housing construction, in may they digitalized the certificate of status on the register of need.

subscribers transfer information to the social security fund about those who want to insure themselves in this way, the information that is necessary for making such decisions, it is all transferred via secure channels, this information comes from you directly from employers, in this case we act as a transmitter of this information, the employer accumulates information on his side, and in order for it to get to the social security fund, we organize a secure channel for such data transfer, that is, the point of the portal is that it provides a dialogue between different information systems, such systems today... 63 are integrated with us. what are information systems? these are sources of information for services. when we want to receive information about accrued taxes, we contact the mns database when we want to get information about a car in the gi database, that is, all the services that are located on the portal today are based on access to

state, verified, up-to-date data sources. and we just had a representative of the social security fund, we talked about this insurance and how safe our.

procedures, there are more than a thousand of them in the country today, and there is an order of the prime minister under number 119p, which contains the most in-demand, the most popular administrative procedures for their priority transfer to electronic form, so it was precisely in pursuance of this order that administrative procedures were very actively digitized in the twenty -third year, in particular in a comprehensive manner, more than 130 procedures in the sphere of land and property relations were digitized at one time, precisely in the twenty-third year, this means the conclusion of contracts...

to be right, no, this order is valid until the twenty-fifth year, and if everything goes well, if the state bodies authorized in time they will come to us and digitize, fulfill their obligations in this regard, 450 procedures will appear. i assume, i am almost certain that in the next five years there will again be a new order with the inclusion of those procedures that remained. that is, of course, the global goal is to digitize the maximum number of interactions of both business with the state, and citizens with the state, so that we turn less to one -stop services or to some authorities if we need to get extracts from a person.

moreover, an electronic digital signature on id card, valid for 10 years, id card is issued for 10 years and electronic digital signature, respectively, and if we get it separately somewhere in the registration center, there it can be obtained with...

technologies that allow us to communicate with the state without leaving home in one click, resolve certain everyday or business situations. well, these new services, they appear exclusively upon request. government agencies or citizens can offer something, maybe you are coming up with an initiative? so far we have not had such precedents for citizens to take the initiative, but again, returning to that order 119p, at one time a mailing was made to all regions, one- stop services of the regions, they sent just those administrative procedures that citizens most often apply for, so that they would be included in this order and transferred to electronic form, most often services arise on the initiative of government agencies , for example, on... the initiative of the state traffic inspectorate, services appeared to check online the availability of rights to drive a vehicle for

carsharing is very relevant. at the initiative of the ministry of health, a service for electronic medical examination appeared. at the initiative of the ministry of internal affairs, a service for checking the presence or absence of offenses in people appeared. such certificates are in great demand and are needed, for example, when applying for a job. that is, the ministry of internal affairs approached us at the ministry of internal affairs with the fact that a huge number of their resources are taken away by the fact that they issue these certificates on paper, so it would be nice to transfer this service to an electronic format. what happened? well, that's it another interesting thing, electronic service, you say, there are services, there is an administrative procedure, how does a service differ from an administrative procedure? for you and me, for end users, it doesn’t matter at all what this service is called, a service or a procedure, the division is conditional and it consists in the fact that administrative procedures are named in our regulatory legal acts, in decree number 200 administrative procedures for citizens are collected, in resolution 548 for legal entities, that is, if what is named in these.

who can receive this service, right, it is clear, well, the heart of the single portal of electronic

services is the user's personal account, you once called it that in an interview on the portal, every belarusian has one, information about which is entered into the population register, activation of the personal account occurs when you first log in to it, please explain whether i have such an account and how the activation occurs, all of you who are in this studio have such an account. behind the scenes, even if we did not create it, absolutely, that is, these personal accounts created automatically based on information from the population register, information in the population register is about everyone, both citizens of belarus and stateless persons, but whose information is entered there, so in order to start using the account, it is enough to activate it for the first time, activation is possible using strict authentication or non-strict authentication, if we are the happy owner of an id card or an electronic digital signature, we activate our account and get access to all services without exception, which are on the portal. if we have an id card or it is connected via the internet, we can also activate our personal account using email,

phone number, google or apple accounts, but it is worth understanding right away that we will see there, unfortunately, a very limited list of those services that are available to us without strict authentication, and how did it happen that i have not used this personal account yet? an interesting question, well, what needs to happen in life for you to really come and register there, probably, there is not enough information campaign from the same authorized bodies, where people come in person, for example, to the one-stop service, you still come to get some of your certificates, to satisfy some... everyday needs, perhaps there is not enough additional popularization there to offer you to use even right there on the spot the same service, but in electronic form, thereby unloading the one-stop services, of course, and you say at the same time that the id card is our assistant in this, and not everyone else i'm sure he needs it at all in this life, absolutely right, that is, today according to statistics we have only about 350 thousand

id cards issued for ten million belarus , and the process has been going on for a couple of years,

to popularize information, yes, as they say, so that people are aware of what it is, that they don't need to be afraid of it, and this is our future in the end, right, no matter how we feel about it, positively or negatively, this is the future, the future is in digital, every day it seems to me that dozens of new applications are being created, which make life easier, but no one knows about it, so yes, that's absolutely right, we, for our part, are also trying to popularize it as much as possible, and of course, we count on your help, well, and regarding the youth, i will support you. i recently met with young people, we discussed some business issues, and i, in the old-fashioned way, took out a pen, a piece of paper, they looked at me wildly, that is, they no longer really use these devices, moreover, when my son needed to collect some the number of certificates for admission, for employment, he asked me a question, and

what is it that is impossible to go somewhere, just and with one click get all the certificates at once, that is, they already have this request. well, actually, and for them, including, the mobile application eposluga was created, let's watch a short presentation video, and then you will tell us how this application works, how it can be useful, are you interested in the amount of child benefits or pensions, do you want to check the rights to real estate or the history of a car with mileage, want to quickly undergo an annual medical examination or check a business partner, the eposluga mobile application is more than 500 digital services... log in with an id card and solve hundreds of everyday and business situations online. let's ask right away, do you track how many

downloads of this application have already been made? yes, the mobile application was launched in december last year, at the moment... there are not many of them, about 10,000, well, what we are talking about, apparently, is still little informed, with the help of this mobile application, you can use the entire range of services, the mobile application is nothing more than access to the same personal account of the single portal of electronic services, that is, you can use the portal services through a computer, laptop, tablet, any device , including a phone, that is, by logging in to the mobile application, you get into your personal electronic account, even if you previously used it on a computer. all history is saved, all your personalized information in your personal account is saved, and absolutely identical a set of services appears simultaneously on the portal platform, the desktop version of the usual on the mobile application platform, and for this you also need to have an id card or for this you need to have an id card to log in strictly, that is, in the same way you can log in in the mobile application both strictly

and non-strictly, as well as on the computer version of the portal, the advantage of the application is that when you ... action on the computer we need an id card to the computer you can’t attach it, that some kind of reading device, because it ’s called, yes, that’s why citizens too they ask such questions, not only did i buy an id card, i also have to buy some kind of reader that will transfer data from my id card to the computer, in the case of a mobile application this is not required, most budget models of phones, smartphones have an nfc function, an nfc reader, we apply: the card to the back of the smartphone with nfc enabled , the data is read out through the nfc module and we get to the personal account, no additional device is needed. well, in order to register these certificates, even electronic ones after all. do you need an electronic signature, yes or how? to register certificates? no, we can get certificates on the portal, some requests are required yes, to sign with an electronic digital signature, again, what we talked about

earlier, since we already have an offer of eds on the id card, we can not only log in somewhere with the id card, but also sign something with the id card, receiving the id card, we get pin-1 and pin-2 for it, pin-1 is needed for authorization, and pin2 for signing, that is, you can make legitimate legally significant transactions with using an id card. from an id card, if we, as you said, create this signature for ourselves, yes, yes, that's right, but then we are only talking about the computer version of the portal, the standard electronic digital signature, it 's in the form of a flash drive, then we won't be able to use it in the phone, well, you see, why the older generation doesn't use all these services so actively, because they use push-button phones, without nfc functions, what to do with this generation, we don't rely on them anymore, we don't wait for them?

for now in electronic form and don't forget that we need to offer new interesting guests, we have connections,

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culture, history and architecture, all this collection is in one hell of a place. the kaluga tsarka gives the lord the quality of torture. in this case , you have the right procedure, which is what the skin and the investigators can know on their own and there they can work adjudication of the right of the private small group of krynits. yes, the carnivorous, authentic, byzantine and old russian traditions were mixed with yashe and the new european renaissance culture. and there we are late gotyka, yana fantastichnna spaluchae all these lynxes. great facts and untold news from the past. this is no big deal. the muddy

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the program say don't be silent is on air again, and today our guest is the head of the electronic commerce department of the national center for electronic services svetlana koranevich. svetlana, well, how would you rate, well, i will say, not even the interest of citizens and government agencies, but the readiness of government agencies for electronic services? government agencies are ready for electronic services, they are always happy to integrate their information systems and...

insurance systems, a request flies to the state inspectorate, and whether your car was in an accident, it depends on this the amount of insurance, that is, these interactions between them, it would seem, but in the interests of a specific person, are constantly added, and most of these services, when government agencies can specifically request something from each other in order to resolve our situation, banks request information from the same fss when calculating loans and so on, that is, there are a lot of these situations, well, i will confirm the situation as a car enthusiast, here we stopped carrying certificates and insurance too. you can forget and in general, well, as if today the traffic police officer sees the whole picture when you show him your driver's license, yes, that's right, all the information is accumulated in information systems, that's why we are talking even about the same administrative procedures when they are transferred to electronic format, now a citizen must bring a package of documents with him, most of this information is already in the information systems, therefore, by reducing the number of these documents , we make life easier for the citizen, and we request the necessary information online from

information systems that always...

not themselves, there are such services for notaries, lawyers, for judicial bodies, for investigative committees, of course, that is, they have their own set of data there, more extensive than for citizens, this is all described in regulatory documents with the ministry of internal affairs, that is, in this case, this is the service that was implemented on their initiative is provided according to

their rules, and the employer, let's say, wants to check the employee whom he plans to hire, he can receive such information with the consent of the person in relation to which such a request is made, yes, maybe one of my friends...

unprotected information, why is that? do we provide them legally this data? if the site is a consumer of this information, then it connects to our infrastructure to draw information from these reliable government sources only through secure data transmission channels, does it pay for this or,

of course, is it a consumer of our services and provides it as if secondarily to its already clients on its site, they said that there is the possibility of undergoing electronic medical examinations, in the twenty-third year , such... non-infectious diseases you may have, cardiovascular or some other diseases, so this questionnaire has been digitized by the ministry of health in the form of an electronic service provided on the portal, that is, each person can enter the portal for free and fill out this questionnaire regarding themselves, at

the exit they will also receive a number of recommendations that are formed as a result of the electronic algorithm provided by the ministry of health, that is, we understand that if you answered questions 5 7 and de yes, for example, yes, then the recommendation will be the following, so you have this set of recommendations for yourself, and at the same time your questionnaire goes to your healthcare institution, that is, when you come to a one-day medical examination to a therapist, you no longer fill out this questionnaire, your consultation immediately begins, the appointment of some referrals to other ultrasound specialists and so on, again saving time, on the one hand, increasing our awareness as patients, so that we understood what was happening to us, on the other hand, saving time at the doctor's appointment, well, we unload the doctors, because i just filled out a chebna one day out of pity.

and other recommendations and for tests, for examinations, for narrow specialists, all this comes out in the form of a structured algorithm, and if i had also ordered a coupon at the same time, the system for specialists would have been prices. there was no, but with the help of the portal you can get many certificates about the status of those in need of better housing conditions, about the amount of the pension, about the call-up for urgent military service service, what is the mechanism for obtaining them, we log in to our personal account, it doesn't matter whether it 's on a computer or using a mobile application, in the search we enter either some search word or the service code, if you know it, the code is what is written 225, for example, we find it and then with... the algorithm, if you need to fill out an application, we fill it out

, we enter some data for ourselves, if we logged in strictly using an id card or an eds, some of the data is already known and is pulled into these forms that need to be filled out, that is, there is still less effort is required to fill out this or that application, great, that is, the more actively you live there on this site yes, then the more information is already filled in for you automatically, i think, the data is filled in your profile from the authorization data, that is, a lot of information we already

accept documents only with a stamp, by

mail with a signature not electronic, why is that? perhaps the state does not pay such close attention to this point, perhaps there is no priority to transfer everything to digital, we have specific instructions on how to reduce the number of procedures as such, reduce the number of documents that citizens must bring, reduce the amount of time to carry them out and digitize certain interactions and make life easier for us, well , let's say. i received it in electronic form, and they tell me: bring a certificate, i say, it is in electronic form, bring us a paper version, i can insist on my own and say, like, accept it in electronic form, or if they ask for a paper version, how should it look in this case, there should be a seal, any results of services that are received on the portal, they are legitimate, presidential directive number two established that any information that is sent to activated personal accounts on the single portal of electronic services at ... is already legally correct in itself, that is, you are not obliged to prove anything to anyone, you can

show this certificate directly from your phone, and this will already be considered a reliable presentation. another thing is how we talked earlier about the readiness of government agencies for such interaction, the same as the readiness of government agencies to use id cards, somewhere the infrastructure is not ready, somewhere they did not have time to buy readers in time, somewhere else something else, and you come with an id card, it seems like you are a digital citizen, you are keeping up with the times as much as possible, you are not afraid of all this. well, it is clear, cutting down a tree under the window - is this

such a popular request that it needs to be translated directly into electronic form? i was also very surprised by this at the time fact, but since this procedure among many came into our possession 119p, it means it is the most popular in demand, i specially raised the statistics of thousands of requests to remove or transplant certain objects of the plant world, this is how it sounds correctly: removal or transplantation of objects of the plant world, that is, if you live on the first floor , a huge lilac bush has grown in your window, once planted by the city, you cannot just dig it up or cut it down, you must agree with the city administration by administrative procedure, yes it is popular, and i liked to register? most likely it will be about preliminary submission of applications in electronic form for marriage registration or adoption of a child. well , look, there is no soul in this, everything in one click you can’t even register a marriage

solemnly with a carpet, with a lady from the registry office, and on the state services boat of love, how can we do without it? also vanilla speeches, yes, on the state services you can even send your future spouse an invitation to marry, signed with his electronic signature, he also signs it with an electronic signature, agrees online that he is ready to marry me, then this application with two signatures flies to the civil registry office, like on social networks to become friends, and there are already examples in some countries when such a procedure works, this procedure works in the russian federation. it is quite popular in kazakhstan, this procedure also works, every 2 years it conducts research and then forms a rating of countries according to their level of development e-government technologies, as a rule, the leaders of this rating are the same countries, they only change among themselves, depending on who in the last two years turned out to be faster, more productive, more technologically advanced, and so on. among the leaders there

, as a rule, are south korea, australia, singapore, estonia, that is, these countries, they have long ago implemented all these technologies, and due to what they were so ... successfully implemented, what do we not have, to achieve their results? they started earlier, they, for example, have a more compact territory in the same estonia, the population there is much smaller, it was easier to cover this entire system, that is, you can’t compare estonia, belarus, for example, the russian federation, yes , it’s huge, so everyone has their own characteristics, regulatory characteristics, geopolitical characteristics, everyone moves at their own pace, i don’t think that we are lagging behind, i think that we are among those actively following the leaders, and i think so, not only i, and the un also thinks so.

then all this quickly happens at the border, as for citizens, they actively use those services that allow them to obtain information about themselves, according to the same certificates, what benefits were accrued in relation to me, and whether my employer correctly deducts taxes to the social security fund in relation to me, here is the same comprehensive service for checking the reliability of a car, for checking

the reliability of a business reputation, there is also a very interesting service, its name is long and not entirely clear, but it means that i can, as a lucky person, check.

there you can also look, any types of licenses are accumulated in a single register of licenses, this register is maintained by the ministry of economy and there is a service on the portal that allows you to access this register of licenses by onp. or by the name of the company to get a list of licenses that it has, any types of licenses are there, and we will break for a short while, subscribe to our

telegram channel, say don't be silent, leave us your comments, suggest new interesting guests, we are in touch, on the air... say don't be silent again, our guests today, the head of the electronic commerce department of the national center for electronic services svetlana karaneevich. svetlana, as you know, this year marks the 25th anniversary of the signing of the treaty on the creation of the union state, we are striving to unify legislation and so on and so forth, in connection with this, the question: how are things in the electronic space, in the joint, can, for example, citizens of belarus easily obtain information? some kind of certificate from russia, there, well, someone worked, yes, for example, for some time in russia, now applies for a pension in belarus and makes a request,

how simple is this procedure, there are other certificates on the contrary, data from belarus, how easy is it to get in russia, now a dialogue is underway with the ministry of digital development of the russian federation about integrating our portals of state services, state services our our eposluga bay, so that citizens of the russian federation could log in and receive services on the belarusian portal. on the contrary , i have already said that there are different levels of authentication, and if we log in not strictly, then services that are available without strict authentication by phone number, by email, by google or apple accounts, they are available without restrictions, not only to residents of belarus, another thing is that there are few of them, but they are available, that is, a citizen of the russian federation can also receive information, for example, about a car, it does not require strict authentication, and the president of the twenty -first ... signed decree 72, which approved the draft agreement with russia on recognition and electronic signature in cross-border

interaction, well, what is the state of affairs and are we really so mutually grateful? this is a separate very interesting topic and it concerns the development of the use of electronic documents in different countries, an electronic document is signed with what electronic signature, in different countries it is different, here in belarus it is our own. unique, which we are very proud of, in the russian federation it is our own, how to understand that the document is legitimate, how to check this foreign signature, russian, and accordingly in the russian side check the belarusian signature, in this regard there is a mechanism called a trusted third country, that is, in both countries such services are created in belarus, documents with a belarusian digital signature from the russian federation can be sent to the trusted third party service, that is , some russian company wants to make sure that the document is legitimate, it comes to us, we check it, send a response that yes, indeed it is legitimate, so the agreement you are talking about, it allows the legitimacy of electronic signatures to be extended to russia and

belarus on trading platforms, so that business entities of belarus could participate in trades on trading platforms of the russian federation and vice versa, outside the framework of this agreement such mechanisms are already working at the level of business entities, that is, for example, those large trade brands that turnover.

kazakhstan and in other countries, that is, the number of countries is also growing, with which it will be possible to organize this electronic document flow, well, and western countries, how do they participate?

something went wrong, the application is filled out, but it didn't go away, or you don't understand what to do with it, we take screenshots, contact technical support, that is, a single automated technical support service works, so we solve all these issues as quickly as possible, and we can only be happy about the feedback, because we sincerely love our product, so we want it to become better, it seems to us with our bell, as they say, that everything is good, everything is clear, logical, but receiving feedback, we understand where something still needs to be done or corrected, so it is always very positive i wish there were some examples of when exactly... thanks to feedback they found some, as the programmers say, bug, and fixed it, this happens all the time in relation to the mobile application in particular, a lot of things were fixed regarding authorization , so to speak, yes, let's say, users lacked this spinner circle that shows the authorization progress, nothing happened there for us, and they say: it's not clear what's happening, something is wrong, is anything happening at all, so they added this spinner at their request, and so on, that is

, many such little things happen, well, after all, about the unique... someone, for example, a bank is a consumer of our services, it does this only with the consent of the person who has contacted it, and it is obliged to have these consents, store them, provide them to us, for example, the same social security fund can contact us so that we provide them with consent, we contact our client, the bank, that is, and it provides us with all this, and if it suddenly turns out, god forbid, that something was done illegitimately, against violation of the rules, then the client will be disconnected from the service, of course,

well with further penalties, well, and i will announce ... here during this year before the end of the year there should still be services for registering children in kindergarten for registering citizens for deregistration for registration of vehicles. for exemption from payment for elevators, that's what i heard the most interesting, well, in the future , there is such a service in general, which will never be available for digitalization, there is such services are unique, for example, the export of certain historical and cultural values ​​abroad, there it is necessary to directly bring the object itself for certification, so that it can be given a conclusion and so on, it is impossible to digitize this in any way, that is, there are such

procedures where the personal participation of an expert is directly required, or where...

svetlana, thank you very much, we are delighted with how masterfully you master the topic, despite your philological education, well, it's nice that i want to trust you, i want to immediately go and see what's interesting there, you've already posted about me in your personal account, which i didn't start, but it already exists, well , super, we had an informative conversation, good luck to you and protect our data well, and we, tatyana shcherbina, victoria popova, say goodbye to you for today, goodbye, goodbye, svetlana koranevich is speaking now, i urge everyone not to be afraid of the digital future, to strive to keep up. over time, use the digital opportunities that the state already provides for us on the platform single portal of electronic services yaposl.by. svetlana, i ask you to leave your autograph, not a digital signature, but an analog one for now, so

to speak, the old-fashioned way. feel free to go digital, good luck and prosperity to everyone. everything that lives. watch modern belarus today on the belarus24 tv channel. this is news from abroad, broadcasts of especially

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