25% of employers swear at their workers. it's a damn shame. welcome to the "cnn newsroo newsroom". i'm fredricka whitfield. a lock at the top stories at this hour. identity of the man who leaked the nsa surveillance program is revealed. he is a former cia employee and he says he is voluntarily coming forward because, "i have done nothing wrong." a fifth victim has died after a terrifying shooting spree at santa monica, california. she was going to buy textbooks for school. the latest -- next. if you're having a if you have time getting your hands on concert tickets, you're not alone. why changes behind the scenes

are leaving a lot of fans on the wrong side of the gate. we start with break news about the 29-year-old computer technician that, before today, most people had never heard of. but now the world knows edward snoweden. he is the man who gave a british newspaper, "the guardian," details of a top-secret american program that's been collecting americans' e-mail an phone records. what more do we know about edward snowden, why is he now coming forward, or at least why his identity is being revealed? >> we've learned a lot in just the last hour. no understatement, this is a his stork moment especially in the debate over security and personal freedoms. just over an hour ago "the guardian" newspaper outed the name of its own leaker, the man who gave them information on one of the most and sacred u.s. programs ever made public.

let's show that video again of the website where they released that name and that video. this is edward snowden. he is a computer systems expert. he's had administrative ability in past jobs, which include working for the cia and most recently as a contractor for the nsa. so he could set some passwords, overseas security, snowden told "the guardian" that he worked for the cia and it was during that job that he came to realize the scope of these programs. then he moved to the nsa as a contractor in 2009. even more, that's when he realized that he felt he needed to leak this information because of the scope of collection, that even if regular americans weren't targeted, he felt this could ultimately affect them. >> even if you are not doing anything wrong, are you being watched and recorded and the storage capability of these systems increases every year consistently by orders of

magnitude of -- to where it is getting to the point you don't have to have done anything wrong. you simly have to eventually fall under suspicion from somebody, even by a wrong call. >> okay. here are some of the things that we know about ed card snowden. again from the video and report by "the guardian," 29-year-old computer technician who says he's worked in several positions, again at the cia and nsa. snowden told "the guardian" that he is in fact right now consulting for the firm booz allen hamilton in hawaii. i called an e-mail to the communication for that company and they have not gotten back to me yet. but fred, this story is quite a blockbuster. it is an incredible read. what "the guardian" is saying here, fred, is that just a few days ago, this man left behind his entire life in hawaii. they say that he did not even tell his girlfriend that he would be gone. or told his girlfriend why he was leaving. that he told his supervisor he

needed to leave for a few weeks because he needed treatment for epilepsy which "the guardian" says he does suffer from. but essentially that was a cover for him to leave the country. and then to fly to where he is now. edward snowden, according to "the guardian," is in hong kong. he is quoted as saying he does not expect to return to this country and a he is expecting possible retaliation. all of this breaking in the last hour. >> it is an incredible story. thanks so much. more about the contractor that he was working for, not only does it have office there is apparently according to that reporting in hawaii but also in virginia and atlanta. weep did try to reach out to the atlanta office and no answer on that. overall what does this mean legally for edward snowden? on the phone right now with us is cnn senior legal analyst jeffrey toobin. jeff, this is -- of course, just in its infancy. we are learning bit by bit with

his whereabouts, possibly in hong kong, that he worked for an american contractor, that he did sp spend some time in the last four years at the nsa offices and also formally worked at the cia. so is there like a contract that people sign when they work for the nsa or the cia that they would be prosecuted if they were to leak information of this caliber? >> very much. yes, for sure. anyone who has access to classified information, whether you work for the government or for a contractor has to acknowledge the very severe criminal penalties that come with intentional disclosure of classified information. in his interview today with "the guardian," he has acknowledged that he gave this classified information to journalists as an act of civil disobedience. and there is no question that the united states government will want to prosecute him. what complicates this, of

course, is that he is now in hong kong, which is under the control of the people's republic of china, which is our adversary when it comes to the matter of disclosing confidential and classified information. so it seems unlikely that he will be extradited from hong kong. so as long as he doesn't leave hong kong, he's probably safe from u.s. prosecution. >> that's interesting. when we talk about prosecution, what are the avenues? a case like this, would this be something handled in civilian court or would this be something by way of military tribunal? >> this would be an ordinary american criminal court. it is a felony to intensionally reveal classified information. it's also potential violation of the espionage act which carries very severe penalties. i don't see any reason why this would be under any sort of extraordinary court like a

military tribunal or something else. these kind of crimes are prosecuted in american courtrooms all the time. if you can get your hands on the defendant. here, of course, as i said, the defendant, if he's telling the truth, is in hong kong, and probably outside the jurisdiction of american courtrooms. but if the justice department can get their hands on him, he will certainly be prosecuted in an american criminal court. >> to what extent cot u.s. go to try to get their hands on him, as you say, even if in hong kong? >> you know, that's a very complicated question and i don't really know the answer. hong kong is -- has an unusual status. it is technically part of china, but it operates quasiindependently. but, i don't know what the status of our extradition treaty, if there is one with hong kong. bottom line, based on what i

know about these sorts of things, i think it is very unlikely that the american government would get their hands on this fellow any time soon if ever. but there may be procedures that they can follow to try to -- at least interview him, if not arrest him in hong kong. >> and in general, if there is a way of generalizing parameters of prosecuting someone who has allegedly revealed u.s. secrets, what kind of penalty are we talking about potentially, if -- >> well, penalties could be very great. for disclosure of classified information it could be something like five to ten years. if the espionage act is used the penalties could be much greater than that. again, i don't know the circumstances exactly of what exactly hedy closed and how and when and where. there's a lot you need to know before you could talk about precise crimes, much less what sentences he could get.

but certainly it is a matter of many years. it's not a slap on the wrist kind of crime if people are prosecuted. >> of course we are talking about an administration here, whether it be by way of printed material in "the guardian" newspaper or more recently in this videotape that "the guardian" is revealing on its website. if indeed the u.s. were to get past barriers of whether he would be extradited, et cetera, prosecuting him, he may have just made it easier for them, if not for the geographic complications. >> that's right. he is essentially admitting to the crime of civil disobedience. that's acknowledging that you broke a law for what you regard as a higher cause. that's what he has done. so it doesn't appear like it would be very difficult to bring a criminal case against him if, as you point out, the federal

government can get their hands on him. and that seems highly doubtful, at least in the short run, because hong kong is part of the people's republic of china and they are not going to be any great hurry or willing at all to turn him over to us. >> this happening now on the heels of a rather interesting, maybe break-through kind of summit involving the president of the united states and the president of china. it will be interesting to see whether this new relationship that was forged just on the west coast this weekend will in any way assist in this effort. jeffrey toobin, appreciate your insight on this. again, edward snowden now admitting and -- that he is the person who helped reveal this nsa information leaked to "the guardian" newspaper and now in hong kong. now to california where another victim has died after that horrible shooting ram page in santa monica. 26-year-old marcella franco was

driving to xut with her father to buy textbooks. officials say a gunman shot both of them in their suv. her father died on friday. she passed away today. kyung lah is live in santa monica with the latest as this tragic investigation still grows. >> reporter: the investigation is continuing. the investigation shifting now to one of the biggest questions here, fred rekwa -- how a young and disturb man got his hands on such an enormous arsenal. the armed gunman dead at the end of his rampage. the 23-year-old had one intent. >> he was armed and ready for battle. >> reporter: police displayed his jaw-dropping arsenal.

hundreds of rounds loaded into two dozen magazine clips. an addition and 1,300 rounds co-have fired. this is just some of his weaponry. police also showed pictures of additional magazines and the gunman dressed in all-black wearing knee pads and a vest where you see him carrying the two. . -- 223 semi-automatic rifle he used. >> anytime someone puts on a vest of some sort, comes out with bag full of loaded magazines, has an extra receiver, has a handgun. 57bd has a semi-automatic rifle, car jacks folks, goes to a college, kills more people, and has to be neutralized at the hands of the police, i would say that's premeditated. >> but why? police say in 200 they were called to zawahiri's house, the wan he set on fire, his father and brother found dead inside. in 2006 he was a juvenile so police wouldn't elaborate. officers don't know why he chose

to shoot his way to santa monica college. police say he was a student at community college in 2010. likely familiar with the library. police say students hid in a safe room. miraculously dodging bullets the gunman fired through the walls. police say he probably didn't know any of his victims outside of his relatives choosing people at random. victims like the father and daughter inside this red suv, both shot and killed. carlos that vawas driving his d, marcella, a student at college to pick up textbooks when they came across the gunman. >> why it happened to them. but to go out and just shoot randomly and other people, that you don't know or had any contact with, just don't understand you why a person would do that. >> reporter: this developing news, 26-year-old marcella franco has indeed died today. fredricka, that brings the total

number of innocent victims in this rampage now to five. on the east coast, the george zimmerman murder trial bedwib begins tomorrow. hard to imagine there's anyone in sanford who hasn't already seen or heard of information surrounding this case. this is going to be a very tough jury selection process. >> reporter: it will. jury selection is crucial in any trial and any attorney will tell you that. but hard to imagine that there isn't a person in the state of florida, in the u.s. alone, who has not heard of this case. that's not a reason to disqualify anybody. it is whether you've made an opinion about the case as a result of hearing that. that's what the attorneys will try to weed out as they carefully go through this process. talked to the defense attorney, mark o'mara, asked him what type of juror does he want?

>> i want open minds. people who have not made up their minds and people who are strong enough to decide the case on the facts and law and not on external public pressure. my concern about this case all along is that there is so much pressure on the case that any verdict might not be accepted as the proper one even if it is. >> 500 juror noifgsz have been sent out in the mail. first 200 potential jurors will walk through the door of the courthouse tomorrow morning. >> once jury selection gets under way, is there any expectation as to any one kind of taking a guess as to how long that process will last? >> everybody's taking a guess. there's no short abage of that. the reality is, will that be true. i talked to members of the prosecution. they only have to choose six

jurors, four alternates. they think that could take four to five days. if you talk to the defense side, they think it could take anywhere from eight days to two weeks. >> thank you, appreciate that. there from sanford, florida. overseas, former south african leader nelson mandela is still in the hospital. hear why this setback appears to be more serious than earlier health scares. miami heat star lebron james talking to his strategy at nba finals. find out why he is not worried about losing the heat's first game. and sold out again and again. getting concert tickets may and whole lot harder this summer. the reason coming up. dad. how did you get here?

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leadership is. >> prayerful and hopeful in frick, kne fri south africa today, nelson mandela hospitalized in recent years and every time there is a tloud of skre shroud of secrecy surrounding his condition. you've come to know the family well and understand his reach. first, why this shroud of secrecy that does recur, as does his health problems? >> well, the government particularly doesn't want any misinformation. they don't want any panic. also, family members from all over, my very good friend, his daughters, they want everybody to be there. also they understand how mammoth this is so they really want to manage the process. but i want to hear from his granddaughters who i spoke to in an exclusive interview earlier this year when they urged the public to please stop spreading rumors about their grandfather's

health. so let's hear from them. >> as the family, we call on people and we urge people to give us privacy to be able to deal with whatever we are going through as a family in private. i think many people reported that simple rights to just -- if there are family members in the hospital, that they can deal with it privately. it just boils down to the fact that it is a private matter and whatever goes on with him, especially when it comes to his health, should be dealt with privately as a family. >> and they want the privacy. but although he's no longer in public life, he is still very much a public figure and as we just saw, a public icon. >> that's a real conflict for the family, i'm sure, to try to main sane some privacy because is he their loved one, but they also have to realize that they have shared him with the world for a very long time. >> he is the man who is credited with the peaceful transition of

south africa from apartheid to democracy. he is the man who, when president clinton said to him, do you not feel anger towards your jailers, he said no, because if i am still angry with them, they have power over me. if you look the arab spring and what's going on in syria right now, it makes it all the more meaningful that south africa could have a peaceful transition. is south africa nirvana? no. is there some criticism of mandela? yes. but overall look what he managed to achieve. >> does it look like this is different, especially since there are family members or loved ones who seem to be making -- can we say almost like a final visit with him? >> i connected with his grandchildren yesterday. earlier in the year they were having to talk and say he's fine. this time, it is different, fred. there is a different sentiment around it and they are not commenting for the various reasons before that.

i don't know that he will make his 94th birthday on july 18th. >> nad gentlemanville check, thanks so much. george zimmerman's murder trial begins tomorrow and the jury selection may be the biggest challenge for both sides. we'll tell you why next. there's a reason no one says "easy like monday morning." sundays are the warrior's day to unplug and recharge. what if this feeling could last all week? with centurylink as your trusted partner, it can. our visionary cloud infrastructure and global broadband network free you to focus on what matters. with custom communications solutions and dedicated support,

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the george zimmerman murder trial begins tomorrow with jury selection. zimmerman is accused of second degree murder in the killing of teenager trayvon martin. you could soon get a ruling on whether expert voice analyst of the 911 tapes isesadmissible in court. terry hackett is a criminal

defense attorney and mo ivory, host of mo ivory show on cbs radio atlanta. good to see you both. let's begin with this potential jury selection. this has to be one of the biggest obstacles these attorneys have to face right off the bat. what kind of jury are they looking for? what would the prosecution be looking for? >> so the prosecution is looking for a juror -- six jurors that can relate to trayvon martin, who have a feeling that racial profiling in america is no good, that there is a problem with race relations a it is relates to black men and just the overall police agitation and just the way seems thing in america with race. so the prosecution wants people that will think, poor trayvon martin was hunted down. on the flip side, the defense wants people who think police don't do enough, that you need neighborhood volunteers to come in and make sure that things are going well and that they can have a place to say, i'm going

to intervene because it is best for people because police aren't doing enough. i think it is very clear that they want each of the sides and these jurors to feel about the victim and george zimmerman. >> as a criminal defense attorney, what would you be looking for? mark o'mara said he wants a jury as he goes through the selection that isn't prejudiced about the case. but how can that be given so much information before this trial were to begin? >> everybody walks in to a courtroom with some kind of prejudice or at least some kind of background. everybody has their own experiences that they have to draw from when they are deciding a case. the judge will ask them if they can be fair and impartial. that's basically the standard that we look to. i think the defense is looking for somebody perhaps with kid, maybe older, a little more conservative, definitely homeowners that want to protect their homes, protect their neighborhoods. that would be the type of jurors that they are looking for. >> now, we know that there was a

pre-trial hearing taking place involving these 911 tapes. not the issue of will these 911 tapes be admissible but the issue is whether the analysis, voice analysis, of these tapes is admissible. while they try to weigh that, i thought it was extraordinary both of you were in agreement it is possible the prosecution were call trayvon martin's mother. she wouldn't be an expert voice analyst, but instead she would be able to talk about the stand, talk about what she hears, does she hear her son in that tape. >> sure. think it really -- of course i want to see the prosecution be able to get these experts in to give their testimony about the voice. but -- if it does not happen, i think the best expert is a mother who knows their child's screams. sabrina fulton has said before that's my child screaming. i think the jury would be impacted by that. i think it is such a personal testimony and the father as well. if tracy comes up and says the

same think -- that's my son screaming for his life -- i think that will be more impa impactful than what any expert could say about the facts. >> do you think there could be some witness, that is called to testify "i saw it." >> i don't think so. any witness that's on the witness list as an a-witness, that's going to be called to testify here needs to be presented and the defense needs to have that knowledge ahead of time. the defense has been pretty forthcoming -- >> how do you know. >> we don't. there is a possibility that that individual does exist but i think that they've been pretty forthcoming with the evidence that they do have against george zimmerman because they've publicly said, look, we don't believe that there is enough evidence here to convict george zimmerman. we do believe he will be acquitted. >> where do you see this potentially in the scale of high-profile cases, ones to

watch? this is not just about a criminal charge, criminal case, but it really does speak to socially where we are in this country. up there with the o.j. simpson, with jodi arias or whole category by itself? >> i think it is a whole category by itself. it is the conversation everybody wants to have about race relations but we never do have it. i think it is going to be heart breaking. it is just a very hard trial to watch but i thinks it is going to bring those issues of race relations in america, racial profiling, dealing with the police to a heightened level that we have not seen as of yet. for me i think it is going to surpass o.j. they've said there has been international media covering this in a way no case has ever been covered before so i think we are in for a big -- >> i think that the law is more interesting in this case, but i think that it is going to be a little less salacious than the jodi arias case. i would not expect george zimmerman to take the stand at

all, if for any long. >> thanks, ladies. appreciate it. it will be a riveting week, the start of what will be a riveting court proceeding. a california school collects toy guns from its students. we'll tell you why the kids are surrendering their arms and what they are getting in return. plus, the miami heat going into game two of the nba finals. but lebron james says losing game one, no big deal. he explains why -- one on one. she got a parking ticket... ♪ and she forgot to pay her credit card bill on time. good thing she's got the citi simplicity card. it doesn't charge late fees or a penalty rate. ever. as in never ever. now about that parking ticket. [ grunting ] [ male announcer ] the citi simplicity card is the only card that never has late fees, a penalty rate, or an annual fee, ever. go to citi.com/simplicity to apply. or an annual fee, ever.

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a look at what's trending right now. simon cowell got egged last night during the finale of "britain's got talent." a woman who was on stage smiled and hurled the eggs at cowell. she apologized after being scrambled off stage. folks in new york harbor got to see the tallest building on governor's island implode the cleared space will become a public park with direct views. an elementary school principal in california believes if you keep toy guns out of kids' hands they won't take the real ones seriously. he held a toy gun exchange at school yesterday. kids turned in their toy guns in exchange for books and a chance to win a knew bike. same-sex marriage is headed to a case before the u.s. hanks-

supreme court. cnn political editor paul steinhauser looks at growing support for its legalization. supreme court issues opinions tomorrow. by the end of june the high court's expected to rule on such big issues as affirmative action, voting rights and same-sex marriage. most recent polling indicates a majority of americans support legal same-sex marriage. nearly three-quarters of the public thinks legal same-sex marriage is inevitable. that from a new pew research center poll. even a majority of those who oppose it say they think same-sex marriage is likely to become more widely available. tuesday, the first big vote is scheduled by the full senate on immigration reform bill supported by a bipartisan gang of eight senators. debate is already heating up. 3. >> they will try to potorpedo i

put poison pills that are so seductive and amendments that will kill the bill. >> so what do you think? should undocumented workers give an eventual pathway to citizenship in 7 out of 10 questioned were pessimistic that democrats and republicans in congress would work together to pass a bill. given the way things work on capitol hill nowadays, such feelings are understandable. fred? >> thanks so much, paul. you're about to meet cnn's new late night talk show host. his name -- george stroumboulopoulos. know's joining us for cnn. one of his debut guests, keanu reeves, george took a motorcycle ride in fact with the movie star. >> what are you wearing?

>> this is what i have to wear by law. >> but, bro! you're money maker. >> well, that's just how it has to go. >> so this is a beast to start. isn't it? >> yeah. it's got something to it. >> this is your man. kick stand. do it. find that sweet spot. we're in neutral. right? >> so we'll go here, go left and then just make another left.

>> yes, they ride and they talk and you will hear. catch more of george's interview in the premier tonight, 10:00 p.m. right after the season finale of anthony bourdain "parts unknown." of course, it is also tonight game two of the nba finals and it's a critical one for the miami heat. they are behind in home territory. how can that be? but star forward lebron james says he's not at all concerned. he reveals why in a one on one interview. e made our commitmento the gulf, bp had two big goals: help the gulf recover, and learn from what happened so we could be a better, safer energy company. i've been with bp for 24 years.

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we're just hours away from game two of the nba finals. san antonio spurs are going into it one game up after winning thursday night. that means the miami heat and star lebron james have their work cut out for them. rachel nichols joins me now live from miami. rachel, you talked to lebron. he's not so worried about the loss. instead, they remain confident? >> yeah. his track record is backing him up here. they actually lost game one of the nba finals last year, went on to win the next four straight. take the title. since lebron has been in miami, they's gone on to win the next four straight. nobody thinks it will be quite so easy with san antonio here. this is a more veteran team. still, when i had the chance to sit down with lebron yesterday, he remained confident. take a listen. >> one thing about our team, one

thing about me, we get better as the series goes on. we figure out ways we can exploit our competition, do better the next game. guys kand kiind of live for tha moment. we don't like being down 0-1. but we like coming back stronger. >> you have always been the guy the opponents key on. i remember watching you your senior year in high school. it's been that way for your entire career. do you ever get the feeling, hey, worry about someone else? do you just want to play one of these games where the whole defense isn't built around stopping you? >> it is what it is. i put myself in a position to have that attention and i think it's great that i'm able to draw attention away from my teammates and kind of put them in a position where they can be successful. but you will wish you can go out there and you aren't the key guy that everyone looks at. but that's what i'm in.

i have to figure out ways i can be great even with that going on. >> when you played the spurs in 2007 in those finals, the entire game plan was about stopping lebron. in game one we saw a the lot of the game plan just seemed to be just stop lebron. >> i seen that they loaded the box, put a lot of people in the paint. but that's why we got here. a lot of teams paut lot of emphasis to stop me from getting in the paint. my teammates always come up for me. that's why we're in the finals. >> of course, fred, you remember lebron got so much attention when he came down to miami, of becoming part of a big three, joining dwyane wade and chris bosh. the whole point of is that is those guys were supposed to help him out a little bit. that hasn't been happening so far too often these last few games. these guys need to step up tonight, as well as lebron. hopefully for the heat, this will be a group effort.

for san antonio fans, they're fine with the way things have been. >> hopefully the trifecta will be able to deliver. thanks so much, rachel nichols in miami. let's talk about the supreme court. getting ready to rule on several high-profile cases, maybe as early as this weekend. it might impact every single american. we'll look at the issues and the possible decisions -- next. the kyocera torque lets you hear and be heard

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the history books. u.s. supreme court is ruling on some major issues that impact just about all of us. two of the biggest ones -- affirmative action and same-sex marriage. >> reporter: from now until the end of june, the supreme court is spented to rule on big issues -- affirmative action and same-sex marriage. >> it's almost unimaginable the number of things the supreme court's going to decide that affect all americans in the next month. >> reporter: first up could be whether public schools can consider race when admitting students. abigail fisher sued the university of texas arguing she was rejected because she's white. >> i hope the court rules that a student's race and ethnicity should not be considered when applying to the university of texas. >> reporter: the school says race is one of many factors it uses to achieve diversity on campus. court watchers say anthony kennedy could side with conservative justices to overturn or limit a major supreme court decision from ten

years ago that allowed affirmative action. justices are also dealing with another hot button issue -- same-sex marriage. >> marriage is between one man and one woman. you guys won't accept it. >> reporter: considering whether california's proposition 8 ban is constitutional and in a second case, if the defense of marriage act can deny same-sex couples the same federal benefits as heterosexual ones. >> i think it's going to be good. >> reporter: that case was brought by edith windsor, a new york woman who had to pay higher estate taxes after her wife died than someone in a heterosexual marriage would have. >> i think it is highly likely the supreme court will invalidate the federal law that says we won't recognize state same-sex marriages. but in the california proposition 8 case justices seem unlikely to require under the constitution every state to recognize same-sex marriage. ruling may not be a huge gay rights victory at all, but i doubt it is going to be a

significant loss either. >> reporter: another case involves the kind of genetic testing that led actress angelina jolie to undergo a double mastectomy. the court is considering whether human genes, so-called products of nature, can be patented. athena jones, cnn, washington. concert tickets are getting pricier by the minute these days. hear how some performers are cutting costs for their fans wheel ensuring a nice profit for themselves. >> we take some of our tickets on stub hub, overcharged. look wlat market determines they're worth. i'm taking 1,000 of them and i'm skarling them. are are are [ female announcer ] yoplait greek 100.

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. imagine this -- your favorite artist is playing a big concert. are you trying to get tickets but you can't find them anywhere. that's because as many as half of the seats could be full before a single ticket ever goes

on sale. a.j. hammer explains why. >> reporter: even a rock star admits getting concert tickets and paying for them can be a challenge. >> it's gotten out of hand. price of concerts, price of entertainment, period. >> getting tickets has been a big problem. >> ticketmaster is a disaster. stubhub is a disaster. >> these fans of the dave matthews concert in new jersey may explain about getting tickets, but at least they've managed to pull it zbloch to get first being a tose access to tickets. you have to be a member of something -- american express, citi card or fan club. >> reporter: music fans are feeling the crunch. a face-value ticket to see the rolling stones on their current tour can cost almost $700. and if you head to the box office, looking to see stars like justin bieber, be ready for disappointment because some performers only release a small percentage of a concert's available seats to the general public. >> people may have heard about

those concerts in the nashville area for justin bieber and taylor swift, where a number well over 75% i think of the tickets were out the door before they happen. so everyone rushes to try to get these high-demand tickets and there's none available. >> reporter: josh co-wrote a book about the industry. he says a lot of parties are looking for their piece of the ticket pie. >> the biggest participants, however, are artists for their own artist holds. that can be for their fan club, it can be for their own personal use. for a credit card company like citi card or amex that can sometimes get up to 20%, 25%. sometimes close to 50% of the venue could be sold out prior to general public on-sale. >> reporter: fans may want to blame scalpers and ticket agencies for high prices an low availability, but josh says it starts with the artists. >> only one rolling stones, there's only one madonna,

there's only one lady gaga. it is up to them how they treat their ticket sales. rock is cutting his ticket prices. >> $20. 90% of the seats. >> a lot of artists do it. we take some of our tickets, put them on stubhub, overcharge, look what the markets determine they're worth. i'm taking 1,000 of them and i'm scalping them. >> reporter: fans who want to see a show this summer need to e adapt the new reality. >> general on-sale. between those three outlets or avenues, hopefully can you get a ticket that at least gets you into the building. >> reporter: a.j. hammer, cnn, new york. >> and he is the reputed leader of one of boston's most feared criminal gangs. whitey bulger goes on trial this week. we'll take a look at his deadly appliance with a rogue fbi

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on car insurance. there's a reason no one says "easy like monday morning." sundays are the warrior's day to unplug and recharge. what if this feeling could last all week? with centurylink as your trusted partner, it can. our visionary cloud infrastructure and global broadband network free you to focus on what matters. with custom communications solutions and dedicated support, your business can shine all week long. welcome back to the "cnn newsroom." i'm fredricka whitfield. a look at our top stories right now in the "newsroom." a young man admits to publicizing the nsa's secret surveillance