tv Mad Money CNBC May 16, 2019 6:00pm-7:00pm EDT
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song is so miserable it's about as bad as it gets you don't like dance or disco? >> i do dance. >> you are a great dancer. >> can i see it? no one will dance higher >> i can't unsee it. >> stop. >> oh, boy >> tha that's awful >> see you back tomorrow at 5:00 for more "fast." meantime, "mad money" starts now. my mission is simple, to make you money i'm here to level the playing field for all investors. there is always a bull market somewhere, and i promise to help you find it. "mad money" starts now >> hey, i'm cramer welcome to "mad money. welcome to cramerica coming to you this time from san francisco. this is invest in america: defining the future. listen, other people want to make friends i'm just trying to make you some money. my job is not just to entertain
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but to educate and teach me. so call me at 1-800-743-cnbc or tweet me @jimcramer. the nasdaq jumped .97% it's not that we rallied it's that the components of the rally actually made a ton of sense. this is a day where we separated the china winners from the china losers and that allowed many stocks to based on earnings share. we're beginning to get our arms around who will be hurt by the escalation of the trade war and who benefits. >> buy, buy, buy buy, buy, buy! >> the differences, they're enormous there is a gigantic gulf between them so why don't we start with the surprise winners let's start with cisco and walmart. last time cisco reported an amazing quarter with its business accelerating at a time when many analysts predicted it would falter this morning walmart same store
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sells 3.4%, the best number in nine years meanwhile, the digital business is pulling away from the pack. it's up 37% year-over-year but the biggest positives from both cisco and walmart, they express a degree of immunity, immunity to the tariffs that stunned wall street. the companies were widely perceived to be caught in the chinese crossfire. it turns out it's not quite true sure, president trump extends his 25% tariffs to cover the $300 billion in imports from china that are currently on touched, well, walmart is going the have to rise prices. i'm betting the impact will be much less pronounced than the bears would have you believe why? first, walmart is the world's largest supermarket chain and that part of the business is fine because we don't import a lot of food from china second, because of walmart's scale, it can source better than any other retailer save maybe amazon if they need to change supplies,
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they'll change suppliers and they'll end up with better deals. i'm saying you may never even notice the difference. how about the earnings honestly, i'm more worried about the strong dollar continuing to crimp walmart's sales from overseas than i am about the stupid tariffs again, walmart won't get through this totally unscathed, nor will the consumer but the damage is a lot less extensive than anyone thought, and that really helped to propel the stock much higher, and therefore moved the whole market with it. cisco is even better six months okay cago cisco's ce adopted a policy where the company was pleading its case in washington while simultaneously shifting its sourcing away from china. fast forward to the conference call robbins tells us the moment they saw the tariffs going up last week, the teams kicked into high gear and they've now done everything they node to do to get out ahead of this. while other ceos bury their heads in the stand, robins took president trump at his word and
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made the necessary adjustments it didn't hurt that china was already buying less and less equipment from cisco itself. don't worry, it's only 3% of the total. he started to search around the globe for other potential sources when his own business started drying up in china and by the time the tariffs were actually raised, cisco had already solved the problem the impact going forward, nil. [ buzzer ] walmart is a fresh breath of fresh air compared to macy's who are already being hurt by the first round. macy's is losing the trade war who else is losing well, how about any company that sells into huawei, the gigantic chinese telecom makers president trump basically blacklisted huawei you now need special equipment to sell components and you're banned for buying their equipment. that's bad news for a host of chip makers why world come, micron and xilinx, they all got hit today.
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huawei had the best technology for the 5g wireless, but without components from american suppliers, that technology doesn't work they're going get beat it could be the end for huawei's 5g leadership. that's a huge blow to this pioneering company that many in the industry actually feel is nothing but an arm of the communist party. this was a major escalation for the white house. trump did the same thing to a smaller chinese company zte, although he quickly walked it back you know what? this one feels different, doesn't it it feels different it's clear the president no longer cares if his actions hurt major american businesses. it's no longer enough to stop importing stuff from china and stop making stuff in china now you're not even allowed to key chinese companies. that's a dramatic shift for the president trump administration, and i'm sure the chinese are astonished, baffled at how brazen see being, especially compared to his predecessors,
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all who said all right, bring it on love him or hate him, trump figured out the consensus on china has been dead wrong. the chinese communist party doesn't have the capacity to retaliate. i listened to economists who say be careful, really scary china could dump a trillion dollars of treasuries. they think the chinese are holding the bond market hostage. please, bring on supply. come on, chinese, sell them to us we'll absorb them without much of a ripple. how about the tariffs against american produce ooh, right, scary? hardly how about pointless. our government has a long history of subsidizing agriculture. and if our farmers get hurt, congress bails them out. hey, there is an election year coming up. come on, chinese do better. what the china boycotts american products well, not many american companies have been really able to break into the chinese market boeing repeatedly assuring that one out of every four planes is destined for china, there is so much demand they could easily route that elsewhere
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forget that one. starbucks, that one seems to be embedded in the fabric of china hence why the stock keeps going higher kfc, taco bell and pizza hut, holding up surprisingly well trump just cut off business the most chinese account out there when he branded huawei a pirate. other than the semiconductor stocks that got hit today, there aren't many tech companies with huge exposure. i mean you got apple that's pretty much it. i'll admit it is tough for apple. after the president's huawei action, you could easily see trump or xi coming after them, both sides i still say you want to own apple, don't trade it. but i understand why people are getting nervous. they barely have any business in the people's republic. poetic justice if the chinese let facebook, amazon, netflix and google into their markets, they would have been able to retaliate against us for this huawei blacklisting, but they never did. if the communist party hadn't sanctioned rampant theft of intellectual property, they would be able to retaliate
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against the cloud kings, but our software companies don't see much point in doing lots of business there, and that means the communist party seems to have fewer ways to hit back at us than either side thought at the start of the fracas, either side bottom line, here is how i see it president trump is now in charge he is in charge of which american companies can do business with china. if you do too much, he'll smite you. if you buy too much, he'll find you. if you rely on them too much, he'll crush you, or in wall street parlance, he is raising numbers -- -- steamrolled. but the ones who thought ahead are being rerated to more exalted status they are the real winners. you know what? i think their stocks aren't done going higher let's take calls why don't we go to greg in virginia greg >> caller: good evening, jim. >> was a good piece yesterday on good rx.
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i save probably $1500 a year using goodrx on one prescription. >> it is that good >> caller: my question was raised this morning when on "squawk box" in the discussion this morning, it was asked about other equipment makers besides erickson and nokia. >> right. >> and then later on hands talked about standard space technology a company called juniper. >> yeah, i like juniper. oddly, kevin johnson, ceo of starbucks, he was running juniper. it's always been in there. it's always part of the mix. but you know what? you go with the best you go with cisco. all right. it's simple. the president's in charge of who is doing business in china he is taking stocks up and down these days and if a company uses that to its advantage, you're going to get a breath of fresh air and a higher stock price if you ignore it, your stock price is destined to go. on "mad money" tonight, why some down and out stocks seem to be catching today and then the cannabis base was
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supposed to be the next great frontier, but are some companies just blowing smoke i'm investigating. and 600,000 members and $30,000 in loan and it just earned a vaunted spot in the disrupter 50 list. don't miss my sit-down with the ceo of sofy. and don't mi and. have a question? tweet cramer, #mad betweens send jim an email at madmoney@cnbc.com. or give us a call at 1-800-743-cnbc miss something head to madmoney.cnbc.com. what's a target date fund? 529 plan? a 10-k? what's an etf?
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hand what over? video games, whatever you got. let's go. you can watch videos of people playing video games in the morning. is that everything? i can see who's online. i'm gonna sweep the sofa fort. well, look what i found. take control of your wifi with xfinity xfi. let's roll! now that's simple, easy, awesome. xfinity xfi gives you the speed, coverage and control you need. manage your wifi network from anywhere when you download the xfi app today. ♪ are we running out of new stocks to buy? when you look at the biggest winners today, it is stunning how many of them are former laggards that are now playing, yes, catch-up. let me give you seven high profile catch-up examples.
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first is stanley black & decker. this tool maker saw its stock surge more than 2% for one simple reason, onshoring the company is going to start manufacturing craftsmen wrenches in the united states again, opening a new plant in fort worth, texas i keep telling you, companies that wean themselves off from china will see their stocks get higher price -to-earnings multiple s until today get hammered every single time every time is there a flarup in the trade war because so much merchandise is indeed made in china now that's changing. the stock is catching fire >> buy, buy, buy >> second, centene, the health care provider like medicaid, medicare and the obama exchanges. this is a long-time cramer fav michael neidorff tells such a compelling story the stock has been hammered along with every other managed care play. it surptly sells for less than 13 times earnings. wow, look at that. developing reverse head and shoulders pattern.
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now that safe consistent domestic names have come back in style on the wall street fashion show, this one i think is a winner third, under armour. yeah i'm going to tell you why i think that steph curry is the most compelling figure in basketball will you give me that? he plays tonight i saw him with my own eyes the other night in oakland, and i got to tell you, he is insanely good, and he's got a big endorsement deal with, oh, cheese, looked like my father there, with under armour that's right i think ceo kevin plank has gotten some real momentum going here, but the stock doesn't reflect that you got to remember under armour has spent the past three years bouncing along its lows. tonight this stock was nearly $55 just four years ago. it's now a $22 stock >> buy, buy, buy >> fourth, allergan. talk about a laggard, some people use the term like, that
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this is another stock that has been crushed, losing more than half of its value since its highs four years ago this has been a complete dog ooh, look at this reverse head and holds. it's been a dog because of new competition coming online against its biggest drug, botox. now that knockoff botox has just been launched, i think the nader has been reached however, i think it's something better to buy a merck or adam labs safer. fifth laggard, i just kind of like that. that's a wilf joke he's machine friend. don't worry. fifth lager term leader is mosaic the fertilizer company was a $53 stock in 2015. it's now at $23. but mosaic is now telling a story about how it's transformed
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into a technological fertilizer marvel i've never really identified fertilize were technology, but hey, whatever. they've got a lot of china exposure, though, because the people's republic is a major market for our farmers i think you should probably wait until deere reports tomorrow everyone says that's going to be disappointing. i don't like the attorney general sto-- ag stocks here because they keep being linked with the chinese but showing signs of life lately i guess anything is possible in this market. i've been waiting for them to catch up because they've really been lacking today buyers propped up northrop grumman. this is a totally a function of money managers trying to find companies that have recent good numbers but beaten down stocks this sells for less than 14 times earnings great balance sheet. just raised its dividend was a shockingly high amount fits the bill. catch up finally, and this is probably the best of the ones really popping here, schwab charles schwab
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i've been waiting for this stock to erupt given that the discount brokerage has become an incredible asset gathererer, strong asset garterer. goldman sachs just this morning just announced, this is such a great level to buy it, goldman bought a company at $750 million called united capital financial. it's an investment adviser with $25 billion in assets under management to serving 22,000 clients. well, that's quite downscale from the goldman i worked at many moons ago given $3.6 trillion in assets under management, hey, maybe it's a better bet. this stock is ridiculously cheap here versus the rest of the group. especially when you consider its phenomenal asset pool. $624 million a day comes into this place according to "the wall street journal. yeah, this is the best one this is the best one of the lot. i'd buy it right here. seven stocks well behind seven stocks just now getting
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♪ the unicorns have had a rude awakening. as the long-awaited uber poip turned out to be a bust and many other newly minted ipos got hammered, we've seen what happens when irrational exuberance crashes headfirst into reality and while we're out here in california, it's worth noting another group that's had a similar experience is the cannabis cohort. california ground zero for
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legalized weed here in the u.s., but it's still illegal federally. canada is the country that's leading the way, on this issue in particular. and last year the canadian cannabis companies caught fire this year, though, many of these gains gone up in smoke i think we're witnessing a pretty straight forward problem. i'm going call it reefer madness. some of these stocks have held up better than others because they're better capital lied, strong management. but others have been too promotional for my tastes. i don't want you to lose money you take the more exuberant pronouncements with a grain of salt i'm going to give you an example. i'm not going to pick too much on one company, but let's take tilray tilray's stock briefly surged from $100 to $300 in a matter of days [ booing ] a month later it's back to 100, and the darn thing has been drifting steadily lower to $47 ever since normally when a stock gets hit with such a devastating decline, maybe they slashed their
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forecast, maybe somebody got caught committing something that we don't want the talk about but in tilray's case, there haven't been any negative catalysts. it's just the stock should never have been so high in the first place. management was swept up in the grandeur of this incredible growth story and they made some pretty bold claims if you were too eager to jump on the bandwagon, you got hurt once the reality turned out to be less exciting and investors then dumped the stock what do i mean by grandiose? you got to understand, late last summer there was an explosion in demand for the cannabis stocks when constellation brands announced a big investment in canopy growth, their second one, the undisputed best of breed here, the group suddenly became very sexy. it was gold rush that molson, coors formed a joint venture with other potential partnerships, some of which did come true. in about a month's time, tilray's about stock had fallen from 20 to 120 that's when the ceo brendan kennedy came on the show while i told you not to chase
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it, the stock still exploded higher the next day. peaking at $300 before giving up some of the begins and closing at 214 it has been downhill ever since. what happened? okay in the first few months after tilray's ipo, brendan kennedy was very, very, very, very, very, very positive about the whole industry but in retrospect, maybe two positive how how medical cannabis could be a billion dollar business but then they would have to hedge the cannabis space the implication being it will have to make investments because of a threat he painted a very good long-term bullish picture. i buy into the picture canopy got $4 billion from constellation. the closest tilray has come, they got a research partner with busch where both companies have kicked in $50 million. it's pretty funny. listen to what kennedy told us you get the point.
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>> our intent is to build a company that dominates part of this $150 billion industry i think you'll see multiple billion companies. well don't want to partner with abi. we want to build abi >> yeah, see, i guess that's not really panning out as expected when i asked kennedy about cautious excellentary from other players in the industry, he told us that tilray would be able to defend their high price points until it reported last week, the headline numbers were solid, but pricing was ugly while the company's total volume more than doubled to over 3,000 kilos, their average selling price per gram declined over 5% year what they make after the costs of goods sold, it dropped from 50% a year ago to 23% this past quarter. [ booing ] again, tilray is doing fine, but if you listen to the interviews and you got the sense that the marijuana business was going to explode overnight, i think you might have gotten burned i understand why kennedy was very excited it's very exciting
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but when you see a ceo painting such a bullish picture, maybe be a little more cautious it's some day tilray could grow into a marijuana powerhouse with as more and more companies legalize i'm a big believer in the long-term opportunity for the industry, but i never want you to buy too much. many of the stocks currently have ridiculous valuations tilray did just $23 million in sales in the first quarter, but it has a market cap of $4.6 billion. that seems wrong to me of course, tilray isn't unique here there is a whole cohort of cannabis companies that did the exact same thing that's what happens in a boom. a book called madmen enterprises or harvest, health and recreation they also seem to have gotten a little too optimistic. and yes, i am being diplomatic we spoke to madmen ceo adam beermen in october and these guys aim to be -- let's call it the apple store of weed i don't know he kept focusing on the incredible long-term opportunity. but man, the short-term matters too. and in the short-term, madmen is
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losing a fortune as they wait for the long-term cannabis boom. let me be clear. none of these guys is fibbing. they believe very strong any in what they're doing they have real conviction. madmen in a nutshell they have a big dispensary on fifth avenue in new york city, but recreational marijuana is still illegal in new york. you can only get it by restriction. even then it's highly restricted yet madmen is paying through the nose for that real estate anyway because they believe new york will eventually legalize you got to hope so for them. harvest health is doing something similar. they made a series of acquisitions in order to expand all over the united states management is justifying these deals with bold predictions. harvest is talk about doing as much as a billion dollars in revenue next year, but they only -- they have 17 million in the fourth quarter last year they plan to have over 120 stores next year, up from 21 currently. harvest health truly has faith in its business model. as an investor, you can't afford to take things on faith.
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the bottom line, look, i am a huge believer in the cannabis believer you know that. i've ban supporter of it but conviction, even my conviction needs to be tempered with discipline. that's why wean you hear a ceo making bold predictions about the next big thing you should ask yourselves some questions. what if he is wrong. what if he is right but it takes longer than expected, like we saw with the internet 20 years ago. what if this particular companies fails to establish itself as a dominant player? you need to approach with a certain amount of skepticism and a definite recognition that you can't believe the hype or your investment just might go up in smoke. let's take a question from john in new york. john >> caller: jimmy, boo-yah! >> boo-yah >> caller: so any hoo, i'm pretty much around the world with all my cannabis stocks. >> okay. >> caller: and i'm wondering when -- going up. >> irwin simon's company, remember, he was at hain hain kind of blew up in smoke so
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to use the analogy a $1.7 million company i work irwin simon to come on before i pronounce judgment. he has been a friend of the show and he should come on and tell us what's going on before i give you my view. all right. sure there is an opportunity in the cannabis sector, but take the hype with a grain of salt. much more "mad money" ahead. it's one of the leading fintech startups to emerge in san francisco and they're joining me here tonight do not miss my interview with cnbc disrupter sofi. one of the hottest areas of tech it's risen roughly 100% over the past year. so can you find your zen like i have with zendesk? i've got the ceo all your calls, rapid-fire in tonight's edition of the "lightning round"! so stay with cramer.
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the privately held outfits i believe sofi is the online lend they're is the number 26 on cnbc's 2019 disrupter 50 list of companies that are revolutionizing, changing, and yes, completely disorienting a lot of other people in their fields somebody that hoz to start refinancing student loans. now from checking accounts, mortgages, renters insurance they've got a more personalized business model that's why it's so disruptive. they use the web to keep in touch with their members lately sofi has made another great leap forward, launching their own exchange traded funds. last month they rolled out a select etf another one they're calling the next 500 and one based on the gig economy. i really like it and another they've created called the sofi 50 let's take a look with anthony noto, the ceo of sofi and an old friend, to get a better sense of what's going on here and what these etfs mean for his company
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and what the millennials are investing in mr. noto, welcome back to "mad money." >> anthony, i know you're a disrupter, but i want to start with something that's very traditional. you guys are doing so much better than when you first got there. even the first time i talked to you, tell us some numbers. >> sure, absolutely. in the last 15 months, we've head great progress. this last quarter we just released our investors letter yesterday, we had revenue growth, volume growth in loans and profitability. we've meaningfully changed the core business of the company we've relaunched our mortgage business we've been more efficiently provide loans that are unsecured, and we've now launched in-school loans for undergraduates we've been able to fund new opportunities like sofi money which is a deposit account and an ability to spend any time you want and a account called sofi invest we've made huge progress in the last year. i couldn't be prouder of what we've achieved financially as well as our products and most importantly, we've enhanced the member experience because it's a member focus
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company providing more opportunity for members to socialize and learn. >> i've been saying about your company that you are a purpose built bank people say that's ridiculous a bank is a bank you can't change their stripes that's actually not true in your case. >> the thing that attracted to me to sofi and to go on this journey was the opportunity to help people reach financial independence, which simply means they have enough money to do what they want that could be having children, having a house, changing careers and the members are at the center of everything we do our number one core values are interest members come first. if they get their money right across boring, saving, investing, protecting, then they can get to the point they have enough money to do what they want it's great for recruiting. it's great for culture, and most importantly, our products are better because of that focus >> before you got there, people were worried about losses mounting i know the discipline you bring. i have to believe that's reversed >> last year we focused on quality over quantity. and so we made sure that we were
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doing loans and extending our operation to new areas, we're doing it in an efficient way so we focused on per loan economics. per loan economics, the variable quality of the loans both for our investors and for us that we keep we just had some of the variable profit margins we've ever had to make sure that our loans are durable through the economic cycle. that's probably a little too technically detailed for the audience. >> no i like that. look, i think too many people are saying jim, when he is on you talk about all the fuzzy stuff. no we're going to show that this place is now run rigorously, the same when you got twitter. it changed the complexion of twitter. >> last year was focused on quality. we did that. and secondarily launching our mobile app, our native mobile app. so all of our products are now available in the app stores ranked very highly so you can borrow, save, spend, invest in the mobile app any time you want. >> you seem to know what the millennial wants more than any bank the customer is always right, but right has changed.
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i want you to talk what the millennials are buying you have etfs. you have stocks. i think the common view would be that they're all buying food bank -- faang. no fees, no commissions, no account fees and what we witnessed was these investors that are new, and early investors started to buy stocks that were less than $10 and what we're trying to do is help these millennials -- >> do they know that's not the cheap versus an amazon, that amazon might be cheaper -- you got to educate >> it's a representation that they don't want the put a lot of money at risk. they want to put a small amount of money so they're buying things that don't cost a lot of dollars. so we launched two etfs that give them broad-based diversification that you can buy for around $10 and you can get that diversification at a low allocation of money. so it was an interesting learning the account offering itself is really important free, no commissions, no account
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fees to get people over the hurdle of having to pay. and now we're educating them and giving them products that better meet their specific needs. >> do you think that they want to buy the old-time stocks versus the new give me some of the names. i hear that they're buying ford because it's 10 bucks. >> so we list on the actual app itself the top ten holdings. >> what would is the difference yesterday and today? there. >> are companies that they're using and that they're investing in the gig economy which is why we launch the gig economy. >> amazon, microsoft, paypal square they like those. >> they are buying companies like lyft and uber after they go public but they're also buying ford and general electric and they're focused on investigating in things that they're contributing to and things that they know like these gig economy companies, and they're also investing in things that they basically don't use but are at a price point that allows them to get into the market and learn it's imperative you invest in your 20s if you miss that decade you have to catch up. >> how about you mentioned
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mortgages, millennials, rates are down millennials moving out are they moving out of their in-laws? >> buying a house is a huge economic decision. we relaunched on march 1 and we've seen a great response. we did it just in time for the rates that are coming down so we've seen a big pickup in demand in the mortgage business. we're glad we've retooled the business and relaunched to give the consumer a better experience, faster approval process, faster funding process. so it was at the right time to capture that demand. >> can you contrast your company with, say, uber or lyft? they were supposed to be millennial favorites they turn out to be not that great stocks would you company be morphin tech like paypal square versus what happened with uber you know the stock better than anybody i know >> sure. i think the key to our company is making sure we continue to focus on the member at the center of what we do we're going to help them get their money right, which means we're in the financial services industry, but we absolutely are using technology to get there. we're a mobile first company so you don't have to go to
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branches, and it gives you great convenience and the ability to apply quickly, get funded quickly, deposit a check, get interest information, all on the mobile device. that's all driven by technology. when going public and building shareholder value, whether it's a private run or public, it's educating the investors. being balanced on valuation and balanced on expectations and not getting in front of yourself if you do those three things, you can have a successful private financing or public offering. >> i love the journey that you and have i been on here because the quality issue was first of which you told me, jim, not yet, not yet. we can't meet the numbers you wanton credit. it's obviously now changed you're growing you're making money and on key products that you want to. i hope you come public, because we need some morphin tech besides just buying paypal and square endlessly. >> i appreciate that we're focused on building great problems first you hit the nail on the head buying and profits sequentially. that enables us to launch the new products and give a great
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interest rate and help people get their money right. >> congratulations on what you've accomplished in a very short period of time that's anthony noto, sofi's ceo. and this is number 26 on the disrupter list what a change since you got to this company. >> thank you, jim. appreciate it. thanks for having us at carvana, no matter what car you buy from us,
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this isn't some dealership test drive around the block. it's better. this is seven days to put your carvana car to the test and see if it fits your life. load it up with a week's worth of groceries. take the kiddos out for ice cream. check that it has enough wiggle room in your garage. you get the time to make sure you love it. and on the 6th day, we'll reach out and make sure everything's amazing. if so... excellent. if not, swap it out for another or return it for a refund. it's that simple. because at carvana, your car happiness is what makes us happy.
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"lightning round" is sponsored by td ameritrade >> it is time! it's time for the "lightning round" cramer says you say the stock, buy, buy, buy, sell, sell, sell, play the sound -- [ buzzer ] >> and then the "lightning round" is over are you ready, skee-daddy? time for the "lightning round. john in texas, john? >> caller: hi. thank you for taking my call >> of course >> caller: i wanted to get your opinion on a stock called trade web markets. >> that's a smart company. we did a very positive piece about it, and i think i've got to tell you, it's got these big bank stakes. they're all behind it. it's going to work i need to go to mark in new york mark >> hey, mr. cramer, how are you doing? >> yes couldn't be better how are you?
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>> caller: i'm good. thank you for all you do for us. this is my question regarding amgen, amgn. >> yes. >> do you think that amgen can still do well in light of all the concerns over single payer >> well, i think actually, we cut this position back for the charitable trust which you can join the club. the big drug, they didn't market it right the anti-cholesterol drug, they're not marketing it right they have a couple of lawsuits they could lose. i don't know it's got a yield probably want more than that let's go to jay in pennsylvania, jay? >> caller: boo-yah, jim, from your old stomping grounds. a happy case of bounce envy waiting for this one palo alto networks where is it going? >> some firm yesterday said the business is sluggish how do they know that it's sluggish what did they do, link it to them charitable trust owns it we're staying. buy it
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sluggish, what do they have the ceo called and say listen, on the qt, it's sluggish? i don't play it that way keith in north carolina, keith >> caller: hey, jim, love the show, man. >> thanks a lot, partner >> caller: ulta beauty, ticker symbol ul-l-t-u-l-t-a. >> mary dillon, mary dillon has the best customer management software she is the most pro customer, best loyalty, the best loyalty of any public company. best loyalty club. i call it a club that's how good they are and i think you should own that stock. i wish she'd split it. how about dustin in texas. dustin >> caller: big boo-yah from houston, texas, jim. how are you doing? >> we always get good questions from houston i'm all set for you. >> i'm calling on car gurus. >> you know, i can only recommend so many companies in that area, and i like carvana, okay i'm a carvana guy because i'm a
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millennial wanna-be. let's go to anna probably can't be millennial at this stage in my life. let's go to anna in kentucky anna >> caller: hi, jim thank you for taking my call >> of course >> caller: i have a question about marathon oil company, mro >> this is a very tough thing. don't buy it let's not get trapped in oil stocks oil stocks are kind of like they're trading like coal stocks and that, ladies and gentlemen, is the conclusion of the "lightning round"! [ buzzer ] >> the "lightning round" is sponsored by td ameritrade ♪♪ ♪♪ ♪♪
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everyone has heard the customer is always right zendesk strives to put businesses everywhere their customers are. does the stock have the power to give investors everything they want >> what a week to come out to san francisco. we've now got a chance to check in with some of the hottest cloud-based software companies around, which brings me to zendesk. here is a company that helps other businesses commute with the customers in a seamless way. i told you i like this stock on a pullback attend of february, but as it happens it only came down from 79 to 75 before quickly republicaning its fabulous march higher, climbing to $89 of today. the latest leg the end of april. zendesk reported a terrific beat and raise quarter with accelerated revenue growth and an astounding 41% pace
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while the market initially didn't seem to care, the stock has since made a phenomenal rebound. a closer look with mikkel svane. he is the founder and ceo of zendesk. mr. svane, welcome to "mad money. >> thank you, thank you. >> good to see you, sir. >> welcome to sunny san francisco. >> may is supposed to be beautiful. we got it wrong. first time on the show i want you to tell people exactly what you do, because i am in awe of your customer list. >> thank you. >> but i need everyone to know how you got all them because you have particular skill. >> we are a software company we build software solutions for better customer engagement, better customer service, better customer experiences we have more than 100,000 brands using our software we have 3,000 people headquartered here in san francisco. my broken english is because of my background from denmark, but we've been in san francisco for ten years, and it's been amazing. >> what's interesting is you went public for a long time before you caught fire it's almost as everybody kind of realized that they're at a competitive disadvantage if they
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don't use zendesk. it just turned on. what was the -- give me the arc here >> well, i think what we've seen over the last ten years is customer expectations have changed like crazy you know, and a lot of our opportunity to work and our privilege to work with a lot of companies here in san francisco and silicon valley that have changed the world and changed the world of customer expectations companies like ubers, the airbnb, the pinterest, all these companies completely changed how we use services. we have worked with all of these guys, and it has helped shape us as a company, and it has set a new bar for how people are expecting the customer service and the customer engagements from the products and the services they're using today. >> what happens to a company that basically says we can go it alone, we don't need you guys if they're going up against uber, airbnb, peloton. how would you know how to do it without you? >> well, it is -- >> look at the list. it's every company we think of as great customer service.
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but they are powered by you. >> yeah. we definitely help them provide great customer experiences we definitely help them provide great customer experience. and that is the new currency of today. like you can have the greatest product in the world, the greatest service in the world. if you don't provide a great customer experience, you're not going to survive >> you started out with one product. you just have layered on product after product. are these examples, are these things that the customer wanted that you please help us with this is that how you respond? >> i think we started very much in the world of kind of traditional inbound customer service. >> okay. >> but in the world of crm. >> customer relationship management. >> crm, the customer relationship management. all the disciplines that touches the customer, whether that be in the sales side, the shopping side, the service side, the marketing side, all of these things, they seamlessly flow together and from the customer, it's just one big experience you don't want to know if you talk the sales or marketing. you just have one experience,
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and that's why it's important for us to help power all these experiences and bringing them together >> how are you going to be able to compete i know their product with salesforce salesforce is a gigantic company. how do you -- you've been winning some big enterprises what is that competition like? >> well, competition is great. but i know that -- customers go with zendesk, customers come to us because they want to keep up with customer expectations that's not just about like transformation or digital transformation, it's really about staying agile, staying quick and keeping up with the constant change of customer expectations, because that's the world we are in today. what is working today, what is fantastic tomorrow is going to be mundane tomorrow. >> you are telling me what really happened here in our culture is some guys got it, and we started realizing being put on hold or having dropped or some cold email would make it so that you would die. >> yes. >> because other guys got good at this. it is the front. it's how we deal with these
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companies. >> it totally is and like it's a generational thing too. like that's probably like different generations have different expectations my kids are going to be ruthless >> yeah, they are. >> ruthless. >> they just do not accept. >> no. >> what i've learned to accept i always expect to be treated badly. i do when i'm treated well, i'm shocked. how about partnerships i think you would be a natural to partner with adobe or satya do you plan on some alliances? >> what we have done most recently is we launched a new platform concept. >> the sunshine. >> exactly called sunshine. it's building on aws it's open. it's super scaleable it's very, very developer friendly and it allows you as a business to tie all the different things together. >> you go to amazon web services you direct amazon web services. >> that's a huge free platform
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and going on every business are moving more and more the sfrux, and it's because there is an architectural change it's a new way of being able to try everything together without necessarily having to rely on formal partnerships between these businesses so that's very much what we believe in >> how did you get the accelerated revenue growth, 41%? that's extraordinary you kind of percolated, boom >> we like our customers at a run rate of serving like a billion consumers and customers every single year. and it's really helping our customers keeping up with the massive demand and the massive expectations there are from businesses today >> i feel bad because we've opined on you in the "lightning round. i feel terrible that i didn't know your company. you were so powerful, but obviously, you're a humble guy you're not promotional no how can i not know this, but you just do it for the other guys. you do it for the customer >> i think we are in a magical place, you know. really being part of this
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revolution, empowering customers, empowering businesses to provide much better customer experience, and we really enjoy it. >> well you do a terrific job. that's mikkel svane, founder and ceo of zendesk zen. i'm sorry i didn't bring this company to you earlier that is my bad please still stick with cramer
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could i be more excited? jensen huang nvidia is back amazing numbers tonight. gaming is strong pin rest what happened? ben silbermann will put it in context. i know people didn't like the quarter as much as they thought. but come on. it's a fresh-faced ipo let's give it a chance to do some breathing you know what? i think this stock, nvidia after really having some hard times is back i like the always say there is a bull market somewhere. i promise to try to find it just for you right here on "mad money. i'm jim cramer i will see you tomorrow.
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>> welcome to the shark tank, where entrepreneurs seeking an investment will face these sharks. if they hear a great idea, they'll invest their own money or fight each other for a deal. this is "shark tank." ♪ first into the shark tank is aaron krause, who believes his product will make every day cleaning easier. hi, sharks. i'm aaron krause from philadelphia, and i'm known as the daddy of the scrub daddy, the cutest but most high tech scrubbing tool in the world. today, i'm seeking a $100,000 investment
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