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and that's what we saw today when the market plummeted! soon after the federal reserve says it has to keep buying bonds because the economy is still not strong enough to generate enough jobs without interest rates staying lower than they might otherwise be. the stock market's retreat where the dow gave up 62 points. the s&p dropped 4.9%, and the nasdaq declined .55% and can clearly be laid right at the fed's feet. that's because until the fed released the downbeat statement crafted after the monthly meeting the average is pretty much even keel and after a moment's hesitation the buyers and sellers were in equilibrium. the sellers -- >> sell, sell, sell. >> overwhelm the market and stocks began to plummet. detailing and explaining a pattern of stock buying and selling that while totally counterintuitive has become the modus operandi of the days surrounding these fed meetings, and i want to game it with me.

first, the stock market acts pretty sanguine in the days leading up to the fed meeting largely because we know the economy is too weak to stand up by itself. we know the fed has to continue buying bonds to keep interest rates low, and they told us that. lower rates allow companies to borrow more aggressively and hopefully from the fed's point of view so they expand operations. lower rates can help reignite what has been a red-hot real estate market that is now cool, because mortgage rates, while historically low have now jumped enough and home prices have now appreciated enough that affordability's gotten totally out of whack. some numbers say it's back to where it was when housing overheated the last time. we know how that ended. and lower rates can beget giant buybacks that can truly impact stocks and allow for accretive acquisitions and sweet dividend boosts and good for stocks, but the fed needs to keep buying bonds is endless chatter with

about how the fed won't taper. i try not to use that word on this show, won't taper the buying because things still aren't good in the economy. we used to call this -- this kind of story where we all know what the fed will say things aren't so hot when it releases the statement the equivalent of a dog bites man narrative. hey, it happens all of the time. and there's nothing really newsworthy about it. the whole meeting is totally obvious. it's a real walk through because everyone knows that washington's divisive actions have served to stall whatever strength there might have been in the economy just a few months ago. we know the dysfunction in washington and the concomitant government shutdown gave consumer and business confidence a grievous blow. you hear about it from everybody, right? confidence is the missing ingredient needed for people to start new companies and for companies to spend more aggressively and for you to feel better and it allows the economies to speed up and without it they fall flat. you know that because you listen to executives on the show all the time telling you the rancor

in washington is terrible for business and even though the economy had a head of steam going to the budget talks they sure don't have it now. hence the need to keep throwing the fluid on the occasionally flaring and mostly smoldering kingsfords. what's the fed to do when jobs are being created more slowly than the last six months? it has to stay easy and stay friendly. they nullify the competition from fixed income securities and then there's the second part of the pattern, the action of the stock market on the day of the actual fed meeting like today. that's the day when the fed announces exactly what we all expected, that the economy's too weak and that the sluggish growth is not strong enough to create jobs, so it must stay accommodative and continue its bond buying program. on that day buyers take a pause and sellers flood into the market. why, you might ask? okay. some actually believe that the economy was picking up and not getting softer and these clueless individuals act as if the statement from the fed that things are weak is the equivalent of man bites dog [ barking ]

a real shocker that causes them to hit the sell button. >> sell, sell, sell! >> others sellers are disgusted that the fed is reckless when it throws around $84 billion a month buying bonds that they sell because they simply think the whole thing is a house of cards. memo to those sellers who are often the most vocal in expressing their displeasure with the fed and come on tv all of the time. guys, why the heck are you in stocks to begin with? if you have that little faith in the fed and what it's doing, you should have sold a long time ago. the stock market pattern pivots again. after the selling dissipates, guess what -- >> buy, buy, buy! >> buyers come back. why? the exact same reason the sellers fear stock market exposure. the economy is so weak that the fed needs to continue to keep rates down, unlike the sellers these buyers recognize that the ramifications of the policy is to make stocks more attractive than all of the other alternatives, particularly

bonds. these are buyers who say what the heck else am i supposed to do with my money? go into cds and get .5%? that's real helpful. i'm supposed to buy gold and hope for the worst in the world and therefore the best in the precious metal? if you own a house, it's still a terrific asset, by the way and you paid off your debt and the stocks that are bond market equivalents and how can you not seek out the stocks like electric power and they yield twice what the ten-year treasury pays you and the capital appreciation stream on top of that. that's precisely what you should be buying on the sluggish environment. they can increase sales regardless of the weakness in the economy and they buy whole baskets of stocks in the s&p 500 because they know the stocks will top the performance of anything else out there. i know the pattern seems ridiculously easy to game. things are sluggish so the fed will stay friendly so stay in stocks, but it is true that there's still some shock value to hearing how poorly things are really doing, especially when we

hear more about upside surprises than downside ones from the companies themselves. however, that's just the way it's been and it will continue to be and it's why i keep urging you to stay in stocks, even after the off the charts segment with the fibonacci queen. i am telling you, you have to be able to book some profits. read my lips, do some selling. get ready for the next washington engendered swoon. they never fail to arrive on time. here's the bottom line, the pattern worked again. many people want to own stocks because they like that the fed has squelched the bond competition and then on the day they hear why they panic and sell and a few days prevail, and the fed's friendly and even as we hate it when it tells us once a month why it does remain on our side. thanks, fed. a once a month flu shot that immunizes stocks, stings for a day or two, but stock owners feel a heck of a lot healthier a few days later, and the buying begins anew. marilyn in texas. marilyn! >> hi, jim. boo-yah. >> boo-yah, marilyn.

>> how you doing? >> real good. how about you? >> i'm doing good except for it's raining in texas. >> all right. >> i want to ask you about insight. i bought it when it was real low, and i bought about a hundred shares of it and last week it shot up to 44 and i sold off some, but i kept some and now i know they have earnings coming out tomorrow and they're down, like 5%. >> remember, they've got something perhaps for rheumatoid arthritis, and any time you hear that anyone has anything for r.a., it is fabulous news. the idea that they've got something is what's more important to the earnings. i would stick with it, because if you have anything that lessens rheumatoid arthritis, your company could be in for multi-year move. congratulations to you. can i go to katherine in florida, please? katherine. >> hi, jim. thank you so much for returning my call and taking your expertise and time.

>> of course. >> verizon got involved with the obama health care situation either yesterday or today and it didn't help. it didn't work out. what i would like, sir, is your expertise, and i love you. i really do. i watch you every day. your expertise opinion. what action do i take with verizon now? >> you hold it. i got to tell you. let's just be really clear about it. i almost call them knuckleheads, the canadian company that designed the web site. that's a publicly traded stock and it's not doing that badly. the idea that verizon was thrown under the bus in the hearings and that verizon could be punished for this -- it was my judgment when i listened, it's ludicrous. if anything, verizon under 50 remains one of my -- >> buy, buy, buy! >> and i would certainly hold the stock. can i go to j.b. in colorado? j.b.! >> dr. cramer, greetings from the continental divide. >> what's going on?

>> i'm interested in agco. they recently declared their first-ever quarterly dividend and they disappointed the street by meeting the second quarter estimates by a penny. what are the short and long-term prospects for this company? >> you know i like agco. i took that call home last night when everyone else was doing interesting things, i was reading the agco call, and i didn't like it. because it turns out that no farm equipment company will go down when corn is 40% a year. i think it will be fine longer term and right now the ag sector is hurting because the price of all commodities are coming down. do we walk away from agco? we can hold it, but the pressure will continue. they did it again. live by the fed, we die by the fed. when the fed spoke today there was the usual panicked selling by the very people who bought stocks because they like what the fed's doing. don't worry. it rights itself in a couple of days. just stay the course. "mad money" will be right back. coming up. silver spoon?

from the breakfast table to taco night, b&g foods has the menu covered. do these brands belong in your portfolio as well as your shopping cart? find out when cramer speaks to the ceo. ask later, savor the flavor. buffalo wild wings is up big this year, and a piping hot earnings report has its stock up again today. but as it takes beer, wings and sports internationally is the real growth story still coming, or is it ready to cool off? don't miss cramer's exclusive. plus, electric slide. american electric power ran out of juice as wall street turned its attention towards interest rates. is that decline offering an opportunity to plug into its outsize dividend, or will regulation hold it back? cramer's talking to the ceo, all coming up on "mad money." don't miss a second of "mad money." follow @jimcramer on twitter.

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what do you do when a high-quality company with a long-term track record has a tough quarter? that's the question i'm asking about multi-year cramer fave b&g foods. it is most likely to recognize cream of wheat, ortega and vermont and the b&g pickles. many more. yes, old london. here's a food company with a 3.9% yield and the kind of stock that tends to thrive when the economy's slowing which we know it is. it's a proven business model. they buy neglected and forgotten brands and the new packaging and new ads and additional marketing. since i got behind it almost exactly three years ago. it tripled in three years, not too shabby, but when b & g

reported two weeks ago, the company missed estimates. private label competition from some of these food service providers, they cut into the margins and the company had to do some discounting in order to maintain its vibes. the stock got hit falling $1.50, and it kept sinking and it fell off the high of 37 and change for the quarter. is this a buying opportunity? or are there bigger issues that we need to be concerned about? i'm inclined to think it's the former. let's get a better sense of where the company is going. welcome back to "mad money." good to see you again, jim. do i have to be worried? you guys are so consistent. on the conference call because you're an honest, consistent guy, you talk about the center of the store not doing well, and the competition of the likes of the providers and i pulled up cisco's web page and they have pickles and mexican food. this is the first time i felt that maybe you were telling us be careful. >> not be careful. i mean, it's a challenging environment and it's not just us. you can look at any food company

that plays where we play and it's a tough environment. i think part of it is changing eating habits and part of it is center of the store customers are challenged to some extent, but these brand have been around a long, long time and we look for a steady performance in the long term. >> a lot of people don't understand the term center store and they may not understand. the notion of a secular change. people snack more. you are moving aggressively in the snack food business, including some new products that we just got. greek yogurt bars. >> right. >> can you outrun the center of the store, can you explain that to us, and go to the snacking section where things are much better? >> we already made a big move there. as you know, next year the snack part of the business will be about 25% of sales so we've made a very significant move over to that, and we think that there's going to be organic growth, and obviously growth from the acquisitions next year out of that. having said that, we're not forgetting just because we have

new toys, we're not forgetting what brought us to the party here. we think the grocery part of the business is very solid. we continue to execute a lot of new products against that and we're looking to get back to flat if not growing in the grocery part of the business and then take advantage of where consumers seem to be moving in some of their eating habits and snacks and bars and things like that and certainly more sales in warehouse clubs. >> right. right. now why are these big companies cutting price like this? it's not their style. >> part of it is some of them are trying to regain business they lost to private label. >> okay. >> you know, when the times were much tougher. >> uh-huh. >> and part of it is everybody wants to grow, and one way to grow in the categories that are promotionally sensitive is to heighten your promotions. >> okay, but the discounting between old el paso versus your ortega, it's almost insane. i don't know why anyone would do

it. >> again, that's isolated to certain things. old el paso is being very aggressive in kits and taco shells and not so much in the rest of the business. so we're competing with them and you've seen some price erosion as we try to compete with them on promotions in that part of our business, but we still have very solid pieces of business in about four other components of the ortega brand, so it's not everywhere. >> you look at this steak and you look at this packaging and you do line extension with the melba snacks. do you take more aisle space here and pay more attention to this than other things? >> this is a resurrection. >> you said it was pretty precipitously was the term you were using. >> the one customer where we've launched the new packaging launch, the display activity and racking that we want to do, that customer was declining 14% year over year. the four-week period after we

launched this, it was up 30% year over year. so we saw the opportunity there. it's a matter of executing the opportunity and we think we've done it with the new package and the display activity and things like that. it was a brand we understood, so we really wanted to get our hands on it and we knew we could do that. here it's all about first refreshing the line, getting new flavors out there, and the flavors that we think consumers like, and then getting the shelf space back because this brand has lost a lot of shelf space over the years, too. >> what you're describing to me sounds like it really is much more business as usual. people got very comfortable with your beat, raise and buy. it sounds like with the integration, it can happen again and the buys are still out there. >> i think next year will be a very exciting year. we're very, very happy to have reckland orchards come into play because they're a very strong warehouse club brand. there is big synergy in the rest

of the lines and we think they'll bring great things. >> it sounds like things are right on track. i needed to hear that. i got nervous. david wenner, president and ceo of b & g foods. i feel much better. i know many of you own this stock and i would stay in it and i would buy more given the fact that bond yields are going down. stay with cramer. coming up, savor the flavor. buffalo wild wings is up big this year and a piping hot earnings report helped spice its stock up again today, but as it takes wings, beer and sports internationally is the real growth still coming or is it ready to cool off? don't miss cramer's exclusive. i love having a free checked bag

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those who have had a drug or alcohol problem may be more likely to misuse lyrica. having less pain -- it's a wonderful feeling. [ female announcer ] ask your doctor about lyrica today. it's specific treatment for diabetic nerve pain. to hear more of phyllis's story, visit lyrica.com. there's nothing this market likes more than a turbo charged growth story. just imagine buffalo wild wings, the beer and wings chain that roared $11.71 or 9% after shooting the lights outside when it reported last night. this was a grand slam quarter. buffalo wild wings earned 95 cents a share and up with a 65% increase and not to mention a ten-cent beat for what the analysts were looking for. it came in higher than anticipated rising 25% year over year.

same-store sales increased. when wall street was only looking for a 2.7% increase overall. to top it all off the quarter improved better as it went on, with august and september being better than july. at the end of the day, buffalo wild wings is a regional to national expansion story and they opened 22 company-owned stores in the quarter alone and they expect to have more locations and plenty of room to grow. they believe they can have 1700 restaurants in the u.s. and canada with more opportunities overseas overall. here's a company that keeps on delivering. while we never like to chase stocks here, buffalo wild wings has made you an awful lot of money and the stock roared higher, and that was three months ago. i spoke to the ceo and since then you caught another 36% gain. 167% gain since i got behind it in february 2011 and it's a fabulous story. do not take it from me.

let's talk to sally smith. hear more about the quarter and her company's prospects. welcome back to "mad money." >> hi, jim. thanks for having me. it's great to be here. >> of course, sally. this was an extraordinary quarter, two reasons that were not touched enough on the conference call. one is you did change the way you distribute your wings from the number of wings to pound. the second, you have mcdonald's against you with the wing initiative. it didn't seem to matter at all! >> we really did have an outstanding quarter, truly operations, marketing and guest experience came together. we did. we took a chance in july when we rolled out wings by the portion. as we had talked before, wing costs were very high and the wings were getting larger so we had a yield problem. we rolled it out and really trained the teams, and i think the guest really likes to get that consistent amount of meat with each order instead of by the number. so that went off really well. with regard to mcdonalds' mighty wings, you know, you can't help but think that their advertising about wings made people think about where you wanted to get

the best wings, and i think they went to buffalo wild wings because not only wings, beer and sports. nothing better. >> let's talk about beer for a second. i know a lot of people doubted, along with mcdonald's, they doubted you about introducing the new beer nobody heard of, versus coors and bud, but it's selling incredibly well, isn't it? >> it has been a hit with our guests. you know, we use our guests in helping develop the beer and we wanted to pair it to match really nicely with our wings as well as being very drinkable. it's called game changer brewed by red hook and it's already moved to the top five slot in beer sales system wide. >> that's incredible. i have an insight i want to bounce off you. fantasy football has changed the way people watch the nfl. in a blowaway game you still have to watch the last two quarters because you want to know how your players do. are people staying longer at buffalo wild wings for a football game? >> you would certainly think so with our same-store sales.

i think one of the keys for this quarter is the fantasy football draft parties that we held throughout august. we also partnered with yahoo sports on fantasy football draft day and held a record number of draft parties in the stores. if you drafted at buffalo wild wings, you're probably going stay and watch the game at buffalo wild wings. >> there's various schedule issues in terms of when the nfl is doing certain things. i need to know, do flex games help where you have a better game sunday night? do the number of weeks that have games matter because i know there's a calendar change this year in the nfl. >> i like to say as long as the game is a great game, you know, extra innings, overtime, whatever it is, that definitely helps. great match-ups help as well, and i don't know if it matters what day of the week as long as right now we're kind of in the confluence of sports. you have the world series, the nfl and nhl is back, hockey's back this year in the fall where

it didn't start until january of last year. so you can't ask for more sports. i like it when they're all scheduled a little bit differently, but any time a guest wants to come to watch sports we're happy with that. >> when i go international i'm not going to see football. what's going to be the driver? >> soccer. soccer is big across the globe. in fact, i think it's the number one sport in the world, and it's being televised. there are huge soccer fans, and then there are different sports depending on the country. certainly japan has baseball. vietnam has baseball. india, a lot of horse racing and car racing. we think there's a great formula there to bring our great wings and our sauces, tailored a little bit to the country and matching up with sports. >> you talked about october sales being good. i've been doing a lot of work on the ag complex because of some weakness is my favorite agricultural companies. it seems that the price of corn

has fallen so precipitously and wing prices may fall again. that does indeed fall to your bottom line, doesn't it? >> it sure does. i think we indicated on the call that wings originally started kind of climbing in august and september, but we've seen and we've given updated guidance that wing prices have fallen in october which bodes well for us in november and december. after the bell tonight, facebook reported. you were one of the people that made me feel like we should stick with these social media stocks. you're still finding good return for dollars in social media? >> we sure are. we have over 11 million facebook fans. i know we've moved dollars to facebook, to twitter and certainly commercial advertising, both television and radio really helps drive awareness, but we can connect with our guests really nicely on social media.

>> there was back and forth with john glass who seemed to be incredulous that you may want to put up store after store, after store. they clearly have a slower growth path than some want and it hasn't impacted your stock price except to have it go up. >> you know, we did have questions about our unit growth on the call last night. growing sales in our restaurants is just as important as the number of units. we'll still open 95 restaurants in 2014, just down slightly. we have more -- we've almost doubled our average in volume since becoming a public company ten years ago. 2003 average unit volume was $1.5 million. today at company stores it's $2.9 million. i take that growth, coupled with unit growth, but will concentrate on continuing to grow average in the volumes. >> why do the franchises on the aggregate not do as well as company stores? >> i think, and i'm sure you're

talking about same-store sales. i think they're averaging that volumes are just slightly higher than us. it really depends on partly when we've taken price increases. as a company we take it at one time. they may take it at different times and they may have the higher average unit volume and get in the same-store sales increase and they may be doing the larger amount and it turns out it's going to be a smaller percentage. >> thank you so much, sally smith, president and ceo of buffalo wild wings. >> thank you, jim. always great to be on your show. >> this place will keep delivering because the price of wings is coming down. do not sell it. up 11. that's a very different call from me from usual. if it comes in, you know what to buy. stay with cramer. this veterans day, "mad money" honors those who defend our country's freedoms by defending their financial future. if you or someone in your family has served in the american armed forces we invite you to join the studio audience on november 8th

for "mad money" invest in america salute to the troops. for tickets go to madmoney.cnbc.com.

as you all know i'm a spry 67-year-old man, and i'm not really in tune with all of this hash tag techie app stuff, but this new zeebox thing is pretty darn cool. it allows home gamers to interact with "mad money" with polls, trivia and behind the scenes content during the show. they're on the set z-boxing all of the time. download the zeebox app on the app store or google play, and you can get even more on our show. and now it is time for the lightning round on cramer's "mad money." what is that about? it's rapid fire questions and you say the name of the stock and i say buy, buy, buy or sell, sell, sell, and play until you hear that sound and then the lightning round is over. are you ready, skee-daddy? it is time for the lightning round on cramer's "mad money." i want to start with brad in

maryland. brad? >> boo-yah, jim from ocean city, maryland and shout out to my finance professor mr. marks. what's up? >> i'm calling about anhaeuser busch inbev. >> buy, buy, buy. it's an incredibly well-run company in a growth market. let's go to vincent in new jersey. >> boo-yah, jim. >> yo, yo! >> origins at 71.3% and revenue growth of 241.3%. do you see blue skies with the green flash on the horizon for horizon pharma, ticker hznp? >> they have their fingers in a lot of pies. if they can come up with one formulation that is big, that stock can go higher, as long as you recognize that it's speculative. let's go to emily, also in new jersey. emily! >> hi, jim. boo-yah. >> what's up?

>> thank you for all you do. you are the best. love the sleeves rolled up and love the show. >> thank you. >> i'm interested in avenir pharmaceutical. they partnered with the michael j. fox foundation for the movement disorder and parkinson's and they're up this year about 70% or 80%. >> right. my friend joe nocera wrote a piece recently, and i did with the michael j. fox foundation, and i'm proud of that. they have a lot of money and a lot of horse sense. if they're partnering that's a good sign. remember, highly speculative, no income, got to be careful always. it's your speculative play and it is not eli lilly. it is not pfizer. let's go to mexali in missouri. >> boo-yah, jimmy. >> yo, yo! >> it seems very undervalued at these levels. would you be a buyer? >> no. i don't like the management turmoil, and it's coming down so

much and we recommend that you get rid of this stock at 100 and i am not going back to it. let's go to upendra in north carolina. >> hey, jim. how are you? >> all right. how are you? >> good. good. thank you and thanks for your work, as always. >> thank you. >> i have a question for marketo >> is a very good company and it's in the space that i like in a mobile, social, but here's the issue. these stocks are going to be under a little pressure because of the high multiple stocks in the sector right now are under pressure. just don't freak out. i think it's a good situation. let's go to boaz in pennsylvania. >> boo-yah, jim. how are you doing, today! >> real good, man! you're from around me, what's going on? >> i'm a senior at drexel university, the college of business. and the ticker bhi, baker hughes. >> it's very cheap. you're not buying the highest

quality and you are betting for it to continue. i like that bet, and just you know, my favorite is still schlumberger in the service and esv, big charitable trust name ensco in the drill company and in the actual rig company and those are my two faves with baker hughes. mike in ohio. mike, mike, mike! >> i thank you, and wish a big buckeye boo-yah to you and your family. >> boy, am i into ohio state this year. i love that coach. smartest coach in the league. what's up? >> my question is what do you think of mosaic relative to potash, abm and bungie and whether any of these are a good investment. >> mosaic's okay and the absolute question, how does it look overall? it's dependent upon agriculture. agco is the best in the business, and you will hear there is pressure and when there

is pressure in the farmer even though they are flush, you do not want to own mosaic, with corn prices coming down, i will have to say, and that, ladies and gentlemen, is the conclusion of the lightning round! >> the lightning round is sponsored by t.d. ameritrade. coming up, electric slide. american electric power ran out of juice as wall street turned its attention towards interest rates. is that decline offering an opportunity to plug into its outsized dividend, or will regulation hold it back? cramer's talking to the ceo.

with interest rates drifting back down to lower levels it's not too late to revisit the bond-alternative stocks. consistent dividend name with high yields to give you a better return than treasuries. consider aep, the utility that sports a notoriously big dividend, yes, technical term with a 4.25% yield. it owns the power transition network along with the huge power generation portfolio, but it's not the cleanest utility out there and the company burns a lot of coals and over 60% of the coal base and they forced them to spend billions to

retrofit their plants. although typically utilities can pass the costs along to the consumer. while aep has recently gotten permission to raise prices in michigan, indiana and ohio. the major market in ohio is deregulating for 2015. there are fears this might actually cause trouble for aep as they face competition. while the company's revenues came in a bit shy of wall street's expectations they did come in a dollar off, and raising the low end of the full-year earnings guidance. the stock has rallied 8% over the last two weeks as investors come back to the fixed-income alternatives and let's check in with nick akins, the president of american electric power. >> hi, jim. great to be with you again. >> it looks like again you delivered the number and i'm wondering whether there isn't a pattern here. we're still not seeing industrial america drive sales higher except for texas, now, perhaps because of the shale plays. >> that's right.

that's right, jim. we're still seeing what i call a whack-a-mole economy where part of the customer mix does well and then the next quarter it changes and it's going back and forth between our commercial, industrial and residential load sectors, and you see it occurring quarter after quarter. so it would be great to have all three of those sectors lined up and improving, but right now it's a commercial sector that's improving. the industrial and manufacturing sector continues to suffer. >> and you were actually one of the companies that point-blank in your conference call, sequester is hurting you. >> that's right. we have some bases in our western footprint in the south central part of the u.s. and they're impacted, but other than that, though, it's been pretty negligible from a shutdown perspective of the government. >> consumers are smarter now, nick. i wonder whether every year they get better about conservation, and that's really part of the issue here. >> oh, that's true. that's true. we're seeing it in the

residential sector. even though customer accounts are increasing, the average usage by customer is decreasing. so the energy efficiency is playing a part in that role, and i think that's why our industry and our company needs to reevaluate our business model associated with that. it's really about optimization of capital and optimization of our business, as opposed to just meeting an ever-increasing demand for customers, which is relatively capital inefficient from the generation perspective. >> it's difficult to optimize when the government is saying, look, your cheapest fuel, coal, is not the one we would prefer. i talked to the consol energy ceo the other day. consol is coal and they just got out of thermal coal. i think they're afraid and i didn't use that term. i'm using it. you must be thinking every day they might say shut down those plants. >> you never know when, but certainly we've had some degree of consistency where we could make the environmental additions

we need to make. we've been able to recover those through rates and we're also making a transition from a resource mix from coal to natural gas and along with renewables, energy efficiency and transmission is seen as a resource, and that's why when we look at capital, we want to focus on transmission and grid resiliency around that infrastructure. >> one of my researchers gave me a piece from the columbus dispatch. aep is at 43 cents a share, and the columbus dispatch is reporting that you had significantly excessive earnings in 2010, but, you know, from my point of view, you didn't, but what kind of business do you have to rebate people because you own significant excess earnings that no other company in any other industry would ever think is significant or excessive? >> yeah, from a regulatory standpoint, that's one of the issues with regulated utilities. we are regulated with what we can make and that's regulated by jurisdiction and state

jurisdiction. they decide what's appropriate and what isn't, but what we've seen, pretty healthy returns in our jurisdictions. we're still from an r.o.e., return on equity perspective, we're still above 10% in terms of return across the 11-state territory and we're in great shape from that perspective. >> you have a big manufacturer -- because they closed their plant can actually impact your industrial that much? >> well, actually, the margins for industrial customer are extremely low. so even though we had the largest customers you referenced, they went bankrupt, went offline, it really doesn't have that much financial impact. we make more margins off of commercial and residential customers, so when you look at the financial picture associated with that, it has a pretty negligible impact from a financial standpoint. >> i think you delivered. this is precisely the stock.

i always say people should own and you should own a utility and i want to thank you so much for coming on "mad money." >> we will. thank you. >> that's nick akins. when you want a diversified portfolio you want a utility with a good and safe yield, aep. stay with cramer. tomorrow, kick off the trading day with "squawk on the street," live from post 9 at the nyse. >> i watch it in bed, and i also watch it when other people want to watch other things who don't know as much as i do about what to watch. >> it all starts at 9:00 a.m. eastern.

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look. i don't know who to blame for this disaster of a website. it's meant to be the portal to the crowning achievement of president obama's administration, the affordable care act. i don't know if it's kathleen sebelius is totally at fault. she told congress to, quote, hold me accountable. if that's the case, how come you can't fall on your sword and quit this red-hot minute. even michael brown knew to resign from fema after he botched the federal government's handling of the katrina tragedy. we don't know if brownie really resigned of his own accord or was pushed out by president bush, but at least he vanished and that's not a bad idea for sebelius to mull over or act on it.

i don't know if cgi group, the gigantic canadian concern that powered the website knew what it was doing when it set up this ridiculous excuse for an interface between the government and its people. they want to blame verizon for a big portion of the failure. sebelius was implying that verizon's hosting abilities were less than stellar. verizon was thrown right under the bus. well done. i can tell you how i would have handled this task and made the president proud. instead of giving the republicans all of the ammo they need to wipe out the program in 2014. it's ironic that had the republicans said this whole thing will fall apart on its own darn weight and we don't need to protest. i think they probably hear us. first, if i were in charge i wouldn't have given this contract to a canadian -- canadian information technology company. why not give it to a u.s. company, simply because, alas, this is the united states. have some pride in our american companies for heaven's sake. the people in ibm are cracking up about cgi, the fifth largest information company in the world could have gotten this contract and screwed it up so badly. i am surprised and say it

facetiously that the u.s. government didn't give the work to s.a.p. and emphasis. if you're going to go out of town why not go to s.a.p. located in waldorf, germany. or emphasis in good old bangalore, india. at least it's run by an american, and i think that company would never have performed as poorly as cgi. no, i would have stayed in this country and acted differently. this is an information technology initiative and it should never have been given to an information technology company. it was always a customer relations management project, and if there's a real issue here with sebelius and her crew, it was not recognizing that this whole website was about the client, the citizen of the united states, and not the health care system at all. so i would have given this entire contract to salesforce.com and told ceo mark benioff to make sure the

customer gets all the help she needs to figure out how to choose the right health care plan. i'll bet he could have put together an all-star team of social, mobile, cloud -- a team that could have made this thing work. perhaps google to answer queries. apple to develop the cleanest app and amazon to develop hard copy if you don't know how to use a computer. the dream team could have figured that out, too. and some company with a superb medical records background. this was a moment for american companies to shine instead of canadian companies to struggle to make things right. sadly and shamefully, i think the moment has now passed, a victim of inept execution and truly a failure of imagination. the imagination required to realize that the customer's always right and the relationship needed to be managed in the cheapest, best and most efficient way possible, which is exactly what these u.s.-based companies can do better than any other enterprises in the world. here's an idea, president obama. you want this program to work? then you're looking at the next secretary of health and human

services, not really my wheelhouse. do you think i can do any worse? mad about "mad money?" immerse yourself into cramer's world while you watch the show with zeebox. on your phone, tablet or on the web, get sneak peeks, go behind the scenes and join the conversation. download the free app today for the ultimate cramerican adventure. when we made our commitment to the gulf, bp had two big goals: help the gulf recover and learn from what happened so we could be a better, safer energy company. i can tell you - safety is at the heart of everything we do. we've added cutting-edge technology, like a new deepwater well cap and a state-of-the-art monitoring center, where experts watch over all drilling activity twenty-four-seven. and we're sharing what we've learned,

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facebook's fine. be a little conservative. there's always a bull market somewhere. i am jim cramer and i will see you tomorrow! >> oh, god. >> 25 years to find this. you're gonna have to pony up to get it. >> we are light-years apart. we're leaking oil like exxon valdez, dude. there goes trying to sell it. >> this is really [bleep] up. [bleep] it. like, seriously? >> i screwed up. shouldn't have done it. my name is jeff allen. i buy, fix, and flip cars. but i don't do it alone. i've got perry... meg... and eric. we are the car chasers.