tv Bloomberg Technology Bloomberg February 14, 2025 11:00am-12:00pm EST
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the regional leaders of undermining democratic values and taking aim at the attempt to regulate hate speech and misinformation in media. we are joined by the ceo of tina bricks -- databricks. and a look at how the elon musk empire hired undocumented workers to build factories. tim: i'm checking out the nasdaq 100 this morning. it's up to tenths of 1%, jackie, bouncing around earlier in the session. we got a read on the -- retail u.s. sales earlier in the session and it wasn't good, they slumped by the most in close to two years. still, cuts came sooner than later. the nasdaq 100 had a good week shrugging off tariff concerns for the week. looking at shares of intel, 20%.
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we sell shares having their best week going back to 1982. investors are bullish on reports that the u.s. government might possibly get involved in a plan involving intel and tsmc. keep an eye on that. jackie: taking a look at shares of meta, the company is pushing into augmented reality and has identified their next big bet, ai powered humanoid robots. let's get more on this with mark furman, who joins us now. it sounds like something out of a sci-fi movie. what is their vision for this venture and how much are they spending to do it? mark: meta wants to own the nascent humanoid market, home robots that can do chores for you. fold laundry, carry a glass of water, bring something up the stairs. we have seen tesla in this game, boswell dynamics, other companies like apple, google, making investments. meta wants to be the qualcomm of
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the industry in the power the underpinnings, the software, hardware, artificial intelligence for the whole industry. they are talking to several partners. they are talking to these companies and they want to power it. today they are starting a new division run by the former ceo of the gm, mark whitman, hiring 100 people for the robotics field. their plan is to try to own the market and maybe even make a humanoid robot of their own. tim: is the idea here that they make money on the hardware? the software? at the end of the day, how does this help the company make more money selling ads? mark: meta is investing billions in artificial intelligence, a core technology useful for humanoid robots. the technology could be applied to humanoids.
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they are spending 65 billion in r&d and a portion of that will now go to humanoid robots. how can they make money from it? selling it to consumers, obviously, but also on becoming the platform and licensing their technology, parts of it open source. they believe that the hardware is pretty where -- pretty well done by the third-party manufacturers. where they see a step down is in the ai and software and they think that with llama, they can fill the gap. jackie: what has the company learn from their prior ventures, like in headsets, for example? what do they plan to do differently this time around? mark: i don't think they are going to do much different other than hiring more slowly than they did with the augmented reality metaverse push, right? about 100 people this year, it seems like small potatoes compared to the number that they hired at the height of covid and building out the metaverse and
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mixed reality. they are going to go more slowly here, investing less at the get-go, but the ambition is still the same. what's the moonshot? what's the long-term that they can own as a company? tim: mark, congratulations on this coup. earlier today we heard from jd vance at the munich security conference. take a listen to what he had to say. >> the threat that i were the most about is not russia, china, or any other external actor. what i worry about is the threat from within. the retreat of europe from some of its most fundamental values. values shared with the united states of america. tim: he called out european regulation of big tech, saying it's out of control, citing incidents from germany to sweden in the u.k. of what could be called woke policies as evidence of how europe has lost its way.
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mike shepard joins us now to discuss. how did this speech land with the munich audience? >> it fell a bit flat. when you consider the context of the munich security contact -- munich security contest, we saw his boss, donald trump, make this sudden outreach to vladimir putin in russia to try to negotiate an end to the ukraine war. ukraine really didn't come up much in this speech. overall, it was and elbows out address. he began with his remarks by saying basically there is a new sheriff in town and he really tried to suggest that europe needed to fall much more into line with his and trump's brand of politics, especially when it comes to the tech industry and regulation of online content and regulation of ai there is a thread between the remarks we heard today in munich , what he said earlier this week in paris, where he addressed the
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artificial intelligence summit convened by emmanuel macron. the idea therefrom vance was to talk about overregulation of that sector and say it is stifling innovation. he also again brought up the whole question of moderation and the risk of censorship through artificial intelligence. jackie: the vice president also seemed to suggest that the annulment of the romanian election in december was some help on called for, despite the evidence of russian interference. how did those comments land? >> again, this is another remark that didn't sit well with the audience, especially the romanian delegation. especially that russia had tried to interfere with the results. the far right candidate pulling up a surprising victory. the concern about russian interference with and tampering
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with domestic affairs of the closest neighbors is a constant concern. something we have heard from baltic officials we have an early -- have interviewed. we spoke with the ministers of lithuania over the past year and it is something very much top of mind. these are the kinds of interference operations that are a sensitive point for dance and the republican party, because dating back to 2016 we saw the trump election somehow tied to russian interference operations. this is something that he is trying to diminish. don't forget, he is not just aiming this speech at the audience in munich. he has an audience back here in the u.s. that he is trying to satisfy. the trump allies are looking for him to have this strong approach towards europe. even if the speech didn't land well in the room, it likely
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landed well with allies here. they want to see jd vance take this forceful role in propelling the maga politics of trump in the future. jackie: mike sheppard, appreciate you joining us. coming up, airbnb continues to see strong demand, stock surging on the outlook. more on that, next. this is bloomberg. ♪
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three months of 2025, citing continued strong demand following holiday strength. now for more, natalie joins us now. natalie, help us understand this. gig economy peers had muted forecasts, what is driving the airbnb optimism? >> they had a very good fourth quarter during the holiday season where u.s. airline carriers and people like expedia talk about strong international travel. in particular, airbnb saw acceleration of growth in all of the regions they are operating income including the u.s., where there was slowing demand last year, seems like it's really back in the later part of the year. tim: what's going on with the experience part of the business? natalie: they told us they would be spending $200 million into
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$250 million for new initiatives, including the relaunch of experiences. the ceo talked about how in the past they hadn't crossed market of the products enough, so let's say that you are staying in a particular city, they don't push or promote that related experience as much. the relaunch will be better at that. tim: natalie, thanks for joining us on air with b and b -- airbnb serving. let's bring in tiffany wade from columbia threat needle investments with 65 million in assets under management. starting with palo alto networks, we want to get your thoughts there. shares are down 4% as we speak. they reported a disappointing earnings outlook, but the checkpoint had strong results. what's going on with palo alto? >> across the cybersecurity space we are seeing strong trends. the last of we saw customer
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rationalization of spending coming to an end and sales growth is picking up again. palo alto is obviously down today. for the most part, the metrics that they recorded were pretty good. some of the key metrics that investors look at, like recurring revenue, was strong in the corner -- quarter. however, free cash flow guidance looks like it's second-half bloated for the year, which i think is disappointing some people. but i would say that the other important thing we are positive on is that over the last couple of quarters, palo alto adopted a platform approach to product sales that seems to be resonating with customers and we saw a remanence of that this quarter helping customers consolidate spending, a trend we have seen for the last couple of quarters. i also think that for the longer term, the trend of increasing cyber threats is not slowing down and they will play an important role in helping customers secure data in their
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ai models with companies facing traditional security threats like data breaches, but also new threats driven by ai, like more sophisticated threats for enhanced security designed to disrupt output for the ai model. jackie: tiffany, let's stick with ai, particularly the big tech giants that have made some pretty wide comments about infrastructure, r&d, talent investments. how discerning our investors when it comes to this kind of spend? do they care where it's going, especially now off the news that meda is building a humanoid robot, surely going to take quite a bit of investment there. tiffany: yeah, i think investors are definitely keeping a close eye on the amount of spending that these large companies, like the hyperscalers, are putting into ai and over the course of the next couple of quarters will want to see returns. for the cloud providers
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specifically, they are spending a significant amount of capex investing in ai processing capacity in order to stay ahead of trends. the amazon ceo, jeff bezos, recently said that he thought we would see a world where virtually every app would have generative ai and they need to stay ahead of this. the cloud providers are offering a variety of ai models with free use cases, but they also help customers tune the model and adapted to specific needs with tools and services like secure data storage and data management to make it easier for customers to handle the large data sets required for ai models. i think that these services should be seeing additional demand with faster adoption of ai and we will be seeing these companies becoming kind of the toll roads for ai, whether it is the cloud, the tools, the developers, or the processing capacity that customers need in order to allow other customers
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to develop and deploy ai. jackie: we have seen comments from washington that the government plans to be more supportive when it comes to investing in artificial intelligence. how much of that initial enthusiasm for the trump venture that was announced has worn off by now? tiffany: the stargate venture i think is a flashy announcement, but i think it is more of the same of what we were seeing, there was already a significant amount of capital investment going into infrastructure spending, formalizing announcements with multiple companies investing, that's a great news story that maybe accelerates some of the spending, but i think a lot of it was going to happen over the next decade. tim: are you not at all concerned about the capex spending from the hyperscalers being too much? tiffany: i don't think they are overspending right now. a lot of that spending from the mag seven companies is going to
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their own use cases, where they are seeing returns on investments in terms of better advertising models, or better off ramps to customers. but a lot of the spending is going to support their customers who are trying to develop ai tools that they are going to sell in the future. i don't think that the -- i wouldn't call it overspending at this point. i do think that the adoption curve for ai is probably going to pick up significantly from here as costs come down significantly. that is going to fuel more demand for the services that cloud providers are providing. tim: the news that we got from deepseek two or three weeks ago, does that mean that indeed, these companies have become more efficient when they are training llm's, for example, and will meet all the capex that has been invested? tiffany: that is definitely a
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concern in the market and you saw that one day after that announcement. but i don't think we are going to, i think what we are seeing is that the deepseek announcement really highlighted the efficiency of model development already. so, costs for model development from established players like openai and anthropic have been coming down almost as quickly as we have seen in the deepseek model. it has really highlighted how efficient the models are becoming, how fast the technology improvement is. if we need less processing power per computation, or for inferencing, for instance, i don't think it leads to lesser demand for processing capacity. i think it means that adoption picks up faster. so, if you think about the adoption of cell phones as they got cheaper, more people bought them. you didn't end up needing to make less cell phones. jackie: tiffany wade, thank you
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for joining us. coming up, we are joined by the ceo of an ai start up on their big funding round. we are also watching shares of draftkings as they reported fourth quarter earnings beating expectations. also, guidance for the current year has moved to 6.3 billion dollars in a sign that a company is overcoming concerns for sports betting operators. this is bloomberg. ♪
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funding round for the company. let's bring in the ceo, owen hinshi. welcome to the unicorn club. how does it feel to reach this milestone and how do you plan to put this money to used? owen: first and foremost, happy valentine's day, thanks for having me. we are proud to have raised this capital. we've seen investment in areas where we have seen startups where in the last 18 months we have experienced a lot of accelerated growth as we brought that new ai capabilities to our customers. we will continue to invest in r&d. that is all to support the growth and demand we are seeing with one billion automated actions on behalf of customers every single week and we expect that growth to accelerate, if anything. tim: 125 million dollar funding
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round increasing the valuation by 80%. certainly, a big round when it comes to your company. i'm trying to get understanding about how difficult it was to raise money and the environment. how long did it take? was it easy or tough? eoin: i will say, it's never easy. raising capital in the markets is never easy, regardless. the reason we were able to raise this round, nine months from our previous fund raise, was the success we had in the market over the last 12 months. we have increased the number of automated actions by 10 x in 80 months and grown active users by 250% in 12 months. when you are posting those numbers and adding that level of value, it tends to attract a lot of investor attention. we find that the customer love that we generate is the real reason we have been able to raise this kind of valuation. jackie: let's talk about those
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customers. a lot of european startups kind of get a bad rap for not being the heavy hitters that you see coming out of the u.s. and silicon valley. where is your customer base coming from? eoin: it's a great question. we are headquartered in dublin but we have offices in san francisco, boston, and australia. we consider ourselves a global company. 75% of our customers are in north america, 25% in europe, but it is across a variety of segments, from commercial to enterprise strategic. i would say that the initial sweet spot for tie-ins was in the high-growth software companies like coinbase and snowflake, but since then we have expanded a lot more into traditional industries, like confectionery. jackie: we are expecting a much for it -- friendlier federal trade commission in the united states, some think it could open
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up the doors to more m&a. you operate in a space that could potentially see that uptake. have you thought about how far you want to take this? do you see yourself as a public company or perhaps selling down the line? eoin: great question. what we love to do as a company, honestly, is build product that our customers love and make our customers outrageously successful. that's what we will be focusing on in the short and medium-term. i think that if we do that, we will have optionality towards the outcome. right now we are hands-down focused on building every product. tim: eoin hinchy, tines ceo, joining us from dublin, we appreciate it. coming up, you heard eoin -- eoin mention databricks. we will hear from the ceo of databricks in just a few minutes. you are listening to and watching "bloomberg technology." ♪
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tim: welcome back to "bloomberg technology." i'm tim stenovec, in new york. jackie: and i'm jackie in san francisco. tim: let's get a check on the companies reporting earnings after the bell, yesterday. look at this, some shares higher, some kid shares are lower. roku is surging, up 12% after they reported fourth quarter results that beat expectations. they also reported adjusted guidance for the year that surpassed estimates. we saw a host of banks come out to upgrade the stock.
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look at twilio, down by 16% after their first quarter forecast fell short of estimates. investors, disappointed that there wasn't a guidance upgrade following a strong showing at a recent investor day. finally, shares of a beat -- airbnb are surging, up by 14.5%, their stock moving higher by the most in two years after an upbeat forecast for the first two months of 2020 five, citing continued strong demand after a bustling holiday travel season. they saw the key metric of knights and experiences booked growing at a stable pace compared to that same time a year ago, which saw 8.5%, not including leap day, beating slits -- estimates from analysts. jackie: sap and data bricks -- databricks are combining and for
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more, the ceo, eoin hinchy, joins us now. you said you are expecting $1 billion in revenue. talk to us about how this partnership is going to differentiate you from what's already on the market. ali: yeah, so this is, we only had one move this big 10 years ago with microsoft. we think it will be big for the industry. when we talked to our customers, they said the platform was great , but what about the sap data? it's the most important data in the world, powering all of the financial systems. 90% of fortune 500s. the data has been locked away, people can't access it. the partnership means that anyone who goes in perches databricks databricks sap, they will get all the data, like ai and so on, that is why we are so bullish on it. that's why we needed that quarter of a million dollars
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from the fundraiser we just did. jackie: another important partner of yours is microsoft, increasingly becoming a competitor, saying it's using its fabric quickly. what's the pitch to use databricks rather than fabric? databricks they -- ali: microsoft remains a great partner and investor. so is aws. sometimes they have their own products. the great thing about databricks sap is that now you have all of this data in it and you won't find it better. the other offerings out there in the market, with all the business data that they have, it's rich. what i mean by that is this is not just data on the financial level of the company, it's also the travel system. sap has, you know, concurrent proctor -- concurrent products with procurement and the data has been combined and enriched
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and is just as available. that's the big difference between using sap databricks and other platforms. tim: there's been a huge conversation lately around inference costs and i'm wondering if you have seen them go down. what does it mean for databricks ? ali: inference costs have gone down all the time. we have a research team dedicated to optimizing the software portion. then there's the hardware portion, which we don't build, but we are seeing 2.5 to three in the software. what does it mean? it means that it's much cheaper to build applications on top of ai. it's kind of crazy when you think about it. zooming out, it costs less than a dollar to produce one million words. that's basically three books. you can get ai to produce three novels for less than a dollar. that's what cheaper inference
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means. it unlocks all of these applications and that's what we are excited about. for those applications, you need special data. that is all that will matter. for enterprise to have the special data, how do you combine it with the special data they have with the inference that you can build these applications? tim: funding recently closed at a $62 billion valuation. is that it for fundraising? is it done? ali: never say never, you know? it's a significant portion that we raised and was invested in ai talent and in building ai assistants and in the gold market, expanding around the world with significant business in europe and asia, latin america. continuing to expand, we will need other people. we are still hiring, we have more focus on that, but never say never.
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jackie: we have reporting coming from our venture capital colleagues that late stage startups are struggling to get additional funding because of the dry up in ipo's. what's the future for ali: -- what's the future for databricks ? ali: we will be a public company, no doubt about it. it's not a question of if, it's a question of when. the thing is, when i'm trying to climb the market, we are trying to win the market. we raised this funding and now we will use it. we did this big partnership with sap where we can do this important data and now we want to build ai for customers and that's the focus, winning the market. jackie: what's the milestone that you are setting for yourself before you tell investors that are ready? ali: we are ready. you could press the button and we could be public today, the question is what's a priority
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and how much benefit did we get? the fundraising we just did, we are using a large portion of that towards liquidity for employees. you know, we are solving the liquidity problem and solving investment in business and in the products. it's an extreme sense of urgency. every day, if it is in our interest, we will go. if not, we stay private. my guess is that we will be public and it won't be too far in the future -- distant future. tim: how far? 25? 26? what can you tell us? ali: i would say that the earliest would be probably this year, but that's unlikely, is all i can say. but i don't think it's like a five years out thing. tim: just to confirm, the option to raise more money before going public if you need it is still on the table? ali: when we did this fund
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raise, we weren't sure that there would be enough interest. we thought maybe we had set the price too high and there wouldn't be enough capital. we were worried about that. we got twice the amount we wanted to raise in interest. close to $20 billion in interest. the problem was, investors kept calling me to say please don't cut me back. let me allocate the full amount i want to put a -- put in. let me lead this round. so, the interest for ai and data is just insane. i have never seen anything like it in my 10 or 15 years doing this. there is a lot of capital out there, they want to invest it towards ai. you are right, if you were not in ai, it might be a completely different story. it sort of a tale of two cities. the ai companies, there seems to be a lot of interest but then the non-ai companies, it sort of not great, not growing. multiples are depressed.
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unfortunately, it is like that right now. tim: eoin hinchy, databricks ceo, thank you for joining us. it's a tale of two companies. the ones backed by ai and the ones that aren't. vc backed unicorns, some of them reaching a tipping point, 1000 startups with a one billion valuation are -- or higher, struggling to raise funds. for more, katie joins us. was that surprising to hear? that they have investors clamoring to invest more and more money? or does it make sense given where they play in the market? katie: i wasn't surprised at all. i was well aware that there was a lot of investment interest in databricks. they are in a league of their own. there's a small number of unicorns out there able to raise a lot of money, you know? over 1000, maybe 1200, according
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to cb insights, and the vast majority, especially the ones that are not ai, or going through a tough spot. according to data reviews, fewer than 30% of the unicorns have raised money in the last few years and almost half of those were down rounds. that used to be something that you wouldn't do in greener times. what about these other startups that are not in the league of their own? what are the desperate measures they are resorting to? we have seen quiet reopening of more money but also other desperate things, like pay to play around, where you require investors to, you know, pay more money to be able to keep their existing stake. there's all sorts of different ways they are getting creative,
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here. some of them are taking on pretty difficult terms. much was made of what service titan did, although in the end they were able to go public about the round. most of them are not on track to do that. there have been very few in the last few years, so the industry is quietly talking about what has become known as zombie unicorns. unicorns that are like still there because they have revenue, but they cannot go public to provide liquidity for vendors. no one wants to acquire them because of their price in the last round and they are just in a difficult spot. katie roof, thanks for joining us. coming up, advertisers returned to. more on that story, next. this is bloomberg. ♪
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find online. this is bloomberg. social media platforms ,x -- platform, x,, seeing a surge in advertising as marketers rethink their positions of the platform as elon musk gains a newfound influence with the u.s. government. more on this, kurt wagner joins us now. how much of this has to do with his influence in washington versus x getting better as a platform for marketers to be on? kurt: the influence part from elon musk is a huge factor here, right? if you look at what it looks like today versus six months ago, there's not a huge difference. the marketers i spoken to don't see a huge difference. what has changed is, of course,
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his role in the government and the fact that it is now out suing brands that aren't advertising on the platform, right? if you are a marketer you are sitting there going -- is it worth spending money on this service or getting in the crosshairs of elon musk right now, given his power? some brands are choosing it's the time to return for them. tim: at the end of the day, though, does it work? does it work better than instagram, meta platforms, tiktok? kurt: as far as advertising goes, it has never worked better. it's a different type of ad. usually with x, twitter, you would be doing a digital version of a tv ad, which can be great if you are in the super bowl or the grammys. you are not really going to drive sales in the way that you would on google or meta-. it's a different type of ad that has never performed at the same
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level of those other competitors, which is one reason by their business has always been smaller than the bigger players. jackie: now that we are seeing this improvement on the platform, where does this leave x in the broader array of businesses that elon musk overseas? kurt: it's always been the most culturally important of those, given the speech factor, that he is out there commenting on politics and other things that are happening in the world. it is still certainly going to be a much smaller part of the business, of his empire, then tesla, spacex, even x ai is significantly higher. businesswise, it's still a smaller part of the portfolio, but again it's more the cultural and speech elements that give it so much cloud within his broader universe. tim: bloomberg's kurt wagner, to subscribe to the tech newsletter, go to
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bloomberg.com/newsletter. looking elsewhere in the elon musk empire, this big take looks at how tesla and spacex were walk -- relied on work from undocumented immigrants while elon musk advocated for a broader crackdown. sarah frier joins us for more on this. as i mentioned, it is today's big take. the julia love investigation, what did they find about his company's reliance on undocumented labor? >> it's really quite stunning. we are all used to the idea that a lot of agricultural projects, construction projects, a lot of cleaning projects do use undocumented laborers. what's different here is the elon musk proximity to the issue. and advocacy against undocumented immigrants. working with donald trump on policy and that area, posting on x about it constantly.
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this is a huge area of interest and concern for him. yet, julia love spoke with several undocumented workers who have helped be part of his expansion in austin with his factories. so, what they have spoken about is whether they are working on facilities, construction, on parts of expanding and maintaining those factories. it has been a critical part of, of the workforce for the factories and for some of the spacex projects. so, we have been talking to those people and trying to understand their role. julia spoke with about one dozen people. jackie: what did the company have to say about what you found
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in that reporting? are they improving practices in any way? sarah: we have not gotten a response from the company yet, we have asked for comment but heard no response. we worked very hard, julia love worked very hard to verify everything she was told. jackie: sara, thanks for joining us. coming up, tiktok restored. the social media product makes a return to the app store. more on that, next. this is bloomberg. ♪ ded? susan: where am i headed? ded? am i just gonna take what the markets gives me? no. i can do some research. ya know, that's backed by j.p. morgan's leading strategists like us. when you want to invest with more confidence... the answer is j.p. morgan wealth management
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jackie: apple and apple -- alb -- apple in alphabet returning tiktok to its app stores after a letter from pam bondi assuring them that it wouldn't be immediately banned. this has been tit-for-tat since it was immediately passed. this is underpinned by federal legislation. even though it's momentarily brought on, where does it leave the fate of their future? >> it could seem like a huge win, and it's a big win in this longer saga that it is now back online in both the apple in the google app stores, but it's definitely not the end of the road for the platform.
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donald trump has essentially stopped enforcement of a law that went into effect for 75 days. meaning he has roughly another six weeks. early april is now the deadline. what he has to do between now in the beginning of april is negotiated deal that would keep tiktok running in the u.s. but also addressed the national security concerns brought up in a bipartisan manner with the prior administration and prior congress. even though, like i said, it's a big win in the longer saga, it's not the end of the line for tiktok and does not guarantee its future. tim: what could the deal look like? is the deal on the table for the u.s., perhaps, to buy tiktok through a sovereign wealth fund if that gets established? >> the terms of the deal in various poses thrown around have been very mushy. every week we hear another kind of proposal or another interested potential acquirer or
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buyer. some of the names thrown out have, you know, denied actually being involved in any way. people like elon musk, who we initially heard was being considered as a potential offramp by the chinese government actually came out just at the end of january 2 say he's actually not interested. so, the sovereign wealth fund was another thing that was put forward, and in terms of how it will work, it was unclear. donald trump as of right now has given himself until the beginning of april for the enforcement of this law to kick back in. there's a lot of stuff on the table. it's uncertain at this point and we know there are ongoing talks between the white house and tiktok on a potential path forward. jackie: do we know what kind of assurances lawmakers want to see before we end up getting any
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kind of deal between trump and any other party involved? >> that's a great question. most lawmakers have been mum on this since the executive order was signed. we know that a large number of the folks that pushed the legislation across the finish line to begin with were members of trump's own party. some of them have come out to say that the law needs to be enforced. and that even though there hasn't been a ton of chatter since the executive order was signed, we know that behind the scenes there is likely a lot of pushback from folks who are concerned that whatever deal may end up coming to fruition may not actually address the national security concerns that got it shut down in the first place. so it all remains to be seen. tim: alex levine, joining us from new york. have a great long weekend. all of you have a great long
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weekend, that will do it for this edition of "bloomberg technology." don't forget about our podcasts, you can find on the terminal, as well as apple podcasts, spotify, and i hard. this is bloomberg, we will see you tuesday. ♪ ♪♪ only servicenow connects every corner of your business, putting ai to work for people. pfft ... every corner?
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every corner, nick. ow! so kate in hr ... hey kate. can focus on people, not process. oh actually, i have a question ... keep up, nick. do you have to be sick to take a sick day? patty in it is using ai agents to deal with the small stuff, so she can work on the big stuff. agents like secret agents? secret agents i control. with your mind? you know ... i played a secret agent once. - we know. - oh gosh ... i liked it. over here, ai gives tina the info she needs to get the job done. nick, what did we say about touching? no touching. good. ai helps jim solve customer problems before they're problems. for reals? for reals. for reals. servicenow is the only platform that connects every corner of your business, putting ai to work for people. oh, so we all work better, together! my work here is done. excuse me, which way back? uh, follow him.
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