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tv   On the Money  CNBC  November 25, 2017 5:30am-6:01am EST

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hawaii, everyone welcome to "on the money." i'm becky quick. this time of year always puts retailers to the test. this time we thought we'd come up with our own exam. making a holiday budget and sticking to it how you make sure you don't break the bank. what's that thing called where you store all your clothes? oh, yeah, the closet meet a company who wants to make your closet obsolete. and sisters cleaning up. how they make money with bath time "on the money" starts right now.
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we begin with something many of us are doing this holiday weekend, shopping, but instead of choosing between online and in-store, more retailers want you do most. but is it faster is it cheaper? courtney reagan puts it to the test that is our cover story. >> walmart and target, macy's and coles, home depot and lowe's the good news is no matter which, it was consistent it was the same case for each. >> coles was ready 42 minutes after. target, 45. >> the bag news is the experience did not go without hiccup. >> i was togot a call from kohls
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everything was ready but the tree skirt. >> this isn't even the closest store. it keeps going back. >> pickup was the easier part. >> that was pretty easy. the order was ready within one minute from the time i got to the counter. which was fastest? target all four orders were ready within an average of 42 minutes. kohl's was second, 46 minutes. the four cities put kohl's slightly ahead of target home depot third fastest at one hour and 15 minutes. macy's fourth, 2 hours and 11 minutes. lowe's 5th at 2 hours and 45 minutes. walmart comes up last averaging 6 hours and 32 minutes the older was placed the day before and wasn't ready until after 9:00 a.m. >> some are not available for
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same-day pickup but are ready days later come with a discount. by and large, the four cities had pretty good experiences. >> if you had to grade them? >> the pickup was easier for all of them, but i would say kohl's and target were probably the easiest. most difficult i would say was lowe's several pickups. the counter served multiple service option there was a long line, confusion. lowe's was probably the more difficult. >> courtney, thank you. >> yeah, thanks. >> great to see you. former retailer, good to see you. is that something consumers really want? >> it is something consumers want, and as long as you meet their expectations, it doesn't
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matter so much if it's six hours or one hour, so long as it's when you told them to be so your expectations are met so do i think people are going to have go get faster? yes. i think two hours is where you we're going have to come in to make the customer happy. what we found out is as long as you get it better, it's not so much the time, it's the expectation of it's really there, it's when they told me and it's fairly easy to get. >> it saves me the hassle of having to run through the store so i can zip it up a little bit? >> yes it makes it a lot faster for you. the next thing is a thousand of the walmart stores -- >> right if you ever have sleeping children in the back, you understand why that would be a huge advantage. >> or if your walmart happens to be between your office and your home or some trip on a regular basis, it's true if you drive through, you're perfect and you're on your way
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literally. >> black friday used to be the undisputed king on shopping days i wonder if it's jumped the shark a little bit as people go online and maybe they think i don't want to deal with the hassles because i can sit at home too. >> i last. when i was in the business on black friday w were open 10:00 a.m. to 10:00 p.m. and then it gradually morphed out to be what it is. even before, black friday was always your highest traffic day. frequently not your favorite all the families came and shopped and had lunch and brought the whole group. it with us something to do. >> it was something to do. >> it was the original beginning of showrooming they came and looked at all the stuff and came back and bought it later now that happens online. >> i keep hearing mall traffic is down pretty significantly prk but it's far too early to be
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wright off the stores. i know more and more people are doing online shopping, but when dow 'do you think there will be a tippling point >> unfortunately walmart is bigger than amazon, but you would never know that when you listen to what's going on. but it is. it's still a lot bigger. yes, brick and mortar is still a lot bigger business, but we've reached the tipping point in the fourth quarter when traffic was down and we saw growth online be almost 20%. >> what does that mean for the consumer does that mean we'll see fewer and fewer stores in the mall, fewer and fewer places you'll go to shop? how should i be looking at the future of retail if i'm at home sitting there. >> >> you know, it's funny. you're already seeing fewer and fewer. you know why you're not even seeing those stores but there are 1,083 malls.
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we're going to come to the point that we have 600 to 650 the way they're configured today those may not go away, but they're not going to be what we see today as a shopping maw. so that has to happen because we're gradually going to be 50% online in this country mastercard said last year of things bought for holiday shopping, 18% was bought online. it's true if you look at what macy's has reported over the last four year they show this nice growth online and they show reductions in store, store-for-store sales. so stores get bigger we don't know what to do with the space, so you'll see it in your stores too. >> jan, thank you so much for your time today. >> pleasure. the holiday shortened week was a record one for stocks. a powerful rally on tuesday sent the dow to a new mark and the nasdaq and s&p 500 also closed at record-highs as well, mostly
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driven by technology companies federal reserve chair janet yellen will resign from the federal reserve board when her successor is sworn in in february she was not reappointed to her post by president trump. she's the first woman to serve as fed chair. yet another massive data breach this one, uber announcing 57 million accounts have been compromisedle the breach happened last year and uber paid the hacker $100,000 to destroy the data there's no guarantee that that actually happened and the company made sure to cover everything up. up next on "on the money," the holidays are coming up and as you know, that could be expensive. we've got help with your holiday budget next. later whether it's fancy event or you want to look chic at work, rent the runway wants to deliver the perfect look for you for a fraction of the cost it would be to buy
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right now let's take a look at how the stock ended the week
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i like looking for clothes. >> also on amazon. >> i shop for myself i haven't really set a budget. >> yeah. >> we have a certain price range that we're thinking about right now. >> $1,000. >> under $500. >> about $100. >> i will shop till i drop. >> that is a pretty wide range of spending plans, but how can you set a holiday budget and actually stick to it joining us now is kimberly palmer thank you for joining us today we heard what all these people just said. but during the holidays is overspending avoidable or is this the problem we all gel stuck with
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>> it is unavoidable but there are extends you can take the biggest is to make the list of gifts that you plan to buy for people because that's where the problem is, there we tend to get overexcited as we're shopping as you just heard you can avoid it, but you have to make an effort to be self-disciplined, make a list, and stick to it. >> not what i do, wandering aimlessly saying, hey, this works for so-and-so, and this works for so-and-so. so what's the average budget >> on average, we're going to spend $666 in total. you want to think what you're going to spend and stay within the amount you plan to spend because we actually found a lot of people get so wrapped up in the holidays, they turn to credit card debt 56% of people actually built up
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credit card debt during the holidays, so you want to avoid that. >> did you say 60%. >> >> yes. >> more than half of us are trying to pay off last year's debt >> more than half and a portion of those people are still paying it off. >> okay. if i have a budget on paper, how do i actually stick to it? >> you know, it's really about not getting swept up in all of this excitement, the sales, the smells of the stores it it's all so exciting you want to bring your list with you and don't do what a lot of us do, which is buy one gift for someone, see something else, think they'll love it, and buy that as well cross off the person's name on the list once you buy it. >> you're done no more for you. you talk about putting these budgets down on paper, but are there apps that can help with
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holiday budgets as well? >> there are there's one called santa's bag it makes a list. you enter in each person's name and the amount you want to spend and it helps you track it. there's another one called shop savvy which helps you if you have a specific item in mind, you can make sure you're getting best price and track the best deals. if you have a specific store, you may want to download the retailers app because you can be the first to know when there's sales and discounts and make sure you're getting the best price and can budget it. >> making a list and checking it twice. thank you. up next, we're "on the money. fashionistas, listen to this a company ta lets you stay in style without breaking the bank. we'll tell you how. later, how these two teen sisters are blowing up bathtime.
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whether you need a gown or a black tie for after yorkt, you can rent at low cost that i do this by rents clothes instead of owning them jen hyneman is with us you've got 8 million customers what made you come up with this idea i think you were the first out there. >> well, i saw my sister buy a dress that she knew she was only going to wear once and buying
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that dress put her into credit card debt and she was talking to me about how she had been photographed in all of her other dresses and they had been up on facebook and in stay gram and she couldn't wear them again >> let's say there's a $300 dress you want to buy? how much >> we'd be able to rent it for under $30. >> in theory, you get ten dresses for the price of one you can wear them again and again. i know this has taken off. does anybody worry about, ooh, i'm putting on a dress that somebody else has worn and cutis? >> i think when we launched eight years ago, that was the concern, but now that renting is so usual, we're representing out music and cars to strangers, we
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actually run the largest dry cleaner in the world, we restore inventory to a perfect condition and we live in a more eco conscious world where to use something multiple times is actually smarter than buying it and wearing it once and putting it in the back of your closet. you have a subscription service. >> we have a subscription, $90 a month. you get four pieces. you keep them for the month and have four new pieces at the end of the month the idea is the four new pieces will help you update your wardrobe and you can pick something else for the following month that's different. >> what's the toughest part? what's been the trickiest thing to tackle? >> i think it's been logistic is we receive 100% returns from our commerce and we actually have to clean and restore and repair and dry clean those units and ship them out by that evening to new
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customers. so we have a zero day turnaround time. >> and we've been talking retail all through the show, it's a very busy time for retail. it's a busy time for you too. >> this is our busiest time of the year people are renting for special events, christmas parties, new year's eve, holiday parties. cyber day is our biggest and people are signing up for our subscription and we can provide you with a closet on rotation. >> it makes perfect sense for women. do you think it makes sense for women? >> i don't really. i don't think men need as much variety in their wardrobe. i don't think men are judged for their looks the way women are. the big impetus behind us, every other company is trying to convince you to buy more things and we're the only ones out there saying don't buy more things, buy less stuff and access ten times the amount you'd ever be able to buy. >> jen, thank you.
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it's always great to see you. >> thank you so much. up next on "on the money," looking at anies in the week ahead. and how sisters balance a million dollar company and, oh, yeah, high school at the same time
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here are the stories coming up that may impact your money this week. as we've mentioned, monday is cyber monday that's one of the biggest online
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shopping lines of the year on tuesday we'll get the case-shiller home price. it also marks giving tuesday that's a day that celebrates and supported fiphilanthropy on wednesday the rockefeller christmas tree lighting takes place at night and on friday we'll see how many cars were sold in the month of november. these are our guests these two entrepreneurs turned an idea they had for an art fair contest into a business. now they're running a business with a little help from their mom and dad. it's so great to have you. >> thank you for having us. >> how did you come up with the idea of the bath bombs by themselves >> this is about four years ago. we were kind of bored one summer and we thought whynot make som
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bath bombs we spent the whole summer mixed and matched recipes. we made 150 to make for art fair we sold out on the first day it was exciting for us but scary. we didn't think about doing anything until a salon owner came by and picked up our products to sell in their salon. >> let me pick this up this has got glitter there's something inside >> a bath bomb is generally sh spear cal in shape it releases aroma and color and smell. at the end of every bath,
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there's a surprise inside. >> jewelry. >> this is the bling bomb. >> this came up with it. the salon owner wanted to approach you you have taken this to an incredible level i know your mom and dad are involved too as coo and ceo. what's it like working with the family all the time? >> we're lucky our strengths are each other's weaknesses. >> what are your strong suits isabelle i'm strong at markets and she's stronger at math. >> we're both creative developing new products is really fun for us too. >> i think about our kids at home who are doing things like play basketball or volleyball. i think our schedules are busy how do you guys do this while in high school? >> i think it's difficult, but
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the answer is we have a lot of help we have over 150 employees and both of our parents work full-time. >> they work for you. >> yes it's exactly carolyn is not legally old enough to work at our mall cart burke she shas people working for her. >> caroline, a lot of kids think, okay, i'm going go to high school, college, and get a job. you have jobs and have a business are you going to go to college too? >> yeah. i think we're going to go to college because it's great anyway and hopefully our company will help us get into college as well as we can take that with us when we go. >> what's the best thing about running your own company and having your mom and dad work for you? >> getting to fire them daily. >> by the way, your mom is here. >> yeah, i know. >> what's your favorite part. >> i honestly love, we get to share our story a lot. i think it's great to inspire others to start a new company.
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that's what we want to push. you can be any age and do anything you want as long as you're really passionate about it. >> i picked the wrong day to wear white i found the bling. look there's something you can actually check things out. you guys thanks so much for sharing your story. again, very impressive that is the show i'm becky quick. next week, author james patterson, how we can get children to read more both in books and on screens keep it right here on "on the money. have a great one, and we'll see you next weekend jimmy's gotten used to his whole room smelling like sweaty odors. yup, he's gone noseblind. he thinks it smells fine, but his mom smells this... luckily for all your hard-to-wash fabrics... ...there's febreze fabric refresher. febreze doesn't just mask, it eliminates odors you've...
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...gone noseblind to. and try febreze unstopables for fabric. with up to twice the fresh scent power, you'll want to try it... ...again and again and maybe just one more time. indulge in irresistible freshness. febreze unstopables. breathe happy.
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